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K have a AT&T Note 3 MJ5 baseband version. Well one day while sending out a text, the menu kept popping up. I closed the message app out and still the menu for the home screen continued to pop up. I checked the accessibility setting and everything looked fine. But every app i open the menu or the haptic feedback continues checked or not checked. So i rooted and installed safstrap and install several different roms but still the same thing. Its really bad when the keyboard is pulled up to send a text or write an email and also when its on the charger fully charged the device works great, but once its unplugged and a little bit of the battery is use this thing goes nuts. Stuff just popping on its own. Anyway thanks in advance for any input. Thanks million.
It sounds like your capacitive menu button is constantly being pressed. Has the screen been replaced by any chance? I'd revert it back to stock and have it exchanged for a new one.
Thanks 440bro for replying, to answer question is no, as far as i can tell it has never been wet nor dropped to the effect that it would cause all this wacky stuff. Most of the time when i have the keyboard up for texting n emailing,the menu pops up n down or ill have to hit the return key. But as long as i have it plugged in charging or the battery is 100% it is useful. I'll make a short video and post it some time today i hope, Thanks 440 for the input
ping33tx said:
Thanks 440bro for replying, to answer question is no, as far as i can tell it has never been wet nor dropped to the effect that it would cause all this wacky stuff. Most of the time when i have the keyboard up for texting n emailing,the menu pops up n down or ill have to hit the return key. But as long as i have it plugged in charging or the battery is 100% it is useful. I'll make a short video and post it some time today i hope, Thanks 440 for the input
Click to expand...
Click to collapse
I asked if your screen was replaced because the menu button is a very thin ribbon cable attached to the screen. Someone who's not careful could cut, or damage this part when replacing the glass. If it was pinched it could act like it's constantly being pushed. Maybe your phone was assembled on a monday morning by someone who was hung over and damaged it lol!
Even if you aren't the original owner I would walk up to an att store and ask for a replacement since it's still a new device.
ping33tx said:
Thanks 440bro for replying, to answer question is no, as far as i can tell it has never been wet nor dropped to the effect that it would cause all this wacky stuff. Most of the time when i have the keyboard up for texting n emailing,the menu pops up n down or ill have to hit the return key. But as long as i have it plugged in charging or the battery is 100% it is useful. I'll make a short video and post it some time today i hope, Thanks 440 for the input
Click to expand...
Click to collapse
Do you have a protector that over laps the top edge of the display? It is possible the lip on the protector is actually extending into the contact area of that button and causing it to think it is being pressed. If you have a protector or bumper of some sort, remove it and see if you still have the problem.
440bro said:
I asked if your screen was replaced because the menu button is a very thin ribbon cable attached to the screen. Someone who's not careful could cut, or damage this part when replacing the glass. If it was pinched it could act like it's constantly being pushed. Maybe your phone was assembled on a monday morning by someone who was hung over and damaged it lol!
Even if you aren't the original owner I would walk up to an att store and ask for a replacement since it's still a new device.
Click to expand...
Click to collapse
I believe i am first owner of this device, and no i have never had it repaired in any kinda way,and the box nor the on the phone any where does it state refurbished anywhere.i ordered it when it came out thru att as a upgrade on my plan. and i do not have
a screen protector on it. it did but i removed it just to make sure it wasnt the problem.
Solarenemy68 said:
Do you have a protector that over laps the top edge of the display? It is possible the lip on the protector is actually extending into the contact area of that button and causing it to think it is being pressed. If you have a protector or bumper of some sort, remove it and see if you still have the problem.
Click to expand...
Click to collapse
I took everything off lol otterbox the clear coat i had on it everything, as long as i have it on the charger and it being 100 i have no problems,but when i take it off and the battery get to 95 or less the menu pop up system or app setting menu pops up continues to where i can barely use the phone lol kinda getting use to it, i have even cleared everything used odin and flashed stock and still goes on,no matter what rom i use anyway thank yall so very much for all the input and help of ideas this forum is the best thank guys n gals,
Revert it back to stock. Make sure there's no custom padlock symbol. You'll be able to swap it at an at&t dsc center no problem!
Sounds good thanks for the help 440
440bro said:
Revert it back to stock. Make sure there's no custom padlock symbol. You'll be able to swap it at an at&t dsc center no problem!
Click to expand...
Click to collapse
440bro worked out just right,reverted back to stock made sure everything was back to stock and took it att and by luck is was still under warranty and got another one, Thanks for the help
ping33tx said:
440bro worked out just right,reverted back to stock made sure everything was back to stock and took it att and by luck is was still under warranty and got another one, Thanks for the help
Click to expand...
Click to collapse
Glad to hear they swapped you. Thanks for reporting back!
I swapped a Note 2 that I'd upgraded from. For some reason it kept getting the black screen of death (basically locking up). I reverted it back to stock and removed root. Had NO issues even though it was upgraded to 4.3 before I rooted it. No Knox trip or Custom status.
And thats a weird and to spell wierd?
After working in a sprint repair center for many years I saw this issue with the Galaxy S2 line constantly. An lcd replacement fixed it up.
Hi guys,
My Xperia ZR started behaving abnormally some days back, I put "screentouchtest" app and found that there were random inputs on the phone which made the phone go useless... Check the screen shot attached.
So I tried to make an app that will disable only that part on my screen and I was successful at it... Check screenshot attached. I could then at least use my phone to some extent.
But now the frequency of these random touch inputs have increased and that has made it again go unusable...
Problem is that I made this app as a floating app and whenever user touches other part of the phone , touch below the unblocked area is activated.
SO now I wanted to disable the touch completely over this area...any help will be appreciated.
Sony says it is due to water logging in the motherboard and no warranty will be given.
You are not alone!
Having the same problem here. Random touch inputs on the top right corner of device. I can assure you it's not because of water log of any sorts because i have opened ,checked, dried and even tested the touch display. Its a software related issue I guess which I am not able to pinpoint or understand. I wish someone from the forum helps with it.
water logging? did your phone get wet some time? its waterproof phone and no warranty given? :laugh: screw sony in consumer court
highevolutionary said:
Having the same problem here. Random touch inputs on the top right corner of device. I can assure you it's not because of water log of any sorts because i have opened ,checked, dried and even tested the touch display. Its a software related issue I guess which I am not able to pinpoint or understand. I wish someone from the forum helps with it.
Click to expand...
Click to collapse
If you think its a software problem, i'll try putting some custom ROM.
sourabhp said:
water logging? did your phone get wet some time? its waterproof phone and no warranty given? :laugh: screw sony in consumer court
Click to expand...
Click to collapse
Yeah I know Its waterproof. My brother was using it so not sure if there was water logging. But when we went to customer service the condition of the mobile was not good(Plastic that covers charging port was loose) so couldnt fight actually.
Custom rom doesn't help
Engic0 said:
If you think its a software problem, i'll try putting some custom ROM.
Yeah I know Its waterproof. My brother was using it so not sure if there was water logging. But when we went to customer service the condition of the mobile was not good(Plastic that covers charging port was loose) so couldnt fight actually.
Click to expand...
Click to collapse
Sorry to say unfortunately custom ROM doesn't help either. After I installed one just to see if the problem persists, To my surprise it didn't! But after a week or so the pendulum was back to square one. So I had to roll back. I really don't know how to go about this problem I think the problem is because of a bug of some sorts which causes the chip to send signals to the display addressing that its being touched or whatever. Anyway this is just my guess. You can try installing a custom ROM for your device and see if the issue ceases. In that case my problem would be just device specific. Do share your results after you install a custom ROM :good:.
highevolutionary said:
Sorry to say unfortunately custom ROM doesn't help either. After I installed one just to see if the problem persists, To my surprise it didn't! But after a week or so the pendulum was back to square one. So I had to roll back. I really don't know how to go about this problem I think the problem is because of a bug of some sorts which causes the chip to send signals to the display addressing that its being touched or whatever. Anyway this is just my guess. You can try installing a custom ROM for your device and see if the issue ceases. In that case my problem would be just device specific. Do share your results after you install a custom ROM :good:.
Click to expand...
Click to collapse
May be there is a problem with the touch digitizer under the LCD panel which is misbehaving. No software can fix it. You will need to replace the touch digitizer along with LCD screen as they are sold as single unit. Check online if you can find the parts and ask any local mobile repairer to replace it. :good:
NO Luck with Custom ROM
I put Android Lollipop (CM12 Port) and there have been no change. Looks like the problem is with digitizer, last time I told local repair shop to replace the screen they said they cant separate the screen and had no clue. But I searched and found out from youtube videos that it can be done. Now all I have to do is buy Screen+Digitizer.
As you can see the random touch strip have moved little upwards from my earlier screenshots. That happened months back. If anyone wants the app I made then let me know. It helps me to some extent.
Engic0 said:
I put Android Lollipop (CM12 Port) and there have been no change. Looks like the problem is with digitizer, last time I told local repair shop to replace the screen they said they cant separate the screen and had no clue. But I searched and found out from youtube videos that it can be done. Now all I have to do is buy Screen+Digitizer.
As you can see the random touch strip have moved little upwards from my earlier screenshots. That happened months back. If anyone wants the app I made then let me know. It helps me to some extent.
Click to expand...
Click to collapse
LCD with digitizer is around INR 4000
Which app did you make? What does it do?
sourabhp said:
LCD with digitizer is around INR 4000
Which app did you make? What does it do?
Click to expand...
Click to collapse
Where can I buy 1? Online? Link Please...
Since there are random touches on my phone, I made app that blocks this touch... Check the screenshots, I have "Show Touches" Option ON from Developer Settings. This makes all the touches show white marker... So I made app that floats over the screen and wont show any response when there are touches over that area. "Semi Transparent Area" in the screenshot - Touch wont work over that part. App wont completely disable the touch though, if we press other part of screen for that time app gets disabled...
Engic0 said:
Where can I buy 1? Online? Link Please...
Since there are random touches on my phone, I made app that blocks this touch... Check the screenshots, I have "Show Touches" Option ON from Developer Settings. This makes all the touches show white marker... So I made app that floats over the screen and wont show any response when there are touches over that area. "Semi Transparent Area" in the screenshot - Touch wont work over that part. App wont completely disable the touch though, if we press other part of screen for that time app gets disabled...
Click to expand...
Click to collapse
https://www.google.co.in/?gfe_rd=cr&ei=8BTTVIDzOc6AuASH8oCQCQ&gws_rd=ssl#q=sony+xperia+zr+lcd
Use google with different keywords
sourabhp said:
https://www.google.co.in/?gfe_rd=cr&ei=8BTTVIDzOc6AuASH8oCQCQ&gws_rd=ssl#q=sony+xperia+zr+lcd
Use google with different keywords
Click to expand...
Click to collapse
lol Okay
SOLUTION!!
Engic0 said:
lol Okay
Click to expand...
Click to collapse
Finally, a solution. Time for a digitizer+screen. Thank you guys.
Hey what is the app you made? I'm in the same boat but can't really afford a new digitizer....
Yep i need it too. It will be greatly appreciated if you share your app here. Thanks in advance.
Sent from my Sparkle V using Tapatalk
sorry guys for late reply!
I am attaching the apk here...
I have this problem too but it only happens if the phone screen get wet
Some time it happen randomly but when i press on the screen at bottom and on led gently it disappear and back to normal
Thank you!
The Float APK solved the major issue of my faulty touch screen in my Nexus 4. There are two lines in my screen where the touch is not working anymore. One of them is having several crazy clicks making my phone somehow useless. By using this app, I can prevent that, which is great!
Two issues I've got:
- the textbox to set the distance from the top is located exactly in the first dead line! So I need to turn my phone sideways to be edit to click there and edit its value.
- when using the phone in horizontal mode, blocked zone turns as well, but the faulty zone is fixed there.
I'm wondering if you might share with us the source code or maybe you consider to make some improvements on it?
Thank you so much for sharing this app here!
thanks for this app solution.
I too have problem of ghost touches. This app definately helps with that and makes the phone somewhat usable again.
The only problem is that some ghost touches are continous (it's like someone presses their finger on the screen and keeps holding it there). This makes action by other touches unresponsive.
Maybe we can find a solution for this in the float app?
Source code for the app
Finally since many of you requested, here is the source code! - Stop Touch - Source Code
Need help
Yesterday suddenly my phones touch digitiser stop responding all rest of screen is working fine. Any idea what is wrong with my phone ? Anybody face this problem ? And what is solution of it ?
Please refer screenshot
TA
Hello, I face the same problem. I'm on 6.0.1 firm .575 and suddenly the top of the screen stop responding. I can't drop down the status bar in home screen.
If you do a screen test (service test) it show you that the major part of the top of the screen is not responding. (yup)
But, only in the middle and top left of the screen I can drop down the status bar. In lockscreen the status bar works fine, works fine in landscape mode and when an app is open.
So, I think it's a software problem, not hardware.
Solutions.... you can try to reflash firmware, go back to 5.1.1 or wait to sony's fix.
ArtBcn said:
Hello, I face the same problem. I'm on 6.0.1 firm .575 and suddenly the top of the screen stop responding. I can't drop down the status bar in home screen.
If you do a screen test (service test) it show you that the major part of the top of the screen is not responding. (yup)
But, only in the middle and top left of the screen I can drop down the status bar. In lockscreen the status bar works fine, works fine in landscape mode and when an app is open.
So, I think it's a software problem, not hardware.
Solutions.... you can try to reflash firmware, go back to 5.1.1 or wait to sony's fix.
Click to expand...
Click to collapse
There have been several threads in the past (here and here) discussing the problem of parts of the screen failing to respond to touch.
I haven't read all the posts, but the conclusion seems to be to return it to Sony.
If you bought your phone in the EU you should have two year warranty, that warranty still applies even if you bought the phone second hand.
unfortunately I unlocked boot loader. I dont think they consider phone is under warranty.
ronniem88 said:
unfortunately I unlocked boot loader. I dont think they consider phone is under warranty.
Click to expand...
Click to collapse
Just flash a stock rom on and send it back, unlocking it doesn't invalidate your warranty, the warranty covers the hardware.
They reflash it with the latest build before they send it back.
Register your phone
Then call Sony service and go through all the instructions on the helpdesk, they will ask you to repair it with PC Companion, just call back and say Companion didn't fix it, then they will give you an address to send the phone to.
The worst thing that will happen is that they will call you and tell you it's going to cost you to repair it, you say you will repair it yourself, they send it back. You've lost nothing but the postage. But they might actually fix it, for nothing.
I sent my cracked screen back to Sony and I had a new screen, for free, within 5 days.
@Didgesteve
Thank you very much for suggestion. will try this tomorrow.
Just bought a Z3 on eBay, apparently a Hong Kong 'grey'. So Sony Australia weren't going to pay for the failed digitiser (top edge, Right Hand edge, and bottom edge). I raised the issue with the vendor, and he said, just bin it, and cancel the payment. So at least I hadn't outlaid anything.
I seriously don't believe this is a software problem. I went through all those hoops in hope - tried changing settings, resetting to factory, repairing the software, etc. to no avail.
Fonebiz are the official repairer here in Australia, so off to Sydney - about $200.00. Awaiting the next step and hoping it isn't a waste of money.
It happens to 90% of z3 compact unit, mine too. I claimed for warranty. They replaced it for free, it's okay now i used it about 3months. But there's a ugly gap between the glass and the frame,about 0.5mm on the top and right.
I heard that it always happened when a sony phone is repaired,causing that gap, thus making it questionably waterproof
duke_dreadmoore said:
It happens to 90% of z3 compact unit, mine too. I claimed for warranty. They replaced it for free, it's okay now i used it about 3months. But there's a ugly gap between the glass and the frame,about 0.5mm on the top and right.
I heard that it always happened when a sony phone is repaired,causing that gap, thus making it questionably waterproof
Click to expand...
Click to collapse
Do you need to have warranty card to claim it? my touchscreen start acting weird and i don't have the warranty card
Arch9 said:
Do you need to have warranty card to claim it? my touchscreen start acting weird and i don't have the warranty card
Click to expand...
Click to collapse
four posts up
had the exact same problem as u. initially i concluded it was a software issue as it came up only after flashing another rom. but sony repair told me moisture had somehow seeped in from the top of the headphone jack and cause part of the top screen to become unresponsive. conclusion is to never ever put the phone under the water eventhough this phone is advertised as water resistant.
Didgesteve said:
There have been several threads in the past (here and here) discussing the problem of parts of the screen failing to respond to touch.
I haven't read all the posts, but the conclusion seems to be to return it to Sony.
If you bought your phone in the EU you should have two year warranty, that warranty still applies even if you bought the phone second hand.
Click to expand...
Click to collapse
To upgrade info, my unresponsive screen issue was a hardware problem finally.
I take my device to the Sony SAT and they change all the screen pack due a hardware failure. All For free because I'm still on warranty.
Now my touch works fine again.
Thanks For the advice.
Anyone who cannot swipe down notifications or quick settings, due to a broken digitiser, can follow these instructions:
[emoji7]
Download 'All in one Gestures' app from the playstore.
Go to the 'SWIPE' tab.
Enable.
Under 'Edges' , select 'Top Area'.
Then via the apps settings, choose 'Personalization'.
Now under 'Swipe Area', go into 'Edge Preference.
Make 'Opacity' 0%
With 'Edge Sensitivity' start from 0% and keep moving the slide left until the swipe down works, mine is set at 90px.
'Edge Width' 100%
'Swipe Distance' 0%
Now under 'Touch Feedback' turn off both 'Toast Message' and 'Animation'.
Then turn down 'Vibration Intensity' to '0'
Done.
You now have the screen functioning as normal.
[emoji7]
ATTN:
Remember to keep 2 backups of this apk, in approx 30 days, Google will remove apps that use the accessibility service.
News:
https://www.xda-developers.com/google-threatening-removal-accessibility-services-play-store/
**This phone is bendable 0.1mm will open your phone, anodized aluminium bumper recommended for jeans and stairs, I also recommend tempered glass, both sides. B7000 glue for repairs, no heat, clothes pegs, 48 hours.
Hello!
I've got a strange problem with my touchscreen's upper space. The notification bar can't pull down. I made a screen test under service menu, and the screenshot shows the result. I think, my guarantee expired last month, so i must made it at home. First, i try with a hairdryer heated uo top of the phone, the touch foil can push back .. unfortunately without success.
Beause the warranty has expired, eager to take apart the phone, I changed the film is already affecting other devices earlier ,. but this will be the last thing i will do. Before that, are there any "home trick" to solve that problem?
I changed so many firmwares, orfficals and customs. Problem stays the same.
Thanks for the help!
Is hardware problem. There are many threads here that discuss the issue. Only solution is to send your device to Sony repair or replace the digitizer yourself.
I had the same identical issue. First started with the screen getting random touch inputs and then the top area stopped responding. Mine is yet under warranty so sent it to Sony repair. They kept delaying it saying awaiting parts and then after chasing multiple times it was repaired and sent out last Monday. Says case and display as replaced. Yet to set it up.. contemplating between Kitkat or leave it on Marshmallow.
Yep sux, mine touchscreen was bogus too, send it in to be fixed under warranty
I have three z3c on my house two has this problem.
Is a sw trouble can't use screen protector....
Enviado desde mi hilo y dos yogures desde PetaTalk
I came on here to look for this. Happening to mine as well.
The *strange* thing is though when it's on the lock screen the swipe down works fine.
Unlock and starts being temperamental. especially in apps.
Just out warranty by about a week. Great.
I've installed Nova launcher as that lets me open notifications by double tapping the screen. This doesn't work in apps but does on the desktop. Anyone have any idea how much this costs to be repaired?
crankcaller said:
I came on here to look for this. Happening to mine as well.
The *strange* thing is though when it's on the lock screen the swipe down works fine.
Unlock and starts being temperamental. especially in apps.
Just out warranty by about a week. Great.
I've installed Nova launcher as that lets me open notifications by double tapping the screen. This doesn't work in apps but does on the desktop. Anyone have any idea how much this costs to be repaired?
Click to expand...
Click to collapse
The reason it works on the lock screen is that the hitbox for the notification bar is larger on the lockscreen. I had the same issue, luckily my phone still had one week of warranty left and SONY replaced the whole phone for me within a week for free. I sent it to official SONY repair centre here in Dublin, Ireland.
Hey Guys. It happens also for me. From 1 hour to another! And actually the fist hardware probem I ever had with Smartphone. Congratz Sony!
Its clearly visible that an complete vertical area from top to bottom is not or only very sporadic accepting the finger movement.
So Service Center is the only possibility? What do you think? tried already complete stock and factory reset.
Actually its logic to send it to Service but if you have comments or maybe the same error please let me (us) know.
Thanks for any comments in advance.
Same thing is happening to mine, almost two years to the day after I bought it. I'm gonna try taking off the screen protector to see if that makes any difference, otherwise it's phone upgrade time (which is not a bad thing). Started a week ago intermittently and now is pretty much permanent. PITA.
Mine is now a week at the service center. I bought it quite late so one year guarantee left for me. Will report what they did... But it is a bit scary how many z3c went defective because of touch screen problems...
I solved the navigation bar problem using Xposed + "Xperia/AOSP NavBar Buttons" module. Just increase navbar height to 150% and it's done. For the notification, bar install Nova Launcher and use the home button action (free) or the swipe down gesture (paid).
fluffi444 said:
Hey Guys. It happens also for me. From 1 hour to another! And actually the fist hardware probem I ever had with Smartphone. Congratz Sony!
Its clearly visible that an complete vertical area from top to bottom is not or only very sporadic accepting the finger movement.
So Service Center is the only possibility? What do you think? tried already complete stock and factory reset.
Actually its logic to send it to Service but if you have comments or maybe the same error please let me (us) know.
Thanks for any comments in advance.
Click to expand...
Click to collapse
Just to give you an final report: They changed my phone and I received an new one...
And the replacement was send right after I asked for ETA. All in all it took three weeks.
So maybe (if you phone is at repair in guarantee) asking and asking would speed up things and the possibility to get a new one is rising...
Now I have a white one (instead of black) but its OK...Feels a bit more like a new phone because of new color Thanks goodness not green or red...
The letter said that chaning to higher one or to another color is part of sonys replacement policies.
Hi again! The story continues. My guarantee expired after one year, but my warranty was good. ( it's 2 year ) I sent my phone to the service center. After two weeks, the service center changed my phone to a brand new xperia x compact.... I hope this will not be wrong with the display. In any case, I was pleasantly surprised to Sony right now.
What seems weird to me is that several people report the same problem at the same time. E.g. it start with random "clicks" on the taskbar and then the touchscreen area of the taskbar stops working. This is happening around the time of 2 years of using the phone. Really weird.
I like the phone but this is just disappointing. After the nougat update fail for the z3 / compact (first claiming that it cannot get nougat because of missing vulkan support which turns out to not being required by the compatibility definition document for nougat) and now the touchscreen fail, I'm pretty sure not going back to Sony for a phone. So sorry.
I have this problem too. The notification bar stopped working in august. And since yesterday the bottom of the screen doesn't work too, so I can't use the on-screen virtual buttons :crying:
I'm afraid this is getting worse and worse.
espi12 said:
I have this problem too. The notification bar stopped working in august. And since yesterday the bottom of the screen doesn't work too, so I can't use the on-screen virtual buttons :crying:
I'm afraid this is getting worse and worse.
Click to expand...
Click to collapse
I've faced this problem too. I buy Nova Launcher to use it's custom swipe down gesture as notification bar issue's workaround.
And i enable Glove mode on Display settings as on-screen virtual buttons issue's workaround. Of course it does not comfy.
As a newbie, i believe this issue caused by the software/MM. Maybe i'll try to revert back to LL or KK or another rom, since z3c would not get nougat update
I can add this to the list of defects I had as well.. Send mine back under warranty about a week ago, hope i'll see it back soon.. Nova Launcher is a good option but the xposes AOSP navbar seems like a better solution, if you have exposed.
I too have this issue with top portion of screen. Any day fixes other than buying new screen (1 month out of warranty)
I've updated to the Z5C and shelved this phone. I picked it up today to check which firmware it has and alas, the touchscreen simply crapped out out of the blue. This is unacceptable. The phone jack also went bad before I switched. I'm really pissed and I don't know what to do. I bought this phone two years ago. Look at the touch draw test to see where it died. How can a touchscreen go bad out of nowhere????
Hi everyone,
I'm facing exactly same problems described in this thread.
I bought my green Z3c in Italy less than 2 years ago and I still have the invoice, but I'm wondering if the warranty is still valid.
I'm wondering because I broke my glass during a trip in Australia and I replace it there, in a store, with original Z3c LCD touchscreen and frame but black colored. (I no longer have the store LCD receipt though)
What do you think? Can I consider my device to be under warranty?
Regards.
Hey guys
I have a very strange problem with my Huawei P10
About 2 weeks ago, I noticed that two purple horizontal stripes are appearing in a 3-4sec sequence
Normally, I would immediately ask for a repair, but there's a thing which persecutes me: it only happens when I don't touch the screen for longer than 3-4sec
When there's a continuous contact with the screen (e.g when writing a message) nothing happens, everything is fine and dandy, but whenever I leave the screen for itself for 3 or more seconds (e.g when watching a movie), the stripes start to appear every few seconds, and continue until the screen goes dark or until I touch it again, but after touching it it still takes only a few seconds for the stripes to sequentially flicker again
Here's what I've tried so far (no result):
- safe mode
- factory reset
- cache partition wiping
- cord input deep clean
What may be the reason?
Hey.
It's 100% a board or Display issue. send it for repairs. but i believe maybe you've dropped ur phone. Anyways Huawei knows better.
Erfan_rv said:
Hey.
It's 100% a board or Display issue. send it for repairs. but i believe maybe you've dropped ur phone. Anyways Huawei knows better.
Click to expand...
Click to collapse
It's quite complicated
I once dropped it, but even after that, the previous LCD worked fine, there were no errors other than broken glass, so I guess we could exclude a board issue and lean toward your second option, as now that the LCD has been replaced, the fault occurs
What's more, I noticed that if I press the Home Key, and then put my finger in the bottom right corner and hold it, I can still use the whole LCD space without the flickering (I need to press the Home Key first so that it works after I hold my finger in the corner)
It's like the LCD needs to be in contact with your finger all the time to avoid that, which has led me to an idea: would a tempered glass solve that maybe?
fengels said:
It's quite complicated
I once dropped it, but even after that, the previous LCD worked fine, there were no errors other than broken glass, so I guess we could exclude a board issue and lean toward your second option, as now that the LCD has been replaced, the fault occurs
What's more, I noticed that if I press the Home Key, and then put my finger in the bottom right corner and hold it, I can still use the whole LCD space without the flickering (I need to press the Home Key first so that it works after I hold my finger in the corner)
It's like the LCD needs to be in contact with your finger all the time to avoid that, which has led me to an idea: would a tempered glass solve that maybe?
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I can't really answer for sure but i believe if there's a Huawei service center in your city and you try to fix ur broken huawei, your wasting your time. Whatever solution u apply on ur phone its just gonna be temporary since u hide your problem and not solved it.
Erfan_rv said:
I can't really answer for sure but i believe if there's a Huawei service center in your city and you try to fix ur broken huawei, your wasting your time. Whatever solution u apply on ur phone its just gonna be temporary since u hide your problem and not solved it.
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I still think (or should I say believe ) that there's a solution which doesn't involve another screen replacement
As for your "temporary solution" mention, I guess if I found one, it wouldn't be temporary, since the fault doesn't progress, it's been the same for a month or so when it first occured, which gives me another reason not to replace the screen and keep looking for other possibilities
I don't need a Huawei service center, I can replace the LCD myself (didn't do that the first time though), but it still involves spending money, whereas I've been looking for unpaid solutions the whole time; getting a new LCD is an extremity
fengels said:
I still think (or should I say believe ) that there's a solution which doesn't involve another screen replacement
As for your "temporary solution" mention, I guess if I found one, it wouldn't be temporary, since the fault doesn't progress, it's been the same for a month or so when it first occured, which gives me another reason not to replace the screen and keep looking for other possibilities
I don't need a Huawei service center, I can replace the LCD myself (didn't do that the first time though), but it still involves spending money, whereas I've been looking for unpaid solutions the whole time; getting a new LCD is an extremity
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You can ask them to diagnose it and tell you about problem noone makes you pay for a lcd. And after reading your message over and over (And since i repair TVs and everything with electronics inside) i think it also can be your touch or display controller ic. Mostly it could be from touch ic since screen works fine while its in touch with something. But someone has to try your lcd or mb on a healthy one to make sure. which you can't do nothing like that. or do you?
@fengels did You bought original lcd, where can I buy it in good price?
I know this problem from older galaxy series like s5. The fix for this most of the time was disable auto brightness or higher the brightness on auto brightness. Don't know if this is the same problem, but it could be a try. Also don't know which cause this strange problem. Hope it can help you
Syco2oo5 said:
I know this problem from older galaxy series like s5. The fix for this most of the time was disable auto brightness or higher the brightness on auto brightness. Don't know if this is the same problem, but it could be a try. Also don't know which cause this strange problem. Hope it can help you
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No, it's a different problem, in the galaxy series the whole screen would flicker, whereas in my P10 it's only 2 horizontal stripes appearing in a 4-5 sec sequence whenever I leave the screen untouched for longer than 5sec
Playing around with the brightness doesn't solve that unfortunately, actually no in-device settings do, as I've tried almost every single option which is screen-related, like switching the eye comfort mode on, but still no result
The main reason why I'm still looking for an unpaid solution is that apart from this one error, the phone is like brand new, everything works fine
ok, so if I understad the problem shows up after you replaced the LCD display? So do you really think is more software related than hardware? I personally would send it to diagnose and repair.
DallasCZ said:
ok, so if I understad the problem shows up after you replaced the LCD display? So do you really think is more software related than hardware? I personally would send it to diagnose and repair.
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The thing is it didn't show up immediately, I had used the phone for some time with no errors before it first occured
Also, since the new LCD was set, I haven't done any physical damage to it, I've never dropped or sunk the phone
Since you guys mostly advise me to send it, I guess that's what I will have to do
fengels said:
The thing is it didn't show up immediately, I had used the phone for some time with no errors before it first occured
Also, since the new LCD was set, I haven't done any physical damage to it, I've never dropped or sunk the phone
Since you guys mostly advise me to send it, I guess that's what I will have to do
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While you were replacing screen, did you turn your device off and disconnect the battery? and i think cleaning all cables coming from LCD and related sockets on motherboard can help. Use thinner or alcohol and if you wanna use thinner be careful so it wouldn't touch anything except golden contacts. Thinner is dangerous and affects ur phone color and plastic parts.
Erfan_rv said:
While you were replacing screen, did you turn your device off and disconnect the battery? and i think cleaning all cables coming from LCD and related sockets on motherboard can help. Use thinner or alcohol and if you wanna use thinner be careful so it wouldn't touch anything except golden contacts. Thinner is dangerous and affects ur phone color and plastic parts.
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I did turn the device off, but I didn't take the battery off, since it's strongly glued to the phone's body, and I didn't want to damage it
Anyway, could not taking the battery off really be the reason?
As for cleaning, I did it by simply blowing out all the potential dirt, I'm inexperienced in thinner and alcohol cleaning
fengels said:
I did turn the device off, but I didn't take the battery off, since it's strongly glued to the phone's body, and I didn't want to damage it
Anyway, could not taking the battery off really be the reason?
As for cleaning, I did it by simply blowing out all the potential dirt, I'm inexperienced in thinner and alcohol cleaning
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I am not sure butbon some phones it damages screen. I've seen this on laptops. But anyways its done. Open ur phone and use alcohol. put 2 drops of alcohol on each socket and flat cable connectors and brush it with a soft brush. u don't want to bent any golden contact. It's last thing u can do to fix it without paying for hardware related stuff.
Erfan_rv said:
I am not sure butbon some phones it damages screen. I've seen this on laptops. But anyways its done. Open ur phone and use alcohol. put 2 drops of alcohol on each socket and flat cable connectors and brush it with a soft brush. u don't want to bent any golden contact. It's last thing u can do to fix it without paying for hardware related stuff.
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Well, will definitely try it then, but what alcohol? Does it need to be something specific?
fengels said:
Well, will definitely try it then, but what alcohol? Does it need to be something specific?
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Just regular alcohol that drug stores sell. for using on injection. sorry my English is awful.