Hey guys, need some help here. I went to WinnDixie today, and purchased about $70 worth of groceries, and used tap to pay on Google Wallet. Everything checked out, store says approved, phone says unknown. Ok, well that usually happens on Wallet anyway at a grocery store. It tells you to check with the cashier. Cashier says good to go.
Hours later (6 hours), I get an email from Google Wallet saying that payment was declined. But here's the kicker, no one, not a single one of my credit cards, got charged, or even attempted at a charge. If WinnDixie says it was approved, where did the funds go?
I'm about to go into WinnDixie tomorrow and try to pay for my groceries by my debit card itself. But I can't get any answers from Google whatsoever, as to what even happened.
lnx64 said:
Hey guys, need some help here. I went to WinnDixie today, and purchased about $70 worth of groceries, and used tap to pay on Google Wallet. Everything checked out, store says approved, phone says unknown. Ok, well that usually happens on Wallet anyway at a grocery store. It tells you to check with the cashier. Cashier says good to go.
Hours later (6 hours), I get an email from Google Wallet saying that payment was declined. But here's the kicker, no one, not a single one of my credit cards, got charged, or even attempted at a charge. If WinnDixie says it was approved, where did the funds go?
I'm about to go into WinnDixie tomorrow and try to pay for my groceries by my debit card itself. But I can't get any answers from Google whatsoever, as to what even happened.
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Maybe a glitch on teh Matrix, mate. But most importantly, congrats on the honesty of paying them what you owe :highfive::good:
I used to work in retail. I definitely want to make sure they are paid. I also don't want collections coming after me either.
For now I would advice not to use Tap to pay feature. I have been having a lot of issues with it(including being charged doubled for no reasons then having to ask my dad to get his money refunded)
Related
So here is my absolute HORROR STORY of dealing with PayPal.
I sold a phone on eBay (an Evo with a clean ESN and rooted w/ICS) and the seller emails me a few days later saying the phone can't be activated and they were on the phone with sprint for 3 hours and the "other Evo they bought was able to be activated (wtf? why would they buy two for the same account??)" so I asked them for the ESN number to double check... they give me the serial number. REALLY? You've been on the phone with Sprint for "3 hours" but don't know the damn ESN number??? The person is obviously a LIAR. I eventually get them to give me the ESN (which sprint says they can activate and say they haven't had anyone trying to activate the ESN... proving they are a liar). I ask why they didn't just go to the store since I looked up their address and they had one close by. They ignore the question and say they are going to file a report against me. I say go ahead, thinking paypal will listen to my evidence.... NOPE!!!!!
PayPal completely IGNORES the evidence and after freaking WEEKS they give her the money back!!! I have NO PHONE, NO TRACKING NUMBER, and NO MONEY!!!
WTF!!!
Oh and get this.. "the phone can't be activated because it has ICS...". I literally screamed in anger when I read this. I've activated phones rooted with ICS a million times, and it was in the damn description that it had ICS.
I'm calling PayPal tomorrow and telling them to give me the money, or give me a tracking number, or I'm filing a damn police report.
I used to take up for Paypal when others would report similar issues; but, when it happened to me, I finally understood just how merciless Paypal can be.
I had an old iTunes account floating out there that I forgot to cancel, and also forgot to pull my info from the account. It was totally my fault for leaving the stuff out there like that, I don't deny it, but what happened next forever changed my view of Paypal.
Somehow, someone got ahold of this account, and purchased two iTunes gift cards in the amount of $50 each. As soon as these hit my bank, I contacted Paypal, and explained that I had no idea what was going on. Their reply was that they were freezing my account, and that I needed to contact Apple and try and find out what was going on.
While I was going 'round and 'round with Apple, three more charges went through on my "frozen" account with Paypal. Meanwhile, Paypal support swore up and down that there was no way that someone could use a frozen account.
Finally, Apple found the old account, closed it, and refunded all of the purchases. Paypal never really lifted a finger to help me.
derekwilkinson said:
So here is my absolute HORROR STORY of dealing with PayPal.
I sold a phone on eBay (an Evo with a clean ESN and rooted w/ICS) and the seller emails me a few days later saying the phone can't be activated and they were on the phone with sprint for 3 hours and the "other Evo they bought was able to be activated (wtf? why would they buy two for the same account??)" so I asked them for the ESN number to double check... they give me the serial number. REALLY? You've been on the phone with Sprint for "3 hours" but don't know the damn ESN number??? The person is obviously a LIAR. I eventually get them to give me the ESN (which sprint says they can activate and say they haven't had anyone trying to activate the ESN... proving they are a liar). I ask why they didn't just go to the store since I looked up their address and they had one close by. They ignore the question and say they are going to file a report against me. I say go ahead, thinking paypal will listen to my evidence.... NOPE!!!!!
PayPal completely IGNORES the evidence and after freaking WEEKS they give her the money back!!! I have NO PHONE, NO TRACKING NUMBER, and NO MONEY!!!
WTF!!!
Oh and get this.. "the phone can't be activated because it has ICS...". I literally screamed in anger when I read this. I've activated phones rooted with ICS a million times, and it was in the damn description that it had ICS.
I'm calling PayPal tomorrow and telling them to give me the money, or give me a tracking number, or I'm filing a damn police report.
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I think you are not the only one. This is the leaking of the rule and the buyers do like to take advantages on it...
still the paypal the safest website for internet commerical
i90 said:
still the paypal the safest website for internet commerical
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yeah!
Paypal is a good example of a company that has become too big to care. I've had dozens of problems with them, from bugs in their website, to bs big company politics. Unfortunately, in the end, where else are you gonna go?
Pay pal was a great site. You could look into Amazon Payments.
That sucks man PayPal should at least guarantee that the item gets returned to seller then refund the money. Best of luck
Sent From Galaxy Bigger Than Yours.
I had a paypal account suspended years ago when my sister in law, with the same name as me, screwed someone over on ebay. Same name, same TOWN, so they told me they considered it the same person.
I literally had to convince her to get a scan of her ID and mine to sort it, and it took weeks after the info was sent in.
Since then, I still use it, but I attach it to an account that I ONLY use for paypal and I never leave money in there for longer than I need to for a purchase.
In my experience paypal is all about supporting customers and just pushing aside sellers, which is proven by your case, they just always assume that the seller is some dodgy no code crook when often its the other way round
Yeah, horrible situation. How they can simply refund the purchaser's money without making sure that the seller gets the original item back is beyond ridiculous. Obviously it would take some capital but this would be a great time for someone else to step in and create a secure site.
Would it be possible to implement a system that acts as escrow, holding the buyer's funds electronically until the transaction is complete and only refunding the cost if the original item is first returned to the seller in case of dissatisfaction?
The escow style idea should be the way that it is. I have had to return an item bought via paypal and I was told in order for the seller to get the money back I needed to show proof of shipping with tracking. I had no problem with this, of course. I do know that the money was not pulled from me until I provided this.
I think paypal plays on a case by case basis for some crazy reason, because the stories that you read/hear about often have no real similarities.
I'm glad my dealings with PayPal have been limited to using them as an intermediary for credit card transactions with sketchy sellers (mostly eBay). I'm not giving anyone direct access to my bank account, especially with stories like these... jeeze.
I had many of good and bad experiences with paypal. They've rolled on me and gave my money back to a buyer. Luckily, I got the sold item back.
I had my identity stolen using paypal and they had my back like no other. It overdrew the associated bank acount by 2000 dollars, and not only was it all reimbursed, but they covered my overdraft fees and gave me 200 dollars for the inconvience. I also got the bank to waive the same overdraft fees and came out another 150 dollars ahead.
The cookie crumbles both ways.
Me and paypal are good.
Sent from my SPH-D700 using XDA
Another reason:
Some weird buseniss took some money from account. So I asked paypal to but it back, they did. And then I had to do security check to see of my account was hacked. I had to sent a letter from my bank with adress etc. But I do everything only, so they say to send bill for electricity, but I dont get no bills, I live with my parents. I used paypal 2 years ago for the last time, I was a happy user, but know there are still 50 freaking euros I cant, get back
Galaxy Gio
CM7.2 by phiexz
wow such horrible stories! seems like sometimes we really feel powerless against these big companies right ?
Yeah ik bro. There were multiple times when paypal would just refund the buyer's money and I would end up getting scammed even though the phones/tablets I was selling were perfectly functional. I soon realized after this happened to me twice that paypal is just a plain scam and I stopped selling stuff on ebay.
derekwilkinson said:
So here is my absolute HORROR STORY of dealing with PayPal.
I sold a phone on eBay (an Evo with a clean ESN and rooted w/ICS) and the seller emails me a few days later saying the phone can't be activated and they were on the phone with sprint for 3 hours and the "other Evo they bought was able to be activated (wtf? why would they buy two for the same account??)" so I asked them for the ESN number to double check... they give me the serial number. REALLY? You've been on the phone with Sprint for "3 hours" but don't know the damn ESN number??? The person is obviously a LIAR. I eventually get them to give me the ESN (which sprint says they can activate and say they haven't had anyone trying to activate the ESN... proving they are a liar). I ask why they didn't just go to the store since I looked up their address and they had one close by. They ignore the question and say they are going to file a report against me. I say go ahead, thinking paypal will listen to my evidence.... NOPE!!!!!
PayPal completely IGNORES the evidence and after freaking WEEKS they give her the money back!!! I have NO PHONE, NO TRACKING NUMBER, and NO MONEY!!!
WTF!!!
Oh and get this.. "the phone can't be activated because it has ICS...". I literally screamed in anger when I read this. I've activated phones rooted with ICS a million times, and it was in the damn description that it had ICS.
I'm calling PayPal tomorrow and telling them to give me the money, or give me a tracking number, or I'm filing a damn police report.
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Another example of corruption....
Very sorry for you sir
Sent from a blaze of amazon using Tapatalk
Wow. As a user experience, buying something on Google Play store is about the most ridiculous thing ever. How unprofessional the whole thing feels. A week after the whole mess with the N4 and the site not holding up, I decided to buy a bumper for my N4 (that I bought at a shop!). The purchase failed twice, just wouldn't work, would add it to the basket and try checkout and disappear again. Eventually got there, and paid. Got an order receipt. OK fine.
So, still no sign of the bumper, yesterday I tried logging into Wallet store to see what's going on. Denied. 400 errors and "Bad Request" all day. Ohhhhkay. Whats that all about. Eventually I get in, order is "pending". Try to view more details, errors again. So I call Google. "Oh yeah, we are sold out of those since the 13th, we've put your order on back-order". Well, that's great, but the site said the bumper was in stock. And I had no email to state that order was on back-order or that there would be a delay.
I know that in the grand scheme of things this isn't a big deal, but as a end-to-end experience for any shopper, to not be able to get the basics right, its a complete joke.
I know feel much more acutely the pain of people who managed to actually pay much more for a phone/tablet and have this **** happen to them. I tried like hell to buy one on day 1 but never succeeded, but ended up with one in the end.
</rantOver>
I had to email Google to ask why my bumper is still 'pending'. They said it's on back order, 3 weeks. It's still listed as in stock on the UK Play store.
LargePig said:
I had to email Google to ask why my bumper is still 'pending'. They said it's on back order, 3 weeks. It's still listed as in stock on the UK Play store.
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Im in UK, exact same experience. Just amazes me that a company of this size can screw up the most basic of online store practices like this. When we order TELL US ITS OUT OF STOCK.
Currently on the site it says this:
IN STOCK
Delivered in 3-5 business days. Shipping will be calculated at checkout. Learn more›
Clearly thats not the case, but Google dont seem to give a ****.
Will never, EVER buy anytrhing from them again. Will go though more expensive, but reliable, channels next time.
Agree, the play store sux's! Bought my N4 from T-Mobile USA.
What??? Seriously?? Yesterday night i ordered a new bumper and was about to order another for my brother. God, didnt even knew about this guys, i am going to cancel my previous order right now. It says in stock in uk store, what a joke.
Thankx guys for the heads up.
Sent from my Nexus 4 using xda app-developers app
People who are going to the Sprint store to upgrade to the HTC One should know there is an issue with the system that is preventing the phone from being seen as discount available. They had to call the Sprint National Service Center to put in a manual discount on the account. I was told there were multiple people who tried and had the same problem.
The reason I am posting this is that you shouldn't expect it to be a 5-10 minute upgrade. It took over an hour for me. Loving the phone, so it was worth it.
I got mine without any serious issue. Anytime she tried to print off a receipt her computer would crash. They used another and all was well.
I had no issues.. they didnt get the $100 off instand but manager just over wrote it .... in and out in 15 min before work. Also if u mention that u get extra $50 invoice (currently online only) credit for buisness accounts... they might put that in too. I got that as well.
Sent from my HTC ONE using xda app-developers app
forgive my ignorance what discount is this?
WW3 said:
I had no issues.. they didnt get the $100 off instand but manager just over wrote it .... in and out in 15 min before work. Also if u mention that u get extra $50 invoice (currently online only) credit for buisness accounts... they might put that in too. I got that as well.
Sent from my HTC ONE using xda app-developers app
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that credit towards the business account ?
Yes, basically a fam account under a tax id. But the discount should still apply to any account with any monthly discount associated with it, ie student. The credit goes towards ur next bill... its still something making my phone only $50 without htc trade in.
http://sprint.p.delivery.net/m/p/nxt/dev/wdyw.asp
Enter any email ending with edu... and it will give u a coupon code SAVE50.... add the phone to cart and print the cart without actually ordering and take it to the store and they should take care of it.
I do have a pdf when it shiwed the htc one for 99.. let me know if u need it.
Sent from my HTC ONE using xda app-developers app
How much is it in stores with a upgrade?
Sent from my SPH-L710 using xda premium
lse4 said:
How much is it in stores with a upgrade?
Sent from my SPH-L710 using xda premium
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It's $199.99 but if he's correct then you can get it with that extra $50 off at $149.99. There's no way to get an upgrade with the phone only costing $50 without the HTC Trade in. If so the Sprint store is only 1/4 mile from my work and Im heading over to buy mine and then Ill cancel it with Newegg.
I'm just looking for the cheapest price, though I don't want to wait an entire week so that's why I chose the Newegg method. Lucky enough for me, I dont have to pay the 36 activation fee. Thank you, Sprint business account.
toxicfumes22 said:
It's $199.99 but if he's correct then you can get it with that extra $50 off at $149.99. There's no way to get an upgrade with the phone only costing $50 without the HTC Trade in. If so the Sprint store is only 1/4 mile from my work and Im heading over to buy mine and then Ill cancel it with Newegg.
I'm just looking for the cheapest price, though I don't want to wait an entire week so that's why I chose the Newegg method. Lucky enough for me, I dont have to pay the 36 activation fee. Thank you, Sprint business account.
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the Save50 is what is being referred to it is a $50 credit applied to the account. But the $100 instant he is referring to and getting that as a transaction override instore is of even more significance if he managed to get the phone at $99 like a new customer rather than the $199 thru Sprint.com upgrade screw..
I got a new line.. ported in a number... so yes the phone is $50 before htc trade in and -$50 If I do the trade in.
Sent from my HTC ONE using xda app-developers app
WW3 said:
I got a new line.. ported in a number... so yes the phone is $50 before htc trade in and -$50 If I do the trade in.
Sent from my HTC ONE using xda app-developers app
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ok new line
$450 instant saving? so the phone is only 99.99? not the 199.99? is it cheaper for business account?
Tried it but when I entered the promo code it said "The promotional code does not apply to any items in your shopping cart. Check the code and try again"
Any idea?
EDIT* Looks like it doesn't work for upgrades.
bummer, sprint sure treat loyal customers pretty well don't they
I went in to the Sprint store this morning to pick up my preorder and I would say I had a very pleasant experience. I dont know if this was the $50 discount spoke about earlier, but without saying anything, the phone rang up at $149. I am upgrading 3 months early, so I paid a $100 UpgradeNow fee. I traded in my Epic Touch 4G for $75 and had the $50 Sprint gift card that I had to buy to hold my preorder, so all in all, I paid $139 in store today. Not too shabby for being impatient and wanting to get rid of my Samsung as quick as possible.
Also, she got my gmail address because she said they were going to send me a $25 Google Play Store card. Nice little bonus :good:
I went to a Sprint store earlier this morning. They had no dummy phones to look at, they had no phones to sell, and they also had no idea that the phone was even released today. (I'm guessing it wasn't a corporate store, but you wouldn't know from looking at it (it's just south of Houston, TX.).
I told them "Well, I know Best Buy has them; I just didn't want to drive all the way over there...".
He said "Well, I'm sure they DON'T, otherwise we would at least have a shipment scheduled or something."
20 minutes later, I was doing the paperwork at BB, with my slick new One in my hands...(It was 199+ tax on a line that was eligible for an upgrade.).
How do these so-called "Sprint" stores even manage to get any business if they literally have no idea of a device's existence on a release day?
Anyway, I'm happy as a clam with my white one, FWIW.
I have and probably will keep my Note 2, just to have, and to mess around with different Roms, and also for its screen size, but this One will definitely be my daily driver. The difference in the builds/the quality of the devices is like night and day.
yourbrotherrex said:
I went to a Sprint store earlier this morning. They had no dummy phones to look at, they had no phones to sell, and they also had no idea that the phone was even released today. (I'm guessing it wasn't a corporate store, but you wouldn't know from looking at it (it's just south of Houston, TX.).
I told them "Well, I know Best Buy has them; I just didn't want to drive all the way over there...".
He said "Well, I'm sure they DON'T, otherwise we would at least have a shipment scheduled or something."
20 minutes later, I was doing the paperwork at BB, with my slick new One in my hands...(It was 199+ tax on a line that was eligible for an upgrade.).
How do these so-called "Sprint" stores even manage to get any business if they literally have no idea of a device's existence on a release day?
Anyway, I'm happy as a clam with my white one, FWIW.
I have and probably will keep my Note 2, just to have, and to mess around with different Roms, and also for its screen size, but this One will definitely be my daily driver. The difference in the builds/the quality of the devices is like night and day.
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/must hold out
.*arrgh*
:silly::silly:
You guys don't even want to hear my story. So I pre ordered from Lets Talk like some of you may have. I get the notification that it won't be here till sometime next week, so I'm like "OK I'll cancel it" as my local store had some in stock. Cancelled it. Went in this morning to a store right when the doors open. They pull up my account and say there's no upgrade for me. So I end up calling Lets Talk to verify if my order had been cancelled. Lets just say that I've been calling Lets Talk and Sprint from 9am-1pm trying to figure out wtf was going on. I finally decide to call Lets Talk one more time. The rep I spoke to said that the order was cancelled when the item was in activation and picking, so they had to manually deactivate the device. Around 130pm when I'm about to leave I receive a call back from Lets Talk saying the upgrade has been reset. Just to make sure I called Sprint customer service and the local Sprint store just to double check that the upgrade was there. Indeed it was so I rushed to pick it up as I had to be at work at 220pm. Got my phone opened it at work and that's my CRAZY CRAZY story. I hope none of you guys had to go through any of that.
Sent from my HTCONE using xda app-developers app
I just went to a sprint store around where I'm at for the weekend and they didn't wanna sell me the phone out right :banghead:
Sent from my SPH-L710 using xda premium
jmlott said:
I went in to the Sprint store this morning to pick up my preorder and I would say I had a very pleasant experience. I dont know if this was the $50 discount spoke about earlier, but without saying anything, the phone rang up at $149. I am upgrading 3 months early, so I paid a $100 UpgradeNow fee. I traded in my Epic Touch 4G for $75 and had the $50 Sprint gift card that I had to buy to hold my preorder, so all in all, I paid $139 in store today. Not too shabby for being impatient and wanting to get rid of my Samsung as quick as possible.
Also, she got my gmail address because she said they were going to send me a $25 Google Play Store card. Nice little bonus :good:
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wtf? my upgrade is July 1 and I was told I have to pay $175 to upgrade now.............how did you manage this? who did you talk to?
Has anyone used Google wallet tap and pay yet on the N6??
SoCoCapricorn said:
Has anyone used Google wallet tap and pay yet on the N6??
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Yep. Works great.
Keep in mind though, that a lot of retailers may show the "Tap 'n Pay" symbol, but they don't have it enabled, so it won't work. Retailers such as Best Buy, Home Depot, Wal-Mart, etc., are trying to start their own service (CurrentC), and have disabled "Tap 'n Pay" as a result. So, you can't take the symbol as a guarantee that Google Wallet will work. However, when it does, it's awesome. Hopefully, these other retailers will come to their senses, and allow "Tap 'n Pay" on their terminals eventually, especially with all of the recent bad press about retailers getting hacked, and credit card information leaking. Google Wallet, as with any "Tap 'n Pay" system (like Apple Pay) doesn't actually give the retailers the credit card information, just a transaction code, so it's a LOT safer, and you should use it whenever it's available. CurrentC wants to pull directly from your checking (which is the whole point -- the retailers are tying to avoid credit card fees), will need your checking account routing information, and won't offer the MasterCard protection that comes with "Tap 'n Pay." Imagine how screwed you'd be if your CHECKING account information get's hacked!
Even if you don't use Google Wallet, you should feel free to download CurrentC (the app is on the Google Play store) long enough to give it a 1-star review. Let these retailers know that this isn't the best way to do business.
jt3 said:
Yep. Works great.
Keep in mind though, that a lot of retailers may show the "Tap 'n Pay" symbol, but they don't have it enabled, so it won't work. Retailers such as Best Buy, Home Depot, Wal-Mart, etc., are trying to start their own service (CurrentC), and have disabled "Tap 'n Pay" as a result. So, you can't take the symbol as a guarantee that Google Wallet will work. However, when it does, it's awesome. Hopefully, these other retailers will come to their senses, and allow "Tap 'n Pay" on their terminals eventually, especially with all of the recent bad press about retailers getting hacked, and credit card information leaking. Google Wallet, as with any "Tap 'n Pay" system (like Apple Pay) doesn't actually give the retailers the credit card information, just a transaction code, so it's a LOT safer, and you should use it whenever it's available. CurrentC wants to pull directly from your checking (which is the whole point -- the retailers are tying to avoid credit card fees), will need your checking account routing information, and won't offer the MasterCard protection that comes with "Tap 'n Pay." Imagine how screwed you'd be if your CHECKING account information get's hacked!
Even if you don't use Google Wallet, you should feel free to download CurrentC (the app is on the Google Play store) long enough to give it a 1-star review. Let these retailers know that this isn't the best way to do business.
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Yeah thank you, ive used google wallet since it debut, I even just ordered the Google wallet Card. I think Google wallet is really safe the way they don't give out your card or account info. It makes me super happy The N6 has Tap and Pay! I love using the feature
Sent from my SPH-L720 using XDA Free mobile app
SoCoCapricorn said:
Yeah thank you, ive used google wallet since it debut, I even just ordered the Google wallet Card. I think Google wallet is really safe the way they don't give out your card or account info. It makes me super happy The N6 has Tap and Pay! I love using the feature
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Just keep in mind that the Wallet card is a bit different than the app. While the app can directly pull from any credit/debit card that you have added to your Wallet account, the physical card will ONLY pull from your Google Wallet balance. It requires that you transfer funds from your checking account or credit card manually prior to any transaction, and if your Google Wallet balance is lower than the transaction amount, the transaction will be denied.
I have a physical Google Wallet card, which I ordered the day they were announced, thinking it'd work like the app. I was very disappointed to find out the above, and it's literally sitting on a shelf unused. I use the app exclusively. I simply never keep a Google Wallet balance, pulling directly from my debit/credit cards. The physical Wallet card is useless to me.
It works great on my Nexus 6! I love the look on people's faces when I psy with it because the Nexus is indeed a whale
Can't wait for all of this crap to settle out. (Disclosure: I work for a large financial company...trust me, you have heard of us and our credit cards...I don't work in the card division, though). I do not have a debit card...ATM card only. There is absolutely nothing to be gained for the consumer with any kind of debit transaction. No way I am giving Home Depot. etc. my checking account info to get set up on their system when I can just use a credit card. I am not going to give up points/miles/cash back and take on increased risk just so I can take my phone out of my pocket instead of my wallet. And we are still a long, long way from not needing a wallet (driver's license, medical insurance card, auto insurance card, AAA card, etc. etc.).
I just wanted to vent a bit about my consumer experiences with my local T-Mobile store.
On 6/30, I went in and purchased a LG G4. Upon swiping my credit card, the POS froze which led to me standing around for an hour and a half while the store employees debated allowing me to leave with my purchase. Funds were deducted from my account.
As the POS froze and no reciept was generated, I was advised to go home and call T-Mobile cx support to ask for one to be emailed. This turned into me running into the store several times as there is absolutely no record of my purchase apart from the POS transaction history.
The deciding factor for me to purchase the LG G4 was the promotions that provided things such as free batteries, SD card, and so on. There were a total of two promos I could apply for. The issue? As I never received a receipt, I was ineligible to receive the advertised promotions.
Upset, I returned to the store and inquired about a refund with no restocking fee for my troubles. Another 45 minutes of standing around, the store Mgr told me under no circumstance could I return the device without a restocking fee. I was given a "Purchase Order" as my reciept (another 30 minutes of standing around) and was advised this would work as the "receipt". I was also advised that I could apply for the new promo that started on 7/1.
Another rejection from the Promo deal site as the "purchase order" is not a valid receipt. I'm so fed up by now, I called customer service and was granted a $50 credit on my account to cover the restocking fee and went back in the store to refund the G4.
Well.. It's been over a week and I'm still waiting for the refund. My bank advises me that there is no pending transactions (should show by the 3rd business day max). Went back into the store to waste another hour (took my laptop with me this time and found a quiet place to sit and work). I'm currently emailing the store Mgr as asked by today to request a "Help Desk" ticket to be put in to force the refund.
This whole experience has been absolutely awful and I'm stuck not only without the phone I wanted - the promo items advertised but also my $400.
WTF T-Mobile?!
Well.. They are going to wire it directly into my bank account (and if I didn't want to share the info, they would of mailed a prepaid Visa).
In another 3-5 business days, we will see!
You should probably tweet this out to Tmobile CEO on twitter. He is pretty active on there and also include T force(Tmobile twitter team). Once he gets involved I guarantee you would get a resolution in under an hour.
Took me almost 5 weeks to get my refund through T-Mobile. Rep told me it would take about a month. Perhaps you would have similar situation.
Sent from my LG-H811 using XDA Free mobile app
took a month for me to get refund,what in reccomend if you want it faster is to contact tmobile usa on twitter and tell them youj want your money to buy another phone and in like a week in a half you should have it in your bank account,there going to ask for your account# and routing#,best way to do it
Should definitely email john legere or tweet. That is ridiculous.
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