I posted this in an older thread but figured I would just go ahead and make a separate post about it.
Ever since I updated the phone to 5.1 it has crashed repeatedly, super laggy, battery life is significantly worse than kitkat, Turbo charge seems to take longer than on kitkat, my texts and calls won't go through, and on a rare occasion my phone will reboot by itself. I've cleared the cache regularly and have factory reset a couple of times and the problems will go away for about a week, but only to return again. I'm going to Verizon tomorrow to see if they can do anything.
Anybody else have these issues with their Turbo?
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I'm not experiencing any of this. Have you troubleshot apps that you have downloaded as possible culprits? Also, did you upgrade via OTA or did you manually flash the 5.1 update via rootjunky? I've heard multiple people having issues with the flashed one.
Maybe it's one of the apps you have installed. Try a FDR and install your apps a few at a times. Try to pinpoint which app is constantly taxing your phone. If all else fails make verizon give you another 4.4.4 Turbo
So I went to Verizon yesterday and they couldn't do anything for me. I just took the OTA that came out yesterday and I am hoping it fixes more than the stage fright exploit. If not I guess I will be migrating back down to my old Galaxy S4.
Murd0c said:
So I went to Verizon yesterday and they couldn't do anything for me. I just took the OTA that came out yesterday and I am hoping it fixes more than the stage fright exploit. If not I guess I will be migrating back down to my old Galaxy S4.
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Click to collapse
If you haven't already, try using the Verizon Upgrade Assistant (that annoying thing that pops up every time you plug your phone into a computer) and select repair. This will do the cleanest wipe possible, reflash everything and bring you up the the latest firmware version. If you still have problems after that, chances are you're using an app that lollipop doesn't like, or you have a physically defective unit.
I ended up with what I think was a physically defective unit, and I got a warranty replacement straight from Motorola. The process was painless, and as long as the phone doesn't have any physical damage and was never exposed to water (in most modern phones, there's a water-sensitive sticker on the inside that changes color when exposed to water, so they can tell if you're lying), you basically just have to ask for it.
In fact, forget what I said in my first paragraph. Just get the Motorola replacement.
https://motorola-global-portal.cust...sion/L3RpbWUvMTQ0NDMzNDc3Mi9zaWQvWDgyS2RzeW0=
OK guys quick update I sucked it up and got the Motorola replacement and it works perfectly now, turns out I had a factory fault or something
My phone isn't laggy, but my Turbo charging is definitely slower, my WiFi is hit or miss at times, and the battery does seem to drain a bit faster but isn't too awful.
Sent from my Droid Turbo using XDA
Related
Here's a new one, at least for me...when I hit my system update check button in about phone, my Bionic is spitting out
"check for update is not available
at this time.
Try again later,"
Has anyone else ever seen this message? It looks like its happening on 4G or wifi, haven't forced 3g and tried yet.
Usually I expect the "Your phone is up to date" message, but this one's new to me.
I'm bone stock, btw...no rooting yet.
I got that a few times yesterday and then tried again 10min later and it ran the check successfully but didn't find an update. When I ran the check for updates this morning it found the update and downloaded/installed successfully.
Well, that's encouraging I suppose...every time I think I really like this phone, something like this pops up...ugh, I want bionic speed and HP, but with my OG droid and droid X's "it just works" reliability.
I think the only reason you're seeing this error is because the servers are under a very heavy load pushing out the updates. I never saw this error before yesterday. But I'm with you on the frustration factor. I'm on my 4th Bionic now, if I continue to get the black screen of death, random reboots, or data connection issues, I'm going to do whatever I can to get a different phone. I've never had to return a phone to Vz before this model, nor I have ever spent so much on a phone. I certainly don't feel like I'm getting what I paid for. How this phone made it thru user testing with these issues blows my mind.
I had been getting that message ever since I replaced my SIM a couple months ago. I figured it wouldnt interfere with me getting any OTA's, but last night I decided to do a factory reset to see if that cleared it up. Low and behold i hit system updates and it said my system was up to date. An hour or so later I did it again and I got the update!
Good to know. I read a thread somewhere, I think it pertained to battery issues, and someone suggested that when you first take the phone out of the box the first thing you should do is a factory reset b/c it helps with overall performance. I don't know if there's any truth to that but that's what I've done on all of my replacement Bionics and I do perceive there to be some improvement. I don't know if it was necessary but I ran the reset after receiving the OTA today too just to rule that out if I have issues going forward - that's the first thing tech support makes you do when you have problems from my experience anyway.
I've been getting that message a lot too when checking for the update. I got the update today and it installed fine. Still have the data drops though. VERY frustrating.
One think I HAVE noticed with this update is that the battery stats are completely reversed. It used to be the display was down in the 3-5% region, as well as the Android OS. Now, those 2 are at the top, and my phone has just been laying on my desk most of the day.
I am not rooted. I've been getting that message since I got the phone in October. It only happens when I am on 3G. I haven't checked it on 4G (don't live near one) and it says "...up to date" when I am on WiFi.
Sent from my DROID BIONIC using xda premium
I am getting frustrated... I have been getting the same error for three days now. I am rooted, but am on 5.5.886 and everything still the same. My partner is still original stock, and he's getting the same errors as well. Perhaps this is a regional thing? Anyone in the DC area get the update rolled out to them?
Additionally, can I just flash the update file that is posted here on the forums to upgrade manually? Or should I just wait?
Works!
I was getting the same "check for updates not available at this time" message, however I rebooted (used Quickboot, battery pull is not necessary). After the reboot went back to "Check for upgrade" and it worked; BUT just like the previous upgrade the process checks your file system and if you removed/altered any bloatware then it will fail and reboot. After the first time, I decided instead to create a folder "bloatware" in the system direction and move all bloatware apps to that folder. So this time around all I had to do was move all the bloatware back to the "app" folder in one shot. Very easy and straight forward (I also wrote down the bloatware apk filenames so I didn't forget that I moved over last time). Tried the update again, installed just fine, and phone is up and running.
AND....root is INTACT!
Btw...I had no idea there was a new update available until my friend who just got a new Bionic said he's having problems rooting on software v5.9.902
I am stock, unrooted, and I installed the KitKat update a couple of weeks ago and my phone is absolutely terrible now.
1. Getting the "no-sim" (no sprint sim, no 4G for you!) error message, which I have never gotten before on this phone. I get the error intermittantly after installing the kitkat update
2. Battery drain is substantial, about twice the rate of what it was before
3. Phone runs much warmer than normal
4. Very bad reception, texts and calls not going through. I used to be able to get full bars 4G in my house, now I don't even get 3G after the update, and I had a 30 minute phone conversation from my house the other day and I dropped the call 4 times.
I thought maybe it was just a tower issue but it's been like this for the past few weeks. I've tried doing a PRL update, profile update, etc. but nothing helps.
Is the reception issue a problem with the most recent PRL update?
If I root the phone and install a custom ROM will this address my problems? I've rooted my tablets before but not a phone. Would going over to CM solve these issues?
I had the same problem way back on this phone and it was the SIM had gone bad. I would definitely expect that yours has just gone bad. That would cause your battery to drain due to constantly seeking network but SIM won't register. Which would also likely cause the excessive heat too.
I hope this is all the problem is for you. It was a simple fix at the Sprint store. Good luck!!!
Sent from my HTC One using Tapatalk
take the sim card out and clean it maybe? and do a factory reset after you backup?(of course, unless you root and use some software to backup, all other backup methods just won't help too much)
Reason been, I had the total stock phone when I did the KK update on Feb 1st I think, and I didn't see any problem other than somehow enabled my google voice. No signal problem(same s..t as the dec update last year, before that it was even worse) and no battery problem(turned on the stock battery saving)
I had problems (2) and (3), and a few others, since installing the update. In my case, the GPS receiving notification would flash incessantly, and Location Services seemed to be the battery drain culprit, I could dramatically reduce the drain by turning the GPS off (not a great solution).
The answer, at least in my case, was a hard reset. I did that, reinstalled my apps, and the GPS / battery issue has gone away. I was also having other intermittent weird issues that have gone away since reinstalling. I guess the upgrade must have corrupted some things...
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Hard reset your phone and clean the SIM card. You should be all good then. Kit Kat should have the opposite effect on your battery life. I usually get 10+ hours on a charge. Matters what I'm doing with my phone.
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Just wanted to add that my phone has suffered from none of the issues above. I'm using it on a GSM network in India and running InsertCoin Rom. Everything works well. Battery has been decent and I can easily pull 12 hrs plus
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So I did the factory reset this weekend. Just to confirm, the factory reset reverts me back to KitKat, not Jelly Bean, which was what the phone originally came with. Just want to confirm I did the reset correctly.
I dont think you can downgrade from KitKat to Jellybean not on stock atleast.
SeriesOfTubes said:
So I did the factory reset this weekend. Just to confirm, the factory reset reverts me back to KitKat, not Jelly Bean, which was what the phone originally came with. Just want to confirm I did the reset correctly.
Click to expand...
Click to collapse
when you took the OverTheAir upgrade package, it will get into bootloader and change(upgrade) your phone's ROM(not really Read Only Memory any more, but still carry that name) and from then on, you will have to use the bootloader to reload the old jelly bean to get back to JB, otherwise, no matter how you reset, it'll be KK. (the reload process requires special files and procedures, with computer and USB cables) Although "factory reset" won't revert back to the "original factory settings" that came with the phone at the time you bought it, it will wipe out all the settings and apps and anything that's not set by the factory default. After the so called factory reset, your phone will get into a state that the "factory" testers have, which should be a stable state because the "factory" supposed to do a lot of tests based on that state and pass all those tests. This will give you a nice baseline about which could be wrong, the hardware, the network, or the software. Though, it won't be always true because human make mistakes, so the "factory" could release a software that's buggy. like the one we got on last dec, but still, once you get to the so called "factory" state, which all the other phones using the same hardware and software will get to the same point, you can be sure that no other unknown factors are causing your problems. It's like you have the exact same thing on your hand as somebody else on the other side of the planet, so other people can do the tests required to figure out your problems. Will that help you for some apps you want to run that crash your phone or cause big problem? No, that's the responsibility of the apps' developers, not the phone manufacturer. in that case, you'll have to give up that app.
Has anybody else noticed the screen or the phone in general letting off a lot of heat ever since updating to NG3?
Yes. Call at&t support. I had mine completely replaced because of it. I unrooted then took it to their warranty office. They tested it with one of their batteries, then tested my battery on one of their s5's, and determined it was a bad phone. I had gotten mine back in June and was still covered under warranty on their 12 mo next plan.
I'd recommend a factory reset before warranty/swapping the phone. Upgrading through ota is similar to a dirty flash. Sometimes things don't take to the update and just need a simple data reset to fix it. A software upgrade should not cause sudden hardware damage.
Anybody else having these problems? 2nd day to have it and it would freeze up and bootloop. At one point it was off for 2-3 hours and I couldn't get to fastboot. Finally I got it to factory reset twice and its doing fine for now. Unfortunately I'm on shift for 24 hours or I'd make Verizon give me a new one.
Sent from my XT1254 using XDA Free mobile app
Aarongauntt said:
Anybody else having these problems? 2nd day to have it and it would freeze up and bootloop. At one point it was off for 2-3 hours and I couldn't get to fastboot. Finally I got it to factory reset twice and its doing fine for now. Unfortunately I'm on shift for 24 hours or I'd make Verizon give me a new one.
Sent from my XT1254 using XDA Free mobile app
Click to expand...
Click to collapse
Could it be some app that you installed? Haven't had any problems myself with it.
Have you switched from dalvik to art?
I've had zero issues with bootloops so far.
Haven't switched to art and I doubt any nonroot app would cause bootloops. Who knows.
Sent from my XT1254 using XDA Free mobile app
No issues so far here
none here
Had one this morning. Phone froze during a phone call, and then got stuck at the boot screen before the animation. Rebooted it by holding the volume and power button and it's worked since.
No problems here, have played games for several hours straight with no issues and have been playing with it all day.
Mine was solid for about 4 hours and its starting back up again. Maybe I have a lemon.
Sent from my XT1254 using XDA Free mobile app
sounds like a defective unit or something.
i'd do a wipe, dont install any apps, see if it works fine or not. if it does, probably an app issiue. if you are getting problems even after the reset, its the phone.
Same issue here. Kept randomly rebooting, but only occasionally. Did a few factory resets, installing only essential apps each time thinking it was one of my apps that didn't play nice with Turbo (even though they played just fine with my Razr Maxx and Galaxy S5) to no avail. Last night, did a factory reset, didn't install any apps (nor did I update any of the pre-installed ones) and this morning, endless bootloop. I can't get it to stop. I'm really starting to hate this startup sound. LOL!
My phone locks up occasionally. Always restarts itself. I'm not sure what has been causing my phone to lock up but I haven't been able to pinpoint an action that is specifically creating the issue.
Sent from my XT1254
So I couldn't figure out a way to just power it down (all the usual button combinations just kept rebooting it, which then continued the bootloop) so I just figured I'd let it bootloop until the battery ran out. After about 3 hours of bootlooping, it just finally booted. I didn't touch anything. Weird. Maybe it's like a 4 year old temper tantrum, just let them get it out of their system and all will be better in a couple hours. Hahaha!
I have a phone that it's going this as well. I can get into recovery and reset but that didn't work. If I try to wipe cache the phone reboots and freezes which seems abnormal. I never had a phone reboot after wiping cache. I loaded the phone into fastboot and using RSD Lite I flashed the original software into the phone to no help. I did notice though that in the fastboot option that my baseband is blank. Might just be a bad device.? Does anyone know where I can find stock firmware 21.44 (that has the VoLTE option)?
I've had 4 turbos, latest one with almost no apps, and been waiting on Motorola for near 3 weeks for another device... Just about to sell the next turbo they send out... I've also had the same issues plus WiFi drops BT drops freezing lagging, and lately unable to receive voice calls and voice mail
polish23 said:
I've had 4 turbos, latest one with almost no apps, and been waiting on Motorola for near 3 weeks for another device... Just about to sell the next turbo they send out... I've also had the same issues plus WiFi drops BT drops freezing lagging, and lately unable to receive voice calls and voice mail
Click to expand...
Click to collapse
With four turbos there seems to be more of a user error than system. you either disabled a needed apk, installed an apk that doesn't play nice, or you took an ota and havent completed an FDR. Its recommended and has been posted on here multiple times throughout this site/forum that always, always do a FDR with an update.
the_rooter said:
With four turbos there seems to be more of a user error than system. you either disabled a needed apk, installed an apk that doesn't play nice, or you took an ota and havent completed an FDR. Its recommended and has been posted on here multiple times throughout this site/forum that always, always do a FDR with an update.
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Click to collapse
I'm not running any additional apks at this point and haven't since the second replacement device. Apparently, I just have good luck with this phone, that I now despise, and wish I could get rid of. I followed all the disable guides for what was safe, and I'm not sure what an FDR is, but if you tell me I'll give it a shot. Last replacement came updated as well. At this point this current model doesn't even receive phone calls, because it just doesn't work correctly.
polish23 said:
I'm not running any additional apks at this point and haven't since the second replacement device. Apparently, I just have good luck with this phone, that I now despise, and wish I could get rid of. I followed all the disable guides for what was safe, and I'm not sure what an FDR is, but if you tell me I'll give it a shot. Last replacement came updated as well. At this point this current model doesn't even receive phone calls, because it just doesn't work correctly.
Click to expand...
Click to collapse
Factory Data Reset.
the_rooter said:
With four turbos there seems to be more of a user error than system. you either disabled a needed apk, installed an apk that doesn't play nice, or you took an ota and havent completed an FDR. Its recommended and has been posted on here multiple times throughout this site/forum that always, always do a FDR with an update.
Click to expand...
Click to collapse
the_rooter said:
Factory Data Reset.
Click to expand...
Click to collapse
OK, so I have done that with each of the devices. Unfortunately, I just have horrible issues/luck with this phone.
Idk what's the problem with Samsung phones and updates. I had the same problem with my Note 3 when KitKat got released, I had to get a replacement phone. Lucky for me the replacements Note 3 didn't have the update on it. However I wasn't so lucky with the Note 4.
I accidently hit the update on my notifications when I was half sleep.
Anyways.
Every since Lollipop been installed on my Note 4, it has been a nightmare from hell.
When I installed it on my original Note 4, I kept having my keyboard become unresponsive. Force close on multiple apps (stock Web, camera, calender, and more).
I called T-Mobile to see if they could send me a replacement. They "tried" to fix it, saying that I should do a factory reset and clear cache , which I already tried before I called numerous times.
Finally they said they said they were going to send me out a replacement phone.
I also asked if anyone have been complaining about Lollipop they said no, they were totally oblivious to Lollipop having any kinks (as always ). It's crazy they said that because I have read over 100 post bashing the new update.
I received the Note 4. I turned the phone on and Lollipop was already installed. I called T-Mobile and asked why was Lollipop installed on my replacement, they informed me that they are sending out the phones with Lollipop, and assured there would be no problems with it.
With in the first hour, my phone would turn off and not turn back on. I knew there was nothing wrong with the battery because it was on 90% and it worked flawless with another phone. So I drained all the electricity out the phone and put the battery back in. That worked, but it did over 20 times within that day. I called T-Mobile again , they told me I would have to go to a store and see if they could diagnosis the phone.
The next day I went to the store, everything came back clear on the diagnosis, but they could see it turn off randomly.
I called customer care and explained the situation and told them I need a replacement.
Now I am waiting on a replacement. If this one don't work, I think I will have to get on whole different phone. I'm on the verge of getting a flip phone because I know that I don't want to have an iPhone.
Anyone having these issues with the update Lollipop?
I've never heard about an update getting positive reviews from users, most get bashed.
Fortunately I don't have those issues, nor have I had any with updates. Have you tried to odin the stock firmware? That's all I can really think of.
MajorTom_ said:
I've never heard about an update getting positive reviews from users, most get bashed.
Fortunately I don't have those issues, nor have I had any with updates. Have you tried to odin the stock firmware? That's all I can really think of.
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Click to collapse
It seems like I tried everything. I haven't tried that though. I will try that today, if my phone ever boots up.
W0man09 said:
It seems like I tried everything. I haven't tried that though. I will try that today, if my phone ever boots up.
Click to expand...
Click to collapse
As long as you can get it into download mode something may be possible.
Odin to stock lollipop, factory reset / data wipe.
Additionally, I would consider a custom rom.
..........
If you really like kitkat better you could also Odin to stock kitkat, factory reset / data wipe.
MajorTom_ said:
As long as you can get it into download mode something may be possible.
Click to expand...
Click to collapse
Lol thanks for the help. I can't even get it to turn on, to get it in download mode. ??
. Now I'm just waiting on T-Mobile to send the replacement.