Cannot get wifi calling working on LYZ28E - Nexus 6 Q&A, Help & Troubleshooting

I thought I had wifi calling working, but now I suspect it isn't. I don't have the indicators others have such as the quick tile or the dialer indicating it is a wifi call. I checked the setting and see that I have wifi calling (wifi preferred) enabled and the cellular network type is IWLAN in the SIM status.
I thought it might be because of Google Voice so I turned that off. I ensured that I have my E911 address set. I had "wifi calling" on my account from awhile back and assumed that was necessary. I just removed it to troubleshoot the issue below and now cannot get it back. Not sure if others have that.
Here is the logcat error message:
Code:
D/PollingManager( 4414): phone state: 0 0 voice home data home T-Mobile T-Mobile 310260 T-Mobile T-Mobile 310260 LTE IWLAN CSS not supported -1 -1 RoamInd=-1 DefRoamInd=-1 EmergOnly=false
I have stock LYZ28E with MDM9625_10649.09.05.14R radio.

Same here. If I try to place a call with WiFi calling enabled the call ends immediately. There's no indication that it's using WiFi calling other than the call ending immediately.

I spent a good bit of time on the phone with a very helpful tech at T-Mobile trying to troubleshoot this. I didn't have the feature enabled on my account so she fixed that and told me it could take a few hours to show up. Still not working yet, but she did mention she was going to start (or add) my number to an internal thread so they could track. I'd encourage everyone having issues to call and make sure you get to the actual tech folks so they have an accurate accounting of the problem. At this point I'm assuming it's a bug but we'll see...
Edit: Rebooted and have wifi calling enabled, was able to make a call and my Google voice number showed up on the other end. In my case it seems the problem was that I didn't have the feature enabled in T-Mobile's system.

It wasn't working at all for me. I even flashed back to encrypted and unrooted and used the factory image. Never saw "WiFi calling" even though it was enabled. Eventually I just went back to Chroma. He said he has T-Mobile WiFi Calling working and it'll be in his next build.
Sent from my CHROMA & hells-Core powered Nexus 6

TheMattS said:
I spent a good bit of time on the phone with a very helpful tech at T-Mobile trying to troubleshoot this. I didn't have the feature enabled on my account so she fixed that and told me it could take a few hours to show up. Still not working yet, but she did mention she was going to start (or add) my number to an internal thread so they could track. I'd encourage everyone having issues to call and make sure you get to the actual tech folks so they have an accurate accounting of the problem. At this point I'm assuming it's a bug but we'll see...
Edit: Rebooted and have wifi calling enabled, was able to make a call and my Google voice number showed up on the other end. In my case it seems the problem was that I didn't have the feature enabled in T-Mobile's system.
Click to expand...
Click to collapse
Can you clarify what you mean about your GV number showing up on the other end? GV and T-Mobile WiFi calling are 2 completely different things.

tealio said:
Can you clarify what you mean about your GV number showing up on the other end? GV and T-Mobile WiFi calling are 2 completely different things.
Click to expand...
Click to collapse
Was clarifying the two do work together as they should, just to rule it out as a potential part of the problem.
My phone is still showing wifi calling as active so the change on T-Mobile's side seems to have fixed things for me.

I'm having issues with WiFi calling as well. Haven't been able to get it to work and bootloader, radio and baseband are all updated and on E ROM. No matter what i do it doesn't work.

I've made a few calls now since T-Mobile updated my account, it's working well on both my home and work wifi networks.

Related

[Q] Should one want to turn on VoLTE on VZ?

Ok,
We all know that turning on Advanced Calling 1.0 on your account is free, includes HD voice to other callers that are similarly enabled, and most of all - it gives us back voice and data at the same time.
But are there negatives to go with the positives?
I've scanned the threads and wanted to consolidate this here.
I've heard if you are on adv calling and move out / drop off 4G your call may get lost. I haven't heard how one makes a call, or if it will make a call if out of a 4G area or on wifi out of a 4G area and you try to place a call.
So, that said, what are the experiences from our vast userbase here?
Has turning it on caused any issue for you? either with making/receiving calls, data use, or even other issues with the N6 once you enabled it? (I'm stock right now, what about ROM's? )
(for purposes of streamlining this thread, the conditions are that you got the phone from Verizon, or have it established on Verizon and have been able to enable the option)
I turn on day 1 but I don't have anyone to call that has that option so nothing really changed for me I don't find my coverage any better or worse. I do notice I have voice and data now (at the same time I mean)
Sent from my Google N6 on VZ
VZW Volte
When I go to Verizon website to select volte in my plan a pop up says 1 or more of my other selections i already have is not compatible with volte and must be unselected to get volte. It is saying Ringback Tones needs to be unselected.
Has anyone else experienced this?

Verizon range extender problems

Anybody else on Verizon using a Verizon brand extender? A search found one other old thread but no definitive fix. The one proposed fix was to set the phone to 1x speed to force it out of hunting for towers outside and hope that 5.1 fixed the problem. I just got my phone from Verizon, it came out of the box with 5.1, so it would seem they didn't fix it. And I can't seem to find how to set it to 1x. Only from global to LTE. I'm dropping calls, having problems with texts, and Verizon support admitted it doesn't seem that my calls are going through the extender. They said the 6 should be perfectly capable of utilizing this extender. My note 3 worked perfect on it, and as far as I know the wife's note 4 does as well. I get the beep like it's calling through it, just not the signal. And this phone doesn't have a separate icon to show if it's connected, intermittent, or never recognizing it. Is this a known issue and I just didn't search properly? Running 5.1 LMY47E, bone stock. I warrantied the phone, same thing. So this thing is literally about an hour out of the box, no mods. Looking forward to rooting and running some roms but I'd like to know I've got any issues ironed out before hand. That way I'll know any future issues are rom related, not hardware
TIA
Unfortunately there is no fix unless Verizon decides to somehow upgrade the software/firmware of the extender. I'm surprised that Verizon tech support didn't inform you that the extender is not capable of utilizing 4G or enhanced network capability and can only function with 3G or less. I spent a bit of time on the phone with tech support and requested a problem ticket be raised to Verizon engineers to get a definitive answer -their response was that the extender can not do 4G but only 3G. The way I was able to get my Nexus 6 to successfully connect was to turn the "Enhanced 4G LTE Mode" off and then it was able to connect. This is not a nexus 6 issue only but from what I've seen is any phone that has that enhanced 4G setting - my wife's Iphone 6 is also unable to use the extender unless that phone capability to use 4G/LTE is turned off. Surprised you even got the beep as never of our phones get that connection beep unless the 4G/Enhanced switch is off.
I'm surprised (maybe not) that Verizon continues to sell the same Network Extender even though it no longer works with the new network capability or with phones that use that technology. Also brought that up with them during my call but of course that wasn't addressed. I also got no information as to any plans to upgrade the extender firmware but I'm assuming the lack of info speaks loudly.
Again one can never be assured of whether the information they provided me is accurate or no so if you find out differently please post back.
Also, my Nexus 6 is rooted and I have tried numerous ROMs and the ROM makes no difference so that isn't going to fix the issue.
Hopes this helps a bit.
chameo53 said:
Unfortunately there is no fix unless Verizon decides to somehow upgrade the software/firmware of the extender....
Again one can never be assured of whether the information they provided me is accurate or no so if you find out differently please post back.
Also, my Nexus 6 is rooted and I have tried numerous ROMs and the ROM makes no difference so that isn't going to fix the issue.
Hopes this helps a bit.
Click to expand...
Click to collapse
This helps a ton, thanks! I've always known that the extender didn't support anything above 3g, but it's never been an issue since my router took care of data and 3g was plenty for calls and texts. But I was thinking it had something to do with this... I haven't researched any of this new stuff about xlte or whatever it is but I know it seems the phones are changing to support some mods to the network. I haven't paid attention because my town is usually the last to receive this sort of technology. Big cities were going to 4g soon after we upgraded to 3g...
Can you tell me if the pic below is the menu that you used? I can't find any setting anywhere else that specifically says 3g, to try to force it into a mode that the extender understand.
you can dial #48 and the phone will tell you if you are under network extender coverage
The setting that needs to be disabled is on the same screen where you set the preferred network type (actually under the one you are displaying). It should be the next setting following the Preferred network type. It actually has a slider to turn on or off. Now, I'm not running stock but I believe it should be the same or very similar on stock.
Not on my phone or i'd try to include a screenshot. Hope this helps.
Edit : Added Screenshot
three west said:
you can dial #48 and the phone will tell you if you are under network extender coverage
Click to expand...
Click to collapse
Oh yeah, I forgot about that detail. The Verizon tech had me do this. It actually told me I was connecting through the extender. And the call seemed relatively clear. But I could hang up and immediately dial my voicemail or some other number, get the beep from connecting through the extender, but the call would be spotty and cutting out badly. And the tech was confused by this because it wasn't showing on his system that I was connecting through the extender even when the #48 said I was. Strange things going on with this...
chameo53 said:
The setting that needs to be disabled is on the same screen where you set the preferred network type (actually under the one you are displaying). It should be the next setting following the Preferred network type. It actually has a slider to turn on or off. Now, I'm not running stock but I believe it should be the same or very similar on stock.
Not on my phone or i'd try to include a screenshot. Hope this helps.
Click to expand...
Click to collapse
I'm not typing on my phone either, to include a screenshot. But I'm looking at it. The option directly under Preferred network type (which I have changed back to the default Global), is System Select. The subtext under that says "Change the CDMA roaming mode". And within the menu, the two options are "Home only" and "Automatic", of which Automatic is the default. Is this what I'm looking for?
Do you have Advanced Calling activated on you phone? Not sure if that is the issue or not but on your Verizon Wireless account you should see Advanced Calling (I believe that is what it is called) under "Manage Products. & Aps" - you should have the option to add it to your account. It is a free service but as I understand it you need to include it on your account for the phone to use Volte and it might not show up in settings if it is not an active service on the phone. Again, I'm only guessing here since I'm not on stock but I do believe I've had the option since I got the phone and I added HD calling right after I completed the pre-order.
chameo53 said:
Do you have Advanced Calling activated on you phone? Not sure if that is the issue or not but on your Verizon Wireless account you should see Advanced Calling (I believe that is what it is called) under "Manage Products. & Aps" - you should have the option to add it to your account. It is a free service but as I understand it you need to include it on your account for the phone to use Volte and it might not show up in settings if it is not an active service on the phone. Again, I'm only guessing here since I'm not on stock but I do believe I've had the option since I got the phone and I added HD calling right after I completed the pre-order.
Click to expand...
Click to collapse
I will log on in a bit and look. So are you suggesting that I enable it, or disable it? Is it believed that HAVING this feature is what is killing the link to the extender? Sorry for the dumb questions. Like I said, I've never had to look into the new tower technology before because I don't anticipate getting it in my area. I never thought about it still affecting my service anyway, even though we weren't getting it... figures.
For me to use my extender the 4G enhanced/LTE needs to be disabled. What I don't know is whether that setting shows up on the phone if the Advanced Calling isn't active on the account. If it doesn't show up there might be no way to disable it. I know it sounds somewhat illogical but again
I'm guessing to some extent given that I have it on mine and I really think it has been there from the start.
Sorry I can't be definite with it.

Can't make calls on VZW after switching back from Fi

I decided to give Project Fi a try after the word came down about Verizon raising the rates for unlimited data plans. Long story short, it's not for me. The coverage stinks in the areas I travel. Battery life took a big hit due to it having trouble finding and keeping a signal. I thought it would be better having looked at the TMo coverage maps. Anyway, that's a different topic.
I hadn't canceled my Verizon account so I put that SIM back in and it seems like I am connected to Verizon's network again. All the texts sent to that number came through once the phone was turned on with the VZW SIM back in. However, I can't make any calls. I get an operator error about being unable to complete the call. The Cellular Network Settings only has a roaming setting. Don't have the Enhanced VoLTE option and the other things I had prior to switching to Fi. Did the *#*#4636#*#* thing to try turning the radio off and on, turning on the VoLTE provisioning flag, rebooted, etc. No change in my ability to make calls. Anyone have any ideas what I need to do to get voice calls working again? If it matters, I am on 5.1.1 LMY48T.
HankStorm said:
I decided to give Project Fi a try after the word came down about Verizon raising the rates for unlimited data plans. Long story short, it's not for me. The coverage stinks in the areas I travel. Battery life took a big hit due to it having trouble finding and keeping a signal. I thought it would be better having looked at the TMo coverage maps. Anyway, that's a different topic.
I hadn't canceled my Verizon account so I put that SIM back in and it seems like I am connected to Verizon's network again. All the texts sent to that number came through once the phone was turned on with the VZW SIM back in. However, I can't make any calls. I get an operator error about being unable to complete the call. The Cellular Network Settings only has a roaming setting. Don't have the Enhanced VoLTE option and the other things I had prior to switching to Fi. Did the *#*#4636#*#* thing to try turning the radio off and on, turning on the VoLTE provisioning flag, rebooted, etc. No change in my ability to make calls. Anyone have any ideas what I need to do to get voice calls working again? If it matters, I am on 5.1.1 LMY48T.
Click to expand...
Click to collapse
The solution is to go into the calls section of the dialer and disable the call assistant settings.
https://www.reddit.com/r/ProjectFi/...ing_between_verizon_and_project_fi_sim_cards/
OK, so I can make calls again by changing the setting above. But I am without simultaneous voice and data. Still missing most settings under Cellular Network. Any ideas on how to get that back? Is there anything I need to toggle in the *#*#4636#*#* menu?
I'm having the same problem. But the issue is my phone is operating In Ireland, I've never lived in the u.s but I don't have call assistant in my dialer settings...I have data and texts and can receive calls but can't dial out, I obviously don't have access to projectfi here in Ireland and it is installed on my phone but its disabled and always has been, really strange I flashed the ROM for marshmallow automatically suggested by NRT for my device, but I'm wondering if the rom I flashed was u.s. specific even though it didn't suggest that in the rom I flashed...it has me absolutely baffled.
HankStorm said:
I hadn't canceled my Verizon account so I put that SIM back in and it seems like I am connected to Verizon's network again. All the texts sent to that number came through once the phone was turned on with the VZW SIM back in. However, I can't make any calls. I get an operator error about being unable to complete the call. The Cellular Network Settings only has a roaming setting. Don't have the Enhanced VoLTE option and the other things I had prior to switching to Fi. Did the *#*#4636#*#* thing to try turning the radio off and on, turning on the VoLTE provisioning flag, rebooted, etc. No change in my ability to make calls. Anyone have any ideas what I need to do to get voice calls working again? If it matters, I am on 5.1.1 LMY48T.
Click to expand...
Click to collapse
This came up alot when the N6 was first released last year. You will need to factory wipe the phone, and then you will have full access to the Verizon network. There is an issue with putting in a Verizon SIM after using another carrier's SIM.. Not sure but it might have affected Sprint also. The posts are out there on XDA about this, if you dont trust me. You can search and find them.
http://forum.xda-developers.com/showpost.php?p=63403127&postcount=22
---------- Post added at 06:01 PM ---------- Previous post was at 05:55 PM ----------
HankStorm said:
OK, so I can make calls again by changing the setting above. But I am without simultaneous voice and data. Still missing most settings under Cellular Network. Any ideas on how to get that back? Is there anything I need to toggle in the *#*#4636#*#* menu?
Click to expand...
Click to collapse
make sure that your apn is correct.. if not fix it.
PaisanNYC said:
This came up alot when the N6 was first released last year. You will need to factory wipe the phone, and then you will have full access to the Verizon network. There is an issue with putting in a Verizon SIM after using another carrier's SIM.. Not sure but it might have affected Sprint also. The posts are out there on XDA about this, if you dont trust me. You can search and find them.
Click to expand...
Click to collapse
Sorry for the late reply. Life got in the way of me checking back on this thread sooner.
I believe you about the factory reset fixing it. Was just hoping there was an easier way so I don't have to setup my phone again. Perhaps the Marshmallow OTA will fix it but who knows when we'll get that. I'm tired of dealing with the signal issues I have as a result of switching back and forth so I'm going to do the reset. Just to confirm, this is the option under Settings > Backup & reset, right? Or is it something I need to boot into recovery to do?

VOLTE T-Mobile, not working (WORKING as of last update)

I'm experiencing issues with VOLTE on T-Mobile. My phone switches immediately from an LTE+ DATA connection to HSPA the moment a call is placed. Of course, VOLTE is enabled on the settings side. I'm running an unmodified system, upgraded to PIE.
I've been on the phone with T-Mo to make sure the APN is correct (nothing special to mention here). I've also tried different connection combinations using the *#*#4636#*#* with different results but, even though the phone connects really fast to DATA (LTE+), I cannot get VOLTE to function in any case. On the other hand, WiFi calling works just fine.
On a chat with Razer, they just told me that VOLTE is unstable with T-Mobile and, to disable the function altogether from settings.
Before I give up, I'm asking the geniuses here for ideas or experiences? Any ideas anyone?
cabegol said:
I'm experiencing issues with VOLTE on T-Mobile. My phone switches immediately from an LTE+ DATA connection to HSPA the moment a call is placed. Of course, VOLTE is enabled on the settings side. I'm running an unmodified system, upgraded to PIE.
I've been on the phone with T-Mo to make sure the APN is correct (nothing special to mention here). I've also tried different connection combinations using the *#*#4636#*#* with different results but, even though the phone connects really fast to DATA (LTE+), I cannot get VOLTE to function in any case. On the other hand, WiFi calling works just fine.
On a chat with Razer, they just told me that VOLTE is unstable with T-Mobile and, to disable the function altogether from settings.
Before I give up, I'm asking the geniuses here for ideas or experiences? Any ideas anyone?
Click to expand...
Click to collapse
I hope this can be figured out. Im waiting for my Razer 2 phone delivery and also on T-Mobile. What OS are you running? Android Pie?
Yes, I'm on Pie.
Good news! with today's update (3-20-2019), my phone is using VOLTE technologies to connect audio calls. Phone calls sound immensely better now (the "HD" icon shows up during the call and the "LTE+" connection indicator in the status bar remains through the call).

WiFi Calling on Mint

Has anyone succesfully gotten their Pixel 5 to work with WiFi Calling on mint? It seems like I can but after a while it won't work. If I make an outgoing call on wifi calling, it will attempt for about a second and then hang up. Even after turning wifi calling off I have to reboot before it'll use the cellular network for the call instead. If I turn it on again, it seems to work for a little while, but only a little while. It's really frustrating.
Gibsonflyingv said:
Has anyone succesfully gotten their Pixel 5 to work with WiFi Calling on mint? It seems like I can but after a while it won't work. If I make an outgoing call on wifi calling, it will attempt for about a second and then hang up. Even after turning wifi calling off I have to reboot before it'll use the cellular network for the call instead. If I turn it on again, it seems to work for a little while, but only a little while. It's really frustrating.
Click to expand...
Click to collapse
Let Ryan Reynolds know! Just kidding, sorry to hear that. I have ATT so I can't weigh in.
Gibsonflyingv said:
Has anyone succesfully gotten their Pixel 5 to work with WiFi Calling on mint? It seems like I can but after a while it won't work. If I make an outgoing call on wifi calling, it will attempt for about a second and then hang up. Even after turning wifi calling off I have to reboot before it'll use the cellular network for the call instead. If I turn it on again, it seems to work for a little while, but only a little while. It's really frustrating.
Click to expand...
Click to collapse
Have you gone to their website and entered your 911 address?
Tel864 said:
Have you gone to their website and entered your 911 address?
Click to expand...
Click to collapse
Yep, I even contacted support and bugged them about it. The support person just disabled/enabled it for me. It worked for a bit but only for a bit.
Similiar Problem.
Gibsonflyingv said:
Has anyone succesfully gotten their Pixel 5 to work with WiFi Calling on mint? It seems like I can but after a while it won't work. If I make an outgoing call on wifi calling, it will attempt for about a second and then hang up. Even after turning wifi calling off I have to reboot before it'll use the cellular network for the call instead. If I turn it on again, it seems to work for a little while, but only a little while. It's really frustrating.
Click to expand...
Click to collapse
I read about a problem like this on facebook that a guy was having, he'd have to reboot to get calling to work and he'd miss some incoming calls.
I bought my wife a Pixel 5, it's too small for me and I even tried turning off WiFi Calling completely but occasionally it won't call out until she reboots it.
I have to think that this must be a software issue. I'm going to try disabling WiFI calling in Mint's settings too.
I did notice that if you put a Pixel 5 imei number in the phone compatibility checker, it says it doesn't support all features.
I found a page on the Pixel 4a 5G which said that they aren't selling the Pixel 5 but are working with google to fully support it.
Can any other T-mobile users weigh in? Is this a problem your experiencing or is it strictly a Mint Mobile issue?
Thanks
movielover76 said:
I read about a problem like this on facebook that a guy was having, he'd have to reboot to get calling to work and he'd miss some incoming calls.
I bought my wife a Pixel 5, it's too small for me and I even tried turning off WiFi Calling completely but occasionally it won't call out until she reboots it.
I have to think that this must be a software issue. I'm going to try disabling WiFI calling in Mint's settings too.
I did notice that if you put a Pixel 5 imei number in the phone compatibility checker, it says it doesn't support all features.
I found a page on the Pixel 4a 5G which said that they aren't selling the Pixel 5 but are working with google to fully support it.
Can any other T-mobile users weigh in? Is this a problem your experiencing or is it strictly a Mint Mobile issue?
Thanks
Click to expand...
Click to collapse
The turning off and back on occasionally is a little odd because of a problem I had on my previous phone, a Galaxy S10. At the time I was also on a AT&T/T-Mobile MVNO (Consumer Cellular) and I had to turn it off occasionally before it would call out and wifi calling would come and go. The only thing was, it was on Android 10, but it had the exact same problem and by coincidence both our phones were on MVNO's with the same parent networks. After I got the Pixel, I couldn't get wifi calling no matter what Consumer Cellular did, but this past weekend I switched to Verizon and everything is OK now.
movielover76 said:
I did notice that if you put a Pixel 5 imei number in the phone compatibility checker, it says it doesn't support all features.
Click to expand...
Click to collapse
Hmm, that's disappointing. It's really the only complaint I have though. I'll take $15/month over $50+ anyday if all I lose is wifi calling.
I'll be switching over to Mint shortly, hopefully it works well otherwise!! (I've been using Straight Talk for years)

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