I have 3 Droid 4 phones. Phone 1 I got from Verizon. Phone 2 I got when Phone 1 lost it's digitizer mind. Phone 3 I got off ebay as a backup phone. Phone 3 became my primary phone that I used all the time. I got Phone 1 repaired and it became my backup phone. Phone 2 stopped doing anything. One day it worked fine, the next day it would only charge a battery and show the green LED, it wouldn't turn on, and as of 2 weeks ago, it won't even do that. I have several batteries and tried swapping out batteries, none of them turn on the phone or even get the LED to light up. I put it in a box and forgot about it until this morning.
Last night I set the alarm to go off on my Primary phone. it had 15% charge. When I got home I put in on my lapdock to charge. This morning my husband woke me up, I"d overslept because the phone was dead. I thought that was odd because the lapdock has never failed to charge a D4 before. I checked it and it was fully charged. I pulled out my backup phone, loaded the SIM and SD cards and life went on. This afternoon I started troubleshooting the dead phones. Lapdock charges the backup phone perfectly. I pulled the battery out of the primary phone and loaded it into the backup phone. 0% charge. I charged it up to 30%, and while I waited I put the backup phone battery that works and has a 30% charge into the primary phone. Nothing happened. Tried the Power + Vol Down reboot trick, nothing. Plugged the primary phone into my laptop and the lapdock, nothing happened. And when I say nothing, I mean no lights, no green LED, no screen flashes, no moto logo, nada. It's like I'm trying to get a phone to turn on when there is no battery present. So I pulled out the other phone, the one that wasn't working before, and realized they both are dead in the same way. it's like neither one is getting power. All my d4's are stock, i haven't gotten around to rooting them to run SpiritFM yet. I will be ordering a few new batteries. I"d like to give one of these phones to my little brother, if I can get it to work. My questions are:
Is this type of power failure common on the D4s or am I just unlucky with these phones?
Is this a hardware malfunction?
Is there anything I can do to attempt to resusitate these 2 D4s?
Is there a way to charge the batteries without using the D4 to do it?
Thanks in advance for your advice!
Related
Well, I'm baffled.
Last night I looked down to see my Bionic bootlooping. I let it do its thing and after a few reboots it stopped. Whatever, it's android, it's buggy.
Then when I picked it up, I realized it wasn't even on anymore. I tried to turn it on, nothing. So, I pulled the battery for a minute, popped it back on, and... still nothing.
Long story short, I ended up going to Verizon, trying different batteries, chargers, etc, and I can't get an inch of life out of the phone.
I can see a white LED light up when the phone is connected via the stock USB cable. No other cable will do it, and the wall charger won't do it. I don't know if this really indicates anything or not...
Is there anything else I can even try? It won't even boot into recovery - I never see the red M at all, the screen doesn't so much as even flicker. Unfortunately I bought the phone second hand from an iPhone 4S switcher, so there's nothing I can do to get a warranty replacement.
It's back to my original Droid for now...
I had the same problem Sunday night. Called tech support and they overnight-ed a replacement.
Try holding Volume down + power from the off state for a few seconds then letting go.
Or try Both Volume buttons + Power.
If those do nothing, it sounds like you have a very expensive paperweight. You need a replacement, sorry.
Whatever you do, DO NOT send the phone into Verizon!
Make up some excuse like you lost it or someone stole it or something.
Had my first Bionic do this I said I lost it claimed on my insurance but new one acts up also usually when it's overheating got my old one to fastboot did a complete restore to stock tested it by steaming netflix that lasted for about half an hour now it's just a paper weight!
Sent from my DROID BIONIC using XDA App
Would Motorola honor the 1 year warranty?
cryptiq said:
Would Motorola honor the 1 year warranty?
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If it covers your excuse, yeah.
Tivo7 said:
If it covers your excuse, yeah.
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Based on what details we have from the OP, it doesn't sound like he did anything to damage or modify the phone. So if the phone is stock he should be able to get help from Moto I presume?
what i did was
i had the verizon rep patch me straight through to insurion and got my o.g droid replaced.
I tried to get into recovery with no luck.
Unfortunately I'm not the original owner, so I can't send a receipt or anything Motorola's way. I do have the original box, though, and the original owner had it all of three days...
My phone was rooted to freeze some bloatware, but still on the stock ROM. It was running that way for weeks, so there's no way that would have caused it. I've never seen a phone just... completely keel over before. I'm half tempted to just use my original droid for 2-3 weeks and grab the nexus when it comes out.
If you haven't messed with any system files and you're completely stock, you can take the phone in for repair.
It's rooted, but there's no way for them to tell if it won't boot.
Motorola's live chat rep offered to let me send it in for RMA repair. The fine print says, though, that the repair stops being free the second they see anything that voids the warranty. My assumption is that they'll never be able to tell it's rooted because they will need to just send a refurb if it's shorted out, but should I bother risking it?
c0LdFire said:
I tried to get into recovery with no luck.
Unfortunately I'm not the original owner, so I can't send a receipt or anything Motorola's way. I do have the original box, though, and the original owner had it all of three days...
My phone was rooted to freeze some bloatware, but still on the stock ROM. It was running that way for weeks, so there's no way that would have caused it. I've never seen a phone just... completely keel over before. I'm half tempted to just use my original droid for 2-3 weeks and grab the nexus when it comes out.
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Did you try calling Moto? It would be one thing if the phone has been in the market for say 16 months and then the 1 year warranty period would come into question, but in this case the phone hasn't been out for more 3 months so it should be covered. I could see where they would require a receipt to make sure it was purchased from an authorized reseller vs. a grey market seller, but it's worth a shot to give them a call.
Any chance you can get in touch with the person that sold you the phone?
Same thing happened to me...
Was tethering my bionic to PC for web access when it died. It was really hot so I thought it was some sort of safety measure to keep the processor from frying and I tried all of the stuff lots of you proposed in addition to letting my phone lie on a heat sink to relieve some of that heat.
I know you mentioned that you took it to a store and tried all sorts of chargers, but did you try leaving it plugged in to a wall/car charger for a while? That's what did it for me after leaving the batteries out of the unit overnight (I don't think that part is necessary... I was just fed up messing with it and went to sleep hoping it would be magically fixed by some house gnomes) - after plugging the batteries back in that morning and having it still not work, I switch to a car charger (which is rated 1a - higher than the included 850ma charger) and on in the middle of a trip to the Verizon store it simply turned on displaying 5% power on battery.
Odd thing is, before it was tethered the last night, it was at 100% power. So either somehow phone got shorted and drained the battery really fast, or the bionic simply eats so much power with that LTE that even when being supplied power from the PC, it still drains the battery. And from reading some of the other stuff online after googling "white light droid on," it seems that white light indicator is some sort of charge indicator and that the OS won't show if the battery is less than 5%.
hanafubuku said:
Was tethering my bionic to PC for web access when it died. It was really hot so I thought it was some sort of safety measure to keep the processor from frying and I tried all of the stuff lots of you proposed in addition to letting my phone lie on a heat sink to relieve some of that heat.
I know you mentioned that you took it to a store and tried all sorts of chargers, but did you try leaving it plugged in to a wall/car charger for a while? That's what did it for me after leaving the batteries out of the unit overnight (I don't think that part is necessary... I was just fed up messing with it and went to sleep hoping it would be magically fixed by some house gnomes) - after plugging the batteries back in that morning and having it still not work, I switch to a car charger (which is rated 1a - higher than the included 850ma charger) and on in the middle of a trip to the Verizon store it simply turned on displaying 5% power on battery.
Odd thing is, before it was tethered the last night, it was at 100% power. So either somehow phone got shorted and drained the battery really fast, or the bionic simply eats so much power with that LTE that even when being supplied power from the PC, it still drains the battery. And from reading some of the other stuff online after googling "white light droid on," it seems that white light indicator is some sort of charge indicator and that the OS won't show if the battery is less than 5%.
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Yeah your computer USB port does not provide enough power to compensate for the draw you will get off LTE. Your phone will eat much more juice than you are giving it. Leaving the battery out allows the phone to fully discharge any built up charges (ever had this with a laptop? Looks like a bad motherboard but you pull out the battery ans hold the power button down to drain the capacitors and then reinstall the battery and instant boot.) Same thing happening here would be my guess.
Leave the battery out overnight or hold the power button down for about 30 seconds. Put the battery back in and let it charge for awhile. Profit?
Sent from my DROID BIONIC using XDA App
This is completely undiscovered territory for me, as I have been over and under the forums looking for a solution....
Here's the problem as it happened:
Every night around 10pm, I plug my phone in to charge, which I did the previous night. Normally, my schedule has me up and leaving the house at 4:30am except on weekends which I am normally up by 6am.
Friday night at 10pm, I plugged the phone in to charge as usual. The next morning I unplugged and checked the phone as usual and everything seemed fine.
I had left the phone to sit unattended for some time while I got ready to go out for the day, then grabbed my phone, put it in the holdster and left.
My day was quite busy and I never checked my phone for the first 2 hours after leaving the house. When I did it was unresponsive, so I did the customary reset and nothing.
I assumed a dead battery so I just waited until I was back in the car. When I plugged it in, I saw the red light and, assuming the battery was just dead I left it.
The phone has done nothing else since... just the red light.
I'm assuming this phone might be a goner but I wanted to put my feelers out. I have not tried MTTY yet and I'm assuming it probably won't work anyway.
Any help is greatly appreciated as I'm using a well-used and worn out Kaiser (my back-up) right now, same rom/radio/kernel/etc. to see if I can replicate what happened... (I know, flirting with disaster).
Apparently I didn't look hard enough because I found the thread for the RLoD and followed the instructions.
Charger connected, back panel off, battery out.
Hold power button and rapidly connect/disconnect battery from terminals by holding at an angle (may take up to 100 times to get it).
Red light goes out, green light flashes, phone boots.
BUT!...
Test the phone before you take it for the day.
I was unfortunate enough to not realize that the phone hadn't charged overnight and reset the battery counter to 80% at 3.6 volts.
I was lucky enough to grab a databackup.img and copy everything to the spare phone.
maybe there's a problem with the connection in the usb port.
I was out this afternoon and left my phone at home with 37% battery left. I got home 2 hours later my phone was dead. I plugged the phone into the wall charger, no response. Usb into computer, no response. I even tried using other compatible charger, no response. I have tried removing the battery method, no response.
Flashed with AbyssNote
gyianz said:
I was out this afternoon and left my phone at home with 37% battery left. I got home 2 hours later my phone was dead. I plugged the phone into the wall charger, no response. Usb into computer, no response. I even tried using other compatible charger, no response. I have tried removing the battery method, no response.
Flashed with AbyssNote
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I had the same problem but not with the Note, it was with my S2.
In the end, it couldn't be revived and I had to get rid of it.
Best of luck, let's hope it's just hibernating.
gyianz said:
I was out this afternoon and left my phone at home with 37% battery left. I got home 2 hours later my phone was dead. I plugged the phone into the wall charger, no response. Usb into computer, no response. I even tried using other compatible charger, no response. I have tried removing the battery method, no response.
Flashed with AbyssNote
Click to expand...
Click to collapse
Did you try to get in recovery mode?
Rec mode: 1e vol up + 2e home + 3e power button, keep your fingers on the buttons and wait 10 till 20 sec to get in to recovery and try to reset/wipe your phone.
Also keep your phone in the charger for a few hours
maybe some issue with the battery? did you try swapping the battery?
i think you have a bad device. This has been going on with galaxy s2 phones and even with nexus phones. Some hardware defect. My galaxy note was working fine and one day I woke up and disconnected my galaxy note from power. guess what? the note kept charging even after I disconnected the usb cord. The phone was only a month old and this defect came along. I tried cleaning the usb connector with tooth brush, even attempted to push the inside pins down towards the back. I have had success for about 5 minutes but when i restarted the phone, it came back to charging mode with battery charging animation. The phone actually discharged quickly and once turned off, can't be turned on again. I would have to connect the usb power cord to power up the phone. I have tried different battery, changed to stock rom and resetted the phone several times. No luck at all. I sent in the phone to claro phone company (dominican republic) and after several days of playing with the phone, they have decided to give me a new phone. The only reason I am getting a new phone is because I know the director in the cell division of that company; otherwise, I would be screwed.
Ok.. I think my note is possessed or something. Right after I posted this thread it started working again. Like a minute after. Removed abyssnote and all sort of launchers I have been using. Just a note to all. A backup is always a must. Just saying. Previously I had a few hangs here and there and self reboot. I think the kernel has some problem. Gonna run on stock kernel for awhile. Just turned one month my note
if lives got you down throw in the god mode
nice!
well I'm screwed, just waiting for my spare battery with external charger to arrive so I can start using my Note again. The phone won't recognize the charger.
to add insult to injury, I have no clue where my phone came from, all I kept was just the phone a week after i had it.
looks like now I have a good reason to buy a white one, and i'll save the black one for parts.
I had A LOT of charging issues right out of the box when I got my first TL in April. The main issue was it had to be powered on to charge. Not a helpful situation when the Battery is at Zero. I had to do the workarounds just to get it to power on, and that was rarely successful the first try. It would also power down at 20% and record a different % when powered back on.
The last time it died it took being plugged in for over 12 hours to power back on. When It finally came to life, the touch screen was unresponsive, and any attempt to repair it VIA PC Companion or other programs failed. PC Companion would not recognize it being turned off + VOL Down, this likely tied to the fact that it would not charge if it was powered off.
Talked to Sony, They said mail it in. Luckily AT&T has two warranty repair centers close by. Tech Guy tried to hard reset it (Did that a 1,000 times myself) Power + Volume Up until 3 vibrates. When that failed, he Overnighted me a replacement no questions asked.
Got the new one today FedEx from Texas. Just the phone, no cables or box. I have to return the Borked one in the container this one arrived in FOC. First thing I do is plug it in. It Charges While Off!!! It gives the classic battery level indicator if the power button is tapped! The LED glows green when plugged in and asleep!
TLDR: If your TL or any Xperia does not charge the way you are used to a phone charging, this is not a simple glitch. Your phone is likely to fail and you should take it in and get it swapped via Warranty. Try your provider first
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Update: Have had the phone for almost 3 weeks and have not had a single problem! Battery percentage is correct, it will charge via any method, be it car/USB/wall.
Same problem here. I called them last night. Charged overnight, but when I got up, same issue. I'll call today and get another (my 2nd) phone.
I have a Moto X 2013 that, after replacing the battery with a supposedly new, OEM battery, refuses to charge past 3%. This phone is rooted and was rom'd with the Nougat xPerience rom, but I tried flashing it with Nougat Lineage as a troubleshooting test.
I replaced the battery last night without incident, and the phone booted and seemed to behave fine, and the battery had about 30% charge. The only issue I found immediately after replacing the battery was a battery app installed on the phone saying the battery hasn't been charged for -19000 hours, or something a long those lines (I can't remember exactly what it said, as I did not install the app, my friend did who I was fixing the phone for. I just remember it was some outrageously large negative number.). Thought it was weird, and maybe thought it was a software issue, so I booted to TWRP and wiped the cache and dalvik. Rebooted the phone, and the app reset to something along the lines of 500 hours. That is a bit more believable.
I plugged the phone into my laptop to let it charge (as it was the only way I could charge it at the time), my laptop saw the Moto, and the Moto said "Charging..." and "Android Debugging...", and thought it was working. I had to run an errand, and when I returned about an hour later, the phone hadn't moved a drop up or down. My laptop was asleep, so I assumed maybe it just stopped charging when my laptop shut off, and I was exhausted myself so I just let it sit on standby all night.
Morning came, and the Moto is dead. I plug it into the wall charger I was just using to charge my v10 with (brand new cord, made for data transferring and charging that I used once before with the old battery), and head to class, hoping it'll charge. Guess what? It didn't charge. Well, it did a little. It went up from 0% to 3%, and sat there. Annoyed, I unplugged and replugged in the phone. It came up with the white battery charging screen, switched to the Nougat "N", vibrated, then went to a black battery charging thing. Once there, the battery icon went up two squares, the screen flashed, and the phone died and stopped charging, then repeated itself a few more times until it went silent.
I started to think maybe my brand new cord was screwing up, so I grabbed another one I had and plugged it into my desktop. I had read on another thread that sometimes you can force the phone to jumpstart charging by plugging in the phone and holding down power + volume down for upwards of two minutes. I tried this, and it charged enough that I could turn the phone on again, but it wouldn't charge enough to do much more. I left it plugged into my desktop for a few hours, not allowing the desktop to fall asleep, and yet the phone was still not rising above 3 or 4% despite the fact that it says that it is charging. Oh, and the phone was on the whole time if it was plugged in, but the moment I unplugged it (Like the one time it got over 5%), it immediately shuts down.
I know I'll probably just have to buy another new battery for the dumb thing, but I am just curious to see if there is anything I can do to fix this, just because I cannot currently afford to buy another new battery (and my friend, who this phone belongs to, is getting impatient on getting it back.)
Thanks for any help!
I have the same problem, charging topping out at 3% with a "new" battery.
Did you change the battery? Did it work?
Thanks for your feedback.
(FYI, this phone is running the stock lollipop firmware.)