NO 4G - Verizon Motorola Droid Turbo Q&A, Help & Troublesh

I recently purchased 2 Droid turbos... I used my old nano Sim and placed them in the new phones.. The turbos both only have 3G... in my old phones they would show 4G can anyone help me out? with suggestions?

Assuming this is for Verizon and not using it on another network. There was some information that the turbos required the sim cards that are listed with NFC on them. Not sure if that was ever proven out or not. I would take them to the local Verizon store and have them swap out the sim cards.

I can attest that the SIM does not need to have NFC on it. I did the same thing - transferred my SIM from my Galaxy S3 to the Turbo, and my 4G is working fine. Did the same thing with my wife's S3 -> Turbo and it works there, too. FWIW, in both cases, I had to cut-down the SIM (did it by hand)...

Related

[Q] Problems activating Moto X on Straight Talk

I purchased a AT&T Moto X during the recent sale from Motorola for using it on straight talk. I assumed ATT version will work on ST as it is an MVNO of ATT.
I cut down a Straight talk micro sim card into a nano sim card and inserted it into Moto X. It never prompted me for an unlock code. I ported my number from ATT gophone to ST and they (ST) say it is active and provisioned as per their system. But I cannot make any calls and it is not connected to any network. It says HOME at the left corner. When I installed a SIM detector app from google play thru Wifi, it detects the SIM number and the other data. I spent lot of time talking to ST (they say the SIM is active and provisioned as per their system) and Motorola (they say since it is locked to AT&T, it is not working on ST). I tried to get AT&T to unlock it but they will not.
I cut down a AT&T go phone microsim into a nano sim card and activated it under AT&T go phone with a new number , it works. But I want to use it on ST.
1). Is my phone being locked to AT&T, the reason it is not working on ST. If so, if I purchase an unlock code online, it should work. But I never got any unlock code prompt at any time when I put in the ST sim card several times.
2). My ST sim card may not be LTE (I am not sure if it is lte or not. I had it with my previous ST account phone). Could it be the reason?
I appreciate any help/suggestions.
Before you stick the ST card in there, clean it first. Try it again in a few hours. Mine didn't work either the first night
Sent from my Nexus 5 using XDA Premium 4 mobile app
1. You do not need an unlocked phone to use a ST sim running on the AT&T network. If you are using a t-mobile sim, you will need the phone unlocked. What are the first 5 digits on the sim card? I think AT&T is 89014.
2. I would buy a new ST sim card and cut it out again. That way you know you have the LTE version. Buy it NOW so you get the free Next Day shipping. It expires tomorrow.
Unless you plan on using LTE in Canada or South America, you should have bought the Unlocked GSM Moto X. They are/were the same price, but come unlocked and without bloatware from AT&T.
SuperPaladin said:
1. You do not need an unlocked phone to use a ST sim running on the AT&T network. If you are using a t-mobile sim, you will need the phone unlocked. What are the first 5 digits on the sim card? I think AT&T is 89014.
2. I would buy a new ST sim card and cut it out again. That way you know you have the LTE version. Buy it NOW so you get the free Next Day shipping. It expires tomorrow.
Unless you plan on using LTE in Canada or South America, you should have bought the Unlocked GSM Moto X. They are/were the same price, but come unlocked and without bloatware from AT&T.
Click to expand...
Click to collapse
It starts with 89014 plus 15 digits.
I should have brought the Tmobile version which is unlocked but thought AT&T version may be less problematic with ST which is an MVNO of AT&T. I did order a new ST micro sim card today

Sim Card Not Compatible

So not only is AT&T locking out bootloaders now, but they're making it so you can't easily swap sim card from phone to phone. My boyfriend just bit the bullet Tuesday and got a S5 on the next plan.. gave me his S4 to play with. I successfully have root and slim rom installed on it... however when I put my sim card from my S5 into the S4, it cannot read it... thinks there's no sim card. When I put his old sim card back in, it reads fine saying "not improvisioned" so I know it's not hardware related. I've tried the sim on both rooted stock AND slim rom (which is 4.4). I was hoping to use this as a secondary phone :crying: now I'm curious if my daughter's iPhone 5s' sim will work in it...
If I wanted this I'd go to Verizon! WTF!
Well the old sim from the S4 is more than likely dead since he took the number to the S5, as for the S5 sim it has that security on it and I think over in the S4 group you can find a program that runs on the xposed module that stops the phone from checking the sim.
rachelm920 said:
So not only is AT&T locking out bootloaders now, but they're making it so you can't easily swap sim card from phone to phone. My boyfriend just bit the bullet Tuesday and got a S5 on the next plan.. gave me his S4 to play with. I successfully have root and slim rom installed on it... however when I put my sim card from my S5 into the S4, it cannot read it... thinks there's no sim card. When I put his old sim card back in, it reads fine saying "not improvisioned" so I know it's not hardware related. I've tried the sim on both rooted stock AND slim rom (which is 4.4). I was hoping to use this as a secondary phone :crying: now I'm curious if my daughter's iPhone 5s' sim will work in it...
If I wanted this I'd go to Verizon! WTF!
Click to expand...
Click to collapse
rachelm920 said:
So not only is AT&T locking out bootloaders now, but they're making it so you can't easily swap sim card from phone to phone. My boyfriend just bit the bullet Tuesday and got a S5 on the next plan.. gave me his S4 to play with. I successfully have root and slim rom installed on it... however when I put my sim card from my S5 into the S4, it cannot read it... thinks there's no sim card. When I put his old sim card back in, it reads fine saying "not improvisioned" so I know it's not hardware related. I've tried the sim on both rooted stock AND slim rom (which is 4.4). I was hoping to use this as a secondary phone :crying: now I'm curious if my daughter's iPhone 5s' sim will work in it...
If I wanted this I'd go to Verizon! WTF!
Click to expand...
Click to collapse
its the difference between the type of sim that is used the S5's use an encrypted micro sim versus the S4 which is a standard microsim. you'd have the exact same problem between any two devices with different types of sims no matter who the carrier was.
cstayton said:
its the difference between the type of sim that is used the S5's use an encrypted micro sim versus the S4 which is a standard microsim. you'd have the exact same problem between any two devices with different types of sims no matter who the carrier was.
Click to expand...
Click to collapse
I don't think this is problem. I put card from old S3 to my S5 and have zero problems.
Swiping from dark side of Galaxy S5.
I put the SIM from my S5 into my S2 Skyrocket (with an adapter) and the Skyrocket worked just fine. Skyrocket is running CM11.
Maybe if I went to AT&T and told them I wanted to be able to use both an S4 & S5 they'd give me a new sim card that's not encrypted?? When I first got my S5 my S3 card worked in it for about 24 hours, then said it was not improvisioned because it had switched over to the new card. If I had never followed their instructions (per the insert with the phone) and entered the new Sim card's information online I would still be using the same un-encrypted sim from my S3.
I really miss root & CM11
Go to bestbuy and buy a simcard for your s4, its 30$ and its just a standard simcard we use on every micro sim device. (I work there)
Sent from my SGH-I747 using XDA Free mobile app

[Q] Verizon couldn't activate my Nexus 6 bought from Moto - HELP!

Brought my new Nexus 6 from Moto Store to VZW today and the rep said it could not be activated. Said the phone doesn't show up in their system.
So I resorted to cutting down my Note 3's Micro Sim. I have barely any plastic left on the sim now but it doesn't fit in the tray. What am I doing wrong?
Please help.
I'd ask them to activate a Nano SIM for your Note 3, then swap it into the Nexus 6. It shows up in their system as a "Non VZW Device." If they refuse, try calling other stores until you find one that'll do it for you.
http://www.droid-life.com/2014/11/1...ivate-your-new-nexus-6-here-are-your-options/
nbajwill55 said:
I'd ask them to activate a Nano SIM for your Note 3, then swap it into the Nexus 6. It shows up in their system as a "Non VZW Device." If they refuse, try calling other stores until you find one that'll do it for you.
http://www.droid-life.com/2014/11/1...ivate-your-new-nexus-6-here-are-your-options/
Click to expand...
Click to collapse
Thanks. I did see that link.
But how would Verizon give me a Nano Sim for my Note 3 when it takes Micro Sim?
It's my understanding that they can activate the Nano SIM through their computers without actually having to place it in the phone.
Tell them to give you a nano Sim and an adapter so it will work in your note3.
Tell them you are wanting yo future proof your Sim card. Should be no charge.
Then do the swap as suggested above.
From what I've been told, verizon won't activate a nano sim for a phone that doesn't take a nano sim. I would keep trying stores or ask if they can activate it on an in store device and then swap it to your phone. They did for me.
epphllps said:
From what I've been told, verizon won't activate a nano sim for a phone that doesn't take a nano sim. I would keep trying stores or ask if they can activate it on an in store device and then swap it to your phone. They did for me.
Click to expand...
Click to collapse
I called customer service, gave them the part number posted elsewhere in these threads & they sent my nano sim free of charge. Once in hand, I put it into a micro adapter and put it into my vzw galaxy S4, called customer service and they activated the Sim in my s4. Then I transferred the sim to my Nexus 6. Everything works fine once I reset network from global to LTE.
verizon
I wanted to share my experience activating a nano sim for a LG G2 on Verizon in anticipation of my Nexus 6 arrival (which I bought from Motorola's website). I went to the Verizon store and requested a nano sim but they refused unless I had a device that took one. I tried various stories and stores trying to get a sim with no success. I called customer service and requested a nano sim the rep said, "sure no problem," and three days later I got a micro sim in the mail. I called back and this rep said the problem was their system automatically issues the sim appropriate to the device on the account. She transferred me to technical support and the guy somehow got a nano sim order for my current device (LG G2). I bought a nano to micro adapter and today the nano sim arrived. I put it in the phone went online and activated it. No problems! I now have a nano sim ready for when my Nexus 6 arrives. I can't believe it worked, I thought I was going to have to cut my micro sim. Any way, good luck to other Verizon customers that don't have a nano sim already. I guess you can ask for tech support and hope they are cool like they were for me. 
atrain1976 said:
I wanted to share my experience activating a nano sim for a LG G2 on Verizon in anticipation of my Nexus 6 arrival (which I bought from Motorola's website). I went to the Verizon store and requested a nano sim but they refused unless I had a device that took one. I tried various stories and stores trying to get a sim with no success. I called customer service and requested a nano sim the rep said, "sure no problem," and three days later I got a micro sim in the mail. I called back and this rep said the problem was their system automatically issues the sim appropriate to the device on the account. She transferred me to technical support and the guy somehow got a nano sim order for my current device (LG G2). I bought a nano to micro adapter and today the nano sim arrived. I put it in the phone went online and activated it. No problems! I now have a nano sim ready for when my Nexus 6 arrives. I can't believe it worked, I thought I was going to have to cut my micro sim. Any way, good luck to other Verizon customers that don't have a nano sim already. I guess you can ask for tech support and hope they are cool like they were for me. 
Click to expand...
Click to collapse
Closely parallels my experience.
nbajwill55 said:
It's my understanding that they can activate the Nano SIM through their computers without actually having to place it in the phone.
Click to expand...
Click to collapse
Went back to the store to try this. He wasn't able to activate a nano sim for my note 3 because system said incompatible device. While he's standing there scratching his head I ask him for a pair of scissors. I look at the nano he was about to give me and I cut my micro to the same size. Throw it in the Nexus and it worked.
All set.
Ummmm yeaaaahh. I had this problem too. Coming from a Note 4, I had a micro sim so I ordered a nano knowing that is what I would need. I got the nano long before my phone arrived. Upon placing the nano in the N6 and trying to activate, VZW told me they don't support the phone and could not activate. Convinced the dude to activate the nano sim anyway but it still would not work on the VZW network. When I tried to place a call I got patched to an operator to make a global call using a credit card. Not ideal Finally I reverted back to the nano sim that I had saved from the driod turbo I bought (returned a week later) and called support level 2 once again. They guy said the sim was deactivated since it had been a couple weeks since it was active on the network. After a couple attempts, he was able to finaggle the turbos nano sim # to once again become active. I slapped that puppy in the N6 and she started working finally. Phew!
I bought a nano to micro sim adapter that I use to go between the N6 and Note 4 that works without issue. If I didn't have the nano from the turbo I am afraid I would still be without a functional N6. The VZW reps in my town are complete idiots and I am sure they wouldn't even try anything to help me out. I guess I got lucky.
The kicker here is why Google advertised this phone to work on VZW with the Verizon logo and everything! I can't believe the VZW support team are oblivious to this device. He said he "heard of the Nexus 6 but know we (they) don't support it". WTF gives!?!?!?
wtherrell said:
I called customer service, gave them the part number posted elsewhere in these threads & they sent my nano sim free of charge. Once in hand, I put it into a micro adapter and put it into my vzw galaxy S4, called customer service and they activated the Sim in my s4. Then I transferred the sim to my Nexus 6. Everything works fine once I reset network from global to LTE.
Click to expand...
Click to collapse
Yes you can do that, as well. My reply to the other post still stands. If you say you need a nano for a device that doesn't need one then you won't get it lol. If you call all you have to do is say you want a nano sim for an M8 and if you go in store all you have to do is ask them to activate it on another device in their store and then swap it to your nexus 6. Can't ask for a nano sim for a micro sim device, is my point. Verizon won't go for that, but there happens to be plenty of workarounds.
I spent an hour and a half at verizon trying to get a nano. Coming from the note 3 they wouldn't give me one regardless because of their system showing only micro compatible. I went to best buy. The lady pulled out a nano sim, activated it on my account no questions. Popped it in my nexus and all worked fine. Also gave me nano to micro adapter free of charge
I bought a Moto X from a VZW store last month so already had nano sim. I popped my nano sim in my new 6 today and got service within 30 seconds. Everything works like a champ.
wtherrell said:
I called customer service, gave them the part number posted elsewhere in these threads & they sent my nano sim free of charge. Once in hand, I put it into a micro adapter and put it into my vzw galaxy S4, called customer service and they activated the Sim in my s4. Then I transferred the sim to my Nexus 6. Everything works fine once I reset network from global to LTE.
Click to expand...
Click to collapse
Just to be clear, was your S4 the phone you were using prior to getting the N6? It was already active on VZW with a micro SIM when you called to activate the nano SIM?
HankStorm said:
Just to be clear, was your S4 the phone you were using prior to getting the N6? It was already active on VZW with a micro SIM when you called to activate the nano SIM?
Click to expand...
Click to collapse
Yes, exactly
Activation on Verizon
I came from a S3 micro sim. I ordered a nano sim via the phone and had it activated once it arrived. While having it activated, my S3 was turned off and sim removed. I also had an issue with my N6 not being recognized. Once I explained the issue, they activated the sim alone. No issues since. I've been into the store and I've seen one tech guy with an N6.
wtherrell said:
Yes, exactly
Click to expand...
Click to collapse
Thanks. Ordered my nano SIM today and will try the same approach with my S3 once it arrives so I'm ready to go once my N6 gets here.
So I spent an hour and half in Verizon today. The person I had could not get my N6 on Verizon. I pulled out my old Galaxy Nexus and activated that phone. I came home and called customer service and told them I just purchased an M8. They are sending me a nano sim. What exactly do I do when the nano sim arrives?
Sent from my Nexus 7 using XDA Free mobile app
Just adding this in, I bought a Sprint N6 and have been using it all day on VZW LTE and all! WOOT!

Which nano sim will I use?

Right now I'm using iPhone 6 plus. N6 will arriving today. Do I need to activate the new sim that came with N6 or just remove my iPhone sim and transfer to N6? I'm wondering if the system will automatically detect I'm using the correct device.
You just insert your sim. That simple.
ad78 said:
Right now I'm using iPhone 6 plus. N6 will arriving today. Do I need to activate the new sim that came with N6 or just remove my iPhone sim and transfer to N6? I'm wondering if the system will automatically detect I'm using the correct device.
Click to expand...
Click to collapse
It depends on your carrier. If your iPhone 6 Plus is on AT&T, T-Mobile, or Verizon, you can just swap the SIM card and everything will work. If you're on Sprint or US Cellular, you can swap the SIM but you'll have to call the carrier first and have them pair your old SIM card number with your Nexus 6's MEID.
Sent from my iPhone 6 Plus using Tapatalk
On att it already comes with a sim inserted. Just call and activate from your current phone.
use the same SIM... or if it came with a SIM inside, you can change your SIM. the newer SIM the better

Never Take The Sim Out Of The Note 8 Help

So...verizon told me to never take the SIM card out.
I'm confused. In the past I had a Note 4 from Verizon...but if I recall the SIM was just used for...contacts...and that's it.
Are SIMS used for the same reason or are there still such things as phones with the number hardwired?
Like my old phone - when I lost service on the Note 4 - it still shows my old phone number no longer in service
Please Help
Also - is there such a thing as a CDMA only phone...I was told I could not use a Verizon Note 4 on T-Mobile....I'm guessing that was bad information online...go figure
CtJackHarkness said:
So...verizon told me to never take the SIM card out.
I'm confused. In the past I had a Note 4 from Verizon...but if I recall the SIM was just used for...contacts...and that's it.
Are SIMS used for the same reason or are there still such things as phones with the number hardwired?
Like my old phone - when I lost service on the Note 4 - it still shows my old phone number no longer in service
Please Help
Click to expand...
Click to collapse
Sim is attached to your account. You need a SIM to get service. You can take the SIM out and use it on any other Verizon phone, but you can't take it out and get service.
Contacts on Sim cards was done years backs and could still be used. Now, the best thing is to sync your contacts with your Google account.
Sent from my SM-N950U1 using Tapatalk
What happens if I take my SIM out??
Also - I hear Verizon is doing away with 4G LTE CDMA and going the way of 4G LTE GSM.....so for a phone that was a Verizon CDMA one.....how does that transfer? Does my Note 4 have a dummy chip in it telling it to check the CDMA info on the phone? So it doesn't need a new "activated" SIM ?
CtJackHarkness said:
What happens if I take my SIM out??
Also - I hear Verizon is doing away with 4G LTE CDMA and going the way of 4G LTE GSM.....so for a phone that was a Verizon CDMA one.....how does that transfer? Does my Note 4 have a dummy chip in it telling it to check the CDMA info on the phone? So it doesn't need a new "activated" SIM ?
Click to expand...
Click to collapse
Your note 4 has an old SIM now and that no longer works. Your new SIM (inside the note 8) is your main SIM tied to your account.
You take the SIM out and you lose service. You can put the SIM in your note 4 and it will work but once you take the SIM out, service is gone.
The SIM carries your account, so in order for a phone to work, you need that sim in the phone.
Cdma is sprint and Verizon. (Sprint doesn't have their SIM tied to their accounts like Verizon. Sprint uses Imei numbers attached to the phone. From what i have read, Sprint can operate without a SIM because it's tied to the imei).
Gsm is att and tmobile.
Verizon phones work with any carrier SIM card you insert into it. For example, I insert a tmobile SIM into my Verizon note 8 and it will work.
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