hey guy's , i just bought a new phone 3 months ago , and recentley , i'ved seen a big issue on my phone . I use it normally with apps , calling , using wifi or 3 G , all workss fine , but if i lock him up , when i try to wake up with power button or home button , the phone give me no feedback , no answare . The only way to bring it back to life is removing the battery and plugging it back . I tryed formatting cache , and hard reset , nothing work . Anything to do ?
My girlfriend has the exact same problem. When sending it back for repairs, all they did was a clean install which did not solve the issue
This issue and also the spontaneous reboots are known bugs of S5 mini. They occur from time to time and there isn't a common solution. I had these issues last year and replaced my device with a new S5 mini from my provider. Now it only occurs every two months and that is acceptable for me.
Additionally I analyzed my kernel logs after reboots and found out, that my reboot are caused by read errors on my external SD card.
My wife has black screen problems too and no sd card installed. So there might be various causes
Gesendet von meinem SM-G800F mit Tapatalk
Yes, the SD is not the only cause of these issues. My brother and his wife also have trouble with their S5 minis and both don't use SD cards.
I think, some devices have hardware bugs but they only occur from time to time.
Related
hey all,
i got my galaxy note now 3 weeks ands it's rebooting random all the time. at a service point i let them do a factory reset but that did not work. does anybody know a solution for this problem? because i dont like to send my note cause i will not have a few days sow if anyone got a solution i like to try it.
Gr Sven
Suffering from the same here
I think its related to one of the apps - I will start removing my installed apps one by one from tonight - Will keep you posted with the updates.
Also, if anyone out there had the same issue; please advice!
I had the same issue on previous android devices..I managed to get around it with numerous hard resets. Also I believe that a certain combination of apps will cause it too..but i don't know which ones. I've got a dell streak right now, and its been stable for a few months..having said that, it still randomly reboots once in a while but no where near the consistency it used to.
flyingbballer said:
hey all,
i got my galaxy note now 3 weeks ands it's rebooting random all the time. at a service point i let them do a factory reset but that did not work. does anybody know a solution for this problem? because i dont like to send my note cause i will not have a few days sow if anyone got a solution i like to try it.
Gr Sven
Click to expand...
Click to collapse
I had this problem too and it seems to be an installed app problem, particularly any that change the wireless settings in some way or apps that stall when accessing the external SD card at boot times.
this is exactly what happens to me guys, same problem.
Random reboot and this happens all around the clock, no matter if it is day or night or if the phone is in flight mode...
Frankly I don't want to uninstall my apps one by one to check what app is causing the issue because I have no time to spend on it...
I hope that someone with more software skills than me (I am just an user) will succeed to fix it...
cheers.
Do you have Dolphin browser installed?
If it's the case, don't search further...
What's the problem with dolphin browser? I constantly use it and never had a restart. Is OPs phone overclocked or undervolted?
Which rom and kernel are being used?
mine is also rebooting every once in a while for no apparant reason. Mostly when I unplug it from the USB cable but not always. This happened from the first day on. I never did a factory reset but considering it now since the SMemo app is not working anymore (no strokes are visible) and I am out of options.
abel06 said:
Do you have Dolphin browser installed?
If it's the case, don't search further...
Click to expand...
Click to collapse
Not at all... never used or installed....
boh...
kkrammer said:
mine is also rebooting every once in a while for no apparant reason. Mostly when I unplug it from the USB cable but not always. This happened from the first day on. I never did a factory reset but considering it now since the SMemo app is not working anymore (no strokes are visible) and I am out of options.
Click to expand...
Click to collapse
Come to think of it, mine also reboots when disconnecting from USB storage mode. I thought maybe this was buy design? Maybe not!
apprentice said:
Come to think of it, mine also reboots when disconnecting from USB storage mode. I thought maybe this was buy design? Maybe not!
Click to expand...
Click to collapse
Do you use antiviral software? Start by removing that. Kaspersky have messed up almost all my Android devices.
Sent from my GT-N7000 using xda premium
i have same issue with my note...
and goes to customer service in dubai....
and samsung customer says i must pay 1200AED to fix my CPU issue
this problem is from CPU and samsung say i must be pay money... but this phone have problemfrom factory...
i hate samsung....
Reza WM said:
i have same issue with my note...
and goes to customer service in dubai....
and samsung customer says i must pay 1200AED to fix my CPU issue
this problem is from CPU and samsung say i must be pay money... but this phone have problemfrom factory...
i hate samsung....
Click to expand...
Click to collapse
why would you need to pay anything if the phone is under warranty ?
I also have this issue, I found out that its the power button..
http://forum.xda-developers.com/showthread.php?t=1369805
Dolphin is a well known app for causing random reboot, since SGS 2.
Not for all users but for many:
http://forum.xda-developers.com/showthread.php?t=1321612&highlight=randomly
But without Dolphin installed, I really don't know...
I think it's the SD card causing these problems.
My reboot problems all disappeared when I removed the 32Gb sandisk card. I replaced it with a 16Gb card and was very careful about which apps I installed on it. Now whether it was the card size/brand or the selective apps that resolved the issue I can't be sure. Having Dolphin's cache on the phone memory instead of the SD card might also be a solution.
But it's worth investigating if you have reboot problems with external card installed.
Hi guys,
As soon as I got my Note, I rooted it and flashed a custom rom. Never had problems with reboots so far.
So, for a change I though setting it beck to stock was a good idea, with the upcomming ICS update.
As soon as I flashed the stock rom with odin, and it was back to factory situation, the reboots start happening. Every 3-6 hours the Note rebooted. Got in contact with Samsung (NL) and suggested to execute a factory reset, so I tried that a couple of times. But no luck, the reboots keep happening. I thought maybe it was an hardware issue. I have no Sdcard, only my SIMcard, which was a bit warn out, so I order a new SIM. But still, the reboots keep happening.
Then I decided to root my device again and flash a custom rom (Rocket-Rom), and guess what? No more reboots!!!
I hope this helped.
To me, I think automatic reboot is somehow still acceptable. I experienced two times auto power off. Both were happened after I charged it over night, unpluged the charger and left it without unlocking the screen, drove to my work place, and found it dead
I'm only having it for 2 weeks and I haven't rooted it.
it maybe a usb charging issue which is causing so much grief to many note owners. Mine has a defective usb port and it makes my note go crazy, including reboots and makes the note think its charging when its not even connected to charger at all.
Using note since dec... Faced such problem 5 or 7 time whn my phn was nt rooted... But nw its working fine... Using rocket rom v 20...
Sent from my GT-N7000 using Tapatalk
Hi
I have a i9305 rooted, with TWRP recovery and Rix rom v3.0. I have tried diferent versions and an other custom rom.
One week ago, every time my mobile is locked for at least 10-20 min, when unlocking it say "Cards was removed"
and then "Mounting SD-card". Its so anoying.
But the worst symptom is that the SD-card issue is making my phone hang after longer sleep times.
Example: In the morning when the alarm rings (and wakes the phone) the screen becomes unresponsive.
The sleep/wake button works but screen, back, menu and home button are unresponsive.
I have read in other forums about S3:s and other phones that are "eating" sd-cards. I dont hope my phone is one of those.
Any one have heard of this?
EDIT 1: The problemative SD-card is Sandisk:s latest 32GB microSD. I now changed to my old cheap-o-brand 8 GB microSD. And so far it seems to work flawlessly. I will continue the test.
EDIT 2: So far i have discovered that tha hanging of phone more likely depends on some thing else then the Sd card. With my "new" 8gb sd card the hanging occurs anyway despite the unmount problem now is gone. I have now uninstalled jkay delux app cous i think its the problem.
We will see soon.
Regards
Jonas
I have the same issue as well
using persus rom reduce the problem but not all
Now i get another sd-card
Sent from my GT-I9305 using xda premium
Hi, i'm trying to find out what is the problem with my friend her samsung s5 mini, (running android 4.4.2, full stock unrooted).
Almost every day her phone freezes for no reaseon and needs battery to be pulled or it simply random reboots while she sleeps and then her alarm doesn't go off in the morning as the phone is waiting for her pin number after restarting (she says turning of the pin is not an option).
Is there someone who found a solution for this or what might cause the problem? i told her to install an app to auto clear background apps and also suggested to take out micro sd card for testing but the problem remained.
Also factory reset didn't solve the problem
contrinsan said:
Hi, i'm trying to find out what is the problem with my friend her samsung s5 mini, (running android 4.4.2, full stock unrooted).
Almost every day her phone freezes for no reaseon and needs battery to be pulled or it simply random reboots while she sleeps and then her alarm doesn't go off in the morning as the phone is waiting for her pin number after restarting (she says turning of the pin is not an option).
Is there someone who found a solution for this or what might cause the problem? i told her to install an app to auto clear background apps and also suggested to take out micro sd card for testing but the problem remained.
Also factory reset didn't solve the problem
Click to expand...
Click to collapse
This seems to be a common error with the S5 mini. There is a whole thread in the German Android forum about this issue. Also the German Amazon product page for the S5 mini has about 40 users complaining about this problem.
Some users report that the reboots start after some weeks of usage. First it just reboots once per week, then it gets more frequent until it reboots once per day.
Factory resets or firmware updates do not help. Some users sent their phone in for repair but not with huge success.
But not every device is affected by this. So far I did not notice that behavior with my phone (G800F).
I guess it is a hardware issue as not every device is affected and the error gets worse after some time.
The only way to diagnose what's wrong with the device is to check the adb and kernel log (at least the last kernel log before reboot might be available at /proc/last_kmsg). But this would require rooting the device which in turn would void the warranty. It would also be interesting if those reboots also occur with CM 12 (installing this will also void your warranty).
So it seems that sending the device in (without a great chance of repair) is the only option that Samsung gives you without loosing warranty.
Alternatively you also might want to wait for the official Lollipop release and hope that this will fix the problem.
If someone with this problem already rooted his device it would be interesting to get the log files (adb + kernel) of the times of the crashes.
Thanks for your reply, so it might be a hardware problem after all
I have a weird problem my note 5 freezes sometimes when I try to unlock it and takes at least 8 to 10 seconds. Whatever taps I make during the time the fone is frozen it remains unresponsive but after a few seconds it responds to all the tap commands but after 10 seconds.
But after that initial problem it is perfectly normal and responsive.
How do I fix this issue and is it due to the aggressive ram management that it takes some time to load the home screen etc.
Wanted to know if anyone is facing this same issue and if there is a solution for it.
Thanks
Note 5 sm-920I model
I am also facing the same problem, it happens to me once or twice a day. I have the SM-920C model
have you set fingerprint as ur screen security ?
i've got this problem too. was happening more when i had PIN lock set up. it hasn't really happened in the last couple days so not sure if a bug or anything...
Same issue here. At first I thought it was due to fingerprint unlock. Changed it to PIN unlock and it still happens. It only happens once or twice per day. Also, I experienced random reboot.
Cleaned the system cache and restarted the fone and everything worked fine for a few days than its back to being unresponsive for a few moments again and sometimes I have to soft reset my fone.
Using the fingerprint lock
Sent from my SM-N920I using XDA Free mobile app
Have you tried factory reset yet?
That would be my last resort to use as I have lots of work files and like 20000 photos which are all categorized in folders,time. In backup the categorized stuff gets jumbled. And it's too hectic and long to get it back to the way it was.
FYI I used smartswitch to transfer from note 4 it was n-910c version I think
Okay, my phone is only a few weeks old. I just factory reset it. I'll report how it goes.
Thanks hope this fixes the issue. If it fixes the issue I might have to try to back up and factory reset too. Out of curiosity which region is your phone mine is from Singapore. Note 5 64gb is not available in my region so bought the unlocked one online.
I'm from Singapore. I got the 64gb too.
I got the UAE 32GB Note 5 btw, and i'm also facing this issue. For some reason, I felt it was the S-View cover the culprit here....
I doubt so cause I don't use the S-View cover.
Same issue for me as well. Recently bought note 5 - 64gb and it freeze for few second when i press the home button (fingerprint) . Its irritating especially when you need to use the phone urgently. Wonder what is the problem. Anyone reset factory and its working fine ? From Singapore
Ok this is what worked for me.
1- Turn off your note 5
2- Press the volume up button and home button together
3- while keeping it pressed Press the power button
4-It will open The system screen find cache and clear it- (DO NOT DO ANYTHING ELSE) once its done choose the restart option
5- I also got a 33 to 40 mb update yesterday. Do not update from the fone use smart switch to update it will download a 1.4gb file meaning it will reinstall the system.
My fone for 2 days now is not freezing. before the problem occurred at least 5 to 6 times a day.
Just in case make a backup although i didn't loose any
data .
Let me know if it works for any of you.
Good to hear. It's my third day since I factory reset and no issues so far. Let's monitor after a few weeks if the problem returns. If it does, it might have something to do with the system cache or something.
What models are you using perhaps it's a particular model?
SM-N920I
Installed a software update version N920IDVU1A0H6/N920IOLC1AOH2/N90IDVU1AOH3 (39mb) and the issue happened again.
I just got my note 5 two days ago and im experiencing the same
Hi Guys,
I have this phone for many years, but suddenly the random reboots started approx 2-3 months ago, running originally KitKat 4.4.4 at this time. Before that I was rooted the phone and I supposed it could be something with that. However, flashing back & factory resets didn't help at all, clearing dalvik caches as well. What I tried up to now:
1. Upgraded/Downgraded the bootloader -- no change
2. Tried different recovery modes -- CWM & TWRP(the current one)
3. Different ROMs -- no change, the sudden restarts persist.
(4. Updated the radio -- the signal got quite better)
Three days ago I've upgraded to Lollipop 5.1.1 (the Cyanogenmod 12.1), the same story continued after a while (different applications installed).
There's one thing for sure: flashing the factories always results into a very stable phone at the beginning, installing some more applications leads to the same state -- random and frequent restarts.
I've checked the hardware -- the power button looks ok, it's definitely not the main cause b/c it reboots without touching! The CPU temp & free memory look quite good too.
Now, the current situation is as follows:
- flashed ROM (official one): 2016-03-03 Poland (T-mobile) 4.4.4 I9305XXUFOL2 I9305TPLFOL2 (seems like the most stable till now)
- installed ATK (Advanced Task Killer) -- configured to kill all applications aggressively when the screen goes off.
For me it looks like the ATK helps much, although I don't know the reason. Also, memory checked, I've executed all kind of possible tests up to the phone -- all appears as OK. Also, I don't know if it's related to the issue but I moved all possible apps installed to the SD card. The internal memory has been formatted via TWRP before the last ROM installation... Does anyone have any idea what could be the reason for the sudden restarts? It restarts even in Safe Mode, without any obvious reason and not touching the phone at all. The CPU load at the times of restart is quite low, the temperature as well. I doubt if the RAM is corrupted or maybe the NAND has some bad blocks. Are there any useful utils for tests that could be executed?
PS: I attach some log file, which I gathered once I was running the Cyanogenmod 12.1 (Lollipop). As I stated above the situation is the same when running 4.4.4 and 5.1.1. Sometimes after such a restart, it sticks in a boot-loop (if I boot manually via the GUI in recovery or download mode it will not).
Current versions:
---------------------
Android: 4.4.4
Baseband: I9305XXUFOA1
Kernel: 3.0.31-4282983/[email protected] #1
Build: KTU84P.I9305XXUFOL2
SELinux: Enforcing
Recovery: TWRP
I beg for your help on this! Cheers!
Same problem here...
Hi there
I'm having this same annoying issue with my Samsung GT-I9305. It suddenly restarts without doing absolutely nothing but looking at the screen or scrolling a text or just sending a sms/whatsapp/whatever.... I started trying to restart the phone (nah) turning it off and back on (nah) changing the battery for another one that I have here with me (nah)... After that, I extracted the SD Card and leave the phone only with internal storage (again, nothing happened but restarting randomly). I tried not installing apps such as FB, even Pebble App or just stopped sycronizing my phone with my Pebble Time via Bluetooth, but with the same and well known result: still restarting suddenly. I have noticed that when Google Play detects that there are few apps with a newer version asking to be updated, the phone restarts too! I tried deactivating this option in Google Play, just letting me to decide when and how to upgrade my apps, but It seems that it still detects the app upgrading needs and keep doing it the same way.
About a year ago, I found the same problem with my phone, but in that time it was related to the power button, it seems that it was pressed all the time and the device felt into a rebooting cycle. I check some blogs and I solved the problem cleaning the button with this electronic cleaning spray. I almost drowned my Samsung but I let it dry for a few hours. It worked fine, until now.
My cellphone is still in Android 4.3 (I9305ZHUCNB1) I don't know why I can't upgrade it to a newer version, even when I see that the 4.4 is available for this model. Right now, I'm thinking about change the cellphone and just forget the whole problem. But I'm just exploring again to see if I can find a last solution that tackles this annoying issue.
Did you manage to solve this problem??
Thanks in advance!
Unfortunately not, I had to buy a new phone. I guess the processor or other element suddenly broke, there's no other explanation to me. Also, as you see no any reasonable support in the forum.. Anyway, wish you a good luck with this.
Not so good here too...
Thank you. But unfortunately for me too... Today my phone went black screened suddenly, when booting only got to Samsung GTI9305 logo... I tried to restart through secure mode and the other one you get pressing power plus home plus volume high, and when tried to do a cache cleaning and rebooting it showed some mmcblk failed issues. So I couldn't do so much to revert this situation. I already bought a new phone, not Samsung of course. I have read that some people had the same problem as me just because they let the battery reach a very low level in one opportunity, and something in the internal memory went broke. So it was a great phone, for three years and half, but it's so bad that it fails this way unexpectedly and without any apparent reason...
Yeh... There's no much support here, especially with old flagship cellphones...
fjpp81 said:
Thank you. But unfortunately for me too... Today my phone went black screened suddenly, when booting only got to Samsung GTI9305 logo... I tried to restart through secure mode and the other one you get pressing power plus home plus volume high, and when tried to do a cache cleaning and rebooting it showed some mmcblk failed issues. So I couldn't do so much to revert this situation. I already bought a new phone, not Samsung of course. I have read that some people had the same problem as me just because they let the battery reach a very low level in one opportunity, and something in the internal memory went broke. So it was a great phone, for three years and half, but it's so bad that it fails this way unexpectedly and without any apparent reason...
Yeh... There's no much support here, especially with old flagship cellphones...
Click to expand...
Click to collapse
Sorry for bothering this thread also... I got success by replacing the display!