Is anyone else getting random complaints that you basically got muted? Like, dead air not just quiet. I've heard this from 5 different people now, completely different times and multiple carriers. Not sure if my phone is just jacked, or if it's something else. I'll be talking, and all of a sudden just disappear like I got muted. I've tried toggling mute and such to no avail.
Your face is hitting 'hold' while on a call I bet. Happened to me the first day I got the phone.
Hmm, maybe. But doesn't it say "Hold" on the screen when you do that? If that's all it is, I will forever hide in a corner of shame. lol. I'll check next time it happens Thanks!
I have DEFINITELY had this several times. Very random. For me the only solution was a reboot. I definitely did not hit the hold button. When this weird problem isn't happening I have no sound quality complaints on my end or the recipients end.
It's really weird
Btw ..... Without custom roms and kernels I'm not sure about this phone. The camera is GREAT but the battery sucks! seems like they just can't make a perfect smartphone
jcrompton said:
I have DEFINITELY had this several times. Very random. For me the only solution was a reboot. I definitely did not hit the hold button. When this weird problem isn't happening I have no sound quality complaints on my end or the recipients end.
It's really weird
Btw ..... Without custom roms and kernels I'm not sure about this phone. The camera is GREAT but the battery sucks! seems like they just can't make a perfect smartphone
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Click to collapse
Same here. I can hear them just fine. Hasn't happened in the past couple days, that I know of anyways. AT&T told me that some devices are having issues with Lollipop and to callback if it happens again.
thegame3202 said:
Same here. I can hear them just fine. Hasn't happened in the past couple days, that I know of anyways. AT&T told me that some devices are having issues with Lollipop and to callback if it happens again.
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Click to collapse
Strange -- this never happened with Lollipop on my M8 for weeks and weeks of use !
jcrompton said:
Strange -- this never happened with Lollipop on my M8 for weeks and weeks of use !
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Click to collapse
That's what I came from too. The person just said "Certain devices", I'm wondering if it's just random phones having a defect since you're the only other one who replied with the issue...
thegame3202 said:
That's what I came from too. The person just said "Certain devices", I'm wondering if it's just random phones having a defect since you're the only other one who replied with the issue...
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Click to collapse
Just happened again. First time in a week
that's happened to me too.
Turns out, when I hold the phone to my face, my pinky covers the mic.
I've had the same issue with my 64GB . I've also had some dropped calls. Unchecking "enhanced HD LTE services" had no affect. I just did a factory reset and even removed my Spigen neo hybrid case that at least 2 reviewers on Amazon said caused their dropped calls. Perhaps some, but not all, S6/S6 edge models are having a problem with VoLTE. You would have to ask AT&T to deactivate it on their end to see if it makes a difference. I don't plan to go that far. If what I've already done doesn't cure it, I will have to return the device. I can put up with just about anything, but not dropped calls on a daily basis, or being unable to hear the caller and vice versa. My S4, HTC M9 and LG G3 are all solid as a rock with no dropped calls so it's definitely something with the S6. I've also gone into developer options to check "aggressive wifi/cell handover" to see if this helps. I'll report back if any of these things helped or eliminated the problem. If anyone else finds a solution, please post. By the way, it's not just an AT&T problem. Posters on the Sprint and Verizon forums seem to be having it even worse.
Apparently, something I did in my post directly above has solved the problem. It's only been a day, but so far no more dropped calls.
rmc69 said:
I've had the same issue with my 64GB . I've also had some dropped calls. Unchecking "enhanced HD LTE services" had no affect. I just did a factory reset and even removed my Spigen neo hybrid case that at least 2 reviewers on Amazon said caused their dropped calls. Perhaps some, but not all, S6/S6 edge models are having a problem with VoLTE. You would have to ask AT&T to deactivate it on their end to see if it makes a difference. I don't plan to go that far. If what I've already done doesn't cure it, I will have to return the device. I can put up with just about anything, but not dropped calls on a daily basis, or being unable to hear the caller and vice versa. My S4, HTC M9 and LG G3 are all solid as a rock with no dropped calls so it's definitely something with the S6. I've also gone into developer options to check "aggressive wifi/cell handover" to see if this helps. I'll report back if any of these things helped or eliminated the problem. If anyone else finds a solution, please post. By the way, it's not just an AT&T problem. Posters on the Sprint and Verizon forums seem to be having it even worse.
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Click to collapse
Interesting... The VoLTE could make sense as I don't think my M8 had that. Let us know if the aggressive handover seems to help. I haven't had this happen in about a week. Thanks!
EDIT: Didn't see you already posted. Thanks! haha
thegame3202 said:
Interesting... The VoLTE could make sense as I don't think my M8 had that. Let us know if the aggressive handover seems to help. I haven't had this happen in about a week. Thanks!
EDIT: Didn't see you already posted. Thanks! haha
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Wanted to chime in here and say I've had the same problem occasionally with VoLTE enabled. Now that I turned it off, it's not a problem. Battery life is better too.
CitizenInsane said:
Wanted to chime in here and say I've had the same problem occasionally with VoLTE enabled. Now that I turned it off, it's not a problem. Battery life is better too.
Click to expand...
Click to collapse
Just wanted to be sure I was clear on which setting you are talking about
I still had the problem after disabling Enhanced 4G LTE Services
jcrompton said:
Just wanted to be sure I was clear on which setting you are talking about
I still had the problem after disabling Enhanced 4G LTE Services
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Click to collapse
That's the one. It definitely solved my problem... Not sure what's going on with yours.
I have an Samsung Galaxy S6 and frequently I answer the phone and people can't hear me but I can hear them. To be honest it's peeing me off now because I have to keep hanging up an keep trying until it works.
Does anyone else have same problem an if so what did you do thanks
If you're holding the phone in your left hand, supporting the weight with your little finger, you can cover the little hole over the microphone by accident. It's just to the right of the usb port.
AoN
theresa 3 said:
I have an Samsung Galaxy S6 and frequently I answer the phone and people can't hear me but I can hear them. To be honest it's peeing me off now because I have to keep hanging up an keep trying until it works.
Does anyone else have same problem an if so what did you do thanks
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Click to collapse
Thank God!!! Until I stumbled on this thread, I thought it was just me. Two GS6 phones. the same problem. I have the same problem. last time, I gave up when one friend in particular kept complaining. I just got the G4. This is my second time trying the GS6, and folks are complaining again. I am at wits end. I switch phones. Again.
Holding phone in right hand, nowhere near microphone.
I have a galaxy s6 from MetroPCS and I have the same issue. People on the other and say they can't hear me and I can hear them fine. I seem to cut in and out. I got a new galaxy s6 and continue to have the same problem. The metro pcs representative also had a galaxy s6 and said he had the same problem and that it was most likely a problem with reception. I told him he was wrong, because I can hear them just fine and no one else on my family plan is having this issue over the same towers with different phones. I am very dissatisfied with the Galaxy s6.
Donophant, did you try disabling "Enhanced 4G LTE Services"?
Related
Hi foks!
I've read in a Tech review that de 2x is withnissing signal droppes when held with your hand.
Can anyone conform this,
I know it will drop on every phone these days and I don't mind if the signal drops.
As long as not everything drops.... (so you still have atleast one signal bar).
I have big hands and am worried about this problem.
I know where your coming from here my hands arnt the smallest..... maybe a case will help? (laughs.... iPhone 4)
Then don't cover the bottom of the phone where the antenna is located.
No problems here.
No problems here either both wifi and gsm are stable
Sent from my LG-P990 using XDA App
Just got the phone.
Signal drop is max 2 bars, I can live with that.
xmoo said:
Just got the phone.
Click to expand...
Click to collapse
Much jealous
xmoo said:
Just got the phone.
Signal drop is max 2 bars, I can live with that.
Click to expand...
Click to collapse
Give us a hands on video if you can man :|
LeviathanPT said:
Give us a hands on video if you can man :|
Click to expand...
Click to collapse
Will do when I have some time.
I don't have antenna problems (as far as i've noticed) but.... I do have one strange problem, I am able to call, and be called., but sometimes I can't hear anything and I'm also not able to talk to the other person. The other person can't hear me as well, it's like a total calling black-out. After rebooting a few times, it works again.. Does anyone has this as well ? (I haven't found out what's causing this)
- SnEAky
SnEAkyy said:
I don't have antenna problems (as far as i've noticed) but.... I do have one strange problem, I am able to call, and be called., but sometimes I can't hear anything and I'm also not able to talk to the other person. The other person can't hear me as well, it's like a total calling black-out. After rebooting a few times, it works again.. Does anyone has this as well ? (I haven't found out what's causing this)
- SnEAky
Click to expand...
Click to collapse
Nope, havn't withnessd it here....
SnEAkyy said:
I don't have antenna problems (as far as i've noticed) but.... I do have one strange problem, I am able to call, and be called., but sometimes I can't hear anything and I'm also not able to talk to the other person. The other person can't hear me as well, it's like a total calling black-out. After rebooting a few times, it works again.. Does anyone has this as well ? (I haven't found out what's causing this)
- SnEAky
Click to expand...
Click to collapse
Hmm.... sounds like you either have a faulty unit, in which case try taking it back or its something to do with your carrier? have you ever experienced these problems before with your carrier?
xmoo said:
Hi foks!
I've read in a Tech review that de 2x is withnissing signal droppes when held with your hand.
Can anyone conform this,
I know it will drop on every phone these days and I don't mind if the signal drops.
As long as not everything drops.... (so you still have atleast one signal bar).
I have big hands and am worried about this problem.
Click to expand...
Click to collapse
I have this issue when the setting is on GSM/UMTS. Then when holding the phone operating it normally you can see the signal drop to one bar and sometimes zero bar. When set to GSM only I get full bar any which way I hold it.
The antenna is clearly on the bottom of the device. Covering it with the palm kills the signal bassically. True tale.
From anandtech:
"Signal Attenuation Comparison in dB—Lower is Better
Cupping Tightly Holding Naturally On an Open Palm
LG Optimus 2X 13.7 9.3 5.9
Nexus S 13.3 6.1 4.3
Droid 2 11.5 5.1 4.5
BlackBerry Torch 15.9 7.1 3.7
Dell Streak 14.0 8.7 4.0
Droid X 15.0 5.1 4.5
iPhone 4 24.6 19.8 9.2
iPhone 3GS 14.3 1.9 0.2
HTC Nexus One 17.7 10.7 6.7"
http://www.anandtech.com/show/4144/...gra-2-review-the-first-dual-core-smartphone/9
I tried it now with 2 hands and full signal. There is no difference.
Sent from my LG-P990 using XDA Premium App
SnEAkyy said:
I don't have antenna problems (as far as i've noticed) but.... I do have one strange problem, I am able to call, and be called., but sometimes I can't hear anything and I'm also not able to talk to the other person. The other person can't hear me as well, it's like a total calling black-out. After rebooting a few times, it works again.. Does anyone has this as well ? (I haven't found out what's causing this)
- SnEAky
Click to expand...
Click to collapse
How long have you been having these issues?
Are you 100% sure it's not carrier issues / local interference.
I manage 15+ mobiles of various makes at work and see the issues you describe maybe once a year, they are usual resolved by rebooting a couple of times and maybe waiting an hour or two.
Moonie17 said:
Hmm.... sounds like you either have a faulty unit, in which case try taking it back or its something to do with your carrier? have you ever experienced these problems before with your carrier?
Click to expand...
Click to collapse
I haven't experienced it before.
BatfinkUK1 said:
How long have you been having these issues?
Are you 100% sure it's not carrier issues / local interference.
I manage 15+ mobiles of various makes at work and see the issues you describe maybe once a year, they are usual resolved by rebooting a couple of times and maybe waiting an hour or two.
Click to expand...
Click to collapse
I had these issues since Tuesday evening and Wednesday almost all day, after booting up to 3 times, it works for a few moments and then it was dead again(I also had some problems with changing the volume in media, the buttons just didnt work in some games). So today i decided to do a hard reset, and so far everything seems like it's working. I tried to call a few times today, and it worked. But there was one moment there was this strange noise, like a zooming bee.. really soft, but the other person could hear it better than me. I was also able again to change the media volume in games.
If i experience any troubles I'll share them again Thanks for the replies so far
-- EDIT
It happened again -.- Can't hear or talk again. Going to call LG and T-mobile about it tomorrow
--EDIT 2
I decided the cancel my contract renewal with this phone. Returned it to T-mobile and i'll just wait a few more months to see what will come ! I just didn't want to take a risk to use the VIP service within the 8 days you can decide to agree on the contract or not. And also, having to use the VIP service while your phone is just 2 days old gives me a bad feeling about this phone (also reading other stories about bugs and stuff). I hope others do enjoy their phone
- SnEAky
I'm hoping this problem is just one bad handset and not epidemic, but I have been hearing VERY consistently from other people that they are having trouble understanding what I'm saying. It is not location specific, I generally have full or nearly full service, and I can hear them just perfectly. But I have been hearing from many people that I talk to about this problem.
I'm going to exchange the phone and get a replacement, assuming this is just my phone and not an HTC ONE problem. Has anybody else been hearing this? If so I may regretfully end up with an S4 =\
I have been having issues as well. Just tried to exchange for an S4 at sprint store and they wanted $35 dollar re-stocking fee. Going to deal with online/phone people now. My HTC One is dropping calls, calls are not clear, and lower data connection in the same environment than my old EVO Shift. Wanted the phone to work out, just didn't.
HTC One call quality/connection
mill1321 said:
I have been having issues as well. Just tried to exchange for an S4 at sprint store and they wanted $35 dollar re-stocking fee. Going to deal with online/phone people now. My HTC One is dropping calls, calls are not clear, and lower data connection in the same environment than my old EVO Shift. Wanted the phone to work out, just didn't.
Click to expand...
Click to collapse
Mine is working beautifully call quality is awesome on both ends and data conection was faster here in boston when put up against my buddy's s4 (also sprint) there were some issues with speakers and radios on some of the HTC ones... mostly the first batch that went out to people who pre-ordered, myself included, but so far i'm issue free.
be warry of that s4 you picked up by the way many people have reported display issues... don't worry though I believe they are software side... people reported black bars appearing on the screen when scrolling I'm pretty sure it's a simple software bug.
drbadass said:
I'm hoping this problem is just one bad handset and not epidemic, but I have been hearing VERY consistently from other people that they are having trouble understanding what I'm saying. It is not location specific, I generally have full or nearly full service, and I can hear them just perfectly. But I have been hearing from many people that I talk to about this problem.
I'm going to exchange the phone and get a replacement, assuming this is just my phone and not an HTC ONE problem. Has anybody else been hearing this? If so I may regretfully end up with an S4 =\
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Click to collapse
Have you got a case on? I was just looking at mine and making sure it has all the right cutouts. Maybe others do not?
Sent from my HTCONE using xda app-developers app
raptoro07 said:
Have you got a case on? I was just looking at mine and making sure it has all the right cutouts. Maybe others do not?
Sent from my HTCONE using xda app-developers app
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Didn't have one for the first 5 days, had it the last 2.. same problems consistent throughout.
i'll confess I use a Bluetooth headset, but the very rare occasion I use the handset I've never had an issue
I was having the same problem, then I realized my pinky was always covering up the microphone. Went 2 days where people were like I can barley hear ya.
Roman G said:
I was having the same problem, then I realized my pinky was always covering up the microphone. Went 2 days where people were like I can barley hear ya.
Click to expand...
Click to collapse
Same thing here man, I had to change how I usually hold my phone... haha - no big deal
Same here... It's the pinky... Even tested it to make sure. Silly place to put the mike...
Sent from my HTCONE using xda app-developers app
Roman G said:
I was having the same problem, then I realized my pinky was always covering up the microphone. Went 2 days where people were like I can barley hear ya.
Click to expand...
Click to collapse
Your realization just kept me from having to return my phone. Thanks lol
Sent from my HTCONE using Tapatalk 2
blizzake said:
Your realization just kept me from having to return my phone. Thanks lol
Sent from my HTCONE using Tapatalk 2
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Click to collapse
It wasn't the pinky for me. As I stated in another thread, I think it's something to do with over-aggressive or poorly handled background noise cutting, or a major problem with dynamic range control going from loud to soft etc.
started actually using the phone for phone calls this week..I'm hearing "its hard to hear you" and "you sound far away" more then I've ever heard before...
It's definitely not the point for me. It happens all the time, most of my calls are using a airave so I'm wondering if that had something to do with it.
Anyone know if this is a sprint related issue? Should I be exchanging my phone?
So my phone is having issues connecting to sprints network both cdma and lte, it will not make calls, and it will not recive or send texts, and when it does text or recive its a large amount of texts that were sent hours ago, is anybody else having this issue, sprint gave me the run around for two days saying it was the network, and then today (which is the 15th day) decided it was my device...HTC wants me to send the device into the repair center, and im royally pissed because I feel like sprint gave me the run around on this to avoid giving me another phone, so I am trying to figue out if any one else is having issues on the mobile network
dogcmp6 said:
So my phone is having issues connecting to sprints network both cdma and lte, it will not make calls, and it will not recive or send texts, and when it does text or recive its a large amount of texts that were sent hours ago, is anybody else having this issue, sprint gave me the run around for two days saying it was the network, and then today (which is the 15th day) decided it was my device...HTC wants me to send the device into the repair center, and im royally pissed because I feel like sprint gave me the run around on this to avoid giving me another phone, so I am trying to figue out if any one else is having issues on the mobile network
Click to expand...
Click to collapse
Had a friends M8 start acting up the last couple days. I hard reset it twice today. Kept jumping in and out of roam. Wouldn't take a profile update. Sat next to my M8 mine was stable. Told him to take it to Sprint, of course he also gets the run around at Sprint. Lady at the Sprint store tells him it's acting up because he doesn't have a sim and he needs to put the sim back in. (I'm guessing she ejected the SD slot and nothing was there). They wouldn't do anything for him. It started working again when he got back, texted me tonight saying signal going in & out again. Told him to try another Sprint store or bring it back. They usually won't swap anything unless they can replicate the issue. I told him to try another store. This is why I refuse to go to the Sprint store unless I absolutely have to. Not only has the network been piss poor for almost a year, the store employees don't deserve minimum wage. If I would have been the one that went today, I may have erupted at the store when the lady tries to tell me my phone is missing a sim card which I know LTE won't work at all if a sim is missing. Not to mention I have no reason to take the sim out. My guess he has a bad radio and phone needs to be swapped. Sounds like you have a similar problem. Since I had my m8 to sit next to it side by side, it's pretty easy to troubleshoot. As much as it sucks going to the store, try another store or go back again hold your ground. I would hard reset everything just to make sure as they will prob make you do that anyway. Oh & not only did they tell him his sim card was missing, they said they don't have any to give him. The sprint store is absolutely worthless.
yeah, mine was working fine across town, but it stopped when i got home, so i suspect it may be the tower 2 blocks away
First phone seemed fine and I was told it was a network issue. I finally got them to switch out my phone and this one worked perfect until it forced a prl update, I wonder if it's not somehow related like that prl issue with the evolte. Has there been any actual updates to prl?
om4 said:
First phone seemed fine and I was told it was a network issue. I finally got them to switch out my phone and this one worked perfect until it forced a prl update, I wonder if it's not somehow related like that prl issue with the evolte. Has there been any actual updates to prl?
Click to expand...
Click to collapse
I argued my way up the sprint tech support tiers (more like i told them i want level 3) got the guy to check the tower that gives me service, and got the statement "how has no one else reported this" the tower is only working at 50-60 percent and having antenna issues...He is giving me a credit everyday they dont have it repaired, and giving me follow up calls until they fix it
dogcmp6 said:
I argued my way up the sprint tech support tiers (more like i told them i want level 3) got the guy to check the tower that gives me service, and got the statement "how has no one else reported this" the tower is only working at 50-60 percent and having antenna issues...He is giving me a credit everyday they dont have it repaired, and giving me follow up calls until they fix it
Click to expand...
Click to collapse
That's awesome!
Curious if I should call Sprint since I've been having to constantly "update" the profile since I got the phone in order to receive texts in a timely manner sometimes. Though, it seems to be okay for now anyway since the last time I forced a profile/prl update with ##SCRTN#.
skizzled said:
That's awesome!
Curious if I should call Sprint since I've been having to constantly "update" the profile since I got the phone in order to receive texts in a timely manner sometimes. Though, it seems to be okay for now anyway since the last time I forced a profile/prl update with ##SCRTN#.
Click to expand...
Click to collapse
I would call sprint, I think some area is the towers, but some peoples issues are related to the device, I would drive around until you are well out of range of the tower where you're having the issue, and see if you still have issues. or see if you are getting any mip errors on your phone
dogcmp6 said:
I would call sprint, I think some area is the towers, but some peoples issues are related to the device, I would drive around until you are well out of range of the tower where you're having the issue, and see if you still have issues. or see if you are getting any mip errors on your phone
Click to expand...
Click to collapse
I'm not so sure it's the device since it seems to be perfectly capable of everything working fluidly when I'm not at home. But, never know.
Where does one view MIP errors? Nothing has popped up on the screen and they have to be logged somewhere.
skizzled said:
I'm not so sure it's the device since it seems to be perfectly capable of everything working fluidly when I'm not at home. But, never know.
Where does one view MIP errors? Nothing has popped up on the screen and they have to be logged somewhere.
Click to expand...
Click to collapse
It would pop up in your status bar with a giant warning triangle (like you get for roaming) and would say "error could not connect to wireless data network"
I get that warning quite often.
Having issues as well. Contacted Sprint. Them dudes told me that it's this Connection Optimizer setting that's ****in it up. Psh whatever...still having the same problems. I'm just hoping it works itself out because idk how I feel about going back to the iPhone 5s right now :/
What they had me do was the hands free activation and then PRL & profile update. I've done this a couple of times now and nothing different has happened. I also just reset my phone for the **** of it (I say that because I knew before doing the reset that it wouldn't do anything).
So yeah, just playing the waiting game and hoping it fixes itself. But I'm starting to doubt that it will. Idk if it's a network issue or not. It's not affecting any other phones around me but didn't someoen say only a few phones have the Sprint Spark? So I guess I need to go through the GSV threads and see what's going on there. If they're having the same issues then I'll feel better. If not, then it's the phone >.<
ms79723 said:
Having issues as well. Contacted Sprint. Them dudes told me that it's this Connection Optimizer setting that's ****in it up. Psh whatever...still having the same problems. I'm just hoping it works itself out because idk how I feel about going back to the iPhone 5s right now :/
What they had me do was the hands free activation and then PRL & profile update. I've done this a couple of times now and nothing different has happened. I also just reset my phone for the **** of it (I say that because I knew before doing the reset that it wouldn't do anything).
So yeah, just playing the waiting game and hoping it fixes itself. But I'm starting to doubt that it will. Idk if it's a network issue or not. It's not affecting any other phones around me but didn't someoen say only a few phones have the Sprint Spark? So I guess I need to go through the GSV threads and see what's going on there. If they're having the same issues then I'll feel better. If not, then it's the phone >.<[/QUOTE
keep track of the number of days its been down, and call sprint so you can get an ac**** credit for the days its not working right, I have already vowed to annoy the holy living crap out of the cs department until they fix it, Im unemployed so I sit around the house filling out job apps all day so its something else to do lol.
Click to expand...
Click to collapse
Just curious everyone what color and where did y'all purchase your M8's
Sent from my 831C using XDA Premium 4 mobile app
Sounds like we are all having VERY similar issues.
Mine is Gun Metal, bought Online from Sprint first day. S/N starts with FA.
I agree with some ones comment above the problems started after Updating Profile/PRL.
I actually got LTE running today. But when I got home 3G won't stay up. Bounces between 1x, 3G, 1X Roam and 3G Roam.
I have a replacement coming tomorrow and I am going to try Updating Profile/PRL/Activate/Factory Reset multiple times AFTER I see it working.
To see what breaks it. Because I rather break it again than wait two months and get screwed.
I suspect the Sprint network is not quite ready for these phones. You might be ok today, but not tomorrow.
I also suspect the Connections Optimizer / Extreme Power Saver possibly being the culprit.
mswlogo said:
Sounds like we are all having VERY similar issues.
Mine is Gun Metal, bought Online from Sprint first day. S/N starts with FA.
I agree with some ones comment above the problems started after Updating Profile/PRL.
I actually got LTE running today. But when I got home 3G won't stay up. Bounces between 1x, 3G, 1X Roam and 3G Roam.
I have a replacement coming tomorrow and I am going to try Updating Profile/PRL/Activate/Factory Reset multiple times AFTER I see it working.
To see what breaks it. Because I rather break it again than wait two months and get screwed.
I suspect the Sprint network is not quite ready for these phones. You might be ok today, but not tomorrow.
I also suspect the Connections Optimizer / Extreme Power Saver possibly being the culprit.
Click to expand...
Click to collapse
Yeah, tech support and CS want to try an airave in my home, but that makes zero since, seeing as I wasnt having issues until last Wednesday, and up until then my phone was working just fine...
,
dogcmp6 said:
Yeah, tech support and CS want to try an airave in my home, but that makes zero since, seeing as I wasnt having issues until last Wednesday, and up until then my phone was working just fine...
,
Click to expand...
Click to collapse
I'm starting to wonder that somehow the phones are ahead of the towers in programming, once you did an update profile, especially with the OTA Firmware (or Harman).
Because my phone runs great in some areas. But just runs terrible in other areas that used to be ok a week ago.
mswlogo said:
I'm starting to wonder that somehow the phones are ahead of the towers in programming, once you did an update profile, especially with the OTA Firmware (or Harman).
Because my phone runs great in some areas. But just runs terrible in other areas that used to be ok a week ago.
Click to expand...
Click to collapse
Its possible, some one else said sprint scrwed up the provisioning on the m8 and the s5, and so some phones are having issues until they can get it sorted out
Any eta for the fix bc cdma only isn't fixing it. Some calls go straight to vm till I make a call for them to come in. This is frustrating!
Sent from my 831C using XDA Premium 4 mobile app
mobilecj said:
Any eta for the fix bc cdma only isn't fixing it. Some calls go straight to vm till I make a call for them to come in. This is frustrating!
Sent from my 831C using XDA Premium 4 mobile app
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not that I have heard of, I am going to take the airave if they let me have it for free, since it seems my phone works fine when i go out of the house, which is rarely
Okay so I kept going to different Sprint stores and one guy said something that sounds believable (because I heard about it online)
He said that it's really the Sprint Spark that's messing up. There's an issue with the hand off. Since there's only one band in use at a time and Sprint's LTE can't handle voice...whenever you want to deal with voice you must go from LTE to CDMA. But he said there's an issue with our phone that's not allowing that to happen correctly. I was googling the **** and I found other people talking about this too. They were saying that the fix is really on Sprint to update their **** so that there's Sprint Spark everywhere.
If what these people are saying is true, then I'm sure I'm ****ed. And I think they're right to some degree. There's an issue with the hand off. In my house I have a weak LTE Spark connection. If I go into airplane mode and then come out of it, I can connect to Spark. But then it drops and everything stops working. If I go downtown I have a strong Spark connection and it seems like everything with my phone is fine. If I just drive from my place to downtown, I experience the drop. It's ridiculous.
So I can see how that's all true. But I'm really hoping it's not because if it is then I can't use this phone for a while. I kinda feel like I wasted money on it...this single band at a time **** is dumb. Yeah it may be easy on the battery life...but it's not helping with phone usage. Sprint wasn't ready for this :/
Here's link to what I was reading:
https://community.sprint.com/baw/thread/154841?start=45&tstart=0
Hi All,
So I got my Note 5 a couple of days everything works fine except for the annoying delay in opening of Air command menu once the Spen is pulled out.
The issue doesn't always happen and I noticed that its slow to open up only when the device has been on sleep mode for a while.There is no perceptible delay when I have been using the device and take out the Spen.
Was wondering if that's how it is or is there something up with my device.
Any pointers would be of great help.
Thanks.
I just got my note 5 and I have the same exact issue. There is a long delay after I pull the pen out and then once it finally comes on, the delay is gone. But when the pen is not used for a while and I try to use it again the delay is back.
gso78 said:
I just got my note 5 and I have the same exact issue. There is a long delay after I pull the pen out and then once it finally comes on, the delay is gone. But when the pen is not used for a while and I try to use it again the delay is back.
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Thanks Gso78 for the confirmation.
Mine is an Indian version N920G ,Since the issue is not widespread wondering if it has got to do with the variant.
Did you find any solution to it.Anybody else facing the same issue?
Regards.
I have the same issue since the time I bought it.
I also experience this. I don't use the pen much, but find it interesting that, like the OP, the issue happens only after the pen is left in for an amount of time. Then subsequent times in near time to the first, there is no/little delay. Suggests it's a software issue and in that case I'd expect most folks to experience this, barring some hardware revision or variances by carrier version.
Mine is a Verizon U.S. model for the record.
Curious if anyone has found the source of this issue, or how wide spread it is (seems not very wide spread considering how few people responded to this thread).
Just wanted to add my name to this list, I have the Indian N920G running Dr.Ketan ROM L8
Yes. I too have same problem. Indian version
Anyone got this resolved? I'm facing the same issue too.
dedee89 said:
Yes. I too have same problem. Indian version
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Factory reset didn't solve the issue!
gaugan said:
Factory reset didn't solve the issue!
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No. I tried many times even after getting two updates. I have given to service center and calling them daily two times. One week over. They admit that the manufacturer didnt install a part. I think they called it "black tape" if i heard it correctly. MADE IN INDIA.
dedee89 said:
No. I tried many times even after getting two updates. I have given to service center and calling them daily two times. One week over. They admit that the manufacturer didnt install a part. I think they called it "black tape" if i heard it correctly. MADE IN INDIA.
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Ohhh.... I'm planning to visit the service station tomorrow! I hope its not a painful experience.
dedee89 said:
No. I tried many times even after getting two updates. I have given to service center and calling them daily two times. One week over. They admit that the manufacturer didnt install a part. I think they called it "black tape" if i heard it correctly. MADE IN INDIA.
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Motherboard fault they said. Replaced my piece with a Brand New One!
I have no delay, it comes up right when the pen is completely out of the phone. N920P here
They Repaired my phone (not replaced) but they broke back cover. So another 3 days of delay and frustration. And finally got my phone back working fine. Hope not to go service center anytime in future and i to switch to apple.
My issue seems to pop up when LTE is in use. After using it, LTE will jus stop working for a couple minutes. Signal will still be there and LTE but won't work. Thinking about getting a replacement but I wanna see if any other Sprint users have had this problem
alfamega190 said:
My issue seems to pop up when LTE is in use. After using it, LTE will jus stop working for a couple minutes. Signal will still be there and LTE but won't work. Thinking about getting a replacement but I wanna see if any other Sprint users have had this problem
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I did until I did a prl update...all was fine afterwards
Happens when coming off WiFi for me, have to toggle air plane mode or update prl to get her working
vincey2kr1 said:
Happens when coming off WiFi for me, have to toggle air plane mode or update prl to get her working
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Same here. Coming from Wi-Fi I lose my LTE. Glad to here I'm not the only one.
I have been having connectivity issues since I got this phone on the 5th...finally replaced it week n half later an still having same issue. It doesn't load fast and stays in 3G status most of the time. Have 6 other lines on my account and not having problems with any of them... have been using my iPhone 7 plus most of the time due to issues... am using it now to type this comment...customer care tried fixing 4 times and 2 trips to corporate to fix... the 2nd trip to replace... still hav issues... not sure what the heck is wrong. Brand new minutes started today...so that's not an issue...I'm jus abt at a loss
Frustrated33 said:
I have been having connectivity issues since I got this phone on the 5th...finally replaced it week n half later an still having same issue. It doesn't load fast and stays in 3G status most of the time. Have 6 other lines on my account and not having problems with any of them... have been using my iPhone 7 plus most of the time due to issues... am using it now to type this comment...customer care tried fixing 4 times and 2 trips to corporate to fix... the 2nd trip to replace... still hav issues... not sure what the heck is wrong. Brand new minutes started today...so that's not an issue...I'm jus abt at a loss
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So maybe it's a software issue. I'm hoping an update will fix it.
alfamega190 said:
So maybe it's a software issue. I'm hoping an update will fix it.
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When connected to LTE it doesn't load fast like with ur note 8. But I'm not having the 3g issue. Still a problem though
After calling Sprint again today to look into this issue...they were baffled and could not figure it out so a ticket was created for Tech support to call me back in 5 - 7 business days.
I got off the phone and did some more trouble shooting on my own again. I starred at the phone for awhile and got a wild thought abt my lil plastic case I had on the phone...and sure enough thts wht it was. Just a plastic case with separate top an bottom peices tht was plastic to look like metal...and i do believe that thm 2 lil pieces on my case was interfering with the signal. I have the exact same case on my iPhone 7 Plus jus a different color and there is no interference at all. I took the case off and hav had the best signal...full bars and LTE ever since...All this time it was the case that was purchased from Sprints website. So I will be taking the case back because my phone is now completely naked lol and I need a new one. Problem solved!
............
not anymore
alfamega190 said:
My issue seems to pop up when LTE is in use. After using it, LTE will jus stop working for a couple minutes. Signal will still be there and LTE but won't work. Thinking about getting a replacement but I wanna see if any other Sprint users have had this problem
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Update... Got a replacement on September 26 from my local Best buy and all LTE issues r gone?? Phone is blazing fast now.
alfamega190 said:
Update... Got a replacement on September 26 from my local Best buy and all LTE issues r gone?? Phone is blazing fast now.
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Well..... back again. Same issues. Pages load at a snail pace. LTE cute in n out. Downloads seem to be unaffected though. I did a speed test and got this result...
Just returned my Note 8 today before the 14 day period. Had multiple issues with network...and multiple calls with tech support.
No calls coming through, straight to vm...double texts. Getting a replacement in a couple days, hoping for much better experience.
Had issues before i put a case on it. Tech support did all the usual reset, reactivation, *720, 730, 740, multiple prl and profile updates. Figured it was only going to get worse. Didn't want to risk not being able to return. $35 restocking...oh well. Back to my trusty note 2 for a couple days
Sprint tech and manager tried to tell me that that practically the whole city had tower issues and that the phone was working as its supposed to. I use the phone for work, so reliability is important. Sprint store did everything in their power to prevent a return. Diagnostics run on some Windows 95 laptop was a joke.
Code Blooded said:
Just returned my Note 8 today before the 14 day period. Had multiple issues with network...and multiple calls with tech support.
No calls coming through, straight to vm...double texts. Getting a replacement in a couple days, hoping for much better experience.
Had issues before i put a case on it. Tech support did all the usual reset, reactivation, *720, 730, 740, multiple prl and profile updates. Figured it was only going to get worse. Didn't want to risk not being able to return. $35 restocking...oh well. Back to my trusty note 2 for a couple days
Sprint tech and manager tried to tell me that that practically the whole city had tower issues and that the phone was working as its supposed to. I use the phone for work, so reliability is important. Sprint store did everything in their power to prevent a return. Diagnostics run on some Windows 95 laptop was a joke.
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Ssame here. Really annoying. I wanna keep the phone but these issues r really getting to me. My replacement was fine for the first week or so, then right back to the BS. Not sure if it is Cache issue or Wut. But it starting out fine then going to this is really odd. Also, I uninstalled all apps that i had recently installed and nothing
alfamega190 said:
Ssame here. Really annoying. I wanna keep the phone but these issues r really getting to me. My replacement was fine for the first week or so, then right back to the BS. Not sure if it is Cache issue or Wut. But it starting out fine then going to this is really odd. Also, I uninstalled all apps that i had recently installed and nothing
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Tried to post of pic of download speeds but can't do it. I'm getting 108 mb down and 3mb up. Not sure wut the issue is with LTE but that is .ore than enough to do simple tasks like web browsing
I was able to get a better download speed from turning enhanced LTE on by using shortcut master lite and searching lte....the setting is
com.samsung.networkui.usa.EnhancedLteServices
Under mobile networks...
Just search EnhancedLteServices in shortcut master lite to enable and see if it helps you
BlueFox721 said:
I was able to get a better download speed from turning enhanced LTE on by using shortcut master lite and searching lte....the setting is
com.samsung.networkui.usa.EnhancedLteServices
Under mobile networks...
Just search EnhancedLteServices in shortcut master lite to enable and see if it helps you
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Jus enabled it. Never heard of that option. I'm on Sprint so not sure if that make a difference..... Will check back in sometime,2morrow
alfamega190 said:
Jus enabled it. Never heard of that option. I'm on Sprint so not sure if that make a difference..... Will check back in sometime,2morrow
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I am on Sprint and mine was improved
BlueFox721 said:
I am on Sprint and mine was improved
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Ok. I will see how my day goes with it enabled. Thx
alfamega190 said:
Ok. I will see how my day goes with it enabled. Thx
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Still the same but I have noticed something wierd.. So my LTE issues always come when I'm surfing the web in chrome or the Samsung browser, pages slow to load sometimes not loading at all. Blue bar jus moves like a snail. And if I go to another like youtube to watch a video it loads up jus fine. Odd...