No Internet Connection - OnePlus 3T Questions & Answers

I am frequently getting this message when using Outlook. I have 2 Outlook accounts and I do get notification of a message but when I tap on the notification, Outlook does open but there is no new message and if I refresh by dragging the screen down the 'No Internet Connection' message pops up. Also sometimes messages that I have deleted or moved to another folder still appear in the inbox.
I just ignore it and a few minutes later the issue goes away - but that isn't much good when I know I have received an email and then can't see it
This is all with WiFi off and a strong 4G signal - I have had the issues while connected to WiFi as well
Any ideas?

Is UK 3 on your profile your current carrier? Also what ROM/version are you using?
Microsoft's Outlook app has been doing that to me off and on for a couple yrs now, it seems Microsoft applied a server side change that doesn't always work (ironically about the same time Win10 was released). At my work we've been telling people to use the built-in Email app whenever possible because it seems to accept server side changes better.
But one of the workarounds I've found is go into settings -> apps -> outlook -> force close - > clear cache -> reboot phone and that usually fixes it for a day or two for me.

Thanks, that is interesting. I do tend to suffer from a bit of tunnel vision - never thought of using a different email client!
Yes, I am still with UK 3. I did have OOS 4.0.1 and now have 4.0.2 and they both have this issue.

Related

A few questions and issues with S730

I am using an S730 since December 21st and after playing around I still have some issues unresolved, see if anyone has ideas.
1- How do I download multiple email account at the same time (manually) instead of having to open each account every time want to do this.
2- Bluetooth acts crazy sometimes, it take over my car stereo (Mercedes E-Class) by making the radio believe that it is making a call and mutes music, screen looks as if you were making a call but no call is made.
3- MEMORY, no matter what I do, SKTools or anything, memory does not let me use the camera. Only used it once, all other times it asks me to close programs even when none are open.
4- How do I input DNS, I have Wi-Fi conections that need me to input a DNS in order to pass through internet.
5- Windows Update never works.
Please coment and thanks for taking the time to read this.
J
3. There may be opened some unwanted processes on the background - close them using advanced task manager (which can handle processes - Celetask for example). Than just close processes like tmail, iexplore, rsshub...
4. Comm Manager -> WLAN Settings -> Connection Status -> IP Address -> Use specific IP address -> ... DNS
5. There are no available updates on Windows Update.
1) what do you mean? You want pocket outlook to not sync email for the mailboxes automatically, but want them to sync manually; but not do this from within pocket outlook? it can't be done without a program, and i've never seen one.
2) looking on the htc e-club, which has updates for the phones, a few other phones had strange bluetooth issues, and were issued updates. i'd say that htc is on the case, but give them a call anyway.
1. jdr1000 doesnt mean syncing mails with Outlook. When you set several email accounts in the messaging application you have to hit Send/Recieve and wait untit this operation is finished and then you can sync your next account. There is no Sync all option (as far I know). (At least there is Automatic Send/Recieve feature)
Thank you all for taking your time to help.
1- moneytoo is "on the money" that is what I want to do, it's like running 5 or 6 or X ammount of connections at the same time. It is one internet connectio after all.
2- I installed the fix for the vox and it happens 10% of the time.
3- Ok, I will look fo this.
4- How can I do this for a specific wi-fi connection and not for all of them, since this only happens when I am at work, all the other time it is ok if everything comes from the APs.
5- Ok. Thks
J

AIM/e-mail problems with AT&T Tilt

I have a new AT&T Tilt, straight out of the box with no modifications. I have it set up to track my Yahoo email account and my AIM account. However, both of them have big problems updating. On AIM, it takes almost a half-hour to receive or send a message after the message is actually sent. The email client is also telling me there are no new emails, even though I actually received emails in that account over four hours ago. I'm using the default IM client for AIM, because I have unlimited SMS with my plan, and I need to have AIM open all the time and be able to receive IMs even when the phone is asleep. I don't see why it should take this long regardless, considering I have three (or at least two) bars on EDGE at all times.
Does anyone else have this problem and/or know how to fix it, is possible? I need to be able to send and receive IMs and e-mails instantly at any time, and if the Tilt can't do that, then I need to find a different phone, which is a shame, because I really like the other features and the phone in general.
are you paying for your internet service?
Yes, I have a plan with unlimited data and SMS.
What is the deal with this phone? I just sent an email and it arrived over three hours later. I am required to have working email for my job, and this can hardly be considered working. What is wrong here? I don't see how all the other working professionals here can possibly be accepting of this and still consider it a good phone if it can't even handle simple email and IM. This is insane, considering no other phone offered by AT&T has this many useful features, and if I have to replace this phone it will certainly be a downgrade.
I don't think anyone else is having the same problems as you, which is why you're not finding anyone agree with your complaints.
Usually if you send an email and it arrives late, it's usually because of etiher the sending or receiving mail server, not because of the sending device. I have confidence that the email got from your phone to the email server just fine, and in a very reasonable amount of time.
Also, is there no 3G in your area?
AIM (instant messaging, not email) has always been delayed on all of the windows mobile devices I have used over the years (& on both Tmobile & at&t).
ATT is much faster than Tmob, but there is still a huge delay. That's why I stopped using IM'ing altogether.
As for emails, I set up an exchange email address on my website because for the last couple of weeks I have been unable to send or receive any emails through my AOL account. I have been going back & forth with AOL's tech support this whole time. My emails worked for a just one day during this whole time, & hasnt worked since! Whenever somebody emails me it tells them my mailbox is full even though I only have 29 emails! I erased all of the messages in my spam, sent & trash folders & still nothing. My AOL is what I have been using for many years for everything, its even on my website & all of my business card!
No as for the delayed messages, you may want to look into Push mail (using an exchange server). Do a search for it here & you'll see there are quite a few solutions (some free, some not). Push mail is essentially "instant" if you set it up that way & have decent reception.
I don't see how there could be problems with the email server, I'm using Yahoo mail, and I can send/receive emails fine with my PC, but if I email someone from my phone it take hours for them to get it, and if I receive an email, it takes hours for it to show up on the phone (though it still appears in my inbox instantly if I access it from my PC).
DJayRage, I'm not talking about delayed IMs, I'm talking about it would be FASTER for me to get in my car, drive across the state and tell them personally.
Also, I was told there was 3G in my area, but whenever I scan for service it auto-connects to EDGE, so I assume that's not the case.
I wish I could blame this on something other than my phone, but when it doesn't work, and nobody else is having this problem, I don't see what else there is to blame. Everything on my phone is stock. I'm using the Xpress mail thing or whatever it's called, and the 3-in-1 IM client that comes with the phone, so there aren't any 3rd party mods or anything that could be interfering.
Oh that may be your problem (Xpress mail). When I purchased my Tilt a couple of month's ago the ATT salesman told me not to use it because they've had nothing but problems with it. He wasn't specific, & I didn't ask what problems they were having. I use the built in mail app & that works fine for me. I get my Gmail, my Push mail & my AOL (when it's working) through there with no problems.
How do I do that? On the phone and in the instruction manual it said I needed to get the Xpress mail to check my yahoo mail. Also, do you think that using the built-in AIM client is what is causing the slowness, and that a 3-rd party app would work better?
Click on the envelope button on the button right hand side of your device. That opens up the default WM messaging application.
Once in there click menu - tools - new account. That's where you setup your accounts & options (since you want your emails sent & received as quickly as possible make sure to select "send & receive every 5 minutes". Also check off the the box in adanced settings that says "send mail when I click send" or something like that). Those options may drain your battery faster but that's about as quick as you can get emails, short of using a PC or setting up a Push Mail type account.
I never even opened up the manual that came with my Tilt. Any questions I had with my device I found answers for them here by searching (hint...)
Have you checked if you have 3G in your area?
I've yet to use the AIM app on my Tilt so I can't help you with that. Everytime I log-in to AIM I get random rappers spamming me trying to get me to check out their music.
How do I check if I have 3G in my area? Whenever I connect to the internet and it says searching for EDGE/3G, it always just connects to EDGE, so I assumed I don't get 3G. It's actually weird because other people have told me that we do get 3G around here.
Where are you located? You can check here to see if your area has 3G
http://www.wireless.att.com/coverageviewer/popUp_3g.jsp
DJayRage said:
Click on the envelope button on the button right hand side of your device. That opens up the default WM messaging application.
Once in there click menu - tools - new account. That's where you setup your accounts & options (since you want your emails sent & received as quickly as possible make sure to select "send & receive every 5 minutes". Also check off the the box in adanced settings that says "send mail when I click send" or something like that). Those options may drain your battery faster but that's about as quick as you can get emails, short of using a PC or setting up a Push Mail type account.
Click to expand...
Click to collapse
When I push the envelope button, it brings me to the same thing it brings me for my old email account. There is no Tools option in the menu, and when I click the new account button on the screen, it gives me the same setup I went through to set up my current account after installing the xpress mail thing. There is also no option in the options menu for the s&r every 5 mins or the other thing, either.
.......bump?
i use im+ for iming. Its realtime and im on edge network with T-Mobile and no delays.
as for the email... maybe your push setting is at every few hours?
sakuyatech said:
.......bump?
Click to expand...
Click to collapse
Sorry for the delayed response but I'm still not getting my aol emails, which is what I registered on here with. Can you install Capsure (free app that you will find here with a quick search) & send me a screen shot of what your email inbox looks like? I never used Xpress mail, but it sounds like Xpress Mail took over the Envelope button so it goes there instead of the WM6 Inbox (default).
You may try reassinging it start > settings > personal > buttons > (mine shows button 2 assigned to "messaging", what does yours show?).
PS my email address that you can send the screen shot to is rage at djayrage.com
By the way there's an ATT store by my job & the sales guys come into the building I work at all the time (dropping off phones to clients) so I asked one of the them the other day more details about Xpress Mail (this was the same guy that sold me my phone & told me NOT TO use Xpress Mail).
He said Xpress Mail fetches your emails, stores it somewhere on ATT's server's, & then eventually "pushes" it to your device. (Opposite operation for emails being sent). So that may be what is causing the lengthy delays. You may have new emails sitting in your email providers inbox, but they may not be on Xpress Mail's servers yet.
Just use the default Messaging application & cut out the middle man (Xpress Mail).
Well, it was set to messaging, so I guess it wasn't using Xpress Mail after all, regardless, I uninstalled Xpress Mail, deleted my email account, and added it again, so hopefully it will work better this time.
I will also try IM+ as well and see if it works better.
Any updates? How's your emails working now?

Annoying Email problem after hard reset

I recently had to hard reset my phone (after fiddling with the new Manilla version posted elsewhere on the forum) and restored my settings from a backup.
Since then I've been finding annoying little differences in email behaviour:-
1. In the menu, the send/receive option is permanently greyed out.
2. When I select to download the rest of a message (I have it set to headers only) instead of downloading immediately I get a message saying it will download next time I send/receive.
I used to have push email set up and working fine with our exchange server, so now I'm baffled. I have to keep popping into Activesync and hitting "sync" all the time. The ActiveSync options all look absolutely fine, as do all the Outlook options.
Where should I be looking to change this behaviour?
Kind regards
Dave
Interesting, this problem went away completely after flashing the new HTC ROM update. You live and learn

MANGO issues - post update

After having updated my HTC HD7 with the Mango official build (via Zune) i noticed a couple of strange errors/bugs that didn't exist before. Let me share those with you, hoping that some of you may have found solutions to these:
1. When replying to an email, after typing some words and adding a couple of newlines, a strange ghosting appears, it looks like the keyboard on 5% transparency being overlayed on the text. Definitely a rendering bug, very annoying.
2. The copy paste icons are different, round. However, after a copy and a successful paste, the Paste icon appears half docked to the left. Before Mango, it would slide all the way to the left, i would drag it out by swiping right. ATM it just stays there, half visible. Maybe it's a new redesign? Looks awful though.
3. Emails with attachments rarely download by single tap on the attachment. It usually informs me the download couldn't complete and fails silently. After a manual resync of email, the attachments appear downloaded. It's not my exchange server, as i had the same server 1 day ago with NoDo working just fine and i also checked with the IT staff.
4. The home screen background used to display my stats and calendar immediately. Now it has a 1 second delay between powering on the device and displaying the information over the background. I immediately see the background, but it takes a while to update the stats (eg. new emails counter). Could be a redesign as well, but definitely annoying.
That it for now, let me know if you found any of these behaviours on your phones and what can be done to solve them. Thanx.
janbulane said:
After having updated my HTC HD7 with the Mango official build (via Zune) i noticed a couple of strange errors/bugs that didn't exist before. Let me share those with you, hoping that some of you may have found solutions to these:
1. When replying to an email, after typing some words and adding a couple of newlines, a strange ghosting appears, it looks like the keyboard on 5% transparency being overlayed on the text. Definitely a rendering bug, very annoying.
2. The copy paste icons are different, round. However, after a copy and a successful paste, the Paste icon appears half docked to the left. Before Mango, it would slide all the way to the left, i would drag it out by swiping right. ATM it just stays there, half visible. Maybe it's a new redesign? Looks awful though.
3. Emails with attachments rarely download by single tap on the attachment. It usually informs me the download couldn't complete and fails silently. After a manual resync of email, the attachments appear downloaded. It's not my exchange server, as i had the same server 1 day ago with NoDo working just fine and i also checked with the IT staff.
4. The home screen background used to display my stats and calendar immediately. Now it has a 1 second delay between powering on the device and displaying the information over the background. I immediately see the background, but it takes a while to update the stats (eg. new emails counter). Could be a redesign as well, but definitely annoying.
That it for now, let me know if you found any of these behaviours on your phones and what can be done to solve them. Thanx.
Click to expand...
Click to collapse
It's true... I have the same problem. So much time to release Mango update and still have problems...
I updated to Mango and none of my email works right anymore. I have an Exchange account and 3 Hotmail accounts through WP7 (I used the m.hotmail.com setting for the 3 Hotmail accounts so everything on my WP7 is EAS.)
For Exchange it appears the conversation feature is the problem. When it is enabled I am unable to delete my email from the Exchange server using WP7 (if I am having a conversation, thus a thread - if it's a single email I can.) When the conversation feature is disabled, I am unable to delete email off the Exchange server using Outlook 2010 (I have to go to OWA or my Blackberry to get the email off the server.)
For my Hotmail accounts - I am unable to receive new incoming mail with the conversation feature enabled. So I obviously disabled it. I also have my Hotmail accounts as POP3 through Outlook 2010. For each POP3 account, Under Advanced Settings I have selected, "Remove from server when deleted from 'Deleted items'" selected. After the Mango update that no longer works for Hotmail or Yahoo (I used to have Yahoo through WP7 but recently took it off.) To remove from the server from your computer you now you have to log into Hotmail/Yahoo via the website and delete it. WP7 will delete it (only if you haven't already deleted it from Outlook, thus you can't delete email from Outlook anymore) - WP7 is now the main manager of my POP3 accounts which shouldn't be the case.
When I first updated to Mango I was unable to get WP7 to delete from the server for any of my POP3 accounts or Exchange. I uninstalled and reinstalled the accounts I could, but with WP7 you can't do that with the main Hotmail Account - which led me to a reset. After the reset nothing is better. I also deleted all my accounts from Outlook 2010 and added them again. Nothing. I have this on Microsoft's forum and found out that people who use the Hotmail Connector are not having the "delete from server issue" when using Outlook 2010. I don't need the Hotmail connector as I use Exchange (I don't need or want all my stuff on a bunch of servers.)
I haven't heard of anybody else experiencing this. I have a ticket open with my Hosted Exchange provider - I know the dude that will talk to me tomorrow... I am hoping he can help me with Exchange - but to tell you the truth how??? Everything is syncing fine - I can send/receive email and my contacts and calendar sync as well. It's just getting the email to delete from their server - I shouldn't have to pick between Outlook or WP7 - both should delete.
I have thrown everything at this I can think of... calling AT&T will do nothing because they are stupid. I have a Nokia N900 a Blackberry and multiple computers (I am kind of a tech fan) and having email that should be DELETED off the server keep showing up all over the place is just not working for me. I don't want to walk away from WP7, I really like it - but I have no idea how to fix this.
Any feedback would be greatly appreciated...
(Sorry my first post is this long drawn out diatribe of email sync dysfunction - but unfortunately that is my life right now. Hoping somebody can help lift me back into the light - where I used to be when my email synced to all my devices flawlessly... life before "Mango." )
Thanks for your patience....
Sandy
(I searched for Mango problems and landed here - but didn't realize that this is HTC - I have an LG Quantum. So sorry - my bad (Hanging my head in shame right now)...
bluetooth
Bluetooth doesnt connect to my car anymore... worked perfectly before mango now it just stays at "searching..." I cant get other bluetooth devices to pick up either.

Exchange Server not reflecting Read/Unread Status

I'm running Bad Boys 2.1 ROM on a HK Phone. All is running pretty good.
Except one annoying issue.
If I read my email on my phone, the read status is not pushed back to the server unless I manually force an Update.
If I change the Read Status on My Desktop it will instantly show on the Phone.
If I change the Read Status on My Phone it will not reflect status on the Desktop unless I force an Update.
This is happening with both Hotmail.com (using exchange) and my corporate account running Exchange 2013.
I have Push Enabled on both accounts.
I'm using the HTC Native Email app (with 2 Exchange Accounts and 1 Pop account).
I think this issue causes other problems too that if I take a long time to compose a message on the phone, such that it saves a temporary draft. Then when I eventually send the message the Draft is gone off the phone but still exists on the Desktop in the Draft Folder. It never sends the notification that the Draft was sent. Just like it doesn't send the Read Status.
I'm not sure if this is an Android issue, HTC issue or my particular ROM issue.
I suspect if I set the account to Poll Every 5 Minutes instead of Push it would work. But I really like Push.
mswlogo said:
I'm running Bad Boys 2.1 ROM on a HK Phone. All is running pretty good.
Except one annoying issue.
If I read my email on my phone, the read status is not pushed back to the server unless I manually force an Update.
If I change the Read Status on My Desktop it will instantly show on the Phone.
If I change the Read Status on My Phone it will not reflect status on the Desktop unless I force an Update.
This is happening with both Hotmail.com (using exchange) and my corporate account running Exchange 2013.
I have Push Enabled on both accounts.
I'm using the HTC Native Email app (with 2 Exchange Accounts and 1 Pop account).
I think this issue causes other problems too that if I take a long time to compose a message on the phone, such that it saves a temporary draft. Then when I eventually send the message the Draft is gone off the phone but still exists on the Desktop in the Draft Folder. It never sends the notification that the Draft was sent. Just like it doesn't send the Read Status.
I'm not sure if this is an Android issue, HTC issue or my particular ROM issue.
I suspect if I set the account to Poll Every 5 Minutes instead of Push it would work. But I really like Push.
Click to expand...
Click to collapse
Strange.. i would double check your active sync devices and make sure you haven't exceeded your company's device limit. You can do this through OWA go to options, then phone.

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