phone stuck on google boot screen - Nexus 6 Q&A, Help & Troubleshooting

Hi there
So last night I downloaded android 5.1. I was on 5.0.1.
After it downloaded I didn't install as I had to go out. At dinner I checked my phone and it was stuck on the google boot screen and wouldn't go any further. I went into recovery, wiped cache, but no luck. I went and wiped data/factory reset.. But no luck. It still won't go passed the google logo.
Where do I go from here? My phone is stock everything. Thanks

darrenwo said:
Hi there
So last night I downloaded android 5.1. I was on 5.0.1.
After it downloaded I didn't install as I had to go out. At dinner I checked my phone and it was stuck on the google boot screen and wouldn't go any further. I went into recovery, wiped cache, but no luck. I went and wiped data/factory reset.. But no luck. It still won't go passed the google logo.
Where do I go from here? My phone is stock everything. Thanks
Click to expand...
Click to collapse
Is your bootloader unlocked? Can you get into bootloader mode?

darrenwo said:
Hi there
So last night I downloaded android 5.1. I was on 5.0.1.
After it downloaded I didn't install as I had to go out. At dinner I checked my phone and it was stuck on the google boot screen and wouldn't go any further. I went into recovery, wiped cache, but no luck. I went and wiped data/factory reset.. But no luck. It still won't go passed the google logo.
Where do I go from here? My phone is stock everything. Thanks
Click to expand...
Click to collapse
Are you unlocked? Do you have custom recovery.

I haven't touched my phone out of the box. It's completely stock. I can get into that mode by holding "power + volume down," then I can choose recovery, and then I press "power + volume" up to get into the place where you can wipe cache etc.

What's the best option to take from here? Thanks

If it's brand new then you may want to get it swapped out. That shouldn't be happening on a completely stock device. However you might have some luck with the nexus root tool kit. You can fine it here. There may be a way to flash the images on a locked bootloader.
http://forum.xda-developers.com/showthread.php?t=2947452

toknitup420 said:
If it's brand new then you may want to get it swapped out. That shouldn't be happening on a completely stock device. However you might have some luck with the nexus root tool kit. You can fine it here. There may be a way to flash the images on a locked bootloader.
http://forum.xda-developers.com/showthread.php?t=2947452
Click to expand...
Click to collapse
I have a feeling the phone got turned off during the install of android 5.1?
I'm really not sure, as I put it in my pocket, and when I took it out an hour later, it was stuck on the Boot screen.
Maybe I pocket dialed into the Android updater.. who knows. This phone does crazy **** in my pocket.
But thanks for that, ill try put unlock + root + custom recovery

Thanks guys for the help.
I ended up taking it back to the store and got it instantly replaced. It was literally on its last day of immediate replacement. Very lucky!

darrenwo said:
Thanks guys for the help.
I ended up taking it back to the store and got it instantly replaced. It was literally on its last day of immediate replacement. Very lucky!
Click to expand...
Click to collapse
Glad you it replaced. It's so weird that that happened on a stock device. Maybe you some how shut it down mid way through the update. Although it's very possible you had a defective unit.

Related

[Q] Completely stock device refuses to boot

Firstly, this device has never been rooted or had anything flashed to it. It is completely stock.
My step-daughter has been having issues with her Droid 4. About a month back or so, she started noticing that it wouldn't boot. It would flash the Motorola logo, and then the screen would just hang on the bootanimation. Eventually if we rebooted (power+vol down) enough times it would boot up.
Last night however, this happened again and it would not boot at all. I tried rebooting many times and it would never get past the bootanimation. After about 20 or so reboots I figured it was time for a Factory Reset. After the reset however, it wouldn't even display the bootanimation. It would still display the Motorola splash screen, but after that the screen would just go black with the display is still on. I Factory Reset several more times and nothing. Eventually after a number of times rebooting, it finally booted up. Well that was yesterday. Today she had to reboot it and it wouldn't boot again. Would just hang on a black screen.
I'm about ready to send it back since it's still under warranty, but figured I would check here to see if any of the amazing XDA guru's had experienced this and found a solution. I searched Google and this forum and didn't really see anything. Any help would be greatly appreciated!
jdiamond7 said:
Firstly, this device has never been rooted or had anything flashed to it. It is completely stock.
My step-daughter has been having issues with her Droid 4. About a month back or so, she started noticing that it wouldn't boot. It would flash the Motorola logo, and then the screen would just hang on the bootanimation. Eventually if we rebooted (power+vol down) enough times it would boot up.
Last night however, this happened again and it would not boot at all. I tried rebooting many times and it would never get past the bootanimation. After about 20 or so reboots I figured it was time for a Factory Reset. After the reset however, it wouldn't even display the bootanimation. It would still display the Motorola splash screen, but after that the screen would just go black with the display is still on. I Factory Reset several more times and nothing. Eventually after a number of times rebooting, it finally booted up. Well that was yesterday. Today she had to reboot it and it wouldn't boot again. Would just hang on a black screen.
I'm about ready to send it back since it's still under warranty, but figured I would check here to see if any of the amazing XDA guru's had experienced this and found a solution. I searched Google and this forum and didn't really see anything. Any help would be greatly appreciated!
Click to expand...
Click to collapse
Only other I can think to do would be to flash the fastboot files. A factory reset basically just wipes data while fastbooting it should reset the system itself to complete bone stock. You can do this using rsdlite or download a utility like jsnweitzel's ICS Only Utility in the Dev section.
Really sounds like a hardware issue to me since it's not rooted or anything but still might be worth a shot.
Sent from my Droid 4 - LiquidSmooth
kwyrt said:
Only other I can think to do would be to flash the fastboot files. A factory reset basically just wipes data while fastbooting it should reset the system itself to complete bone stock. You can do this using rsdlite or download a utility like jsnweitzel's ICS Only Utility in the Dev section.
Really sounds like a hardware issue to me since it's not rooted or anything but still might be worth a shot.
Click to expand...
Click to collapse
Thank you very much for the quick reply. I've downloaded jsnweitzel's ICS Only Utility and am charging up the phones battery so I can use it.
Just a quick question before I do this. I'm assuming that running the restore through ICS Only Utility is flashing a stock system image. That image is not rooted is it? Not that I would typically care, but if I do have to bring it back to Verizon I don't want them hassling me for rooting the device.
jdiamond7 said:
Thank you very much for the quick reply. I've downloaded jsnweitzel's ICS Only Utility and am charging up the phones battery so I can use it.
Just a quick question before I do this. I'm assuming that running the restore through ICS Only Utility is flashing a stock system image. That image is not rooted is it? Not that I would typically care, but if I do have to bring it back to Verizon I don't want them hassling me for rooting the device.
Click to expand...
Click to collapse
The image flashed in the fastboot process is completly stock, unrooted.
Sent from my Droid 4 - LiquidSmooth
Thanks for the help but that didn't do it. Guess I'll be taking it back to Verizon!
Sent from my SCH-I535 using xda app-developers app

Keeps restarting for no reason - rooted

I rebooted my phone to install a font and now it continues to turn on (HTC logo) and then restart. Tried to get into recovery and it just exits...
I had my phone off at night and turned it on - read a few text messages - and went to replace the ****ty font I installed yesterday.
Just looping.
Any help?
Can't even turn it off lol - I would need to go into bootloader and click power down. It is odd - I didn't do anything and it started up perfectly before 5 minutes I did the fonts.
flash the boot and/or recovery?
pwr2wh8 said:
flash the boot and/or recovery?
Click to expand...
Click to collapse
I flashed the recovery with CWM and installed Android Revolution HD 6.1
I was just wondering if it was safe to re-flash the recovery again to see if it would work. I don't want to screw up this phone lol.
EDIT: Got it. Reflashed the recovery and had to reflash the ROM.
I don't know why a simple font change would screw ALL of that up. I don't want to keep flashing this ROM lol it has been about 4 times now.
rowebil said:
I flashed the recovery with CWM and installed Android Revolution HD 6.1
I was just wondering if it was safe to re-flash the recovery again to see if it would work. I don't want to screw up this phone lol.
EDIT: Got it. Reflashed the recovery and had to reflash the ROM.
I don't know why a simple font change would screw ALL of that up. I don't want to keep flashing this ROM lol it has been about 4 times now.
Click to expand...
Click to collapse
The ROMS this phone and everything is new. Give it a little time unless you want to guinea pig for use :cyclops:
I had the same thing when I flashed a power menu mod made for this phone but not for my OTA. Really weird thing is when I cleared the cache android booted did its upgrading thing and then restarted and went back to stuck at HTC logo.
nullkill said:
The ROMS this phone and everything is new. Give it a little time unless you want to guinea pig for use :cyclops:
I had the same thing when I flashed a power menu mod made for this phone but not for my OTA. Really weird thing is when I cleared the cache android booted did its upgrading thing and then restarted and went back to stuck at HTC logo.
Click to expand...
Click to collapse
I have the same...
What ca I do?
Reflash recovery doesn't help.
It keeps restarting...
:crying:
DannySchaukens said:
I have the same...
What ca I do?
Reflash recovery doesn't help.
It keeps restarting...
:crying:
Click to expand...
Click to collapse
You need to reflash what ever was on it. Hopefully you made a backup if not and were on stock find the correct nandroid back or RUU for your phone and flash that. You can also try doing a factory reset that may bring it back.
agreed...try to re-flash everything to stock than go from there to find what is causing the problem.

[Q] Stuck on boot animation after flashing Stock ROM

Alright, here's the story. I needed to unlock my phone, so I looked up a few guides. I found one that I like and was checking to see if the ROM I had installed would allow me to enter in my unlock code after I got it, unfortunately it wouldn't. So I decided to flash the stock ROM for my phone. Odin did it's job, and everything seemed to go alright, but after Odin finished up, the phone still remained in the boot screen. I let it sit for a while, and it continued on for about half an hour. I restarted it, went to go do some things. I came back hoping that my problem would be solved, but nope, still a looping boot animation. Has anyone else had this problem, or have some idea on how I might work around this?
TLR; Phone is stuck on boot animation after flashing Stock ROM.
skribel said:
Alright, here's the story. I needed to unlock my phone, so I looked up a few guides. I found one that I like and was checking to see if the ROM I had installed would allow me to enter in my unlock code after I got it, unfortunately it wouldn't. So I decided to flash the stock ROM for my phone. Odin did it's job, and everything seemed to go alright, but after Odin finished up, the phone still remained in the boot screen. I let it sit for a while, and it continued on for about half an hour. I restarted it, went to go do some things. I came back hoping that my problem would be solved, but nope, still a looping boot animation. Has anyone else had this problem, or have some idea on how I might work around this?
TLR; Phone is stuck on boot animation after flashing Stock ROM.
Click to expand...
Click to collapse
Enter recovery and wipe data
Sent from my Sony Tablet S using xda app-developers app
[B]thats the hardest brick man[/B]
happened to me while doing something stupid to my kernel... believe me it is impossible to fix.
i took it to my ISP they said its liquid damage but it wasnt i knew... they said BER(beyond economic repair)
so i took it to samsung and collected it after 10-15 days. from the looks of things they changed my motherboard.
you can return it even if warranty is void(they cannot tell if its void or not)
mine only blinked when i tried recovery,download or charge and showed logo when i turn on only.
Hi There,
You will need to enter the Recovery Mode and Have a Factory Reset and Wipe Dalvik cache. If the device doesnt enter recovery you can force it to do so using JIGG or Heidmall. After wiping if still no progress. You should check whether you have flashed the correct stock rom according to your Country.

Phone stuck at T-Mobile screen

My phone is stock rooted, I was trying to make a back up of the stock rom in TWRP. As soon as the backup began, my phone rebooted and now it won't get past the T-Mobile screen. Anyone have any ideas?
re: phone stuck
ozzygarcia said:
My phone is stock rooted, I was trying to make a back up of the stock rom in TWRP. As soon as the backup began, my phone rebooted and now it won't get past the T-Mobile screen. Anyone have any ideas?
Click to expand...
Click to collapse
If I had your problem the first thing I would try is to
remove the battery, wait a minute then re-insert it
then power on the phone.
If that did not fix it, I would go into twrp recovery
and click on the "Wipe" button and do a factory
reset.
Good luck!
Misterjunky said:
If I had your problem the first thing I would try is to
remove the battery, wait a minute then re-insert it
then power on the phone.
If that did not fix it, I would go into twrp recovery
and click on the "Wipe" button and do a factory
reset.
Good luck!
Click to expand...
Click to collapse
I've removed the battery for a few minutes but that didn't help. I didn't want to, but I guess I'm going to have to factory reset.
Having this same issue
ozzygarcia said:
I've removed the battery for a few minutes but that didn't help. I didn't want to, but I guess I'm going to have to factory reset.
Click to expand...
Click to collapse
I am having this same problem and tried to do a factory reset and it is still not working. Is there any other solution you can think of I am thinking of using Odin to flash the firmware since I am able to access the screen that allows you to do so. My only concern is that I would not be able to since I have my phone locked with samsung cloud. Any help would be greatly appreciated!
Pyr0x said:
I am having this same problem and tried to do a factory reset and it is still not working. Is there any other solution you can think of I am thinking of using Odin to flash the firmware since I am able to access the screen that allows you to do so. My only concern is that I would not be able to since I have my phone locked with samsung cloud. Any help would be greatly appreciated!
Click to expand...
Click to collapse
I'm almost positive that if you flash firmware with Odin it unlocks the phone protection on it. So you can do that and get back into your phone.
Thanks for The response! So i tried that, but it failed and now when i turn on mu phone it says "firmware upgrade encountered an issue. please select recovery mode in kies and try again"

Nexus 6 Stuck at AndroidAnimation

hello everyone. i got my at&t nexus 6 today. the first thing i did was unlock the bootloader. after that i rebooted. the phone boots up with the at&t sign and sound but it gets stuck at the little balls moving in a circle for the android animation. it's been doing that for 20min now. i tried to fastboot flash the system again but it's still doing it. i tried to get into the recovery but at the little android with the exclamation point i hold down power+volume up and it just reboots the phone after 10s. no recovery options. if anyone has any insight into how to fix this i would greatly appreciate it. thank you.
i was able to get it fixed. after not being able to get into android default recovery i decided to flash twrp. i did then then rebooted to bootloader and then went into twrp. it booted right up and then i did a factory reset in there. the first try cache wouldnt mount. so i manually mounted cache and did the factory reset again and it finished with no errors. i restarted my nexus 6 and it booted up the the welcome. thank god. i thought i was going to have to take it back. hope this info helps anyone else that comes across this same issue.

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