Phone Dies Before Battery Shows 80% - Nexus 6 Q&A, Help & Troubleshooting

I have been loving my Nexus since I got it on the first day it was available, but a couple days ago it started acting very odd. The phone will intermittently "die" while the battery is still mostly full. The phone will shut down, and if I try to restart it the screen displays the empty battery symbol and will not boot. As soon as I plug the phone in, though, it will boot up immediately and the battery charge icon while the phone is off shows as almost or completely full. When I boot the phone back up it looks like it has 90% or so.
Has anyone else seen this issue with the N6? The phone is completely stock 5.0.1. I purchased it through Sprint, but as far as I know it's exactly the same as all the rest of them.

http://forum.xda-developers.com/nexus-6/help/nexus-6-att-powering-off-t2976509/page2#post58179998
Same problem here, still no solution. The Amazon thing didn't help for me. Maybe this thread gets some more attraction. Would really love to get this fixed.

I, too, am having this issue which began yesterday. It started as soon as I took it off the charger and the gauge read 100% for about 2 hours straight which was unacceptable since I was using it for just about the entire 2 hours. During that time, I kept checking the battery stats and it kept saying that it was unable to retrieve the battery statistics (or something like that). Then it finally died on me. Now it keeps dying at 80% and charges back up to 100%, only to die again

Sounds like a faulty battery
Sent from my Nexus 6

Same as me, this is the exact same thing that happened to my S4 where the battery expanded............
need to send mine back because of this, together with the back cover lifting off.........

mediaman123 said:
Same as me, this is the exact same thing that happened to my S4 where the battery expanded............
need to send mine back because of this, together with the back cover lifting off.........
Click to expand...
Click to collapse
The back cover thing is also indicative of expanding battery

My nexus 6 is doing the same thing shuts down at 90% and will not start without being plugged into a power source. I love my phone but hate this problem. Someone help please !

jjjjjoeeeeee said:
My nexus 6 is doing the same thing shuts down at 90% and will not start without being plugged into a power source. I love my phone but hate this problem. Someone help please !
Click to expand...
Click to collapse
Try the fix mentioned here:
http://forum.xda-developers.com/showthread.php?p=60409122
Do you notice any bulging of the rear cover? If so, RMA immediately. This is an indicator of a defective battery if the above mentioned fix doesn't work. Also grounds for RMA.

Evolution_Freak said:
Try the fix mentioned here:
http://forum.xda-developers.com/showthread.php?p=60409122
Do you notice any bulging of the rear cover? If so, RMA immediately. This is an indicator of a defective battery if the above mentioned fix doesn't work. Also grounds for RMA.
Click to expand...
Click to collapse
awesome, no bulging at all so hopefully it does the trick.
thank you very much!

Related

HTC Vivid Wont Turn On!?

Soo my phone just died and I plugged it into the charger. I left for like 10min came back and it didnt turn on.
I plugged out the charger and put it back in, then the orange like would light up for about 5 seconds then turn back off. Right after that my home, menu, back, and search button would vibrate everytime id touch them.
I tried to take out battery for 5min then insert it back in and turn it on.
Still a blank screen.
Everytime I plug in the charger into the phone. Light would come up, go away, then buttons vibrate.
Anyone have a solution for this problem?
Will be much appreciated! :good:
Funny you ask, my phone did the exact same thing for about 3 days. Was afraid to take it in since it's rooted, however figured it was worth a shot, took it in, let them take a look. They didn't bother checking the phone other than putting in a code to show the battery stats. Declared it was a faulty battery and was still under manufactured warranty so they ordered and shipped me a brand new battery. Matter of fact I just received it today and am now typing from the very same phone. It's just the battery
Sent from my HTC VIVID.
etownrider89 said:
Funny you ask, my phone did the exact same thing for about 3 days. Was afraid to take it in since it's rooted, however figured it was worth a shot, took it in, let them take a look. They didn't bother checking the phone other than putting in a code to show the battery stats. Declared it was a faulty battery and was still under manufactured warranty so they ordered and shipped me a brand new battery. Matter of fact I just received it today and am now typing from the very same phone. It's just the battery
Sent from my HTC VIVID.
Click to expand...
Click to collapse
I dont think I have a warrenty. Do you really think its the battery?
One time it successfully turned back on. I cant remember how I did it... lol
Yea its definitely the battery. I left it plugged in alllll day and nothing. It would flash for 10 seconds then turn solid for 5 then turn off. Bottom buttons would have that haptic feedback. But screen wouldn't turn on. I put the new battery in about 3 hours ago after getting off of work (they fed exed) it. And it has worked ever since. P.S. If you have att you are always under the standard manufacturers warranty for one year from purchase date. It doesn't hurt to call and ask or take it in.
Sent from my HTC PH39100 using xda app-developers app
It cant be possible, because ive actually got it turned back on before....
It just seems like everytime my phone dies I have this problem.
and it takes forever to get it to work again..
Well if it's the battery just order an anker battery off amazon. Anker is actually a great company and I have 2 anker batteries right now as spares as well as an external anker power bank for instant charging purposes.
Sent from my HTC Flyer P510e using XDA Premium HD app
zRadiz said:
It cant be possible, because ive actually got it turned back on before....
It just seems like everytime my phone dies I have this problem.
and it takes forever to get it to work again..
Click to expand...
Click to collapse
Yea probably the battery. HTC will most likely send you a new one for free if you let them know what's going on. Or just go to your local AT&T/Bell/Rogers/etc store and they'll get you a new battery.
http://forum.xda-developers.com/showthread.php?t=1717766
http://forum.xda-developers.com/showthread.php?t=1479060
http://forum.xda-developers.com/showthread.php?t=1531208
http://forum.xda-developers.com/showthread.php?t=1694017
http://forum.xda-developers.com/showthread.php?t=1769616
http://forum.xda-developers.com/showthread.php?t=1652689
http://forum.xda-developers.com/showthread.php?t=1732268
http://forum.xda-developers.com/showthread.php?t=1754534
EDIT: I have stopped looking for these threads. The more I look, the more I find. If the above threads don't convince you that there is a serious issue with the vivid, then adding more of the same problem will no longer help.
I have added this thread to a growing list of similar threads. Please read the other threads and see if your issues seem familiar.
From what I understand... Don't let your battery run out on this phone. Some Vivids kill batteries.
Solution? None yet.
1. Buy a new battery once a couple of months-ish, until someone figures out why some Vivids are eating batteries. YMMV
*OR*
2. You might invest in a external charger and see if that can bring the "Vivid munched" battery back to life. YMMV
I vote to thread merge the above threads if this proves to be the issue.
I've had my battery die several times with no issues. Of course since I have backup batteries and external chargers I just swap the battery and its all good
Sent from my VTC HIVID using the xda app
I had a similar problem a couple of months ago. Battery ran out, so I put my phone on the charger. Orange light came on for maybe 3 seconds, then the orange light would continually flash, must have happened all night once and it didn't gain any charge... Every night afterwards for about a week it was doing the same thing, only way I could fix it every time was to alternate battery pulls with unplugging the charger until the orange light stuck on. It took half an hour to get it to stay on sometimes.. But, since I've been using my new battery I've had no problems at all, even with the old battery, I try to circulate batteries all the time.. I'm at a loss as to what's causing my (old) issue. Lol, just remembered something silly and probably unrelated, but I think the problem stopped around the same time my original battery went through the wash.. I know I shouldn't be using it, but it seems to hold charge better as well this is not a recommendation to go out and run batteries through a washing machine cycle though ;-) just saying
Sent from my De-Sensed HTC Vivid using xda premium
So stupid these batteries. My dad's vivid hasnt had this issue, mine has, it did the exact same thing, I put my battery in his it wouldnt charge, put his in mine, it booted. I bought a new battery. White HTC vivid.
glad I found this thread I am having the same issue on my vivid. I unplug and pull battery but when trying to reboot orange light flashes a couple seconds and I just get feedback from the keys. I got it to work yesterday but I went ahead and turned it off and now I am back to nothing. See if replacing battery works. Do any other HTC batteries work or only ones specific to the vivid?
Potential Fix
Alright, had same problem as the OP and got my phone to turn back on by following these steps:
Plug in the phone, (get the brief orange light / Softkey vibrates) and let sit for about an hour.
Remove phone from charger.
Remove battery from phone.
Wait for about 30 seconds.
Insert battery into phone.
Do *NOT* plug the wall charger back in yet.
Attempt to power on phone.
Mine fired up to the HTC logo, and I was able to plug the charger back in. When it got to the home screen I had 28% battery life, so I'm pretty sure its charging even though its not turning on.
I'm not trying to suggest it isn't a bad battery. Or hardware. Or the universe hating you. I'm just letting you know what worked for me in the hopes it helps someone else.
Also, I haven't had the luxury to try and replicate these steps as a 100% success rate. I'm really not trying to let the phone die completely.
I just posted the same question about this strange thing a few minutes ago, only to realise someone was having similar problems.
I'm located out the US so i'm hoping one these shops have a battery for this phone.
I'm going to try g33mt4z method and try battery pull with the power on and see if that helps cause i have no other alternative for a battery if non is on island and I'll have to order one online
thanks
G
Clockworkmod does not work for power off charging...
Switch to twrp
Sent from my Vivid 4G using Tapatalk 2
Ok guys I think I got it.
What I did was
Take out the battery
Put the batter back in
Plug in the charger
When the light come on hold down Vol down and power button
When phone boots to bootlader choose recovery
you will get white HTC creen, leave phone plugged in for a while 30 mins or so
then while leaving charger plugged in attempt to power phone pn
phone should boot regularly
Finally.... don't let phone battery run down or get external charger or change to twrp as one person suggested.
I'm just glad that I was able to get my phone booted, as I live outside the US can't go to an ATT store and HTC phones aren't the most popular here.
I'm wondering if I should order a battery from Amazon just in case

HTC One Screen Problem: It's popping out, please help.

I searched through these forums for similar problems, and I only found one or two threads about it, but no solution.
The problem is my phone's screen is popping out of its casing. It still works fine but it's an issue that may get worse.
On Monday I decided to take my Otterbox Commuter case off of my phone to clean it. When I put the hard shell piece back on, the screen partially popped out. In addition, ever since that happened my phone's battery has been very unstable. Sometimes my battery would deplete rapidly or discharge very slowly, giving me a false indication of my true battery level. For example if I was using my phone at 60% charge, it would suddenly turn off and not turn back on again. Then when I would plug it in, the battery would display at 4%.
Aside from the battery issues, which I think may be linked to my screen popping out, how can I fix this? I got this phone last May and it's been great using it until this happened.
Since I'm a new poster, I can't post outside links so I've zipped the picture folder and attached some pictures as well.
Fogun said:
I searched through these forums for similar problems, and I only found one or two threads about it, but no solution.
The problem is my phone's screen is popping out of its casing. It still works fine but it's an issue that may get worse.
On Monday I decided to take my Otterbox Commuter case off of my phone to clean it. When I put the hard shell piece back on, the screen partially popped out. In addition, ever since that happened my phone's battery has been very unstable. Sometimes my battery would deplete rapidly or discharge very slowly, giving me a false indication of my true battery level. For example if I was using my phone at 60% charge, it would suddenly turn off and not turn back on again. Then when I would plug it in, the battery would display at 4%.
Aside from the battery issues, which I think may be linked to my screen popping out, how can I fix this? I got this phone last May and it's been great using it until this happened.
Since I'm a new poster, I can't post outside links so I've zipped the picture folder and attached some pictures as well.
Click to expand...
Click to collapse
There are probably tutorials for this kind of issue, but sending it in for repair would be the easiest solution don't you think?

Battery Issues. Random Shut offs.

For several days now I've been having issues with my battery. My battery will get down to somewhere around 40%-50% charge left, and then shut off without warning. It won't turn back on unless it's plugged in. When it's plugged in and turned back on the battery level will still be at the same level it was at before, or it will be at a significantly higher charge. If I unplug it and try to use it it'll shut off again. It's gotta stay on the charger for a little bit before it'll work off of the charger.
Currently I am rooted running Chroma with lean kernel. However I was having the same problems before I rooted and was running stock.
I left my phone off the charger all night hoping to drain the battery but it stayed at 65% and then shut off again when I tried to use it in the morning.
I've wiped my phone, rooted, added a new ROM, I ran a rooted battery calibration app and tried all the tricks to get your battery to re calibrate but nothing has worked. Does anyone have any ideas?
Thanks guys.
infinityeagle said:
For several days now I've been having issues with my battery. My battery will get down to somewhere around 40%-50% charge left, and then shut off without warning. It won't turn back on unless it's plugged in. When it's plugged in and turned back on the battery level will still be at the same level it was at before, or it will be at a significantly higher charge. If I unplug it and try to use it it'll shut off again. It's gotta stay on the charger for a little bit before it'll work off of the charger.
Currently I am rooted running Chroma with lean kernel. However I was having the same problems before I rooted and was running stock.
I left my phone off the charger all night hoping to drain the battery but it stayed at 65% and then shut off again when I tried to use it in the morning.
I've wiped my phone, rooted, added a new ROM, I ran a rooted battery calibration app and tried all the tricks to get your battery to re calibrate but nothing has worked. Does anyone have any ideas?
Thanks guys.
Click to expand...
Click to collapse
I would suggest that you RMA immediately. This is a known issue with what seems was a bad batch of N6's. There have been several threads created on this topic. It also could be a lead up to the battery expansion problem. Should absolutely have no problem exchanging for a new device.
Evolution_Freak said:
I would suggest that you RMA immediately. This is a known issue with what seems was a bad batch of N6's. There have been several threads created on this topic. It also could be a lead up to the battery expansion problem. Should absolutely have no problem exchanging for a new device.
Click to expand...
Click to collapse
Thanks for your reply. I'm very new to all of this...would this be a return through Motorola? Or since I bought the phone through T-Mobile would I return it through them? I think if I have to do it through T-Mobile I have to pay a decent deductible...
infinityeagle said:
Thanks for your reply. I'm very new to all of this...would this be a return through Motorola? Or since I bought the phone through T-Mobile would I return it through them? I think if I have to do it through T-Mobile I have to pay a decent deductible...
Click to expand...
Click to collapse
I believe that you may have to go through your carrier first, but I am unsure. I would try to contact Motorola first as this is clearly no fault of your own. I don't feel that you should be responsible for having to pay a single dime due to a defective device.
Do not mention Root at all. Stock it and lock it before turning it in, else they might be crancky and blame you for "overclocking it" or something in those lines.
linuxares said:
Do not mention Root at all. Stock it and lock it before turning it in, else they might be crancky and blame you for "overclocking it" or something in those lines.
Click to expand...
Click to collapse
Oh yeah. I'm reading about how to do that right now
infinityeagle said:
Thanks for your reply. I'm very new to all of this...would this be a return through Motorola? Or since I bought the phone through T-Mobile would I return it through them? I think if I have to do it through T-Mobile I have to pay a decent deductible...
Click to expand...
Click to collapse
I also purchased my N6 from T-Mobile, but I RMA'd it through Motorola with no issues.
thanks All, just started having the same issue,.
I'm wondering if this might have something to do with battery settings, I know this used to be an issue a few years ago.
Checking...

OnePlus 3T stuck on 50% battery

Hi
I have a OnePlus 3T stuck on 50% battery it doesn't go up or down, I tried letting the battery drain and then restarting, but it still displays 50% even after factory reset.
Is this a problem that can be resolved? I am not sure what else to try, I tried battery re-calibration apps and charging the phone a few times etc. but it did not work.
Hope you can help.
Thanks
Infinite Battery life? COOL!
Or did you mean the Indicator is stuck on 50% even when the Battery itself runs out and dies? If that, i can see it being an issue. We should start with the basics. What ROM? Bootloader state? Recovery? Kernel? Firmware? Mods? Length of time since last clean install. etc.
A Factory Reset seems like a good first step for now.
Haha, yes the indicator is stuck on 50%.
If I let it run out then recharge fully as they say to do to recalibrate, then even doing this overnight, it is still (apparently) charging in the morning - so I turn it on and it is still the same thing stuck on 50% and not recalibrated (if calibration is indeed the problem).
I moved to Lineage OS 15.1 (OFFICIAL) using latest TWRP recovery. Bootloader is unlocked.
It is now back on stock (latest build downloaded from oneplus) after full wipe of data/cache/dalvik, with stock recovery (bootloader still unlocked). The problem remains.
So as you can see a factory reset did not work I am afraid.
sumade said:
So as you can see a factory reset did not work I am afraid.
Click to expand...
Click to collapse
When it's been on charge long enough that it should have fully charged, it's still showing 50%, right? If you use it long enough to discharge completely, are you getting half the Battery life? (This is the difference between the indicator being faulty and the Battery being faulty).
If the indicator is correct and the Battery is refusing to charge beyond 50%, that's your Battery about to die. Send it to Oneplus for a replacement.
Thanks, yes if I leave it on overnight or otherwise more than enough for a full charge, it shows 50%. It is difficult for me to say if it lasts a full charge as I only just purchased the phone, so I have nothing to compare to.
However, the indicator does not slowly increase to 50%. I can fully discharge the phone until it turns off, and whilst doing so the indicator stays at 50%. I then go to charge the phone whilst turned off, and it doesn't matter how long I charge it for, almost always I turn it on and it is stuck at 50% (very rarely it looks like it's working, it starts lower and the level even seems to increase a few percentage points, going to say 15%, then it stops and I wait a while until it is clear it is not going to change, and eventually restart the phone, turn it back on and it's the same old deal, stuck at 50% no matter what).
I am not sure if this is very helpful, it's difficult to describe, I guess the bottom line is, no matter how long or little I charge it, almost always I turn it on and it is stuck at 50%, which made me think it was some sort of indicator problem, but I am not sure. I guess I should try and send it back as there's clearly a problem and I have tried reasonable steps to resolve.
Probably battery is fried
Damn, that's a shame, if that's the case I guess I should send it back then (although I can see the seller disputing it, I've barely used the device and it doesn't seem to be resolvable so I don't have a choice really).
I suppose I will rebuy OnePlus 3T unless there is an alternative, wasn't happy with recording quality which is a shame as I like to record guitar/singing, but everything else seemed great - I guess a new Xiaomi is another option as no trouble with battery, but I hear recording quality not so good.
sumade said:
Damn, that's a shame, if that's the case I guess I should send it back then (although I can see the seller disputing it, I've barely used the device and it doesn't seem to be resolvable so I don't have a choice really).
I suppose I will rebuy OnePlus 3T unless there is an alternative, wasn't happy with recording quality which is a shame as I like to record guitar/singing, but everything else seemed great - I guess a new Xiaomi is another option as no trouble with battery, but I hear recording quality not so good.
Click to expand...
Click to collapse
I'm sure the seller was perfectly aware of this defect when they sold it. If the phone is in good condition otherwise, and if you got a good deal on it, you might consider getting Oneplus to service it. It's a gamble but it's still a great phone and a new Battery would give you at least two more good years with it. I'm sure we'll still be getting custom ROM support that long too.
Any other 3T you buy used now could face a similar issue any time soon and then you'd be in the same boat.
If it still has a warranty, then it's easily solved through official service.
If not, then if u bought it from a private seller, than good luck with convincing him about the problem
Sent from my ONEPLUS A3003 using Tapatalk
You need to have it serviced. I had that issue shortly after I purchased my 3T. I had tried all sorts of apps to see if it was charging and they all said it was, just not dash charging. Everything showed 50%, every app, any ROM, recovery, everything. Also, if I remember right, the battery wasn't exactly charging while plugged up, it just wasn't drawing juice from the battery. I know they replaced the motherboard but I can't tell you how much that would cost as it was under warranty.
if you are on OOS try *#808* check battery charging .if you get -40C its a problem with the motherboard
kopap said:
if you are on OOS try *#808* check battery charging .if you get -40C its a problem with the motherboard
Click to expand...
Click to collapse
You mean *#808#
Sent from my OnePlus3T using XDA Labs
I had this issue just recently. See if the message "battery temperature is too low" appears when you try to charge when the phone is off. If yes you either have a broke battery or motherboard.
I had to get a replacement motherboard and battery to get my issue fixed.
BillGoss said:
You mean *#808#
Sent from my OnePlus3T using XDA Labs
Click to expand...
Click to collapse
yea sorry *#808# and check under charger
FIX
Did you fix it?
I had the same problem and fixed it by flashing a new KERNEL, is not battery issue nor mother board just flash a diferent KERNEL bro, hope it helps
vseehua said:
I had this issue just recently. See if the message "battery temperature is too low" appears when you try to charge when the phone is off. If yes you either have a broke battery or motherboard.
I had to get a replacement motherboard and battery to get my issue fixed.
Click to expand...
Click to collapse
Same problem facing by me to
Gigiomd said:
Did you fix it?
I had the same problem and fixed it by flashing a new KERNEL, is not battery issue nor mother board just flash a diferent KERNEL bro, hope it helps
Click to expand...
Click to collapse
For oxy? On custom roms used holy kernel
There are 3 possible solutions for this issue.
1: replace battery.
2: change the ROM for one that changes the Kernel for a version without this temperature protection.
3: fix or replace the main board.
To fix the main board you need to check 2 things on it.
On the left side of the battery connector (under a double sided glue tape foam), there are some SMD. The lowest two are related with this problem. I fix my board resoldering the one on the right (nearest to the connector). Be aware that the SMD is small and when are desoldered, it gets sticked on the double sided glue tape foam. I took a picture of it, but i don't know how to insert here.
If someone is reading this thread today and wants to know the solution,
This problem occurs when battery wire is connected loosely to motherboard or that connector has gone bad.
It has nothing to do with ROMs, kernel etc non-sense.
It's true, had the same problem after switching the battery of my OnePlus3T.
After reopening the device and reattaching the cable by CAREFULLY using more pressure and using a bit duct tape to fixate everything, it worked just fine.
Charging now works as it's supposed to and I'm again able to see the actual charge level.
Thanks lockhrt999!

Not charging...

Hello all, I hope this finds you well. After having my Droid since the month it came out, I am finally having an issue I cannot seem to resolve. My phone will not charge, stuck at 16%. It took a fall the other day, so I think that did it, but it was in a lifeproof case (always has been) so there was no damage to the outside. When it is plugged in, it shows that it is getting power, but not charge. Is this just a battery issue, possibly? Any help would be appreciated.
BEDickey said:
Hello all, I hope this finds you well. After having my Droid since the month it came out, I am finally having an issue I cannot seem to resolve. My phone will not charge, stuck at 16%. It took a fall the other day, so I think that did it, but it was in a lifeproof case (always has been) so there was no damage to the outside. When it is plugged in, it shows that it is getting power, but not charge. Is this just a battery issue, possibly? Any help would be appreciated.
Click to expand...
Click to collapse
Try wiping battery stats
HOW TO: Wipe Battery stats to improve battery life
coming form other android phones, ive learned to wipe batt stats in recovery to get the best life. normaly i wind up seeing voltage @ 100% a little over 4.260v now on our phones we dont have that option, and i noticed while trying out diferent...
forum.xda-developers.com
Tom
Thanks for the advice, but I found the issue after studying my phone and other information on the net. What happened is my phone took a hard drop and it broke the connection to not only the QI charging coil, but more importantly, the temp sensor attached to it as well. Your phone will not charge without a working temp. sensor, end of story. When I removed the QI/Temp unit from a spare and installed it into my daily driver, everything started working perfectly again. Heads up for all of those who, like me, refuse to give up on our Droids. Best of luck going forwards!

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