Hi all,
I have a broken Kindle that has a crack screen (bad digitizer?) and no screen, but kindle still power on (still connects to pc). I am hoping to sell it for parts but needs to format data before selling. I am hoping if there's any tips or suggesting on factory resetting via adb?
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Hi, I could use any help or advice you guys might have to offer, the problem (at first) seemed to be just a bootloop - I am able to get the device to boot by connecting the device to the computer then disconnecting and reconnecting the kindle battery ( usually works 1 in 7 times ) .. I have tried a factory reset through the device menu which completes without issues but once the power button is pressed (tapped or held) the device freezes and then starts the bootloop again. I have been able to use adb to get the device into the recovery menu but trying to recover this way starts the boot loop again, possibly because the power button has to be pressed to confirm the option.
edit: forgot to mention that when the power button is tapped it asks if I want to power off - it doesn't just turn the screen off (I'm not sure if this is normal or not)
I'm unsure what to do at this stage, so any advice would be gratefully welcome.
helpful info:
kindle fire hd 7 (4th gen)
fire os: 4.5.2
kindle fire sale. I pay $10 for a kindle hd do to this problem.
due to the cost i fearlessly pulled the cover and pull the power button to see if this was the problem. it started working . put the backcover back and the problem returned. . I now use it with the cover not pressed in so far so good. not sure were the fault is..still looking for something other than the power button cable chip??
c0pyright said:
Hi, I could use any help or advice you guys might have to offer, the problem (at first) seemed to be just a bootloop - I am able to get the device to boot by connecting the device to the computer then disconnecting and reconnecting the kindle battery ( usually works 1 in 7 times ) .. I have tried a factory reset through the device menu which completes without issues but once the power button is pressed (tapped or held) the device freezes and then starts the bootloop again. I have been able to use adb to get the device into the recovery menu but trying to recover this way starts the boot loop again, possibly because the power button has to be pressed to confirm the option.
edit: forgot to mention that when the power button is tapped it asks if I want to power off - it doesn't just turn the screen off (I'm not sure if this is normal or not)
I'm unsure what to do at this stage, so any advice would be gratefully welcome.
helpful info:
kindle fire hd 7 (4th gen)
fire os: 4.5.2
Click to expand...
Click to collapse
Hello,
I hope someone can help me resolve the issue i face with my kindle fire hd 7
The device was not rooted, and no parental password was set. The only protection was set is screen pin
The device was unused for several months, so the battery got completely discharged. Now I charged the device and booted it. And all I get is a big lock on the screen, a line where i can put the code, and it says "Enter your boot password", and the keyboard below it.
Needless to say I do not have a boot password. I tried resolving the issue following Amazon instructions to get to factory reset by entering the code 5 times, but i do not get a factory reset prompt.
Tried to get into factory reset boot by pressing Volume Down and Power buttons, it did not work at first. But at the end I got a screen with an triangle and exclamation mark in it, and a message saying the device is unable to boot. There were two options: Reboot device, and reset to factory settings. I selected the reset to factory settings, and the device gave me a second screen with bunch of No and one Yes
I selected Yes, and pressed Power button. So the device was rebooting with a message KindleFire and a line under it for about 5 minutes, and at the end it went back to the huge Lock screen with the prompt to enter boot password.
Amazon support were completely helpless. I spoke with 3 tech people there, neither know what to do. They keeps saying Kindle does not have boot password. So I am quite lost here and will appreciate any help
Thanks
I spoke with Amazon again, now they are claiming my Kindle is rooted, and that it is asking for boot password because a different BIOS was installed. I don't see how it is possible, there were only a few books on that kindle and it was not even connected to the network. I get the feeling Amazon has no clue what is going on and just want to get rid of me and my pesky issue.
I'd like to entertain the possibility of the device being rooted. Is it possible to overload a default Kindle version somehow?
In order for your device to work, you must perform a factory reset from recovery mode. It is a little bit tricky, but it will work. So, let's get started:
In order to get into recovery mode, you need to do the following keys combinations:
Push Power button + volume down key until you see the kindle logo. As soon as it appears, take your hand of the power butoon and quickly push twice the volume down button. After that, hold the volume down button pushed and your device will boot in recovery mode. Please take notice, that you need to do these steps fairly quickly in order for it to work. Then you need to select factory reset and yes. That's all.
Didn't work for me, still asking for boot password.
XT1585
any luck?
has anyone managed to fix this issue as i have a kindle fire 7 hd 2013 soho with the same issue, have a fastboot cable but havent had any joy fixing it, have tried firerooter and a few other commands.
Once your kindle fire gets the Enter Boot Password, it is toast. You have a brick on your hands. Amazon support cannot help you, and a factory reset does not work. It's an internal flaw or error, and sadly, Amazon does not address this publicly. If your Kindle fire is not under warranty, the best they can offer is a discount (and not a very deep one) on your next kindle.
i have a Kindle Fire 7 HD that is trash now because it is asking for the Boot Password and of course Amazon is saying too bad...i am trying to find the notebook app i had on it to see if i can recover it on my other android tablet....does anyone know the name of the notebook app that was in this kindle fire 7 hd?
I have been having problems opening my device for months now because the power button isn't working anymore for me. So when I open my Kindle I just usually plug the charger. Then one day, I don't know what happened, when I opened my device it was so slow and the launcher (original) is always not responding. So when I finally manage to go to Settings > Device > Restore Factory settings... my account was deregistered and I waited for it to reboot. When it did, it was the same. I didn't think that the Reset settings I did, worked. My power button is broken, right? So what I did next, I opened the back case of the device and tried to push the power button with a pin, then all of a sudden it restarted and ended up being stuck with the Kindle Fire logo. Anyone could help me with this problem? I'm still hoping that it could still be fixed. Please reply, any help would be much appreciated. (My KFHD is the first gen btw)
and I couldn't reboot again the device, it's still stuck with the logo
So this is for my dad's phone. He dropped it and the screen and the LCD panel part busted so the whole screen is all black. Can't see a single thing on it. He got a new (read:refurbished) one so that's not an issue. I'm trying to use a screen mirroring program to factory reset the phone before he sends it back to Motorola. Issue seems to be those programs require USB debugging mode to be turned on but since the screen is all black, I can't do that. I even tried doing multiple screenshots and guessing where things were but it didn't work (worried the top of the phone's touch digitizer is busted too but i'm hoping for the best lol). So I need a way to turn on USB debug mode, with a totally black screen (touch still works), NOT ROOTED, so I can then mirror it with the MirrorGo or Vysor mirroring software so I can factory reset the device. If you have any thoughts for a simpler fix then I'm open to suggestions. I'm not tech savvy enough to do anything with Rooting and i'm not confident enough to try doing that with a busted phone (if it's even possible), so that's an option that's out too. :/
Buddha8888 said:
So this is for my dad's phone. He dropped it and the screen and the LCD panel part busted so the whole screen is all black. Can't see a single thing on it. He got a new (read:refurbished) one so that's not an issue. I'm trying to use a screen mirroring program to factory reset the phone before he sends it back to Motorola. Issue seems to be those programs require USB debugging mode to be turned on but since the screen is all black, I can't do that. I even tried doing multiple screenshots and guessing where things were but it didn't work (worried the top of the phone's touch digitizer is busted too but i'm hoping for the best lol). So I need a way to turn on USB debug mode, with a totally black screen (touch still works), NOT ROOTED, so I can then mirror it with the MirrorGo or Vysor mirroring software so I can factory reset the device. If you have any thoughts for a simpler fix then I'm open to suggestions. I'm not tech savvy enough to do anything with Rooting and i'm not confident enough to try doing that with a busted phone (if it's even possible), so that's an option that's out too. :/
Click to expand...
Click to collapse
You can go into recovery mode and do the factory reset there, it's probably the easiest way to do it.
zys52712 said:
You can go into recovery mode and do the factory reset there, it's probably the easiest way to do it.
Click to expand...
Click to collapse
Yea, i tried that with the bootloader/fastboot thing. It didn't seem to work. I can barely tell if the device is even ON, only indication it's on is the volume rocker makes a noise to indicate volume and the bottom buttons light up. So being able to tell if the device is even IN it's bootloader mode thing was a crapshoot. I'm gonna need either a way to screen mirror in real time without debugging mode on, or a way to enable debug mode remotely essentially.
Hello,
I'm attempting to use hardware key combinations in order to boot into Fastboot mode, e.g.. Power + volume up & power + volume down.
The phone is unresponsive. But the phone boots normally when only pressing the power button.
I've read the tutorial about launching Fastboot through a PC connection here: https://forum.xda-developers.com/rog-phone-2/help/howv-to-phone-fastboot-mode-screenshots-t3966727
But in this case, that wont be an option since my display doesn't work, hence there's no way to accept ABD-permissions when prompted on the phones' screen.
I was initially trying to pull all the data from the phone through ADB. When I realized I hadn't accepted my PC's ADB permissions on my ROG Phone, I had to rethink..
So I thought I could plant my PC's RSA-key (for accepting ADB) in my ROG Phones storage through Fastboot, just pushing the file.
I was dumbfounded when I discovered my ROG Phone 2 to be the only android device I've owned, which seemingly doesn't allow for a raw manual boot into Fastboot? CAN THIS REALLY BE THE CASE?
Any input would be highly appreciated
EDIT: I've ordered an USB-c hub for inputting kb+m & HDMI, which should allow me to accept the permissions. Although some of the data I'm trying to reach are time sensitive, any second rescued would be of value!
Similar problem
Hello,
I have a similar problem. My display is broken but the phone seems to still work. I bought an USB-C hub, but when I connect the phone to the TV (via the side USB port) it only shows a white "Asus rog" logo for a few seconds and then vanishes. When I click the mouse the logo reappears again for a few seconds.
Did it work with the hub you got? Do you have an other idea? I need the data that ist sadly still on the phone.
Thank you for your help.
Kraid13 said:
Hello,
I have a similar problem. My display is broken but the phone seems to still work. I bought an USB-C hub, but when I connect the phone to the TV (via the side USB port) it only shows a white "Asus rog" logo for a few seconds and then vanishes. When I click the mouse the logo reappears again for a few seconds.
Did it work with the hub you got? Do you have an other idea? I need the data that ist sadly still on the phone.
Thank you for your help.
Click to expand...
Click to collapse
I did work with the usb-c hub. Never saw any white ASUS ROG logo, I'm not sure what's going on with your phone. Also I later replaced the screen third-party, since ASUS charges a lot of money and insists on factory reseting the phone. So you could always do the latter if nothing else works. Send me a PM if you want the display I got.