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ok so these days... i been using RA. alot probably flashing 30 times a day
because of the wifi problem.
the trackball decided to stop working
when i scroll it up it wont work.
scrolling down , left, right works.
(my phone is unlocked) <- i know it avoids the warranty.
so..i decided to take chance and call HTC about warranty
this is what im gonna tell them
that my wifi isnt working
and i didnt find it out till now cause i never used wifi, and used 3G. and recently i canceled my plan and i dont have data plan anymore
so when i tried to use wifi it didntt work , and tell them i already did hard reset and soft reset and even called my router's company and changed the setting of the router and they told me that it has to be the hardware problem of my phone
So, this is my plan
1, call HTC
2, tell them wifi isnt working and its a hardware problem
i have that strange screen touch issuse too when i hold the phone tightly and try to touch the screen it doenst work, and it thinks im touching the bottom of the screen so it goes into menu and dialer when im clicking the middle of the screen, or vibrate cause it thinks im clicking the capacitive button.
3. i'll demand a replacement, and when i send my phone back hopefully it will cover by warranty( i know unlocking the phone avoids the warranty but i know many people have succeded getting replacement eventhough their phone was unlocked)
4. when they receive mine and it turns out its not covered by warranty are they going to charge my 500 dollar.
or find out that my trackball is broke.
what things do that ask? when i call them ? did anyone go through the process? do they require credit card number and all?
bought my phone through craigs about 3 weeks ago i think
lost the number of the seller..( that son of [email protected]#@# told me everything was working when i got it the wifi wasnt working)
EDIT: should i just complain about the screen?
i doubt they're gonna test the wifi and all.
does anyone knows how they inspect their device?
in what awy do i have higher chance getting replacement without issue.
Complain about the screen not working properly which is hardware issue
complain about the wifi <--- could b cause of rooting and messing up idk..
well..i already googled it and trackball isnt covered by warranty..
i have AMOLED screen but..dont really care about if i get SLCD or not..
so just your trackball doesnt work?
just flash everything back to stock recovery partition and all, then call them and say your trackball stopped working
disgustip8ted said:
so just your trackball doesnt work?
just flash everything back to stock recovery partition and all, then call them and say your trackball stopped working
Click to expand...
Click to collapse
i already did but i heard that trackball are not covered by warranty.
It wont be a problem. I had trackball problems too and got a replacement by the end of the week. They don't care about your bootloader. Try it. It's as painless as possible. Stop worrying.
pwig said:
It wont be a problem. I had trackball problems too and got a replacement by the end of the week. They don't care about your bootloader. Try it. It's as painless as possible. Stop worrying.
Click to expand...
Click to collapse
Thank you i am going to call HTC
I'll keep you guys updated.
Update:1 nov-26-2010 , wow less than 10 min i went through the swap process, and got an email for credit card process. ..Now let's just hope they dont charge me $200 cause i rooted the phone!
eunkipark92 said:
Thank you i am going to call HTC
I'll keep you guys updated.
Update:1 nov-26-2010 , wow less than 10 min i went through the swap process, and got an email for credit card process. ..Now let's just hope they dont charge me $200 cause i rooted the phone!
Click to expand...
Click to collapse
you need to go back to stock rom. unlocked bootloader is fine, i suggest NOT sending it back without stock rom
andy2na said:
you need to go back to stock rom. unlocked bootloader is fine, i suggest NOT sending it back without stock rom
Click to expand...
Click to collapse
yup already put everything back to stock. FRG83D
update #2 nov-30 2010
got my replacement from HTC it looks like they sent me a brand new spanking phone
no dusts under the screen, no scratches what so ever, everything works perfectly
, and it looks have it has new parts(which means SLCD)
my old nexus one had dark grey-ish trackball and this one have white-ish light trackball. it looks like the notification light is brighter.
is going to send my old nexus one tomorrow or the day after tomorrow
hopefully they wont charge me.
will update soon
So they send you the replacement first? When u send ur old one do they fix it or do u keep the replacement. The vibrate on mine is screwed up so im thinking of sending it also
Sent from my Nexus One using XDA App
mac208x said:
So they send you the replacement first? When u send ur old one do they fix it or do u keep the replacement. The vibrate on mine is screwed up so im thinking of sending it also
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
When u call them, you have 2 choices, you can either do swap or do repair
in my case i did swap. they will require your credit card number
and you will have $530, pending on your credit card, you have to send it back your old n1 if you want the charge to be dropped
or you can just send your n1,which will take longer..
Rather than creating another thread for a similar issue...I am having issues with my power button. Sometimes it takes about 5 tries to get the screen to come on.
My question is, are they swapping with N1's or does the AT&T version get something else? I have heard about someone receiving a Captivate instead and I do not want a branded / locked phone.
eunkipark92 said:
update #2 nov-30 2010
got my replacement from HTC it looks like they sent me a brand new spanking phone
no dusts under the screen, no scratches what so ever, everything works perfectly
, and it looks have it has new parts(which means SLCD)
my old nexus one had dark grey-ish trackball and this one have white-ish light trackball. it looks like the notification light is brighter.
is going to send my old nexus one tomorrow or the day after tomorrow
hopefully they wont charge me.
will update soon
Click to expand...
Click to collapse
just a question, why do people dislike the SLCD version vs the AMOLED? Isnt SLCD better with battery life and easier to see in sunlight?
andy2na said:
just a question, why do people dislike the SLCD version vs the AMOLED? Isnt SLCD better with battery life and easier to see in sunlight?
Click to expand...
Click to collapse
AMOLED produces more vibrant and richer colors and SLCD creates a sharper picture and a warmer tone,
as far as i know amoled is a little bit better in sunlight, not by much. Its not the screen but its how htc makes thier glass.its like glossy and stuff)
and no amoled have better battery life
eunkipark92 said:
AMOLED produces more vibrant and richer colors and SLCD creates a sharper picture and a warmer tone,
as far as i know amoled is a little bit better in sunlight, not by much. Its not the screen but its how htc makes thier glass.its like glossy and stuff)
and no amoled have better battery life
Click to expand...
Click to collapse
yea, I JUST read the article on engadget comparing the Desire's Amoled vs SLCD:
http://www.engadget.com/2010/09/13/spot-the-difference-htc-desires-slcd-versus-amoled/
I hope I dont have to send mine in now :/
andy2na said:
yea, I JUST read the article on engadget comparing the Desire's Amoled vs SLCD:
http://www.engadget.com/2010/09/13/spot-the-difference-htc-desires-slcd-versus-amoled/
I hope I dont have to send mine in now :/
Click to expand...
Click to collapse
its ok most people cant tell the difference unless its side by side
i cant tell the difference..
update #3: dec-02-2010
i have sent out my old nexus one to HTC
and i just got a mail from them saying they have received my n1 and is in process of inspecting
we'll see how it goes, hopefully they wont charge me
update #4
service is complete. they didnt charge me
update #5 dev-04-2010
sold my nexus one now have mytouch 4g. bye guys
I installed the OTA for kit kat and my phone lost touch control as some other threads are stating. I tried everything, odin , side loading and nothing worked so i went to device center with my active that is no longer under warranty. As soon as i told the representative that i have the active and i did kit kat update he said "and your touch screen doesn't work?" He told me they had tons of people come in today for that issue. I always look on xda first when i have a phone problem so i just wanted to write this post to warn people not to do ota because this could happen, and also for people dealing with this it is a known issue and the device center knows about it.. This guy was awesome btw he even swapped out my battery and gave me the new back cover. Its the little things in life:laugh:
How could it be out of warranty? The phone came out in June and it carries a one year warranty. That is assuming you didn't void it somehow...
mrmartin86 said:
How could it be out of warranty? The phone came out in June and it carries a one year warranty. That is assuming you didn't void it somehow...
Click to expand...
Click to collapse
Thats what i thought! It does have a one year warranty right? I was talking to a rep from att on their online chat service and she was saying that it was only a 3 month warranty which didn't seem right to me. She also told me that the unresponsive touch screen was not a "known issue". I said to her, its only been out a couple of days it can still be an issue with the update. I wasnt gonna bring up warranty with the guy at the device center. As soon as he came walking out with a shiny new (refurbished) active i was very happy and keep my mouth shut.
hm.. I told my brother-in-law to give samsung a call. seems like alot of people are having this issue.. unresponsive, burn in, and super hot battery after kitkat..
NJ_RAMS_FAN said:
hm.. I told my brother-in-law to give samsung a call. seems like alot of people are having this issue.. unresponsive, burn in, and super hot battery after kitkat..
Click to expand...
Click to collapse
im glad you mentioned the burn in's...looked like a plasma tv when it gets an image burned into it....i had the top left of the download screen when in odin burned in..lol. the past 4 days i have been scratching my head to what i did wrong with my phone, glad to know i wasn't the only one. att really should stop the ota and fix it
Update on hold
read this:
http://www.sammobile.com/2014/04/22/samsung-and-att-put-the-galaxy-s4-active-kitkat-ota-update-on-hold/
Regards
Krog
The phone carries a 1 year warranty from Samsung. AT&T offers no warranty on any of the devices they sell but they are allowed to make exceptions on a per case basis. My Active has been shipped off to Samsung 3 times now since June.
Krog72 said:
read this:
http://www.sammobile.com/2014/04/22...e-galaxy-s4-active-kitkat-ota-update-on-hold/
Regards
Krog
Click to expand...
Click to collapse
Thanks for the link! Wonder how long it will take to roll out a fix. Will be scared to flash after dealing with this crap
Sent from my SAMSUNG-SGH-I537 using xda premium
Is anyone else experiencing issue with their screen not rotating to landscape? I don't know if it's me or if there's an issue with the phone itself. I noticed last night my screen wasn't rotating during video playback on Youtube or when surfing the internet.
JediMindTrixx said:
Is anyone else experiencing issue with their screen not rotating to landscape? I don't know if it's me or if there's an issue with the phone itself. I noticed last night my screen wasn't rotating during video playback on Youtube or when surfing the internet.
Click to expand...
Click to collapse
Your not alone.. There are already a few threads talking about the same issue
Brian288 said:
Your not alone.. There are already a few threads talking about the same issue
Click to expand...
Click to collapse
My thread HERE dealing with people edge not working was a result of a bad accelerometer. Same issues: calendar and apps not rotating. I downloaded a clinometer app and would only see the accelerometer track about 14 degrees off center and then stop as I rotated the phone.
I returned the phone this morning for a new one and all's well. 64 GB Whites are starting to sell out though. I had to drive to a BB about 30 minutes away to get a replacement.
jeff_roey said:
My thread HERE dealing with people edge not working was a result of a bad accelerometer. Same issues: calendar and apps not rotating. I downloaded a clinometer app and would only see the accelerometer track about 14 degrees off center and then stop as I rotated the phone.
I returned the phone this morning for a new one and all's well. 64 GB Whites are starting to sell out though. I had to drive to a BB about 30 minutes away to get a replacement.
Click to expand...
Click to collapse
I did the same and found out mine is doing the same thing.
Yeah, I went to Verizon yesterday and they were going to replace it and they didn't have any 64GB white edges. No one within 150 miles does. I have fourteen days to get a new one either by waiting for it to come to the store. I called VZW and they can't do it over the phone and guarantee me a new phone.
So, I will wait for a new one.
Got my replacement and everything is good to go...
You can close this thread.
I'm having the rotation issue too. I've read other places that is a software issue. Gunna have to get a replacement tomorrow.
Well after doing the run arounds with Verizon they're finally sending me a new phone. I called the local stores and there's not a single one within 60 miles that has the white 64GB Edge in stock. I was very hesitant doing it over the phone, but they said they didn't have any certified like new devices yet so that I would most likely get a new device. I did tell them though that I would send it right back if it wasn't a brand new device. Its a shame there's not a simple fix for this issue.
brholt6 said:
Well after doing the run arounds with Verizon they're finally sending me a new phone. I called the local stores and there's not a single one within 60 miles that has the white 64GB Edge in stock. I was very hesitant doing it over the phone, but they said they didn't have any certified like new devices yet so that I would most likely get a new device. I did tell them though that I would send it right back if it wasn't a brand new device. Its a shame there's not a simple fix for this issue.
Click to expand...
Click to collapse
I was in the same boat. No white 64GB edge within 200 miles. I went through the same thing on the phone with Verizon. I had to explain to the CSR on the phone that it is not a warranty claim nor an insurance claim. It is an exchange and there is absolutely no reason for not getting a brand new phone.... But they wanted me to send the phone to them first and then they would send me a brand new one after receiving the bad one. Good you are getting a new one. I actually went a got a black one from the store. I had, had enough of Verizon and just wanted a properly functioning phone.
JediMindTrixx said:
I was in the same boat. No white 64GB edge within 200 miles. I went through the same thing on the phone with Verizon. I had to explain to the CSR on the phone that it is not a warranty claim nor an insurance claim. It is an exchange and there is absolutely no reason for not getting a brand new phone.... But they wanted me to send the phone to them first and then they would send me a brand new one after receiving the bad one. Good you are getting a new one. I actually went a got a black one from the store. I had, had enough of Verizon and just wanted a properly functioning phone.
Click to expand...
Click to collapse
Ya, if it's not new I'll just swap it out at the store for a regular S6. At this point I'm just hoping they keep their word and it's a new device. I'm not a very patient person and with as much time as I've already put in with Verizon, it's not worth it to keep swapping phones.
How's your replacement working so far?
Gave droid-life some info on the issue and they did a write up. Hopefully it'll get some more attention and we'll get a definite answer on the cause from Samsung soon.
brholt6 said:
Ya, if it's not new I'll just swap it out at the store for a regular S6. At this point I'm just hoping they keep their word and it's a new device. I'm not a very patient person and with as much time as I've already put in with Verizon, it's not worth it to keep swapping phones.
How's your replacement working so far?
Click to expand...
Click to collapse
I'm not patient either... Especially when it comes to stuff like this. You should call Verizon after you get your phone and see if they can credit your account for all the hassle. They credited me $40.
Hope it all works out for you!
JediMindTrixx said:
I'm not patient either... Especially when it comes to stuff like this. You should call Verizon after you get your phone and see if they can credit your account for all the hassle. They credited me $40.
Hope it all works out for you!
Click to expand...
Click to collapse
Nice! If the same issue pops up on the new phone I'll definitely be doing that.
So far so good. I'm doing a fast charge to see if that makes it kick the bucket, then I'll add my apps again. If it goes bonkers in a few days, I'll move on to the S6. Anyways, what I wanted to post is some disappointing news (for me). It'll be hard to tell unless anyone else has this issue and can download the "Phone Info Samsung" app. My original phone that had the issue was made on 3-29-15 in China. The phone they replaced it with was also made on 3-29-15 in China. If its hardware related, surely I'm screwed.
Got my edge on launch day and was fine for one day, then wouldn't rotate. So, I replaced it. Agaij, for one day it was fine and then started to not rotate again. I wasn't going to replace it every time this happened, so I waited it out and as of yesterday, the rotation is working fine, like it just fixed itself.
Sent from my SM-G925V using XDA Free mobile app
the phone i have that is not working was made on 2015.04.02 (not sure if February or April) and also made in China. I will check when i get the new phone to find out.
I'm having the same problem. I honestly didn't even realize it until I started seeing people with the issue... Now it bothers the hell out of me. I'm going to try to get a new one from a store after work today.
Although I find it hard to believe it's a hardware issue when this many devices are seeing it. Working right out of the box and then all of a sudden it stops is pretty indicative of software in my eyes... At least that's what I'm hoping for.
Sent from my SM-G925V using XDA Free mobile app
eorsini said:
I'm having the same problem. I honestly didn't even realize it until I started seeing people with the issue... Now it bothers the hell out of me. I'm going to try to get a new one from a store after work today.
Although I find it hard to believe it's a hardware issue when this many devices are seeing it. Working right out of the box and then all of a sudden it stops is pretty indicative of software in my eyes... At least that's what I'm hoping for.
Sent from my SM-G925V using XDA Free mobile app
Click to expand...
Click to collapse
If you dont mind, download the Phone Info Samsung app and share when and where your device was made. Seems like devices made in China are the majority of the ones with the issue.
brholt6 said:
If you dont mind, download the Phone Info Samsung app and share when and where your device was made. Seems like devices made in China are the majority of the ones with the issue.
Click to expand...
Click to collapse
EDITED: Downloaded the wrong app. I'm an idiot.
Made in China. Manufacture date: 2015.03.29
eorsini said:
EDITED: Downloaded the wrong app. I'm an idiot.
Made in China. Manufacture date: 2015.03.29
Click to expand...
Click to collapse
I'm definitely starting to guess it has something to do with the phones made in China. What sucks is the replacement phone I just got was made on 3-29-15 in China too.
Thanks for sharing your info btw!
brholt6 said:
I'm definitely starting to guess it has something to do with the phones made in China. What sucks is the replacement phone I just got was made on 3-29-15 in China too.
Thanks for sharing your info btw!
Click to expand...
Click to collapse
well the next question I have is... does anyone have a phone that WASN'T made in China? I haven't seen anyone mention it was made elsewhere.
Hi All,
So I got my Note 5 a couple of days everything works fine except for the annoying delay in opening of Air command menu once the Spen is pulled out.
The issue doesn't always happen and I noticed that its slow to open up only when the device has been on sleep mode for a while.There is no perceptible delay when I have been using the device and take out the Spen.
Was wondering if that's how it is or is there something up with my device.
Any pointers would be of great help.
Thanks.
I just got my note 5 and I have the same exact issue. There is a long delay after I pull the pen out and then once it finally comes on, the delay is gone. But when the pen is not used for a while and I try to use it again the delay is back.
gso78 said:
I just got my note 5 and I have the same exact issue. There is a long delay after I pull the pen out and then once it finally comes on, the delay is gone. But when the pen is not used for a while and I try to use it again the delay is back.
Click to expand...
Click to collapse
Thanks Gso78 for the confirmation.
Mine is an Indian version N920G ,Since the issue is not widespread wondering if it has got to do with the variant.
Did you find any solution to it.Anybody else facing the same issue?
Regards.
I have the same issue since the time I bought it.
I also experience this. I don't use the pen much, but find it interesting that, like the OP, the issue happens only after the pen is left in for an amount of time. Then subsequent times in near time to the first, there is no/little delay. Suggests it's a software issue and in that case I'd expect most folks to experience this, barring some hardware revision or variances by carrier version.
Mine is a Verizon U.S. model for the record.
Curious if anyone has found the source of this issue, or how wide spread it is (seems not very wide spread considering how few people responded to this thread).
Just wanted to add my name to this list, I have the Indian N920G running Dr.Ketan ROM L8
Yes. I too have same problem. Indian version
Anyone got this resolved? I'm facing the same issue too.
dedee89 said:
Yes. I too have same problem. Indian version
Click to expand...
Click to collapse
Factory reset didn't solve the issue!
gaugan said:
Factory reset didn't solve the issue!
Click to expand...
Click to collapse
No. I tried many times even after getting two updates. I have given to service center and calling them daily two times. One week over. They admit that the manufacturer didnt install a part. I think they called it "black tape" if i heard it correctly. MADE IN INDIA.
dedee89 said:
No. I tried many times even after getting two updates. I have given to service center and calling them daily two times. One week over. They admit that the manufacturer didnt install a part. I think they called it "black tape" if i heard it correctly. MADE IN INDIA.
Click to expand...
Click to collapse
Ohhh.... I'm planning to visit the service station tomorrow! I hope its not a painful experience.
dedee89 said:
No. I tried many times even after getting two updates. I have given to service center and calling them daily two times. One week over. They admit that the manufacturer didnt install a part. I think they called it "black tape" if i heard it correctly. MADE IN INDIA.
Click to expand...
Click to collapse
Motherboard fault they said. Replaced my piece with a Brand New One!
I have no delay, it comes up right when the pen is completely out of the phone. N920P here
They Repaired my phone (not replaced) but they broke back cover. So another 3 days of delay and frustration. And finally got my phone back working fine. Hope not to go service center anytime in future and i to switch to apple.
What's up everyone? Has anyone experienced an issue where the phone's entire display becomes unusable? I've had the phone since the day it came out (March 6 in my case) and last night (3/30) my screen became unresponsive. I had not taken any damage from drops etc. I have the tmobile variant and am on the most current firmware. I factory reset it and it started working. Installed Gboard, nova launcher and chase banking app. I find it hard to believe any of those apps could be causing issues, but its possible?
I have experience this issue twice after that. 3 times total.
I left Samsung on the S6 and came back for the 10 Plus. Sucks that this is happening. I have done research but not much comes up with people's experiences. Any Samsung enthusiast out there, I call upon you for some help lol
Chase is def not responsible, don't use the other two. In the event this is a hardware defect Samsung offers free repairs. Those fortunate enough to live near walk-in facilities needn't wait long, just a few hours for repairs. Ubreak is their partner in the US so that's another route to consider. Also, diagnostics are free.
Maybe T Mobile can exchange it, but I haven't bought a carrier phone since the SK.
Dude ! your not the only one ? it's also happening to me. I thought maybe it was the app, but I think it's the software smh. they need to fix this asap this makes no sense Samsung !
I think we need an update to fix that.
Appvalley TutuApp Tweakbox
ricosuave88 said:
Dude ! your not the only one it's also happening to me. I thought maybe it was the app, but I think it's the software smh. they need to fix this asap this makes no sense Samsung !
Click to expand...
Click to collapse
Are you on the TMobile variant? If so did you update to the firmware they released a week later launch?
I'm going to go to the later and see what they can tell me. I woke up this morning and the phone was again unresponsive. Switched to another phone and an hour later the gs10 is working. I don't know how I'll be about to get the rep to buy my story except to be adamant about the issue. ??*
Ace42 said:
Chase is def not responsible, don't use the other two. In the event this is a hardware defect Samsung offers free repairs. Those fortunate enough to live near walk-in facilities needn't wait long, just a few hours for repairs. Ubreak is their partner in the US so that's another route to consider. Also, diagnostics are free.
Maybe T Mobile can exchange it, but I haven't bought a carrier phone since the SK.
Click to expand...
Click to collapse
UbreakIfix?? Ill have to look into that. I called Samsung support this morning and to no surprise I got no useful help. She did say this issue is a growing one. Im not first to call she said.