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As this is my first post I would just first like to say thank you to everyone who has contributed to this forum, without it this new smart phone user/AT&T subscriber wouldn't have been able to figure anything out.
Long story short: I just bought a new Tilt like three weeks ago and the LCD is already cracked. AT&T doesn't offer insurance on this phone and I am not entirely sure about HTC's manufacturers warranty. I checked across the forums and found some good information regarding replacing broken Tilt LCD screens, it all just seems fairly old. What I am wondering is what is the cheapest, easiest way to fix the LCD on the Tilt? Right now the cheapest I can find the LCD/Touchscreen combo with the right tools is $69.99 plus $12.99 S+H. Is this the best bet? Any other options I haven't thought of yet?
Also, I can't seem to find detailed picture instructions regarding the LCD swap anywhere on the forum? So where are the best directions for this online?
Now, time for a little rant. How the hell does AT&T not offer insurance for a phone that retails for over $300 brand new? Let's get serious here, it's an expensive piece of gadgetry that I happen to pay a lot of money for to use every month. The least they could offer their highest paying customers is a chance for insurance. By not offering insurance to their customers AT&T is basically saying "Piss off, oh, and make sure you pay your bill on time!" with a permanent smile on their face as they walk to the bank with our money. I'm sick of phone companies saying "I'm sorry, theres nothing I can do for you" to the customers that finance their paychecks, vacations, and replacement trophy wives boob jobs. I understand it's a service based industry and everyone wants their service, giving them the ultimate upper hand in the situation. But let's start thinking a little bit more with our heads and a little less with our wallets. It's time for these places to realize how ridiculous they are sometimes.
Apologize for the missive their, but man did it feel good.
l3urton32 said:
As this is my first post I would just first like to say thank you to everyone who has contributed to this forum, without it this new smart phone user/AT&T subscriber wouldn't have been able to figure anything out.
Long story short: I just bought a new Tilt like three weeks ago and the LCD is already cracked. AT&T doesn't offer insurance on this phone and I am not entirely sure about HTC's manufacturers warranty. I checked across the forums and found some good information regarding replacing broken Tilt LCD screens, it all just seems fairly old. What I am wondering is what is the cheapest, easiest way to fix the LCD on the Tilt? Right now the cheapest I can find the LCD/Touchscreen combo with the right tools is $69.99 plus $12.99 S+H. Is this the best bet? Any other options I haven't thought of yet?
Also, I can't seem to find detailed picture instructions regarding the LCD swap anywhere on the forum? So where are the best directions for this online?
Now, time for a little rant. How the hell does AT&T not offer insurance for a phone that retails for over $300 brand new? Let's get serious here, it's an expensive piece of gadgetry that I happen to pay a lot of money for to use every month. The least they could offer their highest paying customers is a chance for insurance. By not offering insurance to their customers AT&T is basically saying "Piss off, oh, and make sure you pay your bill on time!" with a permanent smile on their face as they walk to the bank with our money. I'm sick of phone companies saying "I'm sorry, theres nothing I can do for you" to the customers that finance their paychecks, vacations, and replacement trophy wives boob jobs. I understand it's a service based industry and everyone wants their service, giving them the ultimate upper hand in the situation. But let's start thinking a little bit more with our heads and a little less with our wallets. It's time for these places to realize how ridiculous they are sometimes.
Apologize for the missive their, but man did it feel good.
Click to expand...
Click to collapse
Mike Channon has links to Disassembly guides. Try a search for "Kaiser Disassembly Guide." My expert opinion, remember advise it worth waht you pay for it , is that the $70 is a good deal.
EDIT: I'm in a good mood. Searched for you today. Kaiser Disassembly Guides.
And s response to your rant. See this is why Mobile Phone Companies have the WORSE customer service rating of ANY business.
yea I cracked my screen as well about a month after having it.. I ended up buying a screen replacement for 115 off of ebay...
But now be careful... When i broke my screen, I thought that was the only damage the phone took... well the impact was right above where the sim tray is... and it damaged it as well.. my phone wasn't able to read sim cards anymore after replacing the screen... So I did a bold move, and told AT&T warranty support that my phone all of a sudden didnt read my card anymore.. i sent it back to them, and they sent me a replacement...
they could have charged me $400 for sending them a broken "out-of-warranty" item but i lucked out
l3urton32 said:
..How the hell does AT&T not offer insurance for a phone that retails for over $300 brand new? Let's get serious here, it's an expensive piece of gadgetry that I happen to pay a lot of money for to use every month...
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Click to collapse
That is exactly why they don't provide insurance for it. I asked a friend who works for them and he said that was the main reason. However if you live in dc metropolitan area there is a company called "Simply wireless" that offers insurance for any kind of mobile device and its 60 or 70 bucks upfront one time and insurance is good until something happens to device. Didn't get it myself but could be worth looking into.
p.s. i was also going to refer you to micheal but i Jimmy's already done it
Thanks to both of you already. Jimmy thanks for posting those directions, they look a little more intense than I thought but I don't think I'll have a problem replacing it myself. the $70 is way cheaper than the $170 from pocketpctechs.com
How would I make sure everything else is working fine on my phone? It's still syncing fine with my laptop and sends/receives calls, so I imagine its still fine. Is there a SIM access point through WMDC? Just to check that?
Also, anyone know any other ways to possibly get around this warranty here? The screen broke this morning, and I'm still not entirely sure how it happened. I had left my wall charger back home and only had my usb plug to charge my phone from. I woke up to the screen cracked and my phone being really really hot. The phone was at the foot of my bed, so I am not ruling anything out like me accidentally pushing in the screen, but has there ever been issues with the Kaiser's over heating and popping their LCD screen?
Thanks
Thanks to both of you already. Jimmy thanks for posting those directions, they look a little more intense than I thought but I don't think I'll have a problem replacing it myself. the $70 is way cheaper than the $170 from pocketpctechs.com
How would I make sure everything else is working fine on my phone? It's still syncing fine with my laptop and sends/receives calls, so I imagine its still fine. Is there a SIM access point through WMDC? Just to check that?
Also, anyone know any other ways to possibly get around this warranty here? The screen broke this morning, and I'm still not entirely sure how it happened. I had left my wall charger back home and only had my usb plug to charge my phone from. I woke up to the screen cracked and my phone being really really hot. The phone was at the foot of my bed, so I am not ruling anything out like me accidentally pushing in the screen, but has there ever been issues with the Kaiser's over heating and popping their LCD screen?
I used to work for Simply Wireless, and Mobile Solutions.. both a crooks.. dont buy from them, and definietly dont buy their insurance...
even though they are trying to clean their act up, their are 100% sales driven and dont give a f*ck bout their customer... trust me like i said, i worked for them...
if ur in the DC metro area, check out Wireless Jungle, they are located in Burke, Manassas, Herndon, and other parts of NoVA, they are excellent imo
l3urton32 said:
Thanks to both of you already. Jimmy thanks for posting those directions, they look a little more intense than I thought but I don't think I'll have a problem replacing it myself. the $70 is way cheaper than the $170 from pocketpctechs.com
How would I make sure everything else is working fine on my phone? It's still syncing fine with my laptop and sends/receives calls, so I imagine its still fine. Is there a SIM access point through WMDC? Just to check that?
Also, anyone know any other ways to possibly get around this warranty here? The screen broke this morning, and I'm still not entirely sure how it happened. I had left my wall charger back home and only had my usb plug to charge my phone from. I woke up to the screen cracked and my phone being really really hot. The phone was at the foot of my bed, so I am not ruling anything out like me accidentally pushing in the screen, but has there ever been issues with the Kaiser's over heating and popping their LCD screen?
Click to expand...
Click to collapse
honestly i doubt heat caused it... looking at my phone, i have enough room to stick my fingernail under the casing sourrounding the screen, so there is alittle room to move in case heat does expand the internals. My phone has gotten pretty damn hot before, to the point where i couldnt hold it (forgot it in the car with wifi bt and gps on... in 105F temp) and it was still fine....
I dont condone this... but when i broke my screen, i was extreemly careful in replacing it, and made sure not to add any additional scratches... once i was done, the phone looked like it did on day 1... so when i sent it back to AT&T there was no way they could tell it had been cracked open...
if ur phone still rings, and u can answer the calls, u should be ok...
I actually had the insurance prior to switching over to the tilt in October. In December my screen cracked and I called them and they said that since I was a long standing customer, they would replace it. they sent me a refurbished phone in 2 days.
I broke the scren again in February and this time I did not call immediately. about a month later I went past the store and told him the situation and he said to call again. I did and they sent me another one. they canceled my policy because I had two claims in one year. but they told me that I could pick it up again in a year.
Moral: always ask...you never know!
Awesome, more good info from everyone. I'm from the Rochester, NY area. Any idea if theres some sort of place that will insure any branded phones in my area? Google is failing me here. Also, do these places have to check your phone before they insure it? If theres some way I can get around that and put insurance on my phone I would just wait like a week and send it in...
yea if they "forget" to remove the insurance plan... or if u ask a stupid rep to add it, and they do... ur golden, and they will replace ur phone... I'm still grandfathered in with my insruance
btw kendall sent u a pm
so maybe AT&T is getting a little smarter. I called and got 4 different customer service reps and all of them told me it was ineligible...no luck with the bull**** approach. HTC USA said no go on everything too... I am getting a little fed up here. I have had this phone for only 3 weeks and everywhere I go everybody pretty much just dismisses me. My favorite dialog of the day came with one AT&T rep who was pissed off at more than just me trying to get an answer from her. And this is after she already told me the Tilt was ineligible for insurance
Me: So basically what your trying to say is that if I break my phone I'm pretty much screwed
AT&T Lady: umm... well. You can apply to get insurance on your phone and than you would be covered.
Me: you just told me I can't put insurance on my phone at all and you can't fix it for me
AT&T Lady: Wait. You can't put insurance on this? Hang on. (here she put me on hold to, what I assume at least, check her facts again) Alright Mr. Davis we can't insure your phone. Can I offer you a replacement Tilt at full retail price?
Let's get it it together AT&T, support the customers that pay your bills. We don't get the corporate discounts you get so it's a little ridiculous having to deal with all this crap.
Suggestion here...add an LCD Replacement walk-through to the Kaiser specific Wiki...or perhaps a whole section concerning DIY repairs and mods...Just something concise so it's a little easier to find. Thanks again to everyone though.
Lcd Screen
the cheapest i found was $65 for the lcd and $8 Shipping from. WWW.HTCLCD.COM comes with the tools to replace it.
Good instructions also on their website.
belize2004 said:
the cheapest i found was $65 for the lcd and $8 Shipping from. WWW.HTCLCD.COM comes with the tools to replace it.
Good instructions also on their website.
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Click to collapse
Thanks a lot! I'm ordering now and will see how it all works out.
I found a new place that will replace the screen with quick turnaround for $125
www.northbayelectronics.com
I am sending mine today!
well my screen cracked... anyone think of a reason this replacement screen won't work? I bought it just now, $14, no big deal if it isn't what I need... but can anyone see how this might not be what I need?
http://cgi.ebay.com/TOUCH-SCREEN-FO...NameZWD4VQQcmdZViewItemQQ_trksidZp1638Q2em124
that auction appears to just be for the touch screen overlay, not the LCD screen.
ericmcintire said:
well my screen cracked... anyone think of a reason this replacement screen won't work? I bought it just now, $14, no big deal if it isn't what I need... but can anyone see how this might not be what I need?
http://cgi.ebay.com/TOUCH-SCREEN-FO...NameZWD4VQQcmdZViewItemQQ_trksidZp1638Q2em124
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Click to collapse
I'm trying it. Please see:
http://forum.xda-developers.com/showthread.php?t=337102&page=10
and the page after. Should be interesting.
i ordered from htclcd.com (redirects to blackberry8100parts.com) on tuesday afternoon; i just received it from DHL. came in two separate boxes, one was the screen and tool, the other was another tool (different sizes). price was 68.80 including shipping from omaha, ne to knoxville, tn. regrettably i left the tilt at home so i can't do the replacement in the office today; i'll update when i've done the replacement (successfull or otherwise...) this evening or tomorrow morning. i'll try to remember to take some pics.
take off the four outer screws, and GENTLY GENTLY GENTLY pry the outer plastic bezel/frame off. you have to remove a philips head screw inside and to the left of the ear-peice speaker (as you look at the board from the back of the ear-peice (i.e. the inside of the bezel); i did not put this screw back on when re-assembling, i did pry the ear-piece connectors up a little to make sure they had enough stroke to make contact. you will need to remove GENTLY the adhesive that holds the sim-carrier to the back of the screen. once the parts are apart you can see the plug to remove the screen from the back of the button pad. reverse to reassemble. you do not have remove any peices from the main body or remove the screen from the main body IF you are only replacing the touch screen. i'll have my pics uploaded some time tomorrow. FYI, htclcd.com did not include the "plastic tool" that you are to use to pry the bezel off with but judicious use of a micro-driver and a guitar pick got the job done; for 20$US less than the competition and 2 day delivery, i am very happy with my purchase from them (htclcd.com = blackberry8100parts.com).
cheers all!
I cracked my screen so I decided to order a new one and fix it myself, while in the process I accidentally tore the top flex circuit board and now I can't find spare parts other than screens anywhere. Does anyone know where I can get some or have one that is broken I am willing to pay ...
Hate when **** like that happens. . . try to fix something and something doesn't go right.
Not sure where you can get the parts you're looking for, but wanted to give props to you for taking the initiative to try and fix it yourself. Alot of people will be like "that's what you get for not just sending it back to HTC and having them fix it." How're you going to appreciate the intricacies of something if you don't take the occasional risk like this?
Hope you find what you're looking for.
Ps. Have you looked at http://www.monoprice.com/home/index.asp to see if there's anything you could repurpose to work?
Ha yea, I am definitely a DIY-er. Unfortunately this is a risk I knew I was taking heading into it, wasn't too worried though because I have fixed a lot of cell phones in the past, just got a little too careless with prying open with a flat head screw driver, it slipped and cut right into the flex circuit board. Should have been a little more careful haha. New screen looks great though! Now only if I could get it to power on! Of course HTC tells me it will cost up to $300 to send it to them to fix it.
http://www.lunacommerce.com/154-nexus-one
http://www.google.com/support/forum/p/android/thread?tid=7921c16b7b46096e&hl=en
Not sure exactly, but is this what you are looking for? http://cnn.cn/shop/google-nexus-digitizer-p-8252.html
Yea I tried that number and also that lunacommerce site is located in China, no prices on their website, no way to purchase anything other than contacting them first (which I have tried to no avail...). You would think some online store somewhere would have started selling spare refurbished parts. Whatever, guess I will have to pay HTC to fix it, kinda sucky.
If you find somewhere that can help you, please post back. I just had a similar experience, replaced the digitizer and the display wouldn't work afterwards. Figured I had damaged the AMOLED, so purchased another. Problem still persisted.
I've decided that I must have damaged the AMOLED connector on the logic board.
The upside is I can still use the phone when connected to a PC and using Android Screen Monitor.
So now I've ordered another Nexus One, I find it hard to get by without my daily Android.... it became an expensive drop of the phone.
Kman Gymrat said:
Not sure exactly, but is this what you are looking for? http://cnn.cn/shop/google-nexus-digitizer-p-8252.html
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Click to collapse
No that is what I replaced in the first place. I am looking for the Logic Board. I will keep searching and update this thread if I ever figure it out. Going on 3 days without a phone and only being able to use Google Voice via my computer is starting to drive me insane!
I need to get a nexus one handled thru warranty, but HTC says basically if anything is wrong they'll charge for a new phone. I've never dropped it in water but I just want to make sure just in case like if some steam got in or something, I really don't want to pay $500 for a refurbished phone or something like that.
Has anyone gotten a N1 replaced thru HTC?
also, where is the water indicator thing on the phone? Can it be seen if you take the cover off?
here:
http://www.dropbox.com/gallery/6436943/1/liquiddamage?h=5096a4
I am not sure if there are any others.
The picture is of the back of my phone, at the very bottom with the rear lower cover off. Picture courtesy of HTC
On mine, there is also a water indicator under the battery terminal leads. Remove the battery, and look just below the connectors. You'll see a white sticker. or red if it's gotten wet.
Also note, that these stickers do not change color in humidity, they must touch standing water, you would need nearly 100% humidity + 100% condensation for it to change. Which under normal weather conditions (even a shower's steam) it would be impossible for it to change... And if you did get it to change from humidity, it's beyond the tolerance of the device and has voided the warranty.
Just as you can't put it in a 600 degree oven for an hour and say "i don't know what happened, it just melted in my hand" and expect a warranty replacement, or repair.
they have set standards for what the device can handle, certain number of G forces, high and low temperature, and humidity. any one of these items can void your warranty. Only a few can they really tell if it happened (water is most common).
If you think you're prone to doing these kinds of things, damaging electronic devices. You can buy insurance from some 3rd party companies, who'll replace the device, in the event it's stops working, damaged, or even stolen. Granted you're going to end up paying into the insurance for more than the phone's worth. But you'll get a brand new phone, if your friend steals it. (But they have ways of finding out if it's turned on, and they can track these things, insurance fraud is a crime, and they aren't stupid about it.) ;-)
In addition to the two sports mentioned above, my battery (stock) also has a water indicator strip on the side of it.
thanks guys, huge help.
@ mellow cat, I don't want to open the device up for fear of really voiding my warranty, I guess there's no way to see that without taking it apart eh?
@ next two dudes, thx, my strip is still white, so that pretty much means the inside is going to be white as well and I should be safe for a warranty claim right?
The water strips show two points where the water could enter. Near the battery is for the headphone jack. And the bottom is the USB port. If you did drop it in a 1/4 cup of beer (like a friend of mine with his iphone) but only went half way it'll show on the bottom.
If you're worried about steam then the battery one should be enough to ease your concern.
But any other damage like bumps and bruises on the phone is enough for them to deny your warranty claim. (Also assuming you bought new not a refurbished. Refurbs will be denied because they don't have stock serial numbers. I've worked at netgear doing support claims like that... so I know how those kinds of things work.)
Sent from my Nexus One using Tapatalk
well ****.
Here's what I'm dealing with:
The phone is my girlfriend's. I bought it brand new from Google for her. About 2 months later she left on the top of her car and drove off, it fell near the freeway. Brick.
Sent it to Asurion and paid the deductible, obviously they sent a refurb.
Fast forward 2 weeks ago, the power button would work 1 out of 3 times pressing it, suddenly it stopped working altogether, so that would be a manufacture error. The phone has normal nicks on it, but no big dents or anything that it looks like it was dropped (to me). The battery indicator is white, although she says she had it in the bathroom while showering, not in the shower, but in the bathroom.
Called HTC, they said they'd replace it on warranty for free provided it didn't show user ****-ups. They are making me put $500 on a credit card in case they have to charge my ass.
So I am really worried they are going to "find" something wrong with it and charge me. She really loves this phone and can't have another one because she has to have that lighted track ball. I just want the ****ing power button fixed, that is it, nothing else. Never rooted, never anything.
This thing is pissing me off, why so much drama just to fix something it would take their tech guy like 10 minutes? It's still within a year of original purchase.
Any thoughts or advice?
orangekid said:
Sent it to Asurion and paid the deductible, obviously they sent a refurb.
Called HTC, they said they'd replace it on warranty for free provided it didn't show user ****-ups. They are making me put $500 on a credit card in case they have to charge my ass.
So I am really worried they are going to "find" something wrong with it and charge me.
This thing is pissing me off, why so much drama just to fix something it would take their tech guy like 10 minutes? It's still within a year of original purchase.
Any thoughts or advice?
Click to expand...
Click to collapse
My first question is, what about the insurance co? Have you asked them about a replacement since they sent you the first replacement?
I've dealt with a similar situation with a laptop. I ended up suing gateway for my laptop back.
So HTC will find that it's a refurb. They will charge you for the repair. This should be a reasonable cost for repair ($60-160 no more than that).
HTC should only be asking for $500 hold if they are sending you a replacement, and that they don't want to be shortchanged in the event you don't send yours back.
They may still charge you for repairs, they may not.
But the $500 should be released either way.
If they do not do it this way, go file a civil lawsuit for the $500 damages. They won't fight it, and it'll cost you about $35.
If they do fight, then you've got your ducks in a row (you'll win), you should have your replacement anyway. Just go with it.
This is from personal experience, and I hope it goes smoothly.
They said they would replace it for free even though I told them it was a refurb via Asurion because the original purchase date is less than a year, but if they find that I ****ed it up in any way (e.g. water damage) they'd charge the $500, So I can pay $80 to fix it like you say or attempt to get the free replacement (they already know it's a refurb) chancing they charge me $500.
$160 still seems like too much money to fix something that is a common failure on their end while it's still under warranty.
I can get a replacement refurb thru Asurion for $130 so paying $160 seems ludicrous (I know you said they may charge only $60 but what are the odds)
orangekid said:
I can get a replacement refurb thru Asurion for $130 so paying $160 seems ludicrous (I know you said they may charge only $60 but what are the odds)
Click to expand...
Click to collapse
So, Are you a gambling man?
Your options:
1) pay 130$, get another refurb.
2) take a chance, that that phone has never seen water. And are you willing to put $500 on the poker table for that?
Also, if you enjoy legal battles and can spare the $500 for a few months, if they do charge you the $500, then you can sue the insurance co for sending you a bad refurb, in damages of $500... since you know it's never seen water since you've had it. (it's not your fault its water stickers were set off, you shouldn't have to pay the $500. I'm not one for sue-ing everyone, but in this case, it's going to hurt you in $500 if you didn't) But thats a last ditch effort.
flibbertigibbet007 said:
So, Are you a gambling man?
Your options:
1) pay 130$, get another refurb.
2) take a chance, that that phone has never seen water. And are you willing to put $500 on the poker table for that?
Also, if you enjoy legal battles and can spare the $500 for a few months, if they do charge you the $500, then you can sue the insurance co for sending you a bad refurb, in damages of $500... since you know it's never seen water since you've had it. (it's not your fault its water stickers were set off, you shouldn't have to pay the $500. I'm not one for sue-ing everyone, but in this case, it's going to hurt you in $500 if you didn't) But thats a last ditch effort.
Click to expand...
Click to collapse
well I do play hold 'em a lot with friends over bbq and beers but that's a different story.
so maybe I'll just chance the $500 and send it in for warranty then if HTC pulls a fast one I'd do a civil suit on Asurion for $500 for sending me a jacked up phone?
maybe, I mean this whole thing sucks and $130 is insane for the damn power button.
ugh
Hey you've got more guts than I do. But you're probably on a good bet. Although I don't gamble much.
Please let me know how it ends up. I'd love to hear a good ending.
Sent from my Nexus One using Tapatalk
This thread made me really laugh. I was afraid of the $529 on credit collateral for the repair, but after going through it EIGHT TIMES (yes EIGHT) I can assure you they don't check the phone that thoroughly. As long as you didn't swim with the phone, everything's covered. Make sure your screen is not HEAVILY SCRATCHED or CRACKED, this can cause them to get ancy. The biggest problem is them sending you a lemon, and I've gotten 7 of them so far, ranging from dust under screen to power button to LCD Flicker and coloration/dead pixels. I swear its like a grab bag...
Dnlsmy I'm talking of past experience with other warranty claims and from my experience working at netgear. I don't know how lenient HTC is about their warranty. But from what you say you sound pleased other than the refurbished units you got back...
All I can say is good luck.
Sent from my Nexus One using Tapatalk
UPDATE:
ok so I ended up just sending the device to HTC, go the new unit last tuesday. Girlfriend couldn't be more pleased, noticed the difference in the button right away.
HTC didn't charge me for a new phone, so guess they didn't find anything wrong with it, glad she never let me root it, lol.
Looks like this will turn out a happy ending, thx to everyone for chiming in, I'm sure I'll be back to these forums for a Nexus related question at some point
now if you'll excuse me there's a new CM7 ROM on my HD2 that needs flashing
hi guys, am really desperate, helpless & feels like dying. my problem is.... a heavy knife (Gerber http://www.gerbergear.com/Military/Knives/06-Automatic-Knife_30-000850) fell on my Xperia Z1 & cracked my screen!!! :crying: the screen looks like it has a hole but when toughing it I feel nothing, unfortunately I can't unlock the phone coz I have it locked with a pattern to keep nosy people away from my private stuff of my family. Screen touch is a mess! it's not working & behaving like crazy jumping from camera to anything you can imagine, I tried connecting the phone to my PC to take my private stuff out of it but failed because the screen is locked & I have to unlock the phone first, second; I can't take my phone to the repair shop coz I don't trust any body on my private stuff & am dying to keep eyes away from those private stuff, so am kinda stuck between 2 living hells... am really mad, the feeling is beyond words coz I spent a lot of time to save the money to buy this 2 months old phone & now this happened.. is there anything to be done??
Only way I can think of is to lose all your content and flash the device using flashtool or sus
Sent from my C6903 using xda app-developers app
nobby00900 said:
Only way I can think of is to lose all your content and flash the device using flashtool or sus
Sent from my C6903 using xda app-developers app
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Click to collapse
I can live with losing my contents but I don't know how to use flash tool & am worrying about voiding my warranty if any problem happens during flashing my device
one more question, since my device screen is locked with a pattern, is there anyway the repair guy get access to my private stuff in my gallery after he repairs the screen?? am brain freeze & I can't think anymore
Ayman.AK said:
one more question, since my device screen is locked with a pattern, is there anyway the repair guy get access to my private stuff in my gallery after he repairs the screen?? am brain freeze & I can't think anymore
Click to expand...
Click to collapse
Use an usb OTG cable and mouse i did the same when my screen cracked i just unlocked it with my mouse and accessed my data
Damn, that really sucks(i kmow its not helpful but still)
Sent from my C6906 using Tapatalk
Ayman.AK said:
I can live with losing my contents but I don't know how to use flash tool & am worrying about voiding my warranty if any problem happens during flashing my device
Click to expand...
Click to collapse
Your warranty is already void m8, cracked screens are not covered by warranty (at least not in the UK anyway)
You could use the USB OTG cable and attempt an unlock with the mouse in an effort to retain your data.
Or you could hold power vol up and down and power it off, plug it in whilst holding vol down to get to flashmode and flash an FTF using flash tool.
To do that just open flash tool, obtain an ftf file which you know you can flash, then click the lightening bolt, select flash mode and flash the thing.
But like i said because your screen is cracked, warranty isn't going to cover it anyway (unless you're in a location with a very generous warranty service) insurance is more than likely your best friend right now, in which case it won't matter if your phone is modded or not, with that in mind, your data is your only pitstop on the way to getting a new phone.
negrobembon said:
Damn, that really sucks(i kmow its not helpful but still)
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Click to collapse
Yes indeed mate :crying:
wyrmeth said:
Use an usb OTG cable and mouse i did the same when my screen cracked i just unlocked it with my mouse and accessed my data
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Click to collapse
this is really a brilliant idea, never crossed my mind coz I was really depressed & can't think straight, thank you; one question regarding this matter, is my phone capable of powering up a simple PC mouse?
dladz said:
Your warranty is already void m8, cracked screens are not covered by warranty (at least not in the UK anyway)
you could hold power vol up and down and power it off, plug it in whilst holding vol down to get to flashmode and flash an FTF using flash tool.
To do that just open flash tool, obtain an ftf file which you know you can flash, then click the lightening bolt, select flash mode and flash the thing.
But like i said because your screen is cracked, warranty isn't going to cover it anyway (unless you're in a location with a very generous warranty service) insurance is more than likely your best friend right now, in which case it won't matter if your phone is modded or not, with that in mind, your data is your only pitstop on the way to getting a new phone.
Click to expand...
Click to collapse
I know my warranty won't cover this incident & they are not generous at all here in Jordan!!
Regarding flashing the device, to tell you the truth am not an expert in this matter, infact never did it before & I don't know how & where to obtain the right FTF for my device so am confused about the whole idea of flashing, guess trying to access my data with an USB OTG cable is a more easier approach for me but am not sure if I have to unlock the screen first to enable this feature in the device!!!
To be honest with you, I've been watching too many youtube videos about how to replace the screen with a new one using the the right tools, it's a bit tricky & it needs expert & delicate hands of a surgeon, but I guess I have nothing to lose. Since yesterday I've been looking for a replacement screen & found some on eBay for ~160$ including the replacement tools, my only concern is the waterproof feature of the phone coz replacing the screen includes removing some special adhesive tapes/stickers & honestly am not sure where to get the original replacements for these tapes!!! I found some of these adhesive tapes on eBay but am not sure about the quality of these & I found different kinds/layers of tapes for the device?!! Second, am not sure which part of the screen is broken in my device, I have uploaded pictures of my device on flickr to give you a clue
Pictures of my device:
https://www.flickr.com/photos/[email protected]/sets/72157642794501183
Screens:
1- http://www.ebay.com/itm/251470683298?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
2- http://www.ebay.com/itm/301129487150?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
Adhesive tapes:
1- http://www.ebay.com/itm/221301740251?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
2- http://www.ebay.com/itm/221301761849?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
3- http://www.ebay.com/itm/221303355872?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
so,
1- which part of my screen is broken & need to be replaced?
2- replacing the screen won't guarantee a waterproof device??
3- Should I do it my self or just buy the required screen, the tools & the adhesive tapes & give the whole stuff to a repair guy?
Am thinking of repairing the device & selling it, I know I might sell it for half of the purchase price but a new Xperia Z1 or even a new Z2 would add back a smile on my face
Sorry for making this long.. much appreciate your sympathy & help
Ayman.AK said:
Yes indeed mate :crying:
this is really a brilliant idea, never crossed my mind coz I was really depressed & can't think straight, thank you; one question regarding this matter, is my phone capable of powering up a simple PC mouse?
I know my warranty won't cover this incident & they are not generous at all here in Jordan!!
Regarding flashing the device, to tell you the truth am not an expert in this matter, infact never did it before & I don't know how & where to obtain the right FTF for my device so am confused about the whole idea of flashing, guess trying to access my data with an USB OTG cable is a more easier approach for me but am not sure if I have to unlock the screen first to enable this feature in the device!!!
To be honest with you, I've been watching too many youtube videos about how to replace the screen with a new one using the the right tools, it's a bit tricky & it needs expert & delicate hands of a surgeon, but I guess I have nothing to lose. Since yesterday I've been looking for a replacement screen & found some on eBay for ~160$ including the replacement tools, my only concern is the waterproof feature of the phone coz replacing the screen includes removing some special adhesive tapes/stickers & honestly am not sure where to get the original replacements for these tapes!!! I found some of these adhesive tapes on eBay but am not sure about the quality of these & I found different kinds/layers of tapes for the device?!! Second, am not sure which part of the screen is broken in my device, I have uploaded pictures of my device on flickr to give you a clue
Pictures of my device:
https://www.flickr.com/photos/[email protected]/sets/72157642794501183
Screens:
1- http://www.ebay.com/itm/251470683298?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
2- http://www.ebay.com/itm/301129487150?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
Adhesive tapes:
1- http://www.ebay.com/itm/221301740251?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
2- http://www.ebay.com/itm/221301761849?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
3- http://www.ebay.com/itm/221303355872?ssPageName=STRK:MESINDXX:IT&_trksid=p3984.m1436.l2649
so,
1- which part of my screen is broken & need to be replaced?
2- replacing the screen won't guarantee a waterproof device??
3- Should I do it my self or just buy the required screen, the tools & the adhesive tapes & give the whole stuff to a repair guy?
Am thinking of repairing the device & selling it, I know I might sell it for half of the purchase price but a new Xperia Z1 or even a new Z2 would add back a smile on my face
Sorry for making this long.. much appreciate your sympathy & help
Click to expand...
Click to collapse
My guess is that both the front glass and the LCD below is broken, otherwise you'd be able to use the touchscreen, theres a protective screen over the front, i'm thinking that is the reason that you're not feeling shards of glass poking through.
Prices for the screen can't be cheap, heres one on amazon, no reviews and only one available, couldn't tell you that it's authentic or not.
http://www.amazon.co.uk/Display-Scr...589979&sr=8-10&keywords=z1+replacement+screen
There are probably more people on here who know more reputable places to buy screens, i've never had to before so i'd be guessing m8.
As for the FTF's here is the mega collection thread http://forum.xda-developers.com/showthread.php?t=2469191
Grab one for your phone from there and make sure to match the hardware up, so for example I myself have a C6903 so I will only ever flash an FTF for that hardware, doing otherwise could brick your device.
Flashing an FTF on lets say 290 to your phone will put it back to stock.
Flashing with flashtool is easy.
Download the firmware of your choice, lets say 290 for your hardware
Put it in the firmwares folder which is in the flashtool installation directory
Open the tool
Turn off your phone, (HOLD POWER AND VOL UP AND DOWN UNTIL IT VIBRATES THREE TIMES) then connect your phone whilst holding volume down and it'll put the phone into flash mode, nothing will happen on the phone but it may make a dink connection sound on your computer and flashtool will say device connected in flashmode.
Click on the lightening bolt
Click flash mode
A list will appear
Select the firmware you just downloaded.
Click flash.
Let it completely finish, if nothing happens or your phone tries to reboot, then repeat the turn off your phone step and allow the flash to finish.
Don't whatever you do unplug during the flashing process.
Thats all from memory m8, there are more detailed tutorials on XDA which you can follow, theres more than likely one in the MEGA Collection thread which i posted above.
Read up on it, but this is generally the way to do it.
As for fixing it yourself, I don't know how skilled you are m8, in all fairness I would get a quote from Sony how much they'll charge to fix it, at least that way you would retain some form of warranty. Going to a registered Sony engineer would give you the chance to put your case forward and most likely get the best price too.
But that's up to you m8.
Good luck.
dladz said:
My guess is that both the front glass and the LCD below is broken, otherwise you'd be able to use the touchscreen, there's a protective screen over the front, i'm thinking that is the reason that you're not feeling shards of glass poking through.
As for fixing it yourself, I don't know how skilled you are m8, in all fairness I would get a quote from Sony how much they'll charge to fix it, at least that way you would retain some form of warranty. Going to a registered Sony engineer would give you the chance to put your case forward and most likely get the best price too.
But that's up to you m8.
Good luck.
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Click to collapse
well, I can't use the touchscreen because it's messed up that's why I can't unlock the screen which is locked with a pattern like I stated before.
For the part of having a registered SONY dealer here in Jordan yes there is but am not sure if it's registered & I don't think they have the skills to deal with an issue like this (at least guarantee a preserved waterproof feature after repairing the screen) because my sister's Xperia Z suddenly died, so she took it to this dealer & they told her the main board is dead, so they tried to repair the device (by installing a new board) instead of giving her a replacement, after 2 weeks of waiting she received her repaired device completely messed up: scratches on the back cover, back cover installed upside down !!! & they lost the SIM tray !! so she & I returned back to them & started a fight (not a fist fight lol) & we asked for the manager & after 2 hours of conversations they agreed to give her a new one. My point is, I think these dealers are SONY certified dealers to sell their products but they are not skilled to fix a thing though they claim the capability to do so!! Just for the record, if I want to buy this screen here in my country it will cost me 300$ for the screen only not the repair service, that's why am thinking of getting it from eBay/amazon...etc & try to do it myself or give it to a non-SONY repair shop coz we got smart repair guys that work in their own private workshops. Things here is my country are a lot different from the UK & many other countries that's why when an incident like this happen we suffer a lot & most of us ended buying a new phone on installments or cash if they are rich enough which is not my case!
For me having the skills to do it, well... I have great skills in assembling PCs, some PC software skills, I fix basic house electric & water problems when they occur, & when it comes to maintenance/repair am always patient & delicate & I don't start repairing things blindly, I make my own search, read repair tutorials & watch videos for these particular repairs & then go step by step repairing & I don't care if I spend 1 hour to finish an 8 min job, as long as am doing it right it doesn't matter. There are too may videos on youtube & they are pretty helpful in the matter of replacing my screen, all I need is the right tools & the guts to do so.
Ayman.AK said:
well, I can't use the touchscreen because it's messed up that's why I can't unlock the screen which is locked with a pattern like I stated before.
For the part of having a registered SONY dealer here in Jordan yes there is but am not sure if it's registered & I don't think they have the skills to deal with an issue like this (at least guarantee a preserved waterproof feature after repairing the screen) because my sister's Xperia Z suddenly died, so she took it to this dealer & they told her the main board is dead, so they tried to repair the device (by installing a new board) instead of giving her a replacement, after 2 weeks of waiting she received her repaired device completely messed up: scratches on the back cover, back cover installed upside down !!! & they lost the SIM tray !! so she & I returned back to them & started a fight (not a fist fight lol) & we asked for the manager & after 2 hours of conversations they agreed to give her a new one. My point is, I think these dealers are SONY certified dealers to sell their products but they are not skilled to fix a thing though they claim the capability to do so!! Just for the record, if I want to buy this screen here in my country it will cost me 300$ for the screen only not the repair service, that's why am thinking of getting it from eBay/amazon...etc & try to do it myself or give it to a non-SONY repair shop coz we got smart repair guys that work in their own private workshops. Things here is my country are a lot different from the UK & many other countries that's why when an incident like this happen we suffer a lot & most of us ended buying a new phone on installments or cash if they are rich enough which is not my case!
For me having the skills to do it, well... I have great skills in assembling PCs, some PC software skills, I fix basic house electric & water problems when they occur, & when it comes to maintenance/repair am always patient & delicate & I don't start repairing things blindly, I make my own search, read repair tutorials & watch videos for these particular repairs & then go step by step repairing & I don't care if I spend 1 hour to finish an 8 min job, as long as am doing it right it doesn't matter. There are too may videos on youtube & they are pretty helpful in the matter of replacing my screen, all I need is the right tools & the guts to do so.
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Click to collapse
You don't need the touchscreen to do what i said.
If it were me in your position, i would do a good bit of research and bite the bullet and do it myself.
OR
Get those guys to do it, if they are registered Sony engineers then they represent Sony on a business level, which means liability afterwards is directed at them if something unrelated happens to the phone like a certain component misbehaving which could be directly related to what they've done then you're clean and they're to blame.
I'd be hesitant about going to a third party as they're more likely to give you the finger if something goes wrong afterwards.
I know stuff like converting devices from htc sense to google play edition and so on
friend of mine took his phone to a repair shop for screen replacement
but they were unable to change screen as they claimed new screens didn't work on it and they tried flashing a frimware ,[it was sprint frimware as i checked with the old broken screen ]
so he called me if i knew a good place to fix his phone , so i took it to a phone shop i know , they replaced screen
camera was not working after I received the fixed phone , it had same sprint frimware as the old one i checked the imei it was Sprint one , so I called him and asked if he have the phone box and send me Imei labeled on the box.
it was different imei , they changed the board right? [as this board camera is not working ]
zhiarw said:
friend of mine took his phone to a repair shop for screen replacement
but they were unable to change screen as they claimed new screens didn't work on it and they tried flashing a frimware ,[it was sprint frimware as i checked with the old broken screen
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Click to collapse
No reason to flash the firmware for a screen change unless something else was going on also. If a hard YES was not given to flashing the firmware, he has standing for a lawsuit if it is that critical. No reason to flash the firmware for a screen change.
it was different imei , they changed the board right? [as this board camera is not working
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Click to collapse
They might have changed the board. Flashing the firmware sounds like a cover because someone didn't want to admit their mistake and eat the cost. They might have found a model like the one in question and used it as a donor. IMEI not the same as the box is almost proof. More correlating numbers are needed to prove that. Still might not be able to prove a board change without disassembly and inspection because of the firmware flash.
smith901 said:
Still might not be able to prove a board change without disassembly and inspection because of the firmware flash.
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Click to collapse
I will open up the device where to look?
edit: I opened it up they changed the mobo there is no heat shield and no screws at all they taped it down , i am pissed right now , what can i do about it ?
zhiarw said:
I will open up the device where to look?
edit: I opened it up they changed the mobo there is no heat shield and no screws at all they taped it down , i am pissed right now , what can i do about it ?
Click to expand...
Click to collapse
Hope you got a receipt for the service and kept whatever paperwork you signed for the work done. Hope you took pictures of the process. Taking it to another cell phone shop for them to disassemble and check would have been better as they are independent of the initial problem. Take your proof to them and ask them to replace what they messed up with a "non-hacked" together phone. They will lie and try to turn the issue around or just deny it all together.
I would let them know that it is a safety liability issue with no heat shield, screws and taped down parts. They are legally liable if the phone catches on fire and burn a house down because of their shoddy work. A mechanic is responsible for the damage to a car if he didn't repair the brakes as any mechanic would is responsible if the brakes go out and a accident happens. Same principle here except with phones. All expenses you made/make to get the phone to a proper condition need to be reimbursed by them. All other expenses need to be made by them to correct the mistake they made. Do it right or do it twice, bottom line. Don't take a replacement from their stock because you know what type of work they do.
If they don't want to get it right, blast them on the internet so no one will go to them. Keep it simple and business and don't make it personal with attacks. Just state the facts. Get them to publicly lie or admit their mistake. You can write to them also to get a paper record of what happened. Doubt that they will write back. You need some type of record of what happened. This might be enough to get them to replace it with something not from their stock or enough proof to take to a court. You might get expenses plus damages.
I'm no lawyer, just what I know from repair work on cars and computers. I have broke simple stuff and had to buy new parts not related to the repair just to do the repair I was paid for. That's the nature of repair work no one likes to talk about. No one likes to be taken advantage of.
I'll be shooting for a new phone or money to get a new phone.
smith901 said:
Hope you got a receipt for the service and kept whatever paperwork you signed for the work done. Hope you took pictures of the process. Taking it to another cell phone shop for them to disassemble and check would have been better as they are independent of the initial problem. Take your proof to them and ask them to replace what they messed up with a "non-hacked" together phone. They will lie and try to turn the issue around or just deny it all together.
I would let them know that it is a safety liability issue with no heat shield, screws and taped down parts. They are legally liable if the phone catches on fire and burn a house down because of their shoddy work. A mechanic is responsible for the damage to a car if he didn't repair the brakes as any mechanic would is responsible if the brakes go out and a accident happens. Same principle here except with phones. All expenses you made/make to get the phone to a proper condition need to be reimbursed by them. All other expenses need to be made by them to correct the mistake they made. Do it right or do it twice, bottom line. Don't take a replacement from their stock because you know what type of work they do.
If they don't want to get it right, blast them on the internet so no one will go to them. Keep it simple and business and don't make it personal with attacks. Just state the facts. Get them to publicly lie or admit their mistake. You can write to them also to get a paper record of what happened. Doubt that they will write back. You need some type of record of what happened. This might be enough to get them to replace it with something not from their stock or enough proof to take to a court. You might get expenses plus damages.
I'm no lawyer, just what I know from repair work on cars and computers. I have broke simple stuff and had to buy new parts not related to the repair just to do the repair I was paid for. That's the nature of repair work no one likes to talk about. No one likes to be taken advantage of.
I'll be shooting for a new phone or money to get a new phone.
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Click to collapse
he cept on denying , he told me that he removed the heat shield
anyways thats not my phone , if it was mine I would sue them thanks for replying have a wonderful night / day stay blessed .
zhiarw said:
he cept on denying , he told me that he removed the heat shield
anyways thats not my phone , if it was mine I would sue them thanks for replying have a wonderful night / day stay blessed .
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Click to collapse
If he admitted to removing the heat shield, he might as well admitted to the rest.
Glad I could help somehow.