My Axon Pro was working great all day today like it normally does, All of sudden, while I was watching an Instagram video the screen went black. So, I powered off the phone. Now I have a problem. The screen will not turn back on.
Could anyone offer me some advice, help, or assistance? I am really feeling stuck here.
kristiancmorgan said:
My Axon Pro was working great all day today like it normally does, All of sudden, while I was watching an Instagram video the screen went black. So, I powered off the phone. Now I have a problem. The screen will not turn back on.
Could anyone offer me some advice, help, or assistance? I am really feeling stuck here.
Click to expand...
Click to collapse
Send it back to ZTE!!!
Just call there customer support # (if you live in the US the number is: 1-800-617-5065) Tell them the problem then they will send you another phone.
Related
My Tilt was working fine while I was listening to music over my bluetooth headset. Suddenly the display went black and I am not able to get it back. I cant even see the startup screen with the AT&T logo. The phone is working perfectly fine and I am able to play music, send and receive call and connect it to my PC and see the display on my computer through MyMobiler. One thing I noticed is that I can see very very feeble display on my screen without any colors. I ordered a replacement screen and placed it on my own but still the same behavior. I cant go to AT&T as it got an unlocked phone and have voided the warranty since I opened it to replace the screen.
Any help or guidance from experts of this forums would be really appreciated.
Thanks,
Shashank
You probably tried this already, but just incase....but did you try to turn up the backlight setting (Settings->System->Backlight) and see if that made any difference?
scowltura said:
You probably tried this already, but just incase....but did you try to turn up the backlight setting (Settings->System->Backlight) and see if that made any difference?
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Click to collapse
I tried it already but it dint help. Also the display setting take effect only once yo phone has crossed the startup screen. Dont know why I am not getting any display even on the very first startup screen.
Sounds like a bad backlight
No solution yet
Me and another guy are going through the same thing. So far, no answer has been found to our problem. I also bought this phone thinking all it needed was a new screen, come to find out after I replaced it that it was doing the same thing. It seems like this problem only effects a very small percentage of Kaiser users.
Hi guys,
I'm new to this forum so I'll try to make the issue I am addressing as clear as possible.
I bought this phone for around a month now and I was quite shocked to notice the problem with my screen. Basically, it is functioning perfectly well. However, I noticed an issue while I was using my phone in the dark to check my facebook. While it was loading pictures, the screen black out and I seem to notice " cracks" appearing. I went to the service centre for a check but I was told that my phone is perfectly okay. Still in disbelief, I tried to somehow "test" my phone in the dark again. I noticed that those "cracks" appear only when the phone is booting up i.e unlocking the phone or when the phone is about to light up and they can only be seen in the dark. I'm really not sure whether it is a hardware problem with the LCD or otherwise. I would appreciate if you guys could provide me with advices.
Thank you!
Yevdokiya said:
Hi guys,
I'm new to this forum so I'll try to make the issue I am addressing as clear as possible.
I bought this phone for around a month now and I was quite shocked to notice the problem with my screen. Basically, it is functioning perfectly well. However, I noticed an issue while I was using my phone in the dark to check my facebook. While it was loading pictures, the screen black out and I seem to notice " cracks" appearing. I went to the service centre for a check but I was told that my phone is perfectly okay. Still in disbelief, I tried to somehow "test" my phone in the dark again. I noticed that those "cracks" appear only when the phone is booting up i.e unlocking the phone or when the phone is about to light up and they can only be seen in the dark. I'm really not sure whether it is a hardware problem with the LCD or otherwise. I would appreciate if you guys could provide me with advices.
Thank you!
Click to expand...
Click to collapse
welcome to our f**cked screens club http://forum.xda-developers.com/showthread.php?t=1336187
Hi all, I'm wondering if anyone else has had this problem with the Note? I've seen it reported for other phones but in the Note forum, most complaints about the screen are about colour reproduction. It is extremely frustrating and I was hoping someone had any idea? I had already done a factory reset, took it to the Carphone Warehouse (the authorized Samsung service center near where I live) and they reflashed it with a Polish firmware, and it still has the problem.
Video of problem: http://www.youtube.com/watch?v=HAAWDwPVYmk
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No problem. IIRC, *#0*# is the standard Samsung screen test code. (Personally I only tested this code on the Note and my SGS, which I used to film the video). I had also noticed that it usually happened after a bit of running (I ran an intensive flash video for 5-6 minutes). But then it started to happen just after I turned it on in the morning even when the phone was cold.
If this problem is really bothering you, I recommend you go straight to Samsung. The service I got here in the UK has been great so far. I sent it in and 2 days later, they told me they had replaced the screen and were testing it. If all goes well, I should have it back early next week. The phone number for the UK is 0330 7267864 if anyone is interested.
Click to expand...
Click to collapse
AETAaAS said:
Hi all, I'm wondering if anyone else has had this problem with the Note? I've seen it reported for other phones but in the Note forum, most complaints about the screen are about colour reproduction. It is extremely frustrating and I was hoping someone had any idea? I had already done a factory reset, took it to the Carphone Warehouse (the authorized Samsung service center near where I live) and they reflashed it with a Polish firmware, and it still has the problem.
I cant post links, but you can add this onto the end of Youtube...
/watch?v=HAAWDwPVYmk
Click to expand...
Click to collapse
Having similar problem.
On mine, the issue is intermittent. Luckily I can now reproduce the problem by pressing the top side of the phone corner here and there and screen jitters/scrolls down/un responsive.
Same problem on mine...
I'm experiencing the same issue on mine as well, but only intermittently. I noticed it happens after I've been using the Note for a while and when it gets warm. I don't know if it's heat related. I still have to do more testing, but it seems like the problem immediately goes away when I plug it into the charger.
Thanks for posting the video, now I know there's a built in utility for testing the LCD
No problem. IIRC, *#0*# is the standard Samsung screen test code. (Personally I only tested this code on the Note and my SGS, which I used to film the video). I had also noticed that it usually happened after a bit of running (I ran an intensive flash video for 5-6 minutes). But then it started to happen just after I turned it on in the morning even when the phone was cold.
If this problem is really bothering you, I recommend you go straight to Samsung. The service I got here in the UK has been great so far. I sent it in and 2 days later, they told me they had replaced the screen and were testing it. If all goes well, I should have it back early next week. The phone number for the UK is 0330 7267864 if anyone is interested.
Ghost Touch Issue
AETAaAS said:
No problem. IIRC, *#0*# is the standard Samsung screen test code. (Personally I only tested this code on the Note and my SGS, which I used to film the video). I had also noticed that it usually happened after a bit of running (I ran an intensive flash video for 5-6 minutes). But then it started to happen just after I turned it on in the morning even when the phone was cold.
If this problem is really bothering you, I recommend you go straight to Samsung. The service I got here in the UK has been great so far. I sent it in and 2 days later, they told me they had replaced the screen and were testing it. If all goes well, I should have it back early next week. The phone number for the UK is 0330 7267864 if anyone is interested.
Click to expand...
Click to collapse
I wish I could send it back somewhere. I'm in the US, and the Note was a gift from a relative in the Philippines, who bought it from an importer. It looks like it was originally meant for Germany, so Samsung USA doesn't want to repair it, even when I offered to pay. Same response from Samsung UK.
The problem seems to be more apparent now with ICS (stock). Just like before, the problem crops up after some use when the phone and/or battery gets warm. Oddly enough, the problem immediately GOES AWAY as soon as I plug it into the charger.
temp fixes?
Anyone come up with a work around to this.
I made a portable charger at first, but now it dose it when its plugged too
maybe disable finger touches and just use the spen?
Just got my Zenwatch 3 in the mail from Amazon. No problem turning on, connecting to my phone, then as I watched, the screen went black. Okay, figured maybe the battery wasn't charged sufficiently. Left it on the charger for an hour while I was out. No better. Black screen and nothing I do turns it on. I'm not a newbie to the Zen as I have a 2 that never gave me any trouble. Bought this one for the built-in speaker. Now I'm wondering if it was worth the price.
Any suggestions? I've had it for about 3 hours now and not at all happy.
re: defective?
Rider69 said:
Just got my Zenwatch 3 in the mail from Amazon. No problem turning on, connecting to my phone, then as I watched, the screen went black. Okay, figured maybe the battery wasn't charged sufficiently. Left it on the charger for an hour while I was out. No better. Black screen and nothing I do turns it on. I'm not a newbie to the Zen as I have a 2 that never gave me any trouble. Bought this one for the built-in speaker. Now I'm wondering if it was worth the price.
Any suggestions? I've had it for about 3 hours now and not at all happy.
Click to expand...
Click to collapse
If all you done is "watch" the screen after turning the watch on and done nothing
else and you cannot turn it on again then you need to send it back to Amazon and
have it replaced.
It's a defective watch.
Rider69 said:
Just got my Zenwatch 3 in the mail from Amazon. No problem turning on, connecting to my phone, then as I watched, the screen went black. Okay, figured maybe the battery wasn't charged sufficiently. Left it on the charger for an hour while I was out. No better. Black screen and nothing I do turns it on. I'm not a newbie to the Zen as I have a 2 that never gave me any trouble. Bought this one for the built-in speaker. Now I'm wondering if it was worth the price.
Any suggestions? I've had it for about 3 hours now and not at all happy.
Click to expand...
Click to collapse
Hold down the middle and lower buttons until you feel the watch vibrate twice (probably about 30 seconds) as long as the battery is charged. I had one do the same thing the first time I tried to use it.
Yep
BigWopHH said:
Hold down the middle and lower buttons until you feel the watch vibrate twice (probably about 30 seconds) as long as the battery is charged. I had one do the same thing the first time I tried to use it.
Click to expand...
Click to collapse
Did all that. Then called Asus tech support. She had me do it all over again, then told me to send it back to Amazon, which is exactly what I'm going to do. Thanks for the feedback!
Exactly!
Misterjunky said:
If all you done is "watch" the screen after turning the watch on and done nothing
else and you cannot turn it on again then you need to send it back to Amazon and
have it replaced.
It's a defective watch.
Click to expand...
Click to collapse
Nail on the head [BOOM!] I tried all the usual fixes, tried all the stuff that I found online, called Asus tech support, did all the stuff again under their watchful [see what I did there?] eye, and I've already begun the exchange process at Amazon. Annoying, but what can you do, right?
Thanks for the quick response. I'm going to enjoy being a member of this group.
ASUS ZEN 3 Watch
Rider69 said:
Just got my Zenwatch 3 in the mail from Amazon. No problem turning on, connecting to my phone, then as I watched, the screen went black. Okay, figured maybe the battery wasn't charged sufficiently. Left it on the charger for an hour while I was out. No better. Black screen and nothing I do turns it on. I'm not a newbie to the Zen as I have a 2 that never gave me any trouble. Bought this one for the built-in speaker. Now I'm wondering if it was worth the price.
Any suggestions? I've had it for about 3 hours now and not at all happy.
Click to expand...
Click to collapse
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HUGE mistake sending anything back for "repair " before trying all your options - For those people whose first advise is "send it back" -- point out your level of expertise -
I just had the same problem with my Zen 3 . I had a bad app that drained the watch completely . And the middle button nor the Mid and Lower would bring it back. Called ASUS .. Immediately "Send it back..". Well Frigg you Ying Hao. This is brand new and god knows what other people's problems I'll get when you send me a refurb.
The solutions was EASY.
Plug the power connector to the watch , wait 20 seconds THEN press Middle and Lower. Now the watch HAS a steady power source to reboot.
DONE.
Apps are a HUGE source of problems . 90% of these developers are just selling a pretty face , the inner workings are ****.
Zenwatch 3 not working
I have bought zenwatch 3 on 31st august 2107. It worked fin for 12 days. Today on 13th September 2017, it is refusing to switch on. Even it is not charging. Went to service center they are saying it will have to be replaced which will take a month. And even from where I bought their replacement time has lapsed. Can anyone help me with troubleshooting???
Please help me guys. It is urgent.
Hello all,
I've been using my MI 11 ultra with the Xiaomi.eu latest stable version for months and never had any issue. Today, I was making a videocall on Whatsapp, and after hanging up the phone, the screen just turned black and never came back.
I tried to reboot on fastbook/recovery, but seems like the screen is just dead. Things that I tried.
- Plug in the phone charger (nothing happens)
- Force restart phone by holding the power button (It makes a little vibration like it's rebooting, but nothing happens after this)
- If I connect my phone to my laptop, it detects the phone as MTP, but I can't do anything with it.
- I tried to list device through ADB, but I doesn't appear in the list.
I have no clue what to do, at the moment it died, I wasn't doing anything special, I thought It would be because of the heat, but the phone wasn't hot.
It's really weird. Is there anything else I can do? Am I missing something?
Thank you in advance!
I think it's time to take your phone to service center...
hungragezone said:
I think it's time to take your phone to service center...
Click to expand...
Click to collapse
Agreed!!!
has anyone sent the phone back to china for screen repair during the warranty period? Wonder how the process works.
Warranty with Eu. rom?! highly doubtful.
if you can fastboot your device, i'd suggest that you install original rom. (DONT LOCK BOOTLOADER). then jump to fastboot again and lock your bootloader. then send it for warranty. I don't think you'll need the screen to do that.
dont worry about device access and boot inside, doesnt matter.
Thank you all for the answers.
I stil have my last breath of hope, I found someone who had a similar issue with an Mi 11 => https://xiaomi.eu/community/threads/black-screen-on-mi-11-ultra.63498/
I wasn't expecting it for this phone, you never expect this kind of weird issue from a 1k phone hahaha. It never happened to me and I've been flashing my Xiaomi devices since 2010
I'll try one last time, the back screen is not responding neither and as far as i know, they have different video controllers and since my computer can recognize it, I still have some hope.
This issue got me on vacation in the middle of the rain forest, and as you can imagen, internet here goes really slow.
I'm trying to download all the stuff that I need and once i have it, I'll try to restore my phone. I'll update you all with the results
Thanks in advance!
that would be great because if one of us should have the same problem then he can look in here and help himself
Hey all,
After fastboot, nothing changed unfortunately, I think I'll need to send it to warranty.
thank you all for the help
topfreitas said:
Hello all,
I've been using my MI 11 ultra with the Xiaomi.eu latest stable version for months and never had any issue. Today, I was making a videocall on Whatsapp, and after hanging up the phone, the screen just turned black and never came back.
I tried to reboot on fastbook/recovery, but seems like the screen is just dead. Things that I tried.
- Plug in the phone charger (nothing happens)
- Force restart phone by holding the power button (It makes a little vibration like it's rebooting, but nothing happens after this)
- If I connect my phone to my laptop, it detects the phone as MTP, but I can't do anything with it.
- I tried to list device through ADB, but I doesn't appear in the list.
I have no clue what to do, at the moment it died, I wasn't doing anything special, I thought It would be because of the heat, but the phone wasn't hot.
It's really weird. Is there anything else I can do? Am I missing something?
Thank you in advance!
Click to expand...
Click to collapse
I had similar problems on my samsung galaxy a12. I flashed older fimware and the screen would just not work, it would be pitch black 24/7 no matter what I have done. I had to blindly enter in to odin_mode and flash new fimware. Similar thing is for you, try blindly booting in to fastboot or what ever you and flash the orginal ROM and don't use EU one because they probably wount accept it with in the warranty. AND UNDER NO CONDITION, DO NOT RE-LOCK THE BOOTLOADER
Hello all,
I have fresh, happy and weird update!
I was decided to send my phone to service center, I was just waiting to come back to Spain from my vacation, meantime, my phone was between my clothes since my last update.
Today I took it again while I was packing my things and voila! Screen is working again
My guess is that after taking a heavy rain, it got wet somehow (I say this because it supposed to be waterproof) and this caused the screen issue (3 days after the my rainy day).
Leaving the phone between my clothes, it my helped to dry out any water that could have leaked inside and phone is working again.
So, what I learned from this experience, never trust the waterproof certificate, hahahha.
I think once I'm back home, I'll put the phone on the water and try make the issue happen again, then send it to the SAT.
Thank you all!
topfreitas said:
Hello all,
I have fresh, happy and weird update!
I was decided to send my phone to service center, I was just waiting to come back to Spain from my vacation, meantime, my phone was between my clothes since my last update.
Today I took it again while I was packing my things and voila! Screen is working again
My guess is that after taking a heavy rain, it got wet somehow (I say this because it supposed to be waterproof) and this caused the screen issue (3 days after the my rainy day).
Leaving the phone between my clothes, it my helped to dry out any water that could have leaked inside and phone is working again.
So, what I learned from this experience, never trust the waterproof certificate, hahahha.
I think once I'm back home, I'll put the phone on the water and try make the issue happen again, then send it to the SAT.
Thank you all!
Click to expand...
Click to collapse
Warranty doesn't cover water damage as far as I know
You might be safer not trying to repeat the experiment