Database Develop

Google Voice Integration Issues

So I got my one, when it was being activated in the store there was an error of some sort and it came down to a google voice issue. It was eventually fixed after a number of calls but I left with it working. I came home and loaded it up with my apps and re activated google voice so i can text from the web etc etc. It worked for a while but now my phone cannot make and recieve calls and texts, I only have data,
I called sprint last night they told me to wait until 2pm today even though he did not know what the issue was....its very fristrating, I get some recorded message from a guy saying that the number i called is not in service when I just called that number from another phone.
Has anyone else had any issues like this?

I would try disabling the integration on voice.Google.com and re enabling it once you confirm your phone works properly without it. I'm integrated and have never had this issue.

p3tr0s said:
I would try disabling the integration on voice.Google.com and re enabling it once you confirm your phone works properly without it. I'm integrated and have never had this issue.
Click to expand...
Click to collapse
Yeah, that was the first thing i did...on the phone for yet another hour..they seem dumbfounded. Could a boot loader unlock cause this?

chinbags said:
Yeah, that was the first thing i did...on the phone for yet another hour..they seem dumbfounded. Could a boot loader unlock cause this?
Click to expand...
Click to collapse
I'm not the most knowledgeable on this but Im about 99.9 percent sure there's no way either could cause your problem. Its something with the service programming either on googles end or sprints end.

This may be somewhat helpful I use Google voice for my voicemail.when I installed and provisioned it at the last step it gave me an error and said it could not save numbers but it does work!
Sent from my HTCONE using Tapatalk 2

When I set mine up i don't recall getting any errors

chinbags said:
So I got my one, when it was being activated in the store there was an error of some sort and it came down to a google voice issue. It was eventually fixed after a number of calls but I left with it working. I came home and loaded it up with my apps and re activated google voice so i can text from the web etc etc. It worked for a while but now my phone cannot make and recieve calls and texts, I only have data,
I called sprint last night they told me to wait until 2pm today even though he did not know what the issue was....its very fristrating, I get some recorded message from a guy saying that the number i called is not in service when I just called that number from another phone.
Has anyone else had any issues like this?
Click to expand...
Click to collapse
I would de-integrate then call up Sprint and have them push a hands free activation to your phone. Wait 30 minutes then try re-integrating with Google Voice. I know this error happened frequently in the beginning with accounts that were integrated and then they switched phones without de-integrating first. I use the Sprint-GV integration and its why whenever I switch phones, I always de-integrate first, activate the new phone, then re-integrate with GV. Hope you get it figured out soon.

Thanks for the input. You guys were on the right track. My third hour long call got to the issue. Seemingly my phone wasn't fully provisioned and it was a network error but my activation of Google voice kicked my network completely out of sync. Still all a little strange but I'm back up and running. Hopefully when I re enable gvoice I won't get the same error. I was also told the first two people I spoke with should of seen this....I guess you gotta be lucky with who you get on the phone.
Sent from my HTCONE using xda app-developers app

[Q] Google Voice after update

I'm starting a new thread for this as it looks like the original update thread is not the best place to ask. As with other Turbo owners, the recent update broke my phone's ability to use Google Voice for my voicemail. Anyone know of a fix for this? Thanks in advance.

Yep, this happened to me as well. My only solution was to uninstall it, then reinstall, and go through the process of setting it up again. I also deleted it off of the Google Voice web interface as well. When you re-add it they ask you to confirm it, then you go through a few steps which involves dialing a string of numbers to set it all up again. I had no voicemail for a couple days before I realized it was broken. Can confirm it is working again after starting from scratch on the setup.

Just noticed the issue when I read about it here. I uninstalled Google Voice from my device and then reinstalled it and reconfigured. Seems to work now...

Thank you both! Works fine now.

I just had to reforward it with *71.
Not a problem.

I've done the forwarding and set up thru google voice, then opt in for Hangouts to manage it

Enabling Advanced Calling gets rid of any call forwarding you set up. That's why your voicemail stopped working. All you should have to do is set up your call forwarding again and it should work.
As a side note, disabling Advanced Calling also resets call forwarding. VoLTE doesn't work great for me, as I don't have a reliable LTE signal at home. So, I disabled it and discovered my old calling forwarding settings didn't come back.

I have GV "working" again....however, when a number is forwarded to GV (because I choose not to answer), it rings FOREVER before GV picks up. It used to be an immediate pickup prior to the update.

This is still an issue for me, I keep reforwarding my calls and they don't stay forwarded. It seems like it's just a couple hours before it resets.

crashcarstar said:
This is still an issue for me, I keep reforwarding my calls and they don't stay forwarded. It seems like it's just a couple hours before it resets.
Click to expand...
Click to collapse
Are you turning off Advanced Calling? That will reset it.

adrynalyne said:
Are you turning off Advanced Calling? That will reset it.
Click to expand...
Click to collapse
No.

FWIW I just signed up to Verizon and got a Droid turbo for myself and a note 4 for my fiancé. I couldn't get Google voice to configure at all, on the Note it works flawlessly. So now I have a note. The techs there were obviously baffled. I'd still have the turbo if it wasn't for lack of GV.

Clear data/cache and reinstall/reconfigure. Haven't had any problems since I did that after the update. Didn't have any problems before the update either.

No one likes to use the hangouts for Google voice? Download the hangouts dialer and you're all set. Oh, go to settings and select ring this device for calls.

How I was doing it was I set GV to to make and answer all calls. It'll attempt to ring then give up. I'm going back to Verizon tonight. I like the Note 4 but it is pretty big. The only thing other than the turbo that I like is the Xperia z3v. I don't mind the incrementally weaker hardware paired with a 1080p screen. Waterproof is also a big plus.

gordonzhao said:
No one likes to use the hangouts for Google voice? Download the hangouts dialer and you're all set. Oh, go to settings and select ring this device for calls.
Click to expand...
Click to collapse
I only use it for Voice Mail

what phone number do i put in for call forwarding my Verizon # or my Google Voice # ? I tried to just uninstall Google voice but it still isn't working, im not sure what i should try next?

1barlog17 said:
what phone number do i put in for call forwarding my Verizon # or my Google Voice # ? I tried to just uninstall Google voice but it still isn't working, im not sure what i should try next?
Click to expand...
Click to collapse
You want to put your google voice number.
See this thread for more info: http://forum.xda-developers.com/droid-turbo/general/fix-google-voice-forwarding-advanced-t2980980

[Q] WiFi Calling - missing calls

Howdy,
I am having a puzzling issue:
WiFi calling is on, I can place calls - no problem. Every day I however am missing incoming calls - the call goes directly to voice mail.
Text messages are coming in from the same number a few seconds later telling me that my wife called and the call went to voice mail
Power cycling the phone or making an outgoing call seems to fix the problem.
It seems to me the trigger for it is when I leave my home and come back. The WiFi calling icon comes up - so it looks like it has registered ...
The same SIM in my "old" Note 2 ... I don't have any issues - no missed calls.
Hardware (phone) has been exchanged, numerous calls to t-mobile with the usual factory reset ... reset phone registration etc.
My internet connection is a directed WiFi ( WISP, I am the owner of the network). I usually have around 40/20 MBit - that should do, IMHO. The slowest ping to google I have seen was 40ms - most the time we are less than 10ms
Any hints are highly welcome ( I am ready to return the phone so frustrated I am ... )
Thanks
Oskar

Well what I have seen is if you stay stock you ended good. Rooting and flashing ROM has giving my phones headaches. I think issues are with TMOBILE handling your phone call switch over. Been on phone with them and have been thru 2 phones and 1 on the way. They don't wanna admit they messed up . so it gonna be a wait till update comes out.
BAD ASS NOTE 4 + BAD ASS GEAR S

It's a shot in the dark but you might want to try a new SIM card. I was also using a SIM from my Note 2 and was having problems. New SIM seemed to fix it for me. I am rooted as well.

BACARDILIMON said:
Well what I have seen is if you stay stock you ended good. Rooting and flashing ROM has giving my phones headaches. I think issues are with TMOBILE handling your phone call switch over. Been on phone with them and have been thru 2 phones and 1 on the way. They don't wanna admit they messed up . so it gonna be a wait till update comes out.
BAD ASS NOTE 4 + BAD ASS GEAR S
Click to expand...
Click to collapse
I went through 2 phones also and it's not the sim card because I switched it 2-3 times
I get plenty of missed calls from my work, I wake up and see voicemails and there's no notification of a missed call. So basically people are calling me and I don't even know unless they leave a voicemail which people barely do nowadays.
I talked to a rep and told me to turn off volte and it helped SOMETIMES but it still happens to me.

btort1 said:
I went through 2 phones also and it's not the sim card because I switched it 2-3 times
I get plenty of missed calls from my work, I wake up and see voicemails and there's no notification of a missed call. So basically people are calling me and I don't even know unless they leave a voicemail which people barely do nowadays.
I talked to a rep and told me to turn off volte and it helped SOMETIMES but it still happens to me.
Click to expand...
Click to collapse
I have had volte off from day 1. This started happening when they enabled the handoff feature from cell tower call to WiFi calling. It sucks. I want it back the old way.
BAD ASS NOTE 4 + BAD ASS GEAR S

btort1 said:
I went through 2 phones also and it's not the sim card because I switched it 2-3 times
I get plenty of missed calls from my work, I wake up and see voicemails and there's no notification of a missed call. So basically people are calling me and I don't even know unless they leave a voicemail which people barely do nowadays.
I talked to a rep and told me to turn off volte and it helped SOMETIMES but it still happens to me.
Click to expand...
Click to collapse
Randomly happens to me, too. I cannot identify the root cause. ?

RiverCity.45 said:
Randomly happens to me, too. I cannot identify the root cause. ?
Click to expand...
Click to collapse
so, in the moment the conclusion seems to be .. it is either on the t-mo network side or the OS.
One more bit: I am using insteon and Mobilinc Pro for light control. That app works perfect on the note 2, on the note 4 button clicks seems not to work - or at least different.
So I wonder whether it might be possible to flash a note 4 rom to a note2 - just for testing purpose
Oskar

Problem on Note 4. It's being tracked and updates will be coming soon. Don't ask how I know
Sent from my SM-N910T using XDA Free mobile app

cor4twenty said:
Problem on Note 4. It's being tracked and updates will be coming soon. Don't ask how I know
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
I cannot resist . I do ask
In case there is any butt I can help kick ... let me know

oskaratk said:
I cannot resist . I do ask
In case there is any butt I can help kick ... let me know
Click to expand...
Click to collapse
Like stated it is a network issue and it easier for them to fix it by an update then actually have their engineers fix it now they will by march when 5.0 update comes out
BAD ASS NOTE 4 + BAD ASS GEAR S

BACARDILIMON said:
Like stated it is a network issue and it easier for them to fix it by an update then actually have their engineers fix it now they will by march when 5.0 update comes out
BAD ASS NOTE 4 + BAD ASS GEAR S
Click to expand...
Click to collapse
thanks.
I am just afraid as it goes with software on any kind. An ETA of some month ... but nobody mentions the year
Thanks anyways
Oskar

any idea whether the current lollipop leak might do ?

What leak?

Milly7 said:
What leak?
Click to expand...
Click to collapse
there is a current t-mobile Lollipop leak ... ask google. Not sure whether I should post a direct link t a leak

oskaratk said:
there is a current t-mobile Lollipop leak ... ask google. Not sure whether I should post a direct link t a leak
Click to expand...
Click to collapse
Check your PM.

I'm glad to see this thread and will be following it. I'm on a T-Mobile Note 3 and am seeing the same thing with missed calls and also repeating and delayed texts. Just today I left my Wifi and got an important text message from about 15 hours ago! I also can't download MMS, but am not sure if it is related yet.

well,
updated to Lolipop and several calls to t-mo tech support and trouble tickets:
I still am missing incoming calls.
When I know a call is coming and I toggle WiFi on the phone on and off ... then the call comes thru
Absolutely frustrating

oskaratk said:
well,
updated to Lolipop and several calls to t-mo tech support and trouble tickets:
I still am missing incoming calls.
When I know a call is coming and I toggle WiFi on the phone on and off ... then the call comes thru
Absolutely frustrating
Click to expand...
Click to collapse
Start over with screenshots and use a screen record app and show us exactly what you mean. Also what router and model you are using
BAD ASS NOTE 4

Yep this happens to me constantly. Family says "I've been trying to get a hold of you all day" and I'm just replying well it didn't ring so I dunno. And that's on different ROM's.

this is a much acknowledged issue with the LP update, many threads are filled with complaints of it but it doesn't affect everyone so its hard to say the cause. My phone works fine but others' don't so idk

Incoming Calls aren't going through

This is pretty weird. So, I normally use Google Voice for all of my texts and calls which has worked great up until the past few days. There are no problems with texting, but I've got some issues with calls.
My girlfriend has been pretty annoyed lately because she says I'm not answering my phone, but I haven't gotten any calls, or missed calls. My voicemails still show up and get transcribed however. When I use another phone to call my google voice number It just rings and rings, and then goes to voicemail.
I've done the standard checking of number forwarding etc, and I've made sure that in hangouts its set to ring hangouts when my google voice number is dialed.
So, I figured I would try to call my regular Verizon phone number, and this is what happens:
No ring
"Your call cannot be completed as dialed please hang up and try your call again... etc." "Announcement five switch two dash four five" followed by three beeps and the call ends.
This leads me to believe that it might not be a google voice issue, but could be either a verizon issue or a droid turbo issue.
What do you guys think?

DanielWEWO said:
This is pretty weird. So, I normally use Google Voice for all of my texts and calls which has worked great up until the past few days. There are no problems with texting, but I've got some issues with calls.
My girlfriend has been pretty annoyed lately because she says I'm not answering my phone, but I haven't gotten any calls, or missed calls. My voicemails still show up and get transcribed however. When I use another phone to call my google voice number It just rings and rings, and then goes to voicemail.
I've done the standard checking of number forwarding etc, and I've made sure that in hangouts its set to ring hangouts when my google voice number is dialed.
So, I figured I would try to call my regular Verizon phone number, and this is what happens:
No ring
"Your call cannot be completed as dialed please hang up and try your call again... etc." "Announcement five switch two dash four five" followed by three beeps and the call ends.
This leads me to believe that it might not be a google voice issue, but could be either a verizon issue or a droid turbo issue.
What do you guys think?
Click to expand...
Click to collapse
You've brought up two issues. Something is wrong with your underlying Verizon number, something is wrong with Google Voice. Uncheck all options in Google Voice, then re-check mark the ones you want. Just to make sure.
1) if your Verizon number has been cancelled or is inactive for some reason, then Google Voice will not forward to that phone number. Do you have mobile data when you are out and about on the Verizon network?
2) However, if you have Google Hangouts checked as one of the forwarding locations, then when you are on Wi-Fi at least your phone should still ring or indicate a Google Voice call is incoming, if Hangouts was active? (At home, I hear notifications on my PC at home a few seconds before my cell phone starts ringing, because my Google Talk app on the PC starts beeping.)
3) Try a test. Try forwarding your Google number to some OTHER phone . A landline, a friend's phone. Then, call your Google voice number and see what happens.

I did step 1, no dice.
I have mobile data, it works great. I can also place calls via google voice and my regular cellular network.
I will try forwarding to my girlfriends phone when I get home.
My computer is also hooked up, and rings if it is signed in. I think this is an issue with Verizon. I'm going to call them today.
Edit: Forwarded google voice to my girlfriends phone and it worked fine. Definitely a Verizon problem. I'm on support with them right now.

My old man has this problem now and then too.

I've had issues as well with not getting calls n then I'll receive a notification for VM...not sure what's up, happens from time to time...if someone could shed some light it'd be greatly appreciated, thank you.
---------- Post added at 06:27 AM ---------- Previous post was at 06:27 AM ----------
I use the regular phone btw...

perceptualdoor said:
I've had issues as well with not getting calls n then I'll receive a notification for VM...not sure what's up, happens from time to time...if someone could shed some light it'd be greatly appreciated, thank you.
---------- Post added at 06:27 AM ---------- Previous post was at 06:27 AM ----------
I use the regular phone btw...
Click to expand...
Click to collapse
Not sure about the OP who uses hangouts, but the missed incoming calls using the regular dialer is a known software issue. The solution is to turn on Advanced Calling.

riplayne said:
Not sure about the OP who uses hangouts, but the missed incoming calls using the regular dialer is a known software issue. The solution is to turn on Advanced Calling.
Click to expand...
Click to collapse
Ya I've had it turned off pretty much since it was released cause it made calls have a lot of static and poor quality, because nobody I know has HD calling...

perceptualdoor said:
Ya I've had it turned off pretty much since it was released cause it made calls have a lot of static and poor quality, because nobody I know has HD calling...
Click to expand...
Click to collapse
Yeah, it seems to be the only fix until lollipop (hopefully) solves the issue.
I work for Verizon and it's one of the top known issues for this phone.

riplayne said:
Yeah, it seems to be the only fix until lollipop (hopefully) solves the issue.
I work for Verizon and it's one of the top known issues for this phone.
Click to expand...
Click to collapse
Ya hopefully a software update resolves this...I'm planning on switching to the N6 though, was kinda what I wanted, but it wasn't available at the time. And after testing it out it's perfect for me since I enjoy using custom Roms n being on a completely vanilla device. I was surprised how well I could still do everything one-handed. I experience a lot of texting issues with the turbo too...I don't receive some texts and ppl don't receive some texts I send...and often they send out of order...

[Q] HELP - Phone hangs up immediately after answering call

Ok, I've got a problem that just started happening the last week or two. When certain people call me, I can answer. However my phone always hangs up on them 1 second after the call. The behavior is the same, based on the number calling me.
For instance, if my wife calls me from her cell phone (Sprint iPhone 5S), it will always hang up immediately after answering.
If my wife calls me from our house phone, it always works like normal.
This so far as I can tell, only affects inbound calls. I have no issues calling out.
Running latest OTA. I've updated PRL and profile, and it made no difference. I've never rooted the phone or messed with S-on/off. Pure stock. I have rebooted the phone into safe mode, and the same behavior is present.

Interestingly enough, I'm also on Sprint, I have a Nexus 6 and my wife a Note 4, and we've had the same issue over the past week or two. She can call me and immediately after answering the call will end. This has happened with her calling from her cell phone and her office phone, both of which are attached to her contact. I can call out with no problem, and I've tested calling my phone from different numbers and had no problem. No clue whats going on.

Are one (or both) of you using Sprint's Google Voice integration?

shawndoc said:
Are one (or both) of you using Sprint's Google Voice integration?
Click to expand...
Click to collapse
I am having the same issues when my mom (S4) whose on the same contract as me, calls me (S6 edge) it always hang up immediately after I pick it up. I have no issues calling her though. I am using Sprint's Google voice integration but I do not believe my mom is.

It is the Google Voice integration that is causing the disconnects.
See here:
https://productforums.google.com/forum/?utm_medium=email&utm_source=first_post_notification#!topicsearchin/voice/sprint$20integration|sort:relevance/voice/NxkMd3YpzSw

I'm having the same problem with a Metro PCS phone. I've seen it elsewhere on line - it's some Android issue.