Turn off LTE/force connect to microcell (SCS-2U01)? - Verizon Motorola Droid Turbo Q&A, Help & Troublesh

So we have two Turbos on Verizon and terrible coverage inside the home. We have the Samsung SCS-2U01 network extender set up and we just can't figure out how to get the phones to connect to the device. We've tried multiple places throughout the home to get the best coverage but it just doesn't make any sense. If I stand in the exact center of the house, it will connect to the microcell that is 10 feet away with a great connection. As soon you move from that spot, it drops the extender for the inadequate LTE signal.
Digging into the network extender: There are no options other than placing our phones on a priority list, so we're stuck looking at the phone. Unless there is some backend page that I'm not familiar with? We're only able to view it through the My Devices tab on the VZW website.
Unfortunately I can't root one of the devices (company phone with airwatch installed) so I would hope there is something that could be done with the settings. We currently have them set up for either global or LTE/CDMA, as we were doing a test between the two phones to see if either would matter.
any and all help is greatly appreciated!

I actually found a "resolution" to this:
Turns out when Advanced Calling is turned on, it will try to keep the LTE signal no matter what. Makes sense right? Well, as soon as I turn off AC, it immediately connects to the microcell and stays connected without issue. Now I just need to find out how to get Tasker to turn on/off AC when I leave/arrive at the house.

Related

EDGE/GPRS/3G Questions/Issues/Info

This might be a silly question, but does anyone know if the G1 will be able to access the web if you live in an area where 3G is not available yet? I live north of Los Angeles (who has 3G) in Bakersfield and we don't have it yet. I am hoping that I was not an idiot to preorder the phone and then not be able to use all the cool web features.
Thanks in advance,
Jamie
it should still work on the EDGE network
From my understanding it will work with GPRS, Edge, and 3g so you shouldn't have any problems bro by the way I understand the concern.
With a 1150ma battery, GPS, "big" screen etc, 3G will just drain the battery even quicker.
I will not worry about 3G until an extended battery is released- and the fact that 3G will not be in my market for a year of so.
aad4321 said:
Hey guys i have a htc wing now, and it does not have a gps. It looks like the gps for this phone is one of the main highlights, because it uses it for a lot of applications. Does anyone know what the gps strength will be like? Will it work will in a building, it do i have the be in direct light for like ten minuites to get a signal?
Anyone with a htc device with a gps already, does it work well?
I hear the android is a-gps, so mabye it will have the ability to somewhat work well when in a pocket, or building.....
Click to expand...
Click to collapse
Time for a lesson on GPS... It uses satellites in the sky, and you need a view of a certain amount of satellites to find your location (4 will find you but not very accurately, the more the better). If you're in a building, and not right next to a window, no GPS will ever find your location, ever. That's like asking if your internet will work if the ethernet cable is unplugged from the back of your computer and you don't have wifi, it goes against the entire idea of how it functions.
Now, as for the quality of the HTC GPS receiver... People have complained about GPS lag, but I maintain my opinion that it's completely software related, my Fuze had none whatsoever. You don't need to be in sunlight, just have enough clear sky that it can get a reading from the satellites. I've taken trips with the Fuze even on very cloudy days and it took a little longer to get a lock (5-10 mins, it locks in like 30 seconds to a minute with clear skies) but once it had my position, it stayed true. All of the upcoming HTC devices use A-GPS, by the way. Diamond, Touch Pro, Xperia, G1...
aad4321 said:
WHAAAT? you dont want to use 3g? lol in my opinion thats 50 percent of the phones features.
Click to expand...
Click to collapse
He's using the battery draining as an excuse, something to keep him from pulling his hair out because he won't have 3G for another year. Anyone who's used a phone for data features on both networks knows EDGE doesn't hold a candle to 3G.
As for the original post, yes, it will give you all of the same data features on EDGE as on 3G.
The big thing with A-GPS is that it's mainly used to increase the startup speed of your GPS. Instead of waiting 10 minutes to download the almanac of the satellites in the sky from the GPS sats, it downloads the data over your data connection, using the basis of which cell site you're connected to for determining your rough location. This way it only takes about 30 seconds to get a fix instead of much longer.
The sensitivity of the GPS on phones has been fairly good as far as i've seen on devices like the Tilt and such, so I don't see why a phone with such a heavy emphasis on location-based apps would have a sub-par GPS setup. Here's hoping things work well.
Black93300ZX said:
He's using the battery draining as an excuse, something to keep him from pulling his hair out because he won't have 3G for another year. Anyone who's used a phone for data features on both networks knows EDGE doesn't hold a candle to 3G.
As for the original post, yes, it will give you all of the same data features on EDGE as on 3G.
Click to expand...
Click to collapse
Thanks to one and all!!! I am looking forward to my G1 and retiring my Wing.
Black93300ZX said:
He's using the battery draining as an excuse, something to keep him from pulling his hair out because he won't have 3G for another year. Anyone who's used a phone for data features on both networks knows EDGE doesn't hold a candle to 3G.
As for the original post, yes, it will give you all of the same data features on EDGE as on 3G.
Click to expand...
Click to collapse
3g doesnt burn that much battery unless your using it constantly like as a primary internet for your computer. also when you put your phone in sleep mode it isnt runnig in the background
haitiankid4lyf said:
3g doesnt burn that much battery unless your using it constantly like as a primary internet for your computer. also when you put your phone in sleep mode it isnt runnig in the background
Click to expand...
Click to collapse
Exactly... But when you're without 3G, I guess you try to justify why it's not as good, and that's what he came up with. It's like everything though, people on here try to justify why the iPhone isn't as good as the Diamond/Touch Pro, truth be told it's better in many aspects but comes short in many as well.
3g data transfer?
ok i currently have the tmo wing.. and i can connect my lappy to the tmo data network via usb port.. will i be able to do this with the g1?yes/no maybe?
iife_aint_easy said:
ok i currently have the tmo wing.. and i can connect my lappy to the tmo data network via usb port.. will i be able to do this with the g1?yes/no maybe?
Click to expand...
Click to collapse
I choose D... all of the above
No... it will not work out of the box.
Yes/maybe... it should work someday soon unless HTC/T-Mobile have somehow disabled that ability in hardware.
As soon as I get the phone I will be working on it on the Linux side (not an actual internet sharing app... more of a route/iptables script) and I am sure someone will work on a java solution (although a kernel solution would be faster). There was an application for the iPhone that provided internet sharing but it was banned from apple store and Google has said they won't do that so I think it should be here soon.
problems with Wireless (3g and wifi)
does anybody else have problems with the 3g?
i have tmobile and i didnt select the option for only 2g but my 3g keeps going in and out even when im in the same spot it'll go from 3g to Edge for no reason.
also does anybody have problem conecting to wifi?
i have a linksys wireless n (WRT300N) router, the ssid is visible and uts using wep security but when ever i try to connect to it it says out of range or it just stops trying to connect Please Help
haitiankid4lyf said:
does anybody else have problems with the 3g?
i have tmobile and i didnt select the option for only 2g but my 3g keeps going in and out even when im in the same spot it'll go from 3g to Edge for no reason.
also does anybody have problem conecting to wifi?
i have a linksys wireless n (WRT300N) router, the ssid is visible and uts using wep security but when ever i try to connect to it it says out of range or it just stops trying to connect Please Help
Click to expand...
Click to collapse
I have an issue with my G1 WIFI connection. If i broadcast my SSID I connect with no problems. but if i disable the broadcast it will not connect, and this is with me manually putting in the connections into the phone.
I called TMobile but they said i needed to call HTC. they didn't have a solution.
BTW, I have no WEP enabled. I just disable the SSID broadcast.
I just connected to my Linksys router with WPA2 and had 3G running, connected no problem.
Haitiankid: try entering the details of your network manually and seeing if it will connect then. Also, as for the 3G fading in and out, are you in a week signal area for 3G?
wifi working
I got my wifi to work. It was my routers fault. What I did was in went into my routers settings by typing 192.168.1.1 and entered 'admin' (no quotes) and no password. Once in my settings I changed my brocasting type from b&g mixed to all mixed changed frequency to auto, changed network key from shared to open and wifi started working. I don't know if all those steps were neccesary but it worked for me. Hope it works for some else.
As for the 3g it seems to be getting better
for those of you with the 3g/edge switching problem...
Hey, if uve got the 3g switching to edge back and forth continuously, its likely because you didnt get a new SIM card when u got the g1. It simply means you have an old SIM card that doesnt support 3g well, call tmobile up tell them your situation, theyve given most people a free new SIM card thats more compatible.
drewernxc said:
Hey, if uve got the 3g switching to edge back and forth continuously, its likely because you didnt get a new SIM card when u got the g1. It simply means you have an old SIM card that doesnt support 3g well, call tmobile up tell them your situation, theyve given most people a free new SIM card thats more compatible.
Click to expand...
Click to collapse
I don't think that's the case. I've had the same SIM card since 2000, no problems like this. If any SIM is too old to support 3G, I'd think one made 8 years ago would definitely be the case.
It sounds like he's in a bad coverage area, which could be lots of things. There is a coverage map on the T-Mo website, don't know if it shows 3G. Or it could be the building he's in. My phones have never worked at my grandmother's house. I get full bars on the front porch, and full bars the second I get out the back door, but no signal in the house itself. Even relatives on other networks get little to no coverage inside the house. Probably the really really old insulation and building materials are blocking the signal. At my last apartment I only had a good signal on the corner of my bed, and that disappeared when new neighbors moved in upstairs.
These are radio waves, which aren't foolproof or perfect, they encounter all kinds of interference. Nothings going to be as secure and consistant as a wired connection. Nature of the beast, unfortunately.
haitiankid4lyf said:
I got my wifi to work. It was my routers fault. What I did was in went into my routers settings by typing 192.168.1.1 and entered 'admin' (no quotes) and no password. Once in my settings I changed my brocasting type from b&g mixed to all mixed changed frequency to auto, changed network key from shared to open and wifi started working. I don't know if all those steps were neccesary but it worked for me. Hope it works for some else.
As for the 3g it seems to be getting better
Click to expand...
Click to collapse
Careful dude, with the security set to open anyone within range (neighbors, wardrivers, etc.) can use your wifi to get on the internet. Try using WPA or WPA2 security, but leaving it all mixed and frequency at auto.

[Q][UPDATED] Big issues on ATT's network?

Now, you may know me for having immense troubles with my network connection speed, reaching .06Mbps (60Kbps) down and rendering my phone's wireless internet unusable, regardless of ROM, modem, or any real variables.
After a new SIM card from ATT and a few lucky Master Clears (where it worked after each session for roughly one hour before locking up again), I think I may have found the cause...Or so I thought. IP addresses weren't the culprit.
What is awkward, however, is that my EDGE service now works, and it's faster than my 3G service. On EDGE, my internet is 3 times faster than that of 3G, again still poor, but an improvement nonetheless. Thus, I've concluded that it's an issue with 3G and either my cell network or my phone's 3G cell chip.
How could I go about diagnosing this issue? I want my 3G service back... I have changed modems several times, and switching ROMs doesn't do anything. Anything I can flash, use Service Mode, etc, I'm game for. I don't want to keep throwing money at ATT if I can't use the service.
EDIT: Signature is showing my current internet speeds over HSUPA. HELP!
Aus_Azn said:
Now, you may know me for having immense troubles with my network connection speed, reaching .06Mbps (60Kbps) down and rendering my phone's wireless internet unusable, regardless of ROM, modem, or any real variables.
After a new SIM card from ATT and a few lucky Master Clears (where it worked after each session for roughly one hour before locking up again), I think I may have found the cause.
On ATT's network, one is authenticated with an IP address, as you may know. This is reflected in SpeedTest.net's plank for "External IP" in the results browser.
When I was getting real download speeds (my standard HSUPA rated 5.1Mbps down, 1.7Mbps up), my phone is connected to an IPv4 address beginning with "166.199.xxx.xxx". On UMTS (where I would get anywhere between 1.6-3.4Mbps down, 1.6Mbps up), the phone is also connected to "166.199.xxx.xxx". On 2G with decent speeds, I would get the same results yet again.
However, over the past week or so (since the 16th of January), I have gotten craptastic download speeds of .06Mbps and equally lousy upload speeds of .11Mbps. I just realised that in these cases (which happen after using the phone for roughly 45 minutes after a Master Clear and permanently stay that way), my phone is connected through a "32.16x.xxx.xxx" IP address.
What does this mean? How can I force it to stay on the "166" IP/network? ATT has been of no assistance, whatsoever, so I call for your help, XDA community!
EDIT: Sometimes, I think I'm being too technical in detail because nobody ever responds, but I just don't see this going in the Android Development board.
Click to expand...
Click to collapse
You are assuming that all of those IP addresses are routable through whatever network you are connected to. Perhaps there are some "crappy" towers connected to a piece of the network that sucks and you happen to hop around onto them?
Either way, why not just set the adapter manually using ifconfig to test your theory?
http://www.manpagez.com/man/8/ifconfig/
( Yes, I am a crusty unix administrator that would prefer for you to RTFM )
z28james said:
You are assuming that all of those IP addresses are routable through whatever network you are connected to. Perhaps there are some "crappy" towers connected to a piece of the network that sucks and you happen to hop around onto them?
Either way, why not just set the adapter manually using ifconfig to test your theory?
http://www.manpagez.com/man/8/ifconfig/
( Yes, I am a crusty unix administrator that would prefer for you to RTFM )
Click to expand...
Click to collapse
Hm, this didn't work, speeds didn't change and I found that it's band-dependent; 32.xxx.xxx.xxx is just the 850 band for my area, while 166.xxx.xxx.xxx is the 1900 one. However, using EDGE now works since meddling with it, so I can at least reduce this to a 3G specific issue. Any pointers?

[Q] Wifi problems with multiple router networks

I seem to be having pretty severe wifi issues on networks that are composed of a large number of routers (i.e. campus/business networks) where going between routers will result in the phone believing it is connected, but not being able to send/receive data. This is evidenced both by the lack of notifications/apps working, as well as the wifi icon in the quick toggle panel being orange (which indicates no data being sent/recieved, I believe) despite having full signal. This means that without any external indication that anything is wrong, my phone essentially does not work anymore until I turn the wifi off and back on. Previous phones (galaxy nexus, droid) as well as computers did not have this issue on the same network.
Has anyone else noticed this problem, and if so, found any way to get around it other than remembering to reset the wifi power every time you move between areas?
It sounds like there are multiple WAPs all using the same SSID, and Android is not requesting a new IP address when it disconnects from one WAP and connects to another. You could probably work around the issue using Tasker, and have it toggle Wifi off and on again any time Wifi is disconnected. I you go that route I would recommend using the trial version available from the developer's site, or one of the many similar apps that are available in the Play Store for free.
There may be something more to this though. Hopefully someone else has another idea.
WiFi issues
ice20978 said:
I seem to be having pretty severe wifi issues on networks that are composed of a large number of routers (i.e. campus/business networks) where going between routers will result in the phone believing it is connected, but not being able to send/receive data. This is evidenced both by the lack of notifications/apps working, as well as the wifi icon in the quick toggle panel being orange (which indicates no data being sent/recieved, I believe) despite having full signal. This means that without any external indication that anything is wrong, my phone essentially does not work anymore until I turn the wifi off and back on. Previous phones (galaxy nexus, droid) as well as computers did not have this issue on the same network.
Has anyone else noticed this problem, and if so, found any way to get around it other than remembering to reset the wifi power every time you move between areas?
Click to expand...
Click to collapse
I'm having the same issues both out in public and at my home. This issue didn't seem to exist prior to 4.4 update. Now I'm constantly having to toggle my WiFi on and off or toggle airplane mode and also hitting the symbol down at the bottom left on my phone and on my router at the same time. If someone has any information to correct this would be great. Like I said I never had this problem prior to 4.4.
UncleMike said:
It sounds like there are multiple WAPs all using the same SSID, and Android is not requesting a new IP address when it disconnects from one WAP and connects to another. You could probably work around the issue using Tasker, and have it toggle Wifi off and on again any time Wifi is disconnected. I you go that route I would recommend using the trial version available from the developer's site, or one of the many similar apps that are available in the Play Store for free.
There may be something more to this though. Hopefully someone else has another idea.
Click to expand...
Click to collapse
Thanks for the suggestion! One question though: does the wifi actually "disconnect" when there is a handover between two routers of the same network? Is a handover while constantly connected something tasker could detect?
ice20978 said:
Thanks for the suggestion! One question though: does the wifi actually "disconnect" when there is a handover between two routers of the same network? Is a handover while constantly connected something tasker could detect?
Click to expand...
Click to collapse
As far as I know, Android doesn't "roam" seamlessly from one AP to another even when the SSIDs are the same. I'm pretty sure Tasker would see this as Wifi being disconnected (albeit briefly). You could then tell Tasker to turn off Wifi for 5 seconds and then turn it back on again.
UncleMike said:
As far as I know, Android doesn't "roam" seamlessly from one AP to another even when the SSIDs are the same. I'm pretty sure Tasker would see this as Wifi being disconnected (albeit briefly). You could then tell Tasker to turn off Wifi for 5 seconds and then turn it back on again.
Click to expand...
Click to collapse
I finally got around to making a tasker script to do this, and tried it out for a few days, but unfortunately it does not seem to detect the changing between the different routers on my institute network as having the wifi disconnected, and thus doesn't solve the issue. It was a good idea to try though!
I've cross-posted the issue at the link below in hope motorola will see this, but if anyone knows a better way to report this, please let me know.
https://forums.motorola.com/posts/68884aa31b

[Q] While in Europe: Moto X won't reconnect to cell data, post-WiFi use

Hey guys/gals -
I got my Moto-X a few weeks ago, and have been using it without issue on AT&T. Unfortunately, I'm just wrapping up my first trip through Europe with this phone (left my iPhone 5 at home), and I've noticed a very odd thing over the last week.
For some reason, my phone will not re-establish a cellular data connection once it has connected to WiFi (and subsequently disconnected from WiFi). I have noticed this - consistently - in both Germany and Italy. In all cases, once WiFi is no longer connected, I can see that the cellular data network is available (the 4G or E logo shows up, grayed out, next to the cell bars) but it will not reestablish. The only way to obtain a cellular data connection is to restart the phone.
I've tried going into airplane mode; I've tried cycling cellular data. Nothing I can think to try causes the cellular network icon ("4G" or "E") to cycle from gray to white...I simply cannot get back online without a full restart. But once I've restarted it works fine - so long as I don't jump on WiFi.
The phone isn't unlocked; it's an AT&T device, with no APN tweaks.
Anyone have any idea what could cause this behavior? Unfortunately, it's going to be another four or five weeks before I'm back here to test any ideas...but I figured I'd reach out while the issue is fresh.
Cheers.
Just to chime in, I've also seen this issue on mine, but it only happens with certain WiFi access points. After using the Cisco ones at work the problem occurs, but my Asus N66U doesn't seem to upset it.

moto x pure att WIFI kills data signal

Issue: While connected to my EA6900 (1900 AC) linksys wireless modem my data dies. If I turn off wifi, I am able to call out, (although patchy), get texts, and use android services. As soon as I turn on wifi, these services all seem to shut down. Although sometimes some data is able to eak through.
Background: I am using a Moto x (2014) Pure Edition on the AT&T Network. I have confirmed time and time again that wireless works on my network, I have a full wifi signal and decent LTE signal (unsure how strong -- it shows 2-3 bars). I had this problem initially in 4.4.4 and it persists in 5.0 (I updated to see if that would fix the issue. Previously I had and HTC One with no issues what so ever. Reboots do not fix this issue and ATT has told me it is not their problem.
Hypothesis: I think the Moto X 2014 has problem connecting on the 5ghz (duel band) or AC networks. I have noticed while at work or other locations, I have had no connectivity issues with wifi on. I am pretty sure they are using standard 2.4ghz G and or N connections. I believe that the phone is unable to switch between the range of bands and causes it to lose data connectivity.
Has anyone had this issue or can anyone correct it?
I don't have an ac or 5ghz router so I can't test this. Have you played with the WiFi frequency band under advanced WiFi? You can force connect to 5ghz or 2.4ghz.
You could also turn off ac on the router configuration page to see if you can connect on n.
When I have time I will play around on my network to try and force the connection to different protocols. I have an AC router from EnGenius it's their ESR1200 which is a consumer grade device but pretty nice over all and was a steal at $60 over on Amazon:
http://www.engeniustech.com/home-networking/routers/16742-esr1200
But will try a few options. Right now I have it connected to the 5ghz band w/o issue. I can add I have long encountered issues for Android when moving between wifi networks. It has always been prone to struggling to juggle connections, even when switching nodes on a mono-SSID network. I can trace my issues back to Jelly Bean. But it seems like you are seeing something different.
If I find anything I'll post it soon as time permits, busy week for me at work or I might get lucky and just die in my sleep.
EDIT: For giggles I forced a connection to the 5ghz side and sent some texts as well as a couple calls w/o issue. Was able to receive as well. Mode is .11n of course and a solid 433mbps network connection speed
This is where my hypothesis really dies... I have attempted forcing 2.4 or 5ghz but both failed. The other option is the phone doesnt play nice with the EA6900... which is seemingly supported by the fact that my phone hasnt had any issues while i am connected to my parents house for thankgsiving. They are running 2.4ghz at a blazing 65mbps (i usually average around 400 at my house on my ea6900). Could it be the AC modem? One other thought is chromecast is somehow interfering with my phone. I will need to try removing chromecast when i get home to see if that works, but at this point, i would find it hard to imagine.
This is literally driving me up a wall.
EDIT: So I am at home at it has been running better but just now it has decided to seize up. Showing same info... 2.4ghz 65mpbs same network... full bars.... att shows 3/5 bars but doesnt say LTE or H or anything..just ATT (pretty sure thats normal)
http://www.amazon.com/gp/aw/cr/B00EXK14S0/s=sd/ref=mw_dp_cr
There are a bunch of comments about it overheating and dropping signal repeatedly. I would think about returning it under warranty.
kcustom11 said:
http://www.amazon.com/gp/aw/cr/B00EXK14S0/s=sd/ref=mw_dp_cr
There are a bunch of comments about it overheating and dropping signal repeatedly. I would think about returning it under warranty.
Click to expand...
Click to collapse
I owned this router and had problems with android devices staying connected.
Sent from my Nexus 6 using Tapatalk
kcustom11 said:
http://www.amazon.com/gp/aw/cr/B00EXK14S0/s=sd/ref=mw_dp_cr
There are a bunch of comments about it overheating and dropping signal repeatedly. I would think about returning it under warranty.
Click to expand...
Click to collapse
I wanted to blame my router very badly... however i have never experienced any drops on my laptop -- unless my laptop somehow deals with drops better than my phone...

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