[Q] Screen defect - Nexus 6 Q&A, Help & Troubleshooting

I've had my Nexus 6 for a little less than two months. The screen has suddenly developed a very fine line, about half an inch long, that glows independently of what is pictured on the screen.
I can also see the spot when the device is turned off (though at that time it doesn't glow, obviously).
I had a screen protector installed ($25!) at the time of purchase, and it is flawless (honestly, I've never seen such a good job of applying a screen protector!).
Is the "glowing line" issue common? Fixable?

Most likely a defective digitizer. Return for repair.

Evolution_Tech said:
Most likely a defective digitizer. Return for repair.
Click to expand...
Click to collapse
Never seen a digitiser glow :/

Thanks. I'll stop by the store this afternoon. Very annoying

danarama said:
Never seen a digitiser glow :/
Click to expand...
Click to collapse
I have. We did an S6 edge full assembly last week and it turned out to be a defective part. Exactly like the OP described. Distinct glowing lines running vertically on the screen.

Evolution_Tech said:
I have. We did an S6 edge full assembly last week and it turned out to be a defective part. Exactly like the OP described. Distinct glowing lines running vertically on the screen.
Click to expand...
Click to collapse
Makes no sense to me.

danarama said:
Makes no sense to me.
Click to expand...
Click to collapse
Unless, I'm still such a rookie at this, that I'm using the wrong terminology. But we actually see this as a fairly common repair. Especially with iPhone.

Evolution_Tech said:
Unless, I'm still such a rookie at this, that I'm using the wrong terminology. But we actually see this as a fairly common repair. Especially with iPhone.
Click to expand...
Click to collapse
Digitiser is a transparent membrane that digitises electrical disturbances into touch input?

danarama said:
Digitiser is a transparent membrane that digitises electrical disturbances into touch input?
Click to expand...
Click to collapse
Would LCD be the correct term? Lol, I'm still new, I just fix them and don't ask questions. Usually we call it either just a glass repair or a full assembly.

Evolution_Tech said:
Would LCD be the correct term? Lol, I'm still new, I just fix them and don't ask questions. Usually we call it either just a glass repair or a full assembly.
Click to expand...
Click to collapse
Ah OK I see where you're at. Display might be the right term. LCD would be right on an iPhone but the nexus 6 has an AMOLED display.
The "screen" is made up of usually 3 or more layers.
The display panel, the digitiser and the glass. The digitiser is a thin, transparent membrane stuck to the back of the glass usually, which has electrical current flowing through it. When you put your finger on the glass, the current is disturbed, sending a signal to the digitise chip. The chip will then do some magic and convert that signal into on-screen coordinates for the OS.
The display will be AMOLED or LCD and is responsible for displaying the image. An LCD panel without the glass and digitiser would be essentially what your TV would be or computer monitor.

You know, I'm sure this has all been explained to me a few times already but I've been just focused on doing the actual repair, the terminologies will come later.
Thanks @danarama

Evolution_Tech said:
You know, I'm sure this has all been explained to me a few times already but I've been just focused on doing the actual repair, the terminologies will come later.
Thanks @danarama
Click to expand...
Click to collapse
No worries.

Related

Checkered prints on screen

Hey guys, I got my Nexus One earlier this week, and I love it so far, but I have some issues with my screen.
There seems to be a checkerboard kind of print on it. I can't really explain it any better than that. At first I thought it was maybe residue from the plastic wrapping it came in, but after a week and some thorough cleaning, it's still there.
It appears to be finger grease, which indicates that there's a problem with the glass. After cleaning it with a microfiber cloth, the pattern is gone (or at least extremely hard to see), but after some use, it becomes clearly visible again. To me, this says there's extremely small deviations in the glass, which finger grease gets stuck in where it isn't removed by a quick wipe down. To further support this theory, the screen seems more rough swiping top to bottom, than bottom to top, which would make sense given the pattern.
Edit: After thoroughly cleaning the screen, the breathing on it (like a window), my breath makes the pattern clearly visible. Though, this doesn't really confirm anything.
Has anyone else had or seen this issue? Any recommendations on fixing it, or should I be calling up HTC?
I'll try to take a picture when I get home from work, but I doubt it'll be visible. My only other camera is an iPhone.
I think what you see is the digitizer. It is barely visible but you can see it on every touchscreen phone
watercool said:
I think what you see is the digitizer. It is barely visible but you can see it on every touchscreen phone
Click to expand...
Click to collapse
Not to be one of those guys, but I never saw the digitizer on my iPhones, until I got my Nexus One. Had a moment of uh, my phone's screen is really going to be like that? until I realized what it was, and now I only notice it at an angle in bright light.
You are right, with you can see it I meant just in theory.
I saw it the first time on an n1 too, but only once or twice, but never saw it again since it is so barely visible
watercool said:
You are right, with you can see it I meant just in theory.
I saw it the first time on an n1 too, but only once or twice, but never saw it again since it is so barely visible
Click to expand...
Click to collapse
Yeah, I definitely knew what you meant. Just wanted to throw that out there.
It kind of sounds like your phone is suffering some form of Newton rings. In the phone world its when the front screen presses on the digitizer and creates light refraction, thus looking like oil swirls. My HTC fuze suffered this horribly and it gets worse over time as far as touch sensitivity goes. I would recommend calling HTC. My nexus doesn't have this issue at all.
I am wondering now if the shipping nexus ones have the LCD screens instead of amoled because of the shortage in amoled screens though.
Sent from my Nexus One using XDA App
I don't believe I'm seeing the digitizer. This is on the glass, not the display itself. It's visible on the bezel around the screen as well. I'll try to take a picture when I get home from work.
Edit: to be clear, it covers the entire front glass, over the display and the bezel, and is clearly visible even with the display on.
Strange issue. Never saw this when I purchased mine, though that's probably because I was excited to turn it on rather than inspect the body.
I think it probably has to with the adhesive material between the digitizer and the display not completely curing. When it does cure you don't see it very well but when you use the phone and it heats up the pattern comes back. At least that's my theory.
Sent from my Nexus One
Took some pictures. For the sake of size, I'll link them.
Full screen, off
Screen edge, off
Screen edge, on
These are pretty accurate, in terms of what daily usage is like. The full screen one might be a bit much, I had to hand print it up to get it to show in the picture, but the one with with the display on is pretty much what using it (indoors) is like.
I've seen that sometimes on my phone, but it's not nearly as often as it seems to be with yours. Not sure what that is then.
I had a problem with my screen that can only be described as similar. One of the replacement Nexus Ones I received had an incomplete oleophobic coating where the entire bottom 1/4th of the screen would be very clear and the top would get cloudy after light use. There were also a few circles just like the bottom of the phone on the upper portion as well.
I called HTC and they just replaced it for me. Sounds like you should do the same.
Whoa, those look like the glass was machined improperly or that the adhesive issue I hypothesized about earlier could be the culprit.
Contact HTC or Google at 1-888-48-NEXUS (63987).
hackm0d said:
Whoa, those look like the glass was machined improperly or that the adhesive issue I hypothesized about earlier could be the culprit.
Contact HTC or Google at 1-888-48-NEXUS (63987).
Click to expand...
Click to collapse
Thanks! Just got off the phone, they're going to replace it. Also, I can't believe how friendly/helpful they were. I'm extremely impressed.
j.bruha said:
I had a problem with my screen that can only be described as similar. One of the replacement Nexus Ones I received had an incomplete oleophobic coating where the entire bottom 1/4th of the screen would be very clear and the top would get cloudy after light use. There were also a few circles just like the bottom of the phone on the upper portion as well.
I called HTC and they just replaced it for me. Sounds like you should do the same.
Click to expand...
Click to collapse
Nexus One's do not have a oleophobic coating on the screen.
cbaltzer said:
Thanks! Just got off the phone, they're going to replace it. Also, I can't believe how friendly/helpful they were. I'm extremely impressed.
Click to expand...
Click to collapse
Same here, they're extremely nice.
I wanted to get a replacement battery since mine has short battery life and constantly overheats, so they forwarded me to HTC but unfortunately for some reason they didn't have my IMEI or S/N on their records, so I couldn't do anything.

Who Know How to Disassemble TF701T?

I want to re-glue the loose bezel
Never mind i figured it out. A lot easier than TF700.
If anyone need help on How-To, post below or PM.
Cheers
AngryDinosaur said:
Never mind i figured it out. A lot easier than TF700.
If anyone need help on How-To, post below or PM.
Cheers
Click to expand...
Click to collapse
I am, after receiving two tablets with the Problem of a lose bezel.
Kashban said:
I am, after receiving two tablets with the Problem of a lose bezel.
Click to expand...
Click to collapse
Move slowly in every step
alright first, power off tablet
locate the two screws, one in each docking port ( be careful of the screws they are very tiny ) ONLY TWO SCREWS TOTAL
use the screwdriver to push towards the glass from inside the docking port. ( be careful, push slowly the glass is only held down with plastic clip )
Use prying tool to lift up the glass, focus on the area thats loose.
apply a thin layer of glue ( i used Krazy glue ) to the glass edge
push glass back in place and screw the screws back
I should have taken pictures
Kashban said:
I am, after receiving two tablets with the Problem of a lose bezel.
Click to expand...
Click to collapse
did it work for you?
AngryDinosaur said:
did it work for you?
Click to expand...
Click to collapse
Sorry, no, I had to send the third one back to because a loud crack is to be heard when softly whincing the tablet. I'm not going to repair faulty devices on my own as long as there is warranty.
Now I wait for the next charge of TF701 (newer than 11.2013) to see if Asus has addressed this problem.
Kashban said:
Sorry, no, I had to send the third one back to because a loud crack is to be heard when softly whincing the tablet. I'm not going to repair faulty devices on my own as long as there is warranty.
Now I wait for the next charge of TF701 (newer than 11.2013) to see if Asus has addressed this problem.
Click to expand...
Click to collapse
good luck
Sorry to revive an old thread but I have no idea how to seperate the lcd from the digitizer. My problem is much worse than a lose bezel. The tablet fell and well..shattered. Digitizer is gone but LCD is ok. So I found on ebay a digitizer on it's own but before buying it, I want to first know how to seperate the LCD so I can reuse it.
Attached is the disassembled LCD + Digitizer.
I got to this part but can't figure out how to take out the LCD. I don't know if you can see, but there are like plastic clips all around the LCD. How do I take it out? I am not even sure if it is taped or not at this point. Any help would be appreciated.
Thanks,
Robert
There are a couple of good videos on YouTube about screen replacement on the TF300 and 700 - which are basically the same. One is by FixPhone Land, the other by AJ parts UK. The latter is the better one IMO.
berndblb said:
There are a couple of good videos on YouTube about screen replacement on the TF300 and 700 - which are basically the same. One is by FixPhone Land, the other by AJ parts UK. The latter is the better one IMO.
Click to expand...
Click to collapse
I got to the part where I have the glass/digitizer/lcd bit in my hand but I will not go through the effort of seperating the glass from the digitizer. A new digitizer and glass will cost €105 with shipping, and I do not think it is worth repairing. I will assemble it and sell it as broken for parts.
Thanks anyway.

[Q] Dust Under Screen

Haven't found this anywhere else, so posting.
There is dust under my screen. I don't know how it got there, but I know it hasn't always been there, and I know it's not a dead pixel, because its clearly grey, even when the screen is off. Should I get a replacement? I'm reluctant to be without the phone for almost a week. Any suggestions for removal? I don't want to damage the phone any more.
This is very odd, and I expected better of a Motorola device. I wonder if the screen is glued on, or if there is a layer between the screen and the body of the phone.
Thanks,
Shwise
shwise said:
Haven't found this anywhere else, so posting.
There is dust under my screen. I don't know how it got there, but I know it hasn't always been there, and I know it's not a dead pixel, because its clearly grey, even when the screen is off. Should I get a replacement? I'm reluctant to be without the phone for almost a week. Any suggestions for removal? I don't want to damage the phone any more.
This is very odd, and I expected better of a Motorola device. I wonder if the screen is glued on, or if there is a layer between the screen and the body of the phone.
Thanks,
Shwise
Click to expand...
Click to collapse
From ifixit:
"The digitizer is fused to the display, increasing repair costs for a cracked screen, but it is easy to get to the bare display assembly."
shwise said:
Haven't found this anywhere else, so posting.
There is dust under my screen. I don't know how it got there, but I know it hasn't always been there, and I know it's not a dead pixel, because its clearly grey, even when the screen is off. Should I get a replacement? I'm reluctant to be without the phone for almost a week. Any suggestions for removal? I don't want to damage the phone any more.
This is very odd, and I expected better of a Motorola device. I wonder if the screen is glued on, or if there is a layer between the screen and the body of the phone.
Thanks,
Shwise
Click to expand...
Click to collapse
Its an samoled display, which is distinct from a regular amoled display in that the digitizer is GLUED to the actual display. What you are describing does not sound possible.

Back Cover Unevenly Glued

My back cover for the Nexus 6 seems unevenly glued, the top left corner has a slightly bigger gap in between the metal frame compared to the rest of the panel. I am afraid the back cover would peel off over time. Is this an indication of the peeling back covers users reported a while back? Thanks in advance.
oxxshadow said:
My back cover for the Nexus 6 seems unevenly glued, the top left corner has a slightly bigger gap in between the metal frame compared to the rest of the panel. I am afraid the back cover would peel off over time. Is this an indication of the peeling back covers users reported a while back? Thanks in advance.
Click to expand...
Click to collapse
Or it could be the sign of an expanding battery, which is also a known issue. Consider doing a RMA.
Evolution_Tech said:
Or it could be the sign of an expanding battery, which is also a known issue. Consider doing a RMA.
Click to expand...
Click to collapse
Here's what it looks like. What do you think?
oxxshadow said:
Here's what it looks like. What do you think?
Click to expand...
Click to collapse
It's definitely separating, but I've seen worse. I'd RMA if it was me though.
Evolution_Tech said:
It's definitely separating, but I've seen worse. I'd RMA if it was me though.
Click to expand...
Click to collapse
The problem with RMA is that this phone was given to me as a gift. It was bought in another country through Amazon, so I'm not sure how RMA would work. I would prefer not to RMA if I don't have to. Do you think it is expanding more?
oxxshadow said:
The problem with RMA is that this phone was given to me as a gift. It was bought in another country through Amazon, so I'm not sure how RMA would work. I would prefer not to RMA if I don't have to. Do you think it is expanding more?
Click to expand...
Click to collapse
Contact Motorola directly. Or just keep an eye on it to see if it gets worse.
Evolution_Tech said:
Contact Motorola directly. Or just keep an eye on it to see if it gets worse.
Click to expand...
Click to collapse
OK, will see if it gets worse. Thanks for the help. Justba question, why would Moto be more helpful than contacting Amazon, where the phone was bought?
oxxshadow said:
OK, will see if it gets worse. Thanks for the help. Justba question, why would Moto be more helpful than contacting Amazon, where the phone was bought?
Click to expand...
Click to collapse
None if Amazon will take it back and it not past the return window. If past the return window has to be fixed under Moto warranty.
prdog1 said:
None if Amazon will take it back and it not past the return window. If past the return window has to be fixed under Moto warranty.
Click to expand...
Click to collapse
Ok Gotcha! I believe I am still in the return window, however, the phone was bought from Amazon in another country, not sure if they would do much. Hopefully Motorola will offer something. Now that I inspect the phone, it appears if the panel is fully glued to the aluminum frame, there gaps here and there. I would have thought Motorola fixed this issue in production, since it was reported long ago.
oxxshadow said:
Ok Gotcha! I believe I am still in the return window, however, the phone was bought from Amazon in another country, not sure if they would do much. Hopefully Motorola will offer something. Now that I inspect the phone, it appears if the panel is fully glued to the aluminum frame, there gaps here and there. I would have thought Motorola fixed this issue in production, since it was reported long ago.
Click to expand...
Click to collapse
Yea. it glued. Long as not caused by battery expansion can buy the back, It just peel and stick.
prdog1 said:
Yea. it glued. Long as not caused by battery expansion can buy the back, It just peel and stick.
Click to expand...
Click to collapse
judging from the photos above, would you think I should be worried about this as a battery expansion issue?
oxxshadow said:
judging from the photos above, would you think I should be worried about this as a battery expansion issue?
Click to expand...
Click to collapse
Ones I have seen are pulled away a lot in the middle of the sides. Large bulge in center. Top of mine is flush but bottom raises a little like yours.
prdog1 said:
Ones I have seen are pulled away a lot in the middle of the sides. Large bulge in center. Top of mine is flush but bottom raises a little like yours.
Click to expand...
Click to collapse
Oh, ok. That is a bit comforting to hear, however, how are the sides of the phone? On mine at least, the left side of the back panel has a slight gap in between the aluminum frame.
oxxshadow said:
Oh, ok. That is a bit comforting to hear, however, how are the sides of the phone? On mine at least, the left side of the back panel has a slight gap in between the aluminum frame.
Click to expand...
Click to collapse
My sides are good. No gaps. Once battery starts swelling it usually pretty fast and pronounced. Usually have battery problems also.
prdog1 said:
My sides are good. No gaps. Once battery starts swelling it usually pretty fast and pronounced. Usually have battery problems also.
Click to expand...
Click to collapse
only time will tell for me then. hopefully it does not get worse
how would I know if this is a battery issue or just a back panel which was not glued propery
oxxshadow said:
how would I know if this is a battery issue or just a back panel which was not glued propery
Click to expand...
Click to collapse
You will start experiencing battery issues. Such as, phone shuts down before battery percentage reaches zero.
Evolution_Tech said:
You will start experiencing battery issues. Such as, phone shuts down before battery percentage reaches zero.
Click to expand...
Click to collapse
I have yet to experience that yet, however, I may consider trying to return the phone. The issues seems like it will worsen
Do you guys think I should RMA
I'm having the same issue, except with mine it's the sides of the phone. I just contacted Motorola and they are shipping me a replacement.

Touch screen issue test / reproduction (video)

Hi All,
I also experience the touch screen issue on my Galaxy S20 FE.
I have created a short video on how to check and reproduce it: Galaxy S20FE touch screen issue - testing and reproducing
Please share your comments if you also experience it.
Did that experiment and i think my device is "ghost touch free".
Sent from my S20 FE 5G
maderos said:
Did that experiment and i think my device is "ghost touch free".
Click to expand...
Click to collapse
Yes, if you don't experience this, you unit is issue-free. I have also asked others to test, they have no issue at all.
This is why I think that *might* be a hardware/production issue.
carlosmeldano said:
Yes, if you don't experience this, you unit is issue-free. I have also asked others to test, they have no issue at all.
This is why I think that *might* be a hardware/production issue.
Click to expand...
Click to collapse
Yes, that's what it would seem to suggest - and it's discouraging, I was really hoping this was a software issue. Would the 120 Hz refresh be a factor in this? That is, do you get the same result at 60 Hz?
jtOttawa said:
Yes, that's what it would seem to suggest - and it's discouraging, I was really hoping this was a software issue. Would the 120 Hz refresh be a factor in this? That is, do you get the same result at 60 Hz?
Click to expand...
Click to collapse
Nothing. Either under charging or not, either 60Hz or 120Hz, no matter if Touch Sensitivity is set to low or high, it happens.
But as it doesn't happen for everyone with the same software, it tends to be a hardware issue or a production defect.
carlosmeldano said:
Nothing. Either under charging or not, either 60Hz or 120Hz, no matter if Touch Sensitivity is set to low or high, it happens.
But as it doesn't happen for everyone with the same software, it tends to be a hardware issue or a production defect.
Click to expand...
Click to collapse
Very interesting, and helpful - thank you.
Tested mine with no issues but I had a bit of red tint on the screen as I have posted in another thread.
I just checked mine and I have the same issue, would samsung rma for this?
spacemanvt said:
Tested mine with no issues but I had a bit of red tint on the screen as I have posted in another thread.
Click to expand...
Click to collapse
Thanks for the feedback. It seems not all users are having this issue. If you cannot reproduce the issue following the video instructions, then you are touch error-free. But then, it shows that it is not a general issue, but some manufacturing defect. For the red tint, I have seen your other post, I also have a barely visible greenish one, around where the camera is, and around the bottom 1/3 mark. But as it was stated, it is somewhat "normal".
carlosmeldano said:
Thanks for the feedback. It seems not all users are having this issue. If you cannot reproduce the issue following the video instructions, then you are touch error-free. But then, it shows that it is not a general issue, but some manufacturing defect. For the red tint, I have seen your other post, I also have a barely visible greenish one, around where the camera is, and around the bottom 1/3 mark. But as it was stated, it is somewhat "normal".
Click to expand...
Click to collapse
Do you notice a red tint when looking off angle at the screen?
I notice it somewhat when looking directly at the screen but very visible off screen, when using a white screen though.
SuperLGE said:
I just checked mine and I have the same issue, would samsung rma for this?
Click to expand...
Click to collapse
Good question. I spoke with Samsung Support and they wanted me to visit the Service Center. I told them that I will not spend that much time on it, this phone is too expensive for having this kind of support. I will just return it and ask for a refund, then wait 1-2 months if the problem is solved.
I was just thinking yesterday...
This phone has Gorilla Glass 3 on the display, which is a way different structure than current GG6 (or GG4). GG3 is much thicker and more acts like a glass (breaks easier). Since GG4, newer Gorilla Glasses are more flexible, thinner, and more durable, too.
What if Samsung has just put a thick glass on top of a modern digitizer (touch panel) which was designed for a different structure and much thinner glass layer, and this causes the touch problems?
spacemanvt said:
Do you notice a red tint when looking off angle at the screen?
I notice it somewhat when looking directly at the screen but very visible off screen, when using a white screen though.
Click to expand...
Click to collapse
I notice it under normal circumstances like browsing, while straight looking at it, when the page background is like pale yellow/orange. It is only a bit visible, but when you read text and scroll, it is disturbing that the greenish tint remains on the screen. But honestly, this is not that bad. On a white background, I don't even notice it.
When I look from a bottom angle and moving the phone's angle, the tint bars move as well.
carlosmeldano said:
Good question. I spoke with Samsung Support and they wanted me to visit the Service Center. I told them that I will not spend that much time on it, this phone is too expensive for having this kind of support. I will just return it and ask for a refund, then wait 1-2 months if the problem is solved.
I was just thinking yesterday...
This phone has Gorilla Glass 3 on the display, which is a way different structure than current GG6 (or GG4). GG3 is much thicker and more acts like a glass (breaks easier). Since GG4, newer Gorilla Glasses are more flexible, thinner, and more durable, too.
What if Samsung has just put a thick glass on top of a modern digitizer (touch panel) which was designed for a different structure and much thinner glass layer, and this causes the touch problems?
Click to expand...
Click to collapse
where are you located? I was thinking about doing this too for my red tint issue. but sounds like a lot of trouble. I would agree that you definitely need a new phone
---------- Post added at 01:06 PM ---------- Previous post was at 01:02 PM ----------
carlosmeldano said:
I notice it under normal circumstances like browsing, while straight looking at it, when the page background is like pale yellow/orange. It is only a bit visible, but when you read text and scroll, it is disturbing that the greenish tint remains on the screen. But honestly, this is not that bad. On a white background, I don't even notice it.
When I look from a bottom angle and moving the phone's angle, the tint bars move as well.
Click to expand...
Click to collapse
You mean are referring to the green tint correct? Are you saying that you have no reddish/pink tint at all on your phone?
I notice it very clearly when looking at it at angle or even normal position. And I can see it move when I move the phone to different positions.
the XDA review has the same issue actually (nothing on the touchscreen): https://www.xda-developers.com/samsung-galaxy-s20-fe-review/
"The viewing angles, though, are disappointing because the display still features visible angular color shifting to blue as well as a rainbow out interference effect at extreme angles. Newer Samsung OLED panels have eliminated the rainbow out interference effect, and also reduced off-axis color shifting by a significant amount. The Galaxy S20+’s viewing angles, for example, are much better because the color shifting is much lower. Strangely, even the cheaper Galaxy M51 (review) doesn’t feature the interference effect issue (that is likely caused by the polarizer)."
spacemanvt said:
where are you located? I was thinking about doing this too for my red tint issue. but sounds like a lot of trouble. I would agree that you definitely need a new phone
Click to expand...
Click to collapse
EU. I bought the phone in the official German Samsung webshop. If I would be out of the return period, I would of course take it to the Service Center even with the red tint, but this way, I will just return it.
spacemanvt said:
You mean are referring to the green tint correct? Are you saying that you have no reddish/pink tint at all on your phone?
Click to expand...
Click to collapse
True, I have no reddish tint, I have some greenish one When looking straight at the phone, it is around the opposite side of the camera, and about a thumb tall. But really, not that visible, I just see it because I know it is there
I read the quoted article. This can also easily happen because of Gorilla Glass 3, maybe it has different inner reflection that causes these bands.
carlosmeldano said:
Good question. I spoke with Samsung Support and they wanted me to visit the Service Center. I told them that I will not spend that much time on it, this phone is too expensive for having this kind of support. I will just return it and ask for a refund, then wait 1-2 months if the problem is solved.
I was just thinking yesterday...
This phone has Gorilla Glass 3 on the display, which is a way different structure than current GG6 (or GG4). GG3 is much thicker and more acts like a glass (breaks easier). Since GG4, newer Gorilla Glasses are more flexible, thinner, and more durable, too.
What if Samsung has just put a thick glass on top of a modern digitizer (touch panel) which was designed for a different structure and much thinner glass layer, and this causes the touch problems?
Click to expand...
Click to collapse
That sounds reasonable...however, what about all the phones using GG5, 6, or above that have a tempered glass screen protector on them, which would certainly make the glass atop the digitizer much thicker, and that do NOT have any touch issues? It seems to me that the thickness of the glass...up to a reasonable measure that I do not know what it may be...is not the issue here because my S20 FE does not have the touch issues. But mine does always turn on in my pocket. So it seems as if the proximity sensor is faulty. I wonder if this "bug" is somehow related to the touch issues. Though they appear to be different problems...they are related to how the screen works. Clearly something is wrong and I am not sure that any of it can be fixed with software. SMH
jaseman said:
That sounds reasonable...however, what about all the phones using GG5, 6, or above that have a tempered glass screen protector on them, which would certainly make the glass atop the digitizer much thicker, and that do NOT have any touch issues? It seems to me that the thickness of the glass...up to a reasonable measure that I do not know what it may be...is not the issue here because my S20 FE does not have the touch issues. But mine does always turn on in my pocket. So it seems as if the proximity sensor is faulty. I wonder if this "bug" is somehow related to the touch issues. Though they appear to be different problems...they are related to how the screen works. Clearly something is wrong and I am not sure that any of it can be fixed with software. SMH
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You are right, I also thought of it, but not only the thickness, but also the material structure can cause problems like transferring more static electricity to the digitizer that cause ghost touches. And the glass screen protector is on top of the screen which is far enough in distance from the digitizer. I can also imagine that combining this digitizer with GG3 would require less manufacturing tolerance than they used, and that causes just too much defective units. Just guessing...
But as you also stated, problems are mostly with the screen and touch panel. Ghost touches, incorrect finger recognition causing jerks, pocket wakeup, reddish/greenish tint on the screen. And +1: not all users have this problem.
If this would be a software-related issue, all models would be affected more or less. If some units are fine, some are wrong, with the exact same software, then it should be a hardware-related problem. Question: do they used different brand of digitizers for different units, or there is just a huge ratio of defective units coming out of the factory because they had to put as many units on sale as they could because Pixel 5 and iPhone 12 has arrived and they wanted to catch a lot of customers? Just guessing, again...
carlosmeldano said:
True, I have no reddish tint, I have some greenish one When looking straight at the phone, it is around the opposite side of the camera, and about a thumb tall. But really, not that visible, I just see it because I know it is there
I read the quoted article. This can also easily happen because of Gorilla Glass 3, maybe it has different inner reflection that causes these bands.
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So strange, every one of the phones I looked at in the store has these bands. Surprised yours does not.
spacemanvt said:
So strange, every one of the phones I looked at in the store has these bands. Surprised yours does not.
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If watching from bottom angle, I see the bands, but in straight view, I only see some greenish tint. It is not very disturbing for me. I mean, I have a LED TV, which has some of these typical IPS clouding effect on the screen edges. 99% of the time, it is not visible because the content is bright. But when watching a movie that has a night scene and there is no ambient light in the room, it is awful. But in general, I like the TV
carlosmeldano said:
If watching from bottom angle, I see the bands, but in straight view, I only see some greenish tint. It is not very disturbing for me. I mean, I have a LED TV, which has some of these typical IPS clouding effect on the screen edges. 99% of the time, it is not visible because the content is bright. But when watching a movie that has a night scene and there is no ambient light in the room, it is awful. But in general, I like the TV
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Interesting, thank you for the response. I see the red tint straight on and at angles too, so maybe we have a similar issue but a different color?
I also have a LG OLED, which can look quite bad in some very dark scenes because of banding.
spacemanvt said:
Interesting, thank you for the response. I see the red tint straight on and at angles too, so maybe we have a similar issue but a different color?
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That might be the case! Different color, but the same tint / band.

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