Hi,
I thought I saw a success story about a sony repair recently, but i cannot find the thread. I've got a z3 compact which has served me well for almost two years (I'm on the concept rom now, and besides poor battery life when bt is on, i'm still quite pleased with the phone) MY brother ought the same phone at the exact same time, and his lost use of the front facing camera and gps relatively quickly (about 6 months.) He is pretty busy dayd to day, and sony customer service was terrible, so he gave up trying to get it repaired (still under warranty) and switched to an iphone.
I now have his old phone and was hoping to have it repaired, but Sony will not repair out of warranty devices? any ideas? I've seen something about fixing the gps by opening the phone and fiddling with the usb port, but i haven't opened a phone since my old moto defy.
any advice greatly appreciated
thanks
So, am I out of luck here? No way to get my phone repaired? Unless I open it up myself?
Related
I'm curious what the experiences of XDA users have been with Sony's customer support when it comes to their Xperia devices. I had to send mine in for what I think was a shorted out battery (had it in/around the pool for a few hours, got out and it was fine, but then an hour later it just shut off, refused to stay on unless it was plugged in). They didn't contact me for two weeks, then I called and they just said "yeah you'll probably be good we would have called you if there was a problem". Two days later I got a (what I assume to be) refurb unit in the mail.
I'm actually extremely happy with this. Mainly because A: The device I sent to them was bought second hand off craigslist so I fully expected them to tell me that would void the warranty somehow, B: It was rooted, and C: it had some scuffing on the screen and bezel, and the power button was "mushy". Given that it was probably water damage and technically my fault (it spend most of it's time on the side of the pool getting splashed, but definitely overdid the "30 minute" rule), and they could have easily given me a hard time over any of the three things mentioned, I don't think I can be anything but very pleased with Sony right now.
:good::good::good:
My experiences have been mixed. My x10 was a nightmare to get sorted, first one didn't work out of the box, it took 13 weeks to get a replacement
My arc however was the opposite, screen died but had a new handset in 2 weeks.
Good guy Sony
Just got my 6 month old Z1 replaced.. Initially they offered me a refurbished unit but I refused to accept it and mailed them and got into a conversation with them. I was able to convince them to offer me a New unit and they immediately did! A company that listens!
Hi
My Z3C has been posted off to Sony UK for repair as my front camera has stopped working. I'm assuming the camera will be replaced and my question is, will the phone still be waterproof after the work has been done?
Also if anyone in the UK has had work done on their phones, are Sony reasonably quick at turning them around? They quote 5-10 working days, and with posting that could easily stretch to 3 weeks plus without the phone for me. Are the times they quote accurate or "optimistic?"
many thanks
Ofc if you send it to Sony it will still be waterproof.
Test it by doing a pressure sensitivity in service tests. *#*#7378423#*#*
Thanks
I will do as soon as it comes back. Had to go out and buy a phone to tide me over while mine is away today
I suspect it'll be at least 3 weeks till I get it back.
Sony is really quick.
I got it back within 5 working days.
That's great news. I hope you're talking about the repair centre in the UK.
yep, UK
Hi,
Last week I bought a new Sony Z3 compact, and I'm having some difficulties with the touchscreen. I'm experiencing some of the sensitivity / bouncing problems I saw in the forum earlier. It's making typing sometimes very difficult.
The build date of the phone (which came with no accessorizes like headphones or something, only a charger, something strange as well) is: week 35 of 2014. Rather old for a new device. I'm wondering if my device is completely new and it's not just a repaired phone with a repaired screen. Is it possible to check whether the screen is original?
The reason I went to the shop was that they're willing to buy my old iPhone which I got temporarily, because my Nexus 5 was broken. I hated the iPhone and they gave me a good deal for the Z3C. But I hope that I bought a new phone and not just a repaired one with a cheap display....
The headset itself doesn't have a single scratch, it looks completely shiney btw
It's possible that they gave you a refurbished device true, but if I'm correct those devices or any sold by any store 'must' be repaired with OEM parts, so it's highly unlikely that they used 'cheap' parts to repair it. You could check to see if the phone is still waterproof by doing the pressure test or putting the in water.
Even phones with OEM parts had the same problem that you described.
If you're not satisfied I'd suggest to go back to the store.
P. S. There is no way to check whether the screen is original or not.
Sent from my D5803
Hi Dsteppa,
Thanks for your quick reply. The pressure test seems fine, so I'm guessing the phone is still water proof. Perhaps an update to Lollipop will fix it. Maybe I'll go to another shop first and compare the two screens before returning my device if Lollipop won't help.
Hi
Newbie here, sorry if this is a repost.
My Sony Z3c has been having issues since it updated to 5.1.1.
As of now, my Z3c does not power up.
I tried the Volume-power button, yellow button, leave the charger overnight with no luck.
My phone is only 6 months old, and the cost to ship it out to the nearest Sony service is ridiculous.
Just want to know how many members has recently experience this and what solutions has been made to restore this issue.
Right now I'm at the edge of giving up this phone....:crying:
Yellow button???
Anyways, You have 6 months warranty left. Please use it. Seems like a board failure. And the only option is going to Sony. Paying for shipping is better than an expired warranty any day. Good luck buddy!
Hi bro,
I had the same problem with my 1 year old z3c (locked BL, custom FW) and tryed everything i knew to make it start - no chance.
After 1 week i got a new z3c from warranty service.
So good luck and patience to wait
Regards,
Gre Go
Sent from my D5803 using XDA Free mobile app
My 1 year old Z3C died at sunday. Was taking the dog out and when I returned home after 15mins, the phone had gone dead.
Does not charge, not with USB nor with Magnetic charger.
Yellow button under the SIM-cover did not do anything.
So, I had to take my phone back to the dealer and they sent it to repairshop. I suspect the motherboard died for some reason. I was just about to re-root the phone after losing the roots with the latest patch... heh.
Just sharing my experiences here. If anyone here who's interested on used z3+ / z4 . By used I meant refurbished. I suggest to put to rest those thoughts, forever. I bought one that seems to come from Japan from wholesale online. Sometimes it's Docomo or AU branded(you'll get what what I'm trying to say later). Mine came with 1 week warranty. I return mine's within 1 day as I had a problem with the rear camera. I got the replacement unit. Then I return it again as I found out that the display came off from the bottom within 2 day. I return the phone again. Then I got a unit with a faulty flickering lcd. Then I got a unit which seems usable at first then only after my replacement period had finished I found out that it got faulty battery which in my case it turn off and show low battery warning even when it still had 70% charge left. I replaced the battery which cost me $12 myself. Then the problem still shows up. I thought that maybe it's the problem with the firmware. But, the problem don't go away even after I hard reset and through sony companion. I return it only to found out that the motherboard itself is faulty. As the replacement motherboard is expensive. It has become a living brick somewhere on my shelf . I knew I should't have bothered with Xperia but I can't help it.