Data stops working after system update, APN seems fine - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

Problem rectified. Mods, feel free to delete post.
Hi all,
We've had some data/mms/APN issues about a month ago on my gal's Note 3 with AT&T; it did a system update and all of sudden stopped working with mobile data. Turns out it reset the APN, so she stopped in AT&T, they changed some APN settings and data was back up and running. MMS was still having issues though, until I noticed that part was missing in the APN type settings. I added it and all was fine for awhile.
This morning, her phone updated and now there's no mobile data again. I haven't gotten hands on with the phone yet, but I thought maybe it wiped her fixed APN entry. She's checked the APN settings and they match what's on AT&T's support page (copied below for reference).
The only abnormality in the situation is that her service plan still has "iphone" data. She had an iPhone previously, I got her a Galaxy S4 off contract and we just swapped the SIM into the Galaxy; I then did the same, getting her a Note 3 and we just swapped the SIM again (I do some research work with phone companies, extra phones can be a perk!). She'd get occasional text messages from AT&T saying she needed to switch her data plan, but we ignored them in fear that doing so would lose her grandfathered unlimited data. Those texts stopped months ago and everything's been working fine the entire time so I didn't think that's an issue, but wanted to add it here just in case.
Any ideas?
Thanks!
Name ATT Phone
APN phone
Proxy Not set
Port Not set
Username Not set
Password Not set
Server Not set
MMSC http://mmsc.mobile.att.net
MMS proxy proxy.mobile.att.net
MMS port 80
MCC 310
MNC 410
Authentication Type None
APN type default,mms,supl,hipri
APN protocol IPv4
Bearer Unspecified

Related

Mandatory Data Plan for Unlocked Captivate on TMobile?

Hi All,
Tried to search for this already but didn't find it.
I have an unlocked Captivate and am using it on the TMobile Network. I was originally on a $10 a month Data Plan but for some mysterious reason, I am no longer to get on the internet, nor send out any MMS. I am still able to receive MMS but just can't send any at all.
Any time I try to send a MMS, it sits on the "sending" status for about 15 min and then it finally just comes back to me with "failed".
I have been using this data plan on my phone for about 2.5 months now no problem and then a few days ago, it basically crapped out on me.
I have tried a few different APN settings:
Data Roaming is Checked
Access Point Name: t-mobile
APN: internet2.voicestream.com
MMSC: http://216.155.174.84/servlets/mms
APN Type: internet + mms
All others are not set
Access Point Name: t-mobile
APN: wap.voicestream.com
MMSC: http://216.155.174.84/servlets/mms
APN Type: internet + mms
All others are not set
and
Access Point Name: t-mobile
APN: epc.tmobile.com
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
APN Type: internet + mms
All others are not set
I would set one of them in the settings, restart the phone and try them. They now always default to the "web2go" upsale screen.
Before I always had it set to the internet2.voicestream.com settings and it worked great.
I tried calling TMobile and they are now telling me that the "system" has somehow figured out that I'm using an Android/Smartphone and isn't allowing me to use the $10 data plan anymore.
I don't understand how that is if every rep has had to ask me what phone I use, unless one of the times I called in, the rep entered that into the system and now they know?
Now they are saying the only way that I am able to send MMS now and or get on internet is if I upgrade to the 200mb/mo for $15 data plan or $30/mo for unlimited.
Can anyone verify this? That they somehow the System is able to see what kind of phone I use and if so... would I be able to trick the system somehow and use a non smartphone like an old nokia for a while and go online, etc... and then switch back to my captivate if it works?
I feel like they're just trying to upsell me and a bratty rep kicked me off moreso than the "System".
Call tmobile and ask, its open.source so.they shoukdnt do anything, they might be doing guess work about it though
sent from my rooted captivate

[Q] Need Help with ATT LTE apn settings!

So I recently bought a new Galaxy Note 3 T-mobile variant on craigslist to use on my AT&T plan. The phone is perfect, I love it! The only problem is that I can't seem to connect to LTE after I unlocked it. I have already rooted the phone using CF Auto-root, and then I turned to unlocking it. I heard that the "Region Lock Away" app by chainfire removed the region lock as well as unlocked the sim, as long as you reboot later. So thats what I tried first rather then pay for an unlock code.
Now when I bought the Note 3, it didn't include the sim card from T-mobile. So I did the whole process of rooting and unlocking under my real att sim card that I was using with my Nokia lumia 920 (I know it was time to upgrade). I went to an ATT retail store, and I ended up talking to a service rep and explained that I wanted to use my Galaxy note 3 on their network, and that I would be unlocking it when I got home. She convinced me to give them the IMEI number on the back of the phone to "provision the network to my phone".
Well after the Region Lock Away app did it's thing, I no longer had the sim card ask for an unlock code and I was able to text and make calls. So I figure that I was fully unlocked. But my data wasn't working, so after a bit of research here at XDA I noticed that I needed to change my apn settings. So i used these as suggested by another post:
NAME: ATT Phone
APN: phone
MMSC: http[colon]//mmsc.mobile.att[dot]net <-- XDA thinks I am posting a url!
MMS proxy: proxy.mobile.att[dot]net
MMS port: 80
MCC: 310
MNC: 410
APN type: default,mms,supl,hipri
After setting these, and then using them, I can't find any data connection at all. Can anyone shed some insight as to what may be the problem?
BTW: the legacy wap.cingular apn settings are working for me but I only get about 2 Mb/s max. Which is not what I want from an LTE phone obviously.
The only thing I noticed you did not mention is "authentication type", which needs to be manually set to None. I come to the note 3 from an AT&T galaxy s4. I was using a t-mobile custom rom on it the whole time, every time I reset the ROM I had to manually add APN settings, authentication type "none" always had to be selected along with the rest of the entries. If you don't manually set this it will read "not set".
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Settings are right as I compared them with my phone. Only thing I can think of is the rep didn't configure your account right and LTE is not enabled. You can log onto your att.com and check to see if your sim has LTE activated. You would see something like DataPro 3GB for Smartphone 4G LTE or whatever amount of data checked on your line. If not your LTE is not active it won't work no matter what APN settings you use.
Edit; this is what authentication type should read instead of default "not set".
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Thanks for the replies!! Well I went in to the att store, and spoke with the same person who switched my IMEI number into the system. Looks like two things happened, first my data plan was switched from a 3GB LTE data to a media plan which was causing me to recieve text messages complaining about my data usage and stating $200 charges. To remedy this we had to make a call to the dreaded at&t customer service center where my Rep. was put on hold for about 30 min (ridiculous...) and also the charges were removed. I also had her switch the IMEI to the Galaxy S3 that I previously used before I got the sudden death ****. So after all that, my data has finally connected and im getting about 7MB down which is still only HSPA+. So the only thing I have left to try is maybe some other APN settings (suggestions here????) or maybe try a new simcard and use the unlock code I have.
melead said:
Thanks for the replies!! Well I went in to the att store, and spoke with the same person who switched my IMEI number into the system. Looks like two things happened, first my data plan was switched from a 3GB LTE data to a media plan which was causing me to recieve text messages complaining about my data usage and stating $200 charges. To remedy this we had to make a call to the dreaded at&t customer service center where my Rep. was put on hold for about 30 min (ridiculous...) and also the charges were removed. I also had her switch the IMEI to the Galaxy S3 that I previously used before I got the sudden death ****. So after all that, my data has finally connected and im getting about 7MB down which is still only HSPA+. So the only thing I have left to try is maybe some other APN settings (suggestions here????) or maybe try a new simcard and use the unlock code I have.
Click to expand...
Click to collapse
Searching for the AT&T APN setting led me to this thread.
After setting all the APN settings as others, I was still getting pretty slow connection speed.
Then, I switched the Bearer to "LTE" type and voila! I started getting the full LTE speed!
ArborRes said:
Searching for the AT&T APN setting led me to this thread.
After setting all the APN settings as others, I was still getting pretty slow connection speed.
Then, I switched the Bearer to "LTE" type and voila! I started getting the full LTE speed!
Click to expand...
Click to collapse
You can only do this if you know your in a LTE supported area otherwise you will not get any data if your in a 4g or H+ area with the bearer set to LTE only.
wrong thread
These are my new working APN settings. 4G LTE completely working on AT&T
Name: ATT Phone
APN: phone
proxy through server:not set
MMSC: http[colon]//mmsc[dot]mobile.att.net
Multimedia Message Proxy: proxy.mobile.att.net
multimedia message port: 80
MCC: 310
MNC: 410
Authentication type: not set
APN Type: default,mms,supl,hipri,fota
APN protocol: IPv4
APN Roaming Protocol: IPv4
Bearer: Unspecified
Mobile virtual network operator type:not set
I find that no matter what settings I use on the APN (working ones, I mean), if I have Wifi on, I lose LTE. As soon as I disable Wifi, even if I don't move the phone, LTE comes back. Not that it matters, I just like seeing that little 4G LTE icon.
My guess is that your WiFi is set to take priority over mobile data. There might be a setting to change this though. For example in the WiFi settings there is a toggle that allows your phone to automatically switch between WiFi and mobile data, to have a seamless browsing experience.
I'm on lollipop running the Echoe ROM on my sm-n900t and I use the download booster to boost my speeds by using both together.

C6903, can't send MMS on tmobile USA

Hi guys,
I have LTE working on my phone but I can't send or receive MMS? I have copied the exact setting on here, also tried the z1s setting but both nothing work?
Z1S APN setting
Enter name: T-Mobile Internet and MMS
APN: epc.tmobile.com
Proxy:
Port:
Username:
Password:
Server:
MMSC: h t t p : //mms.msg.eng.t-mobile.com/mms/wapenc (spaces for new poster)
MMS Proxy:
MMS Port:
MCC: 310
MNC: 260
Authentication type:
APN type: default,supl,admin,dun,mms
recommended setting for C6903
Name T-Mobile US
APN epc.tmobile.com
fast.t-mobile.com (for LTE devices)
Proxy blank
Port blank
Username blank
Password blank
Server wap.voicestream.com
MMSC ht tp: //mms.msg.eng.t-mobile.com/mms/wapenc (space for new posters)
MMS Proxy 216.155.165.50
MMS Port blank
MCC 310
MNC 260
Authentication type not set
APN Type default
APN protocol IPv4
Bearer Unspecified
Call TMO USA and tell them you have problem sending MMS. They will send you a SMS with the right settings. Even if you think you got the right settings probably you missing something and there is nobody else who can give you better settings than TMO Call Service.
Im new to this T-Mobile service as well as Sony Xperia Z1s and I have been having issues sending and receiving group messages which are MMS since the first day... T-Mobile says some bull**** its a common problem with Android phones or that each member in the group must have group messaging enabled. Well it worked just fine when I was on AT&T with a Samsung Galaxy S4 so i told them there full of crap. Its either the phone thats having the issue or its T-Mobile and ive done some research and there are several phones that have issues with MMS on T-mobile not just the Sony... Call them and escalate past the donkeys at level one and get to level two so they can submit an incident report to the engineers so they can fix it. It is there job to fix this type of ****.
tiptoekirk said:
Im new to this T-Mobile service as well as Sony Xperia Z1s and I have been having issues sending and receiving group messages which are MMS since the first day... T-Mobile says some bull**** its a common problem with Android phones or that each member in the group must have group messaging enabled. Well it worked just fine when I was on AT&T with a Samsung Galaxy S4 so i told them there full of crap. Its either the phone thats having the issue or its T-Mobile and ive done some research and there are several phones that have issues with MMS on T-mobile not just the Sony... Call them and escalate past the donkeys at level one and get to level two so they can submit an incident report to the engineers so they can fix it. It is there job to fix this type of ****.
Click to expand...
Click to collapse
That explain everything. TMO servise is crap. Sorry to hear that.
tiptoekirk said:
Im new to this T-Mobile service as well as Sony Xperia Z1s and I have been having issues sending and receiving group messages which are MMS since the first day... T-Mobile says some bull**** its a common problem with Android phones or that each member in the group must have group messaging enabled. Well it worked just fine when I was on AT&T with a Samsung Galaxy S4 so i told them there full of crap. Its either the phone thats having the issue or its T-Mobile and ive done some research and there are several phones that have issues with MMS on T-mobile not just the Sony... Call them and escalate past the donkeys at level one and get to level two so they can submit an incident report to the engineers so they can fix it. It is there job to fix this type of ****.
Click to expand...
Click to collapse
I figured out the problem, it has something to do with their LTE network. Whenever I am on LTE, I won't be able to do MMS, but if you go to
Mobile Network --> Network Mode ----> choose WCDMA/GSM only.
The phone will be running on H+ or 3.5G instead of LTE, then all the MMS will go through without problems. Once you switch back to LTE the problem occurs again..it's retarded.
Tougefreak said:
I figured out the problem, it has something to do with their LTE network. Whenever I am on LTE, I won't be able to do MMS, but if you go to
Mobile Network --> Network Mode ----> choose WCDMA/GSM only.
The phone will be running on H+ or 3.5G instead of LTE, then all the MMS will go through without problems. Once you switch back to LTE the problem occurs again..it's retarded.
Click to expand...
Click to collapse
LOL...how this can happen? Unbelievable.
The Fix
Still having MMS issues? Try this (I have the Z3, and same issues, but this fixed it!)
1) Add a NEW APN (Settings-->More-->Mobile networks-->Access Point Names ((APN))-->push the + sign button) using these settings (and make sure to select it after creating and saving it):
Name: T-Mobile Data 2
APN: fast.t-mobile.com
Proxy: not set
Port: not set
Username: not set
Password: not set
Server: not set
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS proxy: not set
MMS port: not set
MMS protocol: WAP 2.0 <---(DOES NOT APPLY TO THE Z3, BUT OTHER PHONE USERS MAY WANNA TRY IT)
MCC: 310
MNC: 260
Auth Type: not set
APN type: default,mms,supl,admin,hipri
APN proto: IPv4/IPv6
APN roaming proto: IPv4/IPv6
APN enable/disable: enable
Bearer: unspecified
Now to fix the issue with MMS messages being separated for no good reason (stock app can't handle them properly).
Guys...............this is the answer to your MMS problems. I have the Z3 and the same issue with the crappy stock text app. Textra is fantastic, looks COOLER than stock, and has all sorts of neat extras. (The add-on app that gives you cool iOS emojis that look better than the ones that come stock with Textra can be found here.)
My notes on Textra (please read):
2) ENABLE Stock Messenger app, making sure in "App info" screen (in Settings) that the "Notifications" box is unchecked. (Not sure if unchecking it matters, but I'd do it anyway to avoid double notification of incoming texts.) Also, under Stock Messenger's settings, make sure ALL boxes are unchecked as well. (You can try disabling stock text app if you want, but I don't, so not sure you really should either, but it might still be ok?)
3) In Textra (download this great text SMS/MMS messaging app if you haven't already from Google Play Store), make sure it's your default app, under Settings, "Use MMS for Group Chats" should be checked, MMS Settings: No Limit, and check the T-Mobile Wifi Calling Fix box too. (Post here or PM me if you'd like additional Textra settings suggestions.)
OPTIONAL: IF HAVING ISSUES RECEIVING TEXTS FROM iPHONE USERS WHO HAVE iMessage ENABLED ON THEIR IPHONE, THEN FOLLOW THIS: And lastly, there’s the “iMessage” issue ppl like myself are/were having (also those with LG G2 I’ve heard have this issue too) where when someone with an iPhone sends you an MMS pic text msg while their iMessage option is on, you don’t get the text…….. try this (a T-Mobile store rep told me this and it worked!): send YOURSELF an MMS photo text msg but include at least one other phone # as well too. If you’re using Textra or anything besides just the stock text app, then do this for EACH app. If that is the case, then do it via stock app first then Textra (easier this way). If you receive the pic successfully, then ask anyone you know with an iPhone to send you an MMS message (preferably having a 3rd phone # in on it too, but not sure if you need to) with iMessage ON. If you receive it, then it worked. If not, try this again.
Good luck!
RockStar2005

SM-T815Y OTA 6.0.1 update killed mms

This is solved.
The Phone Carrier found the solution and sent me a text.
As many others in many other places suspect, It is an APN issue. To me it looks like Samsung has made some assumptions about what the APN setting should be for different carriers and simply loads them in as part of the update. The sets the Network Operators to select automatically. Sometime this only gets close enough that the phone only makes call but not SMS or mms. sometimes SMS works too but many time the mms setting fail.
This is the USA solution for those using Straight Talk
Settings --> Mobile Networks --> Access Point Names -->> you should already have a Straight Talk
If you don't you will have to call the Tech Line for the complete list as this maybe somewhat device specific.
Change the following.
Name: Straight Talk
APN: RESELLER
PROXY: not set
PORT: not set
User name: not set
Password: not set
Server: not set
MMSC: http: //mmsc .mobile.att.net
MMS PROXY: proxy mobile. att. net
MMS PORT: 80
MCC: 310
MNC410
AUTH TYPE: not set
MMS APN TYPE: default.mms.supl
APN protocol: IPv4/IPv6
APN Roaming: IPv4/IPv6
Ok,
I did the OTA Update to Build Number MMB29K.T815YDVU2BPG5 ,,, Baseband version T815YDVU2BPE5 and mms has died.
Cannot send. If I try it takes 15-20 minutes for it to fail and give the failed message.
If I am sent an mms I get a message showing a download arrow and when I tap it, it takes about 5 minutes to get the "DOWNLOAD FAILED" message.
Things I have tried:
Checked APN setting with carrier. ---- They were correct
Deleted all other APN's from the system. ---- >> No CHANGE
Set APN protocol(s) to IPv4/IPv6 (carrier said it would be OK) ---->> NO CHANGE
Set Chrome to be the DEFAULT BROWSER ----->> NO CHANGE
Tried it in SAFE MODE ----->> still no mms send
The above should have done the next one but still tried the next one.
Deleted ALL other apps that had mms permissions--->> NO CHANGE
Things I have not tried:
Complete reset. Research says sometimes it works, sometimes it doesn't, sometimes it works for a few hours and then mms fails again. Really big hassle.
Trying to ROLL BACK. Nothing about this looks easy or something a person without pretty high level knowledge and skills and access to a really good computer should attempt. This is especially true since I have one of the more unusual versions. The SM-T815Y (GSM LTE with a SIM card) and none of the other variations that have full phone capability were supposed to be available in the USA. Info for any version that isn't GSM LTE is probably useless since the hardware will be different. I get no WARRANTY SERVICE from Samsung. Cannot even register it with them. To get the original OS I have to download from foreign sites with all the perils that involve.
Hoping some else has some ideas I haven't tried short of a master reset.

Unlocked S6A from ATT but unable to use data on TMobile

I just recently switched to TMO from ATT where I had the S6A. I unlocked the phone and everything works besides data (Wifi, texts, calls). The reps at the TMO store told me the phone just can't use mobile data on their network. Does anyone know if this is true? I've been browsing the internet for a few days now but can't seem to find a solid answer, it seems that some users are able to access data with an unlocked phone. It's strange to me that I can call or text (even send pictures) but not access the mobile network.
I tried changing the APN settings to what I found online:
Name: T-Mobile
APN: fast.t-mobile.com
Proxy: this is not required
MMSC: mms.msg.eng.t-mobile.com/mms/wapenc
MMS proxy: not required
MMS port: 80
MCC: 310
MNC: 260
Authentication type: Not Set
But still nothing works and I'm running out of ideas. I should note that I even checked on TMO's website for compatibility and it said the S6A should work on their network and have access to 4GLTE.
Anyone have any suggestions for me? Or is my best bet getting a new device?
Thanks!
Hi there. I used to own an At&t GS6 on Tmobile network and data did work. Try checking the APN is setup correctly. Also try downloading the app called "4g network only" by Att. There you can change the data settings.
S6 Active DATA works fine for me on TMO but VOICE is a no go
I just got one of these and data works just fine for me but voice does not. I've read that VoLTE in the new T-Mobile update is not compatible with the S6 Active. But again data is working just fine.

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