[Q] Horrible distortion through earphones - Nexus 6 Q&A, Help & Troubleshooting

I got my second N6 last Thursday (the back on my first was coming off before I'd opened the box). I hadn't tried using earphones until last night. To my dismay, the sound was horribly distorted with constant loud electrical noise.
This morning I tried two different sets of headphones at work and they are both just as bad. The noise is there regardless of whether any sound is being made. The speakers work well so it's definitely related to the earphones.
Is there any explanation for this other than faulty hardware?

I'm replying to my own post here but having contacted the retailer and described the issue, they immediately agreed to take the phone back. There was one other very minor issue with this phone in that the SIM tray wouldn't eject but I was able to pull it out using a bent paper clip.
It looks like I shall shortly be on my third Nexus 6 in two weeks. This is a very disappointing start. I have never had to return a phone before so I am not impressed to have to return two Nexus 6s before I have really had the opportunity to use either.

Related

[Q] HD7s call quality

I just got my HD7s a few days ago and I have noticed that when I am talking to someone I can hear some kind of background noise. I believe it is coming from the mic on the bottom of the phone because if I blow into the mic I can hear that crackly noise from the earpiece. Anyone else have this issue? Just wanted to check before I looked into getting a replacement.
I read on a different forum that the sim card may be the culprit. Not really sure how that could affect the call quality though. Any ideas?
no I don't have that issue
quietriot84 said:
I just got my HD7s a few days ago and I have noticed that when I am talking to someone I can hear some kind of background noise. I believe it is coming from the mic on the bottom of the phone because if I blow into the mic I can hear that crackly noise from the earpiece. Anyone else have this issue? Just wanted to check before I looked into getting a replacement.
I read on a different forum that the sim card may be the culprit. Not really sure how that could affect the call quality though. Any ideas?
Click to expand...
Click to collapse
Have no idea but tons have this issue as well as me.. Can you hear yourself talk when talking to someone?
When I first got my HD7S, it sounded as if there was a noise cancelation issue during my first day of calls that initially sounded like high pitched whistling / clicking. As I made more calls, the sound went away and the call quality improved drastically. Now the quality rivals my old HD2.
Ok, i knw this is off topic but is the HD7S suppose to be on when charging? Everytime i turn it off to charge as soon as i plug it up to power it turns back on. That and the fact i can hear myself when talking is what turns me off to this phone... Well i still have 25 days left to turn it in for something else.
Splitboot said:
When I first got my HD7S, it sounded as if there was a noise cancelation issue during my first day of calls that initially sounded like high pitched whistling / clicking. As I made more calls, the sound went away and the call quality improved drastically. Now the quality rivals my old HD2.
Click to expand...
Click to collapse
I figured there was an issue with the noise cancellation, or something like that. How long did it take for the call quality to improve? Like how many minutes? I already returned mine and went back to my iPhone 4. Really missing my WP7 lol. Trying to convince myself to wait till after Mango to see what is being offered.
On a side note, does anyone thank HTC quality is going down? Used to have a TP2, and aside from the lame resistive touch screen and old internals I really liked the phone and its quality, especially the speakerphone.
quietriot84 said:
I figured there was an issue with the noise cancellation, or something like that. How long did it take for the call quality to improve? Like how many minutes? I already returned mine and went back to my iPhone 4. Really missing my WP7 lol. Trying to convince myself to wait till after Mango to see what is being offered.
On a side note, does anyone thank HTC quality is going down? Used to have a TP2, and aside from the lame resistive touch screen and old internals I really liked the phone and its quality, especially the speakerphone.
Click to expand...
Click to collapse
Indeed i do.
Considering the hardware on the "latest and greatest" isnt at all up to par with what is currently available for Android devices, part of me wants to throw half my fortune into Nokia as it will not take much to make an epic WP7 and kill HTC in the market right now.
If my TP2 hadn't have died last week (R.I.P.) I would have waited for this fall.
I hope the Mango update for the HD7S fixes all these issues because I love WP7 so far and would love to keep it. However, I dont see myself getting any other phone running WP7 due to lack of HW and sheer quality. The Gallexy S II is looking very appealing (if it ever comes out this month)
I can't say that i have this problem. I did at one time have it with my Iphone 3G, and my BlackBerry 8820, but it was on and off. Since i have had my HD7 i have not experienced this.
HD7S Noise
For the first 3-4 weeks I had the HD7S at the beginning of each 2nd or 3rd call there was an extremely high pitched squeal that lasted perhaps for less than a second, but nevertheless forced you to quickly remove the phone from your ear. If the Jabra were on for handsfree in the car no noise. It has subsequently disappeared and haven't heard it for a week or two. I have not experienced the "crackling" sound nor a microphone feedback issue.
Anyone else with this issue? I have it and have boxes up my phone to return but if it "goes away" after a while then I may end up keeping it.
Seems to work fine with headphones plugged in, and the person on the other end seems to not hear the hissing, but it's really REALLY annoying.
Did you keep the phone in the end?
I had the high pitched squeeling but am thinking that it only 'goes away' because you subconsciously learn to hold the phone differently to prevent the mic feedback... I'm only on day 3 with the phone but I thought my ears were going to bleed after the first call I made on it!
I hate to revive an old thread, but I just went out and got this phone yesterday. Is there a fix for this out, or am I just to put up with it?
I would like to know if anyone ever found a fix either.
Dragon Queen said:
I would like to know if anyone ever found a fix either.
Click to expand...
Click to collapse
Yeah I gave up. Back to Apple! Yay for me and the iPhone 4S, too bad HTC couldn't put out a quality WP7 device in time.
I just bought my hd7s, and it has the same problem with the microphone, its so irritating that I cannot keep it.
I guess it only needs a firmware fix, not a ROM, and not a Hardware, because how did it pass QC at first place, if its a Hardware issue?
Should we talk with HTC, or AT&T about this?
I also have had the same problem with my HD7s. I experience feed back screeching in my ear on the very first phone call as the handset near my face and it stopped after I got the speaker pressed up against my ear. This would happen quite often. It also would occur many various position like when I would pin the phone against my shoulder to free my hand or when I would place the phone face down on a table to activate the speaker phone. I could also easily induce the sound by arcing my hand a bringing close to the phone. This was very disappointing as the phone is perfect for me in every other aspect.
I exchanged the phone with AT&T for the same model. With this second HD7s I could not reproduce the feedback out of the box. After several days of phone calls I could actually hear a significant improvement in call quality, as there was an absence of the hissing background noise that I would hear before. When I really put some effort into it I find can produce the feedback with my hand by practically making a tunnel from speaker to the microphone. I'm quite certain that this should not occur under any circumstances but I've been able to overlook it thus far because this phone meets my needs in every aspect.
It seems to me that the microphone in this phone is too sensitive. It's a double edged sword of sorts because my wife says the call quality on her end is noticeably better than it has been before compared to my Tilt2.
I must say though, I spent an afternoon with a Titan and that is an excellent phone. Pure call quality, great build, better camera, I had fun with Tango and the front camera, and the even larger screen is great. It just wasn't a match for me because it lacked an Otterbox Commuter case and XDA hasn't cracked it yet-I really need my homebrew apps and custom ROMs with internet sharing. If the titan gets unlocked before my thirty day buyer's remorse is up I may be switching.
Now if you are like me and the HD7s is the best phone for you I suggest that you exchange it for another to see if you have any luck. The fact that this seems to be a consistant problem with those who experience on more than one device, suggests to me that it's a design flaw. However the fact that this thread is only 2 pages long suggests to me that we are the only ones that have an uniquely contoured face that exposes the problem.

[Q] is it hardware issue?

today was the first time in a month i use my note to listen to music, i felt that the sound coming from the right headphone much stronger than the left one, even when i use skype or radio, i feel sound is coming only from one ear...
i changed the headphone and the problem persisted, so i though it might be due to software, i formatted the device and reverted back to stock ginger and the problem persist so i updated to stock ics with the same problem.
shall i go to warranty company and ask them to fix it? i think the 3.5mm socket seems not functioning well....what do u guys think?
one last thing, in my download mode screen, the counter is 0 so i think i am safe and didn't void my warranty, right?
Try switching devices, a while back (when I had an iPhone) I thought the same thing; but after careful testing I found out it was a problem with my eardrum :banghead:
For your sake I hope it is a hardware problem instead of a hearing problem. xD
Sent from my GT-N7000 using XDA
I had the same problem back in the days when i was a nokia fanboy, problem was the crappy nokia headphones...
Sent from my GT-N7000 using XDA
Had the same problem - turned out it was the headphones bundled with Note. Strangly, after few days of use, they "balanced" themselves and now play properly.
Or it could be that your ear got unblocked! "The fluid in your body circulates 14 times a day in order to cleanse itself." Just saying
ha ha
i really enjoyed the funny replies...
actually i used 3 different very expensive headphones, even i borrowed my sister's beat's headphones and the problem persisted.
and regarding my ear don't worry, i have iaudio device and i hear balanced music on other devices thank God
called warranty today, and will pick up the device on Saturday enshalla
will keep ya posted with updates enshalla

Speaker Issues

So...... the internal speakers on the nexus 7 are not great. Well, IS not great. It's not even stereo with only one at the bottom making watching movies on landscape makes the sound comes only from left or right.
but anybody else experiencing cracking/breaking/distorted audio if the volume is higher than 75%?
ive never used it more than 50% coz i almost always use it at home and i have a 2-mth old baby. but yesterday i'd like to show my wife how cool the free Transformers movie is and i cranked the volume up just to be horrified by the distorted sound, not unlike coming from a cheap $10 speakers.
should i return it?
should i ignore it and just keep it under 50% for movies or plug in a nice dock/speakers?
should i attempt to fix it? :silly:
i just fear returning it as everything else with the tablet is great, and with the amount of threads here with faulty Nexus, i felt like im risking it too much.
thoughts? share ur own stories with speakers?
===================================================================
*UPDATE*
khaytsus said:
If you haven't shipped it off yet, use your fingernails or a guitar pick or something otherwise soft (not metal), thin, and flat, and open the case. Not sure if there's a specific place that's easier, I just went around and around until I got it to pop. Look at the FixIt breakdown if you want to see more details. It took about 3 minutes once I got it started, and that was taking my time. It's a little more firm than a phone battery cover, but not by much.
Once you get the back off, figure out which speaker is "blown" and lightly press into it. If it's "crunchy" feeling, gently work it around the edges with your finger until it either pops in place or stops "crunching". I went around the edges a few times just in case.
Been a week and my N7 sounds fine again. I have the full expectation that this isn't fixed and it'll recur, but I also doubt it's fixed in any newer hardware either, so why go through the trouble of replacing the device.
Click to expand...
Click to collapse
Worth a shot, rather than returning your near-perfect Nexus.
===================================================================
*UPDATE*
Osmo here got an APK for an app you can use to tweak if you're not as brave as the poster quoted above. thanks!
click on the arrow next to his name to get to his post where he got a screenshot of settings and APK attached.
osm0sis said:
Looks like Noozy got taken down because it was a modified redistribution of an older build of ZPlayer, without permission. Not sure if that's where Rewire came from too or not, but maybe the whole developer got kicked off.
Edit: Rewire seems to be the part they made themselves which they added onto the old ZPlayer code to make Noozy ("New Z" ), so it should be safe to repost. Attached as well are my Equalizer settings which seemed to make the most difference, removing the rumbling/distortion almost completely.
My settings are as follows: XLimiter enabled, compression strength "Hard"; Psychoacoustic disabled; X-EQ enabled, frequencies at -1.0, -2.5, -5.5, -2.5, -1.0 (also attached); VE-Engine disabled; Logicsurround ES enabled, room size "Studio".
Hope this helps some people!
Click to expand...
Click to collapse
Another tips:
osm0sis said:
You were supposed to push on the rims, not the actual speaker...
Click to expand...
Click to collapse
Find someone in Ottawa on Red Flag Deals forums who bought an N7 and are returning it for defective screen issues.
Meet up with them, buy them lunch, and swap over the speakers.
PS. my audio is fine at 100%, but volume isn't exactly overpowering. In fact, there are times I have trouble hearing a person over Skype. I haven't tried Transformers, yet.
R3dbeaver said:
So...... the internal speakers on the nexus 7 are not great. Well, IS not great. It's not even stereo with only one at the bottom making watching movies on landscape makes the sound comes only from left or right.
but anybody else experiencing cracking/breaking/distorted audio if the volume is higher than 75%?
ive never used it more than 50% coz i almost always use it at home and i have a 2-mth old baby. but yesterday i'd like to show my wife how cool the free Transformers movie is and i cranked the volume up just to be horrified by the distorted sound, not unlike coming from a cheap $10 speakers.
should i return it?
should i ignore it and just keep it under 50% for movies or plug in a nice dock/speakers?
should i attempt to fix it? :silly:
i just fear returning it as everything else with the tablet is great, and with the amount of threads here with faulty Nexus, i felt like im risking it too much.
thoughts? share ur own stories with speakers?
Click to expand...
Click to collapse
I have the same problem. I ordered a replacement which will arrive tomorrow. If the replacement has any other issues that are worse than the crackling speaker then the replacement goes back and I keep my first Nexus 7. I might order another replacement or get my N7 just repaired after the return time expires.
hmmmmmmm
R3dbeaver said:
So...... the internal speakers on the nexus 7 are not great. Well, IS not great. It's not even stereo with only one at the bottom making watching movies on landscape makes the sound comes only from left or right.
but anybody else experiencing cracking/breaking/distorted audio if the volume is higher than 75%?
ive never used it more than 50% coz i almost always use it at home and i have a 2-mth old baby. but yesterday i'd like to show my wife how cool the free Transformers movie is and i cranked the volume up just to be horrified by the distorted sound, not unlike coming from a cheap $10 speakers.
should i return it?
should i ignore it and just keep it under 50% for movies or plug in a nice dock/speakers?
should i attempt to fix it? :silly:
i just fear returning it as everything else with the tablet is great, and with the amount of threads here with faulty Nexus, i felt like im risking it too much.
thoughts? share ur own stories with speakers?
Click to expand...
Click to collapse
i have this same issue now with the cracking distorted sounds on max volume. the odd part is it just started happening on mine. see i've had the N7 since 7/18 and the sound was pure till yesterday. i thought it was or is a issue with the new kernels i have been flashing for game performance. if your N7 can be returned do it imo you have nothing to lose. N7 for the price is one bad ass tablet mate. add a nice set of ear buds and go into the music player settings under equalizer options are 3d, bass boost, 5 band eq. play with those and the N7 with the buds is going to rock playing games and watching movies. since you are going to have a clean rom root that N7 for the tablet ui and then flash it with a custom kernel to release it's true gaming power... nova 3, spiderman, mc3 are buttery smooth with the gpu set at 500
MikeMurphy said:
Find someone in Ottawa on Red Flag Deals forums who bought an N7 and are returning it for defective screen issues.
Meet up with them, buy them lunch, and swap over the speakers.
PS. my audio is fine at 100%, but volume isn't exactly overpowering. In fact, there are times I have trouble hearing a person over Skype. I haven't tried Transformers, yet.
Click to expand...
Click to collapse
oh wow how hard is it to swap the speakers? as a comp engineer i know my way around a soldering iron...
mgymnop said:
I have the same problem. I ordered a replacement which will arrive tomorrow. If the replacement has any other issues that are worse than the crackling speaker then the replacement goes back and I keep my first Nexus 7. I might order another replacement or get my N7 just repaired after the return time expires.
Click to expand...
Click to collapse
hmm so u can order a replacement without sending the current one back? this is interesting.
problem is, of course, this issue seems to start the past couple of days, as i just start cranking it. what if the new one decays again after a few days? replace it again? lol
R3dbeaver said:
oh wow how hard is it to swap the speakers? as a comp engineer i know my way around a soldering iron...
hmm so u can order a replacement without sending the current one back? this is interesting.
problem is, of course, this issue seems to start the past couple of days, as i just start cranking it. what if the new one decays again after a few days? replace it again? lol
Click to expand...
Click to collapse
I just got my new N7. The speaker is much much better. Still a bit distortion but only at max volume. Couldn't find any other flaw so far.
Sent from my Nexus 7 using xda premium
mgymnop said:
I just got my new N7. The speaker is much much better. Still a bit distortion but only at max volume. Couldn't find any other flaw so far.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
super good news, bro!
yeah i emailed Google last week and last night they send me the instructions for a replacement. i requested one, should be shipped under a week, and i got 21 days to return mine to Toronto (which is 2-3days max on UPS standard).
so hopefully the new one arrives first so i can test it before i ship mine back.
yeah still abit reluctant with the whole process since EVERYTHING ELSE about my N7 is perfect. i'd rather deal with bad speakers at loud volume than cracking screen, dead pixels, or flickering.......
I had to RMA mine for the speaker issue as well.
Turns out, the speaker is actually good, but there's a loose connection in there somewhere. How I could tell was, if I held my tablet from the bottom, the speaker would sound like it was rattling/distorted/blown. Once I removed my hand, it was fine. Watching youtube videos and moving my hand up and down the back of the tablet would result in static noises that mirrored the movement of my hand.
When I called Google, this was a known issue on some units and they'll have no problem sending you out a new one.
God damnit, last night my speakers started rattling and now they sound like hell all the time if the volume is up at all. I believe it started when my volume got turned up too loud and a loud notification played.
So are the speakers blowing, or what's going on here? Anyone know?
Man, I have the exact OPPOSITE issue. I just bought a Nexus 7 today and my internal speaker is EXTREMELY quiet. I can barely hear it in a completely quiet room. I'd hate to RMA it since I don't seem to have any other issues with it. I tried volume+ and all it did was add a little crackling, it didn't boost the volume at all. I haven't read anything about this issue so I'm thinking defect, but if anybody has any input I would love to hear it.
Well, I listened to some left/right test sounds and determined only my left speaker was rattling, right sounded fine. Popped the back off, and the left speaker (right from the back side, of course) was different feeling. It was looser, moved more, and was "crunchy sounding". I pushed on it experimenting a bit and it popped, then it felt like the right one. I prodded a bit more, felt the same, so I tried music.
Sounds... Better. Not perfect. Still sounds a little rattly, but might be my imagination, I'll have to listen closer later. But from this, it seems like maybe the "cone" is detaching or popping off?
I wonder what it looks like inside the speakers. I did not remove anything except the back of the N7, not the speakers, nor their little fabric covers. If it happens again, I might look further.
Leukay said:
Man, I have the exact OPPOSITE issue. I just bought a Nexus 7 today and my internal speaker is EXTREMELY quiet. I can barely hear it in a completely quiet room. I'd hate to RMA it since I don't seem to have any other issues with it. I tried volume+ and all it did was add a little crackling, it didn't boost the volume at all. I haven't read anything about this issue so I'm thinking defect, but if anybody has any input I would love to hear it.
Click to expand...
Click to collapse
Click on settings and then on sounds. the main volume box will pop up for you. You will see three volume bars just make sure there all the way over to the right. If your volume is still real low return your N7 for one without a speaker defect.
Sent from my Nexus 7 using Tapatalk 2
I was checking out a friends N7 that just started having the speaker issue. I installed Poweramp and found the problem on the distortion. Using the balance feature only the left speaker was distorting with the right side getting very little power. How to reset the sound so both channels equal out I bet would fix the crackling sound problem. Any ideas or settings we can adjust?
Sent from my Nexus 7 using Tapatalk 2
Leukay said:
Man, I have the exact OPPOSITE issue. I just bought a Nexus 7 today and my internal speaker is EXTREMELY quiet. I can barely hear it in a completely quiet room. I'd hate to RMA it since I don't seem to have any other issues with it. I tried volume+ and all it did was add a little crackling, it didn't boost the volume at all. I haven't read anything about this issue so I'm thinking defect, but if anybody has any input I would love to hear it.
Click to expand...
Click to collapse
I've had six N7's (yes, six, and each and every one had a significant defect), and they all had at best what I would characterize as low volume. And the ones that went a little louder have been distorted. I've finally settle on a unit that doesn't seem to have any issues other than minor screen lift and crappy speakers, and I'm keeping it.
I figured, the bottom line is that I don't use the external speakers for anything but gaming and the occasional YouTube video. If I'm watching video or listening to music on this device, I use headphones anyways. And, when I'm watching a video in some situation where I want to use external speakers, I'm using my iPad.
Short answer to your question: yes, I've had N7's with extremely low volume. Personally, I wouldn't replace it for that, because at this point the odds of getting a unit with a worse problem remain too high (at least in my experience).
I had to return my first N7 because of the distorted speaker over 50% volume issue. I'm on my second N7 now and its been great so far.
Sent from my Nexus 7 using Tapatalk 2
When I first got my nexus I tested the speakers by watching transformers. I was amazed. It was quite loud and distortion free. The next day I got a notification and all I heard was almost pure crackling. And from then on its been horrible. I use external speakers or headphones for everything but when im not using those, its very annoying. I'm not returning it because otherwise, its flawless.
Sent from my Nexus 7 using xda app-developers app
Yeah I had the same issue. It started yesterday couldn't go over 50% so I ordered a replacement . Process is really painless it will come in two businesses days and I get to keep them told one till then. Just flash the stock image band send at back.
just FYI, my crackling one was C60. got the new one which is C70 and it was perfect. loud enough and doesn't crack. no distortion.
I got my replacement for my 8 GB and went to the 16 GB this time from office depot. First one froze up and started having audio distortion, so far this one is doing great but only one day in. It is a c60 so hopefully that theory is wrong...
Sent from my Nexus 7 using xda app-developers app
I had my Nexus 7 16GB for exactly one month now and until today it was perfect. This morning I noticed that the speakers sounded "blown". I made sure it wasn't the file I was playing as it played fine on other devices and ALL files sounded blown on the Nexus.
MicroCenter only covers it for the first 15 days so my only option was to call ASUS. After doing a factory reset it still had the problem so now I'm sending it to ASUS. Hopefully they will either fix or replace it.
This really sucks because up until this point I really loved the device. Oh and also in case anyone else is sending it to ASUS, be aware that ASUS will NOT send you anything. You as the customer is responsible for packaging AND shipping costs. I understand the profit margin on Nexus 7 is low but this is like rubbing salt into your wound.

[Q] Audio issues- background noise

Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Jme369 said:
Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Click to expand...
Click to collapse
I do have background noises that do sound like some static/buzzing, most noticeable after the ringtone / notificiation playback, for a second. And no, the actual ringtone / soundfiles are just fine, its related to the One.
S/N on Qualcomm DACs is not the best, but this sounds like maybe something different.
Background noise solution
Jme369 said:
Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Click to expand...
Click to collapse
Hi I know the solution! Just switch off the NFC!
Settings/more/nfc
And you will be happy :good:
BRG
T
The noise is really quite significant, it makes listening to music over headphones pretty bad below half volume.
NFC was already turned off, but thanks for the advice anyway.
Sent from my HTC One using xda app-developers app
I've noticed the hissing when I use the camera to video something
I'm waiting for a replacement but now wonder if all phones are affected by the problem
Sent from my HTC One using xda premium
I doubt it, this is the only thread describing this problem so far. Return it is... Love the phone but am hating the build quality.
Sent from my HTC One using xda app-developers app
Jme369 said:
Has anyone else noticed any issues with a background noise behind the audio? It is most noticeable with headphones, however I can identify it regardless of how i am playing audio. It sounds like a sort of static/buzzing sound, and is really irritating now I've noticed it.
Click to expand...
Click to collapse
I think it might relate to Enable Beats sound. However, customer service told me HTC is working on this and will fix in SW.
It is the beats audio. Turn it off and the hiss is greatly reduced.
Beats audio seems to make no difference, have a replacement coming tomorrow so will be able to see whether it is a manufacturing fault or not.
I have this problem as well on my HTC One (Black).
It seems to be most noticeable on Youtube videos and games for me, disabling beats audio does seem to reduce the background noise / static but doesn't seem to get rid of it entirely, it also seems to happen no matter what you have the volume set to or if you are using headphones / the speakers.
I couldn't live with it and tried to get it replaced by phones4u but technical support said I would have to take it to a store and compare it with another HTC One, unfortunately no stores near me have any in stock so I am going to return it and wait for some of the kinks / build issues with the phone to be worked out.
-Aziki
Jme369 said:
Beats audio seems to make no difference, have a replacement coming tomorrow so will be able to see whether it is a manufacturing fault or not.
Click to expand...
Click to collapse
Did you end up getting a replacement and does it fix the problem?
Thanks,
Aziki
In my experience from having the One since Friday, I would say it is a software issue rather than the hardware. I do get popping and bad hissing from the speakers at different frequencies, but if I turn off Beats Audio it is reduced drastically, although then you lose the nice bass and depth from the speakers. Hopefully it will be fixed in an update. I mostly notice it on YouTube videos or files with lower quality/bitrate.
Rescheduled my delivery for tomorrow but will update this thread, id be suprised if this is an issue common to all the handsets though as it's pretty unlivable for me and I would have guessed more people would have reported it.
Sent from my HTC One using xda app-developers app
Received the replacement, same issue with the audio. Could be either a software fault or a hardware fault common to the batch? Either way, the replacement I received has some awful build quality issues, gaps and an overhang in the metal. I like the phone but this is getting stupid, may just get an s4...
Jme369 said:
Received the replacement, same issue with the audio. Could be either a software fault or a hardware fault common to the batch? Either way, the replacement I received has some awful build quality issues, gaps and an overhang in the metal. I like the phone but this is getting stupid, may just get an s4...
Click to expand...
Click to collapse
That sucks! :/
I was hoping you would come back saying your new phone is perfect and doesn't have the problem. It's weird that no one has come into this thread saying they don't have the problem, although only a handful of people have said they do.
It does seem like a software problem like you and a few other people have mentioned, considering sound is one of the main selling points of this phone you would have thought they wouldn't have shipped it with such an obvious flaw.
I'll be sending my phone back tomorrow and at this rate I'm not sure if I will be getting another one as the sound problem bugged the hell out of me for the short time I used it.
-Aziki
Phoned three and they were really apologetic, sending me a new phone that they will first inspect for build quality issues. I expect the audio issue will persist though. Phoned HTC to see if its a software issue or not (also reported the capacitive button issue) and a manager is going to phone me back at some point today or tomorrow. They have until the s4 release date to give me the phone I paid for or im jumping ship.... Good luck with your replacement .
The hissing is a known issue which only appears on some builds, I personally have no issue so it is hardware
What is the serial number of your device (the first 6 characters)? Would love to be able to track which build exactly has the issue.
Just to clarify, the hissing is most noticeable if you play a track at low volume through headphones. Is made worse with beats enabled, but still occurs without it on.
Serial number is HT339W, so it was made on the 9th March 2013 in Taiwan. No hissing at all

Poll: Is one speaker louder than the other?

A day after receiving my phone, I began to notice the bottom speaker was louder than the top. Now I'm wondering if this is common.
Holding the phone about 6-8 inches away from you, play a video or mp3 of talking (standup comedy/video blog/etc) with the volume 3-4 notches below max. Do one of the speakers sound slightly/noticeably louder?
Nfinity said:
A day after receiving my phone, I began to notice the bottom speaker was louder than the top. Now I'm wondering if this is common.
Holding the phone about 6-8 inches away from you, play a video or mps of talking (standup comedy/video blog/etc) with the volume 3-4 notches below max. Do one of the speakers sound slightly/noticeably louder?
Click to expand...
Click to collapse
Part of the update to the international version is a better stereo audio mix.
Sent from my HTCONE using xda app-developers app
raptoro07 said:
Part of the update to the international version is a better stereo audio mix.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Thanks for the reply.
Maybe that would fix it. With it my Sprint unit only being a week old, I'd rather not risk it to wait and see. Lets Talk is sending me another one as we speak (type?). Gonna test my new unit to see if it has the same problem.
I actually might have waited it out if it weren't for the fact that the top speaker died at one point, requiring a soft reset to fix. Hopefully I just got a bad unit because I love this phone.
I noticed this on one that we took out of the box to play with. Was watching a few youtube videos on it and I noticed that the bottom speaker was slightly louder than the top. Otherwise it wouldn't really be noticeable imho, seems like a software mixing problem on the device we tested. Yours could have been defective if it was significantly louder than the top speaker.
Darkendvoid88 said:
I noticed this on one that we took out of the box to play with. Was watching a few youtube videos on it and I noticed that the bottom speaker was slightly louder than the top. Otherwise it wouldn't really be noticeable imho, seems like a software mixing problem on the device we tested. Yours could have been defective if it was significantly louder than the top speaker.
Click to expand...
Click to collapse
That's exactly what I'm experiencing. It's a minor volume difference, but enough to be noticeable. I almost started to believe one of my ears were less capable than the other, lol. I'll try out the replacement and see if it's an improvement. Wish I didn't have to set everything up again, though.
Nfinity said:
That's exactly what I'm experiencing. It's a minor volume difference, but enough to be noticeable. I almost started to believe one of my ears were less capable than the other, lol. I'll try out the replacement and see if it's an improvement. Wish I didn't have to set everything up again, though.
Click to expand...
Click to collapse
Just turn the phone upside down..
Felnarion said:
Just turn the phone upside down..
Click to expand...
Click to collapse
Don't be a smartass. I have this same issue. How exactly is flipping the phone supposed to help if one side is louder than the other? If i flip it over, ONE SIDE IS STILL LOUDER THAN THE OTHER. smh....
My bottom one is louder too I think, not by much tho...
Sent from my aluminum T.A.R.D.I.S!
I can barely notice a difference between the two speakers. If you didn't post this I probably would never even detected it but there is a very slight difference between the two speakers.
My apologies to any glass shattering moments created for anyone who reads this topic.
I've confirmed the volume imbalance by venturing to different retail stores and testing their models, along with the two I've posessed. Each time I've been able to have it presented to me in random orientations and, with my eyes closed, identify which side is the bottom speaker. It's kind of a neat party trick at this point, lol.
I've become used to it, assuming it to be a software fix away from perfection. Here's hoping HTC notices and balances the two.
Just got my black sprint model 2 days ago. Seems equal to me. Maybe I'm just not that anal.
Sent from my HTCONE using xda app-developers app
For what it's worth. I haven't noticed any imbalances with my phone...
I noticed this on one that we took out of the box to play with. Was watching a few youtube videos on it and I dynam rc planes noticed that the bottom speaker was slightly louder than the top.I can barely notice a difference between the two speakers. If you didn't post this I probably would never even detected it but there is a very slight difference between the two speakers:good::good:.
My bottom speaker is very slightly louder. I thought it was a hardware fault but turn beats on and both speakers level out perfectly! Can't complain!
Mine seems to be well balanced
Hi Guys
Just got my New One and Im having the same issue.. the bottom speaker is ever so slightly louder than the top.. On its side, the SIM tray down over, front cam at the top, listening to TuneIn Radio Pro and any music In the player.. the Right speaker is louder. Im running 422 / 2.24.401.8.
Are these defective units and should I replace it or is there a fix out for it.
Thanks
my top is louder.. for sure.. but it still sounds great to me.. i didt get my phone new.. i traded my S4 for the ONE.. from someone off craigslist.. the dude i got it from his first htc one died.. so they sent him a replacement he had it for 5 days the we traded phone
Stereo is never equally output balanced..which is why its stereo.
My top speaker is louder. Over the updates the overal sound volume has been decreased. Does anyone know of a volume fix?
Sent from my HTCONE using XDA Premium 4 mobile app
Have a m7ul, not a Sprint One, but I noticed my bottom speaker is MUCH louder than my top one. To the point where there's no noticeable difference in volume/sound if I cover the top speaker. Had anyone noticed if the ROM makes any difference? Stock sense vs Play Edition vs CM?
I'm on CM 10.2 nightly right now. I did have a lot of difficulty hearing people on phone calls on ARHD Sense though.
Sent from my One using Tapatalk 4

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