Wow,
I can't believe how slow USPS & Canada Post has become.
Every purchase I have been making, either through the marketplace here, ebay or even Amazon, the wait times have significantly increased.
The last item I ordered were NFC tags from Seattle, they took 2 and half weeks. (It's a 14 hour drive from here)
I am still waiting nearly three weeks for a car dock purchased on ebay, still hasn't arrived.
I got a CD I purchased from UK Amazon yesterday, I ordered it two days AFTER I ordered the car dock. This CD came from England!!!!
Get your dam act together USPS/Canada Post.
Crymeny!!!!!
Sorry all, had to vent.
Heeter
And I thought royal mail was bad
Sent from my HTC Sensation Z710e using XDA App
Hi all just thought I would share.
I preordered a 16gig on the 3/7 in the UK and waited till the 21/7 when I thought I would just check the status of my order so I gave the 0800 number a call and was told by 'Dan' that my order had become stuck in an 'authorised state' and could not be proceeded with so he would have to cancel it and raise a new order for me.....but as they were out of stock the system would not let him raise a new order and so all he could do was cancel it. But the good news was that I would not be charged for it (yeah like thanks). So off I went and ordered on from Tesco and picked it up on Monday and I was happy.....till Tuesday, that's when I got the shipping email from PS and they charged my account £208.99 for the N7 that they could not supply! So now I have £208.99 on my overdraft that I am paying interest on and so far they they are telling me that they will refund it within two weeks of the package being returned (I have refused it twice so far), that's the package that they said was cancelled and so they had no right to charge my account for in the first place!
So I have given them a dead line of this Friday the 3rd of August to refund me the £208.99 plus the interest that my bank is charging or I will issue a summons through the small claims court.
Call your bank, initiate a charge back.
Phoned Google on Tuesday night. Said I'd get RMA info sent through. Still waiting...don't want to phone again and be stuck on hold for the best part of an hour. Have emailed "Mike" who I spoke to on Tuesday but no reply. I can rate this as the worst customer experience I've ever received from a company.
Just returned my 2nd N7 to Tesco. Another faulty unit. Won't be buying another until Google sort out their QA process.
Anyone place a pre-order via htc.com directly? I did and now my order doesn't seem to register on the site. Last night it said "ready for shipper pickup" and this morning the order is gone.....
their vm answers stating they are currently closed when I call them.
Any ideas?
I'm in the same boat. I pre-ordered through HTC because of the free case. I called them around noon today and they told me that the shipments are delayed and that their computers are not working right now and that I should try again tomorrow. At that point I got pissed. I asked when are they going to be shipped. She told me that they're hoping to get them sent out before the end of April. I was seeing red at this point. I asked what was the purpose of the pre-order if I'm not going to get it for another week or 2. I said I could go down to the Sprint store down the street and walk out with one right now. She then gave me the option to cancel my order. The ONLY reason I didn't was because I'm away on business and won't be home until the middle of next week. I'm so disappointed in HTC's "pre-order" scam that I won't be ordering anything else from them again. I'll just stick to Sprint's deals.
Sent from Dean's lean MeanBean machine.
My order info had diapered yesterday and I called them and they said it was because they were picking the phone and getting it ready to ship. Got it this morning, they sent it with Saturday deliver even after they said they would not when I spoke to them yesterday.
I pre ordered both items separately and both were confirmed for shipment on the 6th September for delivery on 7th September.
On 4th September I received an email stating that my watch was on route. I subsequently received a DPD email confirming delivery for the 5th and I opted to collect from the DPD depot via the button in the email message. The collection was confirmed and I received a further email stating that the watch was ready to collect. I made my way to the depot as agreed only to be told that they didn't have my watch and to contact Samsung. After being on hold for 90 minutes, the sales team claimed that they had suffered a systems glitch and that the email was sent out in error. I was then told to disregard that email and that the watch and the phone will both be shipped on the 6th for delivery on the 7th.
Last night, on the 6th, I called the sales team again to confirm that my orders had indeed shipped as scheduled. I was told that both had shipped and that I'll receive them on the 7th. I received an email from Samsung while I was on the phone to the sales team stating that the order will now arrive no later than the 20th. I mentioned that to them and was told to disregard that email.
Today, the 7th Sep, I received an email stating that DPD will be delivering my items. Once again I opted to collect from the depot. Another email arrived confirming that the items were ready to collect. I made my way to the depot once again. No items. They just said to contact Samsung as they had recalled both items to be sent back.
I have now been on the phone with Samsung for 90 minutes and have spoken to 3 different people who are insisting that my items shipped yesterday. They can't however answer the simple question of where my items currently are. I am now in a queue waiting to speak to a manager.
After being on hold for another 45 minutes the sales team manager confirms that according to his logistics system, the items are with DPD UK and so he has to contact Samsung logistics to figure out what is causing the confusion and subsequent delay.
I have been promised a call back on Monday between 2pm and 4pm for an update, with no delivery in sight.
This is absolutely ridiculous; 2 trips to DPD and over 4 hours on the phone as well as having pocketed £1300 of my cash since the middle of August.
Is anyone else in the UK experiencing this same problem?
F*** me mate I was suppose to get my phone the 27th shipped on the 26th. Didn't happen. Then keep getting mixed messages like they have no idea when I will get it Maybe 2 - 3 weeks. Then should be this week then I'll receive a message on the 6th that it's been shipped no email. Then it will be shipped on the 7th I'll get an email. Nothing. I've tried phoning but on hold for too long just getting pissed off.
Sent from my ONEPLUS 5
---------- Post added at 08:38 PM ---------- Previous post was at 08:37 PM ----------
When I receive my note 9 I'll be straight on the phone as they said I will receive compensation if it's rubbish then I'll just send the phone back whole situation has pissed me off.
Sent from my ONEPLUS 5
Ok that explains a lot. It seems they've screwed up big time!
Unbelievable. I ordered the Galaxy Watch but opted for later delivery. Let's see what turns up
CPW don't honour their trade in deals and Sammy can't be trusted to manage their logistics. And this is 2018, at least 18 yesrs after the first smartphones started to appear from Palm, Nokia and Ericsson.
I'm still waiting for Samsung to collect my Note 8 (Samsung Upgrade Program) I have sent over 20 emails to them and also emailed the company tasked with sending out the return packaging, it's been over 2 weeks since it should have arrived, they are a joke and I'm right on the cusp of sending it back and keeping my Note 8!
Had some minor issues here. Pre-ordered the Watch a few days after the phone - it's only ever been listed on the Samsung order page as shipping on the 6th of September, for what that's worth. Received an email from DPD yesterday telling me that it would be delivered today, only for me to check the app later in the morning and find that the delivery date had been pushed to Monday. Was half expecting it after what happened with the phone, though.
Phone dispatched on the 23rd and initially received an email from DPD saying that it'd be delivered on the 24th. Waited for it then, only to find that it was delayed until the Tuesday the following week, in part thanks to a holiday elsewhere. It arrived on the 28th, but without the wireless charging pad that I'd ordered along with it. The fun started from there, as Samsung listed the pad as having been successfully delivered. After a number of calls, I'm not entirely sure, but it seems that it had never been transferred to DPD or dispatched, as Samsung look to have been out of stock when the rest of the order was dispatched. Waiting for a refund on that.
As far as I can tell any faults were with Samsung rather than DPD, though could do without repeated emails giving a delivery date that they can't actually meet.
What a nightmare. Samsung's customer service is like sh*t. It'd take them 4-6 weeks to ship out a little preorder gift. How lame! At least you are not alone.
Sent from my [device_name] using XDA-Developers Legacy app
When I had issues with Samsung I emailed this address
[email protected] and my issues were sorted within 2 days. That was for the note7 debacle but I got straight answer no bull. Check to see if address is still valid worth a shot
Thanks I have sent an email. Hopefully someone who gives a damn answers
Yes indeed it seems that there is an issue and I'm not the only one impacted. Samsung has been a let down this time around and if it weren't for the fact that I wanted a flagship dual sim device, I wouldn't bother with them. Let see if Apple announce one next week. Much as I loathe iOS devices at least their supply chain and customer services are reliable.
A few people I know have cancelled their pre orders for both the Note 9 and Galaxy watch and are buying either on eBay or from foreign markets directly.
The MD of Samsung UK should be ashamed of himself for offering such extremely poor service in one of their biggest markets. I am expecting delivery of a Samsung TV today, I'll reject it and get something else, at least in that area there is pretty decent competition.
I am really pissed off. I'll send an email to the exec team asap. I'll keep you all posted.
Ordered my Note 9 from Virgin mobile UK on 26/8/2018, delivered to me on 1/9/2018
I think this is to do with orders through Samsung so we get the dual SIM variant.
I phoned yesterday in the end to say haven't received a shipping email. They said it should still be delivered Monday or Tuesday but I believe it's just made up. Still received nothing also spoke with DPD to check deliveries pending at my address as I believe DPD are delivering. But again nothing. Haven't had a reply to that email I sent to trying g to phone them again but just stuck on hold .
Sent from my ONEPLUS 5
I got both my Galaxy Watch's yesterday 07/09 46mm for me 42mm Rose Gold for the wife
She's trading in her fit Pro 2 and the return Envelope came yesterday morning
I'm also still waiting to find out where my galaxy watch I pre ordered is and been told they have contacted logistics and will get back to me. I had all the it's been shipped and it's at the depot. With my response of no it isn't one been there! Have now waited a whole 24 hours and no response. Absolute joke.
I had lots of.simiar emails and notification from.dpd and Samsung. In the end was delivered on time on the 7th
So much for shipped the 7th and delivery the 10th. Received no emails. I've had zero emails since I ordered 2 weeks 2days ago. I've phoned them today and couldn't tell me if I will even get it just they have passed it to higher up should hear about it soon. That's probably the 10th time they have said higher up will email me and I have had nothing. I was already told it should ship the 26th for delivery on the 27th. I think if it doesn't turn up tomorrow and I hear nothing back from that CEO email address someone posted I will cancel. Just I have spent about 100+ on accessories etc.
This is my phone were talking about.
---------- Post added at 08:28 PM ---------- Previous post was at 07:33 PM ----------
Yeah had a phone call back from Samsung im not receiving it tomorrow even though was promised Friday and Saturday I was
Thanks for the update. I'm hoping to hear something from Samsung tomorrow. I also sent an email to the CEO email address.
Watch just arrived today, but there's no sign of the Wireless Charger Duo that was supposed to be grouped with it [going by the dispatch email.] Anyone else had the Watch show up without the charger?
That makes two failed wireless charger deliveries now.
I have just received an email from Samsung stating that my order for the Note 9 is complete and that it has been delivered. I don't have the phone and Samsung haven't returned my call since I was promised one on Saturday. Their online chat service is also offline so I guess I'll have to call them and be prepared to wait an hour or more.
I bought the watch outright and so will call my credit card company to raise a dispute and cancel the order. The phone was purchased on the Samsung upgrade program, I am currently on hold to the finance company to lodge a complaint and cancel the order.
At this stage, I am not sure I have any other options.
Update
Been on hold to the finance company for 45 minutes, no answer.
I also just realised that on the Samsung email which states that the order is complete, the shipping date is listed as 20th September 2018.
So, although they are saying that the phone has been delivered, which is not true, it seems that it will ship on the 20th September. :laugh:
derwill said:
I have just received an email from Samsung stating that my order for the Note 9 is complete and that it has been delivered. I don't have the phone and Samsung haven't returned my call since I was promised one on Saturday. Their online chat service is also offline so I guess I'll have to call them and be prepared to wait an hour or more.
I bought the watch outright and so will call my credit card company to raise a dispute and cancel the order. The phone was purchased on the Samsung upgrade program, I am currently on hold to the finance company to lodge a complaint and cancel the order.
At this stage, I am not sure I have any other options.
Update
Been on hold to the finance company for 45 minutes, no answer.
I also just realised that on the Samsung email which states that the order is complete, the shipping date is listed as 20th September 2018.
So, although they are saying that the phone has been delivered, which is not true, it seems that it will ship on the 20th September. [emoji23]
Click to expand...
Click to collapse
So you're cancelling all together then are you what do you plan on doing next then are you going to order the phone again Samsung customer support are useless I've got a feeling I might have to cancel as well such a shame as I was looking forward to the phone
Sent from my ONEPLUS 5
For anyone living in Canada and you own a OnePlus phone, Samsung or others, Futuretel located in Ontario is the authorized repair Centre for these phones and others.
I sent in my OnePlus 7T Pro to have them install a new battery because the batteries I was buying online being the last one from WitRigs, that battery dies very quickly. Although I can do it myself it's hard to find a reliable battery. So I contacted Oneplus and it was $50 cnd tax included. That's fine with me and includes shipping. Good deal I thought. However ...
They say it only takes 3 - 4 weeks. When I began calling them on like a Tuesday or Wednesday they kept telling me the battery will be in on Friday. Called on Fridays many times. No battery. Called last Tuesday again and was told the battery would be in on Friday. Called that Friday and the battery was in. However, they did not have a seal in stock for the rear cover! Like, who orders a battery without ordering a seal. Or at least checking that you do have a seal in stock ? Well, they do. Or don't. When I asked the guy when will you have the seal in. He said I don't know. This is in the 5th week now.
Yesterday I file a complaint with the Better Business Bureau. received a response today from them on the BBB site. An hour later I get a call from them to confirm my address and said the phone is repaired and is being sent back.
So, if you are in Canada and you own a Oneplus in particular, be prepared for a long wait time. Their rating on the BBB site is 1 out of 5.
I think that's all that needs to be said !
rogerrulez said:
For anyone living in Canada and you own a OnePlus phone, Samsung or others, Futuretel located in Ontario is the authorized repair Centre for these phones and others.
I sent in my OnePlus 7T Pro to have them install a new battery because the batteries I was buying online being the last one from WitRigs, that battery dies very quickly. Although I can do it myself it's hard to find a reliable battery. So I contacted Oneplus and it was $50 cnd tax included. That's fine with me and includes shipping. Good deal I thought. However ...
They say it only takes 3 - 4 weeks. When I began calling them on like a Tuesday or Wednesday they kept telling me the battery will be in on Friday. Called on Fridays many times. No battery. Called last Tuesday again and was told the battery would be in on Friday. Called that Friday and the battery was in. However, they did not have a seal in stock for the rear cover! Like, who orders a battery without ordering a seal. Or at least checking that you do have a seal in stock ? Well, they do. Or don't. When I asked the guy when will you have the seal in. He said I don't know. This is in the 5th week now.
Yesterday I file a complaint with the Better Business Bureau. received a response today from them on the BBB site. An hour later I get a call from them to confirm my address and said the phone is repaired and is being sent back.
So, if you are in Canada and you own a Oneplus in particular, be prepared for a long wait time. Their rating on the BBB site is 1 out of 5.
I think that's all that needs to be said !
Click to expand...
Click to collapse
UPDATE: It's being shipped to me via overnight shipping. Will have it tomorrow by noon. Geez, things move quick when you make noise