So I'm on my 11th day of using the Nexus 6. I have 14 days to exchange the phone through T-Mobile if there's any issues. So far, no real hardware issues with the phone.
Here's my issue though. It's so random I can't figure it out. When I'm trying to call someone, the dialer dials the number, reaches the contact, but I can't hear the ringer and I can't hear anyone talking on the other line. The person on the other side of the line said when they answered the phone, there was no sound or voice from me - it was just dead.
The ONLY way I seemed to fix it before it does it again is to reboot the phone and calls will be normal. My question is, should I exchange the phone? It shouldn't be hardware, right? It sounds to me like a Lollipop issue but I don't see anyone else with this issue. Please help as I want to make up my mind whether or not I should swap for a new Nexus 6.
I'm running stock unrooted and locked bootloader. Thanks.
EDIT: I'm on T-Mobile too.
in for update please
same thing would happen to my wife's nexus 6 too. happens sporadically. don't know what causes it. doesn't happen often. hasn't happened with my nexus 6 yet. i have the blue 64gb and she has the cloud white 64gb.
notice the same thing happening with my father's nexus 4 a couple times too. only way to fix both phones is with a reboot.
thinking that it is a software issue and hopefully will be fixed with the next release of Android 5.1 since that is supposed to mainly be bug fixes.
ayvecs said:
same thing would happen to my wife's nexus 6 too. happens sporadically. don't know what causes it. doesn't happen often. hasn't happened with my nexus 6 yet. i have the blue 64gb and she has the cloud white 64gb.
notice the same thing happening with my father's nexus 4 a couple times too. only way to fix both phones is with a reboot.
thinking that it is a software issue and hopefully will be fixed with the next release of Android 5.1 since that is supposed to mainly be bug fixes.
Click to expand...
Click to collapse
Are you on T-Mobile? I ask because I think my issue was more an issue on T-Mobile's side. My friend has an iPhone 6 and he had the same issue - it was T-Mobile's cell tower. I'm not 100% sure this was the reason because I still had to swap out my Nexus 6 when I originally posted this because of hardware issues.
Same problem here, answer an incoming call I can't hear them, they can't hear me. Rebooting the phone fixes the problem but only for a few days , then same again.
I'm on AT&T and had this problem yesterday, got a VM from my daughter's school saying there was a 2 hour delay and couldn't hear it (ended up seeing it in my e-mail instead). Then I tried multiple times to make/receive calls same thing. Rebooting the phone fixed it. I wasn't sure if it was a bug since I rooted or not. I've only had my phone for 6 days.
This has been driving up the bloody wall. I hope they fix it soon! Anyone got any ideas?
Guys, if you have to reboot the phone to fix the issue, I would RMA or exchange the phone. It could be hardware since it's happening on different carriers in different areas of the world. I'm on my third Nexus 6 and everything seems to function fine now.
I actually fixed mine by blocking the noise cancellation speakers at the back of the phone below the camera. If the nexus 6p is in a case all you need to do is cover the noise cancellation hole in the case and you will be fine and if not in a case just cover it with a tiny sticker
Having similar issue on Nexus 5!
Problem: When I call or receive calls - I cannot hear anything --- unless I switch to loudspeaker or use a headset.
Furthermore when dialing I cannot hear the connection sounds --- unless I switch to loudspeaker or us a headset.
The others can hear me! So - the microphone works.
I can record and play audio & video - no problem! So the microphone and the speaker do work, somehow not always! Vibration works too.
----------FIXED
P.S: I just got it fixed: It turned out the earpiece speaker contacts were bend and the sticky tape did not hold the part down. After bending the contacts and taping the earpiece down (alternative a small piece of paper to force / hold it down did the job!)
The earpiece contacts only presses upward against the board contacts of the Nexus5 (and 6 likely)!
Currently: Nexus 5 / Nougat 7.1.1 / Nitrogen OS / rooted on TWRP 3.0.3.0 recovery
Related
So I recently rooted my phone and installed CWM and currently am using a Nandroid backup of the Tmobile Stock ROM. Here's my issue: The microphone doesn't work when making phone calls. I'm trying to figure out if it's an issue with the phone itself or if I did something when I rooted/flashed a rom. The speakerphone microphone works but in regular calls, nothing gets picked up by the microphone. Any ideas?
alexsaidtome said:
So I recently rooted my phone and installed CWM and currently am using a Nandroid backup of the Tmobile Stock ROM. Here's my issue: The microphone doesn't work when making phone calls. I'm trying to figure out if it's an issue with the phone itself or if I did something when I rooted/flashed a rom. The speakerphone microphone works but in regular calls, nothing gets picked up by the microphone. Any ideas?
Click to expand...
Click to collapse
I think we have the same issue. Here's my thread regarding my problem:
http://forum.xda-developers.com/showthread.php?p=41872872
People on the other line say my voice is very muffled and distant. And I also don't hear anything on the right side when recording a video. It must be a defect with the bottom microphone. I wish there was a fix rather than having to get the phone replaced.
jpzsports said:
I think we have the same issue. Here's my thread regarding my problem:
http://forum.xda-developers.com/showthread.php?p=41872872
People on the other line say my voice is very muffled and distant. And I also don't hear anything on the right side when recording a video. It must be a defect with the bottom microphone. I wish there was a fix rather than having to get the phone replaced.
Click to expand...
Click to collapse
hi, I also same problem, I went to the dealer and they replaced the phone.
stempox said:
hi, I also same problem, I went to the dealer and they replaced the phone.
Click to expand...
Click to collapse
Thanks for the reply. Is your new HTC One working correctly now? Clearer sound on calls and records both left and right channels of audio?
Also, you said you went to the dealer to get it replaced. I ordered my phone from T-Mobile.com and they said I would have to mail it in first and then they'd mail me a replacement. I wish there was an easier way.
jpzsports said:
Thanks for the reply. Is your new HTC One working correctly now? Clearer sound on calls and records both left and right channels of audio?
Also, you said you went to the dealer to get it replaced. I ordered my phone from T-Mobile.com and they said I would have to mail it in first and then they'd mail me a replacement. I wish there was an easier way.
Click to expand...
Click to collapse
I went today, and for the moment it seems to work okay, I brought my phone directly from the dealer, and they replaced me with another new phone.
It's definitely an issue with my bottom microphone because when I make a call using the speakerphone, the other caller can hear me perfectly, since the speakerphone mode uses the back mic. But regular calls using the bottom mic sound awful.
Has anyone been able to get a replacement that has resolved the microphone issue? I just bought my HTC One from T-mobile a little over a week ago and I'm debating whether or not I should return it to the store to get replacement(which may have not solve the issue) or to send it to HTC through product warranty and hope for them to repair it.
I've got the exact same issue here in Australia, just the last few days when I make a call the person at the other end can hardly hear me but when I put it on speakerphone its fine. Looks like I'll have to return it. I bet I don't get a replacement. Over here the phone has to be sent back to be fixed. I had terrible issues with my Galaxy S3 that was finally replaced after being sent back twice. Thought my luck would change with the One but looks like that isnt the case. Very frustrating.
Can anyone shed any light on this issue yet? Mine messed up out of nowhere... Went to a concert a week ago and recorded a video and it sounded fantastic, a week later however, when I record a video all I get is very loud static. Same goes with voice calls. If I set it to speakerphone they can hear me fine. Idk whether to contact HTC or AT&T I have the insurance + warranty.
Any help would be appreciated. I don't really wanna flash or root it yet because of warranty issues and what not.
iMammoth said:
Can anyone shed any light on this issue yet? Mine messed up out of nowhere... Went to a concert a week ago and recorded a video and it sounded fantastic, a week later however, when I record a video all I get is very loud static. Same goes with voice calls. If I set it to speakerphone they can hear me fine. Idk whether to contact HTC or AT&T I have the insurance + warranty.
Any help would be appreciated. I don't really wanna flash or root it yet because of warranty issues and what not.
Click to expand...
Click to collapse
I had the same issue with the loud static through the bottom mic but mine was from dropping it no more than 3 feet from the ground with the otter box on. I had my carrier send it out for repairs and the replaced the flex board and the bottom speaker and mic and since I've gotten it back, I have no more issues with static on my phone calls.
However, I am getting a lot of complaints of people not hearing me when I speak or it sounds like I'm too distant. Now I'm frustrated.
nKiwan said:
I had the same issue with the loud static through the bottom mic but mine was from dropping it no more than 3 feet from the ground with the otter box on. I had my carrier send it out for repairs and the replaced the flex board and the bottom speaker and mic and since I've gotten it back, I have no more issues with static on my phone calls.
However, I am getting a lot of complaints of people not hearing me when I speak or it sounds like I'm too distant. Now I'm frustrated.
Click to expand...
Click to collapse
Hmm did it cost you any money (if you don't mind me asking)?
HTC wants me to ship it out and I haven't contacted AT&T about it yet.
Idk what the better choice would be!
I'm glad your static issue is gone though! It's very frustrating to not be able to make phone calls on my cell phone...
iMammoth said:
Hmm did it cost you any money (if you don't mind me asking)?
HTC wants me to ship it out and I haven't contacted AT&T about it yet.
Idk what the better choice would be!
I'm glad your static issue is gone though! It's very frustrating to not be able to make phone calls on my cell phone...
Click to expand...
Click to collapse
It didn't cost me anything as it was under warranty. I got the phone the day it was released.
I'm not sure how it is in America, but I'm with Rogers and they deal with all repairs. So, they sent my phone out to HTC and had it returned to me at no cost.
To be honest I don't even know how it works here either. I've never had to send a phone back.
It's seems as if I can go through HTC directly or through AT&T.
Looks like im going to have to do some research!
Same problem, just crept up out of nowhere. Speakerphone works during calls, but callers tell me I am going in and out, so I was like, what. I tried to record a video right next to my tv, no audio. Hmmm, opened voice recorder and I was yelling into phone and it came out almost silent. Voice search is also useless unless I scream at my phone, that's what really started this whole thing wondering what is going on as I really do use Now for alot. Owned phone from day one, 64 GB ATT model. What gives.
nKiwan said:
I had the same issue with the loud static through the bottom mic but mine was from dropping it no more than 3 feet from the ground
Click to expand...
Click to collapse
I dropped my phone from literally four inches above a hardwood floor - EDIT - possibly relevant detail - I dropped it while in the act of recording video - and had serious static issues immediately after that.
Before sending it in for repair, I tried gently rapping it a few times in various ways ( see http://en.m.wikipedia.org/wiki/Percussive_maintenance ).
I also experimented with recording a few really loud sounds thinking some kind of automatic gain control on the dual membrane mic may have gotten stuck at an extreme value.
One way or another the problem went away and never came back. I consider myself lucky.
Sent from my HTC One using xda app-developers app
I just called HTC and they have basically told me I am out of luck and aren't going to do a thing for me. I purchased an unlocked AT&T HTC ONE brand new for 800 ish dollars. Since I am in Canada, that's their loop hole I guess. Either way, I don't care what country I'm in, I paid 800 for a product that clearly has a hardware issue.
SHAME ON YOU HTC, ILL NEVER SUPPORT YOUR PRODUCTS AGAIN!
Mbuxx said:
I just called HTC and they have basically told me I am out of luck and aren't going to do a thing for me. I purchased an unlocked AT&T HTC ONE brand new for 800 ish dollars. Since I am in Canada, that's their loop hole I guess. Either way, I don't care what country I'm in, I paid 800 for a product that clearly has a hardware issue.
SHAME ON YOU HTC, ILL NEVER SUPPORT YOUR PRODUCTS AGAIN!
Click to expand...
Click to collapse
This is how I fixed mine.
Start the recording app, you'll see that the visualizer indicates that it is recording sound, it's the static.
now grab 2 bristles from a toothbrush and gently stick them in the bottom mic
rotate them gently, you'll notice the visualizer getting smaller if you're doing it right, means less static coming in.
do this until the static is gone. worked for me, took 5 minutes.
Same Issue
I am having the same problem now. My phone is one month old and it was working fine and then i rooted the phone two weeks back it still was working fine and then today suddenly i didn't hear anything when my friend called me thought it to be signal issue then it happened same with every one of my calls. Do i have to unroot and lock my boot loader before i take it to HTC or at&t?
Possible Fix
Hey all,
Here's what I did to fix my Sprint HTC One
I went into system --> build.prop
I changed persist.audio.handset.mic=digital to persist.audio.handset.mic=analog
Reboot
This solved my issue after I've tried many things. Here were some temporary fixes that worked for me before I found this permanent fix:
Screaming into the microphone for around a minute. After that, the rest of the call seemed to work. Note: The microphone is on the bottom, underneath the bottom speaker.
Covering the second microphone that's on the BACK of the HTC One (you'll see it in the top right). That helped as well.
I hope this helps someone.
Cheers.
I too had a problem after about six months... No one could hear me when I spoke into my phone. So I took a needle and carefully put it in the small hole in the bottom, scraping against one of the sides - and voila: up came some pocketwhool (is that the word for that hairy dust that comes out of nothing in the pocket all the time...?)
The microphone has worked perfectly ever since... ??? ?
Here's the story: My Nexus 6 top speaker is making static/buzzing/white noise. I've gone through THREE different Nexus 6 devices already and I am extremely annoyed about this. I am pretty sure the first device didn't have this issue or else I would have noticed it, but it did have an extreme battery drain issue. The second one definitely had this same problem, which was why I got this third one.
After some rigorous testing, I noticed that the static occurs when you are locking the phone with the volume on, it gets louder when your phone is below ~20-25% battery and basically whenever the top speaker turns on (INCLUDING when you are actually talking on the phone, which bugs me the most). BUT, once you plug in the charger, the static goes away completely and will never occur until you unplug.
The fact that the first phone didn't do this bothers the crap out of me because now, I'm paying for a an extremely expensive phone with a hardware defect (At least my previous iPhones never had any hardware problems...).
Is anyone else experiencing this? I have seen a few threads on XDA but nobody really replied; also, there are Reddit posts about this and something has a Google Doc Group opened, but nobody's really addressing the problem. If this is a software issue, I'd be more than happy to sit and wait for an update, but if it's a hardware issue, then I want a new phone..
I get static when my phone starts to ring or get a notification sometimes. It sounds like its lagging, loud, and heavy crackling. Im pretty sure this isn't hardware related and will be fixed with a software update
I've got it too so I don't think it's your phone.
Seems more like a lag/software issue. I too was thinking it would be addressed in a software update so I wasn't too concerned. Music sounds OK and so do my calls so um yeah.
kdoggy said:
I've got it too so I don't think it's your phone.
Seems more like a lag/software issue. I too was thinking it would be addressed in a software update so I wasn't too concerned. Music sounds OK and so do my calls so um yeah.
Click to expand...
Click to collapse
I hear it when I'm on calls as well, which is the most annoying part. I think I'm going to swap it in one more time to be sure... It doesn't cost me any money, I'll post an update when I get the new one. In the meantime, is anyone else getting this?!
Yeah I don't get it on calls that I've noticed. Mostly system sounds when I get notifications and various apps become active like I'm getting some lag maybe? I've noticed though that this phone is so fast its nothing for me to have 20 or 30 things open in the background and not realize it so I'm not sure if that was part of it I'll have to pay attention for a few days I guess
kdoggy said:
Yeah I don't get it on calls that I've noticed. Mostly system sounds when I get notifications and various apps become active like I'm getting some lag maybe? I've noticed though that this phone is so fast its nothing for me to have 20 or 30 things open in the background and not realize it so I'm not sure if that was part of it I'll have to pay attention for a few days I guess
Click to expand...
Click to collapse
Sounds good, is nobody else really getting this?
yes
Same issue on my side. I don't think a lot of people have the phone yet so maybe that's why you aren't getting a lot of replies. I am getting a ton of white noise especially while on a call. Its so loud that its really distracting and hurts my ears. I returned my first one because it was defective and wouldn't make or receive calls and nobody could figure it out. Now I have this one with tons of white noise and static. Very disappointed with nexus. I was expecting quite a jump from the nexus 5 and with having a defective phone from the get go with the 6... Im about to divorce the nexus brand altogether
Bibydoll said:
Same issue on my side. I don't think a lot of people have the phone yet so maybe that's why you aren't getting a lot of replies. I am getting a ton of white noise especially while on a call. Its so loud that its really distracting and hurts my ears. I returned my first one because it was defective and wouldn't make or receive calls and nobody could figure it out. Now I have this one with tons of white noise and static. Very disappointed with nexus. I was expecting quite a jump from the nexus 5 and with having a defective phone from the get go with the 6... Im about to divorce the nexus brand altogether
Click to expand...
Click to collapse
I'm officially on my 4th Nexus 6 and to my dismay, it is still there. Going to pray that it's a software bug and hope it goes away since my 14 day grace is up. Any other insights would be great..!
I get it a little on some incomming notifications , i'm pretty sure its not the actual hardware though , playing music or youtube videos doesn't have any distortion or noise.
Mine was a hardware issue: see post form this thread... http://forum.xda-developers.com/showthread.php?p=57362399
spunks3 said:
Mine was a hardware issue: see post form this thread... http://forum.xda-developers.com/showthread.php?p=57362399
Click to expand...
Click to collapse
Thanks for the update! I don't believe our issue is the same as the one you documented on your video. My speakers work fine and don't crackle that way during normal use and it is only the top one when you put your ear close to it or if you are in a quiet room (which I am, majority of the time when I'm at home).
wilson289 said:
Thanks for the update! I don't believe our issue is the same as the one you documented on your video. My speakers work fine and don't crackle that way during normal use and it is only the top one when you put your ear close to it or if you are in a quiet room (which I am, majority of the time when I'm at home).
Click to expand...
Click to collapse
I would say that's under warranty for a replacement. Have you tried it in safe mode and experienced the same issue?
spunks3 said:
I would say that's under warranty for a replacement. Have you tried it in safe mode and experienced the same issue?
Click to expand...
Click to collapse
Yep, I tested it out of the box stock everything right when I got to a quiet location (my car). Put it into safe mode, still heard it.
I seem to be getting the similar issue as @wilson289 which is static in calls but nothing on Audio, youtube, music, etc. Only some of the stock Notification tones as well as lock screen.
Sometimes when I lock the phone the static sound lingers for 3-5 seconds.
Called in for a replacement, lets hope its ok. My device is perfect otherwise so I dont want to end up with a more crappier phone.
---------- Post added at 09:42 AM ---------- Previous post was at 09:40 AM ----------
I seem to be getting the similar issue as @wilson289 which is static in calls but nothing on Audio, youtube, music, etc. Only some of the stock Notification tones as well as lock screen.
Sometimes when I lock the phone the static sound lingers for 3-5 seconds.
Called in for a replacement, lets hope its ok. My device is perfect otherwise so I dont want to end up with a more crappier phone.
Any update? I think I have the same issue. Noise specially in low battery
Same issue for me. At first, I only noticed it on incoming texts/notifications. It would sound like the notification was "jammed" and was slow to come out (if that makes any sense) and it would be crackly . Then I would test it on a ringtone or video and the speakers would sound ok. The other night, I noticed a periodic white static noise coming from the phone, lasting for about 1 second and occurring every 2-3 seconds. Phone was at <10% battery at the time.
jtwlbz said:
Any update? I think I have the same issue. Noise specially in low battery
Click to expand...
Click to collapse
I'm on my 4th Nexus 6 and still have the same issue. My 14 day grace is over now and so if I wanted a replacement, I will probably have to do it through my device's standard 1 year warranty. I figure to wait a few months before I go in for a new one so that they will have it in stock for sure.
I had static on my first Nexus 6 but not my replacement.
Sent from my Nexus 6
Called into AT&T for a warranty replacement, they are sending me a new phone, will keep you all posted. If this 5th phone is still ****ed up, then I will just admit defeat and accept that it's a software issue... Might even get to the point of selling the phone and going the direction of the OnePlus or back to Apple (don't shoot). Will keep you all updated.
same issue for me.
sound cracks sometime (especially ringtones and notifications)
and when the battery is low (less than 15%) I have curious noise coming from the device
Has anyone come across their notification and ring tones crackling when they go off. Now this doesn't happen all the time but lately is becoming more frequent. Software bug?
Sent from my Nexus 6
anyone having the same issue with My text I don't get vibrate or notification sound at all with screen on or off and this not having led to notify sucks. software issue??
Sent from my Nexus 6 using XDA Free mobile app
Imprezive13 said:
Has anyone come across their notification and ring tones crackling when they go off. Now this doesn't happen all the time but lately is becoming more frequent. Software bug?
Sent from my Nexus 6
Click to expand...
Click to collapse
I definitely think the crackling is a software but and not a speaker hardware problem. I have the same issue, but it's only intermitten. And there are two or three other threads on here about people with crackling issues with lots of replies. I am hoping a fix may come down the road.
aalopez10 said:
anyone having the same issue with My text I don't get vibrate or notification sound at all with screen on or off and this not having led to notify sucks. software issue??
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
I have this problem also!
Sent from my Nexus 6
PaisanNYC said:
I definitely think the crackling is a software but and not a speaker hardware problem. I have the same issue, but it's only intermitten. And there are two or three other threads on here about people with crackling issues with lots of replies. I am hoping a fix may come down the road.
Click to expand...
Click to collapse
It's pretty embarrassing when I pull out this brand new device that sounds like it was dropped in water or someone tried to clean the speakers and messed them up. Cmon software updates!
Sent from my Nexus 6
there was another thread on this i replied to, but someone mentioned they had the same issue. some people have it with the top speaker, some with the bottom. I get crackling in the bottom speaker... In order to not hear crackling, i have to press the volume rocker down 7 times which is insane.
i contacted Google via Google Play store and they are shipping out a replacement after some initial troubleshooting. The rep i spoke with advised it's not normal for crackling and it was the first she had heard of the issue.
One of the forum members in the other thread mentioned they got their replacement and compared the two side to side with someone else in the room just so he knew he wasn't going crazy. The replacement was 100% working, no crackle. Also he advised the new device shipped with the latest firmware on it so it would seem new batches are getting shipped...
ill be receiving my replacement monday and ill try to come back and post results.
Hope this helps!!
EDIT: here is the link to the comment i was talking about: http://forum.xda-developers.com/showpost.php?p=57118790&postcount=14
see this post: http://forum.xda-developers.com/showpost.php?p=57362399&postcount=19
Yep same here. I've got my sms tone set to "Elara", and sometimes it starts ok and then gets severely garbled. It's almost as if some other background process is interfering with it. In fact I wouldn't mind betting that's what it is. Also sometimes when I send a viber or a fb messenger message it misses the first half of the sound it makes when you hit send.
Definitely something not right with it, and I agree, for a brand new 500 quid handset it's not on.
I am having the static/crackle issue with my calendar notification (doesn't always happen and I can reliably play the notification through the menu). I have posted a video of it on YouTube. This doesn't seem to be a hardware issue to me as it plays fine other teams and other audio (such as watching music videos) seems to play without fault.
Am not permitted to post links, but here it is with a minor edit.
YOUTUBEURL/watch?v=B2-D9jOxthw
I too have this issue.
I have already returned one phone and I still have the exact same issue with "new" phone. Even after the 5.1 update.
Intermittent crackling/garbling/static and occasional popping of some but not all notification sounds. I can not predict when it will happen at all.
I have the crackling too. Got my phone 1.5 weeks ago.
mgymnop said:
I have the crackling too. Got my phone 1.5 weeks ago.
Click to expand...
Click to collapse
return it while you still can Motorola / google will probably never fix it
our nexus 6 has done this three times now. randomly fixes itself, then loses its ring tone for a week. Bell Canada says we should bring it back for 'repairs" ? I think this phone is a dud. the trouble started after lollipop upgrade. did anyone else have this difficulty or knows of a fix? I don't want to give up our phone for a week to have it 'repaired' D
winnii said:
our nexus 6 has done this three times now. randomly fixes itself, then loses its ring tone for a week. Bell Canada says we should bring it back for 'repairs" ? I think this phone is a dud. the trouble started after lollipop upgrade. did anyone else have this difficulty or knows of a fix? I don't want to give up our phone for a week to have it 'repaired' D
Click to expand...
Click to collapse
Are you on wifi when it happens. I'm on Sprint and there is a bug when on wifi we will miss calls.
Satan's for responding. Sadly it makes no difference whether wifi is on or off. No ring tone. Incoming calls show up on the screen only. Incoming called is announced on a wired headset. Still no ringer on Nexus 6. Pathetic piece of hardware. Cost over 700 from Bell.
Nexus 6 not ringing
THANKS for responding, not Satan's. Darned autocorrect. Sorry about that
help,
all of a sudden my mic on the phone is crap, i havnt droped it on the floor or anythiing like that.
but today it startet to make a very loud noise so the reciever of call couldnt hear a thing, tryed to restart the phone, it helped but only briefly,
is it a general problem?
or im just unlucky
regards
Hey man,
I just registered to say that I have the same problem. I own Nokia 8 and sometimes when I call with people they cant hear me at all or they can but they hear a loud noise. It looks like it is randomly occuring, I can call the same person 5 minutes later and they can hear me loud and clear all of a sudden.
Its very strange I think its the problem with microphone and I think its software related because I believe camera is using the same microphone for recording and that seems to be fine whenever I record a video.
Messenger/Viber/Whatsapp voice messages doesnt work sometimes tho so its linked. Hopefully this can be solved with via future updates but we should let Nokia know so they can sort this out.
Freeloader8 said:
Hey man,
I just registered to say that I have the same problem. I own Nokia 8 and sometimes when I call with people they cant hear me at all or they can but they hear a loud noise. It looks like it is randomly occuring, I can call the same person 5 minutes later and they can hear me loud and clear all of a sudden.
Its very strange I think its the problem with microphone and I think its software related because I believe camera is using the same microphone for recording and that seems to be fine whenever I record a video.
Messenger/Viber/Whatsapp voice messages doesnt work sometimes tho so its linked. Hopefully this can be solved with via future updates but we should let Nokia know so they can sort this out.
Click to expand...
Click to collapse
I hope you let Nokia know through the Nokia care app... They should fix that!
i delivered my cell to the tore where i bought it, the send it to a workshop to fix it, the software updatet it and testet it, im getting it back later today, then i will return with answer if it solved the problem
emmanuelw said:
I hope you let Nokia know through the Nokia care app... They should fix that!
Click to expand...
Click to collapse
Nokia Care app?
You mean Nokia Mobile Support? I already post a topic on their forum so we will see
brianj41 said:
i delivered my cell to the tore where i bought it, the send it to a workshop to fix it, the software updatet it and testet it, im getting it back later today, then i will return with answer if it solved the problem
Click to expand...
Click to collapse
Well in my case its much worse, I bought it from a guy who won it in a Facebook contest from Nokia that was held back in September I think. I am not sure if warranty applies to my phone, I hope so. But even if it did I would have to send it to UK and I am from different country
Freeloader8 said:
Nokia Care app?
You mean Nokia Mobile Support? I already post a topic on their forum so we will see
Well in my case its much worse, I bought it from a guy who won it in a Facebook contest from Nokia that was held back in September I think. I am not sure if warranty applies to my phone, I hope so. But even if it did I would have to send it to UK and I am from different country
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ohh, that suck.
i have to go back to the store with mine, since the error is the same, sounds like its held out of a driving car on a highway
brianj41 said:
ohh, that suck.
i have to go back to the store with mine, since the error is the same, sounds like its held out of a driving car on a highway
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Tell them that it might be a software issue on Nokia end so I dont think they can do anything with it other than give you a new device.
same here
I found the same here. It is like interference. Since there are 3 mics, is it possible to disable one for testing?
Same here, happened today for the second time! BT and speakerphone modes are not affected, and only calls are affected - recording through an app does not produce the same issue. It's like someone is blowing air with full force into the mic!
zdravke said:
Same here, haphpened today for the second time! BT and speakerphone modes are not affected, and only calls are affected - recording through an app does not produce the same issue. It's like someone is blowing air with full force into the mic!
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Exactly like you describe, blowing air with full force into the mic.
But recently the problem somehow stopped and the mic is working BUT he audio is still damaged I believe because when I record a video there is interference in the background and no way its the same quality as advertised with OZO audio.
I also noticed that it stopped working after CHARGING the phone everytime, so I had to restart it after every charge, so maybe problem with electricty damaging the microphone ?
Freeloader8 said:
Exactly like you describe, blowing air with full force into the mic.
But recently the problem somehow stopped and the mic is working BUT he audio is still damaged I believe because when I record a video there is interference in the background and no way its the same quality as advertised with OZO audio.
I also noticed that it stopped working after CHARGING the phone everytime, so I had to restart it after every charge, so maybe problem with electricty damaging the microphone ?
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I have no idea what to do, will have to trash the phone for something else. It's still not working after hours of troubleshooting.
I managed to restore the mic functionality by entering safe mode (by pressing volume down during power up). We'll see how long will it last.
It's back. Nokia never again.
Sent from my TA-1004 using Tapatalk
Nokia 8 Oreo. EDIT Ok found the thread - it Was specifically about Receiving calls, but might apply.
SEARCH xda nokia 8 questions & answers speakerphone
First question was 12 march 2018
Possible solutions:- 1 Full factory reset, setup Google account, don't install apps and Try it to see if solved.
2 Use Macrodroid app to turn off speakerphone 1 to 2 seconds into call (wow great app)
3 Press speakerphone icon twice at start of each call
4 Oreo 8.1 seems to have the problem less
Hope This Helps
I think I have solved this problem with my Nokia 8 which had been persistent for the last week.
I just took a household vacuum cleaner and cleaned out all the microphone slots and bingo the problem was solved!
Unfortunately I can't log in to the Nokia community forum to post there, I just get three endlessly pulsating dots, so if anyone can copy and paste this post over there it would be great.
Bad Mike.
I faced the same after last security upgrade. Today it became an issue for ANY call. And nothing I tried/found helped. (Soft resets, charging, Safe mode). Nokia 8 just generated noise like I would be staying on windy hill.
I've contacted Nokia via the Care app. It tooke ONE HOUR but in the end the operator helped me and I hope I've explained they should at least respond on their forum when the issue is reported almost a year. And their developers should know about issue that prevents using of phone for calling.
So the what worked for me part of answer:
- Settings>>Apps¬if>>See all apps>>Phone>>Storage>>Clear cache and Clear data
- Settings>>Apps¬if>>See all apps>>Carrier Services>>Storage>>Clear cache and Clear data
- perform soft restart (Power + Up buttons for 10 secs untill you see powered by Android)
Even before performing of the soft restart it worked again but it should be better to make it as well.
The microphone problem happened to me for the second time yesterday in a couple months. I tried the following, and it did NOT help. That said, the microphone returned to normal later in the day - it seemed to coincide with battery saver kicking as the battery become low.
I wish it would fail hard, so at least I can easily warranty the phone. At present, just when I give up and think about claiming warranty, the phone works again.
Chocholo3 said:
So the what worked for me part of answer:
- Settings>>Apps¬if>>See all apps>>Phone>>Storage>>Clear cache and Clear data
- Settings>>Apps¬if>>See all apps>>Carrier Services>>Storage>>Clear cache and Clear data
- perform soft restart (Power + Up buttons for 10 secs untill you see powered by Android)
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I am having problem with recording voice message with WhatsApp and any other voice recording apps.
I did everything and Nokia support member said it can be because of last security patch.
I can make calls and no problem but when I wanted to send voice message no success.
Please help me
Mine has been having the same problem for about a month now, had to start using my earphones for calls.
Using Google camera to record the audio is perfectly find, but stock camera and dialer have this noise.
None of the above has helped.
Considering sending it to the Nokia phone repair?