Completely stock Xperia z crashed and now seems bricked - Xperia Z Q&A, Help & Troubleshooting

The phone is my mums, never rooted never unlocked just 100% stock. She was playing candy crush or something when it crashed. It never came back on no matter how much it was charged. Not detected by pc either, sent to a repair shop and they couldn't get anything to work. Can't send to Sony because the backs been opened now so I really don't know what to do
This happened before once too and that time a long charge (about 10 hours perhaps) fixed it
This time, when connected to charger the red LED appears for almost exactly half a minute then dies out and doesn't come back

hamzahrmalik said:
The phone is my mums, never rooted never unlocked just 100% stock. She was playing candy crush or something when it crashed. It never came back on no matter how much it was charged. Not detected by pc either, sent to a repair shop and they couldn't get anything to work. Can't send to Sony because the backs been opened now so I really don't know what to do
This happened before once too and that time a long charge (about 10 hours perhaps) fixed it
This time, when connected to charger the red LED appears for almost exactly half a minute then dies out and doesn't come back
Click to expand...
Click to collapse
seems like the battery gave up, change the battery and it should work

ExCuTioN said:
seems like the battery gave up, change the battery and it should work
Click to expand...
Click to collapse
The repair shop tried that
Sent from my A0001 using Tapatalk

hamzahrmalik said:
The repair shop tried that
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
You say the phone was completely stock so it couldnt have been a software error, either a hardware piece of the phone is malfuctioning or the phone died

ExCuTioN said:
You say the phone was completely stock so it couldnt have been a software error, either a hardware piece of the phone is malfuctioning or the phone died
Click to expand...
Click to collapse
Yes but any way I can fix it or is it hopeless
Sent from my A0001 using Tapatalk

hamzahrmalik said:
Yes but any way I can fix it or is it hopeless
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
trying to fix it will cost more than buying a new one because you will have to buy every hardware piece and try one at a time or as a last resort you could try flashtool (but it will need debugging activated)

ExCuTioN said:
trying to fix it will cost more than buying a new one because you will have to buy every hardware piece and try one at a time or as a last resort you could try flashtool (but it will need debuging activated)
Click to expand...
Click to collapse
It won't even boot in any mode (flash, fastboot anything)
My mums already bought a new phone I was just curious
Sent from my A0001 using Tapatalk

hamzahrmalik said:
It won't even boot in any mode (flash, fastboot anything)
My mums already bought a new phone I was just curious
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
yep its dead nothing you can do, though you could try selling the touchscreen( they are quite expensive) or any other fuctioning part

ExCuTioN said:
yep its dead nothing you can do, though you could try selling the touchscreen( they are quite expensive) or any other fuctioning part
Click to expand...
Click to collapse
Thing it'd be more trouble than it'd worth, its quite scratched. I'll just hold on to it
Thanks for the advice
Sent from my A0001 using Tapatalk

Related

Is this bricked?

To start i have no experience with "bricked" phones and could only assume to identify one if it just didnt work, so i could be way off here. I met a fellow who owns a Nexus One and he is trying to sell it as it no longer works. He tells me that he was preforming a firmware update, the phone "crashed" so he yanked the battery and since then he is unable to power it up. Im looking for more specifics on this to see exactly what is happening when he tries to power on. Given this info is it likely that his phone is bricked, and if so is there any way to fix it? Im inclined to think no, but would appre iate the opinions of others just like to make sure as he has offered it to me for next to nil. Thanks for any help.
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If he pulled the battery while flashing a radio image update, it is likely bricked.... but a bricked phone should power on to the static X initial boot image, and would stay there indefinitely.
Sounds like something else might be going on (battery dead/malfunctioning?), but I don't think it's officially "bricked" as much as "broken"
If it can't power on, I don't think there's any good in it
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Sent via the XDA Tapatalk App
Power buttons have been known to fail on a number of Nexus Ones.... maybe it's a case that the button is broke...
Think if you pull the batt while usb powered and put batt back in it will power on...
Thanks for the speedy replies. Ill wait for further info from the guy to see exactly what is happening and post again if its significant. Thanks again
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brunswick000 said:
To start i have no experience with "bricked" phones and could only assume to identify one if it just didnt work, so i could be way off here. I met a fellow who owns a Nexus One and he is trying to sell it as it no longer works. He tells me that he was preforming a firmware update, the phone "crashed" so he yanked the battery and since then he is unable to power it up. Im looking for more specifics on this to see exactly what is happening when he tries to power on. Given this info is it likely that his phone is bricked, and if so is there any way to fix it? Im inclined to think no, but would appre iate the opinions of others just like to make sure as he has offered it to me for next to nil. Thanks for any help.
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Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
If it doesn't even power on, I would just warranty the phone and get a new one.
prettyboy85712 said:
If it doesn't even power on, I would just warranty the phone and get a new one.
Click to expand...
Click to collapse
Our warranties are non-transferable, so don't get yourself stuck in a hardplace.
wesbalmer said:
Our warranties are non-transferable, so don't get yourself stuck in a hardplace.
Click to expand...
Click to collapse
I was actually referring to the original owner.
wesbalmer said:
Our warranties are non-transferable, so don't get yourself stuck in a hardplace.
Click to expand...
Click to collapse
where did you learn that? that's not what htc told me..

N1 + foam party = fail to boot

Hi, last week I was in a foam party... with my nexus one in the back pocket..
It was almost completely wet, I wait different hours and then I try to start it but it stuck at the boot ("X" symbol). Yesterday I came back at home, I change the battery, clean the phone with alcohol and put it in the rice for almost a day. I can enter into the bootloader (blackrose), I can use fastboot but the recovery (amonRa) and my rom do no boot. I flashed the radio and the recovery several times. It always bootloop when I start the recovery. With blackrose I check the internal memory, there are 2 bad blocks... not too much. The screen, all the buttons and the battery seems to work correctly but the led does not light up when I charge the N1 (but it charge the battery and without the battery but plugged in, if I try to power on the smartphone, the led blinks).
Do you have some suggestions?
ercoppa said:
Hi, last week I was in a foam party... with my nexus one in the back pocket..
It was almost completely wet, I wait different hours and then I try to start it but it stuck at the boot ("X" symbol). Yesterday I came back at home, I change the battery, clean the phone with alcohol and put it in the rice for almost a day. I can enter into the bootloader (blackrose), I can use fastboot but the recovery (amonRa) and my rom do no boot. I flashed the radio and the recovery several times. It always bootloop when I start the recovery. With blackrose I check the internal memory, there are 2 bad blocks... not too much. The screen, all the buttons and the battery seems to work correctly but the led does not light up when I charge the N1 (but it charge the battery and without the battery but plugged in, if I try to power on the smartphone, the led blinks).
Do you have some suggestions?
Click to expand...
Click to collapse
I mean, i guess this might not work since your N1 is now Liquid Damaged but try this:
Fastboot erase system
fastboot erase boot
fastboot erase userdata
fastboot erase cache
fastboot erase recovery
Note: you will need a recovery image and a rom zip so that you can test out if your N1 boots into recovery or not, if it does proceed to flashing the rom then reboot, and still Your phone has acquired Liquid Damage, nothing i have told you might work, it might not even get recognised by the Computer that is being used for the current operation, your phone might even end up in smoke...ok maybe not but you have been warned.
Hi, thank you for you reply. I tried what you said but without success, the recovery continues to bootloop (of course I re-flashed it).
Maybe I have to say goodbye to my N1 :crying:
ercoppa said:
Hi, thank you for you reply. I tried what you said but without success, the recovery continues to bootloop (of course I re-flashed it).
Maybe I have to say goodbye to my N1 :crying:
Click to expand...
Click to collapse
Not really, you can send your phone into a dealer to get a part changed well mainly the motherboard because that is dramatically cheaper than purchasing a new phone
Sent from my Nexus One using xda app-developers app
You should have stuck it in a bag of rice as soon as you got home.
Sent from my Nexus One using xda app-developers app
cpm said:
You should have stuck it in a bag of rice as soon as you got home.
Sent from my Nexus One using xda app-developers app
Click to expand...
Click to collapse
Now that he powered it on I guess its already corroded, because water+electricity = corrosion and that equals to damaged electronics
Sent from my Nexus One using xda app-developers app
humzaahmed155 said:
Now that he powered it on I guess its already corroded, because water+electricity = corrosion and that equals to damaged electronics
Click to expand...
Click to collapse
That's true, but if you search online a lot of people (e.g. youtube v=FQAUncGSVT0) were very lucky with N1 & water.
You should have stuck it in a bag of rice as soon as you got home.
Click to expand...
Click to collapse
You are totally right... but I was in Palma de Mallorca... very drunk and stupid :silly:.
Not really, you can send your phone into a dealer to get a part changed well mainly the motherboard because that is dramatically cheaper than purchasing a new phone
Click to expand...
Click to collapse
I don't know yet but probably here in Rome they will ask me too much money (>100€) if it is the motherboard. Maybe I can upgrade to an used Samsung Galaxy Nexus (~200€-280€),
ercoppa said:
That's true, but if you search online a lot of people (e.g. youtube v=FQAUncGSVT0) were very lucky with N1 & water.
You are totally right... but I was in Palma de Mallorca... very drunk and stupid :silly:.
I don't know yet but probably here in Rome they will ask me too much money (>100€) if it is the motherboard. Maybe I can upgrade to an used Samsung Galaxy Nexus (~200€-280€),
Click to expand...
Click to collapse
Good luck on your transition!
Sent from my Nexus One using xda app-developers app
ercoppa said:
That's true, but if you search online a lot of people (e.g. youtube v=FQAUncGSVT0) were very lucky with N1 & water.
You are totally right... but I was in Palma de Mallorca... very drunk and stupid :silly:.
I don't know yet but probably here in Rome they will ask me too much money (>100€) if it is the motherboard. Maybe I can upgrade to an used Samsung Galaxy Nexus (~200€-280€),
Click to expand...
Click to collapse
While your at it I still need to see the toughness of the phone if you know what I mean, how's about a drop test which YouTube is yet to see as you will be the first one to do it on YouTube
Sent from my Nexus One using xda app-developers app

Random Reboots

hello everyone,
just a quick question really, has anyone else been suffering from random reboots?
My T seams to have a mind of its own, for days on end it wont reboot, but sometimes it will reboot 3 times before I can walk to my train ( 20 mins )
I've noticed the reboots to be more common when im walking or on the move ( and listening to music ) but it does do it other times as well.
this isn't the only issue I've had with this T, I sent it off last month because it wouldn't charge when the phone died completely.
anyone have any ideas?
It seems like some sort of a hardware problem. You should request a replacement if it's possible. The phone shouldn't behave like that of course.
romcio47 said:
It seems like some sort of a hardware problem. You should request a replacement if it's possible. The phone shouldn't behave like that of course.
Click to expand...
Click to collapse
I figured as much. I'm getting quite frustrated with having to keep sending it off. this is the first phone ive bought in recent years that isn't an iPhone and there's been nothing but issues.
it makes me sad. fingers crossed I get one back with an unlockable bootloader
Did you root it? if so which rom/kernel.
If not then have you tried repairing it with pcc? Might save sending it off for several days
Sent from my LT30p using xda premium
av4tar said:
Did you root it? if so which rom/kernel.
If not then have you tried repairing it with pcc? Might save sending it off for several days
Sent from my LT30p using xda premium
Click to expand...
Click to collapse
i have rooted/flashed many times. and this was my assumption when I noticed the reboots. but I have also repaired and returned to stock with no luck. as for the Kernel, because of my locked boot loader i'm on the Stock Kernel.
thanks for the suggestion though
If you've already repaired via pcc, then it needs to go for service.
Sent from my LT30p using Tapatalk 2

[Q] HTC One, won't turn on..

To preface this, the phone is completely stock and unlocked. I've been using the phone now for about 3 weeks with absolutely zero problems. I plug it in to charge over night, wake up the next morning and it's completely unresponsive.
Won't turn on.
No LED notification light (Green or Amber)
Isn't recognised by my laptop as a disc drive either.
Any ideas, tips or suggestions as to how I can get it working again, short of calling the supplier and getting a replacement?
Thank guys.
With adb or fastboot you pc will recognize your phone?
Guich said:
With adb or fastboot you pc will recognize your phone?
Click to expand...
Click to collapse
It might do but I have no idea how to do it.
Mine just did the same thing today, it discharged very quickly this morning and now it won't even charge at all. Not sure what to do....
My god. This has also happened to me. A few others have also had this problem. Contact HTC and file for a repair/replacement. I did today. Seriously sucks because its a solid phone otherwise.
hansmrtn said:
My god. This has also happened to me. A few others have also had this problem. Contact HTC and file for a repair/replacement. I did today. Seriously sucks because its a solid phone otherwise.
Click to expand...
Click to collapse
This is a worrying trend.. So there are no other alternatives just request a repair/replacement?
It really is. I've already contacted my brother, whom is pretty high up in att, about the matter. I'd consider myself a veteran of android and I have had no progress on the fix, it seems only to be hardware. In layman terms, yes you'll have to get it replaced.
Sent from my LG-E980 using xda app-developers app
hansmrtn said:
My god. This has also happened to me. A few others have also had this problem. Contact HTC and file for a repair/replacement. I did today. Seriously sucks because its a solid phone otherwise.
Click to expand...
Click to collapse
How long would the repair take? And would they send you a replacement first, because now I have no phone.....
Sent from my Nexus 10 using Tapatalk HD
I'd say about 2 weeks at most. But no, they'll repair or replace the phone depending on the issue. Likely replace.
Sent from my LG-E980 using xda app-developers app
hansmrtn said:
I'd say about 2 weeks at most. But no, they'll repair or replace the phone depending on the issue. Likely replace.
Sent from my LG-E980 using xda app-developers app
Click to expand...
Click to collapse
I have the T-Mobile version would I be able to go into a store and request a replacement ?
Only asking because I have never had an issue like this with any of my phones.
Sent from my Nexus 10 using Tapatalk HD
drop ship
When speaking to the HTC rep., try tossing around the phrase "can you drop ship a replacement phone?" Ask for a manager if its existence is denied. Once you find someone with enough power to "drop ship" the replacement phone, they'll take your credit card, then immediately send you the replacement phone and a box to ship back the defective phone. If you don't return the bad device, they'll charge your card.
happened to me twice - try holding power button for like 1min - it should turn on then
I opened a thread about this problem, but seems only some people have this defect.
I've had this problem too, it's currently with HTC (UK) to repair or replace. It arrived on Tuesday, still awaiting to hear back.
If I hold down the power button it turns on....it happens when u charge and turn it on while stll plugged into the charger...happened to all 3 of my ones..this is a software thing nothing wrong with phone imo just don't turn phone on after full charge while plugged in
Sent from my HTC EVO 3D X515m using xda app-developers app
gemini002 said:
If I hold down the power button it turns on....it happens when u charge and turn it on while stll plugged into the charger...happened to all 3 of my ones..this is a software thing nothing wrong with phone imo just don't turn phone on after full charge while plugged in
Sent from my HTC EVO 3D X515m using xda app-developers app
Click to expand...
Click to collapse
It seems that my phone isn't dead after all. Holding the power button down does seem to work... It's a strange bug..
I don't get why people turn the phone OFF in the first place? I never turn my phone OFF at all. I sometimes restart the phone but that is it.

Hard Brick, Qualcomm download mode

Looks like my HTC One is bricked.
What pisses me off is I didnt do modify anything except S-OFF couple of weeks ago before the 4.2.2 update.
All stock.
Was about to turn off my AC with the One, and it just would turn on.
Charging light is off, connecting it to PC shows its identified as QHSUSB_DLOAD.
Seems like it's qualcomm download mode. No ADB no Fastboot, no nothing.
No idea what happened to it.
QPST software detects it is in Qualcomm download mode, and probably allows flashing a new boot image and phone image. Any idea how to push the boot image to the phone using QPST?
Thanks,
Nemesis_00 said:
Looks like my HTC One is bricked.
What pisses me off is I didnt do modify anything except S-OFF couple of weeks ago before the 4.2.2 update.
All stock.
Was about to turn off my AC with the One, and it just would turn on.
Charging light is off, connecting it to PC shows its identified as QHSUSB_DLOAD.
Seems like it's qualcomm download mode. No ADB no Fastboot, no nothing.
No idea what happened to it.
QPST software detects it is in Qualcomm download mode, and probably allows flashing a new boot image and phone image. Any idea how to push the boot image to the phone using QPST?
Thanks,
Click to expand...
Click to collapse
no clue if he can help but worth trying http://forum.xda-developers.com/showthread.php?t=2363516
Toxicoblivion said:
no clue if he can help but worth trying http://forum.xda-developers.com/showthread.php?t=2363516
Click to expand...
Click to collapse
Can't do that, not recognized by adb. The device is stuck at qualcomm download mode, seems like bootloader is not even loaded.
Nemesis_00 said:
Can't do that, not recognized by adb. The device is stuck at qualcomm download mode, seems like bootloader is not even loaded.
Click to expand...
Click to collapse
You can't flash anything because it has to be signed. Only thing you can do is return it
Nemesis_00 said:
Looks like my HTC One is bricked.
What pisses me off is I didnt do modify anything except S-OFF couple of weeks ago before the 4.2.2 update.
All stock.
Was about to turn off my AC with the One, and it just would turn on.
Charging light is off, connecting it to PC shows its identified as QHSUSB_DLOAD.
Seems like it's qualcomm download mode. No ADB no Fastboot, no nothing.
No idea what happened to it.
QPST software detects it is in Qualcomm download mode, and probably allows flashing a new boot image and phone image. Any idea how to push the boot image to the phone using QPST?
Thanks,
Click to expand...
Click to collapse
Out of curiosity did you put on a custom hboot without the red letter warnings?
daleski75 said:
Out of curiosity did you put on a custom hboot without the red letter warnings?
Click to expand...
Click to collapse
Nope, didnt do anything except S-OFF, and then wait for the official OTA for 4.2.2.
Nemesis_00 said:
Nope, didnt do anything except S-OFF, and then wait for the official OTA for 4.2.2.
Click to expand...
Click to collapse
That is bizarre mate might be worthwhile checking out http://forum.xda-developers.com/showthread.php?t=2363516 if you have not done so already?
daleski75 said:
That is bizarre mate might be worthwhile checking out http://forum.xda-developers.com/showthread.php?t=2363516 if you have not done so already?
Click to expand...
Click to collapse
Really bizzare. I was just using it normally and suddenly boom wont turn on.
I'll try to contact Matt, see if he knows something about this thing.
Nemesis_00 said:
Really bizzare. I was just using it normally and suddenly boom wont turn on.
I'll try to contact Matt, see if he knows something about this thing.
Click to expand...
Click to collapse
Good luck and fingers crossed it ain't a corrupted hboot.
daleski75 said:
Good luck and fingers crossed it ain't a corrupted hboot.
Click to expand...
Click to collapse
It seems like it's a corrupt hboot or dead emmc chip, but surely there must be a way to push the hboot using QPST?
Nemesis_00 said:
It seems like it's a corrupt hboot or dead emmc chip, but surely there must be a way to push the hboot using QPST?
Click to expand...
Click to collapse
If it's a dead emmc chip then I reckon you will still be covered by warranty if it's a corrupted hboot and you send it back I guess it's down to HTC to decide but whatever happens I hope you get your phone back up and running soon.
daleski75 said:
If it's a dead emmc chip then I reckon you will still be covered by warranty if it's a corrupted hboot and you send it back I guess it's down to HTC to decide but whatever happens I hope you get your phone back up and running soon.
Click to expand...
Click to collapse
Well indeed a dead emmc chip there is nothing I can do. Also, I did not unlock the bootloader and it's not tampered, so I suppose they should also cover it. The only thing is I bought it off Amazon France, and live in Israel, so the warranty procedure will be a pain in the a**.
If you can't turn it on neither can HTC...
Warranty should be fine. If it broke after running OK without you doing anything it's most likely emmc
I assume you have tried
1) holding power button down for 10 to 20 secs (whilst shining s bright light on phone - seriously)
2) immediately after step 1 then hold down power button whilst holding volume down button.
This is worth trying to ensure it won't boot into boot loader
Sent from my HTC One using xda app-developers app
I havent tried shining a bright light on it (?!), but what the heck, why not.
How bright a light?
Nemesis_00 said:
I havent tried shining a bright light on it (?!), but what the heck, why not.
How bright a light?
Click to expand...
Click to collapse
The bright light trick works, something to do with the sensors. Worth a shot anyways.
Also, if you bought from Amazon, why not just return it to them as defective and get a full refund? They have a great return policy, and you won't have to worry about HTC warranty at all. Just a thought.
dgtiii said:
The bright light trick works, something to do with the sensors. Worth a shot anyways.
Also, if you bought from Amazon, why not just return it to them as defective and get a full refund? They have a great return policy, and you won't have to worry about HTC warranty at all. Just a thought.
Click to expand...
Click to collapse
I'll give it a try in the morning. I left the damn brick in the office.
Regarding Amazon, if I'm not mistaken the return policy is 30 days, while I've had the phone since May. Or am I wrong and can still return it?
Nemesis_00 said:
I'll give it a try in the morning. I left the damn brick in the office.
Regarding Amazon, if I'm not mistaken the return policy is 30 days, while I've had the phone since May. Or am I wrong and can still return it?
Click to expand...
Click to collapse
http://www.amazon.com/gp/help/customer/display.html/ref=hp_901926_RRlandingRefunds?nodeId=901926
That's from the US site. Sounds like the window is 30 days for most items, but I think I read that for electronics, it's 90 days. It says you can go to your order and click on returns and it will give you the status. Also, says even after 30 days for normal items, they will refund 80%. Worth checking out anyways. Good luck to you....
dgtiii said:
http://www.amazon.com/gp/help/customer/display.html/ref=hp_901926_RRlandingRefunds?nodeId=901926
That's from the US site. Sounds like the window is 30 days for most items, but I think I read that for electronics, it's 90 days. It says you can go to your order and click on returns and it will give you the status. Also, says even after 30 days for normal items, they will refund 80%. Worth checking out anyways. Good luck to you....
Click to expand...
Click to collapse
Well, lucky you suggested that. First I found out the phone im using was from Amazon.de and not Amazon.fr (I ordered from both, kept the first to arrive and sold the second). Amazon.de seems to have a much better return policy and I can still probably return it if I understand correctly with my poor German and Google Translate.
The only bummer is that I wont get back the taxes paid (We have 35% tax on cellphones). But if I have a problem with HTC warranty (Although probably shouldnt have), I'll just return it to Amazon.
Nemesis_00 said:
Well, lucky you suggested that. First I found out the phone im using was from Amazon.de and not Amazon.fr (I ordered from both, kept the first to arrive and sold the second). Amazon.de seems to have a much better return policy and I can still probably return it if I understand correctly with my poor German and Google Translate.
The only bummer is that I wont get back the taxes paid (We have 35% tax on cellphones). But if I have a problem with HTC warranty (Although probably shouldnt have), I'll just return it to Amazon.
Click to expand...
Click to collapse
Sounds like a good plan. Glad I could help a little!

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