Hi All
I am currently in a bit of a predicament, i bought a second hand one m7 and i foolishly unlocked the bootloader and proceeded to install TWRP on the phone
After spending hours trying to S-OFF my HBOOT 1.57 with nearly every method that was posted on the internet i decided to give up. It was only then i realised that my M7 has the purple camera problem and now seeing that it still has warranty, i want to return it to get it fixed.
Except it has the tampered and unlocked flags and im concerned that they might refuse my warranty claim. Can anyone with past experience provide some insight on what will happen
The phone is running a carrier branded firmware and has no RUU.
Some times they refuse to repair it. Sometimes they accept it. Depends on your location and the service you are sending it in.
As for my opinion I tell you that you are safe if you are sending it locked and s-on and tampered flag gone. If you have some money you can s-off it with sunshine http://theroot.ninja/
I´ve send HTC One M7 to official HTC Service center for my region (Czech Republic) with the same problem- Purple photos.
The phone was Unlocked and S-On.
They changed me my One M7 for new HTC One M8,becasue they haven´t got substitute parts for One M7.
cyrusct82 said:
Some times they refuse to repair it. Sometimes they accept it. Depends on your location and the service you are sending it in.
As for my opinion I tell you that you are safe if you are sending it locked and s-on and tampered flag gone. If you have some money you can s-off it with sunshine http://theroot.ninja/
Click to expand...
Click to collapse
So i decided to send it back today in its current state. Relocking the bootloader would just make things even more suss since it would say "relocked" and would imply that i tried to cover things up
When i sent it in i turned on fast boot within the power menu and i set a pattern lock so it will force my carrier's service team to wipe the device. Speaking with one of the devs of SunShine he told me that flashing a RUU removes the tampered flag
Hoping for the best
Related
Hi Guys
I'm wondering if any one knows if HTC kick up a stink and tell me my warranty is void...etc and not repair/replace a phone for having the tampered sign on the bootloader? Everything else looks stock.
What's happened was my phone developed a sound problem(can't make calls any more, sound won't work, no microphone- I tried flashing numerous ROMs/ backups no effect) and I'm going to have to return it for either repair (if possible) or replacement.
I originally had s-off, rooted, unlocked bootloader, twrp. Unfortunately to get back to stock I had to use a nandroid back up and firmware from the latest Australian OTA as no RUU appears to exist for unbranded Australian HTC ones.
So with the help of some awesome people I was able to get my phone back to current firmware and software, but I needed to downgrade the Hboot back to 1.44. I then relocked the bootloader with revone and S-on.
Only thing left was to reflashed the firmware to bring this back to Hboot 1.54, so I left no traces, which work but now I've got a tampered sign...... bugger
So this leads me back to my initial question; will HTC knock my phone back on account of having a tampered sign on the bootloader?
Is there any things I can say I did that did trip the tampered sign without admitting to do things that void the warranty?
If not I guess I'm in for a wait till some awesome individual works out how to get S-off again.
Cheers
Hi.
My ONE has some camera focus issue. Macros and close objects can be focused fine, but can't focus farther objects.
I want to send my device to service,
Additionally, I've updated to hboot 1.54 and ARHD20.1, device has SuperCID and S-OFF.
I want to install stock 4.2.2 software before sending my device, but it's S-OFFed and I want it to stay that way
My questions:
1. Can I safely downgrade to hboot 1.44, relock bootloader and revert CID to HTC_001?
2. What are the chances, that service will update my hboot to newest version?
3. Is there any chance that they will not notice that device is S-OFFed ?
Thanks in advance
mat02 said:
Hi.
My ONE has some camera focus issue. Macros and close objects can be focused fine, but can't focus farther objects.
I want to send my device to service,
Additionally, I've updated to hboot 1.54 and ARHD20.1, device has SuperCID and S-OFF.
I want to install stock 4.2.2 software before sending my device, but it's S-OFFed and I want it to stay that way
My questions:
1. Can I safely downgrade to hboot 1.44, relock bootloader and revert CID to HTC_001?
2. What are the chances, that service will update my hboot to newest version?
3. Is there any chance that they will not notice that device is S-OFFed ?
Thanks in advance
Click to expand...
Click to collapse
1. yes, you can safely downgrade with s-off. a simple way to revert everything to stock would be to flash a RUU.
2. chances are very low in my opinion. there's a bigger risk that they'll maybe send you a new device with hboot already updatet to 1.54.
3. in my opinion they'll not notice this, and even if they do, they can't say for sure that the device was not delivered with s-off already before you got it.. so s-off should not decline your warranty of an hardware issue by necessity
cheers
mat02 said:
Hi.
My ONE has some camera focus issue. Macros and close objects can be focused fine, but can't focus farther objects.
I want to send my device to service,
Additionally, I've updated to hboot 1.54 and ARHD20.1, device has SuperCID and S-OFF.
I want to install stock 4.2.2 software before sending my device, but it's S-OFFed and I want it to stay that way
My questions:
1. Can I safely downgrade to hboot 1.44, relock bootloader and revert CID to HTC_001?
2. What are the chances, that service will update my hboot to newest version?
3. Is there any chance that they will not notice that device is S-OFFed ?
Thanks in advance
Click to expand...
Click to collapse
Unlocking the bootloader, rooting, s-off does not necessarily invalidate warranty. If the error is due to physical defect during manufacture it doesnt uner the sale of goods act 1979. You will probably have to remind HTC/your provider of this. I sent in my device and it has been repaired, with unlocked bootloader, custom rom etc and was, eventually, repaired under warranty. The HTC warning whilst unlocking the bootloader via their website uses the word MAY invalidate your warranty for this reason. My repair was due to physical defect. I would say there is no chance they wont notice S-OFF. I dont know if they will flash 1.44 bootloader. I requested this but have yet to receive my One back. It should be returned today and I will advise, however they may flash 1.44 for me as they decided to replace the motherboard, presumably because they damaged it whilst attempting numerous repair attempts. So they may refuse you a 1.44 flash, whilst allowing mine.
Thanks guys
Personally, I don't think that Regenersis (HTC's service in Poland) will be so generous to offer me a new device
I will revert everything to stock and then I will see what happens after it returns from service.
zaphodbeeb said:
Unlocking the bootloader, rooting, s-off does not necessarily invalidate warranty. If the error is due to physical defect during manufacture it doesnt uner the sale of goods act 1979. You will probably have to remind HTC/your provider of this. I sent in my device and it has been repaired, with unlocked bootloader, custom rom etc and was, eventually, repaired under warranty. The HTC warning whilst unlocking the bootloader via their website uses the word MAY invalidate your warranty for this reason. My repair was due to physical defect. I would say there is no chance they wont notice S-OFF. I dont know if they will flash 1.44 bootloader. I requested this but have yet to receive my One back. It should be returned today and I will advise, however they may flash 1.44 for me as they decided to replace the motherboard, presumably because they damaged it whilst attempting numerous repair attempts. So they may refuse you a 1.44 flash, whilst allowing mine.
Click to expand...
Click to collapse
Hi, as promised heres an update. The repaired phone had 1.54 flashed. I think this may only be due to the fact that it is an EE supplied phone and this is (I think) is their preference. There may be a different set of rules if you have a mobile from a different network, or you purchased a sim free (any network) mobile. HTC may have more flexibility then.
I bought a htc one a few months back and have since noticed the infamous popping speaker and also having only used the camera once, the bluey-pink pictures at night. I'm hoping to return it to optus so they can send it off for repair (or get a new device :victory but I wasn't sure how to restore it to stock.
I have s-off on hboot 1.44 with a stock CID.
All i've done with the device is flash different ROMS (cm, paranoid android and now google edition) and I haven't changed the bootloader.
I can't find a RUU for optus anywhere online either
The bootloader says *** LOCKED *** without any tampered flags because I used revone to remove them.
If I ran revone again and chose to lock the bootloader and restore s-on would that brick my device?
Also, if I did return the device, what are the odds of getting a brand new one because i've heard that it's nigh impossible to repair the phone and they are likely to send a new one back instead.
Going back to stock:
http://forum.xda-developers.com/showthread.php?t=2265618
If you send the phone in after 28 days (and you say your is a few months old) then it will most likely be a refurbished phone you receive back and not a "new" one as per the warranty of course
I have a US 32GB M7 Unlocked. Sending it in for repair.
I applied the BrightstarUS RUU to get everything to stock. Should be proper, as I downloaded and installed the OTA.
I noticed in the About>Tell HTC it shows as my phone is a Test Device. Is this normal for the unlocked version? (Unlocked, not the Developer) Will it go away when I re-lock/S-on it the phone?
PcFish said:
I have a US 32GB M7 Unlocked. Sending it in for repair.
I applied the BrightstarUS RUU to get everything to stock. Should be proper, as I downloaded and installed the OTA.
I noticed in the About>Tell HTC it shows as my phone is a Test Device. Is this normal for the unlocked version? (Unlocked, not the Developer) Will it go away when I re-lock/S-on it the phone?
Click to expand...
Click to collapse
It's because of S-Off, but be careful when going from S-Off to S-On; if you're on hboot 1.55 then there is a high probability, that after a few reboots, "tamper detected - rebooting" is triggered, and then you have TAMPERED back in bootloader.
Recommend you stay s-off.
nkk71 said:
It's because of S-Off, but be careful when going from S-Off to S-On; if you're on hboot 1.55 then there is a high probability, that after a few reboots, "tamper detected - rebooting" is triggered, and then you have TAMPERED back in bootloader.
Recommend you stay s-off.
Click to expand...
Click to collapse
Thanks,
Though I thought I can't get it repaired if it says s-off?
Anyone have experience with this?
PcFish said:
Thanks,
Though I thought I can't get it repaired if it says s-off?
Anyone have experience with this?
Click to expand...
Click to collapse
Really depends on your country & carrier/repair center, most don't care about S-Off, as long as you're on stock rom and no TAMPERED and LOCKED (not relocked)
If you are worried and do intend on going S-On, then follow my guide (in my signature), on how to downgrade everything, removing TAMPERED and setting LOCKED, and S-On.
nkk71 said:
Really depends on your country & carrier/repair center, most don't care about S-Off, as long as you're on stock rom and no TAMPERED and LOCKED (not relocked)
If you are worried and do intend on going S-On, then follow my guide (in my signature), on how to downgrade everything, removing TAMPERED and setting LOCKED, and S-On.
Click to expand...
Click to collapse
It's HTC's US repair center in Texas. I sent it in for warranty repair of the camera, when I got it back my battery drains like hell. I thought it was software, but after doing different RUUs and testing I've concluded that they messed up and they should repair it.
Thanks I'll follow it.
EDIT: PS, they thought 10-12 hours was okay for overnight idle battery life. OMFG
PcFish said:
It's HTC's US repair center in Texas. I sent it in for warranty repair of the camera, when I got it back my battery drains like hell. I thought it was software, but after doing different RUUs and testing I've concluded that they messed up and they should repair it.
Thanks I'll follow it.
Click to expand...
Click to collapse
post back in the guide if you need help
take it easy, and Merry Christmas
So my HTC M7 like many others has the purple tint, that I haven't really cared about so much.
I want to know if anyone that sent in their phone was the phone back to S-on? I assume that the phone will be factory reset. ALL USER DATA will be wiped, and root lost.
biggest concern will S-On be back, on? haha
If anyone knows thanks.
It depends very much on your situation I suppose. If your returning it for warranty repair, HTC may claim that since the device is modified the warranty is void and charge you for the repair. Although HTC did admit the purple tint problem was a manufacturing defect, so may just replace the camera and return it as is.
If there's no warranty and your paying for the repair anyway, I don't see that it has anything to do with HTC what modifications you've made and simply requesting the phone be left with s-off should be your decision.
I returned mine under warranty, but set it back to stock with s-on before sending. They just replaced the camera module and returned it, I had no problems getting s-off with firewater a second time using the same Rom.
If you used Sunshine to s-off then you can just use it again to s-off you only have to pay once per device
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Danny201281 said:
It depends very much on your situation I suppose. If your returning it for warranty repair, HTC may claim that since the device is modified the warranty is void and charge you for the repair. Although HTC did admit the purple tint problem was a manufacturing defect, so may just replace the camera and return it as is.
If there's no warranty and your paying for the repair anyway, I don't see that it has anything to do with HTC what modifications you've made and simply requesting the phone be left with s-off should be your decision.
I returned mine under warranty, but set it back to stock with s-on before sending. They just replaced the camera module and returned it, I had no problems getting s-off with firewater a second time using the same Rom.
If you used Sunshine to s-off then you can just use it again to s-off you only have to pay once per device
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Click to expand...
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Thanks, for the input.
I would be paying for the repair since I bought it in the USA and using it abroad, so I'm not covered and Ive had this for 2 years now anyways so off warranty anyways.
I used revone to s-off my phone.
And I think after updating firmware and all that im on like HBoot 1.57 or whatever the latest I forgot. Is it possible to s-off that with firewater or revone still?
I know sunshine is paid, is that the only one that can s-off 1.57?
kazemitsui said:
Thanks, for the input.
I would be paying for the repair since I bought it in the USA and using it abroad, so I'm not covered and Ive had this for 2 years now anyways so off warranty anyways.
I used revone to s-off my phone.
And I think after updating firmware and all that im on like HBoot 1.57 or whatever the latest I forgot. Is it possible to s-off that with firewater or revone still?
I know sunshine is paid, is that the only one that can s-off 1.57?
Click to expand...
Click to collapse
Mine was on haboot 1.56 when I originally used firewater for s-off, second time was hboot 1.57. There are plenty of cases were users have successfully used firewater with hboot 1.57 but also plenty that it doesn't work for and had to pay for sunshine.
But if your sending it for repair and your paying for it. I don't see what it's got to do with HTC weather it's rooted, unlocked or s-off, it's your phone bought and paid for. So its up to you what you do with it. I would contact HTC about the repair and explain you wish the phone to be returned with security still off. :good:
I don't think HTC will have any problem with it. And the only reason any user goes to the trouble returning to stock is to protect their warranty.
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