Probably off-topic - X 2014 Q&A, Help & Troubleshooting

This is probably completely off-topic, but I just spent a frustrating amount of time with someone from sales from Motorola. The person says it is a problem with my browser and I want to know if someone else can confirm this.
Recently I purchased the Moto X 2014 for my spouse. 64GB Pure Edition. No problems. Everything works fine.
Go to purchase one for myself today. Have some free time and use my work iPhone to look up the price while waiting at a job site. Pick all my options, select 64GB option, phone shows up as $499 (which is what I expected).
Go home, try to do the same thing, however, the same phone, same options, 64GB of storage will only go in my cart at $599.
The base model starts at $399 and the Motorola website clearly states that it is $100 more for the 64GB option.
The sales rep insists the correct price is $599. What gives? Is there something wrong with my browser is the sales rep wrong?
Thanks.

What carrier?

bhmcarr said:
What carrier?
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Trying to select the Pure Edition model. That one doesn't require you to select a carrier (but it will be used on T-Mobile).

Its definitely 599. i remember trying it before. 64gb is only for the pure and its 599. 399 is for the republic wireless one, its tricky advertising in my opinion. They pick the cheap carrier by default but as soon as you change it to any other one it goes up. The pure edition starts at 499, 32gb is like 549 and 64gb is 599. At least last I checked. Try different browsers and selecting different carrier/storage options. I don't know how you got it to show 499... it jumps straight to 599 for me as soon as I select 64gb.

Related

In-store?

Just wondering if anyone has seen the Moto X in an AT&T store yet? Just curious if the display is out yet or not.
dwd3885 said:
Just wondering if anyone has seen the Moto X in an AT&T store yet? Just curious if the display is out yet or not.
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I've been calling every AT&T store in my area for the past week, none of them will have the X on display until tomorrow. Another tidbit of info- apparently only the 16gb version will be available in store at launch, with the 32gb being online only. Kind of a bummer, was really hoping to get my hands on one tomorrow. Gonna have to order it now.
_MetalHead_ said:
I've been calling every AT&T store in my area for the past week, none of them will have the X on display until tomorrow. Another tidbit of info- apparently only the 16gb version will be available in store at launch, with the 32gb being online only. Kind of a bummer, was really hoping to get my hands on one tomorrow. Gonna have to order it now.
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do we know the off contract pricing yet? sorry I haven't really kept up with the X
KY Wildcats said:
do we know the off contract pricing yet? sorry I haven't really kept up with the X
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Click to collapse
i think $579 for the 16gb is what we've seen on Motomaker.
dwd3885 said:
i think $579 for the 16gb is what we've seen on Motomaker.
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Click to collapse
16GB = $579
32GB = $630
32GB is only available through motomaker customization. In-store only the 16GB Black and White units will be available. If you would like to customize, you can walk into an AT&T store and get a SKU card, pay for the phone in full, go online on motomaker and checkout with your customized phone at no extra charge. It will arrive in 4 days.
samarth1 said:
16GB = $579
32GB = $630
32GB is only available through motomaker customization. In-store only the 16GB Black and White units will be available. If you would like to customize, you can walk into an AT&T store and get a SKU card, pay for the phone in full, go online on motomaker and checkout with your customized phone at no extra charge. It will arrive in 4 days.
Click to expand...
Click to collapse
i believe you can also go straight to motomaker.com and buy outright without having to go to AT&T first.
anotherdroid said:
i believe you can also go straight to motomaker.com and buy outright without having to go to AT&T first.
Click to expand...
Click to collapse
Thats right, but that ability will not be available starting tomorrow. I have been told by a motorola source that AT&T wants people to come inside the stores and experience the motoX, and as a result, will only give out the customization ability via a SKU card, which you can purchase for the price of the phone ($199/249 or $579/630, whichever method you'd like) and then go on to motomaker.com
However, it wouldn't surprise me if motomaker.com started accepting orders tomorrow without the need for a SKU card. Will just have to wait it out and see.
samarth1 said:
16GB = $579
32GB = $630
32GB is only available through motomaker customization. In-store only the 16GB Black and White units will be available. If you would like to customize, you can walk into an AT&T store and get a SKU card, pay for the phone in full, go online on motomaker and checkout with your customized phone at no extra charge. It will arrive in 4 days.
Click to expand...
Click to collapse
Yes I know exactly how it's going to work. I was hoping to get a look in store today, before the phone goes on sale. So that I can just order online whenever convenient. But no AT&T store has it on display yet. No biggiee.
samarth1 said:
Thats right, but that ability will not be available starting tomorrow. I have been told by a motorola source that AT&T wants people to come inside the stores and experience the motoX, and as a result, will only give out the customization ability via a SKU card, which you can purchase for the price of the phone ($199/249 or $579/630, whichever method you'd like) and then go on to motomaker.com
However, it wouldn't surprise me if motomaker.com started accepting orders tomorrow without the need for a SKU card. Will just have to wait it out and see.
Click to expand...
Click to collapse
i keep hearing over and over that motomaker.com will be up tomorrow (for AT&T only though). so, if you buy a phone through motomaker, it's only going to work on AT&T. but like you said, we'll see tomorrow...

MotoMaker for AT&T

Any Idea when this will happen. Currently my AT&T store (Orlando, Fl.) only carries 3 colors and all in 16gb. They said you need to do motomaker to get 32gb, but they aren't doing it yet!!! Any ideas??
Go to motorola.com to use the moto maker for at&t . What they mean about not doing it yet is probably them not doing it in store.
It's only available for $149 puchase contract or $549 full price. I want the AT&T next upgrade price.
Hexen302 said:
Any Idea when this will happen. Currently my AT&T store (Orlando, Fl.) only carries 3 colors and all in 16gb. They said you need to do motomaker to get 32gb, but they aren't doing it yet!!! Any ideas??
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Click to collapse
AT&T motomaker was available at device launch. September 16th.
Go through the steps to put it in your cart on the site and you'll be shown options near the end from ATT regarding your plan.
My daughter tried to purchase a PIN to build the X from an AT&T corporate store in Merrillville IN today (10/12/14) and was told that it is "coming soon". She wants to upgrade on her existing 2 year contract because she is grandfathered into a very low rate per month with unlimited data.
Has anyone actually purchased one using this method?
I've seen various dates, all this month, that in-store codes are supposed to become available. Keep trying them unless you are willing to go with what is offered.

How likely is AT&T getting the 64gb version?

I am new to android and wondering how likely do you think AT&T will get the 64gb version? 32gb is not enough for me and I am willing to wait for the 64gb version but if it is not coming I will get the note 4. Thanks!
I can all but guarantee it's not happening. I asked my normal AT&T rep and he said Google is keeping the 64gb as a PlayStore exclusive.
Now take what he says with a grain of salt, but it makes sense. If they did get it it won't be for months. Look at any other phone (M8) that initially launches. Usually only one option and then down the road other colors and models crop up.
SilkyJohnson said:
I can all but guarantee it's not happening. I asked my normal AT&T rep and he said Google is keeping the 64gb as a PlayStore exclusive.
Now take what he says with a grain of salt, but it makes sense. If they did get it it won't be for months. Look at any other phone (M8) that initially launches. Usually only one option and then down the road other colors and models crop up.
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Click to collapse
Thanks. I think t-Mobile has the 64gb version. How long did ATT take to get more options for the M8
Stigga said:
Thanks. I think t-Mobile has the 64gb version. How long did ATT take to get more options for the M8
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No idea, I was with Verizon forever. Just think from a marketing perceptive. I bet it's available first of the year or Q1 sometime. I highly doubt before then.
It's doubtful that Att will ever get the 64gb one. If you wanted to finance it you could but it directly from moto using that. Alternatively you can buy it outright through them, t mobile or the play store.
Historically has att released more options of a phone later on?

GPE Nexus 6 on Verizon (again)

Some one is selling new Nexus 6 with 64GB in blue for $545. This seems like a good deal. The model number seems to be XT1103. Here is a link to the listing.
http://www.ebay.com/itm/Brand-New-S...e-/131500686305?ssPageName=ADME:X:RTQ:US:1123
I sent a question to the seller asking if this phone will run on Verizon. He replied that the phone only works on GSM networks like ATT or T-Mobile. Can I buy this phone and activate it on Vz? I am fine if the phone shows up as "Unknown." I just want to make sure I can get 3G/CDMA and 4G/LTE on Verizon.
Based on reading a bunch of posts, it seems like I can get this to work, but would like some confirmation by the XDA experts.
thanks,
swieder711 said:
Some one is selling new Nexus 6 with 64GB in blue for $545. This seems like a good deal. The model number seems to be XT1103. Here is a link to the listing.
http://www.ebay.com/itm/Brand-New-S...e-/131500686305?ssPageName=ADME:X:RTQ:US:1123
I sent a question to the seller asking if this phone will run on Verizon. He replied that the phone only works on GSM networks like ATT or T-Mobile. Can I buy this phone and activate it on Vz? I am fine if the phone shows up as "Unknown." I just want to make sure I can get 3G/CDMA and 4G/LTE on Verizon.
Based on reading a bunch of posts, it seems like I can get this to work, but would like some confirmation by the XDA experts.
thanks,
Click to expand...
Click to collapse
all US nexus 6 are the same. with a verizon nano sim, it will work on verizon. with a tmobile nano sim, itll work on tmobile. and so on..
simms22 said:
all US nexus 6 are the same. with a verizon nano sim, it will work on verizon. with a tmobile nano sim, itll work on tmobile. and so on..
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Click to collapse
There are several extensive threads on this topic, including one titled FCC and Verizon.
http://forum.xda-developers.com/showthread.php?t=3069915
To summarize, you will have the following difficulties:
1. Hard to activate a new SIM. You can eventually get past this.
2. If this phone is on your account's primary line you will not be able to make plan changes online (not through the mobile app and not through the website either).
3. If you are on a More Everything plan and eligible for the out-of-contract discount (which you must be if you're considering paying full price for a phone) you will lose the discount, meaning you will pay $300/year more.
So if you're on More Everything I strongly recommend buying a Verizon branded N6 or switching carriers.
stevexyz0 said:
There are several extensive threads on this topic, including one titled FCC and Verizon.
To summarize, you will have the following difficulties:
1. Hard to activate a new SIM. You can eventually get past this.
2. If this phone is on your account's primary line you will not be able to make plan changes online (not through the mobile app and not through the website either).
3. If you are on a More Everything plan and eligible for the out-of-contract discount (which you must be if you're considering paying full price for a phone) you will lose the discount, meaning you will pay $300/year more.
So if you're on More Everything I strongly recommend buying a Verizon branded N6 or switching carriers.
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Click to collapse
right. but op says hes fine with it. he just wanted to know if it would work.
simms22 said:
right. but op says hes fine with it. he just wanted to know if it would work.
Click to expand...
Click to collapse
He says he's fine with it showing up as "unknown" but it's far from clear he's aware of the other issues. Who would want to pay $300/year more for no reason? Just buy the Verizon version.
stevexyz0 said:
He says he's fine with it showing up as "unknown" but it's far from clear he's aware of the other issues. Who would want to pay $300/year more for no reason? Just buy the Verizon version.
Click to expand...
Click to collapse
I only want the 64 GB version which Verizon is not offering.
My work pays for my phone service. I have to buy the device.
I really want the M9 due to the smaller size, but it seems that I can't run GPE on the Vz M9 which is why I am looking at the N6. Folks with the 6" screens tell me that I will get used to the larger phone.
swieder711 said:
I only want the 64 GB version which Verizon is not offering.
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Click to collapse
I see. Other than the issues I listed it should work well. A few people have complained about voicemail and HD Voice but ultimately those features do seem to work fine and I've had no issues with them.
swieder711 said:
I only want the 64 GB version which Verizon is not offering.
My work pays for my phone service. I have to buy the device.
I really want the M9 due to the smaller size, but it seems that I can't run GPE on the Vz M9 which is why I am looking at the N6. Folks with the 6" screens tell me that I will get used to the larger phone.
Click to expand...
Click to collapse
Ah work pays! Now it all makes sense! [emoji14]
I came from a tiny Galaxy S3 screen and I was worried the N6 would be too big. It took about... five minutes and I would not go back to the tiny screens again.
Edit: BTW if you are on a "business plan" (where your work is the account administrator) you may have to jump through additional hoops to get VoLTE enabled but it is possible. Search these forums and lemme know if you have trouble finding the thread. Actually that may be true for all N6s not just Moto/GPE-purchased devices, not sure.

[Q] Purchasing Full Retail, Nexus 6 for Verizon

I intend to purchase the Nexus 6, Midnight Blue, 32 GB at full retail price and maintain my unlimited data plan on Verizon. Does it matter where I purchase the phone? What should I keep in mind?
Google Store
Motorola.com
Verizon Wireless
Best Buy
Amazon
You will be able to keep your unlimited data, and since the nexus only comes in two models (international and US) any one you purchase from a us seller will work. I'm even rocking an AT&T nexus on Verizon as we speak.
Be careful...
http://www.reddit.com/r/nexus6/comments/34gglr/filed_my_fcc_complaint_against_verizon/
http://www.reddit.com/r/nexus6/comments/34au1x/psa_verizon_has_changed_the_way_they_deal_with/
sdz2 said:
I intend to purchase the Nexus 6, Midnight Blue, 32 GB at full retail price and maintain my unlimited data plan on Verizon. Does it matter where I purchase the phone? What should I keep in mind?
Google Store
Motorola.com
Verizon Wireless
Best Buy
Amazon
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=3069915
Noted. Verizon dislikes non-VZW devices. The phone will work, but they may choose not to honor any discounts.
Are there any drawbacks to purchasing from Verizon?
sdz2 said:
Are there any drawbacks to purchasing from Verizon?
Click to expand...
Click to collapse
it has a verizon logo on it
simms22 said:
it has a verizon logo on it
Click to expand...
Click to collapse
If its anything like the att one easy fix I scrapped the att death star logo off with a credit card
Sent from my Nexus 6
simms22 said:
it has a verizon logo on it
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Click to collapse
And there's only one color and storage size.
Ryjabo said:
Be careful...
http://www.reddit.com/r/nexus6/comments/34gglr/filed_my_fcc_complaint_against_verizon/
http://www.reddit.com/r/nexus6/comments/34au1x/psa_verizon_has_changed_the_way_they_deal_with/
Click to expand...
Click to collapse
When this is true I would never choose Verizon as provider.
sdz2 said:
I intend to purchase the Nexus 6, Midnight Blue, 32 GB at full retail price and maintain my unlimited data plan on Verizon. Does it matter where I purchase the phone? What should I keep in mind?
Google Store
Motorola.com
Verizon Wireless
Best Buy
Amazon
Click to expand...
Click to collapse
I purchased my white 64gb Nexus 6 through Google to be able to keep my unlimited plan as well. The device does show up as a non vzw device though. It's easy to make changes to the plan if you're adding (meaning more money for them) but to removing options (less money for them) is where it gets tricky. Really in my opinion it just depends on the rep you talk to. Long story short, about two weeks ago I called to add international calling to my plan, the rep offered me a plan they no longer have. When I realized she added the wrong plan I called back and the guy said he couldn't remove the options that were added and needed to submit a ticket and I would receive a call back when it's all taken care of. After a week of hearing nothing I called back and was talking to a guy who was really helpful. He removed and changes that were made to my account, but did say that having the Nexus 6 come up as a non vzw device made it a little tricky to remove the options but nothing that couldn't be done.
I have unlimited data on VZW, and I bought 64gb blue off Play Store. I didn't want any tie to VZW because when my invite for Google FI comes, I just may go that route.
I went into company-owned store (not a retailer) for new SIM card. Was a bit of a "hassle" insofar as all the reps were all clueless as to how to give me a SIM card when the device ID was not in their database. They tried to shuffle me off to customer service, but I made them call customer service with me in the store. The tech support rep went into the same bootloop (can't give you a card and get the device registered if the device id is not in the database) but eventually, they figured out they just needed to insert SIM card and it would activate itself. I found I had to be pleasant but assertive to get it done, as they seemed to be unwilling to just hand over a SIM card, which is all they needed to do.
gr8scott_o said:
I have unlimited data on VZW, and I bought 64gb blue off Play Store. I didn't want any tie to VZW because when my invite for Google FI comes, I just may go that route.
I went into company-owned store (not a retailer) for new SIM card. Was a bit of a "hassle" insofar as all the reps were all clueless as to how to give me a SIM card when the device ID was not in their database. They tried to shuffle me off to customer service, but I made them call customer service with me in the store. The tech support rep went into the same bootloop (can't give you a card and get the device registered if the device id is not in the database) but eventually, they figured out they just needed to insert SIM card and it would activate itself. I found I had to be pleasant but assertive to get it done, as they seemed to be unwilling to just hand over a SIM card, which is all they needed to do.
Click to expand...
Click to collapse
You were lucky that you found some reasonable reps to deal with. Many VZW representatives will flat out refuse to give you a SIM if the IMEI is not in their system.
cam30era said:
You were lucky that you found some reasonable reps to deal with. Many VZW representatives will flat out refuse to give you a SIM if the IMEI is not in their system.
Click to expand...
Click to collapse
It looked like it was heading that way, but I was assertive in saying that I know it could be done and that is when we got the phone to tech support. I suggested we use the SIM card they had in front of me and ask tech support to get it going while I was in the store, and eventually it all worked out after the tier 1 tech support guy took the initiative to look some things up.
Point is, be polite but firm, don't take "no" for an answer. There is a difference in software (although what, I don't know, but I didn't want anything other than pure google on my phone), so it was worth the minor hassle to me.

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