Battery Issues. Random Shut offs. - Nexus 6 Q&A, Help & Troubleshooting

For several days now I've been having issues with my battery. My battery will get down to somewhere around 40%-50% charge left, and then shut off without warning. It won't turn back on unless it's plugged in. When it's plugged in and turned back on the battery level will still be at the same level it was at before, or it will be at a significantly higher charge. If I unplug it and try to use it it'll shut off again. It's gotta stay on the charger for a little bit before it'll work off of the charger.
Currently I am rooted running Chroma with lean kernel. However I was having the same problems before I rooted and was running stock.
I left my phone off the charger all night hoping to drain the battery but it stayed at 65% and then shut off again when I tried to use it in the morning.
I've wiped my phone, rooted, added a new ROM, I ran a rooted battery calibration app and tried all the tricks to get your battery to re calibrate but nothing has worked. Does anyone have any ideas?
Thanks guys.

infinityeagle said:
For several days now I've been having issues with my battery. My battery will get down to somewhere around 40%-50% charge left, and then shut off without warning. It won't turn back on unless it's plugged in. When it's plugged in and turned back on the battery level will still be at the same level it was at before, or it will be at a significantly higher charge. If I unplug it and try to use it it'll shut off again. It's gotta stay on the charger for a little bit before it'll work off of the charger.
Currently I am rooted running Chroma with lean kernel. However I was having the same problems before I rooted and was running stock.
I left my phone off the charger all night hoping to drain the battery but it stayed at 65% and then shut off again when I tried to use it in the morning.
I've wiped my phone, rooted, added a new ROM, I ran a rooted battery calibration app and tried all the tricks to get your battery to re calibrate but nothing has worked. Does anyone have any ideas?
Thanks guys.
Click to expand...
Click to collapse
I would suggest that you RMA immediately. This is a known issue with what seems was a bad batch of N6's. There have been several threads created on this topic. It also could be a lead up to the battery expansion problem. Should absolutely have no problem exchanging for a new device.

Evolution_Freak said:
I would suggest that you RMA immediately. This is a known issue with what seems was a bad batch of N6's. There have been several threads created on this topic. It also could be a lead up to the battery expansion problem. Should absolutely have no problem exchanging for a new device.
Click to expand...
Click to collapse
Thanks for your reply. I'm very new to all of this...would this be a return through Motorola? Or since I bought the phone through T-Mobile would I return it through them? I think if I have to do it through T-Mobile I have to pay a decent deductible...

infinityeagle said:
Thanks for your reply. I'm very new to all of this...would this be a return through Motorola? Or since I bought the phone through T-Mobile would I return it through them? I think if I have to do it through T-Mobile I have to pay a decent deductible...
Click to expand...
Click to collapse
I believe that you may have to go through your carrier first, but I am unsure. I would try to contact Motorola first as this is clearly no fault of your own. I don't feel that you should be responsible for having to pay a single dime due to a defective device.

Do not mention Root at all. Stock it and lock it before turning it in, else they might be crancky and blame you for "overclocking it" or something in those lines.

linuxares said:
Do not mention Root at all. Stock it and lock it before turning it in, else they might be crancky and blame you for "overclocking it" or something in those lines.
Click to expand...
Click to collapse
Oh yeah. I'm reading about how to do that right now

infinityeagle said:
Thanks for your reply. I'm very new to all of this...would this be a return through Motorola? Or since I bought the phone through T-Mobile would I return it through them? I think if I have to do it through T-Mobile I have to pay a decent deductible...
Click to expand...
Click to collapse
I also purchased my N6 from T-Mobile, but I RMA'd it through Motorola with no issues.

thanks All, just started having the same issue,.
I'm wondering if this might have something to do with battery settings, I know this used to be an issue a few years ago.
Checking...

Related

Phone Dies Before Battery Shows 80%

I have been loving my Nexus since I got it on the first day it was available, but a couple days ago it started acting very odd. The phone will intermittently "die" while the battery is still mostly full. The phone will shut down, and if I try to restart it the screen displays the empty battery symbol and will not boot. As soon as I plug the phone in, though, it will boot up immediately and the battery charge icon while the phone is off shows as almost or completely full. When I boot the phone back up it looks like it has 90% or so.
Has anyone else seen this issue with the N6? The phone is completely stock 5.0.1. I purchased it through Sprint, but as far as I know it's exactly the same as all the rest of them.
http://forum.xda-developers.com/nexus-6/help/nexus-6-att-powering-off-t2976509/page2#post58179998
Same problem here, still no solution. The Amazon thing didn't help for me. Maybe this thread gets some more attraction. Would really love to get this fixed.
I, too, am having this issue which began yesterday. It started as soon as I took it off the charger and the gauge read 100% for about 2 hours straight which was unacceptable since I was using it for just about the entire 2 hours. During that time, I kept checking the battery stats and it kept saying that it was unable to retrieve the battery statistics (or something like that). Then it finally died on me. Now it keeps dying at 80% and charges back up to 100%, only to die again
Sounds like a faulty battery
Sent from my Nexus 6
Same as me, this is the exact same thing that happened to my S4 where the battery expanded............
need to send mine back because of this, together with the back cover lifting off.........
mediaman123 said:
Same as me, this is the exact same thing that happened to my S4 where the battery expanded............
need to send mine back because of this, together with the back cover lifting off.........
Click to expand...
Click to collapse
The back cover thing is also indicative of expanding battery
My nexus 6 is doing the same thing shuts down at 90% and will not start without being plugged into a power source. I love my phone but hate this problem. Someone help please !
jjjjjoeeeeee said:
My nexus 6 is doing the same thing shuts down at 90% and will not start without being plugged into a power source. I love my phone but hate this problem. Someone help please !
Click to expand...
Click to collapse
Try the fix mentioned here:
http://forum.xda-developers.com/showthread.php?p=60409122
Do you notice any bulging of the rear cover? If so, RMA immediately. This is an indicator of a defective battery if the above mentioned fix doesn't work. Also grounds for RMA.
Evolution_Freak said:
Try the fix mentioned here:
http://forum.xda-developers.com/showthread.php?p=60409122
Do you notice any bulging of the rear cover? If so, RMA immediately. This is an indicator of a defective battery if the above mentioned fix doesn't work. Also grounds for RMA.
Click to expand...
Click to collapse
awesome, no bulging at all so hopefully it does the trick.
thank you very much!

Phone powering off at 70% battery

Hi all,
My Nexus 6 GPE has been powering off after about 2 hours or so being disconnected from the charger every morning. The phone has 70% of power (going off of this last time it has happened, usually it is around 50/60%) and it goes into battery saver mode and says it is powering down. When I try and restart. sometimes it goes and instantly shuts down, other times it shows the battery is completely dead (ie the empty phone icon), with this last time I was able to get into recovery and stay on and the bootloader and in recovery it says I have 60% battery left.
This all started when I flashed the latest software (LMY47E) and the latest bootloader/radios. I used Nexus Toolkit to Factory Restore it and it is still doing the same thing, sometimes it doesn't even give warning before shutting off. Has anyone come across this before? Do you think it is software or hardware related?
Thanks for your help
Did you try this?
http://forum.xda-developers.com/nexus-6/help/dying-17-battery-t3062050
I did try that, it seemed to work but then turned off again. I did it about 3 more times, so far it hasn't shut off again, it was around 52% when I did it last and it came back up as 27% so I am hopeful that worked.
Has anyone else experienced issues because Qi charging? I have almost exclusively always charged this with a Qi Wireless Charger.
I have been having the same issue. Just did the "fix" from the other thread and before reboot it read 98%, after boot it says 77%. Crossing fingers.
UPDATE:
Nope, didn't work. After it went to 50%, it shut down and won't start on it's own unless it is plugged in. I'm back to step one.
Dacian said:
UPDATE:
Nope, didn't work. After it went to 50%, it shut down and won't start on it's own unless it is plugged in. I'm back to step one.
Click to expand...
Click to collapse
I would send that phone back and get a warranty replacement.
JulesJam said:
I would send that phone back and get a warranty replacement.
Click to expand...
Click to collapse
Yep, I think that's going to be route I'm going to have to take. Damn.
Dacian said:
UPDATE:
Nope, didn't work. After it went to 50%, it shut down and won't start on it's own unless it is plugged in. I'm back to step one.
Click to expand...
Click to collapse
That sucks. It seemed to work for me. Phone drained to 5% and automatically shut down. Charged it to full without booting, so if it still behaves, it fixed me.
Dacian said:
I did try that, it seemed to work but then turned off again. I did it about 3 more times, so far it hasn't shut off again, it was around 52% when I did it last and it came back up as 27% so I am hopeful that worked.
Has anyone else experienced issues because Qi charging? I have almost exclusively always charged this with a Qi Wireless Charger.
Click to expand...
Click to collapse
Dacian like i just wrote in the other thread:
The "fix" i posted plus no more charging with Qi chargers worked for me.
I tried that, didn't use Qi charging to get it back to 100% and it still shut off. Can you use Qi charging again? I didn't spend $700 on my Nexus 6 so I couldn't use all of the features. I own 4 Qi chargers so that I didn't have to plug in my phone at all unless I was doing something through ADB.
Dacian said:
I tried that, didn't use Qi charging to get it back to 100% and it still shut off. Can you use Qi charging again? I didn't spend $700 on my Nexus 6 so I couldn't use all of the features. I own 4 Qi chargers so that I didn't have to plug in my phone at all unless I was doing something through ADB.
Click to expand...
Click to collapse
No more Qi charging since I tried the mentioned workaround and no more problems with my N6 shutting down too early.
But I agree: not a solution if you use Qi stations a lot.
I think I'll just warranty it and if there comes a time where this starts happening again, hopefully there'll be a fix from google for it or something. Thank you for your help.
You're welcome. Good luck and keep us posted!
my phone was doing the same exact thing...first started off shutdown at 20 then 40 now 70! phoned motorola for a replacement : "sorry we cannot send replacements but we can fix it"...WTF?!?! a phone like this?! why the F would i want a repared faulty phone?!? Motorola never again never...
I have the same problem (now shutting down at 65%), i already call google for replacement but untill now i never had confirmation
I have the same problem. Nexus 6 shuts down. Displays blank white battery. Cannot be turned on without plugging into power source. Upon powering up it shows plenty of power.
Possible helpful info:
1. Recently manually updated to 5.1
2. Recently started using Qi charging
I did not notice a problem until both of those -- of the two my suspicion is the wireless charging but it's a total guess
I've tried all the suggested fixes and none worked.

Charging problems

I've been flashing roms for awhile and have run into a weird problem that I never seen before...
If I boot up with the charger supplying power, it will charge when power is supplied (plugged in or wireless), but if I'm booting up without power being supplied, whenever I do supply power(plugging in or wireless) it doesn't charge....
I've changed kernels and roms, but it seems to persist...
Any ideas? Hardware/firmware/software?
808phoneaddict said:
I've been flashing roms for awhile and have run into a weird problem that I never seen before...
If I boot up with the charger supplying power, it will charge when power is supplied (plugged in or wireless), but if I'm booting up without power being supplied, whenever I do supply power(plugging in or wireless) it doesn't charge....
I've changed kernels and roms, but it seems to persist...
Any ideas? Hardware/firmware/software?
Click to expand...
Click to collapse
I have nearly the same problem as you, except I can only use one certain chord to charge, as others won't work. oh, and a reboot with it plugged in doesn't help either. I have to boot into the recovery, while plugged in, then reboot into the system. I don't think its software, but I have no clue, honestly. I thought it was just my device. it started happening about 3-4 months ago.
simms22 said:
I have nearly the same problem as you, except I can only use one certain chord to charge, as others won't work. oh, and a reboot with it plugged in doesn't help either. I have to boot into the recovery, while plugged in, then reboot into the system. I don't think its software, but I have no clue, honestly. I thought it was just my device. it started happening about 3-4 months ago.
Click to expand...
Click to collapse
Wow that's a long time to be running it like that, did your phone ever get soaked in water? Mine did, wondering if that had something to do with it... I do a lot of flashing custom roms so not sure if that's it either tho
808phoneaddict said:
Wow that's a long time to be running it like that, did your phone ever get soaked in water? Mine did, wondering if that had something to do with it... I do a lot of flashing custom roms so not sure if that's it either tho
Click to expand...
Click to collapse
no, no water. OK, its been like two months since it started with the not charging.
simms22 said:
no, no water. OK, its been like two months since it started with the not charging.
Click to expand...
Click to collapse
Were any of you guys able to fix this issue? I started having the same problem qith my N6 a couple of days ago. i flashed a Pure Nexus rom 2 weeks ago and it worked fine, all of a sudden this issue came up. i flashed back the stock rom and the issue is still happening. my phone has never been wet or anything, it is an over 2yo phone.
TavoAleman said:
Were any of you guys able to fix this issue? I started having the same problem qith my N6 a couple of days ago. i flashed a Pure Nexus rom 2 weeks ago and it worked fine, all of a sudden this issue came up. i flashed back the stock rom and the issue is still happening. my phone has never been wet or anything, it is an over 2yo phone.
Click to expand...
Click to collapse
And the logcat says? Is?
zelendel said:
And the logcat says? Is?
Click to expand...
Click to collapse
I dont have a lot of experience, mostly i just follow instructions posted on these forums. I dont know what is the logcat, but it sounds like log file. If you could give me some guidance, im sure i would be able to get it for you, i appreciate you take your time to help me/us.
Btw, my phone is running a 7.0 android stock version, with a security patch from February 5th 2017, and a compilation number NBD91Z. i dont know if this information helps.
simms22 said:
I have nearly the same problem as you, except I can only use one certain chord to charge, as others won't work. oh, and a reboot with it plugged in doesn't help either. I have to boot into the recovery, while plugged in, then reboot into the system. I don't think its software, but I have no clue, honestly. I thought it was just my device. it started happening about 3-4 months ago.
Click to expand...
Click to collapse
I started having charging problems when my Nexus 6 was about a year and a half old, I tried different ROMs, kernels, stock. Nothing helped, till I bought a new OEM charger. The one I got with my shamu looked fine, but was apparently not fine. I haven't had any more problems in the 6 months since getting the new one.
simms22 said:
I have nearly the same problem as you, except I can only use one certain chord to charge, as others won't work. oh, and a reboot with it plugged in doesn't help either. I have to boot into the recovery, while plugged in, then reboot into the system. I don't think its software, but I have no clue, honestly. I thought it was just my device. it started happening about 3-4 months ago.
Click to expand...
Click to collapse
Do you use the OEM Motorola Turbopower 15w charger and have you (most likely have, but still gotta ask) tried other chargers, both QC compadible along with non-QC chargers in different amp ranges? My stock charger burnt out awhile back, it first stopped triggering OC2.0 and instead wouldn't exceed 1400mA, which wasn't noticed at first, then stepped down to only 480mA max. however throughout the failure period I noticed certain cables would have varying speeds as displayed in Ampere, even testing high quality Anker/Aukey/name brand performance cables they would vary greatly even though all could support more than the 15w the charger could output. This lead me to believe a cable problem which then turned into a charger problem and I couldn't get my hands on another QC charger at the time without buying one outright just to test the theory. When I finally found a friend with one it became apparent the charger was bunk as it topped at 2200mA right away with every cable I tried with the stock charger. However shortly after that I started having problems where it wouldn't charge at times leading to me waking up with a dead phone. Thinking its either the solder on the micro-usb port failing or the battery I checked the solder joints first using my shops usb microscope and they were fine. Then I noticed, since I rarely let my phone go below 50% if I can help it, it was shutting down @ 30-50% battery remaining, sometimes it would be only 3-5% I found when testing it. Replaced the battery and shes golden now.
Guess what I'm trying to say is, there are some pretty strange reactions to a dying charger or battery that can make you think its something else, even software related (first thing I did was reinstall PN along with 3 other roms lol). If your not able to find the problem, and a friends QC charger doesn't fix it, spend the $20 or under and grab a battery, cheaper than taking it to a repair shop to just find out the battery is dying and you could have saved a ton replacing it yourself, & even if its not it, now you have a backup for when yours does go out, which it will, only a question of when (google the countless post of N6 batteries dying after avg 2 years usage) lol.

Droid Turbo turns off automatically

Hi guys,
My phone turns off automatically. It actually has happened 4 -5 times in 3 days. Let me explain; Once my phone was just on my table and I picked up but it was off and nothing was happening. I just plugged in my wall charger (Turbo Power), it turned on and the charging showed 53℅ so it came back to life. Today, my phone was on charge and it was almost 70℅ andI had to remove the charger but as soon as I removed it, screen turned off and then I had to put the wall charger again to make it alive.
What could be the issue? I am confused.
Thanks!
Attached is an image of my battery stats for reference. Thanks!
82% wifi battery drain? Do you still have this problem if you keep wifi off? I would perform a factory reset if I were you.
TheSt33v said:
82% wifi battery drain? Do you still have this problem if you keep wifi off? I would perform a factory reset if I were you.
Click to expand...
Click to collapse
Yes, the issue is still there when I keep my WiFi off. Also, i noticed that my phone used to get charge from 5℅ to around 40℅ within 15 or 20 minutes. I did put my phone on charge few hours ago but in one hour it was only 53℅.
I use Turbo Power wall charger and I purchased this phone 2 weeks ago. I'm not sure if doing factory reset would work or not but first I want to make sure there is nothing else wrong with this.
Any thoughts?
sh_obaid said:
Yes, the issue is still there when I keep my WiFi off. Also, i noticed that my phone used to get charge from 5℅ to around 40℅ within 15 or 20 minutes. I did put my phone on charge few hours ago but in one hour it was only 53℅.
I use Turbo Power wall charger and I purchased this phone 2 weeks ago. I'm not sure if doing factory reset would work or not but first I want to make sure there is nothing else wrong with this.
Any thoughts?
Click to expand...
Click to collapse
If a factory reset doesn't fix it, my only other guess is that there is something wrong with the battery. If you purchased it new, it's very easy to get a warranty replacement through Motorola if you live in the USA, but I'm not sure how it would work outside of it.
I just posted in the "Weird Battery" thread. But you need to do a Battery Re-calibration by holding the power button to turn the phone and KEEP holding button until the phone re-boots itself. Ignore the "Power Off" dialog. Then plug in the stock turbo charger overnight. I had this problem a lot while using a wireless charger.
radon222 said:
I just posted in the "Weird Battery" thread. But you need to do a Battery Re-calibration by holding the power button to turn the phone and KEEP holding button until the phone re-boots itself. Ignore the "Power Off" dialog. Then plug in the stock turbo charger overnight. I had this problem a lot while using a wireless charger.
Click to expand...
Click to collapse
Thanks for the response and I will definitely try this. However, there is something I noticed: Today I plugged in my Turbo Charger and the phone started charging from 4%. After 45 minutes, it was 22%. I think that means it wasn't turbo charging and as soon as I plugged out the cable from my phone, it turned off and again I had to plug the cable in and it turned on and started charging. I then turned on my phone and the battery was at 22% (charging). After next 30 minutes it was at around 70% and then I tried to pull out the charging cable to see if it turns off again but it didn't.
I am not sure if it's right but I feel like when it doesn't get a turbo charge, it gets turned off when I remove the charging cable from it. But when it actually gets turbo charge, it doesn't turn off and act normally.
This is really confusing, isn't it?
No one?
The most likely problem is that your battery is failing due to age.
Although it appears to maintain a usable voltage, reflected in the battery % displayed, it can no longer provide the current needed to run the phone under high-load conditions. In those cases the voltage drops momentarily below the 0% level, triggering an immediate shutdown.
Try taking the back cover off the phone and seeing if the battery is significantly swollen or bloated. If so, it's time for a replacement. There are good video guides on YouTube detailing the process.
Your device is two years old, and all batteries wear out with enough charge/discharge cycles. If the phone is exposed to high temperatures (such as during turbo charging), the batteries will wear out faster.
Spott07 said:
The most likely problem is that your battery is failing due to age.
Although it appears to maintain a usable voltage, reflected in the battery % displayed, it can no longer provide the current needed to run the phone under high-load conditions. In those cases the voltage drops momentarily below the 0% level, triggering an immediate shutdown.
Try taking the back cover off the phone and seeing if the battery is significantly swollen or bloated. If so, it's time for a replacement. There are good video guides on YouTube detailing the process.
Your device is two years old, and all batteries wear out with enough charge/discharge cycles. If the phone is exposed to high temperatures (such as during turbo charging), the batteries will wear out faster.
Click to expand...
Click to collapse
Are you sure it can be a problem of battery? I purchased this phone in start of February and it's new. Also, if it's a battery problem then why does it happen just sometimes? Why not every time i plug in the charger? Also, my battery after full charge give me a handsome backup of 1 and a half day easily even after 81% use of a WiFi.
sh_obaid said:
Are you sure it can be a problem of battery? I purchased this phone in start of February and it's new. Also, if it's a battery problem then why does it happen just sometimes? Why not every time i plug in the charger? Also, my battery after full charge give me a handsome backup of 1 and a half day easily even after 81% use of a WiFi.
Click to expand...
Click to collapse
A weak battery is one possibility, but if you're getting a day and a half of usage from a full battery, then it's probably a different problem.
My next guess would be a bad charging cable or damaged USB port. Or possibly a poorly written app that's running in the background and causing memory problems somehow.
What Android version or ROM is on your phone, what background apps are running, and do you have any root programs or system modifications?
Spott07 said:
A weak battery is one possibility, but if you're getting a day and a half of usage from a full battery, then it's probably a different problem.
My next guess would be a bad charging cable or damaged USB port. Or possibly a poorly written app that's running in the background and causing memory problems somehow.
What Android version or ROM is on your phone, what background apps are running, and do you have any root programs or system modifications?
Click to expand...
Click to collapse
Thanks for the response. My Android version is 6.0.1 and in background I am not sure where to look at but the usual stuff I use are Facebook, Watsapp, MyCafe game (I have already tried uninstalling it to see if it's causing the problem). My device is not rooted and there are no modification. I am using this phone as I got it new. Thanks!
For few days it was working fine. Now, I was facing the same issue again so I tried to do a factory reset. Now when I tried to boot it up for the first time, I was setting up the Google Account, I didn't remember my password so I first changed it using my PC and then tried to sign in on my phone but now it's always saying "please sign in using one of the owners accounts for this device". I tried to google it but all of it ended up giving me a solution that I have to wait 72 hours because there has been some Google Security or something? I don't understand. Please help!
sounds to me like the battery is dying/dead. i would certainly open up an inquiry to motorola to see if they can get you a new battery. doesn't hurt to ask.
jco23 said:
sounds to me like the battery is dying/dead. i would certainly open up an inquiry to motorola to see if they can get you a new battery. doesn't hurt to ask.
Click to expand...
Click to collapse
I had to encrypt the device and it's back to life now. But still, the issue is still there. The phone still shuts down automatically as soon as I take off the charger. It's weird that when I don't face this problem, I get day and a half battery backup which is totally normal to me. Do you think it still can be a bad battery problem?
No one?
Are you using custom rom or stock one?
mubaidr said:
Are you using custom rom or stock one?
Click to expand...
Click to collapse
I am on Stock ROM.
It's never too late
sh_obaid said:
I am on Stock ROM.
Click to expand...
Click to collapse
Hi Sh-Obaid!
Although this is a pretty old post, but I have just faced the same problem with my droid turbo as you were facing exactly a year ago. I am pretty sure that you must have ditched the droid turbo by now, but still I am curious to know if you finally found out the actual problem or some solution. Please share your experience as it can help me to fix my paperweight (almost dyeing turbo).
It keeps turning off during boot-up or android running mode within a few minutes after the charger is removed. But, it can stay 'on' for several hours in recovery mode (due to which I doubt that battery is dyeing) and also shows Good Battery status in the boot-loader mode. I have done factory reset and even re-installation of the stock rom but neither worked for me.
Any input from you would be highly appreciated - Thanks!

OnePlus 3T stuck on 50% battery

Hi
I have a OnePlus 3T stuck on 50% battery it doesn't go up or down, I tried letting the battery drain and then restarting, but it still displays 50% even after factory reset.
Is this a problem that can be resolved? I am not sure what else to try, I tried battery re-calibration apps and charging the phone a few times etc. but it did not work.
Hope you can help.
Thanks
Infinite Battery life? COOL!
Or did you mean the Indicator is stuck on 50% even when the Battery itself runs out and dies? If that, i can see it being an issue. We should start with the basics. What ROM? Bootloader state? Recovery? Kernel? Firmware? Mods? Length of time since last clean install. etc.
A Factory Reset seems like a good first step for now.
Haha, yes the indicator is stuck on 50%.
If I let it run out then recharge fully as they say to do to recalibrate, then even doing this overnight, it is still (apparently) charging in the morning - so I turn it on and it is still the same thing stuck on 50% and not recalibrated (if calibration is indeed the problem).
I moved to Lineage OS 15.1 (OFFICIAL) using latest TWRP recovery. Bootloader is unlocked.
It is now back on stock (latest build downloaded from oneplus) after full wipe of data/cache/dalvik, with stock recovery (bootloader still unlocked). The problem remains.
So as you can see a factory reset did not work I am afraid.
sumade said:
So as you can see a factory reset did not work I am afraid.
Click to expand...
Click to collapse
When it's been on charge long enough that it should have fully charged, it's still showing 50%, right? If you use it long enough to discharge completely, are you getting half the Battery life? (This is the difference between the indicator being faulty and the Battery being faulty).
If the indicator is correct and the Battery is refusing to charge beyond 50%, that's your Battery about to die. Send it to Oneplus for a replacement.
Thanks, yes if I leave it on overnight or otherwise more than enough for a full charge, it shows 50%. It is difficult for me to say if it lasts a full charge as I only just purchased the phone, so I have nothing to compare to.
However, the indicator does not slowly increase to 50%. I can fully discharge the phone until it turns off, and whilst doing so the indicator stays at 50%. I then go to charge the phone whilst turned off, and it doesn't matter how long I charge it for, almost always I turn it on and it is stuck at 50% (very rarely it looks like it's working, it starts lower and the level even seems to increase a few percentage points, going to say 15%, then it stops and I wait a while until it is clear it is not going to change, and eventually restart the phone, turn it back on and it's the same old deal, stuck at 50% no matter what).
I am not sure if this is very helpful, it's difficult to describe, I guess the bottom line is, no matter how long or little I charge it, almost always I turn it on and it is stuck at 50%, which made me think it was some sort of indicator problem, but I am not sure. I guess I should try and send it back as there's clearly a problem and I have tried reasonable steps to resolve.
Probably battery is fried
Damn, that's a shame, if that's the case I guess I should send it back then (although I can see the seller disputing it, I've barely used the device and it doesn't seem to be resolvable so I don't have a choice really).
I suppose I will rebuy OnePlus 3T unless there is an alternative, wasn't happy with recording quality which is a shame as I like to record guitar/singing, but everything else seemed great - I guess a new Xiaomi is another option as no trouble with battery, but I hear recording quality not so good.
sumade said:
Damn, that's a shame, if that's the case I guess I should send it back then (although I can see the seller disputing it, I've barely used the device and it doesn't seem to be resolvable so I don't have a choice really).
I suppose I will rebuy OnePlus 3T unless there is an alternative, wasn't happy with recording quality which is a shame as I like to record guitar/singing, but everything else seemed great - I guess a new Xiaomi is another option as no trouble with battery, but I hear recording quality not so good.
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Click to collapse
I'm sure the seller was perfectly aware of this defect when they sold it. If the phone is in good condition otherwise, and if you got a good deal on it, you might consider getting Oneplus to service it. It's a gamble but it's still a great phone and a new Battery would give you at least two more good years with it. I'm sure we'll still be getting custom ROM support that long too.
Any other 3T you buy used now could face a similar issue any time soon and then you'd be in the same boat.
If it still has a warranty, then it's easily solved through official service.
If not, then if u bought it from a private seller, than good luck with convincing him about the problem
Sent from my ONEPLUS A3003 using Tapatalk
You need to have it serviced. I had that issue shortly after I purchased my 3T. I had tried all sorts of apps to see if it was charging and they all said it was, just not dash charging. Everything showed 50%, every app, any ROM, recovery, everything. Also, if I remember right, the battery wasn't exactly charging while plugged up, it just wasn't drawing juice from the battery. I know they replaced the motherboard but I can't tell you how much that would cost as it was under warranty.
if you are on OOS try *#808* check battery charging .if you get -40C its a problem with the motherboard
kopap said:
if you are on OOS try *#808* check battery charging .if you get -40C its a problem with the motherboard
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Click to collapse
You mean *#808#
Sent from my OnePlus3T using XDA Labs
I had this issue just recently. See if the message "battery temperature is too low" appears when you try to charge when the phone is off. If yes you either have a broke battery or motherboard.
I had to get a replacement motherboard and battery to get my issue fixed.
BillGoss said:
You mean *#808#
Sent from my OnePlus3T using XDA Labs
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Click to collapse
yea sorry *#808# and check under charger
FIX
Did you fix it?
I had the same problem and fixed it by flashing a new KERNEL, is not battery issue nor mother board just flash a diferent KERNEL bro, hope it helps
vseehua said:
I had this issue just recently. See if the message "battery temperature is too low" appears when you try to charge when the phone is off. If yes you either have a broke battery or motherboard.
I had to get a replacement motherboard and battery to get my issue fixed.
Click to expand...
Click to collapse
Same problem facing by me to
Gigiomd said:
Did you fix it?
I had the same problem and fixed it by flashing a new KERNEL, is not battery issue nor mother board just flash a diferent KERNEL bro, hope it helps
Click to expand...
Click to collapse
For oxy? On custom roms used holy kernel
There are 3 possible solutions for this issue.
1: replace battery.
2: change the ROM for one that changes the Kernel for a version without this temperature protection.
3: fix or replace the main board.
To fix the main board you need to check 2 things on it.
On the left side of the battery connector (under a double sided glue tape foam), there are some SMD. The lowest two are related with this problem. I fix my board resoldering the one on the right (nearest to the connector). Be aware that the SMD is small and when are desoldered, it gets sticked on the double sided glue tape foam. I took a picture of it, but i don't know how to insert here.
If someone is reading this thread today and wants to know the solution,
This problem occurs when battery wire is connected loosely to motherboard or that connector has gone bad.
It has nothing to do with ROMs, kernel etc non-sense.
It's true, had the same problem after switching the battery of my OnePlus3T.
After reopening the device and reattaching the cable by CAREFULLY using more pressure and using a bit duct tape to fixate everything, it worked just fine.
Charging now works as it's supposed to and I'm again able to see the actual charge level.
Thanks lockhrt999!

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