Google Play Music issues - Nexus 6 Themes and Apps

Been enjoying the free 6 months GPM trial, and was considering continuing it after but a couple things have me completely annoyed.
1. If I am streaming music over cell data, and my screen is off, and a song queues up that has the optional "video" the song doesn't play and it doesn't skip to the next song. It just sits there. If I am on wifi it plays the song fine screen on or off.
2. Many times when I am in a strong LTE signal area, and all other apps using data work fine, GPM will "grey out" any music not stored locally and refuses to stream. It's not because I don't have data obviously.
The fix for issue 2 so far has been to toggle cellular data off and back on. Suddenly everything works. Haven't found a solution for issue 1 yet. Not sure if it's specific to the Nexus 6 or not but I didn't have these issues on my Samsung Note 3 which had a much worse data connection than this phone although I wasn't on the paid streaming service either so it seems like more of a Google Play Music streaming issue.

I don't have any of these problems, I use it every day

neyenlives said:
Been enjoying the free 6 months GPM trial, and was considering continuing it after but a couple things have me completely annoyed.
1. If I am streaming music over cell data, and my screen is off, and a song queues up that has the optional "video" the song doesn't play and it doesn't skip to the next song. It just sits there. If I am on wifi it plays the song fine screen on or off.
2. Many times when I am in a strong LTE signal area, and all other apps using data work fine, GPM will "grey out" any music not stored locally and refuses to stream. It's not because I don't have data obviously.
The fix for issue 2 so far has been to toggle cellular data off and back on. Suddenly everything works. Haven't found a solution for issue 1 yet. Not sure if it's specific to the Nexus 6 or not but I didn't have these issues on my Samsung Note 3 which had a much worse data connection than this phone although I wasn't on the paid streaming service either so it seems like more of a Google Play Music streaming issue.
Click to expand...
Click to collapse
I don't have any if these issues either, I have been using Google play music since it was first realised, and I use it often I'm an avid cyclist and ride at least two hours a day and up to 6 on my days off, both thru urban areas as well as thru places that I don't get service. When I'm on a long ride and I don't get service the app will actually automatically start playing music already downloaded in the cache and not skip a beat, but this on a shuffle of all songs so there is a variety in the cache. The video problem you are having is very strange the only issue I have ever had it will pause it self from time to time or get stuck trying to load a song, but I'm talking maybe once a month at the most not a big deal. What ROM are you running and how old is your nexus 6??
Sent from my Nexus 6 using XDA Free mobile app

I was having the same issues, mostly if in power save mode

I am having an issue where if a song comes on with a "watch video" button nothing happens when I press the button. It's pretty annoying

Related

Sirius xm app.

Hi
I have the Tmobile Samsung Galaxy Tablet. All is well with it execpt for some unknown reason when I try to listen to my Sirius XM app it plays for 5 minutes or so, then stops playing. This is on WiFi so its not a weak signal and on my phone it works fine. There's nothing on the settings that adresses this. Do any
Other Sirius xm listeners have this issue? Any suggestions will be appriciated.
Sent from my HTC Sensation 4G using XDA Premium App
Is it possible you are not signed in, and you only get a taste of your channel? I admit, I don't know about that app, but I used to use xm in my car, and they only let you listen for a few until you paid for a channel.
No because when it stops playing I'm still signed in. And like I said its never done this on my last 3 phones. It's weird... But thanks for taking the time to reply man.,
Well, every couple of days check for a solution. If nothing new, just reply and type "bump, bump". This will keep your question near the top of the thread so it can get some attention.
I get the same behavior on my AT&T SGT using wifi only. XM plays for minutes (varies) then stops even though the XM indicator is at play. I usually push the Play/Pause on screen "button" twice and it will play again. I got frustrated and bought one of the XM internet radios to use at work.
http://shop.siriusxm.com/xm/ctl10600/cp49759/si5024208/cl1/
I paid about $75 on-sale a couple of months ago.
Thank you very much

Lumia r android?

Hey guys i Have a Samsung galaxy s2 (Which I love dearlyand am planning to go for some other phone(upgrade)! :cyclops: my friends suggested me to go for a LUMIA and i got convinced(Almost)...'Man Why Leave Android?'was the question That Pop-ed Up! in My head!!!.....
Should i Go for a Lumia Guys???Is It Worth The Money?
PLZZ sUggesT
ALL i want my Smart-Phone to do is :
Check Mail(Tons of 'em)
Stay connected to 3g/Wi-Fi Throughout The day
Hear Hours of Music!
And The Battery Should Last Me atleast 12 Hours of Heavy Usage!
So what do u Suggest!!!
Only you can answer that. In my opinion wp is the best phone / social hub out there. What it does out of the box is second to none, If you want to mod the crap out of a it and have what is essentially a pocket computer then it isn't perhaps what you want.
Sent from my Rooted Kobo Arc
Depending on your definition of "heavy usage" then it's quite possible that there is no smartphone which, out of the box, will meet it... but there's a huge difference between, say, playing an online game (CPU at full speed, GPU at full speed, screen on continuously, data on continuously, audio on continuously) and streaming music (data and audio, but not much else). My ATIV S can do the latter for 12 hours no problem (all day, if it's playing local music rather than streaming) and that's without turning off the automatic synch of six email accounts and a few other background tasks. Generally speaking, WP8 will be better about battery use than Android, although an Android phone that emphasized long battery life could still last longer than a Windows phone that does, all other things being equal.
Checking multiple mail accounts works very nicely. I keep them separate on my phone, but you can combine them if you want to.
Staying connected is no problem. WP8 does default to turning off WiFi while the phone is unplugged and the screen off, but you can override this behavior if you want to; otherwise, the switch between WiFi and cellular data is seamless anyhow.
Music is one of the main things I use my phone for; it works great. I mostly stream from Xbox Music (I have what used to be called a Zune Pass, which gives me all-you-can-eat music streaming and even downloading, valid for as long as you maintain the subscription) and the phone should come with a free trial of that service; Nokia also has their own music streaming service, plus there's apps for using third-party services (Pandora, etc.). Please do note that due to licensing BS, these services may or may not be available in your region; if you expect to use them, check first! In any case, just playing music off the internal storage or SD card works fine.
GoodDayToDie said:
Depending on your definition of "heavy usage" then it's quite possible that there is no smartphone which, out of the box, will meet it... but there's a huge difference between, say, playing an online game (CPU at full speed, GPU at full speed, screen on continuously, data on continuously, audio on continuously) and streaming music (data and audio, but not much else). My ATIV S can do the latter for 12 hours no problem (all day, if it's playing local music rather than streaming) and that's without turning off the automatic synch of six email accounts and a few other background tasks. Generally speaking, WP8 will be better about battery use than Android, although an Android phone that emphasized long battery life could still last longer than a Windows phone that does, all other things being equal.
Checking multiple mail accounts works very nicely. I keep them separate on my phone, but you can combine them if you want to.
Staying connected is no problem. WP8 does default to turning off WiFi while the phone is unplugged and the screen off, but you can override this behavior if you want to; otherwise, the switch between WiFi and cellular data is seamless anyhow.
Music is one of the main things I use my phone for; it works great. I mostly stream from Xbox Music (I have what used to be called a Zune Pass, which gives me all-you-can-eat music streaming and even downloading, valid for as long as you maintain the subscription) and the phone should come with a free trial of that service; Nokia also has their own music streaming service, plus there's apps for using third-party services (Pandora, etc.). Please do note that due to licensing BS, these services may or may not be available in your region; if you expect to use them, check first! In any case, just playing music off the internal storage or SD card works fine.
Click to expand...
Click to collapse
Gee thanks guys.... But i dont do gamin in ma phone juz some lite gaming like temple run....and
i love photography
dazza9075 said:
Only you can answer that. In my opinion wp is the best phone / social hub out there. What it does out of the box is second to none, If you want to mod the crap out of a it and have what is essentially a pocket computer then it isn't perhaps what you want.
Sent from my Rooted Kobo Arc
Click to expand...
Click to collapse
Sent from my GT-I9100 using xda app-developers app
shazzy1 said:
Gee thanks guys.... But i dont do gamin in ma phone juz some lite gaming like temple run....and
i love photography
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
If you love photography, you will go madly in love with a 920,925 or the beefier 1020(41mpx camera)
Yeah, if you want the best photos from your phone, then hands-down the 1020 is the device for you. It has a good battery life too. The performance should blow away your S2 as well.

Chromecast Notification Icon Disappearing during Playback

Hello everyone
To whom it may concern:
My name is Jé and I am having issues with this Chromecast. I was able to successfully set it up and begin streaming videos successfully via YouTube and Google Play Video( I rented a movie to try it out). I do not recall if this issue occurred on the YouTube video but upon casting a video from my T-Mobile Galaxy Note 3 to my T.V it plays just fine, as with YouTube I was able to hit my home screen and send texts, etc and the Cast window still be in my notifications panel.
Well I got a phone call and went to answer it and the Chromecast window disappeared . I tried going into Google Play and even the Chromecast application and got nothing….I even restarted my phone and the movie was still PLAYING!...o and I was OFF Wi-Fi! My device said Wi-Fi was on but my data was coming from 4G LTE!
Again the movie still played with no hiccups or nothing even when I restarted my cellphone and played just fine when I accepted the phone call.
I had to unplug it from the back of my T.V, re connect it, and then go back into it works just fine I scrub to where I was and again after a short while the cast icon disappears but the movie is still playing and the phone drops from Wi-Fi. I even turned Wi-Fi off this time and it still played just fine! This is weird! I put a call into Google but to no avail.
I was wondering if anyone else experienced this issue. Why does the icon go away? How was it even working with me being off Wi-Fi ?
bipoler said:
I had to unplug it from the back of my T.V, re connect it, and then go back into it works just fine I scrub to where I was and again after a short while the cast icon disappears but the movie is still playing and the phone drops from Wi-Fi. I even turned Wi-Fi off this time and it still played just fine! This is weird! I put a call into Google but to no avail.
I was wondering if anyone else experienced this issue. Why does the icon go away? How was it even working with me being off Wi-Fi ?
Click to expand...
Click to collapse
Not sure why the icon goes away, it should stay on your Notifications: Ongoing, but if your phone's WiFi is dropping out, that's probably why.
As for why the movie continues to play, this is normal. In normal circumstances* Chromecast does not stream from your phone/tablet's data connection. Instead your phone/tablet "hands off" the request (YouTube link, etc) to Chromecast and Chromecast goes online and retrieves it for playback on its own. Essentially, Chromecast is streaming the content directly from the source, rather than things going to your phone/tablet them to Chromecast. At the same time, your phone/tablet keeps a status/control connection open to the Chromecast so it can show you what's happening (play position, etc) and control it.
Likely the cast icon is disappearing when your phone drops off WiFi, as it loses the status/control connection to Chromecast.
* exceptions to this are apps that stream phone/tablet-stored content like AllCast/AirCast/KoushCast (currently requires root and KyoCast mod) and Chrome browser tab casting (this gets transcoded on-the-fly by the PC then sent to Chromecast)
bhiga said:
Not sure why the icon goes away, it should stay on your Notifications: Ongoing, but if your phone's WiFi is dropping out, that's probably why.
As for why the movie continues to play, this is normal. In normal circumstances* Chromecast does not stream from your phone/tablet's data connection. Instead your phone/tablet "hands off" the request (YouTube link, etc) to Chromecast and Chromecast goes online and retrieves it for playback on its own. Essentially, Chromecast is streaming the content directly from the source, rather than things going to your phone/tablet them to Chromecast. At the same time, your phone/tablet keeps a status/control connection open to the Chromecast so it can show you what's happening (play position, etc) and control it.
Likely the cast icon is disappearing when your phone drops off WiFi, as it loses the status/control connection to Chromecast.
* exceptions to this are apps that stream phone/tablet-stored content like AllCast/AirCast/KoushCast (currently requires root and KyoCast mod) and Chrome browser tab casting (this gets transcoded on-the-fly by the PC then sent to Chromecast)
Click to expand...
Click to collapse
Thanks for replying
my Wi-Fi does not drop its gotta be something to do with this app because it never drops when I am just connected to it regularly. And the fact that the icon goes away is annoying I missed so many parts of the movie because I had no way of scrubbing back unless I unplugged it from the back of the TV
bipoler said:
my Wi-Fi does not drop its gotta be something to do with this app because it never drops when I am just connected to it regularly. And the fact that the icon goes away is annoying I missed so many parts of the movie because I had no way of scrubbing back unless I unplugged it from the back of the TV
Click to expand...
Click to collapse
Maybe I misunderstood, but you said your phone dropped off WiFi... I get that your router/AP isn't dropping the WiFi signal (I hope), otherwise there'd be all sorts of other problems.
bipoler said:
I had to unplug it from the back of my T.V, re connect it, and then go back into it works just fine I scrub to where I was and again after a short while the cast icon disappears but the movie is still playing and the phone drops from Wi-Fi.
Click to expand...
Click to collapse
Regardless, you shouldn't have to reboot your Chromecast - just re-launch whatever app was playing, then tap the Cast icon to connect again - it should then link up and give you status.
HBO GO seems to remember where you were at even across device reboots - must save it in your profile.
Try this:
Launch YouTube
Find a sufficiently-long video (at least a few minutes)
Tap the Cast icon to start casting it to your Chromecast
Watch the playback indicator - it should be counting...
Check TV - it should be playing
Go back to home screen
Kill YouTube app via task manager (or reboot your phone, if you want)
Check TV - it should still be playing
Launch YouTube app again
Don't choose a video, just tap the Cast icon to connect to your Chromecast
That should get your back to the video that's currently playing and give you a playback indicator that shows that the video never stopped playing
bhiga said:
Maybe I misunderstood, but you said your phone dropped off WiFi... I get that your router/AP isn't dropping the WiFi signal (I hope), otherwise there'd be all sorts of other problems.
Regardless, you shouldn't have to reboot your Chromecast - just re-launch whatever app was playing, then tap the Cast icon to connect again - it should then link up and give you status.
HBO GO seems to remember where you were at even across device reboots - must save it in your profile.
Try this:
Launch YouTube
Find a sufficiently-long video (at least a few minutes)
Tap the Cast icon to start casting it to your Chromecast
Watch the playback indicator - it should be counting...
Check TV - it should be playing
Go back to home screen
Kill YouTube app via task manager (or reboot your phone, if you want)
Check TV - it should still be playing
Launch YouTube app again
Don't choose a video, just tap the Cast icon to connect to your Chromecast
That should get your back to the video that's currently playing and give you a playback indicator that shows that the video never stopped playing
Click to expand...
Click to collapse
Yes you just might be on to something. But I did go back into Google play movies and clicked the movie and it started playing from my phone ! At a different point from my tv. And I went into the Chrome app and nothing, the cast wasn't even available. I keep my phone on wifi when I'm home. Never lost a signal, however since using this I noticed the wifi toggle was still on, but my device was on 4G. I turn off cast go back on wifi and it stays connected , this is weird lol
Sent from my SM-N900T using Tapatalk
bipoler said:
Yes you just might be on to something. But I did go back into Google play movies and clicked the movie and it started playing from my phone ! At a different point from my tv. And I went into the Chrome app and nothing, the cast wasn't even available. I keep my phone on wifi when I'm home. Never lost a signal, however since using this I noticed the wifi toggle was still on, but my device was on 4G. I turn off cast go back on wifi and it stays connected , this is weird lol
Click to expand...
Click to collapse
Wow, that is weird. The Cast icon should be available. I just launched something in YouTube then ran HBO GO and hit the Cast icon there (which then interrupted the YouTube that was already running on the TV, a little bit of a security/concurrency bump there).
What firmware build is your Chromecast on?
bhiga said:
Wow, that is weird. The Cast icon should be available. I just launched something in YouTube then ran HBO GO and hit the Cast icon there (which then interrupted the YouTube that was already running on the TV, a little bit of a security/concurrency bump there).
What firmware build is your Chromecast on?
Click to expand...
Click to collapse
Not sure I had just bought it last night and it downloaded an update
Sent from my SM-N900T using Tapatalk
bipoler said:
Not sure I had just bought it last night and it downloaded an update
Click to expand...
Click to collapse
Run the Chromecast app and select your device - it'll tell you the build at the bottom.
Likely you're on 13300, or newer if there is one. I had all kinds of weird WiFi trouble with the first build (12072) - I couldn't even get through setup, but it all got better after I got 13300. Now it occasionally give me "connected by can't reach the Internet" after boot but it reconnects in a couple of minutes.
bhiga said:
Run the Chromecast app and select your device - it'll tell you the build at the bottom.
Likely you're on 13300, or newer if there is one. I had all kinds of weird WiFi trouble with the first build (12072) - I couldn't even get through setup, but it all got better after I got 13300. Now it occasionally give me "connected by can't reach the Internet" after boot but it reconnects in a couple of minutes.
Click to expand...
Click to collapse
Thank you for your time you've been very helpful
Sent from my SM-N900T using Tapatalk
bipoler said:
Thank you for your time you've been very helpful
Click to expand...
Click to collapse
You're welcome. Hope you get it figured out soon. My Chromecast experience (past the setup troubles I described earlier) has been solid so far. Only hiccup currently is sometimes if I'm casting from YouTube it doesn't smoothly transition from the end of one video to the start of the next and I have to disconnect and reconnect to the Chromecast (switch back to phone/tablet/computer then go back to cast).
I have the same problems, mostly in the netflix app. But also a lot times the icon doesn't even show up in netflix (but also youtube) so I can't start casting. When I connect using the chromecast app, it does find the device.
I am on the latest fw and it is plugged in with the original charger.
The only thing I can think of, next to a faulty chromecast, might be the router, I have put dd-wrt on it so I can watch netflix from outside the us. But I don't have any other problems besides the same problem as the OP.
The_Stranger said:
I have the same problems, mostly in the netflix app. But also a lot times the icon doesn't even show up in netflix (but also youtube) so I can't start casting. When I connect using the chromecast app, it does find the device.
I am on the latest fw and it is plugged in with the original charger.
Click to expand...
Click to collapse
YouTube just had an application update (on the Android device side) for the oddities with the Cast icon when Bluetooth was connected... I wonder if it's related?
bhiga said:
YouTube just had an application update (on the Android device side) for the oddities with the Cast icon when Bluetooth was connected... I wonder if it's related?
Click to expand...
Click to collapse
Still have the problems...
When on my desktop though, I get the icon to show a lot more consistently, in youtube, chrome and netflix..
bhiga said:
Run the Chromecast app and select your device - it'll tell you the build at the bottom.
Likely you're on 13300, or newer if there is one. I had all kinds of weird WiFi trouble with the first build (12072) - I couldn't even get through setup, but it all got better after I got 13300. Now it occasionally give me "connected by can't reach the Internet" after boot but it reconnects in a couple of minutes.
Click to expand...
Click to collapse
I had no issues until 13300 with the "robustness" update for wifi.
Others have reported this same problem -
http://forum.xda-developers.com/showthread.php?t=2443288
I went through it for about 30 minutes last night, Chromecast coming and going.
Resetting wifi through the Chromecast app on two phones was sometimes making Chromecast appear - for a few minutes.
I reset my router and that's cured it for now.
And my router is 2 days old, I just upgraded from an older model.
So for me, problem didn't start until the 13300 update, is much better with the latest versions of Netflix and YouTube but is independent of phones and routers.
Doesn't happen a lot but it's a real problem.
EarlyMon said:
I had no issues until 13300 with the "robustness" update for wifi.
So for me, problem didn't start until the 13300 update, is much better with the latest versions of Netflix and YouTube but is independent of phones and routers.
Doesn't happen a lot but it's a real problem.
Click to expand...
Click to collapse
Could be that my prtoblems also started with the update, but can't say for sure...
EarlyMon said:
Resetting wifi through the Chromecast app on two phones was sometimes making Chromecast appear - for a few minutes.
I reset my router and that's cured it for now.
And my router is 2 days old, I just upgraded from an older model.
Click to expand...
Click to collapse
Funny, those are the same symptoms I had that 13300 cured, guess you can't win em all.
One thing to add since you've changed routers - if you're using the same SSID is best to clear the WiFi configuration for your devices and set it up from scratch (looks like you've already done this on your Chromecast).
Some devices get confused when the BSSID is different from what it was set up with. Essentially your new router has a different MAC address and some devices get weird about it, connecting but dropping or just sitting in a half connected state.
bhiga said:
You're welcome. Hope you get it figured out soon. My Chromecast experience (past the setup troubles I described earlier) has been solid so far. Only hiccup currently is sometimes if I'm casting from YouTube it doesn't smoothly transition from the end of one video to the start of the next and I have to disconnect and reconnect to the Chromecast (switch back to phone/tablet/computer then go back to cast).
Click to expand...
Click to collapse
Google just wrote this back to me, I will try this the next time I use the cast option on my device
Hello,
Thank you for contacting Google. It was my pleasure speaking with you about your Chromecast device. With the issues that happened while watching the movie on Google Play, I have a quick question. Do you have battery saving mode on your phone? If so, please disable the battery saving mode.
The Battery Saver feature can be found under Apps > Settings > General Tab > Battery
Good tip on clearing the configuration for the SSID, not everyone knows to do that.
Google is just not getting it.
I have no battery saving anything going on, no task killing, no snake oil.
I've sat, watching the app in question and have watched the icon disappear.
Go to Chromecast right away, it's nowhere to be found.
But if you want to leave it alone, it'll play a two hour movie in that state.
Aside - maybe if I'd ran the previous version longer I'd have seen it there as well.
---------- Post added at 02:36 PM ---------- Previous post was at 02:31 PM ----------
PS - I usually have close to 200 MB free ram, so it's not Android doing any task or service killing either.
I've captured several views of logcat during the problem.
Chromecast says it's timed out looking for it.
Netflix says E/venom media error.
Nothing to see there.
EarlyMon said:
I've captured several views of logcat during the problem.
Chromecast says it's timed out looking for it.
Netflix says E/venom media error.
Nothing to see there.
Click to expand...
Click to collapse
Very strange... Hopefully it's better nowadays, but my old HTC would stop doing stuff if it didn't have 300 MB or more free. *shrug*
Just for 100% certainty, can you check your Settings > WiFi > Advanced > Keep Wi-Fi on during sleep setting?

[Q] Music streaming not working anymore on 3G

Hi everyone,
I really hope you can help me with this.
I usually listen to music using Spotify / Soundcloud and other music streaming apps. Until a week ago everything was fine.
Now, it's already 5 days I can't listen to music on these apps, everything's running fine but when I press play it seems it loads really slow, I can't even see the cover arts. It's like downloading at a really low speed, such as EDGE, but I'm 100% on 3G.
It's not something related with my operator neither with an app in particular, because the strange thing is internet works very smoothly in other apps, it's only happening when streaming on cellular data. Of course the same happens with video streaming using Twitch, Netflix and so on...
I tried rebooting, disabling/re-enabling cellular data/wi-fi. I didn't try a phone reset, should i give it a try?
Thanks in advance.
_needaname said:
Hi everyone,
I really hope you can help me with this.
I usually listen to music using Spotify / Soundcloud and other music streaming apps. Until a week ago everything was fine.
Now, it's already 5 days I can't listen to music on these apps, everything's running fine but when I press play it seems it loads really slow, I can't even see the cover arts. It's like downloading at a really low speed, such as EDGE, but I'm 100% on 3G.
It's not something related with my operator neither with an app in particular, because the strange thing is internet works very smoothly in other apps, it's only happening when streaming on cellular data. Of course the same happens with video streaming using Twitch, Netflix and so on...
I tried rebooting, disabling/re-enabling cellular data/wi-fi. I didn't try a phone reset, should i give it a try?
Thanks in advance.
Click to expand...
Click to collapse
My first suggestion would be:
1. Insert your sim in to your wife's/friends smartphone and check if the issue is appearing, just to make sure it is nothing to do with operators bandwidth limitation.
2. Insert your wife's/friends sim in to your phone and check the same, to make sure it is really your phones issue.
If it is your phones fault, the first option would be to clear cache of problematic apps. Secondary option - factory reset. Third option - reflash modem/baseband. Forth option - wait for lollipop and hope it will fix it.
Good luck.
linasmit said:
My first suggestion would be:
1. Insert your sim in to your wife's/friends smartphone and check if the issue is appearing, just to make sure it is nothing to do with operators bandwidth limitation.
2. Insert your wife's/friends sim in to your phone and check the same, to make sure it is really your phones issue.
If it is your phones fault, the first option would be to clear cache of problematic apps. Secondary option - factory reset. Third option - reflash modem/baseband. Forth option - wait for lollipop and hope it will fix it.
Good luck.
Click to expand...
Click to collapse
It's not the operator. None of the people I know have issues with the same operator, and there are a lot around me.
I tried a reset, seems to be working better but still not working, it's a little bit faster but not in any helpful way.
How can I reflash the modem?

Pixel 5 rebooting only with mobile data

Hi there,
in November last year I bought a brand new Google Pixel 5 and I gotta say that I'm quite happy with it, however there's been something quite annoying: sometimes it freezes and reboots itself when I'm using mobile data. I tried to figure out what was causing the issue and why it only happens when I'm using mobile data but I can't really find an answer. If I use WiFi, everything is fine, I can listen to the radio, watch videos on YouTube, have Teams calls, browse the web with Chrome etc, however if I try to do the very same things with mobile data in 4G (there's no 5G coverage in my area) it freezes and then reboots. It doesn't always happen, it seems to be happening randomly and I have no idea why. After rebooting, the app that crashed still has something in memory and if I try to open it without killing it first, it will immediately freeze the phone again and make it reboot again. It happened while I was watching videos on Facebook, it happened while I was watching videos on YouTube, it happened while I was browsing with Chrome, it happened during a Discord call, it happened during a telegram call, it happened while I was checking the NHS COVID-19 app... It can occur after few hours or several times an hour and I don't know what's causing it. Android is a Linux like OS, is there a way to check the journal and see what's happening? And on top of that, is there a way to let Google know and make Android automatically report crashes? The phone is still new, it's not rooted and I've only unlocked the developers options to force the refresh rate to 90Hz but that's it. I reached out to Google and they offered to replace the phone as soon as I send it (RMA) however I would like to find out first whether it's really an hardware problem or if it's Android 11 being unstable. I do have all the OS updates and all the apps are updated. What do you think? Oh last but not least, the SIM ain't an eSIM, it's a physical SIM placed inside the phone.
thank you in advance,
Frank
FranceBB said:
Hi there,
in November last year I bought a brand new Google Pixel 5 and I gotta say that I'm quite happy with it, however there's been something quite annoying: sometimes it freezes and reboots itself when I'm using mobile data. I tried to figure out what was causing the issue and why it only happens when I'm using mobile data but I can't really find an answer. If I use WiFi, everything is fine, I can listen to the radio, watch videos on YouTube, have Teams calls, browse the web with Chrome etc, however if I try to do the very same things with mobile data in 4G (there's no 5G coverage in my area) it freezes and then reboots. It doesn't always happen, it seems to be happening randomly and I have no idea why. After rebooting, the app that crashed still has something in memory and if I try to open it without killing it first, it will immediately freeze the phone again and make it reboot again. It happened while I was watching videos on Facebook, it happened while I was watching videos on YouTube, it happened while I was browsing with Chrome, it happened during a Discord call, it happened during a telegram call, it happened while I was checking the NHS COVID-19 app... It can occur after few hours or several times an hour and I don't know what's causing it. Android is a Linux like OS, is there a way to check the journal and see what's happening? And on top of that, is there a way to let Google know and make Android automatically report crashes? The phone is still new, it's not rooted and I've only unlocked the developers options to force the refresh rate to 90Hz but that's it. I reached out to Google and they offered to replace the phone as soon as I send it (RMA) however I would like to find out first whether it's really an hardware problem or if it's Android 11 being unstable. I do have all the OS updates and all the apps are updated. What do you think? Oh last but not least, the SIM ain't an eSIM, it's a physical SIM placed inside the phone.
thank you in advance,
Frank
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Have you tried resetting your network in settings? Were you using this same SIM in your old phone with no issues, or was it new? Have you tried to replicate the issue in safe mode to rule out an errant app? If resetting network doesn't work, just back up your data and factory reset the phone. Google may have suggested this already. It's pretty much their automatic response before RMA. Cheers.
Of course I tried to reset my phone and start from scratch but it didn't help. As to the SIM, it has been working fine on my old phone for years so it's not the one causing the issue. Besides, if I disable mobile data but I still use the phone to call other people using the carrier network, it doesn't have any issues at all. As to safe mode, it happened with Chrome and YouTube, standard Google apps, so I can rule out third party apps altogether. It's really weird.
I made a few more tests and it seems to be related to GPU Hardware acceleration. I said that it happened on Facebook, YouTube and Chrome and I thought about the common factor: I was watching videos. It happened while I was on Facebook watching videos, it happened while I was on YouTube watching videos and it happened while I was on Chrome visiting a website which had an ad in which there was a video playing.
Oh and it also happened when I opened the camera 'cause... guess what? Video!
What puzzles me is that it only happens in 4G but not in WiFi and I can't think of any possible reason why it's only occurring with mobile data...
Ok after trying to understand what happened I was finally able to solve the issue and it wasn't an hardware fault nor it was related to video. It was me using IPSec Xauth PSK with Always on VPN turned on. It turns out that using a third party application to connect via Open VPN fixed the issue. It's now more than a week and I've never had a single reboot or freeze or crash. I have no idea why, but all I can say is "stay away from IPSec Xauth PSK" guys, there's something deeply broken there. Anyway, I'm glad everything turned out to be ok.
Cheers,
Frank

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