[Q] Echo Problem over call - G 2014 Q&A, Help & Troubleshooting

Hey guys i got this beautiful phone..but for some camera issue i had to give it to the s.c.
They repaired it but took 15-20days for it..now my phone has a unique problem..when ever i am over a call the person on the other end gets to hear his own echo..which kinda annoys the person..can anyone please help..
Its not my carrier..i have checked and varified it..
Plez help..
Thanks in advance

ddddanger said:
Hey guys i got this beautiful phone..but for some camera issue i had to give it to the s.c.
They repaired it but took 15-20days for it..now my phone has a unique problem..when ever i am over a call the person on the other end gets to hear his own echo..which kinda annoys the person..can anyone please help..
Its not my carrier..i have checked and varified it..
Plez help..
Thanks in advance
Click to expand...
Click to collapse
Hi, any news regarding your problem? It seems I have same issue, after replacing my LCD screen. I would like to find some solution.

Echo is a ''normal'' ting not a device bug.
There is an echo on every call. Echos are caused by feedback in devices that take two wire signals into 4 wire signals, that is a telephone. Even when you talk you get echo, from your head and objects around you.
So why are some echo okay and others are annoying, it is the delay between the spoken signal and the time that the echo returns. The brain cancels echos that return within a small period of time. If that time is exceeded then the line has to have an echo canceller added to the line. The echo canceller takes the original signal and at the appropriate time sends the signal back 180 degrees out of phase with the echo, so it cancels out the echo. That only works with a known delay. The person that mentioned loading coils is correct as on your local line there are no echo cancellers, so a defective one (very occasionally and not the most common cause) would be annoying. With traditional telephone networks the known delay on a long distance call will allow echo cancellers to be on the end of the circuit over the distance, when they fail then they need to be repaired.
The delay on cell phone calls and VoIP calls can be variable and the echo cancellers do not work if the delay is variable. The technology could be there but would be too expensive to put into the equipment for all but the most common delay length.
So if it is a land line to land line call even over long distance report it so that the problem is fixed. If it is on a VoIP or a cell call (at one end or both ends) then it is more problematic and you can report it but it may not be able to be fixed. Sometimes there is a route that has a lot of data and voice mixed and changing the voice to another route can fix the problem if it is reported by enough people.
Source(s):
Telco technician for voice and data since 1971, including the use of echo cancellers on traditional voice, Voice over ATM and Voice over IP networks.
Click to expand...
Click to collapse
Source
I'm not the source, just wanna to share a well-written text, but i'm in the telecom technical service.

Related

# Rings Incoming Calls

Hi,
I have a CDMA Touch from Telus Mobility in Canada.
The issue I am having is # rings with incoming calls.
I am using latest Jawbone Bluetooth headset, when I have an incoming call, I receive 2 rings and calls goes to voice mail.
I have called HTC Support and Telus support, they have no solution.
Is there a setting to modify the number of rings for incoming calls?
dave3211
If you're talking about the number of rings before the voicemail kicks in, yes there is a solution if your phone number is in Alberta or BC.
I dont know what Alberta or BC is...
but on my phone i do it like this...
Start->Settings->click phone->'Services(dono if it's called this, second tab)
There is a list, in that list there should be (again, dono the english word) 'forward to'
click Get Settings...
now u can set the number of secunds before it connects the call to voicemail..
with the intervals 5,10,15,20,25,30 seconds (at least with my phone provider)
hope this helps
thanks nisse thats very helpfull.
by the way forward to is call forwarding.
Excellent!!
NisseDILLIGAF said:
I dont know what Alberta or BC is...
but on my phone i do it like this...
Start->Settings->click phone->'Services(dono if it's called this, second tab)
There is a list, in that list there should be (again, dono the english word) 'forward to'
click Get Settings...
now u can set the number of secunds before it connects the call to voicemail..
with the intervals 5,10,15,20,25,30 seconds (at least with my phone provider)
hope this helps
Click to expand...
Click to collapse
Been trying to sort this out for years...nice one and thanks!!
NisseDILLIGAF said:
I dont know what Alberta or BC is...
but on my phone i do it like this...
Start->Settings->click phone->'Services(dono if it's called this, second tab)
There is a list, in that list there should be (again, dono the english word) 'forward to'
click Get Settings...
now u can set the number of secunds before it connects the call to voicemail..
with the intervals 5,10,15,20,25,30 seconds (at least with my phone provider)
hope this helps
Click to expand...
Click to collapse
Nice one indeed. thank you!!
3 rings delay in incoming call
Hi,
This might be due to another related issue:
There is delay of 3 rings before the diamond actually starts ringing.
i.e, after the caller has heard 3 rings, only then the diamond starts ringing, and by the time you pick the call, there will be many rings and it will go to answer phone as usual.
As soon as there is an incoming call, the light starts blinking. But there is a delay in the ringer/vibrate. You can try this out by calling from another phone.
This might be cause for your issue.
I too am having the same problem, and I'm searching for a solution. Maybe some cab which fixes the 3 rings dealy in incoming call... I'm sure there must be some such cab. Still going through the threads in the forum.
Could anybody please point us to a fix if you know...
Thks,
Sandeep
I've got the same problem on my touch pro..
It's even worse actually - I'm experimenting, but it seems like half the time the phone *never rings* when wifi is on and if it's asleep...
What the???
-mark
http://forum.xda-developers.com/showthread.php?p=2793104#post2793104
its a setting by your phone provider
yeah ive been testing the same problem with mine ringin from my nokia you hear it ringing out but the touch is still a sleap and bingo like you said 3 rings later it fires into action
ive also searched about - downloaded a new rom but still has the glitch
anyone sorted this out yet !! please post if you have a link to the cure
sandeepn81 said:
Hi,
This might be due to another related issue:
There is delay of 3 rings before the diamond actually starts ringing.
i.e, after the caller has heard 3 rings, only then the diamond starts ringing, and by the time you pick the call, there will be many rings and it will go to answer phone as usual.
As soon as there is an incoming call, the light starts blinking. But there is a delay in the ringer/vibrate. You can try this out by calling from another phone.
This might be cause for your issue.
I too am having the same problem, and I'm searching for a solution. Maybe some cab which fixes the 3 rings dealy in incoming call... I'm sure there must be some such cab. Still going through the threads in the forum.
Could anybody please point us to a fix if you know...
Thks,
Sandeep
Click to expand...
Click to collapse
I think that he's referring to the 3 second delay built into most phones. On earlier devices this was fixed by changing the polling time in the phone programming. (often referred to as the Slot Cycle Index). I haven't tried it on my Diamond as I haven't noticed that much of a lag.
Since I was thinking about it, I decided to try. I changed my SCI from 2 to 0.
I did look and found that I don't have that "Forward to" option in my phone settings. Probably a provider change.

Delay answering incoming phone calls?

Every time my wife calls she says she can't hear me for perhaps 2-3 seconds after I think the call has connected.. My previous phone did not do this, but the Nexus One does.
Anyone heard of this, and have any suggestions? I have Google Voice call on by default, but she's calling my cell number so I don't think it'd affect anything. As far as I can tell, the call is connected, but she can't hear me say anything for several seconds. I usually wind up going "Hello? Hello? Hello?" and she finally answers.
Glad to see I am not the only one this happens to..well not glad but i just hope this means its not just my phone.
I know when they call one of my numbers (either Google Voice or Cell Phone # not sure which) it says incoming call from <Name> press 1 to answer and press 2 to send to voicemail
@sandtiger
this is from google voice it is a filter setting you can change by going to to the setting on the google voice website.
But this is a different issue (im assuming) then the OP
Blueman101 said:
@sandtiger
this is from google voice it is a filter setting you can change by going to to the setting on the google voice website.
But this is a different issue (im assuming) then the OP
Click to expand...
Click to collapse
Yeah, I think I muddied the waters mentioning Google Voice, but these are calls directly to me cell number..
I might try disabling Google Voice just for S&G just to see what happens.. Seems when I place calls, they're connected when I expect them to be, but the delay could be more critical when answering.
I haven't yet, but going to try calling myself from my work phone to see what kind of delay I'm hearing.
I am having this problem also...did you ever find a solution?
Using BT headset by any chance?
In that case, it's normal.
Nope, no headset. Just the phone.
I need to test some more, but I think this has gone away for me.. Delay answering, plus the other party was "dropping out" often, ie: if it got quiet on their end, their voice disappeared entirely, and sometimes faded in or out while doing so.
Only thing I've changed is I disabled Google Voice as being my default call method, but this thread is about answering calls so I doubt it matters, especially since the calls were directly to my cell number not my GV number.
I might turn GV back on the way I had it and test some more, but maybe it was something weird with AT&T?
Im noticing this problem too, both on 2.1 and 2.2.
It seems to be a problem specific to AT&T N1's.
I also experience this. I've adjusted to swiping the answer button, pausing, then saying "Hello." I typically pause about 0.75 or 1 full second, and rarely do I need to do it longer.
The opposite seems to be true of the vibrate-on-connect feature: about 1 second after the person picks up, then the phone vibrates in my hand. How is that useful?! =P

GSM has signal, connected to network, but no call/sms

EDIT2: I am on GSM. I can make phone calls and send text messages, but I cannot receive either. The signal is usually 3 bars, my network comes up as Rogers (Canada). I have this same issue on Stock, as well as CM10/AOKP. Any ideas? This is without build.prop changes.
pm2gonzales said:
EDIT2: I am on GSM. I can make phone calls and send text messages, but I cannot receive either. The signal is usually 3 bars, my network comes up as Rogers (Canada). I have this same issue on Stock, as well as CM10/AOKP. Any ideas? This is without build.prop changes.
Click to expand...
Click to collapse
For SMS try disabling SMS routing in build.prop.
For not being able to receive a call, you mean it doesn't ring or you hear no sound after the call is placed? For the first I have no solution. For the second, put some pressure on the back of the phone next to the camera. If this helps, your speaker has a bad connection.
Trust me, it happens. I know of three people (including myself) who have the luck this only happens when receiving a call. Applying gentle pressure solves this. Only way to repair it is to send it back, or open up the backplate (screen) en jamming a small piece of paper in there so the pressure is applied all the time.
Die Bruine said:
For SMS try disabling SMS routing in build.prop.
For not being able to receive a call, you mean it doesn't ring or you hear no sound after the call is placed? For the first I have no solution. For the second, put some pressure on the back of the phone next to the camera. If this helps, your speaker has a bad connection.
Trust me, it happens. I know of three people (including myself) who have the luck this only happens when receiving a call. Applying gentle pressure solves this. Only way to repair it is to send it back, or open up the backplate (screen) en jamming a small piece of paper in there so the pressure is applied all the time.
Click to expand...
Click to collapse
It doesn't ring at all. I have to wait like 20-25 seconds and then it goes straight to voice mail. But I will try your suggestion as soon as I can and post how it goes. Thanks!
UPDATE: I tried both of what you suggested, and neither of them worked (both editing build.prop and apply pressure). I don't understand what could cause it to not receive calls or texts, but send them just fine. The phone radio must be working if it can send them, right?

Echo during voice calls

Hello guys.
Its 2 weeks now since iv bought this moto g2.
I have noticed that once in 5calls i have been hearing echo
And some different voice quality during the call.
Is my device faulty or is there any setting kindof thing
Thanks
You're not using a headset are you? Also this used to be a big problem on some carriers, ie. AT&T. Have you rebooted your phone since you had the problem, if not try that. The reason I asked about a headset, if it's not fully seated, it can cause an echo.
I never tried the headset... I use the headset v rarely..
I'm in india and I'm using airtel.... One of the best networks in india.
Usually sound quality is not bad but this echo thing..happens once
In 5-6 calls.. V irritating at times when I'm on an important call..
I almost spend 3hours a day on calls on my moto g2
Same problem here, I have a moto g 2014 XT1068 since december.
Everything was fine the first days I had it, but lately people I was talking with started to complain about this echo issue. They hear themselves voices.
I've tried everything but nothing works, sometimes it just disappear.
I even flashed 5.0.2 soak test to see if it was a software issue, but echo is still alive!
I don't have any problem with Hangout or Skype calls.
Is there a way to fix that problem? Like, a way to change mic settings?
Still noticing echo during calls , not exactly echo but Disturbance and changed quality of voice during calls
Plz help
OMG thought it's only me!
Do you guys still have the echo problem?
I also have that echo problem.
I don't know when that happens, and it's very rare. Today it happens on my second SIM wich is on 2G.
Do you also have the problem with the second SIM and 2G?, or happened to you also with the first SIM and/or 3G?

Question Call Quality?

Has any one noticed any issues with call quality? I am getting a noise reduction hiss. Every time the remote caller speaks I hear a background hiss around their voice. Once they stop speaking the background his goes away.
Did not get this on my pixel 6.
Is anyone else experiencing this?
Thanks,
RJR
Not here, tried a lot of calls (i use a lot the phone for work) and nothing, audio quality in-call is perfect. Sometimes those problems are on the other side and not ours. Do you have this with every call?
What is happening is when someone on the other end is talking you hear them talking with a slight background hiss. Once they stop talking everything goes silent.
I am accustomed to always hearing a very slight hiss when the call is connected whether the other party is talking or not.
Not sure if this is the new norm with cell phone moving forward.
RJR
call quality has been superb for me via US Mobile.
No issues here with Cricket Wireless as my carrier.
Call quality has been great on both Tello and SafeLink.
rrusek said:
What is happening is when someone on the other end is talking you hear them talking with a slight background hiss. Once they stop talking everything goes silent.
I am accustomed to always hearing a very slight hiss when the call is connected whether the other party is talking or not.
Not sure if this is the new norm with cell phone moving forward.
RJR
Click to expand...
Click to collapse
is it one particular caller or multiple?
rrusek said:
What is happening is when someone on the other end is talking you hear them talking with a slight background hiss. Once they stop talking everything goes silent.
I am accustomed to always hearing a very slight hiss when the call is connected whether the other party is talking or not.
Not sure if this is the new norm with cell phone moving forward.
RJR
Click to expand...
Click to collapse
Its more data efficient to take the "silent" times and actually just transmit silence (a long line of "0"'s).
I've had several calls, and all were crystal clear. So much so I think I'm on a land line. Not sure what network you use, but that may have something to do with it. Also what signal you're using at the time (5G, LTE, Wi-Fi calling, etc).
I have been reading up on this and it seems that what I am hearing is called comfort noise when the other party is speaking. It is most prevalent when the volume is set all the way down.
I am trying to find out if my pixel is defected or if everyone is hearing the same same thing since this was not the case with my Pixel 6.
RJR
rrusek said:
I have been reading up on this and it seems that what I am hearing is called comfort noise when the other party is speaking. It is most prevalent when the volume is set all the way down.
I am trying to find out if my pixel is defected or if everyone is hearing the same same thing since this was not the case with my Pixel 6.
RJR
Click to expand...
Click to collapse
did you get any progress with diagnosing?
i have the same issue. a hissing noise on-top of the caller voice, that reduces to crackles when the other side is not speaking. its with multiple callers on the same network. it happens with or without wifi calling. on regular calls using the phone app and on calls using telegram or whatsapp. i tried on 4g and 3g. it starts hissing in while making the calling sound, that means its something in the hardware. the device is rooted, and "converted" to GVU6C (global) model from G03Z5 (japan) using an alteration of the init file and also installed VOLTE module and enabled 5G using an app called network signal guru.
AJ205 said:
did you get any progress with diagnosing?
i have the same issue. a hissing noise on-top of the caller voice, that reduces to crackles when the other side is not speaking. its with multiple callers on the same network. it happens with or without wifi calling. on regular calls using the phone app and on calls using telegram or whatsapp. it starts hissing in while making the calling sound, that means its something iin the hardware. the device is rooted, and "converted" to GVU6C (global) model from G03Z5 (japan) using an alteration of the init file and also installed VOLTE module and enabled 5G using an app called network signal guru.
Click to expand...
Click to collapse
Unfortunately, I ended having the call speaker (top) replaced. Did not cost anything since it was under warranty. Depending on your service center it is usually a one-day repair.
rrusek said:
Unfortunately, I ended having the call speaker (top) replaced. Did not cost anything since it was under warranty. Depending on your service center it is usually a one-day repair.
Click to expand...
Click to collapse
i found this on google support. it seems like a common issue. thats a shame. I'll have to try my luck with the importer in my country because there is no official support for google devices. fml.
I faced a different kind of issue. Every 2/10 calls i hear some sort of clicking noise In my phone earpiece. It disappears after a few seconds but it happens sometimes. I got scared when it started happening the first few times. I think this issue appeared after the November update. Anyone else faced this?
AJ205 said:
i found this on google support. it seems like a common issue. thats a shame. I'll have to try my luck with the importer in my country because there is no official support for google devices. fml.
Click to expand...
Click to collapse
I'm not seeing this as a common issue but merely a few users. Support told them to either return the device or get it fixed. Returning after the 15 day period is unfortunate because you'll get sent a refurb. However, if it's noticed before 15 days after receipt then you can return it, get your money back and then buy another new device. I believe the return period for hardware related issues should be at least 30 days but that doesn't seem like it's in the cards. In your case without support I'm not sure there is anything you can do other than get it fixed which is a bummer. My call quality has been stellar as others here have said so I hope you and the OP can get this resolved.

Categories

Resources