[Q] Kindle Fire HD boot loop....kinda??? - 7" Kindle Fire HD Q&A, Help & Troubleshooting

So my daughter has had this Kindle Fire HD since Christmas 2012. She dropped it. While there are no outward signs of damage, it won't turn on. Here's what it does:
When plugged in to the wall charger it flickers like it wants to come on. The kindle fire screen will flash for like a second, then black again, over and over, forever. Sometimes the kindle fire logo is fully formed, sometimes it's distorted with lines through it. It does this with the battery plugged in, and without.
When plugged in to the computer USB port I get nothing. Although, once, when we turned off the lights in the room, you could see that the back light was lit up a little and flickering, brighter on the left side.
When not plugged in at all we get nothing.
I've tried holding the power button in for 10, 25, 30, 60, and 90 seconds at a time, to no avail. Nothing changes.
I've searched the internet and I can't find anyone with this problem, or anything even remotely similar. Searching "dropped kindle" gets me broken screens, searching "boot loop" or "won't turn on" gets me hard reset results, searching "flickering screen" gets me results about some screen flicker issue I guess has been experienced by some.
I'm pretty handy when it comes to most things, and I can follow tutorials and instructionals like a champ, but I am not an electronics guy, so without guidance I have no clue where to start.
Does anyone have any clue about this, or has anyone experienced anything like this?
Someone please help!

alexkharden said:
So my daughter has had this Kindle Fire HD since Christmas 2012. She dropped it. While there are no outward signs of damage, it won't turn on. Here's what it does:
When plugged in to the wall charger it flickers like it wants to come on. The kindle fire screen will flash for like a second, then black again, over and over, forever. Sometimes the kindle fire logo is fully formed, sometimes it's distorted with lines through it. It does this with the battery plugged in, and without.
When plugged in to the computer USB port I get nothing. Although, once, when we turned off the lights in the room, you could see that the back light was lit up a little and flickering, brighter on the left side.
When not plugged in at all we get nothing.
I've tried holding the power button in for 10, 25, 30, 60, and 90 seconds at a time, to no avail. Nothing changes.
I've searched the internet and I can't find anyone with this problem, or anything even remotely similar. Searching "dropped kindle" gets me broken screens, searching "boot loop" or "won't turn on" gets me hard reset results, searching "flickering screen" gets me results about some screen flicker issue I guess has been experienced by some.
I'm pretty handy when it comes to most things, and I can follow tutorials and instructionals like a champ, but I am not an electronics guy, so without guidance I have no clue where to start.
Does anyone have any clue about this, or has anyone experienced anything like this?
Someone please help!
Click to expand...
Click to collapse
If this is something that started right after it was dropped then it sounds like its a hardware issue and not much you can do about it. Being that it is so old I seriously doubt Amazon would do anything but I would still give it a shot, they have surprised me before with things they will replace. Just depends on the agent you get on the phone.
PS- Might just be time to upgrade, lol

onemeila said:
If this is something that started right after it was dropped then it sounds like its a hardware issue and not much you can do about it. Being that it is so old I seriously doubt Amazon would do anything but I would still give it a shot, they have surprised me before with things they will replace. Just depends on the agent you get on the phone.
PS- Might just be time to upgrade, lol
Click to expand...
Click to collapse
That's what I was thinking too, but then there was a development.
Ok, so I was messing with it again last night and discovered that if I actually physically flex the device I can get it to come on and work normally. If it relaxes too much or if I flex it the other way it goes off instantly. Flexing occurs by pushing on the center on the back of the device, while pinning the top and bottom of the device. When I say flexing, I don't mean so much that it bends the device, more pressure on the center back, but if don't hold the top and bottom then it doesn't work, so it's very much a flexing motion.
I'm thinking motherboard is cracked, or motherboard component is knocked loose. Does this sound reasonable given the circumstances?

Doesnt sound like anything was actually broken/"cracked", probably just knocked loose. But unless you feel comfortable taking it apart and looking to see if it is something obvious, which could be as small as a resistor loose or as big as some data connector/cable popped loose, then a new one is probably going to cost less(99$ on amazon for 2014 fire hd) than getting repaired.

Related

WTF: LED light constantly on/won't turn off

My camera led light just started acting funny an hour ago. It turned on and it si now impossible to turn the damn thing off. It still stays on when the phone is turned off. I've tried removing the battery and then put it back again. As soon as the battery is in, the light turns on again. I've tried a soft reset and ultimately a hard reset. Light remains on.
Don't want to have to go to Sony for this because I bought the phone off the bay a month ago and therefore don't have a receipt so it won't fall under warranty. Anyone have any ideas? What a pisser.
hi,same here
I think its a hardware issue where the cables have been short and are giving direct connection. I dont know if this will work but try to tap the phone a little hard on your palm. If its just a loose contact it might get sorted. This is a very crude way.
You guys want help or just venting air?
Great story.... so ?!
If you guys want venting off air, that was it! If you are looking for help however, then KINDLY state some info, like:
what the frak is the phone model, firmware, recently flashed, if so to what. Branded or unbranded, built date, etc.!
After that, perhaps a few answers can be expected
MichaeltheImage: I doubt that in this case this had anything to do with software because of the fact that it remained on after a boot or when the phone is off.
Moleculez: Yesterday it ended up fading by itself after 2 or 3 hours. This morning it started again as I removed the battery. Tapped the led side of the phone on my palm a few times; and it worked. Thanks.
"Anything mechanical, give it a good bash."
Incase someone is still looking for a way to fix this problem:
I managed to pry the plastic covering off of the camera lense/ LED with a needle.
All it took was a slight nudge on the LED cluster to reposition it. It was situated slightly off to one side, causing the short circuit which lead to the LED being constantly lit.
Problem is, in my initial frustration I poked the LED and broke it which, as a result of the short, meant that although the LED was no longer lit it still drew power from the battery.
The only way I know that the later fix worked was by using a power consumption monitoring tool to verify that the LED (and the short circuit) was no longer drawing power.
Awesome.

WSOD! Help!!

My tilt is acting very nasty lately. Over the past few weeks, I noticed that when I turned on the display, occasionally I would get something that looked like the static that you see on TV, but with colors. I would just turn off the screen, and turn it back on to clear it.
Now it's gotten worst! 98% of the time, it intermitantly gives me a blank solid white screen when I turn it on. Occasionally I can just turn to screen off, and on to reset it.
I'm running OEM WM6.1, and I've tried to reinstall the OS, but it didn't help. My phone has taken a beating, and the top corner has had a small crack in it over the past 2 months, but it didn't effect the touch screen, or picture. I also took off the cover to make sure the cables were all snug, and it didn't help.
Any suggestions?
Something got corrupted. If you search WIKI, it's call the 3 color screen stuck .. and you're better off posting at thread below. I hope someone can give you help (if you follow those steps and still no good)
As rule of thumb, do a lot of reading first
http://forum.xda-developers.com/showthread.php?t=423486
On a second thought, it might be the LCD itself broken ..
Oh, believe me.. I'm not one to turn to the forums without doing research myself! All the research I was coming up with seemed to point to a slightly different WSOD though. I think you are right about the screen being broken. I've reinstalled the software, and it acts up even when booting up!
Unfortunately, I'm not impressed with ANYTHING on the market to date! If I'm unable to fix this, I'll just go back to a RAZR until the next gen WM7 phones come out. (With a tilt screen of course!!)
Oh, and even though the screen goes white, it's not stuck, as it fully boots up; I can hear sounds, and even activate the touch screen.
Also, I forgot to mention.. the first problem I started experiencing was that my tilt would go back from landscape mode! It was like the video board was crapping out. I could even see a slight flicker in the display from the refresh rate.
hi i think you may need a new Need a new flex cable ribbon as i had the same problem once
Thanks Tayzaa, I think you could be on to something. I'll open it up and take another look!
Hi!
is this problem solved?
WSOD is bug of Hermes. I would know if kaiser have the same WSOD-bug with D-pad?

Huge problem with G1...

Yesterday I was texting someone, didnt even finish the message because something else demanded my attention. So I close the keyboard and put it in my pocket.
5 minutes later I take my phone out, and its off. I try to turn it on but nothing happens. Tried taking out the battery and SIM, waiting a few minutes, and put them back in, still nothing. I take it up to T-mobile and they tell me its a month out of warranty.
So earlier today, I say "ehh what the hell" so I try again, this time I held the power down for about 10 seconds, while its connected to a charger, and it boots up! I get past the G1 screen to the Cyanogenized boot screen (5.0.7 test 5 if it helps...) and in excitement I call someone in to show them. As I pick up the phone to show them, the usb cable is yanked out, and the screen goes black. Never felt ****tier. Tried to get it to power on again....back to square 1.
About an hour or two later, I look over and the face keys and keyboard are backlit, but still nothing on the screen. I also noticed that if I take the battery out while its off the charger, the backlight for the buttons will turn off, but will immediately come back on once the battery goes back in.
Basically, Im stumped, and any help would be appreciated.
EDIT: Now the button backlight is off...
I think your phone didn't shut off actually.
Try the 3 finger solute!
Hold send, end, and the menu button.
I've also had this happen to me, and to tell you the truth it didn't turn out good. :/
After awhile My touch went completely out.
It happened when I was running an experimental rom.
Also try restoring a back up if you created one before it started happening. :/
Well I know its off, Ive taken the battery out, and havent gotten it to come back on except for the one time. And Ive removed the battery since then as well. Ive tried power+home, power+camera, power+menu+send. None of them have worked.
One of two things, hopefully the first:
1.) You have a bad battery, replace it, or borrow a friend's and see if that works.
2.) You have a new paperweight. In that case, my condolences, friend.
Seriously, though, from what you described, it sounds like your battery just bit it. Try taking it out and examining it for any bulging or swelling that may not have been there before.
The woman at the T-mobile store tested a different battery and a different charger, so in my case its not likely, but I will give it another shot, since things have somewhat perked up. Right now the button backlights will randomly come on and stay on for a while, slowly dimming, and then eventually turn off, only to come back on later.
thegreatcity said:
The woman at the T-mobile store tested a different battery and a different charger, so in my case its not likely, but I will give it another shot, since things have somewhat perked up. Right now the button backlights will randomly come on and stay on for a while, slowly dimming, and then eventually turn off, only to come back on later.
Click to expand...
Click to collapse
After reading you tried different batteries, I think you're in the market for a new phone. =[
The battery idea was the only thing I could have thought of as well.
Hope you manage to figure this out without having to buy a new phone, though. =[
In regards to your most recent post, sounds like some kind of short. There wasn't any water exposure was there? I've actually heard of people having there phones in their jeans pocket and sweating enough to turn the indicator and fry the board.
But yeah, it sounds like phone death. I would totally disassemble it and check for any corrosion though. Who knows, you may save it, then you have fat bragging rights
Ninjineer said:
In regards to your most recent post, sounds like some kind of short. There wasn't any water exposure was there? I've actually heard of people having there phones in their jeans pocket and sweating enough to turn the indicator and fry the board.
Click to expand...
Click to collapse
They must be doing some serious running.... or be really, really fat.
Btw, you can check to see if your G1 got exposed to water, OP. Take out battery and there's a little sticker under the IMEI sticker. Its round. If it's white - you're good. Any other color (i think it turns red or blue?) there's water damage.

[Q] My screen taps/touches/clicks itself

as the title says i was reading when the menu started showing and hiding again and again i tought was some book issues but when i got to the homescreen it began to run apps i had on it, i have no idea of the cause of this problem
I've had this same problem. I believe it's just the software and not a deficient screen. If you look over on the nookdevs website, there's a page about recalibrating the screen. I've tried it a couple of times and it's definitely improved it. Every now and then something wacky happens, but I guess that's to be expected when you let B&N develop for Android.
I had this happen myself once, and it was pretty annoying... If I didn't have adb available I don't think I could have fixed it until I did. I wasn't able to tap the screen myself, it was taping all over the place.
I did manage after a few minutes to get multitouch paint installed and it was drawing weird dots, lines, angles, etc...
I now have the recalibrate command in gscript but not sure I could run it while it's acting up. Luckily it's only happened once, and it happened while plugged in but never seen it happen again.
Happens a lot on my NC, and I think every time its because my kids touch it with dirty fingers (sweets, chocolate etc), smearing small amounts of dirt on the screen.
The screen goes nuts within few seconds, thinks its being clicked etc...
Wiping/cleaning the screen helps to resore normal behavior, btw - while the screen is moist it does not work for me at all...
Ordered screen protectors, lets see if it makes a differencel
My screen randomly goes nuts as well. It seems like a sudden, rather than a gradual thing. The screen sometimes gets pretty dirty, but cleaning it didn't seem to make much difference. Odd thing is, what DID make a difference was taking it out of the aftermarket case. I have no idea why this would work, but it does. One thing this case does is that it pushes the power and volume buttons in, as it uses four elastic straps at the corners. Maybe holding these buttons a certain way recalibrates the screen, and if you're touching it at the time, it freaks out?
I've noticed my screen only bugs out when I have it plugged into the charger.
As long as its unplugged, its fine. As soon as i pop in the cord, the screen goes haywire.
Only the wall charger though, not when its plugged into the USB on the computer.
My screen was doing that until I got a screen protector.
Sent from my LogicPD Zoom2 using XDA App
Also, if you lock and unlock the NC it should stop acting funny.
I noticed that too. Mine hasn't gone REALLY nuts since I took it out of it's case, but sometimes when playing angry birds, it freaks out to the point where I can't play. Hitting the power button, and then hitting it again, and unlocking makes it normal. Wouldn't that indicate it's software instead of hardware? Maybe there's more than one problem?
RChadwick said:
I noticed that too. Mine hasn't gone REALLY nuts since I took it out of it's case, but sometimes when playing angry birds, it freaks out to the point where I can't play. Hitting the power button, and then hitting it again, and unlocking makes it normal. Wouldn't that indicate it's software instead of hardware? Maybe there's more than one problem?
Click to expand...
Click to collapse
Mine does the same thing every now and again. And like you, locking the screen and waking it back up fixes it every time. It's definitely software related.
Do your cases have a latch? With a magnet? Because I'm starting to think that may have something to do with it.
My case has a latch, but the magnet is not against the nook when I'm using it..
HotShotAzn said:
Do your cases have a latch? With a magnet? Because I'm starting to think that may have something to do with it.
Click to expand...
Click to collapse
Heh, I've considered that.. Also considered the mystery sensor to the left of the Nook button too.. Nook is afraid of the dark.
Seriously though, with the CPU guvna' set to ondemand and wifi turned OFF before I power it off I haven't seen it reboot yet. It rebooted once yesterday and I know it had wifi left on as I had just been using it and didn't turn it off before it went to sleep.
So totally making up numbers here....
Default CPU governor + wifi on = 30% chance it's gonna reboot when it goes to sleep..
ondemand governor + wifi on = 20% chance it's gonna reboot
ondemand govenor + wifi off = <10% chance it's gonna reboot (not gonna even say 0 here.. heh)
RChadwick said:
My case has a latch, but the magnet is not against the nook when I'm using it..
Click to expand...
Click to collapse
I tested this theory. When the Nook is in the case, I get crazy screen taps when i try to type something. Out of the case, its perfectly fine.
When I just rest the Nook on the open case (not inside the straps/holders), it will also get crazy screen taps.
One thing to note is I also did not have any problems before updating to 1.0.1. Not saying the update is the cause of the problem but its one of the variables.

Time for a new phone?

So in the middle of the day, I pulled my phone out of my pocket to check the time. I was faced with a black, backlit screen. It'd turn off and back on every 5 seconds or so. I pulled the battery, attempted to turn it on, but I was faced with the same black, backlit screen. It continued the cycle.
I tried powering it on in bootloader mode. This caused the backlight to stay on continuously, but again, nothing on the screen. No M logo, not even a faint hint of text.
Is this phone done for?
It may be possible that it is just the screen, however I do not have the phone to look at it. If you plug it in when it is powered on do you get a recognized device on windows/linux?
The wires connecting the LCD screen could also be loose. If you are at all tech savy you might try taking it apart and looking at it.
The Droid is an amazing phone, but it is getting outdated pretty fast. I still use the Moto Droid and have no problems.
Do you have the insurance with Asurion? if so you can send it in and they charge like $50 to replace the phone.
xslntx said:
So in the middle of the day, I pulled my phone out of my pocket to check the time. I was faced with a black, backlit screen. It'd turn off and back on every 5 seconds or so. I pulled the battery, attempted to turn it on, but I was faced with the same black, backlit screen. It continued the cycle.
I tried powering it on in bootloader mode. This caused the backlight to stay on continuously, but again, nothing on the screen. No M logo, not even a faint hint of text.
Is this phone done for?
Click to expand...
Click to collapse
I would contact the manufacturer/carrier if there is still a warranty. If not, I would still contact to see if there is anything they can recommend, or if they will fix it for a minimal fee. Otherwise, look up how to take apart your milestone/droid on these forums and check for a loose connection or something. If all else fails, you may be able to buy a replacement screen. Those are the steps I would follow, but contact motorola/carrier first no matter what.
Good luck.

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