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Hello guys,
As the title says, I replaced my P880 screen because it had an awful crack on it. The thing is that after I changed it, back in my house I tried to take a picture, but it said that it couldn't connect to the camera, or something like that. This had happened to me before, so I restarted the phone and nothing, so after reading some blogs (no one exactly related to the camera problem) I decided to make a full wipe of my phone and restoring it to factory settings. Always hopefully, it didn't work so I realized that the guy who made the replacement might have forgotten to reconnect the camera socket (is that the correct name?), but I can't take it to the service center to get it fixed because they are closed on saturdays and I can't go on monday because I'm leaving the country for a few weeks.
So I was wondering if I can make this check in my house, which tools would I need and, the most important thing, what and where should I check that is connected to the mainboard.
Thank you very much in advance, really hope someone can help, as I need the camera :/
Check my repair thread in the general section. I list all the tools needed and am pretty sure you only need to remove the back plate covering the motherboard. The camera module should have a cable, follow it and make sure it is pressed in all the way.
sent from my amazingly awesome OnePlus One
don't forget to hit thanks!
Whenever I try to use the rear camera the display turns black while only showing the HUD. The HUD works fine, but the camera doesn't work at all. Nothing is blocking it either.
When switching camera modes (to manual mode for example), an error pops up saying that the "camera is not available"
IMPORTANT NOTE: The front facing camera is working perfectly fine.
Things I tried to do (aside from shipping it for repair):
1. Android repair via the PC companion software
2. Internal reset
3. Safe mode
4. Clearing cache files for the built-in camera app
5. Installing an alternative camera app (the built-in one was disabled)
6. downgrade and upgrade
7.change camera for new one (tested)
I had same situation with regular Z3. Someone brings it to service where I'm working and my first think was camera fault but changing camera didn't fix it. Near camera connection You can see some small capacitors, we call it filters. It looks like capacitors but it's soldered not only on opposite sides but 2 points on both sides. In regular Z3 there was 5 elements like this to change and after that camera starts working. I don't remember how exactly it's made in Z3c but it's really possible that it's the same issue and same way to fix it.
One more thing, if You can check one one more camera to exclude camera itself cause most issues like this are caused by faulty camera. I had many phones (most Z1 and Z1c) with this issue and changing camera always was the solution.
Good luck.
Same Here. Need help too.
Sent from my D5803 using XDA Free mobile app
I have three cameras and two z3c, I interchange camera and phone and always the same result
At this moment I don't have any Z3c to disassembly (except mu own but under warranty) to check where those capacitors are but if You could take a picture of camera connector on motherboard and near area I can mark which one should change.
@Chamelleon
Main camera not working
I have the same issue with my Z3 compact. The issue started happening on the 11th month of my one year warranty, I sent it for repair (14 business days y + shipping time back and forth). It came back with the same issue. Sent it back right away. After another three weeks without my phone, I got it back. Guess what? EXACT SAME ISSUE!
I called their support line explaining what happened, the guy told me that there is nothing they can do about it since my warranty expired. Of course they didn't have in consideration that I sent my phone before it expired and it took about seven weeks back and forth. There wasn't any sort of damage on my phone, was never dropped or damaged in any way, I never submerged it even if in theory, that would be ok. The report said "it has reviewed the functioning of the unit, unfortunately the defect is in the PCB so it is not able to undergo repairs to it."
The guy on the phone told me what he thought the report meant. It means there is damage on the main board(not caused by me) and the one year warranty manufacturer warranty department won't repair it. Maybe, if I had bought the 2 year "extended" warranty, they could do something about it. I asked if the issue is that my one year warranty was expired or if it is something that they just don't fix unless you get the "extended" warranty. He couldn't answer me and the only thing he said was "is there anything else I can help you with?"
From what I understood, there are two completely different departments, the one year manufacturer warranty that only cover some things. Not even sure what, because if it's broken screen, water damage or any physical abuse, they won't fix it. If it's a problem with the main board or PCB, they won't fix it either. It is a mystery to me what gets fixed in that department. The other department is the 2 year extended warranty. I'm not sure what they are willing to fix there, but from what they guy on the phone told me, it's more than the one year regular warranty.
Long story short, after two trips to FedEx, at least 8 hours total on phone calls, more than 7 weeks without my phone, I ended where I started. Sorry Sony, never again. Worst customer support I have ever experienced.
At this photo I can see only 4 of this capacitors and marked it, maybe it should be four or one I missed cause quality. Anyway regular Z3 has 5 like this and after changing all 5 camera start working again. You can desolder it from most Sony phones, I used capacitors from MK16 (Xperia Pro). So find some Sony board with capacitors like this and ask someone with good hot air solder station (if You don't have one) to change it.
Any news to this problem? I bought used Z3C with black rear camera problem because it was cheap. (Yes, the front facing camera is working perfectly fine). So far I have only tried software fixes and obviously they didn't help. I ordered new camera module from ebay and I'm now waiting for it. Has anyone tried soldering new capacitors if the new camera module doesn't help?
EDIT: Here is another thead with same problem: http://forum.xda-developers.com/z3-compact/help/rear-camera-hardware-detected-black-t3231509
As I said I've done it only in regular Z3 but If You gonna try give me some info is this solution is also working in Z3c case.
Chamelleon said:
As I said I've done it only in regular Z3 but If You gonna try give me some info is this solution is also working in Z3c case.
Click to expand...
Click to collapse
I'm still waiting for new camera module. If the new module is not working I will try soldering new capacitors. I will keep you up to date here .
Any news??
Completely forgot to post this, hope it help someone. I made the same thing with black camera on my Z3c. After I broke audio port in my Z3c and had to send it to warranty I took my gf phone, Z3c also. I restored my TWRP backup to her phone and all except camera was working. Camera was completely black but only main, front was OK. After that I was afraid that it's another hardware problem like Yours but after reflashing to stock problem gone. I repeated it few times to check if I'm right and I was. After flashing backup from another phone even without TA and Kernel backup there is a problem with camera.
So I was wrong saying it's only hardware problem. If anyone still has this issue and didn't reflashed his phone check it first.
@Chamelleon yes it's somehow a software problem (if we could say that ). For me i did fix it.
I did a Nandroid backup for my black Z3 compact (camera works properly) an restored it on my new White Z3 compact (also camera woks fine). after restoring the white z3c rear camera shows black screen, the front one is good.
=> i did a format factory reset : didn't work.
=> flashed a TFT file : didn't work.
=> flashed a D5803_23.4.A.1.232_Customized FR.ftf : IT WORKS !
and then i remembered that my phone was from "SFR" , a french network provider.
i hope this helps also
Edit: too new account, would be nice if a mod unlocks the posting of the direct image links and fixes the links - I think they are useful as this is a common problem and i already invested hours translating russian and documenting my research nobody else should have to do it
for me it was a hardware problem after dropping it.. I even changed the camera module.
Did some reseach, russian sites have some input:
Layout1: directupload.net/file/d/4472/9andayji_jpg.htm
Layout2: directupload.net/file/d/4472/vzvgbqqo_jpg.htm
It was loose, but when i tried to push it down with a hot metal to "solder" it, at some point it jumped away and was lost because it is so tiny!
Missing part: directupload.net/file/d/4472/qmut35qt_jpg.htm
The russian site suggest this soldering of bridges, however its not clear to me if they mean one of this electronic pieces (4pins each) or also the lower one.
Russian: directupload.net/file/d/4472/ag43kmda_jpg.htm
The question is now how these (likely) filters (because so close to the camera have to be bridges, it seemed to have worked for some russians:
Pins: directupload.net/file/d/4472/k86j53hr_png.htm
Not sure if there are 4 indipendend pins or if for those small footprints of electronic devices they use only the edges and then they have the same signal.
I was not able to see any text written on those two things, however i didnt have any magnifying glass.
basmok said:
Edit: too new account, would be nice if a mod unlocks the posting of the direct image links and fixes the links - I think they are useful as this is a common problem and i already invested hours translating russian and documenting my research nobody else should have to do it
for me it was a hardware problem after dropping it.. I even changed the camera module.
Did some reseach, russian sites have some input:
Layout1: directupload.net/file/d/4472/9andayji_jpg.htm
Layout2: directupload.net/file/d/4472/vzvgbqqo_jpg.htm
It was loose, but when i tried to push it down with a hot metal to "solder" it, at some point it jumped away and was lost because it is so tiny!
Missing part: directupload.net/file/d/4472/qmut35qt_jpg.htm
The russian site suggest this soldering of bridges, however its not clear to me if they mean one of this electronic pieces (4pins each) or also the lower one.
Russian: directupload.net/file/d/4472/ag43kmda_jpg.htm
The question is now how these (likely) filters (because so close to the camera have to be bridges, it seemed to have worked for some russians:
Pins: directupload.net/file/d/4472/k86j53hr_png.htm
Not sure if there are 4 indipendend pins or if for those small footprints of electronic devices they use only the edges and then they have the same signal.
I was not able to see any text written on those two things, however i didnt have any magnifying glass.
Click to expand...
Click to collapse
So I changed my camera because I thought it was a hardware failure (tried every other method before: going back to stock, wiping camera files etc.) and it STILL is black. Did you have any success with your camera?
mrfrantastic said:
So I changed my camera because I thought it was a hardware failure (tried every other method before: going back to stock, wiping camera files etc.) and it STILL is black. Did you have any success with your camera?
Click to expand...
Click to collapse
Try flashing stock ROM based on your country as i mentioned up.
mrfrantastic said:
So I changed my camera because I thought it was a hardware failure (tried every other method before: going back to stock, wiping camera files etc.) and it STILL is black. Did you have any success with your camera?
Click to expand...
Click to collapse
Me not (also changed the HW cam), the guys on the russian site yes (even with other similar sony).
Just check if there is something loose, maybe you are lucky and its a software problem *fingers crossed*. To me it happend exactly after dropping (and changing the screen which went without problems) so I was quite sure its HW based.
basmok said:
Me not (also changed the HW cam), the guys on the russian site yes (even with other similar sony).
Just check if there is something loose, maybe you are lucky and its a software problem *fingers crossed*. To me it happend exactly after dropping (and changing the screen which went without problems) so I was quite sure its HW based.
Click to expand...
Click to collapse
Hi basmok,
First off thanks for the research and for the pictures!
I have a similar story, phone was dropped, rear camera won't work, tried different ROMs without any luck then took phone apart and saw that one of the four tiny capacitors
just fell off and now it's MIA...
The last pic from your post (directupload.net/file/d/4472/k86j53hr_png.htm) which I assume shows the soldering of the bridge doesn't seem to work...
Do you still have that pic?
Also did you make any progress on the camera fix or gave up?
Thanks,
Ati
AtiGala said:
Hi basmok,
Do you still have that pic?
Also did you make any progress on the camera fix or gave up?
Thanks,
Ati
Click to expand...
Click to collapse
You were lucky, they were already in the recycle bin and deleted on the camera. Best I could do picturewise, i dont have a macro lens. Here we go, added all to imgurl so hopefully they survive longer: http://imgur.com/a/Of1DY
And no, didnt make any progress as i dont know what component they are. Normally all components have lasered some code but not sure if its just too tiny for my eyes or if they dont have it. I was a bit unlucky as i didnt have a soldering tool, so i tried it by pushing the pin down with a paperclip which i headed with a lighter --- well it jumped away and was not the best approach
Hi,
First of all, I am sorry if this is a long post; I just want to tell everything that has happened for clarity.
A month back, my phone (Xperia Z1) fell on the bathroom floor and the screen got badly damaged. I took it to the Sony authorized service center and they told me that since my warranty period is over, I should pay for the replacements. Since the authentic parts were not cheap, I took it to another place in the city where they do cheap electronic repairs with second quality hardware. Sure enough, one guy told me that he can fix the phone and i have to change the display and touch. And he quoted me a price which was a third of what the Sony guys said. I asked him to do it. He asked me to come and collect the phone later on the day, but since I am very paranoid about all the security issues (all kinds of shady things happen in this place), I told him I'll just stay there till he's done. After he installed the parts, He turned the screen on and it said, "android is loading.." with the android logo. Like when we update or install ROMs. I wasn't sure why a system update or anything software related was needed to change the display. I asked him this and he told me that since this was a phone with non removable battery, when we remove and put it back, this will happen. I was actually thinking that he might be putting some cheap board from some other used phone and will finally give me a formatted phone saying he coudnt retrieve the data. I was paranoid for some time but when he switched it on, all my data were there. All well and good.
Last week, unfortunately, i dropped my phone again and the back glass panel cracked. This time i thought I'll order the part online and assemble it myself. So, i started watching YouTube videos on how to dissassemble and reassemble Xperia Z1. And then I noticed, in all the videos, they removed all the parts and put it back together, and when they started the phone, Sony logo appeared. Normal Loading screen. No "Android is Loading" part. This is when i started getting paranoid. Did he install some spyware on my phone? Is there any way to find out? I coudn't find anything suspicious in the installed or system apps list. My bootloader is not still locked. If it indeed is being tracked, Is there any way to remove it? I've done factory reset a couple times after that, that doesn't fix it, does it? Should i do a clean firmware reinstall. Please Guide me. Could he be tracing my phone for a month? I have had a lot of personal stuff on my phone and i would not like those to be compromised. Or, am i being too paranoid and it does actually happen when you change hardware?
Please please help..Sorry for the long post.. Hope you understand
First of all, STOP DROPPING YOUR GOD DAMN PHONE!
Second, you won't see anything when they install spyware or malware, that's the beauty of it, and yes, you are being paranoid.
Third, not that it's necessary, flash it with flashtool, make a backup of data (Images and Videos) to someplace ( Cloud, preferably) and then download the latest FTF and flash it, make sure to wipe data and every other partition (boo).
Fourth, stop watching too many "hacking" movies.
Hello, i have following problem with P10 camera:
Model VTR-L29, Firmware VTR-L29C10B120.
The focus in the main camera ceased to work. There was no way for me to apply the guarantee, so I have disassembled the phone and tried out three new replacement cameras from Ebay (Index Sunny B1730 and Sunny B1737). All do not work: the camera App immediately closes, other photo apps says that the camera is not found or is busy, AIDA64 does not find the camera too. Factory reset and cache delete has already been done several times. Several times I tried the original camera again and it worked (except the focus), but after I tried B1737 it stopped to work and now shows the same symptoms. Before the original camera stopped to work the camera App worked even without a camera and showed a gray screen, now it also turns off immediately. Maybe someone has an advise for me, thanks and sorry for my bad English.
hello;
first excuse my english i know its bad; please replace your original cam and for repair the focus juste tape on the frontal cam with your finger joint between 5 to 10 times not so hardley
i tray this it work 100/100
please share with others personne hou have the same problem
Another user had the same problem with the focus on his phone after he dropped it. He fixed it very simple.
Pick a place in your house where you have carpet on your floor. Now put the phone on the floor standing on the usb-connector. Push the phone over so it falls on it's back. Use you finger to keep it from bouncing back.
He said the focus worked after this procedure.
Good luck!
It's really works. Thank you. But this is just a temporary solution. I wonder if we replace with the original part (at authorized service centre) it will guarantee the problem will not occuring again?
GAMaus said:
Another user had the same problem with the focus on his phone after he dropped it. He fixed it very simple.
Pick a place in your house where you have carpet on your floor. Now put the phone on the floor standing on the usb-connector. Push the phone over so it falls on it's back. Use you finger to keep it from bouncing back.
He said the focus worked after this procedure.
Good luck!
Click to expand...
Click to collapse
I had the same problem a month back after my phone fallen on the floor from my pocket. The camera could not focus and blurry picture quality. I tried everything I found in YouTube or any other forums but all are temporary solutions.
I then contacted Huawei Customer care and they changed the camera and delivered the phone same day. My phone was in under warranty period.
Its fixed now and working fine.
I think you need to send the phone to Huawei Customer care
Hey there!
Recently I bought a Pixel 4 XL and I am loving it. However when it arrived, the 2X camera wouldn't work, and portrait mode neither. Luckily after disabling an app to get my SIM working on this AT&T Pixel, the 2X camera started working back. The problem is that today it stopped working again, and repeating the process of disabling the app didn't solve any problem. I know for sure the camera isn't broken as I took photos with it recently and I want to know how to get this working again.
Thanks in advance
I would force stop camera and gallery and wipe data on those two as well and reboot and see if anything was different. If not I would remove my accounts from the phone then factory reset.. Delete everything and maybe even do it two times just for the hell of it. I would use stock recovery and do this selecting "factory reset" with volumes keys and power button then reboot system afterwards. If nothing changed I'd sell it and I'd be honest online and explain my story and all. I'd pay the difference on a Google factory unlocked model Coral so that when I had any issues down the road I would be bootloader unlocked and I could then fastbood stock images and everything would be fine and dandy. I would also blast whoever sold me the AT&T 4XL that had a carrier encrypted bootloader lock on it on all social media networks, Ebay, Amazon and Swappa. Maybe then pee in a large bottle, like a 2 liter empty bottle and pop the top back on and keep going until it's full capacity screwing the lid on afterwards every time and leaving it some place where it could get maxium sunlight and decent heat like in a field by my house outside. Then I'd investigate them and try and find out anything and everything about them. All y'all need is a name and head over to Facebook and start searching and reading... When MY 2 LITER bottle wasfull I would GPS their address at some odd hour and try and figure out what vehicle belongs to them.. You could run vin and or license plates to see and make sure you have the correct vehicle. You definitely don't want to do this to an innocent person. Then once iz sure I had the proper vehicle I would dump the entire urine bottle in their vent where the defrost is, on outside of their front window where the dashboard is and walk away tossing the 2 liter either in the dumpster nearby or possibly in a trash bag and in a fire once I got home.
I had this done to me once by some punk neighbor in sone apartments I stayed in about twenty yrs ago and me and my gf had to sell her new high dollar sports car because regardless of what we did to do to eliminate the odor it didn't work. It was a goner, a TOTAL LOSS!!! Smelled like a truck stop urinal in the middle of nowhere that hasn't been cleaned in twenty years. I'm totally kidding. I wouldn't do this. Not at age 42. Now back in my teens and or twenties, idk, but not now. I would make sure it was known best I could. Write a few reviews on seller online. Shoot me the address I'll write one up for him to help you out.
While I'm not going to do such craziness this would be sufficient revenge I believe for selling me a carrier locked fairly new expensive Pixel and not telling me. The ole urine in the vent ruin the car maneuver. A one time thing that would cover almost anything anyone did wrong to you in about a minutes time max. Hopefully this made you laugh op and also anyone else who may read it. That is why I'm commenting it. Please don't ban me mods. Again I'm totally kidding. I'm too old for things like this now. Haha!!!I'd sure write reviews about him though online. Hook him up with some fantastic reviews from serval made up characters about how he lied and did this to me.
Hey,
fisrt sorry for tanking so long to answer. I did that but nothing. Sometimes both rear cameras stopp working and the only fix is factory reset, which only brings back the main camera, telephoto still doesn't work.
Yeah it wasn't great that he sold me a locked bootloader, but I mean I can live that and I pay really cheap, 170$ and phone is in perfect shape. Here in Europe the same phone is well over 350$, so I wasn't going to pay all that much for a 2 year old phone. Also I am researching a way to unlock it and I am confident. When I succed I may post a guide here on how to unlock.
However the seller was very kind, when I talk to him about the camera not working, as I know how to fix phones, I said to him if he could refound about 14$ to buy a new camera module. And surely after 5 minutes he refound 15$ to me, so I bought a new camera module and waiting for it to arrive.
Also very funny the history lol .
Hello all,
So I finally mange to find the issue.
As i didn't want to return the phone, I talk with the seller and he sent me 15$ to buy a new camera module and I would change them myself.
To open the phone is easy, at least for me. I saw a few videos online and followed the ifixit guide.
The funny part starts now, when I was going to disconnect the camera module(which have 2 conectors, 1 per camera) I found something interesting. One of the cables wasn't conected to the motherboard.
So when I connect it and test the phone, the camera started to work as it should.
I still don't know how this happened, the phone was never open before (I know because there is adhesive on some conectors, so if you remove them, when you glue them back they aren't perfect).
It would also be very strange for that to disconnect by it's own, because the cable is secure in place by a shield which don't allow the cable to move(or at least, that is what it should do).
Anyway, the problem now is fix. So if one of your cameras don't work, or work sometimes and them stop working, you should consider opening the phone and check the camera conector, It may have disconnected from the socket.
i got this problem too, portrait mode & zoom not working.
0xJ said:
i got this problem too, portrait mode & zoom not working.
Click to expand...
Click to collapse
Download the bsg gcam mod go into your gcam settings on "photo modes session config" and set interface to pixel 3
rchad2423 said:
Download the bsg gcam mod go into your gcam settings on "photo modes session config" and set interface to pixel 3
Click to expand...
Click to collapse
thanks for the reply, but I have been fixed it by disconnect the camera module and connect it again