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Hey guys, i updated my CM7 from RC2 to final some days ago and i started to notice some strange behaivour.
I started getting the black screen during calls problem so i went back to RC2 but still happening.
So i installed Sensor Test from market and i can see that the light and proximity sensors are not working for some reason. The rest of the sensors have numbers changing but not the light or proximity.
This is not my first time flashing a rom and i did all the proper steps and wipes, now no matter to which rom i go cant see the sensors working.
Any idea??
I'm having the exact same issue. I flashed CM7 Final nearly the same time I replaced my digitizer so I thought it I messed up my install somehow but maybe it's actually software related.
my workaround for the moment so i dont get the black screen of death is hexedit /system/lib/hw/sensors.mahimahi.so and change /dev/cm3602 to something else.
That way the sensor is disabled and i can talk normally and then return to homescreen without having to remove the battery.
i found quite a few ppl with this problem, there isnt any official statement about this issue from cyanogen right?
i have the same problem
What can i do?
I'm with nightly 51
I have done the hex edit hack on /system/lib/hw/sensors.mahimahi.so, and that did turn off the proximity sensor. However changing the line /dev/cm3602 to /eev/cm3602 to turn off the proximity sensor, but this also turns off the accelerometer. No landscape view switch on 90 degree turns. (I'm guessing losing this functionality would also affect Navigation if i tried it).
I also went back to stock 2.2, and did the OTA to 2.3.4 from an old nandroid backup. The problem of the screen going off during a call (as others have described above), still occurs. Starting to think its a hardware problem.
I have tried the following apps to turn the proximity sensor off, or, lock the screen on in phone calls - to no avail:
- Screen Suite
- Todds Droid Tools
- Screebl
- Flip it!
I made 2 folders on my SD Card for sensors.mahimahi.so.
/Sensors switch/sensors.mahimahi.so (contains the hex edited on that turns off Prox)
/Sensors original/sensors.mahimahi.so
My thinking was I could copy/paste the files into system/lib/hw depending on the day and my needs. Eg.: If I need to do a lot of phone calls that day requiring dialpad on, or even check my voicemail. However reverting back to the original file still keeps the phone's proximity sensor and accelerometer off'd, even after rebooting. A Nandroid backup is all that will restore this functionality. Hence that approach will not work.
NEways, at this point I'm thinking of doing an HTC repair. I want to know if they will still be able to provide me an N1 (credit card hold on charge...how much?...do they even have N1s?), while sending this one in for repair.
Incidentally, I don't think I will qualify for warranty as this phone has previous water damage. I replaced the screen because of it with an ebay one, but the prox sensor worked for a long time after that.
In general, I'm not sure if a $$ repair is worth it, but on the other hand I just bought a $500 phone in the N1 less than 6 months ago.
What to do...
bump.
What would you guys do? in this situation?
its too good a phone to just sell, even if it just does web/tethering/low profile/android apps awesome.
(i can always switch /sensors.mahimahi.so filez on the fly, worst case scenario. with nandroid restores in between(saving refurb monies)).
nm,
ghetto Romguest 2005 fix:
(hope this helps someone googling same said problem. which i've heard appears on faulty proximity sensors on Droid_1s, and Nexus'ses)
2 Nandroid backups:
1. With the original sensor file of system/lib/hw (in an SD card folder)
2. with the hex edited sensor lib/hw (in an SD card folder number 2)
Copy both respectively into your current rom, and nandroid both respectively into two nandroid versions.
On the days you need touchpad/dialpad, restore 2.
On the days you need landscape/gps/accelerometer, restore 1.
Problem solved, if no hardware warranty options available like me.
$190 saved.
Priceless..
PROGRESS ON THIS THING! )
Ok, so the last time I left this thread i was at the point of sending the phone in for an RMA. The reason I'm writing on this thread is in case someone on an android phone comes up with the Proximity sensor issue ( and it seems a lot of droid devices have this bug, whether its a hw failure like mine on the sensor, or not) ... then at least this thread will be here for the body of knowledge.
So just to summarize:
- hacking the sensor file mentioned above will disable the proximity sensor from working.
- having two nandroids of the proximity file (hacked and normal), will allow you to switch between normal phone (where the screen blanks), and proximity hacked phone (where the screen stays on in call, but never landscapes).
Is there an APK app to manually switch from Landscape to Portrait? Nope... there is code for it that devs can use to force their programs to run in a certain way, but not an on the fly solution.
'Screen Lock' , a program that comes closest simply locks the phone into Portrait.
What if you want to view a web page sideways then? Do you have to nandroid restore the original OS before the hack?
I just found out you don't. I ran Asphalt to see if it would run in portrait or landscape, and it ran in landscape surprisingly. So the portrait locked fone can be tricked in to landscape. woot
On exiting Asphalt, it keeps the phone in landscape
Goto web browser...browse all u want.
Want it back to portrait?
Go to Phone dialer, and it forces portrait. On exit, of fone, your home screen goes back to portrait.
Does proximity sensor off affect the GPS positioning? I'm not sure, it might - have to test.
Does the proximity sensor disabled, mean the accelerometer still works? No, the accelerometer doesnt work in this mode. ;P cant play Asphalt.
Why don't i just warranty my phone? ...I might. Its just that HTC doesnt send out replacement N1s anymore for the warranty period (with a Credit card debit), AND, my ASDF provider, doesn't give out loaners.
Hope this helps out anyone in the meantime!
Hope my GPS still works
UPDATE: Moving to a new phone.....
UPDATE:
So I decided to fold on my software fixes, and went for the Warranty route. Unfortunately HTC couldnt do the warranty themselves, and forwarded me to my Carriers reseller (not the private store I bought the phone from, but the Corporation who bought N1s in bulk from HTC, and sold them to my Carrier), which turned to be a one room office with a personal voicemail machine....
So I went to my Carriers corporate store, as they said they'd do the warranty. The CSR said that he's had people waiting >1 month for Nexus One replacements, with no idea what they'd replace it with. I would have to buy a phone too to use in the interim because they had not loaners.
His guess was that if the warranty might be accepted (mine may have not been a warranty cover because I changed the LCD once and stuff), I might get a Nexus S, or the next HTC phone they offered. All guesses, and all with a month long wait time with no smartphone, and $100 out for a secondary phone...in the interim.
So last night I tried a fix that worked for some Droid owners failed proximity sensor. It involves a rubber grommet set in place between the screen and the sensor, to let it "see" properly again.
No go. As well, my Camera and LED no longer work. (from before the fix attempt btw). Go figure.
So I folded, and bought the next best option for my Carrier, and AWS HTC Mytouch 4g. I decided to forgo Ebay, and buy off newegg, b/c there is some ambiguity into the quality of SLCD and Eeprom (?) chip you may get, so at least Newegg has great service.
I tossed around the idea of selling my N1 last night, but I won't. First too much hassle explaining to a buyer all these issues, and getting a worthy price. They could just Paypal revoke their payment when they get as pissed off with my particular fones lack of function as well.
I'm really going to miss the form factor of the N1 the most, and already am. I think I may wifi tether it to the Mytouch, and use it with Google voice or something.
Anyways, that is the end of my story. Wished I could keep the N1. Even tossed up buying a used N1 off ebay, for the form factor and hacking alone.
This morning my Nexus 5 was turned off all of a sudden after not having used it for 20-30 minutes. I held the power button and nothing. I plugged it into power and the "Google" screen appeared. It then went into a reboot loop on and off, on and off, on and off. I held the Volume Buttons and it went into fastboot, but then boot looped out again and again. Searching on Google yielded that this was indeed a common problem. See this link below:
http://www.reddit.com/r/Nexus5/comments/2rpfuj/nexus_5_broken_power_button_keeps_rebooting
I called Google via the Hardware Warranty Center (1-855-836-3987, open 24/7):
https://support.google.com/googleplay/troubleshooter/3070579
Unfortunately, my device is past the 1 year warranty period (surprise, just like the others in the reddit link above). Google was helpful enough to call LG on my behalf, explain the situation, and hand me over. LG's warranty period is 1 year as well, so if I wanted to send in my device, I could do so but it would cost me to have it repaired. Unfortunately, they were unwilling to provide an estimate. Sending in the device to have the damage assessed is free luckily. The repair facility is in Fort Worth, Texas, and will take 5-7 days to estimate damage and repair (not including shipping time).
I decided to call T-Mobile to see if I they had the Nexus 6 in stock, just in case. They did. I also asked if they could do out-of-warranty repairs. They didn't, but they referred me to a nearby cell phone repair store. Just up the street from me! I didn't even know the place was there.
I called them and inquired if they could fix it. They said yes, but might need to order the power button if they don't have the correct size. Here's the meat of the post for those of wondering how much it will cost to fix: it would cost $35 if the power button needed adjusting, or $70 (with T-Mobile discount) if the power button needed to be replaced and re-soldered to the board. I took it over to get it inspected to see if they had the correct size power button. They disassembled it in the back, inspected it, and told me that luckily they had the correct-sized part. I figured sure, let's go for it, drove home, waited an hour or two and went back. I am happy to say that the power button is now working good as new!
TLDR:
- Call LG for out-of-warranty repairs at 1-800-243-0000. You have to FedEx your device, but shipping is taken care of.
- If you don't want to mail in your device, call your local T-Mobile store to refer you to a local repair shop.
- I found on Google that some people soldered in a new button themselves, but I didn't want to do that. If you feel so inclined, it apparently only takes an hour or two.
In the UK, Play store devices have a 2 yr warranty.
Sent from my Nexus 5 using XDA Free mobile app
matt_not_andrew said:
In the UK, Play store devices have a 2 yr warranty.
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Sadly I don't think anyone in the US offers a 2-year warranty or I'd be all over it for a Nexus 6.
The only option is $8-10/month insurance (but unfortunately I'm on a $30 prepaid plan, so no insurance for me), or paying Motorola.com for their extended warranty an extra $150.
Anyone else know of a better US-based 2-year warranty for a Nexus 6?
Hello I have the same problem. I have still the warranty but my phones is unlocked and rooted. Will they replace it? Because it's an hardware failure. It has nothing to do with the root.
Google are usually pretty lenient with root on nexus devices, after all they are intended for the developer community, but there are plenty of threads on how to return your device to stock on here if you don't want to take the chance they'll refuse.
I know how to unroot it, but I can't even start the phone. And that's the question. Why should they void my warranty, if the power button is stucked and I can't unroot it.
Google have said, in print, that root does not affect the warranty IF, as you say "it's not software related". LG does not take the same view.
Try Gravity screen with proximity on/off.. no buttons touched.
How can I try it when my phone don't turn on
Till when is your warrenty valid? I had a similar problem last December and my warranty was due to expire in Jan this year. I managed to start my phone once by trying different ways to press the power button, and once it was on I jumped on the opportunity and unrooted and untampered it. Since I bought my phone from eBay, I had to visit LG for the repair. They checked my phone and said that they would have to replace the entire motherboard. Since it was in warranty and I was fully backed up, I agreed with it and received the phone in 2 days.
I had to send my N5 for an RMA recently because of power button issues. At first, a few hard taps around the power button fixed the problem momentarily but this trick lasted only about a month. After that my phone was unusable and I had to send the device in for RMA. Google Canada agreed to provide the RMA even if my phone was 3 months out of warranty (probably because power button failures are a known problem).
Now I have a refurb N5 and I want to preserve the power button as much as possible so I use a Nillkin flip case with a magnetic contact. The cover wake/sleep the phone automatically so I never have to hit the power button.
The only real fix to that problem is to solder a new button to the main pcb. Since LG repair centre won't waste time with such a risky procedure they only replace the whole PCB. Small repair shops will change the button.
It's pretty sad that these phones are doomed with a predictable failure like that. It remind me of my Motorola Atrix, a great phone except they all died from the same wifi-radio failure at some point. The fingerprint reader also broke consistently.
A friend had a similar issue with the power button, google wouldn't fix it since it was out of warranty but lg fixed it free of charge.
I had the biggest scare of my life last night as I was abruptly woken up by my phone in a reboot loop, I suspected correct, it was the power button. Thankfully is hasn't happened since, but the power button is now more sensitive than I'm used to.
Good Lord did this come at the right time. I started having this same exact issue a few days ago. It comes and goes and it's what ultimately got me on to 5.1 from 4.4.4. I didn't think it was a software problem, but 5.1 'fixed' it until yesterday, when the same thing started happening again. There is a cell phone repair place not too far from where I live, so I'll have to give them a shout and see if they can fix it.
EDIT: +1 to the guy who suggested Gravity Screen as well. I found that app when searching for a solution to this same thing and it did work well enough. Habit to hit the power button was strong, but the app does a pretty good job.
I just ran into the same issue the other day.
Has anyone sent their phone back to LG out of warranty? How much did it cost to have the switch replaced?
One temporary solution I saw online that has worked decently well for me is to put a strong magnet by the power button. I waved the magnet over the power button and "pulled" slowly away from the phone as if I were pulling the contacts inside the button apart.
exorz said:
I just ran into the same issue the other day.
Has anyone sent their phone back to LG out of warranty? How much did it cost to have the switch replaced?
One temporary solution I saw online that has worked decently well for me is to put a strong magnet by the power button. I waved the magnet over the power button and "pulled" slowly away from the phone as if I were pulling the contacts inside the button apart.
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Click to collapse
Exorz - have you found an answer to this? My wifes phone started having this problem today. Just got off the phone with LG to send it in for an estimate but I wont know how much for a few weeks...
I had the same issue in February.But there is no Google service in Turkey , so I sent my N5 to LG Turkey Service within 2 years warranty.(Device was not rooted)also wanted to change battery and back cover.They changed battery , cover and power button for free (0$) and they did not change the motherboard.Button is working well now.I don't understand why they want to change motherboard.
hayzooos said:
Good Lord did this come at the right time. I started having this same exact issue a few days ago. It comes and goes and it's what ultimately got me on to 5.1 from 4.4.4. I didn't think it was a software problem, but 5.1 'fixed' it until yesterday, when the same thing started happening again. There is a cell phone repair place not too far from where I live, so I'll have to give them a shout and see if they can fix it.
EDIT: +1 to the guy who suggested Gravity Screen as well. I found that app when searching for a solution to this same thing and it did work well enough. Habit to hit the power button was strong, but the app does a pretty good job.
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Click to collapse
I recently ran into this power button problem with my nexus 5 and wanted to know how to use this app to help with that. I downloaded the app and activated it but my phone still reboots after a few minutes of use. What settings did you use?
Scientist07 said:
I recently ran into this power button problem with my nexus 5 and wanted to know how to use this app to help with that. I downloaded the app and activated it but my phone still reboots after a few minutes of use. What settings did you use?
Click to expand...
Click to collapse
Honestly it's been a while since I used it, a few months at least I think. I know I had it set up where when I picked up the phone, the screen would turn on as hitting the power button was causing it to reboot. At least...so I thought.
After this worked for a little while, then my phone stopped rebooting and would just turn off completely. I'd have 50% battery left and the phone would shut off. I'd turn it back on and it would read the battery was at 1% or something like that. Long and short of it is this...I ended up replacing the battery and it's like a brand new phone again. No more reboots, no more random shutdowns, nada. Battery life is back to where it should be, I can go a full day without needing to be around a charger.
It could be your power button, or considering we're Nexus users (thus, use our phones more and in different ways than most) it's quite possible your battery is taking a dump too. I'd seriously look into getting it replaced. I could've done it myself, but opted to take it into a local store and I think the cost of the battery and the install was $55 or something like that. I was happy to pay it to basically have a brand new phone again.
I'm holding out hope for a 2015 N5 per the rumors, and I'll pick that up assuming T-Mobile Wifi calling is available on it like it is on the N6. If they do a solid and bring that to the N5, I see absolutely zero reason to get another phone for at least another 12-18 months.
hayzooos said:
Honestly it's been a while since I used it, a few months at least I think. I know I had it set up where when I picked up the phone, the screen would turn on as hitting the power button was causing it to reboot. At least...so I thought.
After this worked for a little while, then my phone stopped rebooting and would just turn off completely. I'd have 50% battery left and the phone would shut off. I'd turn it back on and it would read the battery was at 1% or something like that. Long and short of it is this...I ended up replacing the battery and it's like a brand new phone again. No more reboots, no more random shutdowns, nada. Battery life is back to where it should be, I can go a full day without needing to be around a charger.
It could be your power button, or considering we're Nexus users (thus, use our phones more and in different ways than most) it's quite possible your battery is taking a dump too. I'd seriously look into getting it replaced. I could've done it myself, but opted to take it into a local store and I think the cost of the battery and the install was $55 or something like that. I was happy to pay it to basically have a brand new phone again.
I'm holding out hope for a 2015 N5 per the rumors, and I'll pick that up assuming T-Mobile Wifi calling is available on it like it is on the N6. If they do a solid and bring that to the N5, I see absolutely zero reason to get another phone for at least another 12-18 months.
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Click to collapse
Well I don't think my battery is the problem but the power button instead. It started just last week. Found a fix that requires opening the phone and I was trying to avoid that. Seems like I would have to open the phone after all. Thx for the answer though.
Hey there!
Recently I bought a Pixel 4 XL and I am loving it. However when it arrived, the 2X camera wouldn't work, and portrait mode neither. Luckily after disabling an app to get my SIM working on this AT&T Pixel, the 2X camera started working back. The problem is that today it stopped working again, and repeating the process of disabling the app didn't solve any problem. I know for sure the camera isn't broken as I took photos with it recently and I want to know how to get this working again.
Thanks in advance
I would force stop camera and gallery and wipe data on those two as well and reboot and see if anything was different. If not I would remove my accounts from the phone then factory reset.. Delete everything and maybe even do it two times just for the hell of it. I would use stock recovery and do this selecting "factory reset" with volumes keys and power button then reboot system afterwards. If nothing changed I'd sell it and I'd be honest online and explain my story and all. I'd pay the difference on a Google factory unlocked model Coral so that when I had any issues down the road I would be bootloader unlocked and I could then fastbood stock images and everything would be fine and dandy. I would also blast whoever sold me the AT&T 4XL that had a carrier encrypted bootloader lock on it on all social media networks, Ebay, Amazon and Swappa. Maybe then pee in a large bottle, like a 2 liter empty bottle and pop the top back on and keep going until it's full capacity screwing the lid on afterwards every time and leaving it some place where it could get maxium sunlight and decent heat like in a field by my house outside. Then I'd investigate them and try and find out anything and everything about them. All y'all need is a name and head over to Facebook and start searching and reading... When MY 2 LITER bottle wasfull I would GPS their address at some odd hour and try and figure out what vehicle belongs to them.. You could run vin and or license plates to see and make sure you have the correct vehicle. You definitely don't want to do this to an innocent person. Then once iz sure I had the proper vehicle I would dump the entire urine bottle in their vent where the defrost is, on outside of their front window where the dashboard is and walk away tossing the 2 liter either in the dumpster nearby or possibly in a trash bag and in a fire once I got home.
I had this done to me once by some punk neighbor in sone apartments I stayed in about twenty yrs ago and me and my gf had to sell her new high dollar sports car because regardless of what we did to do to eliminate the odor it didn't work. It was a goner, a TOTAL LOSS!!! Smelled like a truck stop urinal in the middle of nowhere that hasn't been cleaned in twenty years. I'm totally kidding. I wouldn't do this. Not at age 42. Now back in my teens and or twenties, idk, but not now. I would make sure it was known best I could. Write a few reviews on seller online. Shoot me the address I'll write one up for him to help you out.
While I'm not going to do such craziness this would be sufficient revenge I believe for selling me a carrier locked fairly new expensive Pixel and not telling me. The ole urine in the vent ruin the car maneuver. A one time thing that would cover almost anything anyone did wrong to you in about a minutes time max. Hopefully this made you laugh op and also anyone else who may read it. That is why I'm commenting it. Please don't ban me mods. Again I'm totally kidding. I'm too old for things like this now. Haha!!!I'd sure write reviews about him though online. Hook him up with some fantastic reviews from serval made up characters about how he lied and did this to me.
Hey,
fisrt sorry for tanking so long to answer. I did that but nothing. Sometimes both rear cameras stopp working and the only fix is factory reset, which only brings back the main camera, telephoto still doesn't work.
Yeah it wasn't great that he sold me a locked bootloader, but I mean I can live that and I pay really cheap, 170$ and phone is in perfect shape. Here in Europe the same phone is well over 350$, so I wasn't going to pay all that much for a 2 year old phone. Also I am researching a way to unlock it and I am confident. When I succed I may post a guide here on how to unlock.
However the seller was very kind, when I talk to him about the camera not working, as I know how to fix phones, I said to him if he could refound about 14$ to buy a new camera module. And surely after 5 minutes he refound 15$ to me, so I bought a new camera module and waiting for it to arrive.
Also very funny the history lol .
Hello all,
So I finally mange to find the issue.
As i didn't want to return the phone, I talk with the seller and he sent me 15$ to buy a new camera module and I would change them myself.
To open the phone is easy, at least for me. I saw a few videos online and followed the ifixit guide.
The funny part starts now, when I was going to disconnect the camera module(which have 2 conectors, 1 per camera) I found something interesting. One of the cables wasn't conected to the motherboard.
So when I connect it and test the phone, the camera started to work as it should.
I still don't know how this happened, the phone was never open before (I know because there is adhesive on some conectors, so if you remove them, when you glue them back they aren't perfect).
It would also be very strange for that to disconnect by it's own, because the cable is secure in place by a shield which don't allow the cable to move(or at least, that is what it should do).
Anyway, the problem now is fix. So if one of your cameras don't work, or work sometimes and them stop working, you should consider opening the phone and check the camera conector, It may have disconnected from the socket.
i got this problem too, portrait mode & zoom not working.
0xJ said:
i got this problem too, portrait mode & zoom not working.
Click to expand...
Click to collapse
Download the bsg gcam mod go into your gcam settings on "photo modes session config" and set interface to pixel 3
rchad2423 said:
Download the bsg gcam mod go into your gcam settings on "photo modes session config" and set interface to pixel 3
Click to expand...
Click to collapse
thanks for the reply, but I have been fixed it by disconnect the camera module and connect it again
My main camera recently became faulty. Image preview and photos were blurry as hell. Wide angle etc was unaffected. I thought it may be a software issue however hitting the phone temporarily fixed it... Until the next time I opened the app.
My network O2 in the UK have accepted this as a repair fault and are issuing me with a NEW device, not repairing mine and sending it back.
All I'll say is check your camera's...
ephumuris said:
My main camera recently became faulty. Image preview and photos were blurry as hell. Wide angle etc was unaffected. I thought it may be a software issue however hitting the phone temporarily fixed it... Until the next time I opened the app.
My network O2 in the UK have accepted this as a repair fault and are issuing me with a NEW device, not repairing mine and sending it back.
All I'll say is check your camera's...
Click to expand...
Click to collapse
You mean to tell us to hit our phones once or twice to see if an issue will appear? haha
Your camera was not well connected to the motherboard and that is why it was malfunctioning and hitting fixed it. That, or the cable connection within the camera was faulty.
Regardless, good that you got a new piece without any hassle. If it was out of warranty that would likely have been an easy fix by someone who has half a brain when it comes to repairs.
babyboy3265 said:
You mean to tell us to hit our phones once or twice to see if an issue will appear? haha
Your camera was not well connected to the motherboard and that is why it was malfunctioning and hitting fixed it. That, or the cable connection within the camera was faulty.
Regardless, good that you got a new piece without any hassle. If it was out of warranty that would likely have been an easy fix by someone who has half a brain when it comes to repairs.
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No sorry if it wasn't clear. Basically the auto focus is faulty.... Hitting the phone kind of knocks it or kicks it back into life.
I'm not the only one with the issue there's a few on Samsung's own forums with the same problem.
I'm hoping it was just a lose connection and my replacement will be all good when it arrives.
I have the same problem after the August security update. Thought that last update from few days ago will fix the issue. My problem is with the zoom. Everything more than x9.9 doesn't work anymore. Doesn't automatically focus. If i come down to 9.9 is clear. Everything more is blurry.
August update and camera is fine so I will not be hitting my phone to fix it
For me August update started the problem.
This post makes me laugh because I've had this problem since I first got my S21U lol. The only solution for me has been to take pictures in really bright environments if I'm trying to get results with high quality and better focus.
Hello,
I also have a problem with the camera. When I am in video mode, a lot of times my stabilization stop working and when I love my phone it is shaky. I assuming that I have a problem with EIS beacuse when I turn stabilization off in the setting it is quite better.
Does anybody have similar problem?
I am one the last update, but the problem was present before last update.
ephumuris said:
My main camera recently became faulty. Image preview and photos were blurry as hell. Wide angle etc was unaffected. I thought it may be a software issue however hitting the phone temporarily fixed it... Until the next time I opened the app.
My network O2 in the UK have accepted this as a repair fault and are issuing me with a NEW device, not repairing mine and sending it back.
All I'll say is check your camera's...
Click to expand...
Click to collapse
thats your camera's OIS thatts effed up, tthis happened to my otherphone oneplus 3 years ago, i eventually sold it off before it got worse, id say you should get the module replaced under warranty. its definitely a hardware issue,
Update on this... My network acknowledged this as faulty and I got a replacement device.
Camera is fine so far on this one on latest update. I don't believe it is software causing this as a factory reset didn't fix it. Got to be a hardware fault.
Does dropping the phone count ?
Yes I'd be inclined to agree it's hardware now after installing AUHB update. Op how did you get O2 to agree a new device wasn't the repair option available
Yeah I'm experiencing this. It's SUPER frustrating. Just doesn not focus
Stuck on the July update here in Aus (was hoping the aug up would fix it but doesn't sound like it here )
Yeah I thought that but it's unchanged in the last update. The 103 MP camera is shocking currently. The wide angle a bit better maybe but in all modes it's not great. As it's in warranty they can repair it. First phone I've had to send in for repair since my HTC one M7. Still if needs be
Just got my 5a and the camera app keeps crashing when attempting to access the main camera.
I've tried the following:
Close the app
Clear app cache and storage
Reboot Phone
Disable App, reboot Phone, and re-enable app
Factory Reset Phone
Restart in safe mode
None of these solve the problem. I've Installed the September OS update, have bootloader unlocked, but am not yet rooted. This has been occurring since the first time that I tuned the phone on, before unlocking the bootloader.
I even downloaded Open Camera to see if it is an app issue, or hardware. Believe it is hardware, as i don't even see the option to access the front camera (camera icon with circle arrow) while using the app.
Assume I'll have to RMA, but wanted to see if anyone here had similar problem first.
This is the first time I tried to use it, but I just verified that the google camera app can toggle to the front camera, and I see myself in the live preview.
Thanks for the help. All I can use is the selfie camera, if I try to switch to the main it crashes.
Ha, I should have also said that the app starts with the main camera by default and I've used that multiple times already. But the toggle and the other options to change field of view all seem to work normally for my 5a. The main camera has .6x 1x and 2x, the front camera has 1x and 1.4x
Thanks again. Pretty sure I have bad hardware.
mac62 said:
Thanks again. Pretty sure I have bad hardware.
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yeah, last resort is factory reset, which you've done. If still a problem, then replacement. Unfortunately, you will get a refurbished phone. I just tried that because of something else. You can return the phone and ask for waiving the $30 restocking fee and place a new order of you want a brand new one. Not Okay move from Google in my opinion.
good luck
Contacted support and was told I would get a new phone since I was within 15 days of purchase. We'll see when it gets here...
New phone arrived today.
mac62 said:
New phone arrived today.
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hope all is good now. Cheers
definitely not the kind of problem you want to see on a new device. could have been damaged by the fedex used for transportation. the packaging on my shipping was not very robust. just the phone inside the box, inside another box, with a piece of air bubble filler. I've had phones shipped from ebay sellers in better protection. I'm lucky mine arrived in good shape with no known defects in any hardware I've tried to use.