Volume drops randomly using Google Music (Bluetooth / Headset) - Nexus 6 Q&A, Help & Troubleshooting

Hello there, I have a frustration with my Nexus 6 running 6.0.1
While there is similar probs around, none seem to explain mine.
When using Google Music on Bluetooth/Headset I get normal operation and then randomly (sometimes immediately, sometimes up to about 5 minutes) the volume drops down. The Volume slider still shows 100% volume.
I thought at first it was the ear-saftey thing we used to have where it does this, but then allows you to change it back to full volume. But I didn't get any message around that or cannot find a way to override it.
Then I thought it was another system process stealing focus and the phone getting confused, eg dropping volume for a notification and then just not returning it.
Tried rotating phone to see if it was a portrait/landscape bug
Everytime. I restart the phone, it's fine again before the random volume drop occurs 1 sec-5 mins after playing a song. Once it does it, it gets stuck that way.
I've lived with it for a long time but it's doing my head in now so hopefully someone can help it advise?
Not even sure if a factory reset will fix.
Cheers

Jansy said:
Hello there, I have a frustration with my Nexus 6 running 6.0.1
While there is similar probs around, none seem to explain mine.
When using Google Music on Bluetooth/Headset I get normal operation and then randomly (sometimes immediately, sometimes up to about 5 minutes) the volume drops down. The Volume slider still shows 100% volume.
I thought at first it was the ear-saftey thing we used to have where it does this, but then allows you to change it back to full volume. But I didn't get any message around that or cannot find a way to override it.
Then I thought it was another system process stealing focus and the phone getting confused, eg dropping volume for a notification and then just not returning it.
Tried rotating phone to see if it was a portrait/landscape bug
Everytime. I restart the phone, it's fine again before the random volume drop occurs 1 sec-5 mins after playing a song. Once it does it, it gets stuck that way.
I've lived with it for a long time but it's doing my head in now so hopefully someone can help it advise?
Not even sure if a factory reset will fix.
Cheers
Click to expand...
Click to collapse
Try a factory reset. Ive had it fix many a strange bug before.

Jansy said:
Hello there, I have a frustration with my Nexus 6 running 6.0.1
While there is similar probs around, none seem to explain mine.
When using Google Music on Bluetooth/Headset I get normal operation and then randomly (sometimes immediately, sometimes up to about 5 minutes) the volume drops down. The Volume slider still shows 100% volume.
I thought at first it was the ear-saftey thing we used to have where it does this, but then allows you to change it back to full volume. But I didn't get any message around that or cannot find a way to override it.
Then I thought it was another system process stealing focus and the phone getting confused, eg dropping volume for a notification and then just not returning it.
Tried rotating phone to see if it was a portrait/landscape bug
Everytime. I restart the phone, it's fine again before the random volume drop occurs 1 sec-5 mins after playing a song. Once it does it, it gets stuck that way.
I've lived with it for a long time but it's doing my head in now so hopefully someone can help it advise?
Not even sure if a factory reset will fix.
Cheers
Click to expand...
Click to collapse
I've had the same problem, running N developer preview 1 listening with wired headphones. I've learned that I just kind of have to wait for it to pass, try force stopping play music, or restart the phone.
Are you streaming your music, or is it downloaded onto your device? I manually copy music onto my phone from my computer, and this is when I've got the issue, as I stream with Spotify fairly often and never have the problem. I've always thought it was just some bug reading all of these crazy 3rd party audio files in the storage.
Hasn't been much of a problem for me... Just jumped at the opportunity to share when I saw this thread. If it bothers you that much, try a full wipe of internal storage and reinstall everything. Cheers! Hope I helped.

Related

Not playing audio/video files

So since Rogers updated us to froyo (yes this is the canadian i896 model) I've been having the problem lately where it just won't play media files anymore.
I'll notice this when I go to watch a youtube video and it'll say "problem playing touch to retry", then I'll go try to play an mp3 and it'll say "cannot support this file type", so I'll check a video and get the same. The pisser is that it won't play notification sounds or ringtones either as it seems to be all connected.
Now these are files that played fine only some time ago, so I dont' know what caused it to stop being able to play.
If I power down / power up the phone things are back to being copacetic. Just a pain as it takes about a minute to power down, and then at least a minute to boot back up.
Samsung suggested i just reset the whole phone - which I'm not enthused to lose a lot of data (some of my programs just don't allow backups).
I've taken the scientific approach and run each of my programs one at a time with after running it, checking it with with a media player to see if it'd stop working. nothing.
I've deleted/uninstalled a lot of programs to ensure it was running on only what i truly wanted. nothing
I just don't want to reset my phone - that would suck.
It just seems to happen at random. Literally I watched a video, put the phone down, went to bed, woke up the next morning and it didn't play. Now who know s what background apps were going on... but how can I control that..
any help/suggestions?
I have the same phone with the same issue
I have a new theory-
I noticed that it happens after I get a notification that my battery is full.
It sounds silly but it's the only thing I noticed that affects it.
I'll keep on testing..
heard the official twitter app causes some issues - uninstall it to fix
i uninstalled - so we'll see if it fixes

[Q] Is anyone getting awful bluetooth reception?

I have a pair of bluetooth earbuds that I use when I'm on the go, and ever since I got my new turbo, they have been constantly skipping and stuttering when I try to listen to music. It's totally ridiculous, the devices are only two feet away from each other, at most! Is anyone else having similar issues?
Rixanu said:
I have a pair of bluetooth earbuds that I use when I'm on the go, and ever since I got my new turbo, they have been constantly skipping and stuttering when I try to listen to music. It's totally ridiculous, the devices are only two feet away from each other, at most! Is anyone else having similar issues?
Click to expand...
Click to collapse
Nope. Mine is mint in the car with calls and music. Streams to a kitchen speaker perfect too.
civiksi said:
Nope. Mine is mint in the car with calls and music. Streams to a kitchen speaker perfect too.
Click to expand...
Click to collapse
Hmmm, I wonder if it's motion based. I'm sitting in my room listening to it now and it's a lot better. Unfortunately that doesn't really solve my problem, though.
Rixanu said:
Hmmm, I wonder if it's motion based. I'm sitting in my room listening to it now and it's a lot better. Unfortunately that doesn't really solve my problem, though.
Click to expand...
Click to collapse
Rixanu - I think you're on to something... I'll give my "story" and hopefully someone a little more savvy than us can help figure it out.
I switched over from the good ole Galaxy Nexus about a month ago. No major complaints on the Turbo yet as we await Lollipop, with the exception of this Bluetooth issue. I have the Bluetooth paired in the car, and a set of headphones - music and everything worked perfectly on the GNex through the Bluetooth. Now, primarily, it's often choppy (mustic anyway) - for reference, when listening to music I listen via Google Play (all access or whatever they call it now). I figured the choppiness was related to the fact that the music was being streamed since most wasn't downloaded yet, but after very limited experimenting, I believe it must have to do with the physical Bluetooth radio. I had noticed in the past that when the music streams perfectly, a lot of times if I pick it up to check an email, text, etc., it becomes choppy, but thought that was strange since the RAM should be more than sufficient to multitask without choppiness. On my way home from a friend's, I played around and stuck my hand over various parts of the back of the phone, and would press the phone against my pant, etc., and could effectively interfere completely with the connection such that it would be only silent, and not even choppy. Yet, while the music wasn't playing, the track continued to playback on the device and when the music would pick up after I moved the phone, it would be 10 seconds or whatever later as if it had been playing straight through the whole time.
I haven't tested this theory too much yet, but I think combined with your issue, there's certainly something there. Unfortunately, I frequent these parts in order to find answers to these types of issues and don't have the solutions myself.
Do we have lemons, or is this issue prevalent?
I'm happy to provide more info to anyone that can help.
Thanks in advance!
I was having the same problem. It was so bad Bluetooth was completely unusable. I contacted Motorola and they sent me the following steps to try. I worked perfectly. Good luck.
Dear Michael
Thank you for contact Motorola tech support, i send to you the steps you have to follow up to clear the cache for you Driod turbo
Before you do the Wipe cache, please un pair the Blue tooth devices and forget it for the phone, after you do that follow the steps and do the wipe cache.
This will remove any temporary files that may be causing the problem, but will not delete your files or settings.
1. With the phone powered off, press the VOL DOWN KEY for 2-3 seconds then POWER key then release.
2. The device will display different BOOT OPTIONS
3. Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to select (I think he meant POWER to select)
Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.
4. The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)
5. Press and hold the VOL UP key for 10-15 seconds. While still holding the VOL UP key tap and release the POWER key
Tip: You can try this step, holding the phone in landscape. If you are stuck on step 6, try a force reboot by pressing the Power key and Vol Down key, and start the process again.
6. The device will display additional menu options (Text will appear in BLUE)
7. Use the VOL DOWN Key to scroll to wipe cache partition and the POWER Key to select this option
8. The device will then perform the partition wipe
9. The device will reboot and start the normal power up sequence
Answer Title: Clear Cache Partition
Answer Link: https://motorola-global-en-usa.custhelp.com/app/answers/detail/a_id/102367
Thank you for choosing Motorola products
Regards.
Richard.
I think Bluetooth stinks. Poorly implemented, stupid pairing issues, and poor quality. I have had very little success with Bluetooth on any device I have had.
Sent from my XT1254 using XDA Free mobile app
Found a Fix for the Stuttering BT issue. It's the dumb kernel on 5.02 that stutters the playback as soon as screen is off. I used a partial wakelock so the cpu stays active after screen off with this app. It works. No more stuttering. As for speakers that require high sample rate I just switched the cpu governor to performance. It's a workaround but the partial wakelock should work especially on bluetooth headphones. Here's the app's link https://play.google.com/store/apps/details?id=eu.thedarken.wl&hl=en
Every time I drive away from my house and the phone loses wifi signal, the bluetooth skips really bad during the transition. Once I get far enough away, it usually clears up again. For my situation, it seems the wifi radio is somehow interfering with the bluetooth signal.

Volume reset after boot

This is really driving me crazy. Every time I reboot the bluetooth volume gets reset to halfway. And when I go to turn it up, I have to click through a warning about listening at high volumes. I listen to music through bluetooth every time I get in my car. I like to reboot daily just to keep the OS fresh. So every day I get in my car, I have to go through these steps. Is there any way to get the volume to stay where you left it through rebooting? It seems like the ringer volume does recall previous settings, but not bluetooth.
I have had this same issue. It is pretty annoying and I have yet to find another way around this after a reboot.
I will say that rebooting the phone daily really shouldn't be necessary. Since android is based off of Linux it does not require regular reboots to keep it "fresh". I will usually go through and kill any intensive apps (games, google maps, etc.) that may be suspended in the background but that's all that should be needed.
Driving me crazy for a year!
I agree with you totally. This has been bugging me since I got my 2013 Maxx (why couldn't they come up with a new name for the 2014 International? Now whenever we say Maxx we have to specify which one we're talking about.). There should be some way to disable the volume warning. I like to reboot after recharging and if I update several apps. Not everyday, but if I charge and update say, 8 or 9 apps I just like to reboot to reset everything (and sometimes with an update icons change, etc). Then, when I get in my car or use my Bluetooth headphones I have to reconfigure volume. Completely useless. I think I'm perfectly capable of deciding which volume is safe for me. At least give me the option of a Do Not Show again check box...

Sound Up and Down

No matter which ROM I try with a clean install playing any audio whether it be from YouTube or Music the volume goes down then back up. What is causing this? This stays after reboots. Also the only way to get the volume back to normal is to close the app and start over. Then it only take about 10secs for it to go back down and fluctuate.
Xirix12 said:
No matter which ROM I try with a clean install playing any audio whether it be from YouTube or Music the volume goes down then back up. What is causing this? This stays after reboots. Also the only way to get the volume back to normal is to close the app and start over. Then it only take about 10secs for it to go back down and fluctuate.
Click to expand...
Click to collapse
This also happens to me from time to time.
Also, while playing music through Poweramp and listening with BT, if you change the volume using the rockets on the phone (long press), the volume fades in and out.
Euphoria 3/27
Latest elemental kernel
Latest paid/free poweramp
Sent from my Nexus 6
One post..... There is no way we are the only ones experiencing this.
I am having also same issue and I try to find solution, but there is no fix yet.
Xirix12 said:
No matter which ROM I try with a clean install playing any audio whether it be from YouTube or Music the volume goes down then back up. What is causing this? This stays after reboots. Also the only way to get the volume back to normal is to close the app and start over. Then it only take about 10secs for it to go back down and fluctuate.
Click to expand...
Click to collapse
Is this what your talking about?
I had to RMA mine.. Working great now..
http://forum.xda-developers.com/showthread.php?t=3136759
http://forum.xda-developers.com/showthread.php?t=3031326
WhitestSand said:
Is this what your talking about?
I had to RMA mine.. Working great now..
http://forum.xda-developers.com/showthread.php?t=3136759
http://forum.xda-developers.com/showthread.php?t=3031326
Click to expand...
Click to collapse
RMA didn't work for me. I have a feeling all devices display this behaviour, though the louder the volume and the lower the battery, the more it will present.
danarama said:
RMA didn't work for me. I have a feeling all devices display this behaviour, though the louder the volume and the lower the battery, the more it will present.
Click to expand...
Click to collapse
I assume that you are RMAed your Nexus 6 and they gave you another one, and that one has the same problem? My last phone was really bad with the fluctuation and the volume going up and down. When I got this phone I haven't noticed it one bit but I only play music with it or listen to YouTube etc . So I downloaded the GT racing 2 and waited till I had about 26% battery. And then started the game turned it up full blast and it stayed there. So then I plugged it in to see if there was a difference and there wasn't. I left it plugged in for a while then I unplugged it to see if the volume would drop and it didn't. So I would suggest if you did get a new phone send RMA and that you try it again. My new phone came running stock LVY47H . I don't know if that makes a difference.
My old phone was rooted and I ran many different roms kernels and Viper 4 exc trying to get rid of the problem. This one in stock because I'm waiting for project Fi.

Phone randomly auto-mutes itself, can't increase volume [video inside]

Hey guys,
I have a weird issue with my Moto X 2014 (stock Lollipop, no root or anything), and I can't find anything helpful around the web.
I have a video of the issue - I can't post the link as I don't have enough messages, but go to vid.me and add this code to the URL: /tMXf
Basically every few days, I find the phone is on vibrate. The volume rocker is suddenly all the way down, even though it should be maxed out, and I can't physically turn it up as you can see in the video. Even in audio settings, the ringer options is greyed out.
Android's quiet hours setting is NOT active. I have Moto Assist set to kick in at night time, but this happens randomly during the day, plus I tried removing it but nothing changes. It's not something to do with calendar events silencing the phone either, as Moto Assist only has scenarios for driving and the aforementioned night time.
Anyone knows what could be happening here? Thanks, much appreciated.
That IS strange... Have you tried rebooting your phone?
cole_15 said:
That IS strange... Have you tried rebooting your phone?
Click to expand...
Click to collapse
Thanks for the reply, man... yes, of course I tried that, but it's definitely not a temporary glitch. It happens again and again, every few days. A reboot does fix the issue when it occurs (in fact, it's the only way to get sound back), but only until the next time.

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