Black screen - X 2014 Q&A, Help & Troubleshooting

Hello
I have a big problem. My Moto X doesn't show my android homescreen/ system anymore. When I turn it off and on, I can see the boot animations and when they are finished the screen is black. I can press the power button and it only shows me the power menu, where I can choose to turn it off. So It booted successfully. I also receive messages. I also can entere the recovery menu and see everything. It's just android which won't show anything. Also tried to wipe cache but didn't work.
I know I could do a factory but there's an app which data I didn't backup and I need to keep that!
Is it possible to backup a completely without using the screen?

Moto X 2014 Q&A forum please...
Sent from my Moto X 2014

Sry I'm too upset right now that I didn't notice it. Could a mod move this thread, pls?

Have you tried booting into safe mode

I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?

Related

Help! Stock Moto X bootlooping suddenly

Hi people,
I hoped I would never have to ask for help with my phone, but its randomly bootlooping and I have no idea why or how to fix it.
Basically, I was updating 2 apps on google play, one app updated so I went to open it while other app was updating, and my phone froze. This was slightly strange as it doesn't happen often, but google play always makes my phone lag when updating apps so it wasn't completely unexpected. So held down power button to restart it, then made that final app update again, locked it and left it. 10 minutes later I went to unlock my phone but found it seemingly turned off and feeling extremely hot. turned it on again, and bootlooped (did the 'moto worlds' animations thing then got stuck on rippling moto logo). Absolutely no idea what could have caused it. THis is where I need your guys' help, cause I have no experience of this on a moto X. I held down power button+voldown and got a menu (no idea what its called), tried every option and nothing did anything, there was no recovery, factory and SB tools went to bootloop. pls help!
Thanks in advance!
pinhead97 said:
Hi people,
I hoped I would never have to ask for help with my phone, but its randomly bootlooping and I have no idea why or how to fix it.
Basically, I was updating 2 apps on google play, one app updated so I went to open it while other app was updating, and my phone froze. This was slightly strange as it doesn't happen often, but google play always makes my phone lag when updating apps so it wasn't completely unexpected. So held down power button to restart it, then made that final app update again, locked it and left it. 10 minutes later I went to unlock my phone but found it seemingly turned off and feeling extremely hot. turned it on again, and bootlooped (did the 'moto worlds' animations thing then got stuck on rippling moto logo). Absolutely no idea what could have caused it. THis is where I need your guys' help, cause I have no experience of this on a moto X. I held down power button+voldown and got a menu (no idea what its called), tried every option and nothing did anything, there was no recovery, factory and SB tools went to bootloop. pls help!
Thanks in advance!
Click to expand...
Click to collapse
If everything is stock with stock recovery then hold power + volume down and it should boot into fastboot mode. From there choose recovery and press the volume up. If you get into a screen with a red exclamation mark and a android guy then hold power and volume up for 2 seconds and release. This will bring up the recovery and from there choose wipe cache partition and press power button. This will wipe the cache and hopefully should fix the bootloop you are having.
serophia said:
If everything is stock with stock recovery then hold power + volume down and it should boot into fastboot mode. From there choose recovery and press the volume up. If you get into a screen with a red exclamation mark and a android guy then hold power and volume up for 2 seconds and release. This will bring up the recovery and from there choose wipe cache partition and press power button. This will wipe the cache and hopefully should fix the bootloop you are having.
Click to expand...
Click to collapse
this hasn't worked, it was seemingly stuck trying to wipe the cache for over 5 minutes, so I held power button to reboot it and it still bootloops.
Okay I managed to wipe cache and complete it, hasn't worked, and when I went to do it again it reboots after 10 seconds of trying to wipe it. Am I right in assuming I'll have to wipe data?
If you are still having issues....yes...you may have to try doing a factory reset. Data will be wiped.
If that doesn't help, you may have to flash stock firmware fresh. If you can get your current version files.
Don't downgrade. You'll likely brick.
Yup, ended up wiping data and now its fine. Thanks to google my photos were already backed up, so I didn't lose too much. Thanks anyway guys
pinhead97 said:
Yup, ended up wiping data and now its fine. Thanks to google my photos were already backed up, so I didn't lose too much. Thanks anyway guys
Click to expand...
Click to collapse
What were the two apps you downloaded?

Possibly Soft-Bricked Moto X with flashing recovery screen

Hopefully you guys can help me with my problem. Recently, I downloaded the new Marshmallow app drawer from Android Pit's "Here's how to get Android Marshmallow's new app drawer on Lollipop". It was successfully installed and seemed to be working fine. However, Google Now gave me a message saying that it was not connected to the microphone and that I should reboot my device. Thinking that the actual reboot key combo was power and volume down, I did this and this brought me to the fastboot page. I selected and entered the power up normally option on the top, which the booted my phone to a completely black screen, from which only the "power off" option would show if I held the power button down. I was confused and concluded that the app drawer somehow soft bricked my phone. After reading up on the web, I went into recovery in the fastboot screen, then selected clear cache. Two lines of orange text appeared at the bottom saying that the cache clear was starting and that it was finishing. I hit the power button, tried to boot my phone up, then, recieving another black screen, brought back up the fastboot menu and tried to enter the recovery screen again so that I could factory reset my device. The recovery screen gave me messages about how it could not load the cache, and since then has been flashing on a set interval on my screen (going black, showing the broken Android with "no command" then going black again).
Any ideas on what I can do to fix this problem?
note: (I have not rooted my phone)
cole_15 said:
Hopefully you guys can help me with my problem. Recently, I downloaded the new Marshmallow app drawer from Android Pit's "Here's how to get Android Marshmallow's new app drawer on Lollipop". It was successfully installed and seemed to be working fine. However, Google Now gave me a message saying that it was not connected to the microphone and that I should reboot my device. Thinking that the actual reboot key combo was power and volume down, I did this and this brought me to the fastboot page. I selected and entered the power up normally option on the top, which the booted my phone to a completely black screen, from which only the "power off" option would show if I held the power button down. I was confused and concluded that the app drawer somehow soft bricked my phone. After reading up on the web, I went into recovery in the fastboot screen, then selected clear cache. Two lines of orange text appeared at the bottom saying that the cache clear was starting and that it was finishing. I hit the power button, tried to boot my phone up, then, recieving another black screen, brought back up the fastboot menu and tried to enter the recovery screen again so that I could factory reset my device. The recovery screen gave me messages about how it could not load the cache, and since then has been flashing on a set interval on my screen (going black, showing the broken Android with "no command" then going black again).
Any ideas on what I can do to fix this problem?
note: (I have not rooted my phone)
Click to expand...
Click to collapse
What is the actual model of your phone. Did you have an unlocked bootloader with TWRP?
The black screen problem can only be fixed by doing a factory reset. After you get into the screen with the dead android and an exclamation mark. You need to press power and volume buttons to make a menu appear. Then choose factory reset. Unfortunately you will lose your data, but this will fix it.
Sent from my XT1095 using Tapatalk
AGISCI said:
The black screen problem can only be fixed by doing a factory reset. After you get into the screen with the dead android and an exclamation mark. You need to press power and volume buttons to make a menu appear. Then choose factory reset. Unfortunately you will lose your data, but this will fix it.
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
I have solved the issue... I believe it was stuck in some sort of loop with the revovery mode, because that was flashing periodically on the screen. I was eventually able to get the recovery screen to actually stay on the screen and then reset it. Thanks for the quick reply!
d33dvb said:
What is the actual model of your phone. Did you have an unlocked bootloader with TWRP?
Click to expand...
Click to collapse
I have solved the issue but the actual model is the Moto X 2nd Generation Pure Editon without the bootloader unlocked for anyone with similar issues. Thanks for helping out!
I'm having the same issue today with a Moto X Gen 1 after accepting Verizon's OTA upgrade to Lollipop. Only I can't boot to recovery.
cole_15 said:
I have solved the issue... I believe it was stuck in some sort of loop with the revovery mode, because that was flashing periodically on the screen. I was eventually able to get the recovery screen to actually stay on the screen and then reset it. Thanks for the quick reply!
Click to expand...
Click to collapse
I'm still having the problem that you were facing and cannot get out of that loop sequence. I've booted over and over, tried to launch recovery and nothing... I see some yellow text at the bottom only briefly staying that something couldn't load, then back to the dead-droid/red triangle (no command) for a split second, over and over... I am stuck.
Pfister07 said:
I'm still having the problem that you were facing and cannot get out of that loop sequence. I've booted over and over, tried to launch recovery and nothing... I see some yellow text at the bottom only briefly staying that something couldn't load, then back to the dead-droid/red triangle (no command) for a split second, over and over... I am stuck.
Click to expand...
Click to collapse
I'm having this exact same problem too! The 'dead droid' just constantly flashes over and over, so I am unable to do anything. There was one time when I held power and the low battery icon showed up with a yellow exclamation mark triangle, but I haven't been able to get that screen again. I contacted Motorola and they told me to try and go to settings and do a factory reset... I just told you I can't turn on my phone! What the hell man. I have tried so many things online and none of them worked. From what I'm reading the only was to fix this is to flash a blank bootloader, but those files haven't been released yet.
The worst part is that I have only been using this phone for ONE DAY!:crying:
cole_15 said:
I have solved the issue... I believe it was stuck in some sort of loop with the revovery mode, because that was flashing periodically on the screen. I was eventually able to get the recovery screen to actually stay on the screen and then reset it. Thanks for the quick reply!
Click to expand...
Click to collapse
How did you get the screen to eventually stay on?
mistervino said:
How did you get the screen to eventually stay on?
Click to expand...
Click to collapse
okay so after several guides and steps, i finally got my Moto X (1st Gen) working again using the tutorial here https://www.youtube.com/watch?v=EWDwyqUF6k4
Essentially i flashed a custom recovery like the PhilZ Touch recovery here http://www17.zippyshare.com/v/40132571/file.html by renaming the "philz_touch_6.58.7-ghost.img" file to "boot.img" in fastboot mode and rebooted after that.
And that was it, phone rebooted and is working fine.

Bricked Nexus 6 (Not your typical thread)

So first things first:
I am not a noob, I have been flashing phones for years
The phone has an UNLOCKED bootloader
I know what a bootloader/recovery are etc
So last night I upgraded my phone to 6.0.1. I then decided to root it and get a kernel on for color control. So I download one of the new kernels (Elementalx) for 6.0.1 and the systemless root that he recommended in his post. I flash both files and boot the phone, the phone bootloops twice after the password to boot screen and then it works fine. I install a few things adjust a few things (nothing pertaining to root) and then before I jump into the shower I reboot it. I look at it after a few minutes and it is sitting at the google screen with the padlock, no worries it has happened before so I reboot it only to be met with this same screen. Over and over it just halts here. I do the button trick to get into the bootloader, no dice. No button combination can get me past this screen.
I then go over to my PC and try it out and see if I am getting a Q_BULK issue (I had it happen to my Galaxy Nexus before) and the PC doesn't even acknowledge it, so now I am getting a little worried. I cannot power off the device normally, it just reboots back to here. I can manage a trick with the power cable and some quick button presses to enter the "charging" mode and from there it appears to shut down. Upon boot though it comes right back to this halt. :-/
So, does anyone have ANY experience with this before I contact Motorola? I really don't want to because I have frame swapped and don't look kindly on the process of undoing it for a replacement, but if it must be then it must be. Below is a TLR
Phone boots to Google/padlock screen
CANNOT access the bootloader/recovery through normal means
PC does not recognize it (I did prior in both fastboot and recovery so the drivers are all installed)
the phone does NOT appear to be in Q_BULK
the phone will not shut down, it just boots back to here
It "was" running ElementalX and the systemless root (both are the newest) for 6.0.1
-Current status, sitting on this screen waiting to die... but it has an almost full charge
OK, first off... YOU ARE A NEWBIE.
Turn off the phone and boot to bootloader and use that to load your custom recovery and restore your working backup.
Failing that, fastboot flash the stock image from bootloader mode.
What are you hoping to accomplish by draining your battery completely, this can only make matters worse.
@scryan you are a funny man?
you didnt say anything about trying to get into recovery.. i assume you tried getting unto your recovery?
Hold power button, up and down button all at the same time. If you are on stock recovery wipe user data and cache. See if you can boot into the bootloader afterwards. That's unusual you cannot get into stock or custom (if you have it) recovery.
So you're main problem here is that you can't get into your bootloader or recovery right now? Hmm..... that can't be good. My best guess would be to keep trying to get it into your bootloader, just keep on holding volume down and power for a long time, hopefully if you can get into either bootloader or recovery you can fastboot flash a clean stock image, or restore a nandroid backup (assuming you have one) with TWRP. My best guess though.
Briefly, your device powers on, so there's sign of life. It is either your cable, pc' usb port or the usb socket of the phone is at fault. Did you try with another usb cable at another usb port in the pc ?
Let the phone power down completely. And when it dies, connect it to a charger while briefly holding the vol down button to get into the bootloader. It might take a while since the phone doesn't have any juice but this trick might just work.
If already no warranty, so dissasembly the deive, re-attack your battery

My phone isn't going into boot mode and won't turn on either.

My Moto G (2nd Gen) stopped charging 2 days ago. I tried every solution but it just wouldn't charge. So when it completely drained out, I got into boot mode and tried the recovery option. But the screen would just go black after I selected it.
I started the boot mode many times (by holding the volume down key and the power key) and it would show the different option, i.e., normal reboot, recovery, factory, etc.
Now, my device isn't even going into boot mode. I tried charging it for several hours and still nothing.
If I get it into boot mode, I will try to restore stock firmware and unbrick it. But first I need to get it into boot mode. Please help me. Thanks in advance.

Display broken, black screen but phone still working - how to factory reset?

Hi,
I just received a phone of a friend that hit the floor a little bit too fast. Now it is cracked and there is just a black screen but the phone can still be turned on. As I don't want it to go to waste, it's still partially working and someone can probably make it whole again, I want to sell it. But for this I need the private data to be erased.
So a factory reset is my goal, but for some reason it doesn't work out. I tried the following (which I found somewhere around here but I can't find the thread right now):
1. Get into recovery
2. Press 3 times volume down + power
3. Press 7 times volume down + power
4. Wait for two minutes
5. Press power again
This should erase the data and reboot the phone. I tried it several times but for some reason it doesn't reboot and when I turn it on again it shows my friends user name.
After that I rooted the phone and installed TWRP which worked perfectly fine. But I think I made a mistake there as TWRP is touch only, isn't it? Do I need to download the stock rom and try the factory reset again or is there any other way I can go from here?

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