Okay so i looked around and found out what the problem is, thanks to this:
http://www.hardwarezone.com.sg/tech-news-sony-xperia-z-users-report-dust-particles-camera-lens
The nightmare started yesterday and i have no clue what to do and since i live in Egypt id rather not take the device to the service as we only got a reseller here and they are mostly incompetent and could ruin the water proofing, did anyone manage to fix this on his own?
I also had what I thought was dust particles, but it can't be because the "particles" was so sharp and in focus. The camera cannot focus at so close distances, so it has to be hardware failure. The camera was replaced.
Hello,
I've bought my Xperia SP approx. one year ago, and I've noticed recently that (a lot) of dust was present under the screen. Lately, a small hair found its way right next to the volume button. It's a bit more annoying that a few points of dust :laugh:
Do you know if there's anything a can do to get rid of those ? I can't find the passage they used to get under the screen.
Do you think that these kind of issues can be taken under warranty by Sony ?
I tried to go to a few repair shop and they don't seems to be interrested in helping me. The last one I saw told me that they need to break the phone to get those out, and fully repair the screen (which costs pretty much the price of the phone).
Thanks in advance for your help.
Go to the original Sony Service Center. Usually they clean out the dust under the screen for a cheap amount of money!
I had dirt under my rear camera en front spreaker (for calling). I have removed all the screws at the back, then i was able to put out the chipset and camera. Then i used compressed air to clean it. But i think the warranty will expire.
My Z3 compact used to be waterproof and I used it several times under water, but it went back for a replacement button a while back and recently I dunked it to take a photo and within hours a dead strip appeared on the touch screen, and when plugging a jack into the headphone port results in the volume control fluctuating and music randomly pausing/starting etc.
There is a tiny, tiny chip on the rear screen which I assumed would mean Sony would reject any warranty claim, but having opened the phone, the chip was so tiny it was still outside/on the adhesive. Inside the phone there is no sign of water ingress, but for good measure its left open and sealed in a bag with large desiccant sachets for 72 hours, no improvement.
So, my dilemma is, if I reclose the phone with the replacement back cover I have from ReplaceBase, will Sony be any the wiser that its been cracked open?
(I could buy the LCD and digitiser for £70 but as the headphone port is a different component, I'm wary that this will not resolve the issues Also looking at 'spares or repair' phones on eBay, it seems plenty of them have replacement screens that have lifted or remain proud of the chassis...perhaps this is just lack of care during the replacement but its put me off...)
Spooky_b329 said:
My Z3 compact used to be waterproof and I used it several times under water, but it went back for a replacement button a while back and recently I dunked it to take a photo and within hours a dead strip appeared on the touch screen, and when plugging a jack into the headphone port results in the volume control fluctuating and music randomly pausing/starting etc.
There is a tiny, tiny chip on the rear screen which I assumed would mean Sony would reject any warranty claim, but having opened the phone, the chip was so tiny it was still outside/on the adhesive. Inside the phone there is no sign of water ingress, but for good measure its left open and sealed in a bag with large desiccant sachets for 72 hours, no improvement.
So, my dilemma is, if I reclose the phone with the replacement back cover I have from ReplaceBase, will Sony be any the wiser that its been cracked open?
(I could buy the LCD and digitiser for £70 but as the headphone port is a different component, I'm wary that this will not resolve the issues Also looking at 'spares or repair' phones on eBay, it seems plenty of them have replacement screens that have lifted or remain proud of the chassis...perhaps this is just lack of care during the replacement but its put me off...)
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I think you could probably have got away with sending it back with the screen chipped, it's just wear and tear, the issue was the waterproof feature had failed.
Now you've opened it I think it seems unlikely that you'll get it into a service centre unnoticed, but you won't know until you try. The obvious thing to do would be to put a genuine Sony back cover on the phone rather than a clone. If the service centre spot it then the worst thing that will happen is that they'll ask you for some horrendous amount of money to fix it, to which you'll decline, then they'll send it back.
It will cost you the postage to find out.
Otherwise there's dozens of how to videos on youtube and support from the threads here
Edit: a genuine Sony screen is expensive, but it comes with the double sided gasket that sticks the screen in place. This is the important part of the kit that makes sure it won't lift out. Sometimes it's worth paying the extra for original parts.
Very late update, tried it, it got repaired free and back very quickly, they even refitted the aftermarket rear cover!!
Sony's may be fragile, but my experience for two returns is very positive! Lesson - don't bother trying to fix it yourself until Sony have taken a look!
Spooky_b329 said:
Very late update, tried it, it got repaired free and back very quickly, they even refitted the aftermarket rear cover!!
Sony's may be fragile, but my experience for two returns is very positive! Lesson - don't bother trying to fix it yourself until Sony have taken a look!
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Click to collapse
What country?
bookworth said:
What country?
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Yes, would be helpful to know which country... as I am having a hard time with the UK repair people.
They received my phone on 16th Sept. Week later get notified its delayed due to awaiting part. And yet they keep saying the same story everytime I ask and that it is escalated to know why the delay. 5 days since escalation but their support yet gives the sad response of awaiting part.
It was the UK...in my case the fix was prompt. Got be honest, I'd be getting frustrated at that length of delay...
It went back in June so maybe things have changed
It finally left the repair centre on 10th Oct. Says screen and case replaced. Seems fine. KK or Marshmallow is the decision to make now
This is the worst phone I've had (even worse than my Z1c where after 14months, I dropped <1m height cracking its front glass making it unresponsive and had to be replaced for half the cost I bought the entire phone). I bought the unit from Sony store Plazuela, Iloilo and is now 13 months used. Here are my issues with Z3c:
1) customer service: I'm based in Iloilo and they have no Xperia repair shop here so they have to have it sent to Manila for repairs and will take 1 month! They do have Xperia shop in Cebu though where I not so often travel to.more service issues below
2) microUSB, microSD cover: after 2months of use, the rubber gasket of the cover for microUSB, microSD got loose and eventually detached so I have to get the entire cover replaced in Cebu for 300PHP (I left my receipt in Iloilo). the new cover lasted for 3months until it had the same issue with the first one so now the phone has exposed microUSB and microSD slots.
3) 3.5mm jack: stopped working after 5mo. been settling for expensive bluetooth headphones since then..
4) primary camera: had the back camera glass cover slightly scratched after 5mo thus producing much worse photos than the front camera..
5) unresponsive screen: i've read several similar ongoing issues on this; mine however is only on the top screen (so far), about 5mm width which renders dropdown for notifications impossible along with other app functions. I have to tilt the phone in landscape mode to access some functions. this started after 6mo use.
6) screens detached: also read of this several similar cases. happened after 8mo, glass screens both front and back started to pop out, the adhesives for these seem to have lost their grips. sent it to Xperia Cebu where i was told that its a "physical damage" thus is not covered by warranty and will cost 900PHP. well technically this is a chemical damage where heat may have caused the adhesives lose their functions. of course there would not have been any need for repair in the first place had they used good quality materials..
I love these compact models as there seems to be no similar type, in the Phils. at least, with compact easy one-hand use, water resistant (ip67/8 for sony after fewmonths is a gimmick and will cost you greatly for believing it), good specs (processor, etc), plus the lanyard hole which for me is significantly important. still i've had enough of sony and now saving up for an S7
Is there something you needed help with?
My little tok a few times my phone and dropped it on the floor and of course I missed the phone on the flor or outside a few times as well. Suddenly the pictures were blur back camera could not find focus. I thought that reset helps but id does not help. I need a new camera. Or a used one from an old phone but it's almost impossible to get i a reasonable price. A new one form Huawei cost more that the worth of the phone right now. And the others which fit er nor original. Any ideas? I thougt to buy an old broken phone and change the camera but it's also difficult to get such a phone. Sometimes when the phone is dropped again it takes fine pictures. Apart form rhat I have this phone since juni 2018 and it works greit. Even battery isn't so bad. Last one day sometimes more.My husband had more expensive samsung s7 since august 2017 and he had to replace a phone because it was lagging and he had to charge the battery a few times a day
Huawei P10 Rear Camera Replacement
Use this guide to replace the rear camera in...
www.ifixit.com
ze7zez said:
Huawei P10 Rear Camera Replacement
Use this guide to replace the rear camera in...
www.ifixit.com
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I know. The problem is to find a camera that is original. New cameras are not original the only solution is to buy a used one from a used phone
The problem I brought to your attention was peeling off the screen without damaging it, and then gluing it without visible glue and gaps.
Buying a cheap copy with a broken screen is really less of a problem.