Database Develop

Phantom screen input

Hi everyone,
Long time lurker so first off thanks to everyone for all the useful assistance over quite a prolonged period.
I did a search before posting this, and whilst other screen issues have been raised in the past I could see no reference to this one. Basically in the last 48hrs my N7 has started to interpret touch screen input despite me not actually interfacing with the screen. It has got so bad in the last day I'm probably going to have to send it back as I assume its a hardware issue. I've had the N7 about 6 weeks.
Not sure if anyone else has seen such a thing and its actually software related? I'd rather fix it myself if possible rather than send it away. Even if not, I thought it would be useful to provide a record of the issue.
Edit - as a new user I can't post the YouTube link. My username is stenard1000 and the video title is "Nexus 7 screen issue - phantom input". I double checked and its easy enough to locate.
Ignore the Paradise Cove gameplay in the background. The issue mainly occurs in the top right corner. The only screen input by me in the video is the back button or pressing no in the middle of the screen. I've enabled the touch screen logging in the developer options to help track the phantom inputs more easily.
Also, for the record, turning the screen off and back on again does stop the issue temporarily, so its not a permanent hardware fault.

All you can do is a full wipe and format of everything, and flash back to completely stock. If that doesn't fix it then its a hardware issue and you're powerless,; time to send it back.
One thing that you could try first is popping the back off, and disconnecting the battery for ten minutes or so to give it a proper cold boot. That's the best advice i can give...
Sent from my Nexus 7 using Tapatalk

I've recently started getting this as well, my n7 was picked up last August so its odd that its suddenly started to be haunted.

spvnexus said:
I've recently started getting this as well, my n7 was picked up last August so its odd that its suddenly started to be haunted.
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There's been a # of posts & discussions on this lately - hardware issues are being pointed at - as simple as a loosely assembled battery connector (that's lousy QC on the production line at the factory = poor QI) and/or hardware failure with the thin & delicate electronics.
At least we can mostly conclude that neither our own government's CIA/NSA and/or UK's MI5, etc. are tuning in to spy on our devices, or some hackers deep out in cyberspace has managed to remotely launch spyware on the N7 - I would hate to think what my friends behind the China's firewalled garden are handling these freaking incidents with the ghosty keypad inputting strokes on its own, LOL.

I had this issue straight out the box and after i flashed smoothrom also (i called them ghost strokes). After flashing CleanRom all that disappeared. Can't say for sure that CleanROM fixed it, buti haven't had that issue since then.
Sent from my CleanROM N7 using XDA Premium App

BDR456 said:
I had this issue straight out the box and after i flashed smoothrom also (i called them ghost strokes). After flashing CleanRom all that disappeared. Can't say for sure that CleanROM fixed it, buti haven't had that issue since then.
Sent from my CleanROM N7 using XDA Premium App
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I just flashed SmoothROM last night and had this problem as well. I didn't happen with the stock ROM though. I just bought mine two weeks ago.

Does anyone know if it's software or hardware yet? D=

Screen Died (and I'm unlocked) - Suggestions?

I'm on Cromi-X and last night the screen just died. No warning or other issues were noted. My wife was in the middle of a game of PVZ2 and it stopped working, She assumed that the battery had just hit 0%. I have been on Cromi-X for about 5 weeks and had zero problems - the tablet was running just fine. It's still running fine, with an HDMI cable and dock, the tablet is perfectly useable. So now for suggestions.
1) Is there any point in going through the effort of returning the tablet to stock and sending it back to Asus (hoping that they will honor the warranty)? Obviously unlocking and rooting aren't going to cause a hardware failure like this, but their language is pretty clear that unlocking voids the warranty regardless of whether or not this has anything to do with the failure.
2) In a sad coincidence, my second TF701T was damaged yesterday in a car accident (yes, I actually lost two tablets the same day). In this case, the problem seems to be just the digitizer as the display looks perfect below the cracked glass, but I know that replacements for qty=1 aren't really an option. That one wasn't unlocked by the way (too bad they weren't reversed). This one may get covered by insurance since the other driver ran a red light and smashed into the car. However, I might end up with a functional LCD available to use on the other one (I'm guessing that the digitizer is probably fine). I realize that this is a tricky repair.
3) Are there any known problems anyone has heard of about screens going dead like this? Is there a connector that could have worked its way loose or anything like that?
What do you folks think I should try? If #1 is a 0% chance of getting Asus to fix under warranty, then I'd rather not waste the time and money on round-trip freight. On the other hand, if there is a chance, I'd be screwing myself by opening the tablet to look for something loose or fixable on the connection to the screen which definitely would void the warranty.
Thanks in advance.

derekk1 said:
I'm on Cromi-X and last night the screen just died. No warning or other issues were noted. My wife was in the middle of a game of PVZ2 and it stopped working, She assumed that the battery had just hit 0%. I have been on Cromi-X for about 5 weeks and had zero problems - the tablet was running just fine. It's still running fine, with an HDMI cable and dock, the tablet is perfectly useable. So now for suggestions.
1) Is there any point in going through the effort of returning the tablet to stock and sending it back to Asus (hoping that they will honor the warranty)? Obviously unlocking and rooting aren't going to cause a hardware failure like this, but their language is pretty clear that unlocking voids the warranty regardless of whether or not this has anything to do with the failure.
2) In a sad coincidence, my second TF701T was damaged yesterday in a car accident (yes, I actually lost two tablets the same day). In this case, the problem seems to be just the digitizer as the display looks perfect below the cracked glass, but I know that replacements for qty=1 aren't really an option. That one wasn't unlocked by the way (too bad they weren't reversed). This one may get covered by insurance since the other driver ran a red light and smashed into the car. However, I might end up with a functional LCD available to use on the other one (I'm guessing that the digitizer is probably fine). I realize that this is a tricky repair.
3) Are there any known problems anyone has heard of about screens going dead like this? Is there a connector that could have worked its way loose or anything like that?
What do you folks think I should try? If #1 is a 0% chance of getting Asus to fix under warranty, then I'd rather not waste the time and money on round-trip freight. On the other hand, if there is a chance, I'd be screwing myself by opening the tablet to look for something loose or fixable on the connection to the screen which definitely would void the warranty.
Thanks in advance.
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I have something I have just discovered 2 days ago.... When I was playing real racing 3, my tablet turned off as the battery got discharged. I connected the charger and turned the tablet on, then all I could see was gliches on the screen. The colors were hazy.And the touchscreen was not usable. I think it is a hardware issue because it did not affect only android but also the asus logo that appears before loading the os. I tried to reboot several times in vain. Fortunatlely, I found out how to get rid of those glistches. Very simple: when the os boots, I lock the screen then unlocked it. Yeah very weird!!! the problem was reproduced as well as the solution... However, I dont know if it happens only when the tablet goes off while gaming or does it happen every time the tablet gets discharged. Other than that, everything works flawlessly!!!

You unlocked it which means no you no longer have a warranty. ASUS are quite clear on this. You can send it back to Asus and they will charge you to fix it.
Or you could open the back and check the ribbon hasn't come lose? Same with the other one, get a screen from eBay and fix it yourself. Probably some vids you can use on you tube.

Aren't you in Japan? Enjoy your vacation and stop helping all of us.

derekk1 said:
Aren't you in Japan? Enjoy your vacation and stop helping all of us.
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I have a feeling he loves it... Win for us!
Sent from my K00C using Tapatalk

So, I opened the tablet. Angry Dinosaur was right, it really is easy. Unfortunately, the cables connecting the display to the board look fine. I haven't seen any spare TF701T screens on Ebay, but I will keep looking. If anyone knows of a place, please let me know. Thanks.

derekk1 said:
Aren't you in Japan? Enjoy your vacation and stop helping all of us.
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I'm bored A week speaking Japanese and nothing but Japanese TV and crappy BG WiFi modem I need some normality. That's you guys with your broken gadgets.

I normally don't do this, but based on what just happened, I added the Amazon 2-yr drops, spills, and hardware failure protection for $45. This one DOESN'T say anything about unlocking voiding a warranty (an that might be hard to prove in the event of a drop anyway). Anyone have any experience with this? For $45 it seems like a decent alternative to the loss of Asus warranty when I root. I can't not do it either, since I noticed such a big improvement on Cromi-X.
SBDAGS, if you are bored for a minute I had another question for you. I know that you love the stock browser and I agree that it's faster than Chrome. I want the extra screen space and so am using the quick controls. The one problem for me is that I like to scroll with my left thumb and pull out the menu with my right. I end up accidentally pulling up the quick controls and jumping to another page when I'm trying to scroll. This happens about every 5th scroll attempt. Do you have any idea how hard it would be to modify the labs setting to allow quick controls to function off left, right, both - maybe check boxes? I searched but couldn't find anything already done. I could create another donation fund for you if you think it's not a huge amount of work.

derekk1 said:
I normally don't do this, but based on what just happened, I added the Amazon 2-yr drops, spills, and hardware failure protection for $45. This one DOESN'T say anything about unlocking voiding a warranty (an that might be hard to prove in the event of a drop anyway). Anyone have any experience with this? For $45 it seems like a decent alternative to the loss of Asus warranty when I root. I can't not do it either, since I noticed such a big improvement on Cromi-X.
SBDAGS, if you are bored for a minute I had another question for you. I know that you love the stock browser and I agree that it's faster than Chrome. I want the extra screen space and so am using the quick controls. The one problem for me is that I like to scroll with my left thumb and pull out the menu with my right. I end up accidentally pulling up the quick controls and jumping to another page when I'm trying to scroll. This happens about every 5th scroll attempt. Do you have any idea how hard it would be to modify the labs setting to allow quick controls to function off left, right, both - maybe check boxes? I searched but couldn't find anything already done. I could create another donation fund for you if you think it's not a huge amount of work.
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It'll be in the smali code probably. A good question for someone like @elesbb who loves these challenges. it's not a question of being bored for this one, I don't have the tools with me to decompile the apk.

[VIDEO] Pressing the screen in a certain spot makes an audible clicking noise

Pressing on a certain spot of the screen (about 1/3 of the way from the top) makes an audible click and I can kind of feel it under my thumb too. I've had the phone for less than a week and it seems to work fine otherwise. I'll bring it into the Sony store on Monday to see what they say.
What could it be? Does this happen to anyone else? Do you think it's worth getting fixed?
Video (first click at 0:10) :

adamk7 said:
Pressing on a certain spot of the screen (about 1/3 of the way from the top) makes an audible click and I can kind of feel it under my thumb too. I've had the phone for less than a week and it seems to work fine otherwise. I'll bring it into the Sony store on Monday to see what they say.
What could it be? Does this happen to anyone else? Do you think it's worth getting fixed?
Video (first click at 0:10) :
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How did you find out about this problem? Did you read about it somewhere and decided to try pressing your screen as well?
I'm pretty sure you'd never have found out about it during normal usage. Or did you randomly think to yourself "hey, I should really press my new phone's screen unusually hard and see if it make any noises" ?

degraaff said:
How did you find out about this problem? Did you read about it somewhere and decided to try pressing your screen as well?
I'm pretty sure you'd never have found out about it during normal usage. Or did you randomly think to yourself "hey, I should really press my new phone's screen unusually hard and see if it make any noises" ?
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I posted a thread about it a couple of days ago but should have mentionned it here as well that my phone wouldn't turn on after sleeping with it. I was checking for damage and I noticed this and assumed it was related. Though looking back, I'm pretty sure it was an unrelated software malfunction (kernel panic?), mainly because the battery kept draining during that time. It was at 60% when it was seemingly bricked (wouldn't even react to being plugged into multiple chargers and computers). then 24 hours later it magically let itself get charged, but for some reason was completely discharged at 0%. Everything worked normally from then on.
"hey, I should really press my new phone's screen unusually hard and see if it make any noises"
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Click to collapse
I see how it looks like I'm pressing hard, but I'm actually not at all.

I stumbled upon this post posted a month ago http://forum.xda-developers.com/showpost.php?p=55745968&postcount=71
I'm a little worried about screen rigidity. After reading the other post about pressing the screen and seeing a rainbow and then seeing a YouTube video about a popping sound when you press on the screen. Hope Sony didn't go cheap here. Everything else I like about the phone. I have yet to take delivery of mine
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I tried looking for the video he mentions but can't seem to find it

adamk7 said:
my phone wouldn't turn on after sleeping with it.
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Probably traumatized.

Iruwen said:
Probably traumatized.
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In my defence - it's quite a sexy phone
And waterproof for a reason

adamk7 said:
In my defence - it's quite a sexy phone
And waterproof for a reason
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Lol.
Also, this is the video you couldn't find: https://www.youtube.com/watch?v=9JrfMjiNB9E

degraaff said:
Lol.
Also, this is the video you couldn't find: https://www.youtube.com/watch?v=9JrfMjiNB9E
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Thanks for the vid. Though in a similar spot, mine sounds clickier and high pitched, like a mouse click

I'd definitely send the phone for repair before the glass spontaneously cracks

As you know I had same problem as you re power button not working but my phone won't revive I've now sent it in for repair.
I tried you screen click thing and got no clicking

same problem here
I'm having the same problem. Could you please let me know if it's a manufacture problem or not. Thank you in advance. and hopefully it's not.

mr0nee said:
I'm having the same problem. Could you please let me know if it's a manufacture problem or not. Thank you in advance. and hopefully it's not.
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I think it is, it definitely shouldn't be doing that. But I've decided to leave it be. I've ordered some tempered glass screen protectors - should stiffen up the screen a bit among other benefits.

Thanks
adamk7 said:
I think it is, it definitely shouldn't be doing that. But I've decided to leave it be. I've ordered some tempered glass screen protectors - should stiffen up the screen a bit among other benefits.
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I've ordered a nillkin tempered glass + back screen protector as well. I'm waiting for it to be delivered in two weeks at most.
Anyways thanks for your answer. This problem, do you know if it happens to all device or just some? I have already tried putting it in water and it worked out just fine. Thanks again.

Seems like they all do this sound
I purchased my Z3 yesterday and I also noticed this weird sound while I was putting the case on. So today I went back to the store to see if it was just mine.
I tested 4 different Z3 with the dude a the sony store and they all seem to be doing the same sound at the same spot. However i still got mine replaced for one that seemed a little better than the others.
So yeah it looks like it's normal...

Guess what? I found the same issue somehow couple of weeks back and thought it was weird. I wasnt trying to test anything specifically and just clicking on phone for something at that time and heard the noise. So I did some more checks and saw it happening on the top half of the screen only.

Mind does the same thing. I bought it yesterday and noticed it this morning...hopefully it isn't something that I need to return it for.

daneshpastry said:
Mind does the same thing. I bought it yesterday and noticed it this morning...hopefully it isn't something that I need to return it for.
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They all do it, z3 and z3 compact. I tested 4 different z3 and 2 z3 compact at the sony store when I went to get an exchange for mine.
I took one which seemed a little less worst, but still do it.
I'm probably gonna buy a tempered glass, it might help lessen the default.
Sent from my SGH-I747M using XDA Free mobile app

liltitiz said:
They all do it, z3 and z3 compact. I tested 4 different z3 and 2 z3 compact at the sony store when I went to get an exchange for mine.
I took one which seemed a little less worst, but still do it.
I'm probably gonna buy a tempered glass, it might help lessen the default.
Sent from my SGH-I747M using XDA Free mobile app
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That's really unfortunate...I wonder why no one has mentioned it on Reddit or in any online reviews? We can't be the only ones to have noticed it.

daneshpastry said:
That's really unfortunate...I wonder why no one has mentioned it on Reddit or in any online reviews? We can't be the only ones to have noticed it.
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To be honest, if my case hadn't been so hard to put on, I may never have noticed.
Sent from my D6603 using XDA Free mobile app

liltitiz said:
To be honest, if my case hadn't been so hard to put on, I may never have noticed.
Sent from my D6603 using XDA Free mobile app
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I noticed it fairly quickly...and I haven't purchased a case yet.
Does having a case on make it better/worse?

Touch screen periodically starts dropping inputs

Hey everyone. I just got the Blu r1 HD on the mail and I love this phone. Everything I've thrown at it works flawlessly and I've had no trouble except for this one problem.
There are periods of time where the touch screen will drop input for a half a second to 3 seconds at a time. Usually it works fine but sometimes I'll try to type and I keep missing on the keyboard because the touch screen drops inputs. It's not just the keyboard it's anywhere else too
Most of the timeit works well but when this starts happening it's aggravating to use. Anyone know what causes it?
I'm gonna have to return the phone regardless but I really would like to know if there's a possible fix or if this problem is inherent to all models. I really hope not because I really like this phone.
Thanks all so much

amaskedman said:
Hey everyone. I just got the Blu r1 HD on the mail and I love this phone. Everything I've thrown at it works flawlessly and I've had no trouble except for this one problem.
There are periods of time where the touch screen will drop input for a half a second to 3 seconds at a time. Usually it works fine but sometimes I'll try to type and I keep missing on the keyboard because the touch screen drops inputs. It's not just the keyboard it's anywhere else too
Most of the timeit works well but when this starts happening it's aggravating to use. Anyone know what causes it?
I'm gonna have to return the phone regardless but I really would like to know if there's a possible fix or if this problem is inherent to all models. I really hope not because I really like this phone.
Thanks all so much
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I have noticed this too. Kernel source was just released. I'm going to go ahead and blow wind but I feel there is a multi-touch delay. Kernel source being released should fix this.
I just feel how this thing sips power that it was tuned that way. Annoying? Yes. Correctable? More than likely. I'd say hold your ponies before you send that back and buy one thats been fixed to not be bootloader unlocked.
Cheers!

Gytole said:
I have noticed this too. Kernel source was just released. I'm going to go ahead and blow wind but I feel there is a multi-touch delay. Kernel source being released should fix this.
I just feel how this thing sips power that it was tuned that way. Annoying? Yes. Correctable? More than likely. I'd say hold your ponies before you send that back and buy one thats been fixed to not be bootloader unlocked.
Cheers!
Click to expand...
Click to collapse
Thanks for your response. Do you get consistently sluggish or is it responsive with random bouts of dropped inputs? Because it's the latter for me.
I almost think it's something do with the digitizer controller or firmware but I'm not sure.
I also occasionally notice ghost swipes when this happens.
Feels like the oneplus one all over again hopefully the kernel source being available helps us find a solution. I'll take a look myself but wouldn't know the first place to start to debug the touch screen
Thank you!

Any progress on this issue? I've been living with this problem for months and I'm about ready to trash it.

JLacan said:
Any progress on this issue? I've been living with this problem for months and I'm about ready to trash it.
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Was you able to find a solution? I bought this phone for my mom and same behavior received since week 2.

Pablo_Mena said:
Was you able to find a solution? I bought this phone for my mom and same behavior received since week 2.
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I'd like to know this as well. I recently just purchased the blu r1 hd and I'm waiting for it to ship.

Same here, but I normally wipes my screen clean, and it's back to normal.

Damn, was thinking of buying this phone (prime version).. until I saw this thread, fack

Dillybob said:
Damn, was thinking of buying this phone (prime version).. until I saw this thread, fack
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I don't know how wide spread the problem is. I have 3 and none have had touch issues.

mrmazak said:
I don't know how wide spread the problem is. I have 3 and none have had touch issues.
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Oh really? I'm still trying to find a phone that is better that is around this budget. 60$ is just insane. I'll prob end up getting it now

mrmazak said:
I don't know how wide spread the problem is. I have 3 and none have had touch issues.
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I also agree ... I've heard of some who have mentioned these touchscreen issues, but I have 4 BLU R1-HD and none of them have had any problems.

S Pen Snaps/Broken End

So before you ask me this is not my S Pen I saw this on Twitter.
Do you think the Pen just broke like this or was damaged by the user? Has anyone had any issues with their S Pen (such as breaking or the end coming off)?

Uh oh, I sure hope this isn't a common thing. I just started messing around with all the new things the S pen can do. This makes me nerveous to even pull it out.

never had a issue with a s-pen more than likely user error

Learn how to use it properly.
I have been drawing and using it for almost 2 weeks now, it works like a charm.

TechOut said:
So before you ask me this is not my S Pen I saw this on Twitter.
Do you think the Pen just broke like this or was damaged by the user? Has anyone had any issues with their S Pen (such as breaking or the end coming off)?
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you saw this on twitter. dont bother yourself or others.
FaKe nEwS

bober10113 said:
you saw this on twitter. dont bother yourself or others.
FaKe nEwS
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Not trying to bother anyone I dont believe the Pen just breaks like that and that's why I asked I wanted to know if anyone else experienced issues with a brittle S Pen

TechOut said:
Not trying to bother anyone I dont believe the Pen just breaks like that and that's why I asked I wanted to know if anyone else experienced issues with a brittle S Pen
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didn't want to pass as being harsh but social media as being a source of information should be taken lightly. smear campaigns are common espeatially near launch day.

bober10113 said:
didn't want to pass as being harsh but social media as being a source of information should be taken lightly. smear campaigns are common espeatially near launch day.
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Again I never said whether it was true or false. I posted it to see if anyone else had similar issues to verify the legitimacy of the post. I did not post it to spread news I posted it to gather information from a wider audience

TechOut said:
Again I never said whether it was true or false. I posted it to see if anyone else had similar issues to verify the legitimacy of the post. I did not post it to spread news I posted it to gather information from a wider audience
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point taken.

I work in a national carrier phone store, and our demo model Note 9 was installed by our inventory manager. The S-pen broke while she was installing the display, it snapped the clicker off.
Edit: remove editorial comments

grmcrkrs said:
I work in a national carrier phone store, and our demo model Note 9 was installed by our inventory manager. The S-pen broke while she was installing the display, it snapped the clicker off.
Edit: remove editorial comments
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How? For that to have happened the S Pen would have had to been sticking out and then obviously of it gets hit it could snap off

Just Happened to me too
Just happened to me too,I can see this happening pretty easily. The end has a very thin plastic housing for a part that gets a moderate amount of tension. Broke off for me with almost no effort. I called Samsung and they denied a replacement since it is physical damage. $50 for a new one.

Rev_Nev said:
Uh oh, I sure hope this isn't a common thing. I just started messing around with all the new things the S pen can do. This makes me nerveous to even pull it out.
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Pull yourself together for goodness sake! S-pens have been around for years and are well made though like all such tech will break if abused.
Knee jerk reactions to nothing....
Ryland

Might be a very random thing. I have used the spen alot, mainly testing screen protectors and fooling around with the new features. My spen is still solid. I have dropped a few times as well.
Sent from my Samsung SM-N960U1 using XDA Labs

S-Pen is very solid. Our last display for the Note 8, someone snapped the S-pen clicker off that one too. So it's probably just spiteful thing. Customers being customers.

Same thing happened to mine yesterday while I was trying to pull it out of the phone. The rest of the pen got stuck inside the phone. I tried putting the top back on and now it won't pop out at all. Any suggestions on how to get it out? Thinking of leaving in there until I can order another one. Smh.

Dreise said:
Just happened to me too,I can see this happening pretty easily. The end has a very thin plastic housing for a part that gets a moderate amount of tension. Broke off for me with almost no effort. I called Samsung and they denied a replacement since it is physical damage. $50 for a new one.
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Update, Samsung offered a free replacement. They sent me a shipping label to return the broken one.

.....Nope
I had several Note devices and not once have I replaced a S pen, I haven't switched out the tip. Not sure how you could damage it anyway besides the obvious. It feels light enough why incredible Hulk it ??

Mine broke after 3 days...
It was a little wobbly out of the box. Didn't think much of it. I've had all Notes since the 2, never had one break on me and used them each for over a year. On day 3 of the Note 9, I was just using my ginger nail to pull it out and it just fell off. Wasn't using much pressure. I take care of my electronics. I went to you YouTube and saw that it had happened to others. One guy stated that he contacted Verizon and they sent him a new one. I called AT&T. It wasn't as easy as his, but after a few trys and calling Samsung directly, AT&T gave me a 50 dollar credit. The actual cost was 54 with taxes, but it was close enough. I'm just worried that this is going to be an ongoing thing. Samsung was great and offered to fix it immediately (they sent a box with return postage) but said the carrier should have fixed it with no issues. So. I called AT&T again and this time they took care of it. They wanted to replace the whole phone, but I didn't want to go through setting it up again and asked for a credit. They agreed and I had a new one in about 4 days or so.

Just happened to me now, device is only 24 hours in hand purchased from Samsung. Anyone else get a free replacement from samsung?