USB Device Not Recognized (HTC ONE M7) - One (M7) Q&A, Help & Troubleshooting

Hi Guys,
I would like your help my HTC One(M7) has stopped being recognized on my all computers(laptop and desktop), as it shows in the attachments.
I would like to know how could I fix this.
Thanks & Best Regards

Same Problem here, I think it's a defective USB port on the phone so I called in for repairs.
Think that's the best option that you have.

Bjbeats31 said:
Hi Guys,
I would like your help my HTC One(M7) has stopped being recognized on my all computers(laptop and desktop), as it shows in the attachments.
I would like to know how could I fix this.
Thanks & Best Regards
Click to expand...
Click to collapse
No need to send your phone off for this, just looks like a driver issue, open device manager, right click unknown device, update driver, browse my computer, let me pick from a list, android devices if asked, select my HTC driver, if you get rubbish about the driver might be wrong, select install anyway.
If no driver is available, download and install HTC sync manager, then just remove HTC sync afterwards, just leaving the drivers then try again.

@Seanie280672 Thanks.

Bjbeats31 said:
@Seanie280672 Thanks.
Click to expand...
Click to collapse
I did what you said but still it doesn't work, the error maintains.

Related

Messed up HTC Driver

Hello Everyone
Yesterday I tried to get my Nexus 7 with adb-Drivers working.
At this point, my HTC-Driver for my IncS was working. it was.
Now the Nexus 7 Driver and HTC Driver are completly messed up after i tried to install the nexus 7 driver. None of them is working. When I connect one of my IncS, Windows will search for Drivers but cancel this with: "No Driver found".
When I go into the Device-Manager, it shows my IncS as Android Phone in Other Devices. (See attached Screenshot)
I tried 1000times removing and reinstalling the HTC-Driver but this didn't help, Windows don't find any driver for this. HTC Sync is also don't recognize any phone, adb either.
Tried to go back with System Restore, but the Driver-Problem is still here.
Please help me, I need this driver working for syncing my phone.
Have a nice day
MrToastbrot
Try a right click on android phone in device manager, choose install driver and guide it manually to folder inside Program Files (x86)\HTC. There you have 2 folders HTC Driver and HTC BMP USB Driver just try with both.
Thanks for your help. But i found it another way:
Go to device manager, choose android phone and then update drivers.
Choose Search on Computer, then Search in a list of installed drivers.
Then goto list all drivers. Goto HTC Corpartion and take MyHTC.
Now its working. That dumb Windows never removed the HTC-Driver, but was too stupid to realise, that it should use this driver for the IncS...
Yes, your Win got stucked searching IncS drivers in Nexus folders cause you confused it with another phone connected. I had problems even with 2 HTC phones (Desire and IncS), so a few times it got stucked while i was trying to downgrade and install BlackRose, and that was a real pain in the ass...
With 2 HTC's I never had problems. It always worked fine with my Wildfire and Incredible S. But the Nexus 7 has messed up everything...
But thanks for your help, my phone is working now (with adb)
HTC Sync setup_1.1.66.0_htc not installing
Hi,
I recently bought a HTC one X, upgraded it to Jelly Bean 4.1.1. I had the connect to PC option in ICS before which now does not exist. The problem is, when i try to install the HTC Sync setup_1.1.66.0_htc, it gives me the error "The files for installation requirement checkandremoveoldhtcdriver could not be found.The installation will now stop.This is probably due to a failed, or cancelled downoad."
I have removed all possible HTC drivers that i found in the computer. I am using a Windows 7 Home premium X86 OS.
Need help! Googled and googled but have not found a solution so far.Called up HTC and they dont have a clue.
vijayendra16 said:
Hi,
I recently bought a HTC one X, upgraded it to Jelly Bean 4.1.1. I had the connect to PC option in ICS before which now does not exist. The problem is, when i try to install the HTC Sync setup_1.1.66.0_htc, it gives me the error "The files for installation requirement checkandremoveoldhtcdriver could not be found.The installation will now stop.This is probably due to a failed, or cancelled downoad."
I have removed all possible HTC drivers that i found in the computer. I am using a Windows 7 Home premium X86 OS.
Need help! Googled and googled but have not found a solution so far.Called up HTC and they dont have a clue.
Click to expand...
Click to collapse
why dont u give it a try in the one x forum as well ..
did u go to device manager (in windows) and delete from there as well ?
vijayendra16 said:
Hi,
I recently bought a HTC one X, upgraded it to Jelly Bean 4.1.1. I had the connect to PC option in ICS before which now does not exist. The problem is, when i try to install the HTC Sync setup_1.1.66.0_htc, it gives me the error "The files for installation requirement checkandremoveoldhtcdriver could not be found.The installation will now stop.This is probably due to a failed, or cancelled downoad."
I have removed all possible HTC drivers that i found in the computer. I am using a Windows 7 Home premium X86 OS.
Need help! Googled and googled but have not found a solution so far.Called up HTC and they dont have a clue.
Click to expand...
Click to collapse
Try to download the latest version of HTC Sync from htc.com.
demonicjas said:
why dont u give it a try in the one x forum as well ..
did u go to device manager (in windows) and delete from there as well ?
Click to expand...
Click to collapse
Device manager does not show anything. Tried that as well. Have posted in One X forum as well. Awaiting reply. Read in another forum that Sync manager has issues installing in Dell Inspiron. I have a Dell Inspiron. Dont know if that is true.
---------- Post added at 05:03 PM ---------- Previous post was at 04:49 PM ----------
nlooooo said:
Try to download the latest version of HTC Sync from htc.com.
Click to expand...
Click to collapse
Tried. Its shows the same version setup_1.1.66.0_htc.exe that i have and trying to install.
The latest one is like 3.2 or something like that.
Latest driver is in my signature d-st links. It's a zip file with latest driver only, no other crap.
Sent from my HTC One S using xda premium
Good to see you got it done
Sent from my HTC Incredible S
nlooooo said:
The latest one is like 3.2 or something like that.
Click to expand...
Click to collapse
Thats HTC Sync that has the version 3.2..HTC sync manager from the HTC website is 1.1.66.0. Even HTC Sync does not work and doesnt recognize my phone.Says no phone connected.
vijayendra16 said:
Thats HTC Sync that has the version 3.2..HTC sync manager from the HTC website is 1.1.66.0. Even HTC Sync does not work and doesnt recognize my phone.Says no phone connected.
Click to expand...
Click to collapse
Well..decided to do a fresh install of my OS. 1st thing i did after the reinstall of OS is to install the HTC driver and Viola! it worked. Able to use all services on HTC now.

[Q] HTC Sync Manager not Recognizing HTC One

Hi guys,
Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).
Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.
Any help would be appreciated guys.
I have a MacBook Pro on 10.8.3.
ez53436 said:
Hi guys,
Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).
Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.
Any help would be appreciated guys.
I have a MacBook Pro on 10.8.3.
Click to expand...
Click to collapse
turn on usb debugging that should do it if not here are the drives if you got a lock screen like swipe or pin code it wont work so make sure the phone is not locked
http://forum.xda-developers.com/showthread.php?t=2191279
Thanks for the reply,
I turned USB debugging back on, still no luck. And unfortunately I'm on a Mac (OS 10.8.3). Those drivers are only for Windows, correct?
try changing the usb cable
ez53436 said:
Thanks for the reply,
I turned USB debugging back on, still no luck. And unfortunately I'm on a Mac (OS 10.8.3). Those drivers are only for Windows, correct?
Click to expand...
Click to collapse
im on mac as well when i plugged my htc in and it told me to get htc Sync Manager, it installed the drivers as it loaded so maybe uninstall Sync Manager plug the phone in see what happens
I tried uninstalling sync manager and trying again but nothing happens. And I don't know how to delete the drivers or install them. I've seen a couple of download links to "mac" drivers for the HTC one, but they actually end up being .exe files. HTC support has pretty much given up and told me to go with a third party sync manager.
Anyone know where I can uninstall or install the drivers? Thanks
Sent from my HTC One using xda app-developers app
bump
anyone able to help?
filetransfer mac/htc android
ez53436 said:
bump
anyone able to help?
Click to expand...
Click to collapse
I had the same issues and ended up using android file transfer for mac..
google "android file transfer mac" and you'll find it.
it's pretty fast and much better than sync manager.. you can leave sync manager installed, i think it's still using the drivers of the installation.
HTC Device Not Recognized Locked
I was having the same problem, and what solved it are the following steps:
1. Go to settings
2. Click on Developer options
3. Uncheck USB debugging (this was recommended in another forum)
4. I also turned Developer options off
5. Plug your phone back in
6. After I performed the previous steps, my computer installed device software, and once that was completed, the HTC Sync Manager recognized my device and allowed me to sync it.
Operating system Windows 7 with an i5 processor
Hope this helps.
ez53436 said:
Hi guys,
Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).
Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.
Any help would be appreciated guys.
I have a MacBook Pro on 10.8.3.
Click to expand...
Click to collapse

[Q] HTC MTP device, won't install

Hi all, I've got an annoying problem. Last day i installed the htc one sync manager from my phone. Everything went well, only one driver wasn't updated. This was the HTC MTP device. Every time i try to update or something else i got code 10 error. Anybody something use full help?
cserba said:
Hi all, I've got an annoying problem. Last day i installed the htc one sync manager from my phone. Everything went well, only one driver wasn't updated. This was the HTC MTP device. Every time i try to update or something else i got code 10 error. Anybody something use full help?
Click to expand...
Click to collapse
do you use windows 8? if so, click here: http://forum.xda-developers.com/showthread.php?t=2232799
if not maybe this helps: http://forum.xda-developers.com/showthread.php?t=2261088
Thank you for the help. It is done. The thread can be closed.

[Q] htc one not connecting to windows 8.1 after 4.3 update

hi people,after installing 4.3 update my htc one will not show in windows 8.1.I have tried uninsalling the drivers on my computer but to no avail,
if this question has been answered elsewhere my apologies .if someone can help me with this problem I have to point out I am not very technically minded? so I would not understand any in depth computer speak
many thanks for your help.
disco1 said:
hi people,after installing 4.3 update my htc one will not show in windows 8.1.I have tried uninsalling the drivers on my computer but to no avail,
if this question has been answered elsewhere my apologies .if someone can help me with this problem I have to point out I am not very technically minded? so I would not understand any in depth computer speak
many thanks for your help.
Click to expand...
Click to collapse
Just re-install HTC sync manager, it will update your drivers
Ktan188 said:
Just re-install HTC sync manager, it will update your drivers
Click to expand...
Click to collapse
hi, thanks for your reply,have done has you said and my phone now shows in htc sync, but when I look in programs on my computer no driver is installed? is this normal .when I connect my phone I would have thought it would have let me open the internal storage so I could read the files that are on the phone?,my phone is not rooted by the way.
many thanks
disco1 said:
hi people,after installing 4.3 update my htc one will not show in windows 8.1.I have tried uninsalling the drivers on my computer but to no avail,
if this question has been answered elsewhere my apologies .if someone can help me with this problem I have to point out I am not very technically minded? so I would not understand any in depth computer speak
many thanks for your help.
Click to expand...
Click to collapse
there are threads/posts containing links to the naked drivers, and also theres an awesome one tool (sorry i forget the devs name, i think its installed on my notebook) anyway - its mostly for unlock/root/soff etc. but it has a link to dl the drivers.
if you dont get it resolved by the time i find a link for the drivers you, i'll post em here.
Heres squabbi's AIO toolkit http://forum.xda-developers.com/showthread.php?t=2364445 it is powerful, but it has a buton to install the drivers. idk if it will help much, but if i come across more, later, i'll put em here. Unlessyou solve it first. good luck!
DaringDomino3s said:
there are threads/posts containing links to the naked drivers, and also theres an awesome one tool (sorry i forget the devs name, i think its installed on my notebook) anyway - its mostly for unlock/root/soff etc. but it has a link to dl the drivers.
if you dont get it resolved by the time i find a link for the drivers you, i'll post em here.
Click to expand...
Click to collapse
much appreciated
Disco1
As I said I would heres a page dedicated to x64 win 8.1 issues (i still havent tried it on my PC since the stupid 8.1 update (it ate my wifi for until I could find my [email protected]$$ cat cable to plug it into the router lol
http://www.droid-now.com/2013/10/fix-working-fastboot-drivers-windows-8-1-x64/
and one more from our favorite world of knowledge (xda, I mean ) try reading ronm post # 43 (around 1/2-3/4 down from top) and on
http://forum.xda-developers.com/showthread.php?p=46252799

Problem with HTC drivers

Hi.
Yesterday I bought a HTC ONE.
It's quite diferent to root and unblock than my previous Galaxy S3.
I've found the All In One Kit that seems to be quite easy to use and user friendly.
However I'm facing strange issues with the drivers...
I just installed the latest HTCDRIVERS.EXE and as soon as I plug the HTC on my laptop, my windows tries to install the driver (with USB debugging ON) but without sucess!
More strange is that, a few seconds after a windows pops up showing "HTC ONE" and asking if I want to open files, see photos and so on...
So, what am I doing wrong since everytime I try to use the ALL IN ONE KIT to get a token ID that will lead to unlock bootloader, I get a "DEVICE NOT FOUND" message?
Please help me...
plantunes said:
Hi.
Yesterday I bought a HTC ONE.
It's quite diferent to root and unblock than my previous Galaxy S3.
I've found the All In One Kit that seems to be quite easy to use and user friendly.
However I'm facing strange issues with the drivers...
I just installed the latest HTCDRIVERS.EXE and as soon as I plug the HTC on my laptop, my windows tries to install the driver (with USB debugging ON) but without sucess!
More strange is that, a few seconds after a windows pops up showing "HTC ONE" and asking if I want to open files, see photos and so on...
So, what am I doing wrong since everytime I try to use the ALL IN ONE KIT to get a token ID that will lead to unlock bootloader, I get a "DEVICE NOT FOUND" message?
Please help me...
Click to expand...
Click to collapse
To get the token ID you need to be in fastboot mode, not booted in Android.
plantunes said:
Hi.
Yesterday I bought a HTC ONE.
It's quite diferent to root and unblock than my previous Galaxy S3.
I've found the All In One Kit that seems to be quite easy to use and user friendly.
However I'm facing strange issues with the drivers...
I just installed the latest HTCDRIVERS.EXE and as soon as I plug the HTC on my laptop, my windows tries to install the driver (with USB debugging ON) but without sucess!
More strange is that, a few seconds after a windows pops up showing "HTC ONE" and asking if I want to open files, see photos and so on...
So, what am I doing wrong since everytime I try to use the ALL IN ONE KIT to get a token ID that will lead to unlock bootloader, I get a "DEVICE NOT FOUND" message?
Please help me...
Click to expand...
Click to collapse
uninstall your current drivers and try these they work flawless for me
http://www.mediafire.com/download/j55vk6qbbr6250c/HTCDriver_4.8.0.002.exe
MD5: e2a21d71954d4164c1a116abb926a363
and don't rely totally on the toolkit for everything
use the included adb / fastboot files yourself and get familiar with them it may save your butt later
It looks like that the real problem is that ADB sees my HTC as offline!
I can't figure out how can I sort this out...
plantunes said:
It looks like that the real problem is that ADB sees my HTC as offline!
I can't figure out how can I sort this out...
Click to expand...
Click to collapse
Anyone please?

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