Related
The sticker opened way too easily and..
the phone had fingertips on the back cover and on the touch buttons on the front...
Is this normal? I'm getting really pissed off....
Maybe they just opened it to chek it out. Chek the time on the calls. Thats a definate to see if they actually used it
No thats not really normal. Specialy the finger prints
....
Can they not delete the calls / info / any tracks ?
Also is it normal to just have the phone inside the box without any protection at all on the front? It was just the box cover and then I could see the phone straight away, not a single paper / plastic , u know sth for basic protection.
When you open the box the phone is right there. Normally a sheet of plastic (a really ugly screenprotector) is protecting the phone. Seems your phone has been used before. Maybe in the shop the show people some features, maybe by someone who didn't like it and returned the package..
Where did you get it from?
Vnp, a normal (real ) shop in Athens Greece.
Milenco, now that u mentioned the ugly screenprotector, it does have it - my bad.
Well...
according to this video, mebbe there is nothing wrong?
http://www.youtube.com/watch?v=PpLWF2HRTO4
I switched it on and it says
"Preparing the device for first use. Please wait... bla bla"
So, all is cool??
And now I have to set up the screen.
my bet is that one of the reps at the store had opened it to check it out or show a client. i work at telus and customers usually want to see the phone, so this would explain what happened with yours
Call history is blank, so I guess all is ok.
Thanks for the help guys
1st impression of the screen is "WOW"
And touch Flo 3d seems pretty responsive
CALL DURATION @ device - settings-call duration SHOWS:
Incoming: 2hr 36 min 17 sec
Outgoing 2hr 29min. 15 sec.
Should I get REALLY pissed off??
the phone was used and then a hard reset was done.
this results in the message "...for the first use".
time to do a nice chat with the vendor.
I just called him, he seemed surprise of course.
I'm going there tomorrow to get a new one.
.....How nice...
Nice, as I was told in another forum,
the @#! SOLD AN ASIAN PHONE AS EUROPEAN ONE...
Garret said:
Nice, as I was told in another forum,
the @#! SOLD AN ASIAN PHONE AS EUROPEAN ONE...
Click to expand...
Click to collapse
Then you may be in trouble if you need to take advantage of the guarantee and all. Are you sure the store is going to support it - because ACE Hellas certainly won't!
It's perfectly legal to import it themselves instead of going through the official distributor. However, I think there is a EU law that states that parallel imports have to be from the same area*...
Why buy it from that shop anyway? Was it cheap at least?
Hello all,
I bought a HTC Touch Diamond on August 13 because my
old smartphone (a HTC/Qtek S200 which I LOVED) was broken.
In the phone shop, I told the salesman that my main interests
were good WIFI (Wireless LAN) and navigation capabilities.
He recommended me the HTC Touch Diamond.
He said it had a built-in GPS and would be compatible with my
existing navigation software. Indeed it was.
Initially, the Diamond performed fine though it got noticeably
warm with an active WLAN connection. Also, when using it
in the car for navigation, it gets incredibly hot. Not just
warm, the lower half of the plastic back cover is almost
too hot to touch.
After a few days, the WLAN connection started dropping its
connection all the time, requiring a soft reset to get it going
again. Often, the Opera mobile browser would cause the
phone to lockup completely, also requiring a soft reset.
Over time, the WLAN stability deteriorated further and further
until it refused to initialize the WLAN chip at all. Clicking the
WLAN symbol in the Comms manager would briefly display the
"hourglass" symbol and subsequently nothing happens at all-
the WLAN just stays off. A hard reset didn't work either
(just killed all my data - otherwise no beneficial effect).
I can't say it really surprised me, given the extreme temperatures
this phone generates.
Because at this time my mum was hospitalized with cardiac
problems, I had no opportunity to return it to the phone
shop within the first few weeks.
Instead, I called HTC and they gave me a repair ticket and had
the phone collected from my home by UPS, sending it to the
"Eurotwice" repair centre in Belgium. I included a full error
description with the phone. Two weeks later I received the
phone back with a note that "no error had been found".
Bummer. I don't know what the heck these guys tested, but
a simple click on the WLAN symbol would have shown them
immediately that the WLAN is broken.
So, I called HTC again and was given another repair number
etc, and my phone was collected for the second time on
September 24 for yet another repair attempt. Today is
October 20, so I called HTC to inquire what's taking them
so long.
They called the repair centre and it turned out they're waiting for
replacement motherboards to arrive from Taiwan. It might take at
least another 10 days, they said, "with luck".
All in all, my brand new Diamond has been in repair for a
total of 6 weeks and I still haven't got it back. It remains
to be seen if it'll work as advertized after the repair. If so,
I guess it'll be "luck". I'm keeping my fingers crossed but
my gut feeling tells me that Diamonds aren't forever.
Hi,
i am in the same situation...
Also here in Italy there are no spare parts for the diamond (i am waiting for a new mainboard)
Mine is in the repair center from the first days of september....
Seems that they are waiting the same spare parts shipments from taiwan, but never arrives...
I had to send mine off to be fixed as well....twice.
I couldn't receive any signals on my phone so i sent it to be fixed. got it back after about 5days, and the phone was fine..........for a day. Sent it off the next day and this time it took just over a week. From the repair form it says they replaced the mainboard. It works perfectly fine now.
Hopefully i won't have to send it away again.
houying83 said:
I had to send mine off to be fixed as well....twice.
I couldn't receive any signals on my phone so i sent it to be fixed. got it back after about 5days, and the phone was fine..........for a day. Sent it off the next day and this time it took just over a week. From the repair form it says they replaced the mainboard. It works perfectly fine now.
Hopefully i won't have to send it away again.
Click to expand...
Click to collapse
Hi,
In which country?
thanks
Mine was in repartion too... They had to change the mainboard because the device didn't start anymore... It did only the boot up sound, but no screen, no lights....
But I don't think it is the heat! Else much more people would have the same problems... I think we had the "bad" model. Mine works fine now too, had some problems to get a signal with the GPS, but it works noch really fine!
Do you think that the replacement motherboards are technically different/more reliable than the "originals"?
Today I had the opportunity to play with an Iphone 3G.
It's cool (I mean, it doesn't get warm).
Hi, everytime i turn on my diamond, it just shows white noise. Does that mean it's bricked ? Sometimes i might get lucky and it'll run normally but then restart itself and show noise again. I tried entering bootloader and reflashing spl and ROM, and it all goes well but it never flashes on. It'll get stuck at 0% and on the computer, it'll say that there was an error. I need to reflash the original spl and rom before i send it in so the warranty doesn't get voided.
Hi, I have had a major problem with my diamond for the last 2 months now...
Basically, my problem has the same symptoms as your phone, (I.E. the screen may freeze on bootup, showing a snowy effect), as well as freezing consistently for no apparent reason....
Anyway, the problem that I am having is heat related...
(I know, I know... Please read on for more information)...
When I say heat related, I dont mean that my Diamond is too hot to hold...
My Diamond only works when the ambient temperature is around 10*C or below 15*C...
Any temperature above that (room temperature), and the phone will work for a minute or so.....
HTC Support in Australia has acknowledged that there is a problem with the phone, and have told me that the phone was shipped from Turkey, and that I should contact them for warranty service...
However HTC Turkey have been close to useless when replying to my problem.
I suggest you check to see if the symptoms are the same as mine, and if so, get on to the HTC Customer Dont Care hotline for your country, and see if they are a little bit more helpful when it comes to this problem, than HTC Turkey have been with me !
(2 months and still waiting for an address to send my HTC Diamond for warranty repair)....
For those of you wondering what symptoms, and what I have tried to fix the problem... Read On.....
To flash your phone to its original ROM, try cooling the phone down (Place it in the fridge for 10 minutes or so, then attempt to reflash)....
It took me 15 attempts before I got it to flash 100% (The thing would warm up, then crash)...
Please note : reflashing the ROM did nothing to fix my phone.
---------------
Here is one of the emails that I sent to HTC Australia Support (HTC Australia was very very helpful, and I sincerely thank them for trying to help me out)...
Hi Amr, (HTC Australia)
Thankyou for your advice in regards to the HTC Diamond Phone.
Ill try and describe the symptoms a bit better so as you may have more of an idea about the problem that I am experiencing.
At the moment, if I do a memory clear, at room temperature, (25*C) the phone will display the following
1) The Touch Diamond Boot Screen
Roughly 30 seconds later....
2) The Green Windows Mobile Preparing your device for first use. Screen
This screen will be displayed for about 45 seconds... At this point the device will do either of the following
a) It will reset, vibrate, and then show the Touch Diamond Boot Screen Again, though sometimes the screen is garbled (Has lines and/or a snow effect through it)
or
b) The device will hang, typically with the screen being garbled much like above.
When the device hangs, all the buttons (Except the reset button) no longer function.
Resetting the device using the reset button will reboot the device fine, but at this point it will always hang when the boot screen is displayed.
Removing the battery, waiting for say 30 seconds, then replacing the battery and trying again results in the device still hanging at the boot screen.
At this point, the temperature is not hot... I would honestly say the temperature is only 5*C more than room temperature.
Before I had this problem, the phone would get much hotter than this, but It never got to a temperature that I would call extremely hot....
The only reason why I "Think" it might be temperature related is that If I leave the device to cool down to room temperature, then I can repeat the steps above,
without the phone hanging at the boot screen...
Also, If I have the phone next to a fan, with the back off, I can usually get the phone to boot up, and I can calibrate the touch screen,
and the phone will proceed to customise itself.
To be honest though, it doesnt usually complete this last step successfully, and will hang during this proccess....
I havent been able to get the phone to the point where the phone has displayed the touchflo interface for over a week now, however the windows OS functions ok until the device hangs.
This is what I have tried so far...
A Clear Memory, as well as a clear memory and format using the Start->Settings->System-> Clear Software Function...
I have also tried to clear Memory, and Format moviNAND using the Volume Down, Enter, Reset - then Volume Down Method
Using these methods, the phone will clear its memory successfully, it will then reboot, and depending on how long the phone has been on for,
it may, or may not progress past the Touch Diamond Boot Screen...
Because I cannot get the phone to reliably boot up, I cannot establish an Active-sync connection, So I have not been able to try the ROM Upgrade Yet.
If the phone is faulty due to user negligence (I.E. There is something I am doing wrong software wise), then I will be more than happy to pay to get the problem rectified,
however, I can honestly say that I am stumped as to what could be causing this problem, let alone how to fix it....
The phone is in immaculate condition, is only 2 months, 2 weeks old now, has always been protected by a leather pouch, and also has a screen protector on it.
Understandably, the phone has been babied since I bought it new, and I am somewhat stressed at the prospect of it failing so early in its life cycle.
The Phones Serial Number is HT82GN55656
The phone was bought from a company in Hong Kong.
I contacted the company that sold me the phone and they had this to say
As the items were originally distributed abroad, therefore it does not come with the Australian warranty. However, sometimes the local service centre may still provide official warranty service if you provide them with our company invoice. In cases where, the local service center refuses to warranty the item, you may send the item back to the overseas supplier for a warranty service (12 months).
To be honest, this company has been less than helpful with any inquiries in regards to warranty.
If you could let me know how I should / could proceed with getting the phone repaired under warranty, I would greatly appreciate it !
Thank you again for your help in this matter
Kind Regards
Matti Jones
As I pointed out before, I stuck the phone in a fridge (Powered Down, no battery) for 15 minutes, which chilled the phone well below room temperature...
I then flashed the phone successfully with the latest Official HTC ROM.
(The flash process would take awhile around the 13% mark, but would progress smoothly after this point)...
I then chilled the phone again, and was able to calibrate the screen, and the phone was able to do its customization stuff that it does after the initial calibration and setup...
Finally, I chilled the phone again, and was able to boot it up into the touch flo interface, and open programs (However I couldnt test the phone function, because of the amount of time required to SIM unlock, and power up the phone functions).....
----------------------------------------
Honestly, I am not impressed....
HTC Australia didnt confirm it, but it sounds like a few of these phone have this fault, but they cannot trace it back to a root cause.
The phone worked brilliantly for the first 2 months that I had it.
It just got worse and worse over a period of 2 days, to the point where I cannot use it unless I place it in a fridge for 15 minutes to power it up
i didn't know anybody else had the same exact symptoms. Everything you just stated matches exactly what has been going on with my phone. However, I have already sent it in to the Taiwan company from which i bought the phone. And i did not reflash the spl or ROM, so there is a very very very very near 100% chance that they will void the warranty...unless my dad can smooth talk them out of that =]. But as soon as i get any sort of news back, i will let you know. Perhaps because it isn't a software issue, it might not void the hardware part of the warranty (unless they're assholes).
Same Problem
Same problem with my diamond, I have sent it to Service center, and its 50 days now I have not got my phone back. They have not even done anything, they are waiting for some part to be replaced, which was not available there.
Lets hope it comes back with everything working fine.
Total 3 problems with my HTC touch diamond -
1. Freezing, finally not booting
2. Wifi did not work, this problem started with in a week I got my mobile\
3. Sound problem, when I am talking on phone, other person gets very little voice there.
It seems HTC is using cheap h/w parts, I don't think next time ever I am going to buy any mobile from HTC. Two mobiles I purchase from HTC, both of them were very bad in hardware quality.
Pissed at HTC Now
You think that's Bad !!!!!!
70 Days so far just trying to get HTC to tell me where the F*** I should send my phone for warranty repairs !!!!!!
Contact Warranty Service in Australia, they tell me to send it to the place of purchase (Hong Kong)...
I contact the place of purchase, and they tell me to go through HTC global warranty.....
Ok... I think to myself....
I contact Australia Tech Support (The ONLY helpful person I have spoken to from HTC), and exchange 10 or so emails, to discover that I must contact HTC Turkey for my warranty issue....
Deep breath from me now.....
I contact HTC Turkey, they reply asking for the Serial Number and symptoms.
I send them a copy of the 10 or so emails with HTC Australia, and receive no reply !
I send a couple of emails to the helpful HTC Australian tech support guy, politely asking if the issue could be escalated to upper management....
I get a reply saying HTC was trying to contact me on my mobile number (Yep, the mobile number which is my FAULTY Diamond Phone)...
Another week passes, and finally I start cracking the SH!TS with the helpful HTC Aus Guy...
Same Day, I get an email from HTC Global Warranty....
The Message, I must contact HTC Turkey for Warranty Repairs....
For [email protected]#$s sake.... Is HTC Global Warranty Service run by a bunch of [email protected]#$%wits ????????
So now I'm on Week 7 trying to contact HTC Turkey (Looks like another long winded, pointless and mind numbing international phone call again !)
I would be so p!$$ed but the phone only worked for 5 weeks before crapping out...
Short of going on a murderous rampage at HTC in Turkey, I have NFI what I should do next !!!!!!!!
HTC, if you are reading this, You can shove this Diamond up your @$$ !!!
Chill
Yep you are having a bad service.
If you can't use your phone that means it's not fit for the purpose for which it's been sold Do you have the equivalent of what we get in the UK your statutory consumer rights?
Consumer complaints comission or something similar?
mijxyphoid said:
You think that's Bad !!!!!!
70 Days so far just trying to get HTC to tell me where the F*** I should send my phone for warranty repairs !!!!!!
Contact Warranty Service in Australia, they tell me to send it to the place of purchase (Hong Kong)...
I contact the place of purchase, and they tell me to go through HTC global warranty.....
Ok... I think to myself....
I contact Australia Tech Support (The ONLY helpful person I have spoken to from HTC), and exchange 10 or so emails, to discover that I must contact HTC Turkey for my warranty issue....
Deep breath from me now.....
I contact HTC Turkey, they reply asking for the Serial Number and symptoms.
I send them a copy of the 10 or so emails with HTC Australia, and receive no reply !
I send a couple of emails to the helpful HTC Australian tech support guy, politely asking if the issue could be escalated to upper management....
I get a reply saying HTC was trying to contact me on my mobile number (Yep, the mobile number which is my FAULTY Diamond Phone)...
Another week passes, and finally I start cracking the SH!TS with the helpful HTC Aus Guy...
Same Day, I get an email from HTC Global Warranty....
The Message, I must contact HTC Turkey for Warranty Repairs....
For [email protected]#$s sake.... Is HTC Global Warranty Service run by a bunch of [email protected]#$%wits ????????
So now I'm on Week 7 trying to contact HTC Turkey (Looks like another long winded, pointless and mind numbing international phone call again !)
I would be so p!$$ed but the phone only worked for 5 weeks before crapping out...
Short of going on a murderous rampage at HTC in Turkey, I have NFI what I should do next !!!!!!!!
HTC, if you are reading this, You can shove this Diamond up your @$$ !!!
Click to expand...
Click to collapse
I have a Touch Pro and fortunately I have had no such issues regarding the low temperatures you need to get it to boot up. Where did you actually purchase your phone? Did you get it through Vodafone or did you purchase it through a website or through overseas travel and as such not associated with Vodafone? I steer away from the latter as there is always the possibility of having to ship a phone overseas for warranty purposes. I had a TyTn II before this and when the touch screen failed and even (and this problem is not normally covered in warranty) the chrome interface peeling off I have had nothing but good experiences with HTC. I contacted them straight away though mentioning that I am a user of mobile phones for over 20 years and that I am very influential to many people including businesses who are looking for reliable good phones for which I would recommend them to purchase. This is all true and I must admit HTC were very efficient in getting the work required done as a top priority at the HTC repair centre PHONETEC in Nunawading, Victoria. That is where the work gets done to Australian spec HTC Phones which include Diamond and Pro.
I am sorry you aren't getting the results you are wanting but unfortunately there are differences in a few areas between phones shipped to Australia and phones shipped to other overseas markets and one reason I would expect this is because of the different climates ( some much colder than here in Aus) and I can see that there would be issues if you bought a phone that would normally be destined for a colder climate than one for Australia where temperatures can reach well into the 40's in some places including Melbourne (don't hear to much about 40's in Sydney haha Just had to include some weather interstate rivalry).
Anyway I wish you all the best getting it fixed. If you did not purchase through Vodafone or any of the other Australian telco providers I would hope that next time you would because their phones are fixed here when any problems occur and lets face it most things with technology in it do at some time and these phones being pocket PC's are more likely to have issues than a standard phone due to the complexity of our devices compared to your standard phones.
John
P.S if you want quick action another thing that doesnt hurt is to get threatening with the old consumer affairs drivel and media drivel if a satisfactory response is not recieved within 10 business days.
HTC is not to blame!
Ok, here´s the wise-a*# answer:
Now why did you buy your phone outside from the country you live in?
I quess because it was cheaper. You basically bought the pda on the grey market which is disliked by the manufacturer due to different reasaons. E.g. the differente warranties that have to be given according to the different laws of different countries. Sometimes the hardware and/or software packages differs from country to country. Also the wages for the support center employees differ, taxes differ and the rent for buildings or shop space differ between different countries. Those costs are included in any product sold worldwide and that´s why the pda costs less e.g. in Turkey. A global support usually only gives you advice on who the correct contact is, you can speak to.
So why should the HTC dependence in your country, which was absolutely not involved in your acquisition, do something for you? Because you tried to beat the system and save yourself some money?
The deal is to pay a bit more in a local store and get a fast and proper support or to buy it via internet on the other side of the world and spare some money.
If your device fails you have to return it to the destination, the device was primarly delivered to,in this case by HTC to Turkey. In Turkey the mindset is a compelete different, their language, their workings speed ...
Also taking legal action in foreign countries is quite difficult.
So in this case unfortunately you have to pay for saving.
I really don´t think that htc is to blame here and its shown why many people don´t import technical gadgets by themselfes.
Still hope things will work out for you.
bye,
Thilo
HTC is HTC anywhere in the world.
The only problem with taking to your local reseller for quaranty reasons is that he can't use any other WM version after the repair , other than that of the original device. So if it is a turkish rom and your phone is defective , even if they replace the board , you will still end up with a turkish rom and a board shipped from turkey.
INTERNATIONAL WWE guaranty , means just that!!!
So I received my 16 GB and really like it. However I do seem to have the left side of the screen slightly raised, as well as some screen flicker.
May try to get it exchanged - What time frame does this have to happen with the Play Store? Do they send you a new one then you send back the old one?
After waiting an hour on hold, I finally spoke to someone. They took down my email and said someone will contact me within the next 24-48 hours.
Honestly, I'm never going to buy another piece of hardware from google again.
Foxman2k said:
So I received my 16 GB and really like it. However I do seem to have the left side of the screen slightly raised, as well as some screen flicker.
May try to get it exchanged - What time frame does this have to happen with the Play Store? Do they send you a new one then you send back the old one?
Click to expand...
Click to collapse
My experience thus far.....
Google unable to cancel overpriced preorder
Cancel order at other retailer ($40 cheaper).
Preorder arrives, notice that device as been sealed, seal was broken, then resealed.
Turn on Transformers, looks amazing! Stop video and notice screen is not responding.
Notice left side in portrait mode is raised, apply pressure and touch function resumes (keep in mind this tablet is now 30 minutes old already defective)
Notice dead pixel
Call Google and was on hold for OVER an hour (obviously I'm not the only one having an issue)
Finally get someone on the phone who has absolutely no clue about what to do.
Says they'll offer a new replacement
Instead of providing an RMA#, they said the issue will be "escalated"
Still no RMA#, still sitting out $279 with a defective tablet.
Hope you get this resolved.
Does anyone have any experience with the process?
I'm getting mine RMA'd as well. Mine has the screen coming loose from the adhesive on the left and right side when holding the tablet in portrait mode.
I was on hold for over an hour before I spoke to someone. He had never heard of my problem before and he's said he's taken hundreds of calls over the past few days. I'm getting mine RMA'd but he said a Tier 2 support person is going to be contacting me through email (why, I don't know.) He also stated that they would send a return shipping label so I can send my original one back.
Still waiting on the email, granted it's only been about 2 hours since I spoke to the rep.
Itsfugginhot said:
My experience thus far.....
Google unable to cancel overpriced preorder
Cancel order at other retailer ($40 cheaper).
Preorder arrives, notice that device as been sealed, seal was broken, then resealed.
Turn on Transformers, looks amazing! Stop video and notice screen is not responding.
Notice left side in portrait mode is raised, apply pressure and touch function resumes (keep in mind this tablet is now 30 minutes old already defective)
Notice dead pixel
Call Google and was on hold for OVER an hour (obviously I'm not the only one having an issu!e)
Finally get someone on the phone who has absolutely no clue about what to do.
Says they'll offer a new replacement
Instead of providing an RMA#, they said the issue will be "escalated"
Still no RMA#, still sitting out $279 with a defective tablet.
Click to expand...
Click to collapse
I feel your pain.
Received my tablet yesterday and noticed that the seals had been broken and then resealed. Charged up my tablet completely before turning it on. Upon turning it on I was greeted with the lovely message of "Unfortunately, Nfc Service has stopped.". I click OK and it keeps popping back up. Cannot do a dang thing on this tablet.
And I also have the issue where my screen is slightly raised on the left side.
Called Google and after being on hold for an hour was told the arrival date of my replacement was TBD. Hopefully I will get a call/email today from the 2nd tier. With my luck Google will charge me for shipping...
I'm having the same bad experience as everyone else.
Google Play store = FAIL!
Last time I preorder hardware from them. Poor delivery, poor quality control, and poor customer service. People shouldn't have to wait hours on hold to talk to someone who has no clue how to do returns or exchanges.
Luxferro said:
People shouldn't have to wait hours on hold to talk to someone who has no clue how to do returns or exchanges.
Click to expand...
Click to collapse
In fairness there's only an hour-long wait because of the amount of people ringing up to ask where their tablet is. Although I agree, they should have a separate repairs/returns call stream to handle those calls directly.
I called them last night, was on hold for 55 minutes, told them of my issue (dent on Nexus 7 out of the box), guy said he will need to escalate the issue, asked for my email address, and that they'd contact me within 48 hrs. 2 minute conversation with the guy total.
I've received an email about our conversation and currently waiting for a real response...
same boat, on hold for about an hour last night, spoke to someone about my backlight (bottom of screen doesnt always light up) said they will escalate and contact me within 48 hours. BS, last time I order from google.
AT&T Galaxy S3, unrooted, stock rom 4.4.2.
So yesterday on my way out of the office, I noticed that Accuweather said it was 95 degrees outside but the weather card on my Gear Live said it was 72. Weird, but whatever.
On the way home my wife sent me a chat via hangouts, and I replied using voice from the watch.
At home about a half hour later, I tried to set a reminder using "ok, google"....and nothing happened. Tried 7 or 8 times to get the watch to recognize the command with no luck. So then I tapped the watch face to try to get it to start listening so I could set a reminder and it couldn't hear me. It just went to the list of commands. Now even in hangouts it doesn't recognize that I'm speaking.
I'm using the Google Now Launcher on my GS3. I have Ok Google Everywhere turned on there, and in the voice search widget I can see the microphone icon go to "deactivated" when I do the wrist gesture thing on the watch to get it to start listening to me.
It's almost like my microphone hardware went bad
I've rebooted the watch several times and the phone as well. I am using Airwatch MDM and it was updated July 31st. I am not sure if "Ok, Google" has worked since then because I'm not sure I used it this weekend.
I think my next steps are to remove Airwatch to eliminate that variable, but it's required for me to get my work email and calendar on my phone.
Anyone else had a similar problem? Any suggestions?
I had something similar happen to me a few weeks ago. I would say "OK google" and nothing happened. After a couple of hours though, it started working and hasn't happened since.
Sent from my Nexus 5 using Tapatalk
So--in this order--I've reset the watch, removed Airwatch, decrypted the phone, reinstalled the Wear app....and I got nothin.
Paired it with another phone and same thing.
Called Google, went through all that again while on the phone with a tech (bless her heart, it can't be easy being tech support for a brand new product that pretty much only technophiles buy).
40 minutes later...She had to pass it on to level 3 or whatever, and I'm expecting to be contacted within 48 hours.
I'm having the same issue. Did you get any solution?
I'm having the same issue. Did you get any solution?
I hope it's not a hardware issue.
I had a similar issue (voice completely stopped worked... ok google, as well as touching the screen and then giving a command). I did a complete device reset twice, as well as used the toolkit to wipe/reinstall. Nothing fixed it. Called google, who just confirmed that I did everything they would have, and had a new device shipped out to me. I have to return the broken one. Called them Monday morning and had the new device Tuesday afternoon
vladthedog said:
I had a similar issue (voice completely stopped worked... ok google, as well as touching the screen and then giving a command). I did a complete device reset twice, as well as used the toolkit to wipe/reinstall. Nothing fixed it. Called google, who just confirmed that I did everything they would have, and had a new device shipped out to me. I have to return the broken one. Called them Monday morning and had the new device Tuesday afternoon
Click to expand...
Click to collapse
So I, too, called google and they shipped me a new watch under warranty. I'm glad I'm not the only one who's had this problem, BUT....
Now my *NEW* watch has done the same thing!
wizardPC said:
So I, too, called google and they shipped me a new watch under warranty. I'm glad I'm not the only one who's had this problem, BUT....
Now my *NEW* watch has done the same thing!
Click to expand...
Click to collapse
I too am on my third watch being shipped out today in fact. New one worked just fine for 2 weeks and then no microphone at all even after a compete device reset.
Add one more to the list. Just got off the phone with Google, sending me a new watch. I am admittedly a bit nervous, hearing that even the replacements are having the same issue. I wonder what the refund protocol would be in that case?
Just an FYI for anyone down the road, they do put a hold on your card for the cost of the watch, and say it will be released "within 21 days" of receiving the defective unit.
Herb.Grinda said:
Add one more to the list. Just got off the phone with Google, sending me a new watch. I am admittedly a bit nervous, hearing that even the replacements are having the same issue. I wonder what the refund protocol would be in that case?
Just an FYI for anyone down the road, they do put a hold on your card for the cost of the watch, and say it will be released "within 21 days" of receiving the defective unit.
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I was told if the 3rd one had any issues whatsoever they would issue a refund. Just an FYI
Same here.... It is randomly working for me.... Most of the times it does not work.
I have reset the watch 3 times already and seems to be working for some minutes and then it stops working again
Looking back at my calendar, I was in an extremely loud (hearing protection required) environment the day before i noticed my first watch failed and immediately before the second one failed.
I don't see anything in the manual or warranty that indicates this is a problem, but I now suspect the mic couldn't handle it.
wizardPC said:
Looking back at my calendar, I was in an extremely loud (hearing protection required) environment the day before i noticed my first watch failed and immediately before the second one failed.
I don't see anything in the manual or warranty that indicates this is a problem, but I now suspect the mic couldn't handle it.
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Interesting theory... I work in a shop where hearing protection is required, plus I go shooting at an indoor gun range. I don't remember if either prior warranty replacement happened right after extended time on the shop floor or shooting range, but i'll keep it in mind.
vladthedog said:
Interesting theory... I work in a shop where hearing protection is required, plus I go shooting at an indoor gun range. I don't remember if either prior warranty replacement happened right after extended time on the shop floor or shooting range, but i'll keep it in mind.
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I think you are right. Number 3 no longer works after I went to the range today...
I went to the shooting range yesterday and had to exchange my Gear Live at Best Buy today. The microphone clearly can't take the SPL. I would suggest not wearing your Gear Live in any environment that requires hearing protection.
Sent from my LG-D850 using XDA Free mobile app
Mine quit responding after I went shooting. My second stopped after using a saws all.
Same problem, but don't think it's hardware...
First watch I had was dead out the box. Second one was fine for a month, then occasionally it would stop listening to voice commands. Sometimes "OK google" would work, other times not. Then later it would work again. No reset or charging or any interruption between it working and not. Sometimes when "OK google works, the "speak now" screen would come up, but it would no longer listen - so it can't be a hardware thing since it heard me immediately before it stopped working, and in fact I can go back to the watch face, say "OK google" again, it'll go to the "speak now" screen, and again won't respond. Also, when it's on the "speak now" screen, after a pause it just scrolls down to the next option in the menu ("take a note", "Play music" etc). I haven't used it anywhere loud (no gun ranges or anything), and the problem is sporadic, but frequent enough to be unusable as it should be. I did all the usual to try to fix the problem (re-pairing, removing apps, resetting, restarting, including a factory reset) but to no avail.
I have sent it back for another replacement ($200 temporarily on my card...), but I'm worried about this problem, and the dead out of the box issue. If it happens again, I'm going to get a refund, and choose another watch. Such a shame because this was a Christmas gift for me.
Same problem
I was looking for someone with the same problem as mine and found this post. Happens exactly the same for me and, reading your answers I realized the microphone stopped working the day after I went to a shooting range too. In real my voice commands do not stop working at all, but I have to SCREAM besides the watch to work.
My problem is, I live in Brazil, and bought a used watch during a business trip to the USA, than I don't have the coupon, or warranty. Anyone knows if it is possible to change only the microphone? seems difficult to replace welds on this boards. I guess will I have to replace the complete main board. Does someone have done that already? It is hard to find replacement parts for these watches...
---------- Post added at 08:08 AM ---------- Previous post was at 07:52 AM ----------
Just to complete the information, according to IFixIt (www .ifixit .com/ Teardown/Samsung+Gear+Live+Teardown/27038 - remove the spaces on the beggining of the link), the microphone is a InvenSense ICS-43430 (I don't know how they know that, because on the picture, over the mic is written NL2031).
Considering this is the right component, it is really cheap to buy a replacement - store .invensense .com/ProductDetail/ICS43430-InvenSense-Inc/495200
Than lasts only the final question. It is possible to replace this component? People who gave cell phone assistance should be able to do that?
same here.
Count me in. The microphone stop, working about after 3 weeks. The problem is I live in Greece and i bought it through ebay from US so no documents nothing. Isnthere any solution on this?