Hi everybody, I'm new to LG, this is my first LG phone since my original LG Vu many many years ago, and i have a couple questions. I've searched everywhere here on XDA and a couple other forum sites, as well as general google searches. First off my Flex is on 4.2.2 and it doesn't seem I have any way to update to 4.4.2. Whenever I try the update from my phone it says "your phone is not registered" and when I try with the LG computer software it just says my device is up to date. I've seen the not registered error mentioned a few times before and I tried the suggestions given, like getting a new sim card and doing a factory reset, but no luck. I've seen a few people mention that they flashed the update manually with something called LG Flash Tool, but I cant find any info on that whatsoever. My model is the AT&T D950 by the way. Secondly I am having absolutly horrible lag with this phone, specifically list scrolling, mostly in apps such as Google+, YouTube, and Facebook, all the reviews i read before getting the Flex said it was super smooth, thays why I got it, so is there something I should so, or is lag like this normal? Because I can't scroll through YouTube or Google+ without it hanging every couple seconds. If anybody that has more experience then me with this phone or LG in general could help me out with these or just point me in the right direction, that would be greatly appreciatex.
zacharyt86 said:
Hi everybody, I'm new to LG, this is my first LG phone since my original LG Vu many many years ago, and i have a couple questions. I've searched everywhere here on XDA and a couple other forum sites, as well as general google searches. First off my Flex is on 4.2.2 and it doesn't seem I have any way to update to 4.4.2. Whenever I try the update from my phone it says "your phone is not registered" and when I try with the LG computer software it just says my device is up to date. I've seen the not registered error mentioned a few times before and I tried the suggestions given, like getting a new sim card and doing a factory reset, but no luck. I've seen a few people mention that they flashed the update manually with something called LG Flash Tool, but I cant find any info on that whatsoever. My model is the AT&T D950 by the way. Secondly I am having absolutly horrible lag with this phone, specifically list scrolling, mostly in apps such as Google+, YouTube, and Facebook, all the reviews i read before getting the Flex said it was super smooth, thays why I got it, so is there something I should so, or is lag like this normal? Because I can't scroll through YouTube or Google+ without it hanging every couple seconds. If anybody that has more experience then me with this phone or LG in general could help me out with these or just point me in the right direction, that would be greatly appreciatex.
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If you are on AT&T, take the phone to the store and have them update it for you. If you are on another carrier you will have to manually flash the update. As for the lag, I have also just got the Flex and I have not had any lag, but I have always done a Factory data reset before I do anything else.
TheMighyLoki said:
If you are on AT&T, take the phone to the store and have them update it for you. If you are on another carrier you will have to manually flash the update. As for the lag, I have also just got the Flex and I have not had any lag, but I have always done a Factory data reset before I do anything else.
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Yeah I'm on AT&T. Thanks for the tips, I really appreciate it. Unfortunately nothing seems to work. I've tried downloading the LG PC software from their website but it just tells me I'm up to date, I can't find any info on how to use the LG flash tool thing, and I just went into 3 different AT&T stores, one of which was a device support center, and they all said they have not way to flash the LG G Flex because LG stopped supporting the tool they had to flash it with so it no longer works. So it looks like I'm stuck on 4.2.2. It's a shame really because I really got this phone to test out LG before the G3 comes out to see how I would like it since I'm up for an upgrade, and I absolutely LOVE it, but I'm not dropping money + a contract on a phone that might have issue upgrading the software, I mean we already wait long enough for android updates on non-nexus phones, but then even when it's available you can't update it because there is some sort of issue between AT&T and LG servers. And the worst part is it's not just me or this model phone. I have seen tons of people having the same issue with G2's and G Pro 2's but nobody seems to be able to figure it out. It really suck. But thanks for all the tips and help, like I said I really appreciate it!
Just want to give an update for anyone else that has this issue and might come across this thread. After going to 2 more stores, getting 2 more new SIMs, and 2 more factory updates, then spending about an hour on the phone with tech support with them trying to "push" the update to me, then another 2 hours on chat support with them trying to "push" it to me, I am no closer to any kind of solution.
Just another update, AT&T filed a case and I can now check for software update through settings, and it tells me an update to 4.4.2 is available, but once it downloads the update fails, it tell me my device is suspected of rooting and software update is not available for my device. My device is not, and has never been rooted. So I don't know where to go from here. This is the most frustrating thing I have ever encountered in my 4+ years with android lol. My next phone will definitely not be an LG phone, which is a shame because I just got this one to test out LG while waiting for the G3 to make it to AT&T.
did you buy this new?
isnt there a warranty from ATT?
zacharyt86 said:
but once it downloads the update fails, it tell me my device is suspected of rooting
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Can you post a screenshot of the message you're getting that says your device is suspected of rooting?
Yes I bought it new from an AT&T COR store. Yeah it has warranty, I actually just went to the support center and exchanged it after explaing that it has never been rooted or else I would post a screenshot, I didnt even think about doing that, I remeber the error exactly though, I must have tried it a dozen times. When I went to software update it said a new update is available and I clicked yes to download, after it downloaded it rebooted into that LG screen with the cartoony hills and stuff and it said updating 0% for about 2 mins, the in big letters it said ERR:0x0011341, and it rebooted back into the ROM and everthing loaded up, after about a minuter I got a popup that said Error: Your device is suspect in rooting, your device is not available for software update, then any time I tried to run software update that popup would come back up unless I did a factory reset, then it would start the whole thing over with the same results. Like I said, I just got a replacement and am downloading the update now, I'll post back and let you know what happens.
Its not that unusual for a phone to get hosed when trying to download/install an OTA update.
Is is unusual for a message like you saw, about being a "suspect" for rooting; I don't think I have ever heard of that before..
All that matters is you got a new phone, so thats a good thing
Yeah i thought it was weird too, the weirdest pat was i did the return to stock from the other thread here just to see if that would fix the issue and it still said the same thing, it even did it after factory resets, like something had been tripped and couldnt be reset. Im no stranger to rooting, I've been doing it for years, i just never did it with phone cuz there isn't a whole lot you can do with it. But the new one just updated to 4.4.2 no problem so the issue is fixed. It was all just really strange, i found a thread here from another person getting the same error on a G2 http://forums.androidcentral.com/lg...tware-update-not-available-rooted-device.html
zacharyt86 said:
Yes I bought it new from an AT&T COR store. Yeah it has warranty, I actually just went to the support center and exchanged it after explaing that it has never been rooted or else I would post a screenshot, I didnt even think about doing that, I remeber the error exactly though, I must have tried it a dozen times. When I went to software update it said a new update is available and I clicked yes to download, after it downloaded it rebooted into that LG screen with the cartoony hills and stuff and it said updating 0% for about 2 mins, the in big letters it said ERR:0x0011341, and it rebooted back into the ROM and everthing loaded up, after about a minuter I got a popup that said Error: Your device is suspect in rooting, your device is not available for software update, then any time I tried to run software update that popup would come back up unless I did a factory reset, then it would start the whole thing over with the same results. Like I said, I just got a replacement and am downloading the update now, I'll post back and let you know what happens.
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I'm having this same issue, but I did root my device. I completely unrooted it, and tried again with no luck. I thought it was me. Looking forward to hearing if you have success with the replacement. If so, I'm definitely taking this guy in. ?
Sent from my LG-D950 using xda premium
oh yes, I thought I was so smart. I had owned about five smart phones and easily rooted them all, was familiar with ADB, thought I knew how the boot loader worked in relation to start up of the phone, and it turns out I fell flat on my face in a cream pie.
I have a Moto X. I wanted to the Kit Kat features and I didn't care if I lost root. So… (Here's where I blew it) I accepted an offered OTA update. I guess I don't have to say much more. Needless to say my safe strap, save root, load back up ROM, nothing with a capital N, could help me. Aha!, I thought, now is the time for the subtlest of my techniques.… ADB.
Couldn't even connect to the phone. Phone, or now I guess I should say tablet, cannot connect over the air or by Wi-Fi. Hmm. Based on what it can do, maybe I should call it a Kindle or a Nook. Oh wait, even those can download. A Tomi Color Spell tablet perhaps?
Well, I was Deep In The Mud. In fact, I am still deep in the mud. No more phone until I figure this out. My thinking was my best first approach would be getting ADB to connect, and then seeing if it's possible to load a completely stock ROM even if I'm willing to wipe the entire phone. At this point that's my goal.
Anybody know how I can use ADB to do that? And whether I could go directly for a stock Kit Kat ROM?
Even though I've obviously been rooted, will Verizon flash me to stock?
Many thanks,
Leon Malinofsky
I have a factory unlocked no carrier branding moto x i bought second hand nearly a year ago. Two days ago when I was outside and I was trying to make a phone call, there was no ringing noise and when the person picked up we couldn't hear each other. I rebooted the phone but it happened again. It happened again earlier today, and when it happens I can't play music or hear any sounds coming from the phone at all. I get an error from the google play music app saying I can't play music, so this leads me to believe it is a software issue. I haven't downloaded an app in weeks, so i'm not sure what it is. I'm running stock rooted 4.4.3, im on Tmobile and haven't gotten the 4.4.4 rollout. Anyone else ever get something like this? I'm thinking of just factory resetting the phone and perhaps loading a custom rom.
I would just try the factory reset first... Or a rom if you wish. Stock based roms let you keep your moto features, aosp ones do not, and most have some bugs.
Or you can try flashing stock again. Just don't downgrade. Flash same version or higher. ?
Idk what's the problem with Samsung phones and updates. I had the same problem with my Note 3 when KitKat got released, I had to get a replacement phone. Lucky for me the replacements Note 3 didn't have the update on it. However I wasn't so lucky with the Note 4.
I accidently hit the update on my notifications when I was half sleep.
Anyways.
Every since Lollipop been installed on my Note 4, it has been a nightmare from hell.
When I installed it on my original Note 4, I kept having my keyboard become unresponsive. Force close on multiple apps (stock Web, camera, calender, and more).
I called T-Mobile to see if they could send me a replacement. They "tried" to fix it, saying that I should do a factory reset and clear cache , which I already tried before I called numerous times.
Finally they said they said they were going to send me out a replacement phone.
I also asked if anyone have been complaining about Lollipop they said no, they were totally oblivious to Lollipop having any kinks (as always ). It's crazy they said that because I have read over 100 post bashing the new update.
I received the Note 4. I turned the phone on and Lollipop was already installed. I called T-Mobile and asked why was Lollipop installed on my replacement, they informed me that they are sending out the phones with Lollipop, and assured there would be no problems with it.
With in the first hour, my phone would turn off and not turn back on. I knew there was nothing wrong with the battery because it was on 90% and it worked flawless with another phone. So I drained all the electricity out the phone and put the battery back in. That worked, but it did over 20 times within that day. I called T-Mobile again , they told me I would have to go to a store and see if they could diagnosis the phone.
The next day I went to the store, everything came back clear on the diagnosis, but they could see it turn off randomly.
I called customer care and explained the situation and told them I need a replacement.
Now I am waiting on a replacement. If this one don't work, I think I will have to get on whole different phone. I'm on the verge of getting a flip phone because I know that I don't want to have an iPhone.
Anyone having these issues with the update Lollipop?
I've never heard about an update getting positive reviews from users, most get bashed.
Fortunately I don't have those issues, nor have I had any with updates. Have you tried to odin the stock firmware? That's all I can really think of.
MajorTom_ said:
I've never heard about an update getting positive reviews from users, most get bashed.
Fortunately I don't have those issues, nor have I had any with updates. Have you tried to odin the stock firmware? That's all I can really think of.
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It seems like I tried everything. I haven't tried that though. I will try that today, if my phone ever boots up.
W0man09 said:
It seems like I tried everything. I haven't tried that though. I will try that today, if my phone ever boots up.
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As long as you can get it into download mode something may be possible.
Odin to stock lollipop, factory reset / data wipe.
Additionally, I would consider a custom rom.
..........
If you really like kitkat better you could also Odin to stock kitkat, factory reset / data wipe.
MajorTom_ said:
As long as you can get it into download mode something may be possible.
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Lol thanks for the help. I can't even get it to turn on, to get it in download mode. ??
. Now I'm just waiting on T-Mobile to send the replacement.
I posted this in an older thread but figured I would just go ahead and make a separate post about it.
Ever since I updated the phone to 5.1 it has crashed repeatedly, super laggy, battery life is significantly worse than kitkat, Turbo charge seems to take longer than on kitkat, my texts and calls won't go through, and on a rare occasion my phone will reboot by itself. I've cleared the cache regularly and have factory reset a couple of times and the problems will go away for about a week, but only to return again. I'm going to Verizon tomorrow to see if they can do anything.
Anybody else have these issues with their Turbo?
Sent from my XT1254 using XDA Forums
I'm not experiencing any of this. Have you troubleshot apps that you have downloaded as possible culprits? Also, did you upgrade via OTA or did you manually flash the 5.1 update via rootjunky? I've heard multiple people having issues with the flashed one.
Maybe it's one of the apps you have installed. Try a FDR and install your apps a few at a times. Try to pinpoint which app is constantly taxing your phone. If all else fails make verizon give you another 4.4.4 Turbo
So I went to Verizon yesterday and they couldn't do anything for me. I just took the OTA that came out yesterday and I am hoping it fixes more than the stage fright exploit. If not I guess I will be migrating back down to my old Galaxy S4.
Murd0c said:
So I went to Verizon yesterday and they couldn't do anything for me. I just took the OTA that came out yesterday and I am hoping it fixes more than the stage fright exploit. If not I guess I will be migrating back down to my old Galaxy S4.
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If you haven't already, try using the Verizon Upgrade Assistant (that annoying thing that pops up every time you plug your phone into a computer) and select repair. This will do the cleanest wipe possible, reflash everything and bring you up the the latest firmware version. If you still have problems after that, chances are you're using an app that lollipop doesn't like, or you have a physically defective unit.
I ended up with what I think was a physically defective unit, and I got a warranty replacement straight from Motorola. The process was painless, and as long as the phone doesn't have any physical damage and was never exposed to water (in most modern phones, there's a water-sensitive sticker on the inside that changes color when exposed to water, so they can tell if you're lying), you basically just have to ask for it.
In fact, forget what I said in my first paragraph. Just get the Motorola replacement.
https://motorola-global-portal.cust...sion/L3RpbWUvMTQ0NDMzNDc3Mi9zaWQvWDgyS2RzeW0=
OK guys quick update I sucked it up and got the Motorola replacement and it works perfectly now, turns out I had a factory fault or something
My phone isn't laggy, but my Turbo charging is definitely slower, my WiFi is hit or miss at times, and the battery does seem to drain a bit faster but isn't too awful.
Sent from my Droid Turbo using XDA