Dropped calls and bad reception - T-Mobile Note 7 Questions & Answers

Hi I've experienced this problem a few times so far... Using Nova Launcher and package disabler and a stealth icon pack... I've cleared the cache multiple times in Stock recovery... Unicorn Beetle case
I've had multiple people tell me they can barely hear me, one doc office I've called multiple times asks if anyone is there and hangs up and the most disturbing issue... In the middle of talking the people that hear me fine in the beginning all of a sudden can't hear me then the call just drops.... Or the call will just drop without warning....
Any ideas? Anyone else have this problem?
Might be the case, gonna try a uag I have but it's no where near as secure imho

You know what, I called my wife this AM, we said the usual hello hi are you and then she couldn't hear me.
Sent from my ZTE A2017U using Tapatalk

I have the same problem with the phone
Sent from my SM-N930T using XDA-Developers mobile app

361 voice minutes on my Note 7, and not an issue so far. I average 2400 minutes every billing period.

Related

2X Antenna Signal Issue

Hi foks!
I've read in a Tech review that de 2x is withnissing signal droppes when held with your hand.
Can anyone conform this,
I know it will drop on every phone these days and I don't mind if the signal drops.
As long as not everything drops.... (so you still have atleast one signal bar).
I have big hands and am worried about this problem.
I know where your coming from here my hands arnt the smallest..... maybe a case will help? (laughs.... iPhone 4)
Then don't cover the bottom of the phone where the antenna is located.
No problems here.
No problems here either both wifi and gsm are stable
Sent from my LG-P990 using XDA App
Just got the phone.
Signal drop is max 2 bars, I can live with that.
xmoo said:
Just got the phone.
Click to expand...
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Much jealous
xmoo said:
Just got the phone.
Signal drop is max 2 bars, I can live with that.
Click to expand...
Click to collapse
Give us a hands on video if you can man :|
LeviathanPT said:
Give us a hands on video if you can man :|
Click to expand...
Click to collapse
Will do when I have some time.
I don't have antenna problems (as far as i've noticed) but.... I do have one strange problem, I am able to call, and be called., but sometimes I can't hear anything and I'm also not able to talk to the other person. The other person can't hear me as well, it's like a total calling black-out. After rebooting a few times, it works again.. Does anyone has this as well ? (I haven't found out what's causing this)
- SnEAky
SnEAkyy said:
I don't have antenna problems (as far as i've noticed) but.... I do have one strange problem, I am able to call, and be called., but sometimes I can't hear anything and I'm also not able to talk to the other person. The other person can't hear me as well, it's like a total calling black-out. After rebooting a few times, it works again.. Does anyone has this as well ? (I haven't found out what's causing this)
- SnEAky
Click to expand...
Click to collapse
Nope, havn't withnessd it here....
SnEAkyy said:
I don't have antenna problems (as far as i've noticed) but.... I do have one strange problem, I am able to call, and be called., but sometimes I can't hear anything and I'm also not able to talk to the other person. The other person can't hear me as well, it's like a total calling black-out. After rebooting a few times, it works again.. Does anyone has this as well ? (I haven't found out what's causing this)
- SnEAky
Click to expand...
Click to collapse
Hmm.... sounds like you either have a faulty unit, in which case try taking it back or its something to do with your carrier? have you ever experienced these problems before with your carrier?
xmoo said:
Hi foks!
I've read in a Tech review that de 2x is withnissing signal droppes when held with your hand.
Can anyone conform this,
I know it will drop on every phone these days and I don't mind if the signal drops.
As long as not everything drops.... (so you still have atleast one signal bar).
I have big hands and am worried about this problem.
Click to expand...
Click to collapse
I have this issue when the setting is on GSM/UMTS. Then when holding the phone operating it normally you can see the signal drop to one bar and sometimes zero bar. When set to GSM only I get full bar any which way I hold it.
The antenna is clearly on the bottom of the device. Covering it with the palm kills the signal bassically. True tale.
From anandtech:
"Signal Attenuation Comparison in dB—Lower is Better
Cupping Tightly Holding Naturally On an Open Palm
LG Optimus 2X 13.7 9.3 5.9
Nexus S 13.3 6.1 4.3
Droid 2 11.5 5.1 4.5
BlackBerry Torch 15.9 7.1 3.7
Dell Streak 14.0 8.7 4.0
Droid X 15.0 5.1 4.5
iPhone 4 24.6 19.8 9.2
iPhone 3GS 14.3 1.9 0.2
HTC Nexus One 17.7 10.7 6.7"
http://www.anandtech.com/show/4144/...gra-2-review-the-first-dual-core-smartphone/9
I tried it now with 2 hands and full signal. There is no difference.
Sent from my LG-P990 using XDA Premium App
SnEAkyy said:
I don't have antenna problems (as far as i've noticed) but.... I do have one strange problem, I am able to call, and be called., but sometimes I can't hear anything and I'm also not able to talk to the other person. The other person can't hear me as well, it's like a total calling black-out. After rebooting a few times, it works again.. Does anyone has this as well ? (I haven't found out what's causing this)
- SnEAky
Click to expand...
Click to collapse
How long have you been having these issues?
Are you 100% sure it's not carrier issues / local interference.
I manage 15+ mobiles of various makes at work and see the issues you describe maybe once a year, they are usual resolved by rebooting a couple of times and maybe waiting an hour or two.
Moonie17 said:
Hmm.... sounds like you either have a faulty unit, in which case try taking it back or its something to do with your carrier? have you ever experienced these problems before with your carrier?
Click to expand...
Click to collapse
I haven't experienced it before.
BatfinkUK1 said:
How long have you been having these issues?
Are you 100% sure it's not carrier issues / local interference.
I manage 15+ mobiles of various makes at work and see the issues you describe maybe once a year, they are usual resolved by rebooting a couple of times and maybe waiting an hour or two.
Click to expand...
Click to collapse
I had these issues since Tuesday evening and Wednesday almost all day, after booting up to 3 times, it works for a few moments and then it was dead again(I also had some problems with changing the volume in media, the buttons just didnt work in some games). So today i decided to do a hard reset, and so far everything seems like it's working. I tried to call a few times today, and it worked. But there was one moment there was this strange noise, like a zooming bee.. really soft, but the other person could hear it better than me. I was also able again to change the media volume in games.
If i experience any troubles I'll share them again Thanks for the replies so far
-- EDIT
It happened again -.- Can't hear or talk again. Going to call LG and T-mobile about it tomorrow
--EDIT 2
I decided the cancel my contract renewal with this phone. Returned it to T-mobile and i'll just wait a few more months to see what will come ! I just didn't want to take a risk to use the VIP service within the 8 days you can decide to agree on the contract or not. And also, having to use the VIP service while your phone is just 2 days old gives me a bad feeling about this phone (also reading other stories about bugs and stuff). I hope others do enjoy their phone
- SnEAky

[Q] Static during phone calls

I picked up an HTC one yesterday and just started noticing some irregular call quality issues. Lots of static during phone calls. Sounds about the same with wired headsets, bluetooth and speakers. I was wondering if anyone else was experiencing this?
orionsl59 said:
I picked up an HTC one yesterday and just started noticing some irregular call quality issues. Lots of static during phone calls. Sounds about the same with wired headsets, bluetooth and speakers. I was wondering if anyone else was experiencing this?
Click to expand...
Click to collapse
I havent experienced this, but as a side question has anyone had the audio completely cut out? Ive had it happen during about 10 of the 15 calls ive made since picking up the one. Sometimes it happens as soon as i answer, sometime later in the call. Sometimes it cuts back in, and sometimes it doesnt. Anyone else?
Sent from my HTCONE using xda app-developers app
youkosnake said:
I havent experienced this, but as a side question has anyone had the audio completely cut out? Ive had it happen during about 10 of the 15 calls ive made since picking up the one. Sometimes it happens as soon as i answer, sometime later in the call. Sometimes it cuts back in, and sometimes it doesnt. Anyone else?
Sent from my HTCONE using xda app-developers app
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Click to collapse
I believe I've had this happen on one call that lasted 35 minutes. If it is the same problem and not some other issue (such as signal issue or the other phone/phone user) then it occurred about 3 times in close proximity to each other during the phone call. I've only done about 180 minutes of phone calls so far on the device but haven't had it happen any other time.
youkosnake said:
I havent experienced this, but as a side question has anyone had the audio completely cut out? Ive had it happen during about 10 of the 15 calls ive made since picking up the one. Sometimes it happens as soon as i answer, sometime later in the call. Sometimes it cuts back in, and sometimes it doesnt. Anyone else?
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Yup. Same problem here. I truly hope it's something that an update can cure. I'd really hate to exchange this phone.
Everything about this phone is absolutely awesome! Except the phone call issue (cutting in and out)
Good thing the telephone app is the least used app on my phone. Lol
Sent from "The ONE"

[Q] Has anyone gotten complaints about call quality from the person on the other end?

I'm hoping this problem is just one bad handset and not epidemic, but I have been hearing VERY consistently from other people that they are having trouble understanding what I'm saying. It is not location specific, I generally have full or nearly full service, and I can hear them just perfectly. But I have been hearing from many people that I talk to about this problem.
I'm going to exchange the phone and get a replacement, assuming this is just my phone and not an HTC ONE problem. Has anybody else been hearing this? If so I may regretfully end up with an S4 =\
I have been having issues as well. Just tried to exchange for an S4 at sprint store and they wanted $35 dollar re-stocking fee. Going to deal with online/phone people now. My HTC One is dropping calls, calls are not clear, and lower data connection in the same environment than my old EVO Shift. Wanted the phone to work out, just didn't.
HTC One call quality/connection
mill1321 said:
I have been having issues as well. Just tried to exchange for an S4 at sprint store and they wanted $35 dollar re-stocking fee. Going to deal with online/phone people now. My HTC One is dropping calls, calls are not clear, and lower data connection in the same environment than my old EVO Shift. Wanted the phone to work out, just didn't.
Click to expand...
Click to collapse
Mine is working beautifully call quality is awesome on both ends and data conection was faster here in boston when put up against my buddy's s4 (also sprint) there were some issues with speakers and radios on some of the HTC ones... mostly the first batch that went out to people who pre-ordered, myself included, but so far i'm issue free.
be warry of that s4 you picked up by the way many people have reported display issues... don't worry though I believe they are software side... people reported black bars appearing on the screen when scrolling I'm pretty sure it's a simple software bug.
drbadass said:
I'm hoping this problem is just one bad handset and not epidemic, but I have been hearing VERY consistently from other people that they are having trouble understanding what I'm saying. It is not location specific, I generally have full or nearly full service, and I can hear them just perfectly. But I have been hearing from many people that I talk to about this problem.
I'm going to exchange the phone and get a replacement, assuming this is just my phone and not an HTC ONE problem. Has anybody else been hearing this? If so I may regretfully end up with an S4 =\
Click to expand...
Click to collapse
Have you got a case on? I was just looking at mine and making sure it has all the right cutouts. Maybe others do not?
Sent from my HTCONE using xda app-developers app
raptoro07 said:
Have you got a case on? I was just looking at mine and making sure it has all the right cutouts. Maybe others do not?
Sent from my HTCONE using xda app-developers app
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Didn't have one for the first 5 days, had it the last 2.. same problems consistent throughout.
i'll confess I use a Bluetooth headset, but the very rare occasion I use the handset I've never had an issue
I was having the same problem, then I realized my pinky was always covering up the microphone. Went 2 days where people were like I can barley hear ya.
Roman G said:
I was having the same problem, then I realized my pinky was always covering up the microphone. Went 2 days where people were like I can barley hear ya.
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Click to collapse
Same thing here man, I had to change how I usually hold my phone... haha - no big deal
Same here... It's the pinky... Even tested it to make sure. Silly place to put the mike...
Sent from my HTCONE using xda app-developers app
Roman G said:
I was having the same problem, then I realized my pinky was always covering up the microphone. Went 2 days where people were like I can barley hear ya.
Click to expand...
Click to collapse
Your realization just kept me from having to return my phone. Thanks lol
Sent from my HTCONE using Tapatalk 2
blizzake said:
Your realization just kept me from having to return my phone. Thanks lol
Sent from my HTCONE using Tapatalk 2
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Click to collapse
It wasn't the pinky for me. As I stated in another thread, I think it's something to do with over-aggressive or poorly handled background noise cutting, or a major problem with dynamic range control going from loud to soft etc.
started actually using the phone for phone calls this week..I'm hearing "its hard to hear you" and "you sound far away" more then I've ever heard before...
It's definitely not the point for me. It happens all the time, most of my calls are using a airave so I'm wondering if that had something to do with it.
Anyone know if this is a sprint related issue? Should I be exchanging my phone?

problem with talk volume when making calls

hello,
I have a weird problem since a couple of days making calls.
The person I call can barely hear me, often not at all no matter how loud I speak.
I thought the mic might be broken but when I do a speach recording it works just fine.
everything else also works.
anyone got an idea about that?
Sounds like a Rom issue, try a clean re-install
nandroid back up first
Try adjusting the phone's position when you're talking.
Sent from my SGH-M919 using Tapatalk 4
SmiLey497 said:
Try adjusting the phone's position when you're talking.
Sent from my SGH-M919 using Tapatalk 4
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Common fault. I had mine since launch day then a few weeks ago people couldn't hear me unless i was on Speakerphone or with headset on.
Got sent a brand spanker from HTC because they couldn't fix it, three days later the new phone did the same thing...

can't hear incoming calls/they hear me, not limited to wifi calling

i saw the thread about callers not being able to hear the OP on wifi calling on his Note4, but my problem is not limited to wifi calling.
i've had my Note4 for about 3 weeks and about 90% of calls i answer, i cannot hear them, but they can hear me. i received my phone with ANJ7 on it and got the OTA ANK4. still had the problem. i cleared the cache and it solved the problem for exactly ONE call. restarting the phone does nothing.
last night, i broke down and rooted and installed Firekat (thanks, Mega!) but i still have this problem. i actually called my Note from my work phone, answered it on speakerphone and watched the timer tick away as the phone is still ringing on my desk phone! that sounds like a network issue to me, but i am probably wrong.
since i cannot find anything else, i've turned off my wifi calling, just in case it's related, but i am not optimistic. i loved my Note 3 and was hoping the 4 would be at least equally awesome. so far, not so much.
Dude, you're not the only one. I was/am experiencing the same issue here in Houston. I called T-Mobile and they told me that they're aware of this issue and until then I should man up and wait for the problem to disappear AUTOMATICALLY.
Sent from my SM-N910T using xda premium
although the problem was not limited to wifi calling, it seems wifi calling turned on was causing it. i turned it off just for the hell of it and i haven't had a problem since.
This is exactly right, that is what is causing the problem for several people. Having WiFi calling on and placing callls over the network has caused that for several people
Sent from my SM-N910T using XDA Free mobile app
i hate to state the obvious, but that's just stupid. i wasn't fond of the feature (using my internet connection, a separate isolated charge, and having it 'count against' my unlimited minutes) but it is what it is. and it's now off.
The problem is voLTE. Its a pretty common issue. Just truth it off in settings and your should be fine.
Does the Wi-Fi calling always sound like the caller is in a portable toilet made of metal? It's G/D awful.
Mine sounds crystal clear
BAD ASS NOTE 4
pierrekid said:
The problem is voLTE. Its a pretty common issue. Just truth it off in settings and your should be fine.
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Click to collapse
Volte caused other issues. Mainly ALOT of dropped calls for people.
Sent from my SM-N910T using XDA Free mobile app
BACARDILIMON said:
Mine sounds crystal clear
BAD ASS NOTE 4
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+1

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