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Recently I've notice my mobile data will disconnect sporadically. I'm not sure if it related to the phone or service. Is there a way to tell?
BTW, I'm in the Los Angeles area.
I've been having this problem too. I haven't been able to find a fix yet.
Have you tried updating PRL and Profile?
tgigh said:
I've been having this problem too. I haven't been able to find a fix yet.
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I had the same problem when sprint was doing NV deployment in my area!
My problem went away after sprint was done in my area!
Sent from my HTCONE using xda premium
Do you have sleep mode on or data connection checked in your power saver menu?
Sent from my HTCONE using xda app-developers app
I've noticed the same here in VA. It'll drop for a few seconds then come back.
I still have a connection, but I am noticing 3G/4G flickers in northern Virginia. Hopefully our markets go live soon (officially, anywhoo).
I've updated the prl and profile and have had sprint reprovision data twice. I'm not using battery saver or anything either. The only thing that seems to keep data stable is if I set mobile data to 'CDMA only'.
LTE phone in a non LTE area has caused me grief. Could this be the problem for you also?
I've been having the same issue. However it didn't start till after I unlocked my bootloader and flashed a new ROM. I think it may just be bad timing but I've called Sprint to see if they are doing any work and I've been told no. (For what that's worth)
I also have a GS 3 & 4 and neither of them are having the issue.
lehalter said:
LTE phone in a non LTE area has caused me grief. Could this be the problem for you also?
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I'm thinking that is the cause of this issue. About 60% of San Francisco has LTE now and I'm thinking the phone just has trouble staying to one tower or another. Still it's a frustrating issue.I didn't have any of these problems on my iphone 5 before or after switching back and forth.
##72786#
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Switched to Note 3 from Lumia 920 (phone upgrade, had my SIM replaced as well). Now on all places where I previously had stable LTE signal my Note has couple bars of HSPA or from time to time HSPA+. I still can catch LTE signal from time to time but not in the area I live (and had stable LTE for a year on Lumia).
What may be the reason? Is it a phone problem or just Nokia modem has better sensitivity?
Don't want to initiate replacement procedure, the phone seems perfect in all other aspects...
I've also been disappointed with the reception vs the S4. I'm also having trouble installing apps from the play store >.< even on wifi.
I have bad reception also
I am thinking of returning, I have had to switch to airplane mode twice in the past hour to get it to reconnect to LTE. It sometimes drops out all together when accessing the play store. I am in Baton Rouge, and didn't have any issues on my iphone 5.
Dankchild said:
I've also been disappointed with the reception vs the S4. I'm also having trouble installing apps from the play store >.< even on wifi.
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Is it telling you its encountered an unexpected error? Ive had that on several devices today. I wonder if the play store isnt futzed up
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Bladerunner1825us said:
Is it telling you its encountered an unexpected error? Ive had that on several devices today. I wonder if the play store isnt futzed up
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
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Yep, have had issues with downloads from the playstore here, on wifi.
saints72 said:
I am thinking of returning, I have had to switch to airplane mode twice in the past hour to get it to reconnect to LTE. It sometimes drops out all together when accessing the play store. I am in Baton Rouge, and didn't have any issues on my iphone 5.
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That's crazy, I'm in Baton Rouge too.Just got my Note 3 from the Best Buy Mobile on Bluebonnet. Maybe its borked because of the impending hurricane doom.
Yes, switching airplane mode on and off helps to establish LTE link everywhere... But it switches back to HSPA in 20-30 min and never return back by itself. Definitely software bug
I'm getting much better signal than I ever got with my 920 or S3. I'm in Houston FWIW.
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I'm from just south of Baton Rouge, reception has either been great or next to none for me. I can manually put the note 3 on lte but the speed at that point is slower than the 4g. Sadly my s4 active was nearly the same way...
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Yeah, maybe the storm is causing issues ,I'm going to give it a few days.
In the same room, my wife's iphone has 4 bars and this one has 2
Sent from my SAMSUNG-SM-N900A using xda app-developers app
I'm east of Baton Rouge, in Hammond, and I've seen the same thing! lose LTE and sticks to HSPDA! Airplane mod does fix it as well. I hope it's the storm, but I don't thinks so!
For you guys with a Google play issue...
If you connect to a VPN like privateinternetaccess.com (also avaliable on the play store) and select a country other than the US it will more than likely work.
Sent from my SAMSUNG-SM-N900A using Tapatalk 4
Zach Alt said:
I'm getting much better signal than I ever got with my 920 or S3. I'm in Houston FWIW.
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I'm in Southeast Houston and not having the same luck as you .Been 1 or 2 bars all day .
Sent from my SAMSUNG-SM-N900A using Tapatalk 4
I'm in the Sugar Land/Missouri City area. That's strange because my house is a dead zone. I'd get 1 bar on my S3 and 920. I get 2-3 with my Note.
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I live in SF Bay area and this definitely not storm, it's some software/modem firmware fault. It seems not trying to switch to LTE once kicked to HSPA. If I do airplane mode switch on a place I have good LTE signal it would jump to LTE and keep connected for a long time until I move and it loses it. After that it jumps down to HSPA and not trying to return back on LTE even if I go back to same place where it had full bars of LTE before
Well good to know it isn't just Southeast Louisiana. Also, just plain nuts to me that we're all posting in the same thread miles apart, go figure.
I haven't had time to switch my Sim back to my S4 to do some testing. But I feel like my speeds are definitely suffering.
Post your speed tests for comparison. BTW one of my favorite features about the s pen are the easy screen captures and edits.
Maybe it's just an APN issue? Has anyone tried playing with that? I tried a few from rootzwiki but don't really know what I'm doing in the APN neighborhood.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
delete
For what it's worth, FL is having issues as well. Play store has been wonky and the reception has been less than stellar. With all these reports I'm willing to bet it's something on their end.
I am going to try and swap it out at the local store tomorrow even though I ordered it online. I should be able to according to the terms. I am willing to give it another shot, although at work today I had absolutely zero signal just a circle with a line through it. I normally get at least phone and text functionality at work.
All your phones are perfectly fine - they just need a firmware update or two.
I've seen mine even drop off to edge just sitting here at my desk.
Yesterday morning when I picked up my moto x I saw that it showed zero signal. Didn't pay attention since I live in a poor signal area anyway. An nor later when I had to make a call I noticed that the signal was still zero. Went to settings and checked status, it says 0 dBm 99 ASU. I went outside where the signal is usually good, and still nothing. After a couple of restarts still 0dbm 99ASU. Then I tried wife's SIM but the same thing. Even two factory resets didn't help. Took it to the service center and they said it was a hardware failure and I'd have to leave my phone for repairs. Estimated time 1 week!
I'm curious to find out if anyone has experienced something similar. What are the chances of a 'hardware failure'. The service tech didn't sound knowledgeable at all, he struggled to even do a factory reset. He kept saying my SIM was faulty and I had to demonstrate to him that my SIM works on a different phone before he came to the hardware failure theory.
I'm worried, should I have left my phone with him?
Sent from my Nexus 7 using XDA Free mobile app
tried put another sim card to your moto x ?
Sent from my XT1052 using XDA Premium 4 mobile app
Yes, I tried my wife's SIM and same thing. But I believe that the phone must display signal strength even without a SIM. In this case there is nothing, like as if there was no radio at all.
Sent from my Nexus 7 using XDA Free mobile app
Try this download phone testing by diewland go to phone information and toggle turn off radio and press it again to turn it on
Sent from my XT1053 using XDA Free mobile app
My original X lost ability to get a 4g connection. It would drop all cellular connections about every 5 minutes then only connect to 3g. I tried new SIM, but ultimately had to warranty it out for a new X. Just my experience... No problems with new unit.
Sent from my XT1060 using XDA Free mobile app
I hope they fix my phone or give me a new one. Im stuck using the nano SIM in an Atrix 4g now. Wedged it in place with a piece of card. Now and then especially when I walk, the SIM works its way out and I have to keep re seating it.
Sent from my Nexus 7 using XDA Free mobile app
Hi guys, for the past week and a half my phone is losing data connection. In places I consistently get LTE the signal drops to H+ and I have no data connection, then after a few mins I get LTE back. This happens sporadically.
I've rebooted the phone, removed and reinstalled the SIM and contacted my carrier (ROGERS) they rebooted the system from their end but the problem persists.
Anybody else experiencing this issue and if so did you solve it?
Sent from my XT1058 using XDA Free mobile app
Jamolah said:
Hi guys, for the past week and a half my phone is losing data connection. In places I consistently get LTE the signal drops to H+ and I have no data connection, then after a few mins I get LTE back, This happens sporadically.
I've rebooted the phone, removed and reinstalled SIM and contacted my carrier (ROGERS) they rebooted the system from their end but the problem persists.
Anybody else experiencing this issue and if so did you solve it?
Sent from my XT1058 using XDA Free mobile app
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My wife's Moto X would consistently drop cellular data connections but calls and WiFi were fine. Motorola had to replace the phone.
tcrews said:
My wife's Moto X would consistently drop cellular data connections but calls and WiFi were fine. Motorola had to replace the phone.
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So it's a hardware issue? Funny this never happened before, granted I did drop my phone and cracked the screen about 3 weeks. I wonder if that has contributed to the issue?!
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Jamolah said:
So it's a hardware issue? Funny this never happened before, granted I did drop my phone and cracked the screen about 3 weeks. I wonder if that has contributed to the issue?!
Sent from my XT1058 using XDA Free mobile app
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This has been happening to me as well on daily basis, multiple times. Im to the point of returning the device to best buy and purchase the Dev edition. I'm using an att locked device on ST. Some say its due to att APN.
StaticLinux said:
This has been happening to me as well on daily basis, multiple times. Im to the point of returning the device to best buy and purchase the Dev edition. I'm using an att locked device on ST. Some say its due to att APN.
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Did this just start happening to you, around a week and a half ago?
Sent from my XT1058 using XDA Free mobile app
So I picked up a new (used motox) phone and it's losing connection also. So it obviously has nothing to do with the broken screen.
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I got a new SIM card and issue persists. Very annoying, and I don't understand how this just started happening. Everything was fine until about 2 weeks ago.
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Jamolah said:
I got a new SIM card and issue persists. Very annoying, and I don't understand how this just started happening. Everything was fine until about 2 weeks ago.
Sent from my XT1058 using XDA Free mobile app
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Perhaps it is on your carrier's end. Remember, the phone can only establish and keep a data connection if the carrier's equipment is functioning properly. Who is your carrier? As a test, you could purchase a prepaid-sim on a different carrier and see if the data connection remains stable. I put a friend on H2O wireless (AT&T MVNO) and he has had zero issues with losing data connection.
Good Luck
samwathegreat said:
Perhaps it is on your carrier's end. Remember, the phone can only establish and keep a data connection if the carrier's equipment is functioning properly. Who is your carrier? As a test, you could purchase a prepaid-sim on a different carrier and see if the data connection remains stable. I put a friend on H2O wireless (AT&T MVNO) and he has had zero issues with losing data connection.
Good Luck
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I'm with Rogers (Canada). I have contacted them twice, they end up doing something on their end. I reboot the phone, I get LTE connection then I set my phone down and next time I turn it on minutes later it goes to H+ and there's no data connection.
Sent from my XT1058 using XDA Free mobile app
I've had a similar issue, but with my XT1053 Moto X. During or after a call, my network would drop down to 4G (so H+ on the Rogers version) and I'd have no data connection. It would take a while to re-establish LTE, which gets kind of annoying. I'm not sure how to fix the issue just yet.
lcheng1 said:
I've had a similar issue, but with my XT1053 Moto X. During or after a call, my network would drop down to 4G (so H+ on the Rogers version) and I'd have no data connection. It would take a while to re-establish LTE, which gets kind of annoying. I'm not sure how to fix the issue just yet.
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Are you still having these issues?
Sent from my XT1058 using XDA Free mobile app
Jamolah said:
Are you still having these issues?
Sent from my XT1058 using XDA Free mobile app
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Yup. I've tested it with my S5, Nexus 5, and Z1 Compact and they all have the same issue. I'm thinking it's a Rogers thing.
lcheng1 said:
Yup. I've tested it with my S5, Nexus 5, and Z1 Compact and they all have the same issue. I'm thinking it's a Rogers thing.
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I've contacted rogers twice, they opened a ticket with their back-end tech guys, they're going to check the towers around my house and work.
I'll keep you posted with my findings.
Also I've asked a few people I know with Rogers if their data connection is dropping and they've told me no.
Sent from my XT1058 using XDA Free mobile app
Rogers called me and said the problem has been resolved but I'm still getting data connection loss
Sent from my XT1058 using XDA Free mobile app
I'm still getting the same problem as well.
I still don't understand how this just spontaneously started to happen. And with 2 different MotoXs
Sent from my XT1058 using XDA Free mobile app
It only occurred twice today...
So it looks like it's improving.
Sent from my XT1058 using XDA Free mobile app
Moto x intermittently dropping network signal
I'm using an unlocked note 4 on AT&T(phone was to t mobile when I got it) I can't seem to get LTE does anyone know why or how to get LTE to work? 4G speeds are really slow too.
TheUnknown96 said:
I'm using an unlocked note 4 on AT&T(phone was to t mobile when I got it) I can't seem to get LTE does anyone know why or how to get LTE to work? 4G speeds are really slow too.
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Are you using service through AT&T or using a AT&T sim through Straight talk or some other subsidiary? I would also look into the apn settings and make sure it is setup properly.
strider5236 said:
Are you using service through AT&T or using a AT&T sim through Straight talk or some other subsidiary? I would also look into the apn settings and make sure it is setup properly.
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I'm using it with my AT&T service. What should it be (apn settings)
TheUnknown96 said:
I'm using an unlocked note 4 on AT&T(phone was to t mobile when I got it) I can't seem to get LTE does anyone know why or how to get LTE to work? 4G speeds are really slow too.
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Easy fix. Use the apn from my screen shots below.
The use LTE Discovery to reboot your modem. https://play.google.com/store/apps/details?id=net.simplyadvanced.ltediscovery
Then enjoy your LTE
Sent from my SM-N910T using XDA Free mobile app
Now I can't get service , i followed all the settings you had.
ShrekOpher said:
Easy fix. Use the apn from my screen shots below.
The use LTE Discovery to reboot your modem. https://play.google.com/store/apps/details?id=net.simplyadvanced.ltediscovery
Then enjoy your LTE
Sent from my SM-N910T using XDA Free mobile app
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OK so I get service now but not data, not even 4G.
TheUnknown96 said:
OK so I get service now but not data, not even 4G.
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Click to collapse
Did you download and use the LTE Discovery App? It needs to reset your modem. Also double check to make sure you entered the apn exactly the same. No phantom spaces, etc. There should be no spaces in the "apn type".
If you still aren't getting data I have one more apn you can try.
Sent from my SM-N910T using XDA Free mobile app
ShrekOpher said:
Did you download and use the LTE Discovery App? It needs to reset your modem. Also double check to make sure you entered the apn exactly the same. No phantom spaces, etc. There should be no spaces in the "apn type".
If you still aren't getting data I have one more apn you can try.
Sent from my SM-N910T using XDA Free mobile app
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I get 4G only on the "nextgenphone"
LTE discovery doesn't do much but turn off my service and turn it on but still then I only get 4G.
ShrekOpher said:
Did you download and use the LTE Discovery App? It needs to reset your modem. Also double check to make sure you entered the apn exactly the same. No phantom spaces, etc. There should be no spaces in the "apn type".
If you still aren't getting data I have one more apn you can try.
Sent from my SM-N910T using XDA Free mobile app
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Click to collapse
I'm gnna put screenshots, are you able to get lte ?
I have no problem getting LTE on my Note 4 using AT&T'S network.
Screen shots below. I gets decent speeds, not the crazy 40 mbs like some people get, but that is mainly because of the area I live in.
If I am closer to the city I get 35 to 50 mbs down load and 10 to 15 upload.
Sent from my SM-N910T using XDA Free mobile app
I am using a T-Mobile Note 4 on ATT network and have no issues. First of all make sure LTE is enabled on your number/simcard. If not call the customer care and ask them to enable LTE on your line. They will ask your device IMEI number and then enable it. If not u will only get a 4G signal on your phone
If you are having trouble getting data on your device, then use these APN settings
krishelnino said:
I am using a T-Mobile Note 4 on ATT network and have no issues. First of all make sure LTE is enabled on your number/simcard. If not call the customer care and ask them to enable LTE on your line. They will ask your device IMEI number and then enable it. If not u will only get a 4G signal on your phone
If you are having trouble getting data on your device, then use these APN settings
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I have tried that one already :/
The service rep said this "You are getting LTE on your other lines. Because the device that being use on the line is sync on your account. Since the device that is sync on the line that ends with 1521 is the iPhone 6 Plus. The Note 4 does not receive data service. Because it is registered on the iPhone 6 plus." how legit is that?
If u have a phone on contract on that line, then I use guess it is difficult. Or you can go to an ATT store and say that u lost your sim card. Ask for a new one and say that it is for an Android LTE smartphone.
Sent from my SM-N910T
krishelnino said:
If u have a phone on contract on that line, then I use guess it is difficult. Or you can go to an ATT store and say that u lost your sim card. Ask for a new one and say that it is for an Android LTE smartphone.
Sent from my SM-N910T
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Just got a new Sim card and still no LTE , I'm starting to give up on this phone
TheUnknown96 said:
Just got a new Sim card and still no LTE , I'm starting to give up on this phone
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According to this thread, you also have to go to settings, more networks, mobile networks, network mode and change to LTE/WCDMA/GSM.
I just bought a T-Mobile Note 4 to use on AT&T, but I am waiting for an unlock code. I really hope I don't have any issue.
Sher The Love said:
According to this thread, you also have to go to settings, more networks, mobile networks, network mode and change to LTE/WCDMA/GSM.
I just bought a T-Mobile Note 4 to use on AT&T, but I am waiting for an unlock code. I really hope I don't have any issue.
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Click to collapse
Let me know if you get LTE
TheUnknown96 said:
Let me know if you get LTE
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Will do, but it might be a few days. Guy I bought it from requested the unlock code on Monday and still hasn't received it. Third parties are taking forever too.
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I know people are successfully getting LTE on T-mobile Note 4 on AT&T service, though I am not sure which APN settings they're using. Looks like there are at least 3 in this thread to try... but it may be a block from AT&T ? I can't imagine that's the case, but I honestly don't know exactly how much control they (AT&T) have over what bands a given sim card can receive if its not matched to the imei on file in their system? I guess a lot?
OFF TOPIC: How much did you guys pay for the unlock codes? (curious)
LTE works great on this phone with AT&T service. Been using it without issue for months.
I don't know why this person is having issues. Only thing I can think is that the Sim card is bad.
Paid $30 for the unlock.
My AT&T account doesn't even show a smart phone. See the screen shot below. As long as it says LTE device then it's not AT&T causes the problem.
Sent from my SM-N910T using XDA Free mobile app
ShrekOpher said:
LTE works great on this phone with AT&T service. Been using it without issue for months.
I don't know why this person is having issues. Only thing I can think is that the Sim card is bad.
Paid $30 for the unlock.
My AT&T account doesn't even show a smart phone. See the screen shot below. As long as it says LTE device then it's not AT&T causes the problem.
Sent from my SM-N910T using XDA Free mobile app
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I don't know why I'm having issues honestly. I'm trying everything that's thrown at me , I even got a new Sim card yet no LTE. I don't even care if it shows LTE indicator , but it's that my speeds are so slow. 2-5mbps download while on my iPhone 6plus I would get 50mbps download.