Related
All started with the phone randomly turning off itself. Sometimes even when I got a call. It became more often in time, so I was looking for solution. Most of the people said to send back the phone, but I didn't want to bother, and also I bought it new from Ebay. Somebody said, that the new Cyanogen mod solves the problem, so I put it on the phone. Well, the mod was okay, but the phone still turned off sometimes. I didn't really bother until one time the phone was plugged on the car charger, and I was listening music from that(battery was around 70%). It turned off again, and when I tried to turn on, I couldn't.
I removed the battery, put it back, and I could turn on the phone for like 10 seconds, and it died again, and showed red led, like the battery is low. It was still on charger, but it didn't make a difference.
I got very angry, because I assumed that the replacement battery I bought a few months ago from ebay was faulty(1700mAh), so I got home, and put in the old 1100mAh battery from my drawer. It worked fine, and I even plugged back on the car charger, listened music, used gps, etc.
I got out of the car, and took the phone with me as well, and like 30min later I hear somebody calling me. I took the phone out, but it was off. Tried to turn on, but only saw the red light flashing, no answer. I realised, that it might not be the battery then! I got home, plugged on the charger, but as I expected, no reaction. I left the battery like that, and ordered a new 2200mAh branded one from ebay, while I was waiting for that the phone just sat on my table waiting. After 2 days of idle, I plugged in the usb charger to the pc, and the g1 on the other side, and it turned on! It started to charge the battery from 0%(the battery was 100% when I took out from the drawer), so I quickly wrote a text to a guy, and left it there to charge. 15 mins later I see the phone dead again. Next day the "superbattery" arrived, I was so happy, I put it in. But: no reaction at all! Tried all button combinations as well.
So here I am now, some people said it has short-circuit, and that discharged the battery(batteries are not extended in size, i bet it would work with an other g1), and I also read it can be the motherboard.
Any ideas what could cause the problem, and how can I replace it?
Warranty conditions: the phone was new from ebay, modded with cyanogen, and should be under T-mobile warranty. It was unlocked as well, and O2 simcard was used. I never had any contact with T-mobile whatsoever.
The phone doesn't have serial number on the white patch on the back(strange), that according to HTC warranty policy makes the warranty void. IMEI number cannot be checked, because phone doesn't turn on. I'm not sure if T-mo would help me, neither HTC. Please let me know if you have ANY idea how to fix the phone, or get a replacement, or convince T-mo or HTC to fix it!
All help is appreciated about everything!
Bump Bump Bump
Bump Bump Bump
You're not getting replies, because your options are limited. If you are handy, you could buy a trashed G1 with broken screen off ebay and replace your main circuit board. Otherwise, you will need to get stock firmware on the unit and attempt to return the phone, which seems unlikely without a serial number, as you say (sounds stolen to me?).
Earlier today my Milestone suddenly turned off. The battery was fully charged. However since it turned off it will not power on. I have tried another battery. I tried to power on with the sim card out and or the sdcard out. When I plug it in the wall charger the usb led light is dark. Whats weird is if I take the battery out and plug the wall charger in the led usb light flashes every other second, but when I reinsert the battery itr goes dark again. I cannot get it to power on. Anyone have any suggestions? And or been in a similar situation? Thank you to all in advance,
Can anyone offer any advise? Has anyone had a similiar issue? If so what happend, was it fixed?
With the full battery, will the M logo show up?
I get nothing. if I instert the battery and the charger the charger light by the usb will not light up. However if I take the battery out and then plug it in the charger the light on the usb flashes. But I get absolutely nothing, no power no display. I am in the usa and am using it on AT&T. I went to the Motorola Canada website and found it is still under warranty. However the phone was flashed with Cyanogenmod 6 (froyo) when it died. I am awaiting to hear what Motorola Canada says and hope it can be replaced. I purchased it from a reseller on ebay this last year, not from Telus or Motorola directly. So I am crossing my fingers and hoping it can get fixed, but preferably replaced.
By the way, thank you for the reply.
ah.. howabout the boot loader...
I just tried and I can even get the boot loader up without the battery inside.
To get the bootloader, press volume up and the camera button.
Also, sliding the keyboard out and in again can't hurt... it wakes mine up anyway...
Bootloader will not appear. The phone is completely and utterly dark. Absolutely no response not matter what I do. Still have not heard back from Motorola .
I dunno, I was hoping that something could be done since the usb light flashes without the battery... maybe that flashing is some kind of error code
Perhaps a different charger will be better
Just an idea from this thread http://androidforums.com/droid-support-troubleshooting/15813-droid-will-not-turn.html
But it might be valid.
Same thing happened to me. I sent it back to Motorola for repairs but it was such a hassle because I purchased it new off Craigslist from a Telus employee who won it in a company contest. All I had was the congratulation letter and they were pretty firm on having a receipt. I'm using it with Fido so I had to play dumb with someone at the Telus store and gave them my CDMA work cell number. They couldn't figure out why the phone was never activated on Telus but I kept insisting that I was using it up until it died so they sent it in.
When I got the phone back, the repair sheet said that it needed a software update. How they managed to turn the phone on to accept a flash is a mystery to me unless they have some kind of secret flash tools.
Well, I'm baffled.
Last night I looked down to see my Bionic bootlooping. I let it do its thing and after a few reboots it stopped. Whatever, it's android, it's buggy.
Then when I picked it up, I realized it wasn't even on anymore. I tried to turn it on, nothing. So, I pulled the battery for a minute, popped it back on, and... still nothing.
Long story short, I ended up going to Verizon, trying different batteries, chargers, etc, and I can't get an inch of life out of the phone.
I can see a white LED light up when the phone is connected via the stock USB cable. No other cable will do it, and the wall charger won't do it. I don't know if this really indicates anything or not...
Is there anything else I can even try? It won't even boot into recovery - I never see the red M at all, the screen doesn't so much as even flicker. Unfortunately I bought the phone second hand from an iPhone 4S switcher, so there's nothing I can do to get a warranty replacement.
It's back to my original Droid for now...
I had the same problem Sunday night. Called tech support and they overnight-ed a replacement.
Try holding Volume down + power from the off state for a few seconds then letting go.
Or try Both Volume buttons + Power.
If those do nothing, it sounds like you have a very expensive paperweight. You need a replacement, sorry.
Whatever you do, DO NOT send the phone into Verizon!
Make up some excuse like you lost it or someone stole it or something.
Had my first Bionic do this I said I lost it claimed on my insurance but new one acts up also usually when it's overheating got my old one to fastboot did a complete restore to stock tested it by steaming netflix that lasted for about half an hour now it's just a paper weight!
Sent from my DROID BIONIC using XDA App
Would Motorola honor the 1 year warranty?
cryptiq said:
Would Motorola honor the 1 year warranty?
Click to expand...
Click to collapse
If it covers your excuse, yeah.
Tivo7 said:
If it covers your excuse, yeah.
Click to expand...
Click to collapse
Based on what details we have from the OP, it doesn't sound like he did anything to damage or modify the phone. So if the phone is stock he should be able to get help from Moto I presume?
what i did was
i had the verizon rep patch me straight through to insurion and got my o.g droid replaced.
I tried to get into recovery with no luck.
Unfortunately I'm not the original owner, so I can't send a receipt or anything Motorola's way. I do have the original box, though, and the original owner had it all of three days...
My phone was rooted to freeze some bloatware, but still on the stock ROM. It was running that way for weeks, so there's no way that would have caused it. I've never seen a phone just... completely keel over before. I'm half tempted to just use my original droid for 2-3 weeks and grab the nexus when it comes out.
If you haven't messed with any system files and you're completely stock, you can take the phone in for repair.
It's rooted, but there's no way for them to tell if it won't boot.
Motorola's live chat rep offered to let me send it in for RMA repair. The fine print says, though, that the repair stops being free the second they see anything that voids the warranty. My assumption is that they'll never be able to tell it's rooted because they will need to just send a refurb if it's shorted out, but should I bother risking it?
c0LdFire said:
I tried to get into recovery with no luck.
Unfortunately I'm not the original owner, so I can't send a receipt or anything Motorola's way. I do have the original box, though, and the original owner had it all of three days...
My phone was rooted to freeze some bloatware, but still on the stock ROM. It was running that way for weeks, so there's no way that would have caused it. I've never seen a phone just... completely keel over before. I'm half tempted to just use my original droid for 2-3 weeks and grab the nexus when it comes out.
Click to expand...
Click to collapse
Did you try calling Moto? It would be one thing if the phone has been in the market for say 16 months and then the 1 year warranty period would come into question, but in this case the phone hasn't been out for more 3 months so it should be covered. I could see where they would require a receipt to make sure it was purchased from an authorized reseller vs. a grey market seller, but it's worth a shot to give them a call.
Any chance you can get in touch with the person that sold you the phone?
Same thing happened to me...
Was tethering my bionic to PC for web access when it died. It was really hot so I thought it was some sort of safety measure to keep the processor from frying and I tried all of the stuff lots of you proposed in addition to letting my phone lie on a heat sink to relieve some of that heat.
I know you mentioned that you took it to a store and tried all sorts of chargers, but did you try leaving it plugged in to a wall/car charger for a while? That's what did it for me after leaving the batteries out of the unit overnight (I don't think that part is necessary... I was just fed up messing with it and went to sleep hoping it would be magically fixed by some house gnomes) - after plugging the batteries back in that morning and having it still not work, I switch to a car charger (which is rated 1a - higher than the included 850ma charger) and on in the middle of a trip to the Verizon store it simply turned on displaying 5% power on battery.
Odd thing is, before it was tethered the last night, it was at 100% power. So either somehow phone got shorted and drained the battery really fast, or the bionic simply eats so much power with that LTE that even when being supplied power from the PC, it still drains the battery. And from reading some of the other stuff online after googling "white light droid on," it seems that white light indicator is some sort of charge indicator and that the OS won't show if the battery is less than 5%.
hanafubuku said:
Was tethering my bionic to PC for web access when it died. It was really hot so I thought it was some sort of safety measure to keep the processor from frying and I tried all of the stuff lots of you proposed in addition to letting my phone lie on a heat sink to relieve some of that heat.
I know you mentioned that you took it to a store and tried all sorts of chargers, but did you try leaving it plugged in to a wall/car charger for a while? That's what did it for me after leaving the batteries out of the unit overnight (I don't think that part is necessary... I was just fed up messing with it and went to sleep hoping it would be magically fixed by some house gnomes) - after plugging the batteries back in that morning and having it still not work, I switch to a car charger (which is rated 1a - higher than the included 850ma charger) and on in the middle of a trip to the Verizon store it simply turned on displaying 5% power on battery.
Odd thing is, before it was tethered the last night, it was at 100% power. So either somehow phone got shorted and drained the battery really fast, or the bionic simply eats so much power with that LTE that even when being supplied power from the PC, it still drains the battery. And from reading some of the other stuff online after googling "white light droid on," it seems that white light indicator is some sort of charge indicator and that the OS won't show if the battery is less than 5%.
Click to expand...
Click to collapse
Yeah your computer USB port does not provide enough power to compensate for the draw you will get off LTE. Your phone will eat much more juice than you are giving it. Leaving the battery out allows the phone to fully discharge any built up charges (ever had this with a laptop? Looks like a bad motherboard but you pull out the battery ans hold the power button down to drain the capacitors and then reinstall the battery and instant boot.) Same thing happening here would be my guess.
Leave the battery out overnight or hold the power button down for about 30 seconds. Put the battery back in and let it charge for awhile. Profit?
Sent from my DROID BIONIC using XDA App
Hi,
Two days ago, I got my first Samsung Gear Live. Ordered it directly from Google Play. When I wanted to start it by holding the button down a few seconds, it didn't react. I tried to charge it, but nothing seemed to happen: Nothing on the display, and the charger didn't get warm either, even after hours of charging (I tried multiple ones, and directly connecting it to USB on my PC). I thought that I was just out of luck and so I sent it back and got a replacement. Today, the replaced Gear Live arrived, and I have exactly the same problem. Not turning on, not charging, nothing. To find out if it was actually charging, I plugged it up to my lab power supply and found it drew ~330mA for a second, then stopped drawing anything at all. Sometimes it would decide to draw something again after 10 or 20 seconds, and sometimes it does so when I hit/hold the power button, but it will always stop shortly afterwards, and nothing else seems to happen.
Now, I have already called the support, and will hopefully get a third replacement soon. Just wanted to post this here to ask if anybody has experienced something like that. I can't believe I got two totally dead ones in a row. I'm still thinking I might have done something wrong, but... I mean, it's a smartwatch with a single button and a charging clip, what could possibly go wrong?
I feel for you, I got a dead on arrival and had it shipped to New Zealand at my own expense and back again, worth it for android wear though.
I'm living the same! I just got the second and the watch won't charge or turn on!
---------- Post added at 11:41 AM ---------- Previous post was at 10:49 AM ----------
I think I begin to understand. Watches in stock inventories are discharged and can not take their loads!
Just got my THIRD watch, and surprise: Doesn't work either. Exactly the same problem. Won't turn on, won't charge. This time I will try to let it charge over night, maybe the battery decides to randomly start loading after hours, for whatever reason. I don't have much hope though.
Otherwise, I'll send it in and get my money back. I suppose I'll have to look out for other smartwatch models that I like then. It's just a shame, because I really like the design of the Gear Live.
Same here. I have 2 pcs of Gear Live and both aren't working
Same problem here. I just received my third Gear Live from Google play. Doesn't work...
Charged it overnight, still nothing, so I'll send it back again.
Just got my THIRD watch too, and guess what?: Doesn't work either. Exactly the same problem. Won't turn on, won't charge. so I ask to the support of google play to find a solution!
My 3rd is DOA. My first 2 worked though.
Here is what NOT to do with a smart watch that I can do with my citizen echo drive (took 3 years to break that but covered under the 5 year warranty).
Go shooting with it. I think I blew out the microphone because it stopped responding to voice commands.
Run a saws all. We have been building a deck and after a weekend of cutting wood, it stopped counting my steps.
I hope watch # 4 is good! I promise to be more gentle with it
I'm waiting on my third RMA from Google. The other two were dead on arrival also. If the third one is DOA too, I may just ask for a refund or possibly getting the Asus Zen watch instead.
My 4th is DOA. I'm trying to decide if I just want a refund or if I should try the ifixit route.
Same here: 2 consecutive DOAs
I had a watch with a broken charging clip and got a replacement. Guess what: DOA! So I send it back and got a second replacemente: Again DOA. So I was offered a refund.
It's irritating how many DOAs the have. Maybe the lion bats in the watches discharge to death and cannot be revived.
Hey My 4th is DOA again \o/ L'ets try a other one !
Got my second replacement to Germany via Google Play. Both of them DOA. I'm nearly sure, that the third Watch also would be DOA. Maybe I'm gonna make a uncut Movie like makakiel from the unboxing of the third replacement ...
I got my Gear Live from Google Japan and it worked OK for about 3 months. I usually turn it off in the evening and give it an overnight charge. Then a couple of weeks ago, it would not power up in the morning. I change to another charging station and after several hours, it was still dead. So, I RMA to Japan and got a replacement; my heart dropped when it was DOA. Am now arranging for a second RMA and if this again arrives DOA, then I will ask for a refund (but not sure whether this is easy enough to obtain in Japan).
I think Samsung has a big problem in their hands. Judging from what I have read, this power-up failure problem seems widespread. Is Google/Samsung doing anything about this?
I send the vidéo to google! and they don't really care ! ....
makakiel said:
I send the vidéo to google! and they don't really care ! ....
Click to expand...
Click to collapse
I sent my DOA Gear Live back to Google PlayStore Japan for a (yet another!) RMA replacement, but has been informed that they are out-of-stock and I have to wait for replenishments to arrive. I guess the Samsung Gear Live is at the end of its production cycle - a short one indeed!
same here, possible solution
Alemarius Nexus said:
Hi,
Two days ago, I got my first Samsung Gear Live. Ordered it directly from Google Play. When I wanted to start it by holding the button down a few seconds, it didn't react. I tried to charge it, but nothing seemed to happen: Nothing on the display, and the charger didn't get warm either, even after hours of charging (I tried multiple ones, and directly connecting it to USB on my PC). I thought that I was just out of luck and so I sent it back and got a replacement. Today, the replaced Gear Live arrived, and I have exactly the same problem. Not turning on, not charging, nothing. To find out if it was actually charging, I plugged it up to my lab power supply and found it drew ~330mA for a second, then stopped drawing anything at all. Sometimes it would decide to draw something again after 10 or 20 seconds, and sometimes it does so when I hit/hold the power button, but it will always stop shortly afterwards, and nothing else seems to happen.
Now, I have already called the support, and will hopefully get a third replacement soon. Just wanted to post this here to ask if anybody has experienced something like that. I can't believe I got two totally dead ones in a row. I'm still thinking I might have done something wrong, but... I mean, it's a smartwatch with a single button and a charging clip, what could possibly go wrong?
Click to expand...
Click to collapse
I plugged in the watch for a few minutes, then pressed the button. It will show the battery and that it was charging and then it would go away. It looks like it was way too drained. I would unplug and plug it back in and I will do the same and then it would turn off again. Eventually I just left it for a longer time and when I press the button multiple times it loaded. I was able to do the setup and then it went from 40 percent to life 3%.knowing that it have worked it before this time I let it charge for a few hours. when I got home I turned it on and it worked. The first day it only last me 10 hours. I read lithium batteries reach their full potential after two to three charges. are you at least getting the battery icon or charging icon on the screen?. basically plug in for a few minutes like around 3 minutes and then press the button a few times and see if anything shows up so at least you know it's not totally dead
Hi there, first post and I'm very grateful for anyone who reads/responds to this. Long time reader, ex-owner of nexus 4+5.
I'll try to list all symptoms and procedures I've tried here. I recently dropped my phone and smahed the screen - sent off to motorola repair center and it has now been fixed. It arrived in the post 2 hours ago, so I immediately plugged it in (usng the turbo charger).
As expected the battery icon came up, first the solid icon, then it moved on to the charging icon.
Half an hour later I checked it, it was still "charging" but not a drop of power had gone into it. So I tried a different cable with the turbo charger, a lower powered one. Exactly the same response.
When I tried to power the phone on with conventinal method, the screen went blank and no activity was evident.
So I managed to boot into bootloader by holding down power and volume down (i think) button while pluggin it in simultaneously. This worked.
I set up my phone, wifi, sim etc... but notice the batttery icon has not displayed any charge. I go into settings and the battery settings IS MISSING! As if the phone has no battery in it.
So I decide to plug it in via USB to my laptop, no response at all, not even a charging icon. Different cable, same again.
I'm wondering if anyone has any idea what the issue may be, as it's been away for 3 weeks being repaired and I can't afford another 3 weeks without this phone as I'm an android developer and need it to regularly test my apps.
Interesting enough, a piece of paper arrived with the repaired phone stating that a live call and a software update had been implemented on it in the workshop. Leading me to believe that it was fully functional after its repair.
Any ideasand I would be hugely grateful.
Thanks guys.
Just an update -
I've been on the phone to motorola, they are sending a jiffy bag and it's going back to the repair center. This time under warranty.
I'd really like a fix now though :/ although I've tried everything under the sun.
xeon48 said:
Hi there, first post and I'm very grateful for anyone who reads/responds to this. Long time reader, ex-owner of nexus 4+5.
I'll try to list all symptoms and procedures I've tried here. I recently dropped my phone and smahed the screen - sent off to motorola repair center and it has now been fixed. It arrived in the post 2 hours ago, so I immediately plugged it in (usng the turbo charger).
As expected the battery icon came up, first the solid icon, then it moved on to the charging icon.
Half an hour later I checked it, it was still "charging" but not a drop of power had gone into it. So I tried a different cable with the turbo charger, a lower powered one. Exactly the same response.
When I tried to power the phone on with conventinal method, the screen went blank and no activity was evident.
So I managed to boot into bootloader by holding down power and volume down (i think) button while pluggin it in simultaneously. This worked.
I set up my phone, wifi, sim etc... but notice the batttery icon has not displayed any charge. I go into settings and the battery settings IS MISSING! As if the phone has no battery in it.
So I decide to plug it in via USB to my laptop, no response at all, not even a charging icon. Different cable, same again.
I'm wondering if anyone has any idea what the issue may be, as it's been away for 3 weeks being repaired and I can't afford another 3 weeks without this phone as I'm an android developer and need it to regularly test my apps.
Interesting enough, a piece of paper arrived with the repaired phone stating that a live call and a software update had been implemented on it in the workshop. Leading me to believe that it was fully functional after its repair.
Any ideasand I would be hugely grateful.
Thanks guys.
Click to expand...
Click to collapse
It seems some hardware issue. As you've mentioned that charger is not helping then I should say, charging IC has some faults
SAW_JOK3R said:
It seems some hardware issue. As you've mentioned that charger is not helping then I should say, charging IC has some faults
Click to expand...
Click to collapse
It's in a jiffy bag ready to go back to SBE for repair. My case has been "escalated". All under warranty, thanks for the input. I think you're right it must be a hardware issue, I've tried everything to get it to work but the batter is basically not being recognised.
I'm more annoyed now at the fact I've paid £100 for a "repair", and will have to wait at least another week for this turnaround :/.
Wow, £100? Were you offered the Motorola insurance when you purchased your phone? I bought it because I wasn't sure if I could get insurance on my phone since it's not yet available with my carrier (Verizon).
rmanaka said:
Wow, £100? Were you offered the Motorola insurance when you purchased your phone? I bought it because I wasn't sure if I could get insurance on my phone since it's not yet available with my carrier (Verizon).
Click to expand...
Click to collapse
I thought £100 was quite reasonable for a new phone with a smashed screen, particularly one as large and high quality as the n6. Not to mention the digitiser being attached.
I'm in the uk, apparently moto care is only available in the US at the moment.
My insurance, once the phone is returned, will be in the form of a ludicrously heavy duty case with built in screen protector!