Database Develop

AT&T Update help

Hello. I recently got a Moto X and I've been trying to update it but when I go to settings then update. It says that there's already an updating being downloaded. Problem is, there isn't. I've tried lots of things like, force closing MotorolaOTA, Clearing data and force closing Google services framework. I've factory reset, Cleared Cache Partitions, tried downloading in a different WiFi. But none of those worked.

put here a picture of the screen of the mobile information

Specker_ said:
put here a picture of the screen of the mobile information
Click to expand...
Click to collapse
Here you go.

If it makes you feel any better I'm having the exact same problem. I was coming here to post as a last resort and saw your post. I bought the phone yesterday morning and got it all setup and saw the update so started the update. 24 hours later and it still says an update is in progress. I decided to try to install the Motorola Device Manager on my PC and it says an update is already in progress... even after I force closed Motorola OTA on the device. So frustrating to have all these issues with a new phone I was so excited about buying after coming back to Android after a couple year stint with iPhone 5 and then iPhone 5s.

dusty2422 said:
If it makes you feel any better I'm having the exact same problem. I was coming here to post as a last resort and saw your post. I bought the phone yesterday morning and got it all setup and saw the update so started the update. 24 hours later and it still says an update is in progress. I decided to try to install the Motorola Device Manager on my PC and it says an update is already in progress... even after I force closed Motorola OTA on the device. So frustrating to have all these issues with a new phone I was so excited about buying after coming back to Android after a couple year stint with iPhone 5 and then iPhone 5s.
Click to expand...
Click to collapse
I bought it yesterday afternoon. And let it update all day but woke up to this. Tried Motorola manager and got the same error as you. Its weird cause my mom got the same phone 2 days ago and is happening to her too.

ATT_XT1058_4.2.2-13.9.0Q2.X-116-X-17-51_CFC_1FF.xml.zip
but this is not the latest version?

Specker_ said:
ATT_XT1058_4.2.2-13.9.0Q2.X-116-X-17-51_CFC_1FF.xml.zip
but this is not the latest version?
Click to expand...
Click to collapse
No. There's a new one. I thought this one was the newest.

this is the youngest? ATT_XT1058_4.2.2-13.9.0Q2.X-116-X-17-54_CFC_1FF.xml.zip
try installing this same tutorial http://forum.xda-developers.com/showthread.php?t=2509676

Specker_ said:
this is the youngest? ATT_XT1058_4.2.2-13.9.0Q2.X-116-X-17-54_CFC_1FF.xml.zip
try installing this same tutorial http://forum.xda-developers.com/showthread.php?t=2509676
Click to expand...
Click to collapse
I'm talking about the camera update. http://www.att.com/esupport/article.jsp?sid=KB422438&cv=820#fbid=xSa2tT5pGhe

Does turning on the WiFi help? Maybe its restricted to download in 4g to not eat your data plan up? Or how about doing master reset?
Sent from my XT1060 using xda app-developers app

I was on Wi-Fi for like 24 hours straight and it didn't download. When I leave my house and lose Wi-Fi I get a notification that says " Download will resume in Wi-Fi coverage" and the progress bar shows 0% even after several hours on high speed Wi-Fi. I also tried a complete restore and it still doesn't work. I wonder if the servers are having issues?
Sent from my XT1058 using XDA Premium 4 mobile app

if you aren't worried about data then you can just use rsd to flash the updated FW on your phone. or manually do it. Or you can just push the OTA update file that it is trying to download manually into your /cache folder and then when you reboot the phone it will start installing the ota. easy workarounds. I haven't ever downloaded the OTA over the air actually. just push it to my phone from a computer so i don't have to wait for it to eventually pop up on my phone durring their rolling releases

njd15 said:
Does turning on the WiFi help? Maybe its restricted to download in 4g to not eat your data plan up? Or how about doing master reset?
Sent from my XT1060 using xda app-developers app
Click to expand...
Click to collapse
I've tried multiple WiFi networks. I'm aware AT&T doesn't allow to update over data.

I don't know if this applies, but I had a similar issue with my Nexus 7 (2013). It wouldn't see the most recent update (JSS15R), even though it had been out for weeks. It just kept saying 'Your tablet is up to date.' While it's not quite the issue you're having, it might have an effect.
I went into Settings -> Apps and cleared data from both Google Services Framework and Download Manager. Then I rebooted and checked for an update again. I think it didn't work the first time, so I tried it again.
Hope it works, I hope to be getting a Moto X soon and would like to know if this works in case it happens to me!

Weirdest thing... I was out of the house for a couple hours so the download showed as paused in notifications.... I walked back into the house, picked up my Wi-Fi, and the update popped up as being ready to install within a minute. Hopefully yours eventually come through too Doctor.
Sent from my XT1058 using XDA Premium 4 mobile app

dusty2422 said:
Weirdest thing... I was out of the house for a couple hours so the download showed as paused in notifications.... I walked back into the house, picked up my Wi-Fi, and the update popped up as being ready to install within a minute. Hopefully yours eventually come through too Doctor.
Sent from my XT1058 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Weird. Went and clicked to update and took about 3 seconds. Must've been something with their servers.

[Q] Google Play Error 403 after factory reset [MOVE REQUESTED]

Edit: To mod: If possible, please move this thread to a non device specific subforum, as people with different devices are experiencing the same problem.
So today I decided to factory reset my HTC One, and install back some applications I had previously.
However, after the factory reset I am unable to either install or update any application, with the Google Play Store returning: ""{app}" could not be downloaded due to an error. (403)".
I've been looking around a bit and have seen quite some others with this issue, however no solutions have worked for me. What I've tried:
Logged into Hangouts and confirmed mobile number.
Removed Google account in settings --> Go to Apps>All> and force stop Google Play Store, Google Service Framework and Download Manager, then clear cache and data for each --> Added back Google account --> Restarted device (without launching Google Play Store).
Using a new gmail account.
Clearing Proxy: I've looked in my Wi-Fi and APN Settings, both of which have no proxy set to begin wit.
Using 3G instead of Wi-Fi.
Another factory reset (repeated other steps afterwards).
Installing apps onto my device from my PC (it won't attempt to install them on the phone).
Please note my phone is not rooted and I'm not planning on rooting my phone any time soon.
Thanks in advance,
Errors4l.

Errors4l said:
So today I decided to factory reset my HTC One, and install back some applications I had previously.
However, after the factory reset I am unable to either install or update any application, with the Google Play Store returning: ""{app}" could not be downloaded due to an error. (403)".
I've been looking around a bit and have seen quite some others with this issue, however no solutions have worked for me. What I've tried:
Logged into Hangouts and confirmed mobile number.
Removed Google account in settings --> Go to Apps>All> and force stop Google Play Store, Google Service Framework and Download Manager, then clear cache and data for each --> Added back Google account --> Restarted device (without launching Google Play Store).
Using a new gmail account.
Clearing Proxy: I've looked in my Wi-Fi and APN Settings, both of which have no proxy set to begin wit.
Using 3G instead of Wi-Fi.
Another factory reset (repeated other steps afterwards).
Installing apps onto my device from my PC (it won't attempt to install them on the phone).
Please note my phone is not rooted and I'm not planning on rooting my phone any time soon.
Thanks in advance,
Errors4l.
Click to expand...
Click to collapse
Interesting, this is happening to me also after a factory reset of my HTC One. Tried all of the above, my phone too is not rooted however the bootloader is unlocked.

https://code.google.com/p/android/issues/detail?can=2&start=0&num=100&q=&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars&groupby=&sort=&id=65826

mynameisthehulk said:
Interesting, this is happening to me also after a factory reset of my HTC One. Tried all of the above, my phone too is not rooted however the bootloader is unlocked.
Click to expand...
Click to collapse
Yeah I've encountered quite some threads of people having this problem with the HTC One, however their solutions have not worked for me. Hoping someone can bring an answer to this thread

Yea it just seems unusual that it has happened to us pretty much at the same time under the same circumstances, maybe there is some issue with the store rather than our devices, I hope so!

Having exactly the same problem, tried everything. Even got a new handset because of the original issue which caused me to perform the factory reset. Maybe a problem with Google Play?

Hey guys!
I did a factory reset on my LG Swift L9 today
and also can't download any app from Google Play
due to 403. It may not be related to HTC One only.

Ruth 89 said:
Having exactly the same problem, tried everything. Even got a new handset because of the original issue which caused me to perform the factory reset. Maybe a problem with Google Play?
Click to expand...
Click to collapse
vajr00s said:
Hey guys!
I did a factory reset on my LG Swift L9 today
and also can't download any app from Google Play
due to 403. It may not be related to HTC One only.
Click to expand...
Click to collapse
Have you clicked on the linky to report the issue?
https://code.google.com/p/android/i...s Owner Summary Stars&groupby=&sort=&id=65826

I've got a new Nexus 5 delivered to me hours ago, first time using it and i can confirm the same sadly, hopefully it will be resolved soon !

What would be the quickest way to alert a mod so that the thread can be moved to a non device specific forum?

Hi all,
Picked up a Nexus 7 today - it was initially loaded with an old build of Android (Blue connectivity bars not white etc) and everything seemed to be working fine. Notification popped up for me to install the latest version, so I stopped what I was doing, got it installed and I'm now stuck with the same 403 errors as everyone else.
Looks to me like a Play Store issue but damn infuriating seeing as I can't even put any basic apps on my shiny new Nexus.
Noticed on another forum earlier that someone was having the same issue, and a guy responded saying he'd returned his Galaxy Tab to the store it came from today (Curry's, I think?) and after the staff there contacted Samsung - they were told that it was an issue with the Play Store. No obvious citations of course, but seems pretty legit what with everything else going on.
And now we wait...

mynameisthehulk said:
What would be the quickest way to alert a mod so that the thread can be moved to a non device specific forum?
Click to expand...
Click to collapse
I changed the title and inserted a request in the first post, hope it'll get noticed faster this way by a moderator

(Not so) sorry for double post.
I just tried again, without making any changes to my phone, and I just downloaded 3 different apps (2 I had previously, 1 new one).
Need a confirmation if the problem is solved for other people (with different devices) before I request a close.

Yeah, it works for me too now!

Errors4l said:
(Not so) sorry for double post.
I just tried again, without making any changes to my phone, and I just downloaded 3 different apps (2 I had previously, 1 new one).
Need a confirmation if the problem is solved for other people (with different devices) before I request a close.
Click to expand...
Click to collapse
Nope, still 403'ing over here. But I'll keep checking in case it's gradually being fixed.

Still getting errors here too.

403 =/
I'm glad it's not just me.
I tried resetting/clearing everything thinking it was my phone cos I just recently rooted and flashed this brand spanking new HTC One (it was a replacement for my broken HTC One that had a working store :crying, until I went ahead and Googled this annoying error.
Seems like it's a problem on the Google end! =/

Get same error, tried RUU reset and ViperOne ROM.
Still 403 error! Very annoying

Spent 2 hours or so messing installing cyanogen on my new nexus and thought I'd ****ed up. Then googled it. I can believe it, talk about bad timing. lol

Looks like we are not alone...
https://twitter.com/search?q=error 403&src=typd&f=realtime

Transfer WiFi to new phone?

So I have some important WiFi networks saved on my S6. I periodically use a Nexus 6 and every time I restore my Google account to the Nexus 6 it only transfers half of my saved networks. I have tried everything I can think of and I'm at a loss...
I've looked in the WiFi supplacant file, I've tried apps that are supposed to read the passwords - both of these resulted in an obvious encrypted password. I've tried deleting all my Android backups and letting a fresh backup get saved and restore that... I've tried using titanium backup to restore WiFi. Nothing has given me good results...
Any other suggestions? I'm at a loss.
Sent from my Nexus 6 using Tapatalk

Why not just save the WiFi network on both of them and then it won't be an issue?
I don't think the S6 backs up everything the way the N6 does. The N6 has always restored everything, Apps, WiFi networks, widgets etc... By itself - whereas other devices don't back up *everything* - I doubt you'll be able to do this without getting the password.
Perhaps try resetting the N6 and restore it in the initial setup and have it pull the info from the S6? That might work?

iRub1Out said:
Why not just save the WiFi network on both of them and then it won't be an issue?
I don't think the S6 backs up everything the way the N6 does. The N6 has always restored everything, Apps, WiFi networks, widgets etc... By itself - whereas other devices don't back up *everything* - I doubt you'll be able to do this without getting the password.
Perhaps try resetting the N6 and restore it in the initial setup and have it pull the info from the S6? That might work?
Click to expand...
Click to collapse
That's what I've tried numerous times, after a fresh reset/install of different ROMs. I don't have access to the password or I would just put it in the N6.
Sent from my Nexus 6 using Tapatalk

Honestly, idk if there's another way?
Edit: you already tried my suggestion. My bad.
You have your wifi passwords on go to Settings > Backup & reset, put a tick in the box marked “Back up my data”?
That should work whenever you get a new Android phone/tablet and you sign into the new phone/tablet with your G-Mail account that’s the same account for your S6.
Unless the network is hidden and only allows registered devices to even see/connect to it? Idk why it wouldn't pull JUST that network.

iRub1Out said:
Honestly, idk if there's another way?
Edit: you already tried my suggestion. My bad.
You have your wifi passwords on go to Settings > Backup & reset, put a tick in the box marked “Back up my data”?
That should work whenever you get a new Android phone/tablet and you sign into the new phone/tablet with your G-Mail account that’s the same account for your S6.
Unless the network is hidden and only allows registered devices to even see/connect to it? Idk why it wouldn't pull JUST that network.
Click to expand...
Click to collapse
Yeah that's what I don't get. It's not hidden, it transfer other networks. It's only my work WiFi that it won't transfer. It's weird.
Sent from my Nexus 6 using Tapatalk

Can you try Samsung Switch on the play store and have it ONLY transfer the networks? Idk if it will do that but that's another thing to try.

iRub1Out said:
Can you try Samsung Switch on the play store and have it ONLY transfer the networks? Idk if it will do that but that's another thing to try.
Click to expand...
Click to collapse
Hmmm. That's a good idea. I will give that a try! Thanks for the idea!
Sent from my Nexus 6 using Tapatalk

Powell730 said:
Hmmm. That's a good idea. I will give that a try! Thanks for the idea!
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Failing that, if you're rooted, there are apps that can get you the password. Just tested this one on mine.
https://play.google.com/store/apps/details?id=com.ngothieuquang.passwifiviewer

danarama said:
Failing that, if you're rooted, there are apps that can get you the password. Just tested this one on mine.
https://play.google.com/store/apps/details?id=com.ngothieuquang.passwifiviewer
Click to expand...
Click to collapse
I've tried those in the past, as both phones are rooted, but it always just shows an encrypted password. A series of numbers and letters that's definitely not the password. I will try that one tho since it did show my home network correctly on the N6.
The Samsung switch doesn't look promising, it says my Nexus 6 isn't compatible. I will back it up on my computer tho and see if that works.
Sent from my Nexus 6 using Tapatalk

Powell730 said:
I've tried those in the past, as both phones are rooted, but it always just shows an encrypted password. A series of numbers and letters that's definitely not the password. I will try that one tho since it did show my home network correctly on the N6.
The Samsung switch doesn't look promising, it says my Nexus 6 isn't compatible. I will back it up on my computer tho and see if that works.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
This one shows all my passwords as clear text, though I don't currently have my enterprise network configured.

Cannot copy google account to watch

After updating AW 2.0 to my watch, I am having trouble trying to set up google account on my watch. I have factory resetted the watch a several times, and I have cleared the cache of Android wear and Google service app.

Put the button on the watch. Go to the parameter, then go to personnalisation and enter your google account. Voil

I have the same issue. Did you manage to get a resolution?
or anyone have any ideas.
Running on Android wear 2.0 and Lenovo P2 on 7.0

Can anyone offer any advice on things to check or steps to try.
Basically when i try and add an account on either the initial set up or later, it never finds my Google Account. Just get the loading circle spinning and spinning.
I am pretty sure the problem is actually either the Android Wear app or the Lenovo ROM, as i can connect it fine with my LG G4.
Also have posts on the Lenovo forum and Android wear forum.
Mark

I am having the same problem. If you check google product forums, there are more people with various watches and phones having the same problem. I think its something on google's side. I wonder if downgrading to an older version of the wear phone app will work.

ahalol said:
After updating AW 2.0 to my watch, I am having trouble trying to set up google account on my watch. I have factory resetted the watch a several times, and I have cleared the cache of Android wear and Google service app.
Click to expand...
Click to collapse
hashish16 said:
I am having the same problem. If you check google product forums, there are more people with various watches and phones having the same problem. I think its something on google's side. I wonder if downgrading to an older version of the wear phone app will work.
Click to expand...
Click to collapse
I was having this issue until today. I uninstalled the Android Wear app, Wiped Google Play services cache and data, downloaded and installed a Wear APK from february off of apkmirror, installed it, wiped cache and data for the app, reset my watch, and it worked! Rather than sitting at the loading animation forever, I was instantly brought to the copy accounts screen.

I tried going back to an old version, but I didn't go back to Feb. Thanks.

hashish16 said:
I tried going back to an old version, but I didn't go back to Feb. Thanks.
Click to expand...
Click to collapse
I went back to the feb version, followed all the steps, still no dice. Anyone else still stuck?

Try copy the account to your watch using your cell data not wifi

ahalol said:
Try copy the account to your watch using your cell data not wifi
Click to expand...
Click to collapse
Thanks but no dice. Does this on both wifi and cell data.

solution is create a second google accout on the phone, disconnect and reset the watch, when you re-pair it to the phone both the old and new google accounts should show up, add the account you want and once the set up is complete go to accounts on the phone and delete the account you don't want.......worked for me on Sony z5 and moto 360

I just got the same problem, but found the solutions now. here's what the solutions i found from someone in the internet and it did work on mine. First, Remove your secondary or more google accounts in your mobile phone (make sure there's one left only), you can add it again later. And then you can try again to add account/ copy account from your watch.
The point is, the watch somehow can only copy account if there's only one google account on mobile phone.
Hope this help.

devilsadvocatenu said:
Thanks but no dice. Does this on both wifi and cell data.
Click to expand...
Click to collapse
I tried everything and realized it was either downgrade to 1.5 or suck it up. I said forget this and bought a Samsung Gear S3.
Anyway, Google (and I say Google because this has happened across numerous brands on AW2) messed up on this one. I would have stuck with AW but for this, but their response has been totally unacceptable.

hashish16 said:
I tried going back to an old version, but I didn't go back to Feb. Thanks.
Click to expand...
Click to collapse
This has worked for me twice now. Such a simple fix. Geez, Google... Wtf? Thank you!

Apple Music Crash

Installed Apple Music and it has been working fine since launch until recently. At launch it will just crash in about a second. I've tried clearing cache and data, reinstalled, and rebooted the phone to no success.
Anyone else has/had any issues with this?

neolionhart said:
Installed Apple Music and it has been working fine since launch until recently. At launch it will just crash in about a second. I've tried clearing cache and data, reinstalled, and rebooted the phone to no success.
Anyone else has/had any issues with this?
Click to expand...
Click to collapse
It's working ok for me so might be a firmware issue on the phone

lisnalee said:
It's working ok for me so might be a firmware issue on the phone
Click to expand...
Click to collapse
Thanks for the reply. My device is CLT-L09 UK model on EE and it's been the same firmware since launch with no updates. Like I said, it was working fine up until recently.

neolionhart said:
Thanks for the reply. My device is CLT-L09 UK model on EE and it's been the same firmware since launch with no updates. Like I said, it was working fine up until recently.
Click to expand...
Click to collapse
Exact same setup for me so that's not much help for you unfortunately!

neolionhart said:
Installed Apple Music and it has been working fine since launch until recently. At launch it will just crash in about a second. I've tried clearing cache and data, reinstalled, and rebooted the phone to no success.
Anyone else has/had any issues with this?
Click to expand...
Click to collapse
I have the exact same problem. Switched from an iPhone to Huawei P20 Pro. Apple Music was fine for a week and since yesterday it keeps crashing. Installed old version APKs, tried cleaning everything, even resetting the phone to factory settings although there were no firmware updates. Literally tried everything and no luck.
And that's just one of the issues I am having. Some SMS messages won't show up in the default messaging app, notifications won't show on lockscreen. Some strange OS hiccups happening all the time. The whole office here tried to enable the notification content on the lockscreen - we know where the option is - but it just doesn't work. The SMS isssue is beyond Huawei support and carrier support. And hey, we are phone reviewers, we know stuff FFS...
Anyway, joining the wagon with Apple Music crashing and hoping for some resolution.

Me too, signed up to a free 3 months a few days ago. Working well yesterday, since this morning I can't open the app.
I've uninstalled/reinstalled, cleared cache/data and nothing. EE handset too. Although didn't use the 6 months free offer from EE. I'll use that when my 3 month one expires.
Sent from my CLT-L09 using Tapatalk

Out of interest, if your having the apple music crash, do you also have the issue with Google maps? I have both! Starting to wonder if the problems are linked and I need to go for a replacement handset.
Sent from my CLT-L09 using Tapatalk

I don't have other apps crashing, just Apple Music. Used Google Maps this morning.
Also I used AM on lots of Android devices, this is the first one where it completely stopped working.

I'm using the EE 6 MTH trial and both apple music and Google maps are still working fine for me.
It could be a simple phone setting or another app conflicting with it.

lisnalee said:
I'm using the EE 6 MTH trial and both apple music and Google maps are still working fine for me.
It could be a simple phone setting or another app conflicting with it.
Click to expand...
Click to collapse
It could, but nothing is fixed even after factory reset. It just happened in a slow day with no new installed apps or updates (I have just 8 apps anyway). Tried everything already. It's like it's an hardware issue...

eomero said:
It could, but nothing is fixed even after factory reset. It just happened in a slow day with no new installed apps or updates (I have just 8 apps anyway). Tried everything already. It's like it's an hardware issue...
Click to expand...
Click to collapse
Be worth checking with others and compare apps to see if it's that.
I installed an app similar to geekbench and it's stopped my pixel XL from switching on with the power button, i had to hard reset it to bootloader menu every time to get it going. Took some head scratching to narrow it down. Once app removed the phone was as good as new again

lisnalee said:
Be worth checking with others and compare apps to see if it's that.
I installed an app similar to geekbench and it's stopped my pixel XL from switching on with the power button, i had to hard reset it to bootloader menu every time to get it going. Took some head scratching to narrow it down. Once app removed the phone was as good as new again
Click to expand...
Click to collapse
Yes. Although on a fresh install - I just download AM and that's it - it keeps doing it. I am now thinking of some carrier+phone related issue and will try by downgrading the carrier services, or switching SIMs...

eomero said:
Yes. Although on a fresh install - I just download AM and that's it - it keeps doing it. I am now thinking of some carrier+phone related issue and will try by downgrading the carrier services, or switching SIMs...
Click to expand...
Click to collapse
Try going to settings, battery, app launch and set am to manual. Clear the cache etc and see if it helps. That's what mine is set to

It's a problem with Google play services. If you uninstall, then update again it will work again.

You're right, thank you. Just cleared data from Google play services and it's working again!
Sent from my CLT-L09 using Tapatalk

Kerchant said:
It's a problem with Google play services. If you uninstall, then update again it will work again.
Click to expand...
Click to collapse
Thanks!!! Fixed it.

Happened again yesterday. Google play services issue again but wiping data means I have to set up Google pay from scratch every time. Quite annoying.
Sent from my CLT-L09 using Tapatalk

I've started having this problem now as well, so somethings not right.

Had the same issue. Deleted Google Play Services data and cache and it worked again.

hkoornhof said:
Had the same issue. Deleted Google Play Services data and cache and it worked again.
Click to expand...
Click to collapse
Yea, that fixed it for me yesterday. It's only temporary though - started crashing again today.