Database Develop

Broken Diamond display, or what?

Hello there, XDA.
This thread is more for an ensurance for me that I've done nothing wrong when using my phone - and it might show up that some other people have the same problem as I do.
Now, to the thingie. Bought a HTC Diamond about 3 months ago - working just fine. Although about 3-4 weeks ago I realized that when I tilt my screen, I can see some crazy stuff going on... There is two pictures attached and linked to further down.
Anyone else has this problem? Would be lovely to hear what you've done. I sent an e-mail to HTC and the manu... manufactourer-/or~ (spelling :b).
http://img403.imageshack.us/img403/6462/htcbrokenkx4.jpg
http://img393.imageshack.us/img393/2473/htcbroken2wl7.jpg

i haven't got that problem, and that doesn't look good at all for you

jewhaen said:
Hello there, XDA.
This thread is more for an ensurance for me that I've done nothing wrong when using my phone - and it might show up that some other people have the same problem as I do.
Now, to the thingie. Bought a HTC Diamond about 3 months ago - working just fine. Although about 3-4 weeks ago I realized that when I tilt my screen, I can see some crazy stuff going on... There is two pictures attached and linked to further down.
Anyone else has this problem? Would be lovely to hear what you've done. I sent an e-mail to HTC and the manu... manufactourer-/or~ (spelling :b).
http://img403.imageshack.us/img403/6462/htcbrokenkx4.jpg
http://img393.imageshack.us/img393/2473/htcbroken2wl7.jpg
Click to expand...
Click to collapse
That just looks like moisture between the screen protector and the screen itself.

Odd that it's in a perfect rectangle. I've seen this before on a mates LG Viewty (Horrible phone!), but he never followed it up so I don't know what the cause was. It did have a touch screen, but no protector. Perhaps its moisture actually in the screen or a manufacturing fault?
Good luck.

Oh my - I had rectangle on the screen today when I removed the protective front later (brand new phone).
Though It's no longer showing I'm scared its going to become more apparent and eventually become like this.
What is going on with QA and HTC?
There was another exact case like this that I saw this week. Can't really remmeber but do a search and you will find it.

I have the same thing on my Touch Pro, and another user has had the same problem on his (her?) Diamond:
http://forum.xda-developers.com/showthread.php?t=428262
Unfortunately it isn't moisture below the screen protector, but that the touch resistive layer was subject to heavy pressure (eg: being squeezed in the pocket). It shouldn't affect anything in the short term, but in the long run the touch screen might become erratic or imprecise, so you should keep an eye on it.
The store I bought my TPro from doesn't accept returns/exchanges, and so far HTC hasn't replied to my support ticket. Unfortunately I think some of us are going to be left out in the cold. Personally I'm tempted to buy a replacement touch layer and replace it myself, but of course that would void the warranty (even though it doesn't seem to be doing me any good).
If this becomes widespread, there could be a chance for a class action lawsuit (hopefully HTC will wise up and help us out before it comes to that).

Ouch >.<, feeling sad (but somewhat a bit of relief) that some others has the same problem.
Yes, the rectangular shape is very, very odd - since that makes me think that just pressure can create this mess. It feels more like a manufacturing fault.. But, as for fhsieh, HTC hasn't respond to my support ticket.
Wondering if I should call them to get a direct answer.. Hm.

I've suffered this
But in a Touch Cruise I own before. I thought, as said, that this regular shape can only came from a pressure problem.
Loosing my warranty (due to the long time to be repaired here in Spain), I opened it, confirming that was not a problem with moisture (at least in my case). Also I saw the resistive layer poorly sticked to the body, with zones unglued, causing the layer to raise, specially in the bottom edges. This bothered me a lot, because I ended with lot of dirt between the layer and the screen itself, unable to clean.
Maybe that was the problem. If the layer is not correctly assembled it gets an irregular surface (as lightly squeeshed) , yielding this. But, functionally speaking, the screen was performing well, as it should be.
Hope this helps.

It's only humidity... it happens also in my diamond... try to dry it under the sun..(not so good for lcd but it works for me)..

Immanuel01 said:
It's only humidity... it happens also in my diamond... try to dry it under the sun..(not so good for lcd but it works for me)..
Click to expand...
Click to collapse
in a perfect rectangular? that doesn't seems right. although I could try it i guess.. still no answer from HTC Support -.-

jewhaen said:
in a perfect rectangular? that doesn't seems right. although I could try it i guess.. still no answer from HTC Support -.-
Click to expand...
Click to collapse
Yes, it's due to the prefect pressure of the screen, exactly in the center..if you try to press a corner for example near to Start button (with screen off) you should see the spot follow your finger's pressure. So there is a small drop between LCD and screen..(for me)

I had same problem in polaris. Send it for warranty as this is manufacturing fault. Why keep ****??? its htc s fault!?!

Well I thought i was the only one who had this problem till I came across this thread.... it's quite weird it's in a perfect rectangular shape anyone tried removing the protective screen and checkin whether it is the display... but one thing you hve to notice once the display is on we can't see tht on the screen only against a black background can you notice it....

It is the problem of screen protector. You may not see this watermark after you take off the screen protector. Try other good screen protector like Brando, Martin Fields ....

angler said:
It is the problem of screen protector. You may not see this watermark after you take off the screen protector. Try other good screen protector like Brando, Martin Fields ....
Click to expand...
Click to collapse
I tried removing the screen protector and the rectangular shape is still there then I put it in front of an A/C cooler unit and it went away!!!! then after awhile it returned back and the place I live is very hot and humid so I guess it's weather which plays a role....

Checkered prints on screen

Hey guys, I got my Nexus One earlier this week, and I love it so far, but I have some issues with my screen.
There seems to be a checkerboard kind of print on it. I can't really explain it any better than that. At first I thought it was maybe residue from the plastic wrapping it came in, but after a week and some thorough cleaning, it's still there.
It appears to be finger grease, which indicates that there's a problem with the glass. After cleaning it with a microfiber cloth, the pattern is gone (or at least extremely hard to see), but after some use, it becomes clearly visible again. To me, this says there's extremely small deviations in the glass, which finger grease gets stuck in where it isn't removed by a quick wipe down. To further support this theory, the screen seems more rough swiping top to bottom, than bottom to top, which would make sense given the pattern.
Edit: After thoroughly cleaning the screen, the breathing on it (like a window), my breath makes the pattern clearly visible. Though, this doesn't really confirm anything.
Has anyone else had or seen this issue? Any recommendations on fixing it, or should I be calling up HTC?
I'll try to take a picture when I get home from work, but I doubt it'll be visible. My only other camera is an iPhone.

I think what you see is the digitizer. It is barely visible but you can see it on every touchscreen phone

watercool said:
I think what you see is the digitizer. It is barely visible but you can see it on every touchscreen phone
Click to expand...
Click to collapse
Not to be one of those guys, but I never saw the digitizer on my iPhones, until I got my Nexus One. Had a moment of uh, my phone's screen is really going to be like that? until I realized what it was, and now I only notice it at an angle in bright light.

You are right, with you can see it I meant just in theory.
I saw it the first time on an n1 too, but only once or twice, but never saw it again since it is so barely visible

watercool said:
You are right, with you can see it I meant just in theory.
I saw it the first time on an n1 too, but only once or twice, but never saw it again since it is so barely visible
Click to expand...
Click to collapse
Yeah, I definitely knew what you meant. Just wanted to throw that out there.

It kind of sounds like your phone is suffering some form of Newton rings. In the phone world its when the front screen presses on the digitizer and creates light refraction, thus looking like oil swirls. My HTC fuze suffered this horribly and it gets worse over time as far as touch sensitivity goes. I would recommend calling HTC. My nexus doesn't have this issue at all.
I am wondering now if the shipping nexus ones have the LCD screens instead of amoled because of the shortage in amoled screens though.
Sent from my Nexus One using XDA App

I don't believe I'm seeing the digitizer. This is on the glass, not the display itself. It's visible on the bezel around the screen as well. I'll try to take a picture when I get home from work.
Edit: to be clear, it covers the entire front glass, over the display and the bezel, and is clearly visible even with the display on.

Strange issue. Never saw this when I purchased mine, though that's probably because I was excited to turn it on rather than inspect the body.
I think it probably has to with the adhesive material between the digitizer and the display not completely curing. When it does cure you don't see it very well but when you use the phone and it heats up the pattern comes back. At least that's my theory.
Sent from my Nexus One

Took some pictures. For the sake of size, I'll link them.
Full screen, off
Screen edge, off
Screen edge, on
These are pretty accurate, in terms of what daily usage is like. The full screen one might be a bit much, I had to hand print it up to get it to show in the picture, but the one with with the display on is pretty much what using it (indoors) is like.

I've seen that sometimes on my phone, but it's not nearly as often as it seems to be with yours. Not sure what that is then.

I had a problem with my screen that can only be described as similar. One of the replacement Nexus Ones I received had an incomplete oleophobic coating where the entire bottom 1/4th of the screen would be very clear and the top would get cloudy after light use. There were also a few circles just like the bottom of the phone on the upper portion as well.
I called HTC and they just replaced it for me. Sounds like you should do the same.

Whoa, those look like the glass was machined improperly or that the adhesive issue I hypothesized about earlier could be the culprit.
Contact HTC or Google at 1-888-48-NEXUS (63987).

hackm0d said:
Whoa, those look like the glass was machined improperly or that the adhesive issue I hypothesized about earlier could be the culprit.
Contact HTC or Google at 1-888-48-NEXUS (63987).
Click to expand...
Click to collapse
Thanks! Just got off the phone, they're going to replace it. Also, I can't believe how friendly/helpful they were. I'm extremely impressed.

j.bruha said:
I had a problem with my screen that can only be described as similar. One of the replacement Nexus Ones I received had an incomplete oleophobic coating where the entire bottom 1/4th of the screen would be very clear and the top would get cloudy after light use. There were also a few circles just like the bottom of the phone on the upper portion as well.
I called HTC and they just replaced it for me. Sounds like you should do the same.
Click to expand...
Click to collapse
Nexus One's do not have a oleophobic coating on the screen.

cbaltzer said:
Thanks! Just got off the phone, they're going to replace it. Also, I can't believe how friendly/helpful they were. I'm extremely impressed.
Click to expand...
Click to collapse
Same here, they're extremely nice.
I wanted to get a replacement battery since mine has short battery life and constantly overheats, so they forwarded me to HTC but unfortunately for some reason they didn't have my IMEI or S/N on their records, so I couldn't do anything.

small dot on lcd

today i have noticed that there is a very small black dot on lcd, but i dont think its a dead pixel, because its visible when the screen is off, like a little dust under screen !
is it possible that dust goes under hd7 screen ?
how can i fix that ?

I have the same issue. But I leave it as it is ´cause I don´t want to make it worse and in normal operating it doesn´t bug me so much.

what is it ? is it dust or dead pixel do you think ?
but its annoying in white background

Well indeed I think it is a dead black pixel since it doesn't move like dust.
It doesn't disturb since the display never is fully cleaned :-]

My first HD7 had dust under the screen straight out the box, 2 specks by the arrow up the top right, I exchanged it as it also had a gap on the battery cover so I could see the SIM card.
replacement was perfect, so a bit of dodgy quality control at HTC by the looks of it..

JonP81 said:
My first HD7 had dust under the screen straight out the box, 2 specks by the arrow up the top right, I exchanged it as it also had a gap on the battery cover so I could see the SIM card.
replacement was perfect, so a bit of dodgy quality control at HTC by the looks of it..
Click to expand...
Click to collapse
hi John.
I have HD7 and the battery cover has a gap- as you described...
where did you send your hd7 in order to be replaced?
Did you send it dirtectly in HTC's?
or did you address to the shop you bought it?
how many days did they spend to replace your mobile?
Thanks for your help

the small dots under the screen is not dust specs.
its actually the insulators builted in the screen..
if u place the screen under then sun with a black screen (lcd off) u can see there is actually quite a number of them.
they are visible if u tilt it to a certain angle..
i place a matte type screen protector and its not visible anymore.
anyway i still hate the tarnished camera button.
nevertheless, my kick stand starts to paint-pill even though i have not even use them. =(
but i still love wp7.

B3nGz said:
the small dots under the screen is not dust specs.
its actually the insulators builted in the screen..
if u place the screen under then sun with a black screen (lcd off) u can see there is actually quite a number of them.
they are visible if u tilt it to a certain angle..
i place a matte type screen protector and its not visible anymore.
anyway i still hate the tarnished camera button.
nevertheless, my kick stand starts to paint-pill even though i have not even use them. =(
but i still love wp7.
Click to expand...
Click to collapse
I know what are you saying, but this dot is different from them, its not on that grid, its only one and when the background is white its visible as dark color
but i dont think its a dead pixel too, it is a little far from lcd and seems to be under the front glass !
I couldnt do anything with it

[Q] Cracked digitizer vs Led - how to tell?

My son dropped my n1 and I heard that nasty sound...
Started as a small crack in top corner with a white strip extending down the side of the screen. Other cracks are visible and the screen got progressively purple around the cracks and is now almost dark. I cannot feel any cracks and the touchscreen works fine.
I don't want to take it apart before ordering the parts since it is still usable. Any way to tell which part is cracked? I've read the digitizer is plastic?
Thanks in advance for any insights.

Mine cracked a while ago, 18 months probably. I've never had any problem with the screen. If touch still works, just ignore it.
The digitizer is the screen and touch electronics built into one part. If you have a crack, you'd need to replace the digitizer (which again, is the screen).
Keep in mind it would take hours to replace. You also run the risk of other things not working correctly once you put everything back together. I've replaced the digitizer in an original Droid. Everything went [relatively] well. But it took several hours, and certain [fancy] stickers were not able to be replaced. Meaning, it looked like it had been disassembled.

You broke the amoled underneath the digitizer I'm sure of it. I know because I did the same thing last year (13 months ago actually) and I could see a small crack in the amoled (digitizer was still intact) the screen went purple then blue the next day then went totally black within a week. Although it might have been a worse crack on mine.
BTW: the digitizer on the nexus one is not plastic it's gorilla glass.

touchscreen works fine? then its probably not the digitizer
the crack itself might be the digitizer rather than the display but the way youre describing it, the ink of the screen is running? well, tough luck..
it might just be better to buy a new phone (or a cheap used n1)

grimey01 said:
touchscreen works fine? then its probably not the digitizer
Click to expand...
Click to collapse
Actually you can crack the digitizer (spiderwebs and all) and it will still work like new the only thing is you will be looking around the cracks to see the picture.

The N1 does not have gorilla glass, but it does have a hardended glass (gorilla is just a brand name for a type of treated glass).
And if you are getting discoloring, it is definitely the AMOLED or SLCD screen (depending on your phone). The digitizer is the actual touchscreen part. It can still function with the cracks, but you can usually feel that they are there. Both are replaceable, although, it isn't the easiest thing to do. I know HTC will replace the AMOLED screen for around $110 and they offer the advanced exchange program with it. I would assume similar prices for the digitizer (although, the definitely isn't your problem, unless both are cracked).

Dead Pixel?

So I have noticed a "black" dot near the right edge about halfway down on my screen. I can feel what may be a scratch but definitely not a deep one. When I first saw it, I had a screen protector on it and thought a piece of dirt had gotten in between the screen protector and the screen but after I took it off I noticed this dot. Anyone had this problem. I would like to think Samsung would help me but my back glass has spider cracked and I'm not sure if they would still honor this. Anyways here's a few pictures, tell me what you think.

It is not ONE dead pixel, it is a group of pixels, most likely due to an impact, only fix would be screen replacement, sorry

Stunna4life888 said:
So I have noticed a "black" dot near the right edge about halfway down on my screen. I can feel what may be a scratch but definitely not a deep one. When I first saw it, I had a screen protector on it and thought a piece of dirt had gotten in between the screen protector and the screen but after I took it off I noticed this dot. Anyone had this problem. I would like to think Samsung would help me but my back glass has spider cracked and I'm not sure if they would still honor this. Anyways here's a few pictures, tell me what you think.
Click to expand...
Click to collapse
I had one little dead pixel, samsung replaced whole screen and battery

Well, that 'scratch' that was made is basically a drop to your phone.
Whatever it is that the phone fell on managed to poke into the OLED screen, probably missing the digitizer by a little, damaging that cluster (the shape and shading of that makes this make sense)