Note 5 screen problem help please - Galaxy Note5 Q&A, Help & Troubleshooting

It presses two parts of screen.
I've tried factory reset and cache
I also thought I should mention that this is not a problem when using the S-Pen
https: //youtu.be/rEm0lZNNdK4

Well, as I can see this is a hardware problem. I am curious did you buy it that way...or did it develop in time? I guess you tried resseting it to factory and all of that...so the only thing to do is send it to be fixed under warranty. Sorry

Related

Can my provider found that i was doing sth with roms

Hi
I must give back my mda3 to my provider to repair on warranty. Arrow pad, down key isn't working. And second worse. My green key perform hard reset. First i was thinking it was bug of wm5, but not it wasn't. I think it is hardware issue. It is annoying when you want to answer a call and you perform a hard reset.
And questions now.
I've got roms from my provider. But when installing wm5 i've readed that there is doing something with extrom. I've formatted it back to 16mb, and all seems to be like factory defaults.
So if in service when they connect phone to PC, they can found i have voided warranty ??
regards
no it shouldn't be a problem, and my down key is broken too i just havn't had the time to send it in to get it fixed.
Ufff.
The broken don key isn't really a problem. But hard restting answer key IS. It hard reset even if phone is off and button lock is enabled in settings, so it must a be some kind of short circuit i think.
regards
I think that they will update your software on the phone, and think that they will notice that your extended rom password : eGnAeUlB is wiped out, so you broke your warranty.
I think that they let you pay for repairing your device. 8)
Hmmm
Is there possibility to put back on that password ?
NO!
just play the dumb customer and be like "uhh, all i did was use the updates on your site" :lol: (as you know they read these forums) you should be all good don't even sweat it.....then while they have it just tell them to install all the latest stuff....
I've found in warranty that they do not repair (under warranty) things that happened due to install third party software, so changing roms is not directly prohibitted but that says they will not repair damages that can be done upgrading roms from other provider.
And i think my problems have nothing to do with soft. I t hard reset in any circumastences. Even when i'm in config screen (after hard reset) pushing green button hard resets.
I think it is software independent.
I'll give it to service, and surely tell for few days, whats going on.
Today i'm gonna play stupid customer.
wish me luck
regards

TyTN II Keyboard & Softkey Death

Hi all... just curious if anyone has had this problem or has any advice for me:
Today out of nowhere my TyTN II starts acting really funky. When I push the "power" button on the right hand side, it lights up the phone, pulls up the phone application and some letters begin appearing one-at-a-time where the currently dialing number usually shows up (E, D, F, and then C if it makes any difference). It will also light up and do this intermittently when the phone is not being used. The notes recorder app also came up and began recording until I unmapped that application from the 6th button in the settings. In addition, all of the slide out keyboard buttons and the soft-keys themselves (save for the middle button) are completely non-responsive. Using the stylus on-screen works fine. So far a soft reset and a hard reset (always wonderful away from home) hasn't alleviated the issue.
I've contacted HTC support, and they gave me the warranty repair number (of course this crap always happens on a weekend). It sure sounds like a hardware failure to me, but I just thought I'd throw it out to the geeks on here...
I'll buy it for 100 dollars. email me: [email protected]
or you could try doing a master reset on the phone or flashing it with a rom..
hopefully you have hard spl on your phone
huh? huh? and huh?
Oh and if anyone out there who isn't inclined to be a jerk, could you give me some insight into what to expect from HTC service and repair? Do you agree that this is a hardware issue and most likely not a corrupted ROM?
Its not master reset its hard reset. What he is saying is to reset everything and it should work. Look at the Wiki for help. We aren't gonna spoon feed you answers that are searchable, but if they aren't specifically answered in some source then we will help which is 50% of the time.
~~Tito~~
did any of you guys even read his post?
castlecraver said:
So far a soft reset and a hard reset (always wonderful away from home) hasn't alleviated the issue.
Click to expand...
Click to collapse
XtreMe_G said:
did any of you guys even read his post?
Click to expand...
Click to collapse
I said to do it again then read the wiki if it doesn't work. 2nd time should be the charm.
If not use a different rom .
This happened to my up button I forgot to mention, it was the radio for me that was the problem so try a different radio also.
Did you find the answer?
Hello Mate,
I've got the very same issue, thought it may have been a virus at first, but after loading up a new rom the problem still exists, I'm reckoning the phone is less than useless now
i had this type of problem for quite some amount of time & that too randomly. then i found that a key lock feature in pocketmusic was interfering and causing it. similarly, i feel any other apps that may use/ be used to remap keys may cause this issue.
ofc, since u have done a hard reset, this may not really apply to u. but then which rom & radio are u using anyways?
Hey... just an update. I sent the device back to HTC in Houston with an RMA. Communication with the repair center was fairly poor. I had no idea the phone was on it's way back to me until it showed up at my door today. No information in the box, but I wasn't charged for any repair and everything works as normal at this time. The device went through the "first time" setup when powered on. Still no idea what caused the problem or what exactly they did. R:...12.32, D:1.56.0 (same as before I'm pretty sure).
axeman: Never had pocketmusic on this (AFAIK), but if it was due to some other software re-mapping the keys, wouldn't it sort itself out with a hard reset? I could be wrong. This seems more like a hardware failure to me.
devil's advocate: Try contacting the HTC repair center in your country. They gave me an RMA without any trouble and their turnaround was quick (although I would have appreciated some notification that it was fixed and back on it's way). I got my TyTN II within a few weeks of it coming out, so I'd assume yours is under warranty still as well. I wouldn't chalk it up as worthless quite yet, even (dare I say) still worth more than $100. (Suck my balls, gqstatus0685 )

My qwerty fails, can any1 help please?

Hey! It seems my qwerty works bad... when i write any sms, or notes.. or sthing that i write with this keyboard.
When i just write (for example) Hey, whats up? Im fine, thanks
it randomdly duplicates some letters and eats some spaces, so the note seems like:
Heyy, whatsup? IIm fine,thannks
does any1 know why?? please im desesperated... i need help
thank you very much!
UnD said:
Hey! It seems my qwerty works bad... when i write any sms, or notes.. or sthing that i write with this keyboard.
When i just write (for example) Hey, whats up? Im fine, thanks
it randomdly duplicates some letters and eats some spaces, so the note seems like:
Heyy, whatsup? IIm fine,thannks
does any1 know why?? please im desesperated... i need help
thank you very much!
Click to expand...
Click to collapse
this is sometimes an issue when your inbox/sent messages get full.
you can clear them out or reflash the rom.
I've heard of a lot of people sending their phone in for repair for this issue but try clearing them out/or re-flashing because I'm 99% positive its a software not hardware issue.
Sorry But reflash with original Rom, and Empty box wont help I have the same. Maby is some driver? I clean my keyboard with vacuumcleaner, but the same happen, dubles or triples letters, or eating letters or spaces.
Well, all my inbox from sms, email, etc. are empty
i hard reseted 3 times right now...
seems ill have to send it to repair (for second time now.. ive used my xperia only 1month from 2 haha, lets wait another 1 ^^...)
if any1 knows another way to solve this.. i got until monday to send it to repair !!! would be very thankful !
thank you very much !
zygiboos said:
Sorry But reflash with original Rom, and Empty box wont help I have the same. Maby is some driver? I clean my keyboard with vacuumcleaner, but the same happen, dubles or triples letters, or eating letters or spaces.
Click to expand...
Click to collapse
if the keyboard were to degrade it would happen below the keys. and the keyboard is one solid piece.
and it isn't a driver issue.
I've had this issue on every single wmo device I've ever owned so try clearing, or re-flashing your rom again before you consider sending it in for repair.
UnD said:
Well, all my inbox from sms, email, etc. are empty
i hard reseted 3 times right now...
seems ill have to send it to repair (for second time now.. ive used my xperia only 1month from 2 haha, lets wait another 1 ^^...)
if any1 knows another way to solve this.. i got until monday to send it to repair !!! would be very thankful !
thank you very much !
Click to expand...
Click to collapse
you hard reset? or soft reset 3 times?
hard reseted, the one that clears all the device. pressing those 2 buttons down the screen, plus the "on" button ^^ yes yes i mean hard reset hehe
i dont know how to flash a rom :'( and i cleared it with a program, which i downloaded from a website hehe
UnD said:
hard reseted, the one that clears all the device. pressing those 2 buttons down the screen, plus the "on" button ^^ yes yes i mean hard reset hehe
i dont know how to flash a rom :'( and i cleared it with a program, which i downloaded from a website hehe
Click to expand...
Click to collapse
haha you'd be surprised how many people confuse the two.
well I would definitely try flashing it *hint*(the sticky's are full of useful information).
If not, call up SE and set up the repair.
Ok, im just trying to flash now, ill post another time when it finishes with the result
thank you!!!
i dont know if it could be, but it seems like having the same bug, but with less % of appearing, i mean, lesser letters appear duplicated, and lesser words and spaces appear bugged too
but anyway they continue appearing... so i really dont know what happen... :'(...
more ideas?
I have the same issue. I think it's becouse of dust between letters on the keyboard Im thinking about opening device and cleaning keyboard becouse my x1 is not on warranty. But before that I want to try to clean it with compressed air in spray. It is a good cleaner for electronics so may can help but before use that remember about turning off device and taking out battery.
ell82 said:
I have the same issue. I think it's becouse of dust between letters on the keyboard Im thinking about opening device and cleaning keyboard becouse my x1 is not on warranty. But before that I want to try to clean it with compressed air in spray. It is a good cleaner for electronics so may can help but before use that remember about turning off device and taking out battery.
Click to expand...
Click to collapse
that's impossible.. the keyboard is like a film its one solid piece, so any dust going between letters goes no where. the only possible things are.. either condensation got stuck between the keyboard and the responsive layer below it.. that layer below it has started to break down and degrade.. or its a software issue.
how is your x1 not under warranty?
UnD, if you tried reflashing then you just have to call up SE for a repair because its a hardware issue then.
I have the same, after flashing less, but still problems. No mater is original or Fun's Rom
I had quite similar problem - space button didnt work correctly very offen and then all keys around space stoped working correctly - doubling the letters, sometimes not working at all etc.
I had it repaired in service - covered by warranty. They changed whole keyboard.
I'm having the same problem... very frustrating getting triple full stops or two 'o' letters in 'of'.
got two cracks in the case. What are the chances of a replacement do you think? still under 1 year warranty.
i have the same issue.
its caused by dirt/dust etc under the keyboard.
the only way to fix it is to take the handset apart.
best bet is to phone sony and get it repaired
I have the same issue and was wondering if it was a problem caused by:
Dust under the keys
Misalignment of the keys
Will try a hard reset and see if that helps.
I have the same issue. Tried multiple roms and stock roms and clearing the whole phone and its still the same issue. Im sending it back for repair. Warrany is 2 years =P
ive been re-flashing my ROM twice so far... empty my inbox as well, but doesnt seem to fix it, but ill try another flash again x_x
Even the Fn Button (Blue Square at corner left down) wasnt responding if i didnt press it hard enough
just cleared sms/mms now works great again
but i still will write with fingerkeyboard until i get the iphone
xperia is good but keyboard sux (should not happend) and WM is far away from the iPhone OS
also apps are better for iphone

Graphical issues on Tab

I am the happy owner of a newly Galaxy Tab
and am subject to a rather annoying problem!
Once my tab in hands, I undertake a full exploration of the unit
and all tests relating thereto (installation of
various programs, GPS, ...) Everything seems to be perfect!
But ...
I continue my tests and installs a game, known as
compatible with Tab (Angry Birds), the installation
goes without problems.
The problem arises when opening the game, screen
remains as frozen (freeze?) and reboot th Tab after
few seconds ....
It happens the same way on all the games
I have tested!
In wanting to see my pictures taken with the camera,
unable to open the gallery! The screen also freezes the Tab
!
I fear a hardware problem on my tab and can already imagine
having to return to the SAV
Has anyone ever encountered a similar problem with
Tab or its there a suggestion to solve this problem?
Any help would be greatly appreciated .
That both sounds very annoying as well as a problem I haven't personally heard before. I'm not sure, but you may have a faulty unit.
I'd try a factory reset. Go to Settings>Privacy>Factory reset and wipe the data. It will NOT touch your sdcard. See if it works. If not its the Tab it self.
that problem my friend, you are 1 of 25 lucky people out there with Hardware Faulty chipset. Some friends works for Best Buy and local cellular shops, are getting similar problems. No one know exactly why the problem happens.
I would just bring it back to shop you purchased and ask for refund NOT exchange. Cause exchange are likely to get one of few similar problem devices.
First of all, thank you for helping me to solve this problem.
At begining of story, when i first have my unit and discover this issue, i've tried to do a factory reset and a data wipe but nothing better ..
Then i attempt some flashings on the unit, i tried different firmware (JJ3, JJ4, JJ7, Roto JME, Roto JMI) but problem remains the same.
Like Chainfire, i think of a faulty unit.
I'm currently under JJ4 and don't know what was the initial firmware on the unit when i bought it, do you know i will have some problems if i bring it back with another firmware to the shop ?
Don't know aout your particular shop, but when i had a problem with my first unit here in the UK, i took it back to tesco on RotoJMEv4
Got another new unit and walked right out of there with no probs
Yeah just tell your problem then leave it there, they don't really check.
I had a similar problem with my I9000, it was rooted with custom ROM but they just took and it and fixed the problem... well in your case they will just replace it most probably...
You right, spandsbab ,
i decided to bring it back to my shop and they gave me just another, working one.
All is working great on this one

Galaxy note 5 920c pressure points not working

Hello, all of sudden my note 5 pen pressure points are not working anymore, no matter how I use the stylus it will always write with the same "weight".
Has this happened to anybody else?? Is there a way to fix it?? I tried restoring my note to default settings but nothing happened... haven't tried formatting it yet but I'd rather not
Hope it's not anything hardware related
Already tried changing the tip of the pen
Edit: Tried formatting it and the problem remains, I guess faulty unit?
Serton said:
Hello, all of sudden my note 5 pen pressure points are not working anymore, no matter how I use the stylus it will always write with the same "weight".
Has this happened to anybody else?? Is there a way to fix it?? I tried restoring my note to default settings but nothing happened... haven't tried formatting it yet but I'd rather not
Hope it's not anything hardware related
Already tried changing the tip of the pen
Edit: Tried formatting it and the problem remains, I guess faulty unit?
Click to expand...
Click to collapse
I guess it is a hardware fault...best you can do is send it to warranty. I have my unit for a year now, and never had problems with the s pen and pressure points. Hope you find a solution fast. Best of luck! Cheers.
Pressure sensor is in the S-pen, so test it with other S-pen (of any Note 1-5).
In developers options, available after tapping multiple times on build number at device info, you can test S-pen pressure function by selecting Input-Show location pointer (not sure whether that's the English function name...) it shows the pressure in top of screen....

Categories

Resources