Need help quick!!! - Galaxy Note5 Q&A, Help & Troubleshooting

Hi, for some reason my Note 5's battery life is only 12hours and 50mins from full charge. I have to charge it twice a day. Before I never had to charge it twice a day - only once a day. My note 5 is the SM-N9208 (Dual Sim 64GB Silver), Android Marshmallow has not been released for it yet. Is there something wrong with my battery? I bought the phone from an eBay UK seller and PayPal's buyer protection period ends for me today midnight so I need some advice quick. In addition, the fast charging seems to have stopped working with my charger - I am using a UK travel adapter because the fast charger is 2 pin. I appreciate any suggestions on how to fix this. Thanks!

Bump - any suggestions??? I need some advice on this... my 6 month buyer protection ends today

Reboot the phone in safe mode and see if things improve.
Sent from my SM-N920T using Tapatalk

Related

(Q) Anyway to Tell if Quick Charge is Active?

I've got an n6, and quick charge works MUCH faster on it. Is it possible Motorola borked the implementation on our phone?
I'm looking for a way to verify when it's charging at the higher voltage... Anyone got a suggestion?
Sent from my XT1095 using Tapatalk
Bump
Sent from my XT1095 using Tapatalk
The moto website says that the quick charge only works when the battery is near dead, and slows down as it gets more charge. It's possible the moto x with it's smaller battery slows down faster than the nexus 6 in an attempt to maintain battery life.
You could try something like Battery Monitor Widget from the Play store to see what's going on.
I purchsed the Moto Turbo Charger and I am disapointed in the results. My stock charger seems to charge as fast then this does when I am 50% or above. It does seem to charge a bit quicker when 10% to 20% but with a $35 price I wouldnt spend the money again. I was lucky to have recieved the charger from Moto with a $25 off coupon and $5 shipping.
I got the $25 coupon for it being out of stock every time I went to buy it. Just chat to complain.
shamelin73 said:
I purchsed the Moto Turbo Charger and I am disapointed in the results. My stock charger seems to charge as fast then this does when I am 50% or above. It does seem to charge a bit quicker when 10% to 20% but with a $35 price I wouldnt spend the money again. I was lucky to have recieved the charger from Moto with a $25 off coupon and $5 shipping.
I got the $25 coupon for it being out of stock every time I went to buy it. Just chat to complain.
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What if I already bought one this week after waiting? Think I'd still be able to complain? :/
Possible
Sent from my XT1095 using Tapatalk
zjw18 said:
What if I already bought one this week after waiting? Think I'd still be able to complain? :/
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Yes just call and explain

Fast Charging Stopped?

Got my Note 5 with the adaptive faster charger about 3 and a half weeks ago. On my second Note 5 now (had to send the first one in due to problems) and everything was working fine until a couple of days ago. I would notice my phone saying "charging" and then I would have to unplug and plug it back in then the "fast charging" would appear. Now it doesn't ever go into "fast charging" and no matter what I do I always get "charging". I currently have 93% battery and it is telling me 15 minutes until full which seems a lot slower. I tried using my old Note 4 fast charger and get the same issue.
Anyone else with this issue? Wondering if it's the phone or actual charger and if there is anything I can do to get a replacement.
I never paid attention, but I just always figured that the adaptive charger would switch from 5V/2A to 9V/1.67A when it was nearing full charge.
(Sent from another Galaxy)
Try a factory reset. If it doesn't work, get it exchanged asap.
Check if the fast charging option in power settings is enabled
Sent from my SM-N910C using Tapatalk
pakure said:
Check if the fast charging option in power settings is enabled
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Click to expand...
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This doesn't exist anymore in Note5
KennyCheng0705 said:
Got my Note 5 with the adaptive faster charger about 3 and a half weeks ago. On my second Note 5 now (had to send the first one in due to problems) and everything was working fine until a couple of days ago. I would notice my phone saying "charging" and then I would have to unplug and plug it back in then the "fast charging" would appear. Now it doesn't ever go into "fast charging" and no matter what I do I always get "charging". I currently have 93% battery and it is telling me 15 minutes until full which seems a lot slower. I tried using my old Note 4 fast charger and get the same issue.
Anyone else with this issue? Wondering if it's the phone or actual charger and if there is anything I can do to get a replacement.
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Click to collapse
I know this thread is kind of old but in case you havent resolved your issue. I had the same problem with my phone so I called warranty, they sent me a brand new charger with cable and it works fine now. I compared the one they sent as a replacement and the one that came with the phone and the replacement cable is actually a lot thicker and feels way more durable. My guess is Samsung cheaped out and threw in a crappy cable to save cost but it wears down A LOT faster than a durable heavy duty one like the replacement I got. Anyways the new charger is working 100% of the time and has held up for about a week so far. we'll see how much longer this cable last.
ThisGuy808 said:
I know this thread is kind of old but in case you havent resolved your issue. I had the same problem with my phone so I called warranty, they sent me a brand new charger with cable and it works fine now. I compared the one they sent as a replacement and the one that came with the phone and the replacement cable is actually a lot thicker and feels way more durable. My guess is Samsung cheaped out and threw in a crappy cable to save cost but it wears down A LOT faster than a durable heavy duty one like the replacement I got. Anyways the new charger is working 100% of the time and has held up for about a week so far. we'll see how much longer this cable last.
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Quick question, did you contact Samsung directly for this? Did they mail you something or did you have to go in to a local repair depot?
Thanks.
HeyYoWL said:
Quick question, did you contact Samsung directly for this? Did they mail you something or did you have to go in to a local repair depot?
Thanks.
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I actually called ATT customer service/warranty center. He told me he'd send me a new charger and cable and I needed to send back my old one. Got it in less than 2 days. Sorry for not being more specific. Also fast charging is still going 100% of the time on the new cable.
ThisGuy808 said:
I actually called ATT customer service/warranty center. He told me he'd send me a new charger and cable and I needed to send back my old one. Got it in less than 2 days. Sorry for not being more specific. Also fast charging is still going 100% of the time on the new cable.
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Thanks. Looks like I'll have to give my provider a call. I can verify that once I switched the cable I have no issues fast charging. I'm not having a good experience with Samsung so far. When you charge almost $1,000 for a product I expect it to be free of defects in every day use. Meanwhile my cable is messed up after only 3 weeks of owning it and the phone has signal problems that require me to cycle airplane mode to get data working. Never had a problem with my Nexus phones or iPhones. Really poor qualify control.

Phone keeps dying randomly

Seems like my phone is dying randomly, this morning it was at 28% I was sending a couple of pictures on WhatsApp guess what the phone died. When I connected the phone to charger and turned on after 2 mins it was at 11%
Can someone help me trouble shoot this issue
Sent from my Nexus 6 using Tapatalk
Sounds like your battery might be failing.
Sent from my SM-N910T using Tapatalk
Absolutely positive it's your battery. Had the same issue. Changed battery, issue fixed.
It's a good idea to get a new battery after a year.
Sent from my SM-N910T3 using Tapatalk
I have put in a new battery from other note 4 and checking to see what's going on with it.
Sent from my SM-N910T3 using Tapatalk
vikramdhani said:
Seems like my phone is dying randomly, this morning it was at 28% I was sending a couple of pictures on WhatsApp guess what the phone died. When I connected the phone to charger and turned on after 2 mins it was at 11%
Can someone help me trouble shoot this issue
Sent from my Nexus 6 using Tapatalk
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Click to collapse
As others have said, get a new battery. I was having this problem a few months ago. As soon as i replaced my battery it hasn't happened ONCE since.
Here's a link to a cheap GREAT quality battery :
Galaxy Note 4 Battery, Anker 3220mAh Li-ion Battery for Samsung Galaxy Note 4 https://www.amazon.com/dp/B00PTVUWRQ/ref=cm_sw_r_other_awd_gDaowb0FXZW19
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This happened to me too. It is 99.9% a battery problem.
Unfortunately, I was in the 0.1% where even a new battery made my phone restart randomly.
Maybe it just my bad luck that the second battery was bad on arrival. But I didn't want to take any chances.
I have requested a warranty replacement from T-Mobile.
I've had this same problem for the last few months and tried three replacement batteries, two cheap oems off eBay and one pricey mofo off the Samsung site. No avail, from what I've read this might also be a bug in lollipop that you'll just have to wait out even though it's infuriating.
I was having the same problem i have insurance with t-mobile they sent me a replacement battery haven't had the problem since. definitely get it replaced.
same here. original battery that came with the phone most of the time dies at around 30%, i got a replacement battery (battery & charge kit from samsung, used that 50% off coupon you get after registering device) a few months after getting the phone and that 1 drains down normally. i may get a replacement battery through tmo insurance.
I had the same problem to called T-Mobile to get a replacement. They told me they don't replace batteries, had to go through Samsung to get a replacement battery.
Was wondering if your phones were hot when they died? Have a N910T3 which went dark at least 3 times recently. Had to pull battery before I could turn on again. Troubleshooting now.
Also seeing an intermittent SD card unmount issue which I fixed by wedging a piece of paper to increase pressure on the contact pins. Haven't had a reboot so far.
Sent from my SM-G925 using XDA Free mobile app

[Not a post about battery life] What keeps killing my ACTUAL PHYSICAL battery?

So about 6 months ago I swapped the midframe and back on my N6 for the Moto X Pro ones. While I had the phone apart I replaced the battery. My original battery was still functioning fine but I figured since the phone's already torn down, why not replace it? My plan is to keep this phone until the 2016 Nexus is available. So I wanted to be sure that the phone would be problem-free until then.
I got the new battery off eBay from one of the many Chinese electronics retailers for around $15. It was sold as a Motorola OEM battery. When it arrived it looked identical to the original one out of my phone. Installed it, charged it up and went about my business. About 2 weeks later the phone e starts ****ting down suddenly. At first it would do it somewhere between 20%-30% on the battery meter. Then it progressed to shutting down at 50%-60%. Finally it would last only 10 minutes after taking it off the charger (at 100%) before shutting down suddenly. When it would do this, there wasn't the "shutting down" animation you would normally get from running out of juice. It would just go black.
So I deduced it was a junk battery and ordered another one. This time, I ordered one from a place here in the U.S. It was more expensive but not by much (around $30 I think). It arrives, I install it, works great for a month, then starts shutting down suddenly just like the eBay battery. It's at the "only lasts for 10 minutes off the charger" stage right now. So that's battery #2 that's suffered the same fate.
I have battery #3 on the way and it should arrive on Monday. Ordered from another U.S. retailer. Spoke to them on the phone and was assured that it's a brand new, OEM Motorola EZ30 battery. So we'll see how this one works.
At first I was sure I had just received a bum battery. But after the 2nd one had the exact same problem in such a short amount of time.e I can't help but wonder if it's something else causing the failure. 90% of the time I charge the phone via USB and the wall charger that came with the phone. The other 10% of the time it's charged via USB and my old GS4 wall charger. Would using a different charger cause battery failures? I had used the GS4 charger with the original battery that came with the phone and had no problems. Also, for a couple months, I had used a Cheotech 3-coil wireless charger. But I didn't like how long it took to charge so I quit using it. I used it for about 2 months on the original battery and the 2 weeks of the first replacement battery's short life. I haven't used it on the 2nd replacement battery at all as I was trying to see if that may have been the cause of the 1st failure. Can using a different charger damage the battery in such a short period of time?
Is there anything else I can look for before putting in battery #3? Like I said I'm hoping to keep checking this thing alive and kicking until this fall when the new Nexus is released.
Thanks.
Sent from my Nexus 6 using Tapatalk
buzzwyzr said:
So about 6 months ago I swapped the midframe and back on my N6 for the Moto X Pro ones. While I had the phone apart I replaced the battery. My original battery was still functioning fine but I figured since the phone's already torn down, why not replace it? My plan is to keep this phone until the 2016 Nexus is available. So I wanted to be sure that the phone would be problem-free until then.
I got the new battery off eBay from one of the many Chinese electronics retailers for around $15. It was sold as a Motorola OEM battery. When it arrived it looked identical to the original one out of my phone. Installed it, charged it up and went about my business. About 2 weeks later the phone e starts ****ting down suddenly. At first it would do it somewhere between 20%-30% on the battery meter. Then it progressed to shutting down at 50%-60%. Finally it would last only 10 minutes after taking it off the charger (at 100%) before shutting down suddenly. When it would do this, there wasn't the "shutting down" animation you would normally get from running out of juice. It would just go black.
So I deduced it was a junk battery and ordered another one. This time, I ordered one from a place here in the U.S. It was more expensive but not by much (around $30 I think). It arrives, I install it, works great for a month, then starts shutting down suddenly just like the eBay battery. It's at the "only lasts for 10 minutes off the charger" stage right now. So that's battery #2 that's suffered the same fate.
I have battery #3 on the way and it should arrive on Monday. Ordered from another U.S. retailer. Spoke to them on the phone and was assured that it's a brand new, OEM Motorola EZ30 battery. So we'll see how this one works.
At first I was sure I had just received a bum battery. But after the 2nd one had the exact same problem in such a short amount of time.e I can't help but wonder if it's something else causing the failure. 90% of the time I charge the phone via USB and the wall charger that came with the phone. The other 10% of the time it's charged via USB and my old GS4 wall charger. Would using a different charger cause battery failures? I had used the GS4 charger with the original battery that came with the phone and had no problems. Also, for a couple months, I had used a Cheotech 3-coil wireless charger. But I didn't like how long it took to charge so I quit using it. I used it for about 2 months on the original battery and the 2 weeks of the first replacement battery's short life. I haven't used it on the 2nd replacement battery at all as I was trying to see if that may have been the cause of the 1st failure. Can using a different charger damage the battery in such a short period of time?
Is there anything else I can look for before putting in battery #3? Like I said I'm hoping to keep checking this thing alive and kicking until this fall when the new Nexus is released.
Thanks.
Sent from my Nexus 6 using Tapatalk
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Click to collapse
Your batteries (#1 and #2) were not damaged by your usage pattern. They were bad quality period. And now you are paranoid about that. Those two batteries being bad does not surprise me at all because the inherent longevity of a battery is closely related to how well controlled the manufacturing process is, and we know how well that process is controlled for Chinese cheap batteries.
Modern batteries and chargers are built in a way that make them relatively immune to user abuse. Your battery lives for a certain number of charges and discharges. For a good battery from a reputable manufacturer that is around 500 to 1500 times. There is also a second order effect that if you recharge the battery before it completely dies it lives marginally longer. That is about it. The stuff you mentioned didn't cause your batteries to die. The poor manufacturing condition in a sweat shop in China did.
I think you also shouldn't use turbo charger with these batteries.
akholicc said:
I think you also shouldn't use turbo charger with these batteries.
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The battery's microprocessor regulates the charge and is designed to prevent damage to the battery. Thus this statement is ridiculous. Especially since all turbo charge does is allow more energy to be transferred to the battery in a given unit of time than with a standard charge.
Strephon Alkhalikoi said:
The battery's microprocessor regulates the charge and is designed to prevent damage to the battery. Thus this statement is ridiculous. Especially since all turbo charge does is allow more energy to be transferred to the battery in a given unit of time than with a standard charge.
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Click to collapse
okay. Its my bad then. But i always notice that my phone heats up more when i use turbo charger. And heat is never good for these batteries.
The amount of heat generated on charging does not significantly impact battery life when compared to something like doing a deep discharge. I wouldn't worry too much about the heat. The battery can handle it.
Strephon Alkhalikoi said:
The amount of heat generated on charging does not significantly impact battery life when compared to something like doing a deep discharge. I wouldn't worry too much about the heat. The battery can handle it.
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I see thanks for clearing things up. I saw those videos and images of nexus 6 with all those popped batteries and back covers. I have been afraid of its heating up since then. So i can use it without worrying about its battery and back cover?
I've had my Nexus 6 since the beginning of the year and have had no problems with it whatsoever. While there is no guarantee you won't encounter a problem, if your Nexus is relatively recent like mine you shouldn't have any issues.

Galaxy Note 4 turning off at 15% charge.

Hello there,
I Have a T-Mobile Galaxy Note 4, and the battery seems to not last as long as it did before. I have had the phone since last year May. I have tried factory resetting it, but it didn't change at all. Any suggestions?
- Nick
New battery worked for me
Sent from my SM-N930T using Tapatalk
Started happening to mine and a friend who also has the Note 4. Both of ours seem to shut off between 15 and 40%. He tried a new battery and said it didn't help and he's totally stock. I thought mine might be a result of my flashaholism.
I experience the same thing and I have 3 other anker batteries.
Sent from my SM-G935T using Tapatalk
You have to get a new battery that hasn't been depleting on inventory shelves for a long time. Check amazon reviews for best. I purchased powerbear for a decent premium and have been extremely satisfied.
I'll second the PowerBear battery from Amazon. Little more expensive than other batteries on Amazon, but the results are great.

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