As the title says, I'm wondering if I can send my note in for a Samsung warranty repair even though I am in the United States. I ask because I could only find a support page for Latin America and I am not sure if the warranty is valid in a country where Samsung does not sell international versions of their phones.
Thanks for the help
Sent from my GT-N7000 using Tapatalk
I'm afraid not, it is only limited to the country where you bought it. you can still have it repaired though, but you need to pay for the charges
Is there any way for N7000 warranty in US? The phone is unlocked international version and purchased from other country.. Wish someone can share experience for similar situation. Thanks!
chan_max said:
Is there any way for N7000 warranty in US? The phone is unlocked international version and purchased from other country.. Wish someone can share experience for similar situation. Thanks!
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Samsung has "blocks" of warranty service. For Europe and North America - there are separate blocks. Extract from Samsung support:
"Samsung Electronics Ltd supports a product purchased in Europe if it has an EU Bloc Warranty. This warranty is present where the top of the product warranty card clearly states 'European Bloc'. If the product is purchased in another part of the globe then Samsung may attempt a repair. Samsung Electronics Europe Ltd cannot guarantee the outcome."
So basically they "may but don't have to" repair European device in the US.
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Absolutely not....you will need to send it back to the country from which it came if you need to get it fixed. I was in the same boat a while back with "The Monster" kernel fiasco...I just ended up buying a new phone instead...which actually turned out to be better than my last.
I'm about to buy HTC phone from a UK seller on eBay. The seller provides 2 year manufacture warranty + invoice. But I was wondering about how to claim warranty in case I need replacement or a repair as there's no HTC service center available in my country.
Any information you could give is greatly appreciated.
Id be leery of buying a unit from another country and then hoping to get a warranty elsewhere.
I wish i could point you to something to confirm or deny this but if it were me and i was worried about a manufacturers warranty i would not buy a unit from outside my country.
Im sure there are reasons why you would but be very cautious.
Hi everyone. I had to share this. I've rooted my Note8 and flashed the official FW a couple of times. and yes it has now Knox 0x1 Varanty Void I flashed the official FW N950FXXU1AQI1 a couple days ago. Today just out of boredom I select the software update. it found an update and installed it!!! My Note8 has the build number N950FXXS1AQK9 now. Can anyone explain to me how is this possible?? I thought a Knox 0x1 phone can't get an OTA update!! :silly:
x-poke said:
Hi everyone. I had to share this. I've rooted my Note8 and flashed the official FW a couple of times. and yes it has now Knox 0x1 Varanty Void I flashed the official FW N950FXXU1AQI1 a couple days ago. Today just out of boredom I select the software update. it found an update and installed it!!! My Note8 has the build number N950FXXS1AQK9 now. Can anyone explain to me how is this possible?? I thought a Knox 0x1 phone can't get an OTA update!! :silly:
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I believe that the OTA updates don't work only when the software status is "custom". Even if Knox is tripped, you can flash full stock software and the phone will be "official" status.
Yes, OTA updates are available when official firmwares installed
x-poke said:
I thought a Knox 0x1 phone can't get an OTA update!! :silly:
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Wrong Knox only effects warranty(in some country's) and Knox related apps. S pay, secure folder etc
Mr.Ash.Man said:
Wrong Knox only effects warranty(in some country's) and Knox related apps. S pay, secure folder etc
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Is there a list of these countries? Also, is Samsung Pay working then?
NicklasFox said:
Is there a list of these countries? Also, is Samsung Pay working then?
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When KNOX is tripped? NO...
OTA updates work trip knox my device s8+ stock flash nougat rom ota update message install system update
NicklasFox said:
Is there a list of these countries? Also, is Samsung Pay working then?
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it depends on local laws regarding warranty.
I know in many European countries having modified software is not enough proof of user error, so regardless of policies they have to honor warranty unless it's specifically a defect caused by software modifications.
so if you delete your imei or bootloader or burn out your CPU with overclocking they can still deny warranty, but they can't deny repairs of known issues(like note 4's motherboard degradation, or note 7 self combustion) just because your device is flagged.
thedicemaster said:
it depends on local laws regarding warranty.
I know in many European countries having modified software is not enough proof of user error, so regardless of policies they have to honor warranty unless it's specifically a defect caused by software modifications.
so if you delete your imei or bootloader or burn out your CPU with overclocking they can still deny warranty, but they can't deny repairs of known issues(like note 4's motherboard degradation, or note 7 self combustion) just because your device is flagged.
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You will have to consider the difference between on one hand warranty, a service that is completely voluntary and not dictated by law and on the other hand different consumer protective laws of the countries.
A company decides the terms of the warranty freely, but what they can not do is to undercut the consumer laws of the country in question. They can give better terms to the consumer, but they will have to honour the conditions of the consumer law.
The difference in most countries is that you will have to handle thing that is not covered by warranty with the SELLER while things covered by warranty can be handled directly with the manufacturers service points.
If Samsung says that the tripped Knox bit voids warranty they are in full right to do this and you will have to demand the seller to replace or repair the phone in this case, unless they can make it probable that the tripped Knox bit caused the problem.
Sadly, many sellers are not even aware of this, so they just refer you to Samsung’s warranty conditions as if only they are applicable to the issue. This is not the case and you will have to read up on your consumer rights and the protection you as a consumer have in your countries laws.
Hi I found on ebay for a really good price Samsung N960F but the seller says it's only problem with the phone is that it has Knox Warranty Void 1. It's major problem or you can live with that? Thanks for your help
I think a more pertinent question is can you live with that.
It shouldn't hurt performance of the phone.
It will likely only void any warranty.
I believe that the F mark is rootable. That's likely how Knox got tripped.
If Knox is tripped all payment apps cease to work.
Snowby123 said:
If Knox is tripped all payment apps cease to work.
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Also the Secure Folder and Samsung Health would be disabled on your device once Knox is tripped. That said if you can live without those, then yeah the Note 9 is worth the money. I purchased the N960N Special Edition 512GB model and I love it.