Well I've just received by phone back from HTC repair, and first thing I notice is the camera lens is offset in the case. I'm wondering if its possible this will have any effect in the long term, but the first thing I noticed was it wouldn't focus. Odd thing is once I upgraded to a KitKat rom, all my camera issues disappeared.
Has anyone else had something similar to this? I only ask because I'm trying to avoid being another two weeks without a phone and having to pay shipping.
emailer33 said:
Well I've just received by phone back from HTC repair, and first thing I notice is the camera lens is offset in the case. I'm wondering if its possible this will have any effect in the long term, but the first thing I noticed was it wouldn't focus. Odd thing is once I upgraded to a KitKat rom, all my camera issues disappeared.
Has anyone else had something similar to this? I only ask because I'm trying to avoid being another two weeks without a phone and having to pay shipping.
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Click to collapse
Your phone is perfectly fine. Your camera is only compatible with the newer firmware. My phone does the same thing on the 1.29 firmware. About the lens not being in the center, that's how they replace all the cameras, so nothing can be done about it, it doesn't impact performance
Sent from my iPod touch using Tapatalk
Thank you. I was S-OFF before sending it in, and put on the original RUU and put it back to S-ON. I wouldn't have guessed about the camera, thank you for putting my concern to rest, this way I won't be without my phone for so long.
So I went to take a picture today and noticed a black mark on my camera (not the actual one bjt when I open it) I looked st the physical camera and its clean no searches marks or dirty. I cleaned it anyway and the mark persisted. I've tried 4 camera apps, 5 backups (Nandroid) and I can't figure out why it's there. It only showed up this morning and I'm out of ideas.
Does anyone else have this issue, or has anyone had this happen to them before?
I'm going to call moto for a RMA later tonight but I wanted to check here first. There's a picture down below of the issue its in the upper left corner. Enjoy the random poorly taken photos of the issue.
Edit: this issue doesn't exist in video mode, so it must be a software problem. Ill try restoring to stock and see if the issue persists.
Have you contacted the developer of the ROM you're using? Try looking through the forum of it and see if this is an issue for others as well. Other than that, re-flashing the rom would seem to be the best course.
I have the exact same problem before on my Xperia Z camera. It was the camera sensor, probably dust. Had to send my phone in to have the camera module changed.
Edit : I guess you better RMA your phone.
celeriL said:
I have the exact same problem before on my Xperia Z camera. It was the camera sensor, probably dust. Had to send my phone in to have the camera module changed.
Edit : I guess you better RMA your phone.
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Click to collapse
I was hoping I wouldn't have to RMA it, but its rather annoying when I take pictures. I'll give moto a call on Monday.
Just noticed this random black spot on mine as well. Came here to see if I was alone.
dtblair24 said:
Just noticed this random black spot on mine as well. Came here to see if I was alone.
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I tried everything from flashing the stock image to cleaning the lens with my old DSLR lens cleaning kit. The spot wouldn't go away so I RMA'd it.
So did you get the phone replaced?
same thing happened to me but i had a larger one. already got a replacement (new seal) and sent the old one back today. Just waiting for my reimbursement deductible.
Whenever I try to use the rear camera the display turns black while only showing the HUD. The HUD works fine, but the camera doesn't work at all. Nothing is blocking it either.
When switching camera modes (to manual mode for example), an error pops up saying that the "camera is not available"
IMPORTANT NOTE: The front facing camera is working perfectly fine.
Things I tried to do (aside from shipping it for repair):
1. Android repair via the PC companion software
2. Internal reset
3. Safe mode
4. Clearing cache files for the built-in camera app
5. Installing an alternative camera app (the built-in one was disabled)
6. downgrade and upgrade
7.change camera for new one (tested)
I had same situation with regular Z3. Someone brings it to service where I'm working and my first think was camera fault but changing camera didn't fix it. Near camera connection You can see some small capacitors, we call it filters. It looks like capacitors but it's soldered not only on opposite sides but 2 points on both sides. In regular Z3 there was 5 elements like this to change and after that camera starts working. I don't remember how exactly it's made in Z3c but it's really possible that it's the same issue and same way to fix it.
One more thing, if You can check one one more camera to exclude camera itself cause most issues like this are caused by faulty camera. I had many phones (most Z1 and Z1c) with this issue and changing camera always was the solution.
Good luck.
Same Here. Need help too.
Sent from my D5803 using XDA Free mobile app
I have three cameras and two z3c, I interchange camera and phone and always the same result
At this moment I don't have any Z3c to disassembly (except mu own but under warranty) to check where those capacitors are but if You could take a picture of camera connector on motherboard and near area I can mark which one should change.
@Chamelleon
Main camera not working
I have the same issue with my Z3 compact. The issue started happening on the 11th month of my one year warranty, I sent it for repair (14 business days y + shipping time back and forth). It came back with the same issue. Sent it back right away. After another three weeks without my phone, I got it back. Guess what? EXACT SAME ISSUE!
I called their support line explaining what happened, the guy told me that there is nothing they can do about it since my warranty expired. Of course they didn't have in consideration that I sent my phone before it expired and it took about seven weeks back and forth. There wasn't any sort of damage on my phone, was never dropped or damaged in any way, I never submerged it even if in theory, that would be ok. The report said "it has reviewed the functioning of the unit, unfortunately the defect is in the PCB so it is not able to undergo repairs to it."
The guy on the phone told me what he thought the report meant. It means there is damage on the main board(not caused by me) and the one year warranty manufacturer warranty department won't repair it. Maybe, if I had bought the 2 year "extended" warranty, they could do something about it. I asked if the issue is that my one year warranty was expired or if it is something that they just don't fix unless you get the "extended" warranty. He couldn't answer me and the only thing he said was "is there anything else I can help you with?"
From what I understood, there are two completely different departments, the one year manufacturer warranty that only cover some things. Not even sure what, because if it's broken screen, water damage or any physical abuse, they won't fix it. If it's a problem with the main board or PCB, they won't fix it either. It is a mystery to me what gets fixed in that department. The other department is the 2 year extended warranty. I'm not sure what they are willing to fix there, but from what they guy on the phone told me, it's more than the one year regular warranty.
Long story short, after two trips to FedEx, at least 8 hours total on phone calls, more than 7 weeks without my phone, I ended where I started. Sorry Sony, never again. Worst customer support I have ever experienced.
At this photo I can see only 4 of this capacitors and marked it, maybe it should be four or one I missed cause quality. Anyway regular Z3 has 5 like this and after changing all 5 camera start working again. You can desolder it from most Sony phones, I used capacitors from MK16 (Xperia Pro). So find some Sony board with capacitors like this and ask someone with good hot air solder station (if You don't have one) to change it.
Any news to this problem? I bought used Z3C with black rear camera problem because it was cheap. (Yes, the front facing camera is working perfectly fine). So far I have only tried software fixes and obviously they didn't help. I ordered new camera module from ebay and I'm now waiting for it. Has anyone tried soldering new capacitors if the new camera module doesn't help?
EDIT: Here is another thead with same problem: http://forum.xda-developers.com/z3-compact/help/rear-camera-hardware-detected-black-t3231509
As I said I've done it only in regular Z3 but If You gonna try give me some info is this solution is also working in Z3c case.
Chamelleon said:
As I said I've done it only in regular Z3 but If You gonna try give me some info is this solution is also working in Z3c case.
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Click to collapse
I'm still waiting for new camera module. If the new module is not working I will try soldering new capacitors. I will keep you up to date here .
Any news??
Completely forgot to post this, hope it help someone. I made the same thing with black camera on my Z3c. After I broke audio port in my Z3c and had to send it to warranty I took my gf phone, Z3c also. I restored my TWRP backup to her phone and all except camera was working. Camera was completely black but only main, front was OK. After that I was afraid that it's another hardware problem like Yours but after reflashing to stock problem gone. I repeated it few times to check if I'm right and I was. After flashing backup from another phone even without TA and Kernel backup there is a problem with camera.
So I was wrong saying it's only hardware problem. If anyone still has this issue and didn't reflashed his phone check it first.
@Chamelleon yes it's somehow a software problem (if we could say that ). For me i did fix it.
I did a Nandroid backup for my black Z3 compact (camera works properly) an restored it on my new White Z3 compact (also camera woks fine). after restoring the white z3c rear camera shows black screen, the front one is good.
=> i did a format factory reset : didn't work.
=> flashed a TFT file : didn't work.
=> flashed a D5803_23.4.A.1.232_Customized FR.ftf : IT WORKS !
and then i remembered that my phone was from "SFR" , a french network provider.
i hope this helps also
Edit: too new account, would be nice if a mod unlocks the posting of the direct image links and fixes the links - I think they are useful as this is a common problem and i already invested hours translating russian and documenting my research nobody else should have to do it
for me it was a hardware problem after dropping it.. I even changed the camera module.
Did some reseach, russian sites have some input:
Layout1: directupload.net/file/d/4472/9andayji_jpg.htm
Layout2: directupload.net/file/d/4472/vzvgbqqo_jpg.htm
It was loose, but when i tried to push it down with a hot metal to "solder" it, at some point it jumped away and was lost because it is so tiny!
Missing part: directupload.net/file/d/4472/qmut35qt_jpg.htm
The russian site suggest this soldering of bridges, however its not clear to me if they mean one of this electronic pieces (4pins each) or also the lower one.
Russian: directupload.net/file/d/4472/ag43kmda_jpg.htm
The question is now how these (likely) filters (because so close to the camera have to be bridges, it seemed to have worked for some russians:
Pins: directupload.net/file/d/4472/k86j53hr_png.htm
Not sure if there are 4 indipendend pins or if for those small footprints of electronic devices they use only the edges and then they have the same signal.
I was not able to see any text written on those two things, however i didnt have any magnifying glass.
basmok said:
Edit: too new account, would be nice if a mod unlocks the posting of the direct image links and fixes the links - I think they are useful as this is a common problem and i already invested hours translating russian and documenting my research nobody else should have to do it
for me it was a hardware problem after dropping it.. I even changed the camera module.
Did some reseach, russian sites have some input:
Layout1: directupload.net/file/d/4472/9andayji_jpg.htm
Layout2: directupload.net/file/d/4472/vzvgbqqo_jpg.htm
It was loose, but when i tried to push it down with a hot metal to "solder" it, at some point it jumped away and was lost because it is so tiny!
Missing part: directupload.net/file/d/4472/qmut35qt_jpg.htm
The russian site suggest this soldering of bridges, however its not clear to me if they mean one of this electronic pieces (4pins each) or also the lower one.
Russian: directupload.net/file/d/4472/ag43kmda_jpg.htm
The question is now how these (likely) filters (because so close to the camera have to be bridges, it seemed to have worked for some russians:
Pins: directupload.net/file/d/4472/k86j53hr_png.htm
Not sure if there are 4 indipendend pins or if for those small footprints of electronic devices they use only the edges and then they have the same signal.
I was not able to see any text written on those two things, however i didnt have any magnifying glass.
Click to expand...
Click to collapse
So I changed my camera because I thought it was a hardware failure (tried every other method before: going back to stock, wiping camera files etc.) and it STILL is black. Did you have any success with your camera?
mrfrantastic said:
So I changed my camera because I thought it was a hardware failure (tried every other method before: going back to stock, wiping camera files etc.) and it STILL is black. Did you have any success with your camera?
Click to expand...
Click to collapse
Try flashing stock ROM based on your country as i mentioned up.
mrfrantastic said:
So I changed my camera because I thought it was a hardware failure (tried every other method before: going back to stock, wiping camera files etc.) and it STILL is black. Did you have any success with your camera?
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Click to collapse
Me not (also changed the HW cam), the guys on the russian site yes (even with other similar sony).
Just check if there is something loose, maybe you are lucky and its a software problem *fingers crossed*. To me it happend exactly after dropping (and changing the screen which went without problems) so I was quite sure its HW based.
basmok said:
Me not (also changed the HW cam), the guys on the russian site yes (even with other similar sony).
Just check if there is something loose, maybe you are lucky and its a software problem *fingers crossed*. To me it happend exactly after dropping (and changing the screen which went without problems) so I was quite sure its HW based.
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Click to collapse
Hi basmok,
First off thanks for the research and for the pictures!
I have a similar story, phone was dropped, rear camera won't work, tried different ROMs without any luck then took phone apart and saw that one of the four tiny capacitors
just fell off and now it's MIA...
The last pic from your post (directupload.net/file/d/4472/k86j53hr_png.htm) which I assume shows the soldering of the bridge doesn't seem to work...
Do you still have that pic?
Also did you make any progress on the camera fix or gave up?
Thanks,
Ati
AtiGala said:
Hi basmok,
Do you still have that pic?
Also did you make any progress on the camera fix or gave up?
Thanks,
Ati
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Click to collapse
You were lucky, they were already in the recycle bin and deleted on the camera. Best I could do picturewise, i dont have a macro lens. Here we go, added all to imgurl so hopefully they survive longer: http://imgur.com/a/Of1DY
And no, didnt make any progress as i dont know what component they are. Normally all components have lasered some code but not sure if its just too tiny for my eyes or if they dont have it. I was a bit unlucky as i didnt have a soldering tool, so i tried it by pushing the pin down with a paperclip which i headed with a lighter --- well it jumped away and was not the best approach
Hello, i have following problem with P10 camera:
Model VTR-L29, Firmware VTR-L29C10B120.
The focus in the main camera ceased to work. There was no way for me to apply the guarantee, so I have disassembled the phone and tried out three new replacement cameras from Ebay (Index Sunny B1730 and Sunny B1737). All do not work: the camera App immediately closes, other photo apps says that the camera is not found or is busy, AIDA64 does not find the camera too. Factory reset and cache delete has already been done several times. Several times I tried the original camera again and it worked (except the focus), but after I tried B1737 it stopped to work and now shows the same symptoms. Before the original camera stopped to work the camera App worked even without a camera and showed a gray screen, now it also turns off immediately. Maybe someone has an advise for me, thanks and sorry for my bad English.
hello;
first excuse my english i know its bad; please replace your original cam and for repair the focus juste tape on the frontal cam with your finger joint between 5 to 10 times not so hardley
i tray this it work 100/100
please share with others personne hou have the same problem
Another user had the same problem with the focus on his phone after he dropped it. He fixed it very simple.
Pick a place in your house where you have carpet on your floor. Now put the phone on the floor standing on the usb-connector. Push the phone over so it falls on it's back. Use you finger to keep it from bouncing back.
He said the focus worked after this procedure.
Good luck!
It's really works. Thank you. But this is just a temporary solution. I wonder if we replace with the original part (at authorized service centre) it will guarantee the problem will not occuring again?
GAMaus said:
Another user had the same problem with the focus on his phone after he dropped it. He fixed it very simple.
Pick a place in your house where you have carpet on your floor. Now put the phone on the floor standing on the usb-connector. Push the phone over so it falls on it's back. Use you finger to keep it from bouncing back.
He said the focus worked after this procedure.
Good luck!
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Click to collapse
I had the same problem a month back after my phone fallen on the floor from my pocket. The camera could not focus and blurry picture quality. I tried everything I found in YouTube or any other forums but all are temporary solutions.
I then contacted Huawei Customer care and they changed the camera and delivered the phone same day. My phone was in under warranty period.
Its fixed now and working fine.
I think you need to send the phone to Huawei Customer care
Just got my 5a and the camera app keeps crashing when attempting to access the main camera.
I've tried the following:
Close the app
Clear app cache and storage
Reboot Phone
Disable App, reboot Phone, and re-enable app
Factory Reset Phone
Restart in safe mode
None of these solve the problem. I've Installed the September OS update, have bootloader unlocked, but am not yet rooted. This has been occurring since the first time that I tuned the phone on, before unlocking the bootloader.
I even downloaded Open Camera to see if it is an app issue, or hardware. Believe it is hardware, as i don't even see the option to access the front camera (camera icon with circle arrow) while using the app.
Assume I'll have to RMA, but wanted to see if anyone here had similar problem first.
This is the first time I tried to use it, but I just verified that the google camera app can toggle to the front camera, and I see myself in the live preview.
Thanks for the help. All I can use is the selfie camera, if I try to switch to the main it crashes.
Ha, I should have also said that the app starts with the main camera by default and I've used that multiple times already. But the toggle and the other options to change field of view all seem to work normally for my 5a. The main camera has .6x 1x and 2x, the front camera has 1x and 1.4x
Thanks again. Pretty sure I have bad hardware.
mac62 said:
Thanks again. Pretty sure I have bad hardware.
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yeah, last resort is factory reset, which you've done. If still a problem, then replacement. Unfortunately, you will get a refurbished phone. I just tried that because of something else. You can return the phone and ask for waiving the $30 restocking fee and place a new order of you want a brand new one. Not Okay move from Google in my opinion.
good luck
Contacted support and was told I would get a new phone since I was within 15 days of purchase. We'll see when it gets here...
New phone arrived today.
mac62 said:
New phone arrived today.
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hope all is good now. Cheers
definitely not the kind of problem you want to see on a new device. could have been damaged by the fedex used for transportation. the packaging on my shipping was not very robust. just the phone inside the box, inside another box, with a piece of air bubble filler. I've had phones shipped from ebay sellers in better protection. I'm lucky mine arrived in good shape with no known defects in any hardware I've tried to use.