Related
I have been reading about peoples problems with their phone and now I'm worried about what if my phone breaks. Can I get it replaced even though I'm not an AT&T customer. I bought it at a CompUSA which is going out of business and signs in the store said All Sales Final No Returns.
do any of ur friends have att? if so just exchange it through their acct. if not you have to go thru HTC directly which isnt fun because u send them your phone..
Don't worry about it. As long as you have the Receipt you're fine.
Call cingular customer service and ask to be redirected to warranty exchange. It's still under it's 1 year warranty and you do have a proof of purchase.
Don't trip out because you got it from CompUSA.
What XBM will do most likely is a.) either send you the replacement and ask that you send the broken phone back ( they'll fill you in on the details ) or b.) they'll redirect you to HTC's warranty exchange process ( almost the same thing but postage paid handling might not be available and/or you may need to send the device to them first. A word of caution though, HTC's warranty exchange may be on the lookout for custom roms.
Hope that helps.
Thanks for the respsonses
I can't imagine AT&T being nice enough to exchange a phone for a rival's service. I had to do an exchange with my Hermes several months back before I got my tilt, and I DID have to give my account information and all of that. If I were you I would check into HTC's warranty program. And as far as going through a friend...that may work, but my guess is it would depend on if the IMEI number of your phone has been registered with their system previously or not. I know for sure that some AT&T representatives have been instructed that the warranty is null and void if change of ownership takes place. I had a similar fiasco with that same Hermes, and had to pester them by calling and speaking with 4-5 people before they finally caved in and let me do it. But it took a lot of talking and I'm pretty persistent.
The first thing they ask you is: "can I have your cell phone number starting with area code please" if you don't have an account with them, look for someone that does....
Guess I'm S.O.L. since I got mine on eBay. Hopefully nothing goes wrong with it
Call Asurion & buy the insurance. Mine was like 60.00USD per year.
GSLEON3 said:
Call Asurion & buy the insurance. Mine was like 60.00USD per year.
Click to expand...
Click to collapse
Sounds like the best bet.
rquinn19 said:
I have been reading about peoples problems with their phone and now I'm worried about what if my phone breaks. Can I get it replaced even though I'm not an AT&T customer. I bought it at a CompUSA which is going out of business and signs in the store said All Sales Final No Returns.
Click to expand...
Click to collapse
The phone comes with a 1 year manufacturers warrenty.
AT&T will not exchange it for you, unless you're one of their customers. The AT&T exchange requires you have an account with them. It's a service to make things easier for their customers, rather than having to deal direct with the manufacturer.
You'll have to pay for shipping both ways though. To and from HTC if it breaks. Make sure you buy some insurance on it through the shipping carrier. (I shipped a W600i a few years ago and if the phone would have been lost, I would have been SOL).
As long as you have the reciept, at&t will honor the warranty. You will probably have to jump through hoops trying to explain the situation to the support rep, and get tossed around from department to department, but once you find a half-way intelligent representative, they should be able to help you. I had to do the same thing, as I bought my tilt from frys, and I got a RLoD about a month after i got it. Fry's didn't have anymore in stock so I went to the at&t store and used their phone to call the warranty deopartment. They told me they were going to create a non-member account (since i dont have an at&t account) or something of the sort, so that my info would be in their system. All I would have to do is fax them the receipt from frys, and then I would get a replacement from the store. Well it turned out that I had forgotten the reciept so I was gonna come back the next day and get it replaced, but that night I was reading up on the RLOD issue and messing around with my tilt, and I managed to fix it. Long story short, at&t will honor the warranty on an at&t branded phone, provided you have the receipt and a couple of hours to wait on hold. Oh, and the patience to explain your story 12 times to 12 different retards, until you fin a non-tard. laterz.
I worked for the company for several years and no they will not xbm. You need to have a post paid account and also have the imei registered on the account . If you call xbm they will just redirect you to the manufacturer.
Ok, so first hello to everyone! First time posters but I've been trolling around for a little bit, trying to get research on different phones offered by HTC and how they operate on each network, etc. and how customizable they are. Basically, I've concluded that the Tilt(Kaiser) is the one for me, graphics driver issue or not.
My only concern is that ATT does not offer a warranty for it, so what happens if I drop it in water, etc. Not saying that this is going to happen, but I always like to cover my bases. Does HTC offer an extended warranty, or any kind of protection at all? I don't want to end up paying 300 bucks and after a year or so get screwed because it is not working or something. I'm not really made of money, I mean, I can afford the phone, but not really buying another one, especially because you can't really (as far as I know) get a new one at the same price you'd pay for one with a new 2 year contract.
Anyway, sorry for the side track, and also if this was already answered, I hadn't seen it in my searches.
there was another thread regarding insurance issue...maybe theres info there for u
I would recommend you to check out Square trade. I am a veteran phone seller ( not really a pro ) and I always recommend my buyers with square trade. Their price is reasonable and their service is pretty much hassle free.
Beside that , since there is no warranty anyway, get the refurbished phone. Refurbished phone is checked twice , so the chance of defected item is low. With 2 years contract you can gat a Tilt for 150 bucks, which is a great deal compare with 450-550.
When I spoke to ATT last week, they told me by early june ALL phones (minus iphone of course..) will be insurable including the tilt...but the tilt and similar phones will have a higher deductable ($125ish if i remember right)
aberz said:
Beside that , since there is no warranty anyway, get the refurbished phone. .
Click to expand...
Click to collapse
Warranty Exchanges
Wireless devices carry a one-year warranty from date of purchase. To make a warranty claim after the first 30 days from purchase, call 1-800-801-1101. Apple branded equipment is covered by Apple's one-year Limited Warranty; refer to apple.com for details
So I just had to do initialize a warranty replacement for my phone due to the 'creaking' some people reported involving the corner of the phone. I just don't want to risk it getting worse or me being annoyed to no end because of it so I figured do it sooner than later.
Anyway, I called today because I assumed that the same policy that governed the Galaxy Nexus applied (You have two weeks from the date you get the phone to do a clean-and-clear replacement of the device for warranty issues anything after that requires mailing out for repair.)
However, the guy I talked to tells me that this warranty is different than the Samsung. Like with purchasing a phone through a carrier, if your phone has any problem covered by the warranty, they will replace the device no matter how long it's been since you purchased it (so long as it is still within the 1-year warranty)
I have to say I am so so very pleased to see this! My greatest fear with buying the phone is that if something went wrong I would have to mail it out and be without a phone for several weeks like was the case with the Galaxy Nexus. I figured since so many people have no shortage of complaints about the device I would share something that has very much improved!
Is this warranty through your carrier or LG?
Sent from my Galaxy Nexus using xda app-developers app
Redmed427 said:
Is this warranty through your carrier or LG?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
I was thinking Google.
-Sent from my GS3 running CM10.-
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Wow that sounds pretty great. About the one thing Google got right about this whole process lol. Sounds like they were expecting lots of returns.
-Sent from my GS3 running CM10.-
ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Where is this policy published?
That's good news. I am getting my phone this week but I'm too busy with work related stuff that needs to be completed before I fly out to Europe for vacation until mid. January.
I was afraid of discovering an issue when on vacation and getting screwed just because I cannot receive a new phone and send in the old one. No need to worry I guess.
The 'hold to cross-ship' replacement policy has been in place since the Nexus One days, and is a great policy.
It's not actually THAT great. Everyone doesn't have $400 disposable at any given time. So say I don't have any money and my device breaks then I'm S.O.L.. That my friend is not okay. They can't put a hold on a card if there's no funds there.
Sent from my Nexus 4 using xda premium
They also mention to contact them if a hold on a card is not feasible and they'll be able to work with you. I just had one done
Sent from my Nexus 4 using xda app-developers app
Freshly_Snipes said:
It's not actually THAT great. Everyone doesn't have $400 disposable at any given time. So say I don't have any money and my device breaks then I'm S.O.L.. That my friend is not okay. They can't put a hold on a card if there's no funds there.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Never SOL on a legit RMA claim. .cross-ship is just a great option offered, especially if your phone is somewhat functional, you're not out of use at all while you get new unit. Besided it's not El Goog's fault you're broke.
Sent from my SGH-T999 using Tapatalk 2
Yep the warranty through the play store is the only reason I didn't buy from elsewhere... Well that and the price. They always do advance replacement instead of having you ship the thing back on your own device and wait more than a month to get it back. It's one of the few things Google got right with their hardware selling venture. Unfortunately for me, I have terrible luck with replacements. Couldn't get an n7 that wasn't more borked than the previous one. My n10 has a very slight issue but the replacement has the worst screen I've ever seen. Didn't want to go through the hassle of endless card authorizations and shipping devices back and forth so I'm just going to keep it. My n4 has bad light bleed and half the screen is yellow so its replacement is on its way to me and I pray this one breaks my replacement curse. I wish they actually did some kind of qc on their replacement stock before shipping, especially given that critical buyers with problems are much more likely to scrutinize the replacement device once they have had a bad experience to begin with.
Sent from my Nexus 10 using xda premium
Edit: Google swipe isn't perfect yet
This warranty system sounds great, but do they send a prepaid shipping label or is that from our own pockets?
SovereigN7 said:
This warranty system sounds great, but do they send a prepaid shipping label or is that from our own pockets?
Click to expand...
Click to collapse
Google supplies the shipping labels.
Sent from my Nexus 7 using Tapatalk 2
wideasleep1 said:
Never SOL on a legit RMA claim. .cross-ship is just a great option offered, especially if your phone is somewhat functional, you're not out of use at all while you get new unit. Besided it's not El Goog's fault you're broke.
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
well if it's just a hold then it doesnt havt't to be 400 bucks, it can just be a dollar and if you dont send in your phone then they charge for the one they sent out, im assuming?
like going to the gas station and how its a dollar until it runs through the system
Garciahenry63 said:
well if it's just a hold then it doesnt havt't to be 400 bucks, it can just be a dollar and if you dont send in your phone then they charge for the one they sent out, im assuming?
like going to the gas station and how its a dollar until it runs through the system
Click to expand...
Click to collapse
The problem here is, people are far from honest. I see people here claiming fraud for a lot of things just to get something for free. Number one I've noticed are fraudulent warranty claims. Or selling a broken phone on ebay as working. Everybody lies.
Would Google really send out a phone for "free"? It only makes sense that they charge you for what it's worth. Think of it as a core charge when turning in an alternator or some high priced item for repair. You don't return it? It's your money you're losing.
I hope this is true because with my galaxy nexus they told I needed to contact samsung if it was a hardware problem because they only deal with software problems.So after I contacted samsung I had to ship my phone to them and waited 2 weeks get it replaced and I had no other phone to use because it was my 1st gsm phone after leaving Verizon so I could be contract free.So my 1st experience with them sucked.
ohhdavid said:
I bought my phone through the Google Play store.
Google processes all warranty claims for the phone (no referring you to manufacturer like they did with Samsung)
If you call to report a warranty-covered issue with the phone, as long as it is not caused by you (ie: your screen doesn't work because you dropped it and it cracked open)
Google will send you a link to "re-purchase" a replacement device through the google play store which puts a hold on your credit card for the sale price (less shipping+tax) and emails you a shipping label.
This part may annoy some people but really, it makes sense. Cell phone carriers don't need to put the hold because they have your SSN and can send you to collections/cancel your service if you fail to return the phone but Google has no such leverage.
Once you send back your device, the hold goes away and you're good to go.
You have 21 days from when you get your new device delivered to send in your old phone.
Click to expand...
Click to collapse
Just to clarify on the last point.. You have 21 days to return it from the day you receive the email detailing how to order a replacement (sent by the rep you speak with on the phone) and so if your replacement takes 14 days to ship, 2 days to arrive you've only got 5 days left to get it back to them which is cutting it short. :/
Source: I issued an RMA and that's what the email says at the top.
Sent from my Nexus 4
Okay so keep an open mind here guys.
I initiated an RMA last night and I fully intend to return my defective device, but the whole deal with them shipping you a new phone before you send yours back raises an interesting question.
What'd happen if you didn't send yours back and just kept the two? Obviously you'd be charged for both so there's no theft going on, but for those that wanted to purchase 2 and coul could only get one, could they theoretically 'buy' another device this way? It'd be unethical of course, you scamming (in a sense) a phone that countless people are trying to get their hands on, but no more unethical than those scalpers on eBay. They say you have 21 days to return it otherwise your card will be charged, so this could be a very sneaky method of beating the queue.
Like I said before it's unethical and I don't intend to do it, but for those that want a second device for their partner or for someone else... Food for thought I suppose.
jrush4 said:
Okay so keep an open mind here guys.
I initiated an RMA last night and I fully intend to return my defective device, but the whole deal with them shipping you a new phone before you send yours back raises an interesting question.
What'd happen if you didn't send yours back and just kept the two? Obviously you'd be charged for both so there's no theft going on, but for those that wanted to purchase 2 and coul could only get one, could they theoretically 'buy' another device this way? It'd be unethical of course, you scamming (in a sense) a phone that countless people are trying to get their hands on, but no more unethical than those scalpers on eBay. They say you have 21 days to return it otherwise your card will be charged, so this could be a very sneaky method of beating the queue.
Like I said before it's unethical and I don't intend to do it, but for those that want a second device for their partner or for someone else... Food for thought I suppose.
Click to expand...
Click to collapse
Well they would get to keep the money they put on hold, and charge you for full shipping.
They would also probably black list you as a customer, so you could never order from them again.
DarkRyoushii said:
Just to clarify on the last point.. You have 21 days to return it from the day you receive the email detailing how to order a replacement (sent by the rep you speak with on the phone) and so if your replacement takes 14 days to ship, 2 days to arrive you've only got 5 days left to get it back to them which is cutting it short. :/
Source: I issued an RMA and that's what the email says at the top.
Sent from my Nexus 4
Click to expand...
Click to collapse
No, it's from the date you received the replacement. Source: I issued an RMA and that's what the e-mail says.
UNDERSTANDING CREDIT CARD AUTHORIZATION (NOT A CHARGE)
An authorization for the full price of the replacement device will be placed on your credit card when you place the order in step one. This means that a portion of your card’s credit limit is held for several days, but no charge is made if your original device arrives at our repair center no longer than 21 days from the date of receiving your replacement device is verified to be covered under warranty.
Click to expand...
Click to collapse
My touch screen recently stopped responding altogether. I've had intermittent problems with it, sometimes seeming to be related to whether or not the charger was plugged in (as I've seen some other complaints about this), and sometimes simply inexplicably temporarily stupid. It's been unresponsive entirely for about two weeks now, though. The phone never got wet, bent, dropped, etc.
I called Google's Nexus support and talked to them about it for a while. We did a bunch of stuff over the phone that I deemed entirely unnecessary but did just to placate the customer service rep on the phone with me. I cleared cache, wiped the phone, flashed the latest OTA, basically everything I could do except take it apart while the touchscreen doesn't work. We settled (finally) on needing to RMA the phone.
After creating and setting up the RMA, I was informed that they need to place a $400 on my account while we cross-ship the device. After they checked the device out and the moisture indicator came up clean and whatnot, I'd get my money back. I'm pretty poor, especially given that I have three children, and can't really loan Google $400. I told the rep that if possible, I wanted to simply send them my phone and wait until they did whatever they needed to do, then either told me to eff off or sent me a new phone. He said he'd have to talk to his lead. He did so, and was told that no, there's absolutely no way I could send them my inoperative phone and wait until they could confirm I'd been sent a dud. I have to fork over $400, absolutely, no matter what, until they determine that I'm not a jackass trying to get over on them.
Feeling that this was completely illogical and that there was no way Google would have a ridiculous policy like this, with no exception, I decided to try again a few days later. I talked to a different rep about the situation and was fed basically the exact same verbatim line. I purchased my Nexus 5 on launch day, 6 November. My warranty runs up in a few months and I'll be heading to Afghanistan for an all-expenses paid vacation right before it does. I'm pretty furious about the whole ordeal and, basically, I want to know what kind of experiences other people have had regarding Google's warranty program?
tl;dr
Same for me. :/
Different story here (Hong Kong), I can just drop it at LG service center then they will take care of it.
Sent from my Nexus 5 using XDA Free mobile app
Actually, that brings me to another point. I was advised to call LG to see what they could do for me. LG told me that if I paid to ship it to them, they'd happily repair it for money, then charge me to ship it back. US warranty repair/replacement is all through Google, they told me.
That's a fantastic piece of advice I was offered.
I don't really see the problem. You have a credit card, right? When I had my Nexus 5 replaced, I gave them my credit card number, a pending charge for $400 showed up, and after they received my phone, the pending charge went away. I don't even think the charge ever went past pending on my credit card. I certainly didn't have to actually pay or lend them $400 of my own money.
gtg465x said:
I don't really see the problem. You have a credit card, right?
Click to expand...
Click to collapse
No. So it's a problem.
DummyPLUG said:
Different story here (Hong Kong), I can just drop it at LG service center then they will take care of it.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Same here in Slovenia, you Americans are really getting robbed by that capitalism lol,to give them a 400$ loan I mean omg,and I'm grateful that I live in the EU where the rights of consumers are protected and every phone bought here has a 24month warranty
Sent from my Nexus 5 using XDA Premium 4 mobile app
solacelost said:
After creating and setting up the RMA, I was informed that they need to place a $400 on my account while we cross-ship the device. After they checked the device out and the moisture indicator came up clean and whatnot, I'd get my money back. I'm pretty poor, especially given that I have three children, and can't really loan Google $400. I told the rep that if possible, I wanted to simply send them my phone and wait until they did whatever they needed to do, then either told me to eff off or sent me a new phone. He said he'd have to talk to his lead. He did so, and was told that no, there's absolutely no way I could send them my inoperative phone and wait until they could confirm I'd been sent a dud. I have to fork over $400, absolutely, no matter what, until they determine that I'm not a jackass trying to get over on them.
tl;dr
Click to expand...
Click to collapse
I assume that Google is doing the "we send you a new phone and once you get it, you send us back the old phone while we hold the price of a Nexus 5 on your credit card account" if I understand your post correctly. I find it a little funny that people can hate this method, as you do, while other people, like myself, love doing it this way.
I had to RMA my Nexus 5 after 1 month of use because it kept rebooting and I was so happy that I was allowed to keep my defective phone (because it can still be used, even though it annoyingly reboots) while waiting for a new device to be shipped to me. I wouldn't know what to do if I had NO cell phone for however long it takes for me to first send them my defective phone and then wait for them to process it and send a replacement phone. I'd guess that would probably take upwards of 2 weeks.
When I used Logitech's RMA process for my mouse, I had to beg them to use the same process. How was I supposed to use my desktop computer with no mouse for 2+ weeks while waiting for a replacement?
Overall, I think Google's warranty program is setup to be consumer friendly, but I can see how it can be a headache for those that are poor.
Also, having my device while waiting for the replacement isn't super useful to me if the entire touchscreen is inoperative. That's the point I tried to make with Google, I don't need a new device ASAP because this one is just as useless as no device. I'm already using an old phone (which I can't stand...).
teonagode said:
Same here in Slovenia, you Americans are really getting robbed by that capitalism lol,to give them a 400$ loan I mean omg,and I'm grateful that I live in the EU where the rights of consumers are protected and every phone bought here has a 24month warranty
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Money is sent to Google so they can send out a second device. Once you have 2x Nexus phones in your hands you can then decide which you want to return and are never left device-less.
There is no loan, just a short hold on your credit card in case you keep both. Cross shipping is a valuable service, but you can choose to deal with LG and be in the same boat as most non-Google phone owners who are forced to wait a month or so for service.
If you don't have $400 to put up as collateral, I would just get a credit card. There are a lot of benefits to having a credit card. You can get 1% to 5% cash back on everything you buy, build credit, get better fraud protection than a debit or ATM card, and you can use it in situations like this as collateral instead of loaning a company your own money.
I do agree that Google should allow standard, old fashioned RMAs for people without credit cards who don't mind waiting though. That sucks.
+1 just RMA my device... Use a credit card they won't charge it just a temporary authorization so no money actually changing hands. Once your device is back in their hands they will cancel the authorization.
Sent from my Nexus 5 using Tapatalk
Okay guys,
I have a 2014 Moto X that I bought brand new at best buy about 7 months ago for cash when my phone broke and I wasn't eligible for an upgrade or had insurance. Now it's suddenly not booting past the little globe animation. I've tried various ROMs, kernels, flashing it back to stock, you name it and no matter what it just won't boot past the damn globe.
So I go to the Motorola site to start the warranty replacement process.... They can't find my device on file whenever I enter the IMEI/MEID and request a copy of my receipt... Which I cannot find. I tried contacting Best Buy thinking they could pull the receipt by the IMEI but according to customer service that isn't something they can do since I paid cash.
Do any of you guys know who I can contact about getting a warranty replacement? My carrier (sprint) doesn't want to help me since I bought the phone with cash outside of my contract and claim they can't verify the warranty term because of that, best buy won't give me a receipt since I paid cash, and Moto won't help me without a receipt. I'm at the end of my rope here and would really like to get this phone replaced under warranty and not have to pay more for the replacement than I did for the original phone (the supervisor in the cell phone Dept discounted it to $49.99 just to get rid of it)
agentfusion said:
Okay guys,
I have a 2014 Moto X that I bought brand new at best buy about 7 months ago for cash when my phone broke and I wasn't eligible for an upgrade or had insurance. Now it's suddenly not booting past the little globe animation. I've tried various ROMs, kernels, flashing it back to stock, you name it and no matter what it just won't boot past the damn globe.
So I go to the Motorola site to start the warranty replacement process.... They can't find my device on file whenever I enter the IMEI/MEID and request a copy of my receipt... Which I cannot find. I tried contacting Best Buy thinking they could pull the receipt by the IMEI but according to customer service that isn't something they can do since I paid cash.
Do any of you guys know who I can contact about getting a warranty replacement? My carrier (sprint) doesn't want to help me since I bought the phone with cash outside of my contract and claim they can't verify the warranty term because of that, best buy won't give me a receipt since I paid cash, and Moto won't help me without a receipt. I'm at the end of my rope here and would really like to get this phone replaced under warranty and not have to pay more for the replacement than I did for the original phone (the supervisor in the cell phone Dept discounted it to $49.99 just to get rid of it)
Click to expand...
Click to collapse
Without your receipt, there is nothing you can do. When you pay in cash it's important not to loose the receipt because there is no record of when you purchased it other than the receipt they give you during the purchase. Sorry but you will have to pay for the repair yourself since you don't have a receipt.
Sent from my XT1095 using Tapatalk
AGISCI said:
Without your receipt, there is nothing you can do. When you pay in cash it's important not to loose the receipt because there is no record of when you purchased it other than the receipt they give you during the purchase. Sorry but you will have to pay for the repair yourself since you don't have a receipt.
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
Yeah, that's what I figured was going to happen. I know I didn't throw the damn thing away, I just have to figure out where I left it. It's frustrating that best buy can't look it up by the IMEI though... Or rather, I KNOW that they can and they just won't. When I worked for at&t, we had incidents involving warranty claims where someone would scream and yell about their phone only being six months old but they bought it at best buy with cash, and we were able to call them and have them look it up by the IMEI (most of the time it was a few months out of warranty and the customer knew it) but when I said that on the phone, BB customer service said they've "changed their retail system since then", which I know is a load of BS, they just want me to come buy another phone.
agentfusion said:
Yeah, that's what I figured was going to happen. I know I didn't throw the damn thing away, I just have to figure out where I left it. It's frustrating that best buy can't look it up by the IMEI though... Or rather, I KNOW that they can and they just won't. When I worked for at&t, we had incidents involving warranty claims where someone would scream and yell about their phone only being six months old but they bought it at best buy with cash, and we were able to call them and have them look it up by the IMEI (most of the time it was a few months out of warranty and the customer knew it) but when I said that on the phone, BB customer service said they've "changed their retail system since then", which I know is a load of BS, they just want me to come buy another phone.
Click to expand...
Click to collapse
I used to work for best buy about 6 years ago. They can't look it up by IMEI. The EMEI is not connected to the receipt. It's not that they don't want to, they really can't.
Sent from my XT1095 using Tapatalk
I know this is a bit of thread necromancy (not too bad since it's only a few months old) but I've resolved the issue just in time.
I thought I had lost or thrown away the receipt, but it turns out I had apparently used it as a bookmark for a book I was reading in a doctor's office the same day I purchased the phone and I just decided to finish the book yesterday, took it off my bookshelf and TADA! THERE'S THE RECEIPT!!
I've taken a picture of it and was able to finally proceed with the warranty process and just received an email from moto telling me that my claim has been changed from "on hold" to "open" after being reviewed.
The purpose of this reply is twofold; 1) so I can definitively say that you cannot get a warranty claim through moto directly for no-contract devices without a receipt if they were purchased through another seller rather than straight from moto because they do NOT keep any sort of records that tell them whether or not it's still within the warranty term beyond the manufacture date, so if the phone was physically assembled more than a year ago, the warranty claim system will automatically tell you to provide proof of purchase, and 2) so I can mark this thread solved in case anyone else loses their proof of purchase and searches to see if there's anything you can do (there isn't) if you paid in cash
Whew. My warranty ends 7/17/2016 so I found it just in time!
AGISCI said:
I used to work for best buy about 6 years ago. They can't look it up by IMEI. The EMEI is not connected to the receipt. It's not that they don't want to, they really can't.
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
Late reply, but THIS is absolutely correct. Though they used to be able to about 7-8 years ago, they have indeed changed their inventory system to having some sort of internal identifier. I've found the receipt, and it has a bunch of numbers for the device, but none of them are the IMEI,HEX,MEID, or even the retail SKU from the original box. There's literally nothing, when looking at the receipt, that would allow them to look up that particular sale just by providing the box.