Hello! My Galaxy note 5 (SM-920G) has been stuck on a boot loop for a week now, I've tried everything. I've used "wipe cache partition", "Wipe data/factory reset", even flashed stock firmware from sammobile using odin. I'm still stuck on a bootloop. I am gonna proceed to explain the events that occurred before and after the bootloop in a level of detail that I'm capable of, also one that I think should be sufficient.
Events before the bootloop:
So here's what happened. I was using my phone as usual when I noticed that I couldn't play any music. Spotify, which I was using at the time, refused to play any song. So, I checked out Phonograph(music app that uses local library) and I couldn't seem to play anything from my local library either. I then proceeded to go ahead and open YouTube only to realize that I couldn't play a video on YouTube either. After much fiddling (I don't remember what exactly I did that caused it) but a YouTube video played, but I heard no sound. From here on out, I could PLAY/VIEW any media related file and such but I heard no sound. I searched it up and apparently a cache partition wipe seemed to do the trick (I should have dug deeper into this but this is what I found). I proceeded to the recovery menu and selected "Wipe Cache Partition" (Forgive me, memories a little fuzzy from here on), If I recall correctly, I got into a bootloop and I wiped the cache partition again and it booted up fine. However, there was still no sound, since it was late at night I decided to give up and go ahead and sleep for now.
The next day, when I woke up, everything was working perfectly. I had no idea why.. but hey, I wasn't about to complain. Fast forward a few days, the sound issue popped up again, so I proceeded to wipe the cache partition again. I repeated this a few times but it didn't work, so I gave up. My phone was booting perfectly fine then. During the course of a week or so (maybe less) I had done quite a few cache partition wipes hoping that it would fix the sound issue. I also tried calling someone, only to figure out that person on the other end couldn't hear me and I couldn't hear them. So, one of these days when I did the whole cache partition wipe, my phone wouldn't boot up. This is where it got stuck in a bootloop.
Events before the bootloop:
So yeah, my phone was stuck in a bootloop. If I remember correctly I used the "cache partition wipe" a lot and even opted for the factory reset option. Which didn't work out either. I finally opted to flash stock rom today but over the course of some days I have been trying a combination of "cache partition" wipe and factory resets. Of course, my attempts were in vain. SO, I decided to flash stock rom today. I found the firmware I needed and used Odin to flash it on my phone and that didn't work either, still stuck on the bootloop. I tried a factory reset and cache wipe after the flash as well.
Relevant images:
1- Screen I'm stuck on
2- When I go to recovery mode, first screen that pops up.
3- The so called update fails, second screen that pops up
4- and finally the recovery menu pops up
So yeah, that's it. I'm currently in the midst of my A level's, so my days are pretty hectic and stressful. I apologize for the long post, first time making a thread on XDA. Please help ;-;
maskimmortalsucks said:
Hello! My Galaxy note 5 (SM-920G) has been stuck on a boot loop for a week now, I've tried everything. I've used "wipe cache partition", "Wipe data/factory reset", even flashed stock firmware from sammobile using odin. I'm still stuck on a bootloop. I am gonna proceed to explain the events that occurred before and after the bootloop in a level of detail that I'm capable of, also one that I think should be sufficient.
Events before the bootloop:
So here's what happened. I was using my phone as usual when I noticed that I couldn't play any music. Spotify, which I was using at the time, refused to play any song. So, I checked out Phonograph(music app that uses local library) and I couldn't seem to play anything from my local library either. I then proceeded to go ahead and open YouTube only to realize that I couldn't play a video on YouTube either. After much fiddling (I don't remember what exactly I did that caused it) but a YouTube video played, but I heard no sound. From here on out, I could PLAY/VIEW any media related file and such but I heard no sound. I searched it up and apparently a cache partition wipe seemed to do the trick (I should have dug deeper into this but this is what I found). I proceeded to the recovery menu and selected "Wipe Cache Partition" (Forgive me, memories a little fuzzy from here on), If I recall correctly, I got into a bootloop and I wiped the cache partition again and it booted up fine. However, there was still no sound, since it was late at night I decided to give up and go ahead and sleep for now.
The next day, when I woke up, everything was working perfectly. I had no idea why.. but hey, I wasn't about to complain. Fast forward a few days, the sound issue popped up again, so I proceeded to wipe the cache partition again. I repeated this a few times but it didn't work, so I gave up. My phone was booting perfectly fine then. During the course of a week or so (maybe less) I had done quite a few cache partition wipes hoping that it would fix the sound issue. I also tried calling someone, only to figure out that person on the other end couldn't hear me and I couldn't hear them. So, one of these days when I did the whole cache partition wipe, my phone wouldn't boot up. This is where it got stuck in a bootloop.
Events before the bootloop:
So yeah, my phone was stuck in a bootloop. If I remember correctly I used the "cache partition wipe" a lot and even opted for the factory reset option. Which didn't work out either. I finally opted to flash stock rom today but over the course of some days I have been trying a combination of "cache partition" wipe and factory resets. Of course, my attempts were in vain. SO, I decided to flash stock rom today. I found the firmware I needed and used Odin to flash it on my phone and that didn't work either, still stuck on the bootloop. I tried a factory reset and cache wipe after the flash as well.
Relevant images:
1- Screen I'm stuck on
2- When I go to recovery mode, first screen that pops up.
3- The so called update fails, second screen that pops up
4- and finally the recovery menu pops up
So yeah, that's it. I'm currently in the midst of my A level's, so my days are pretty hectic and stressful. I apologize for the long post, first time making a thread on XDA. Please help ;-;
Click to expand...
Click to collapse
Was that Lollipop or MM 6 that you were on? In Download mode what does it say on that screen? Is FRP enabled?
P.S what country are you in?
Before flashing in odin do the format in recovery.
Sent from my SM-N9208 using XDA-Developers mobile app
MrMike2182 said:
Was that Lollipop or MM 6 that you were on? In Download mode what does it say on that screen? Is FRP enabled?
P.S what country are you in?
Click to expand...
Click to collapse
I could have sworn I replied to this... I can't seem to post any links here. I pm-ed the images to you! Frp was on, yeah. I was on Marshmallow. I live in the Maldives.
maskimmortalsucks said:
I could have sworn I replied to this... I can't seem to post any links here. I pm-ed the images to you! Frp was on, yeah. I was on Marshmallow. I live in the Maldives.
Click to expand...
Click to collapse
I'm pretty sure I replied to your private message already. On the picture you showed me it said the CSC was SLK and I gave you the link to the correct firmware for the device
You can also download the firmware to flash through odin here too.
https://samsung-firmware.org/download/Galaxy Note 5/9hs6/INS/N920GDDS2BPD2/N920GODD2BPC3/
You can't post any links because you don't have enough "posts" on here yet to prove you're not just coming on here to post some crazy links lol.
MrMike2182 said:
I'm pretty sure I replied to your private message already. On the picture you showed me it said the CSC was SLK and I gave you the link to the correct firmware for the device
You can't post any links because you don't have enough "posts" on here yet to prove you're not just coming on here to post some crazy links lol.
Click to expand...
Click to collapse
Alright so, my cousin somehow managed to get rid of the bootloop with some fiddling and the audio issues still remained. So, he tried to downgrade to 5.1.1 by downloading the firmware for it and the phone got stuck in another bootloop. Tried to flash 6.0.1 again and it didn't work, still stuck on bootloop.
I tried what you have suggested but I can't seem to get into the recovery menu.
maskimmortalsucks said:
Alright so, my cousin somehow managed to get rid of the bootloop with some fiddling and the audio issues still remained. So, he tried to downgrade to 5.1.1 by downloading the firmware for it and the phone got stuck in another bootloop. Tried to flash 6.0.1 again and it didn't work, still stuck on bootloop.
I tried what you have suggested but I can't seem to get into the recovery menu.
Click to expand...
Click to collapse
Already replied to your private message.
Can you not select this directly after odin...
Flush twrp for yours model go to recovery then wape os and every think then flush firmware by odin
Sent from my SM-N920C using XDA-Developers mobile app
Related
So let me explain my situation. I decided to factory reset because I needed to clean up my tablet quite a bit. I did this and it decided to freeze on reboot. I waited 30ish minutes and it was still stuck, so I shut it off. It would not boot after that, it would get stuck at the second asus screen with load wheel. I went into recovery and did data/cache wipe. That allows me to boot once after everytime I wipe otherwise it will be a bootloop. I tried sideloading the firmwares on asus's support page NONE of them worked. I tried fastboot and adb and none of them were successful. I have a bunch of errors in the bootloader. I also have pictures of what it boots to. Aswell as the bootloader errors. What should I do, asus said I should rma but I dont have the money and I also rooted this thing which can be seen whenever I do su in adb it still asks for root. I have very few options anybody's word would probably be a help. Thanks
How I recovered
applerulez1 said:
So let me explain my situation. I decided to factory reset because I needed to clean up my tablet quite a bit. I did this and it decided to freeze on reboot. I waited 30ish minutes and it was still stuck, so I shut it off. It would not boot after that, it would get stuck at the second asus screen with load wheel. I went into recovery and did data/cache wipe. That allows me to boot once after everytime I wipe otherwise it will be a bootloop. I tried sideloading the firmwares on asus's support page NONE of them worked. I tried fastboot and adb and none of them were successful. I have a bunch of errors in the bootloader. I also have pictures of what it boots to. Aswell as the bootloader errors. What should I do, asus said I should rma but I dont have the money and I also rooted this thing which can be seen whenever I do su in adb it still asks for root. I have very few options anybody's word would probably be a help. Thanks
Click to expand...
Click to collapse
Please see what worked for me, when i got it a similar situation.
http://forum.xda-developers.com/memo-pad-7/help/unbrick-memo-pad-me176cx-t2987068#post58231184
ardluc said:
Please see what worked for me, when i got it a similar situation.
http://forum.xda-developers.com/memo-pad-7/help/unbrick-memo-pad-me176cx-t2987068#post58231184
Click to expand...
Click to collapse
I have given you the nickname android jesus in my household, my tablet is fixed now! I love you, thanks so much! This thread can be closed.
Hi there
So last night I downloaded android 5.1. I was on 5.0.1.
After it downloaded I didn't install as I had to go out. At dinner I checked my phone and it was stuck on the google boot screen and wouldn't go any further. I went into recovery, wiped cache, but no luck. I went and wiped data/factory reset.. But no luck. It still won't go passed the google logo.
Where do I go from here? My phone is stock everything. Thanks
darrenwo said:
Hi there
So last night I downloaded android 5.1. I was on 5.0.1.
After it downloaded I didn't install as I had to go out. At dinner I checked my phone and it was stuck on the google boot screen and wouldn't go any further. I went into recovery, wiped cache, but no luck. I went and wiped data/factory reset.. But no luck. It still won't go passed the google logo.
Where do I go from here? My phone is stock everything. Thanks
Click to expand...
Click to collapse
Is your bootloader unlocked? Can you get into bootloader mode?
darrenwo said:
Hi there
So last night I downloaded android 5.1. I was on 5.0.1.
After it downloaded I didn't install as I had to go out. At dinner I checked my phone and it was stuck on the google boot screen and wouldn't go any further. I went into recovery, wiped cache, but no luck. I went and wiped data/factory reset.. But no luck. It still won't go passed the google logo.
Where do I go from here? My phone is stock everything. Thanks
Click to expand...
Click to collapse
Are you unlocked? Do you have custom recovery.
I haven't touched my phone out of the box. It's completely stock. I can get into that mode by holding "power + volume down," then I can choose recovery, and then I press "power + volume" up to get into the place where you can wipe cache etc.
What's the best option to take from here? Thanks
If it's brand new then you may want to get it swapped out. That shouldn't be happening on a completely stock device. However you might have some luck with the nexus root tool kit. You can fine it here. There may be a way to flash the images on a locked bootloader.
http://forum.xda-developers.com/showthread.php?t=2947452
toknitup420 said:
If it's brand new then you may want to get it swapped out. That shouldn't be happening on a completely stock device. However you might have some luck with the nexus root tool kit. You can fine it here. There may be a way to flash the images on a locked bootloader.
http://forum.xda-developers.com/showthread.php?t=2947452
Click to expand...
Click to collapse
I have a feeling the phone got turned off during the install of android 5.1?
I'm really not sure, as I put it in my pocket, and when I took it out an hour later, it was stuck on the Boot screen.
Maybe I pocket dialed into the Android updater.. who knows. This phone does crazy **** in my pocket.
But thanks for that, ill try put unlock + root + custom recovery
Thanks guys for the help.
I ended up taking it back to the store and got it instantly replaced. It was literally on its last day of immediate replacement. Very lucky!
darrenwo said:
Thanks guys for the help.
I ended up taking it back to the store and got it instantly replaced. It was literally on its last day of immediate replacement. Very lucky!
Click to expand...
Click to collapse
Glad you it replaced. It's so weird that that happened on a stock device. Maybe you some how shut it down mid way through the update. Although it's very possible you had a defective unit.
Hi all,
I really need your guys help. Out of nowhere today my phone restarted and then got stuck in a bootloop. When I went into recovery, it gave me the "android is updating" pop-up. I knew there was no update and within 20 seconds or so it said "no command". I went through to wipe the cache, and after rebooting it back up, strangely it didn't give me the "android is updating" screen that occurs after wiping cache. I went ahead and tried to factory reset through recovery and everything was fine until I got a msg "E: could not mount (file or directory could not be found) or something a long those lines. I'm assuming the EFS is fried? I rebooted it after and even at the "Welcome Screen" it started boot looping again. I'm stock lollipop unrooted. I never rooted this phone or flashed any ROMs. I called T-Mo and they will send me a replacement but I still want to see if this can be fixed. I also don't have a replacement phone so..there's that. Would anyone be able to help?
Edit: The only thing I haven't tried is flashing the stock firmware via odin. Would this trip the knox counter though? I really want to avoid that especially since I am having these issues and I don't want tmo/samsung to think I caused this issue.
Bad phone. Ur new phone will be good to go.
BAD ASS NOTE 4
My S6 edge is in a bootloop. I put off the 5.1.1 OTA for a while when my wifi would not turn on. Rebooted, still didnt work. I decided to do the update. installation went great but now its in a boot loop. I flashed the firmware (BOG7) using Odin. It worked. The phone was back on again but then it shut off after a few hours.
Its been stuck in the bootloop again. I flashed BOG7 again. Ive Flashed BOG9. Ive flashed the stock PIT. Ive tried ADB sideload. Smartswitch and Kies do not recognize the device. Of course, Ive wiped cache and factory reset. Attempted booting in safemode. All flashes were successful but when it reboots, It says "erasing" and goes to bootloop (Samsung powered by android).... Drivers are installed and working. MTP is not installed and I cant find the file.
Please .
same problem
I'm having the same problem with boot loop on g925v stock. I'm wondering if the op or anyone else can help!
No mater what I do, phone reboots after almost exactly 1min9 sec. Just enough time to select a language, but not get past the next "activation" screen.
Background: Phone has never been rooted, at first was on og5 and started freezing on the verizon logo, so I factory data reset, and after that nothing has really changed. knox has not been tripped, frp not tripped
First I tried flashing og5 with odin,
(of course checked md5, and odin=pass, then after flashing, I always tried several combinations of booting to recovery for wipe cache partition/ factory reset / and also power down by holding volume down and power button, then select boot in safe mode)
Then tried flashing og7, still boot loop
then tried flashing og9, 3 times, again, also many attempts of factory data reset/ wipe cache partition / safe mode.
I am starting to think this may be a hardware problem, BUT unfortunately I do not have samsung warranty available on this phone so I am pretty much stuck messing with it.
In researching the issue, I have run across quite a few similar freeze/boot loop problems all over the web, and never any real solutions, for both g925v, g920v, and other s6 models. I've also seen a stock s6 g920v that freezes randomly, flashing stock og9 never helped, owner was planning to replace the battery and see if that helps (I have not heard back).
I've tried looking at the boot log but I'm no expert. I know I can't downgrade, but I'm wondering if there is anything I can do with adb, or any other bootloaders that I could try flashing over the og9 (even if just temporarily, assuming I will flash stock og9 again after).
Thanks for any encouragement, help or advice.
I finally gave up on my GS6 Edge because upon carefully taking it apart for the 3rd time I noticed physical damage up by the wifi receiver and SIM card slot. My advice would be to try the things I tried (above) and, if it's not a hardware issue, it may fix the problem. Good luck.
beefriendly said:
I'm having the same problem with boot loop on g925v stock. I'm wondering if the op or anyone else can help!
No mater what I do, phone reboots after almost exactly 1min9 sec. Just enough time to select a language, but not get past the next "activation" screen.
Background: Phone has never been rooted, at first was on og5 and started freezing on the verizon logo, so I factory data reset, and after that nothing has really changed. knox has not been tripped, frp not tripped
First I tried flashing og5 with odin,
(of course checked md5, and odin=pass, then after flashing, I always tried several combinations of booting to recovery for wipe cache partition/ factory reset / and also power down by holding volume down and power button, then select boot in safe mode)
Then tried flashing og7, still boot loop
then tried flashing og9, 3 times, again, also many attempts of factory data reset/ wipe cache partition / safe mode.
I am starting to think this may be a hardware problem, BUT unfortunately I do not have samsung warranty available on this phone so I am pretty much stuck messing with it.
In researching the issue, I have run across quite a few similar freeze/boot loop problems all over the web, and never any real solutions, for both g925v, g920v, and other s6 models. I've also seen a stock s6 g920v that freezes randomly, flashing stock og9 never helped, owner was planning to replace the battery and see if that helps (I have not heard back).
I've tried looking at the boot log but I'm no expert. I know I can't downgrade, but I'm wondering if there is anything I can do with adb, or any other bootloaders that I could try flashing over the og9 (even if just temporarily, assuming I will flash stock og9 again after).
Thanks for any encouragement, help or advice.
Click to expand...
Click to collapse
Hi. I'm unexperienced with this in general, so please bear with me. I treid to search similar threads but didn't find anything about my problem exactly.
I've a rooted European (Exynos, Polish or German distribution) version of Note 4. I don't run any custom OS nor did I make any changes to my phone in the last few months. As of now, it's running Lollipop.
A few weeks ago, my phone started randomly rebooting. I blamed it on old apps, did a check with antivirus and uninstalled some apps I wasn't sure about. But the problem grew worse (reboot every few minutes). I've erased all apps that had something to do with my root (Lucky Patcher was constantly popping up in my SU logs in the same minute my phone rebooted, so I uninstalled all patched app and then Lucky Patcher), deleted almost everything, checked that system apps were all the newest version. Nothing helped so I thought a factory reset seems like the best option now. I went to the Settings and did a factory reset.
But now I'M STUCK. There is this picture of the Android with the blue web that should be turning (but isn't) the screen says "Systemupdate wird installiert" (system update is installing), the picture disappears (black screen) and comes back every few seconds. There is no blue line signalising progress or anything. All this for some two hours now.
I don't want to try anything myself because I don't want to make my phone a brick. Does any of you know what my problem could be? Thanks.
I'm not too sure why your device is stuck in an update loop. But are you positive you havent tried flashing anything to your device??
---------- Post added at 05:28 PM ---------- Previous post was at 05:23 PM ----------
Wait a second, you're saying you arent running a custom rom, yet your device has root with superuser.. Therefore you should also have a custom firmware flashed to your device.. Twrp or cwm. Irecommend twrp. If you have a custom recovery. Then boot in to recovery mode and clear cache/dalvik wipe/ factory reset etc.
TheTecXpert said:
I'm not too sure why your device is stuck in an update loop. But are you positive you havent tried flashing anything to your device??
---------- Post added at 05:28 PM ---------- Previous post was at 05:23 PM ----------
Wait a second, you're saying you arent running a custom rom, yet your device has root with superuser.. Therefore you should also have a custom firmware flashed to your device.. Twrp or cwm. Irecommend twrp. If you have a custom recovery. Then boot in to recovery mode and clear cache/dalvik wipe/ factory reset etc.
Click to expand...
Click to collapse
Positive I haven't flashed anything. I didn't even connect it to a computer.
I think that my device has cwm but it's long since I've used it. I tried getting into recovery mode and the only thing I can see is the android figure with the blue ball, no menu, no anything.
UPDATE: I flashed twrp with ODIN, phone rebooted like after a factory reset.
keinalu said:
Hi. I'm unexperienced with this in general, so please bear with me. I treid to search similar threads but didn't find anything about my problem exactly.
I've a rooted European (Exynos, Polish or German distribution) version of Note 4. I don't run any custom OS nor did I make any changes to my phone in the last few months. As of now, it's running Lollipop.
A few weeks ago, my phone started randomly rebooting. I blamed it on old apps, did a check with antivirus and uninstalled some apps I wasn't sure about. But the problem grew worse (reboot every few minutes). I've erased all apps that had something to do with my root (Lucky Patcher was constantly popping up in my SU logs in the same minute my phone rebooted, so I uninstalled all patched app and then Lucky Patcher), deleted almost everything, checked that system apps were all the newest version. Nothing helped so I thought a factory reset seems like the best option now. I went to the Settings and did a factory reset.
But now I'M STUCK. There is this picture of the Android with the blue web that should be turning (but isn't) the screen says "Systemupdate wird installiert" (system update is installing), the picture disappears (black screen) and comes back every few seconds. There is no blue line signalising progress or anything. All this for some two hours now.
I don't want to try anything myself because I don't want to make my phone a brick. Does any of you know what my problem could be? Thanks.
Click to expand...
Click to collapse
There is a chance that you put your phone in odin download mode instead doing factory reset
keinalu said:
UPDATE: I flashed twrp with ODIN, phone rebooted like after a factory reset.
Click to expand...
Click to collapse
So you got it working now? Or?? You mean rebooted successfully? Or rebooted back in to download mode?
TheTecXpert said:
So you got it working now? Or?? You mean rebooted successfully? Or rebooted back in to download mode?
Click to expand...
Click to collapse
There seems to be no problem now, my phone went back from 5.1 to 5.0.1 though. Maybe the whole thing started because of the last update. I tested and I can get to recovery mode normally, so I did a back-up just in case somethin goes wrong again.
If you managed to flash twrp and successfully booted back in to your device, then i recommend rebooting back into twrp recovery, and doing a cache and dalvik cache from within the recovery menu. And if you want root access, download the latest superSU (itll be a zip file), copy the file to the download folder of your internal storage, reboot in to your recovery, install the superSU zip file you downloaded, once its indtalled, wipe both caches again. And reboot.
Let me know how you go, and if you get stuck somewhere, dont be afraid to ask. Im happy to help